The Jungfrau Railway: on Track for Digitalisation

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The Jungfrau railway: On track for digitalisation.

In 1912, an electric cogwheel railway was opened between Kleine Scheidegg and the Our Jungfrau railways depend on a cut- Jungfraujoch via the Eiger and the Mönch. The Jungfrau railway boasts the highest rail- ting-edge internet platform for our custo- way station in Europe. The journey to the Jungfraujoch – Top of Europe – is owned and mers and tourists from all over the world operated today by Jungfraubahn Holding AG, the largest mountain railway in Switzer- that want to experience the Jungfraujoch. We land. A winter sport complex, a site-owned hydropower plant, restaurants, and holiday work together with many providers to sup- options round off the attractions for people who want to experience the mountains. port customers from our ad content to orde- ring processing. With the Microsoft 365 cloud Starting point. For the Jungfraubahn Group, the wellbeing and security of, and communi- platform recommended by Bechtle, we have cation with customers around the globe was paramount. The company also required reli- laid the foundation on which everything can able, quick, and networked reservation and booking systems that could also be accessed be connected: our employees, the up to 500 and used on-the-go. This would ensure that customers remain closely connected to the mobile devices, our cashier systems – some Jungfraujoch experience and look forward to visiting again. The Jungfraubahn Group in very out-of-the-way places – service pro- needs to maintain constant dialogue with their customers. Dialogue that needs to be able viders, and tour operators the world over. to take place day and night – even from very decentral and exposed workplaces at up to Microsoft 365 with Office 365, Windows 3,466 metres above sea level. More than 650 employees (up to 1,000 at peak season), many Enterprise and the EMS Suite are exactly the of whom have little technical experience, have to be able to access their IT. This can only right tool for our requirements! work with cutting-edge IT that works affordably and secures the company’s investment in the mid-term. Urs Siegenthaler, Head of IT (CIO), Project objectives. For the Jungfraubahn Group, modern primarily means that their IT Jungfraubahn Holding AG demonstrates good dispersal and supports both server and client applications. Because the level of flexibility required in the mountains demands an agile IT system with optimum value for money – both in terms of infrastructure and in relation to the customer. New developments need to be able to be quickly implemented and easy to realise. The ultimate goal was to digitalise the Jungfraubahn Group with a cloud solution that would also work on-premise in the high Alpine environment for safety reasons, be scalable, and ensure all enterprise compliance requirements. Bechtle Schweiz AG Phone +41 848 820 420 [email protected] | bechtle.ch

BaselPage 1/2 | Bern · Reference | Carouge Jungfraubahn | Mägenwil Gruppe | Morges | Pratteln | Regensdorf | Rotkreuz | St.Gallen Process. The method elected by the Jungfraubahn has been in place for several years and CUSTOMER PROFILE. is now supported by Bechtle as a partner. Together, the IT system was transformed from being internal and sealed to one that is externally accessible. Any conflicts between the Microsoft and OpenSource solutions used by the Jungfraubahn Group were nearly entirely eliminated. The hardware, which is up to 95% run on Microsoft servers, now runs in the cloud.

Solution. It was possible to replace the conventional Microsoft licencing with Microsoft Jungfraubahn Holding AG has 11 subsidiaries. 365 for the Jungfraubahn Group. Bechtle initially made the workspaces accessible for They operate excursion railways and winter internal and external exchange via SharePoint as part of a software asset management sports facilities in the Jungfrau region and is project (SAM365), not least simplifying collaboration with external service providers and a leading tourist group as well as the most tour operators. The cash register PCs at the railway station were also fitted out with Office largest mountain railway company in Switzer- 365, with licensing per user being illogical as the computers are operated by a large num- land. The Jungfraubahn Group provides their ber of people working in shifts. Bechtle therefore split the licence into two profiles. The customers with an experience both in the Jungfraubahn Group now licences their cash registers per device and their employees use mountains and on the railway. Their principle all Microsoft cloud technologies on a custom basis. Microsoft 365 enables them to share offering is the journey to the Jungfraujoch – information within their team and distribute tasks to those responsible. Top of Europe. Sustainable construction of a Microsoft 365’s Enterprise Mobility Management (EMM) also equips the Jungfrau- distribution and agency network has put them bahn Group’s up to 500 mobile devices with new management and security features for in a leading position on the Asian market. their Office applications. Identities and accesses are managed directly in the cloud – cen- The Jungfraubahn Group also operates their trally and for all devices. Apps installed and data stored on the devices are also easy to own hydropower plant and sells all-inclusive centrally manage. Changing reservations, translations for international customers, and holiday packages on their internet site in co- the option to use their own devices are easy thanks to Microsoft Office 365 and Intunes for operation with their partner companies. They Mobile Devices. also rent out restaurant premises and parti- The cloud and mobile devices are optimally protected against attacks with Azure In- ally operate them themselves. Together with formation Protection (AIP) Plan 1. Azure Rights Management assists document classifica- Berner Oberland-Bahnen AG (Bern rail com- tion and Digital Rights Management within the Jungfraubahn Group. And even monitoring pany), they form a strategic alliance to lever- of social media is now possible with Microsoft 365. age synergies. Further information: jungfrau.ch Business benefits. But the best is that the employees know Office 365 because they know Office. And employee acceptance is crucial for the new system to be actually used. Intro- ducing Microsoft 365 with the EMM Suite let the Jungfraubahn Group make the leap into PARTNERS. digitalisation and Bechtle ensured that the entire team were along for the ride. Work is now easier for everyone, tasks have been optimised, and solutions are available more quickly because teams can connect better with each other. But this isn’t the end of the SAM365 project. The Jungfraubahn Group is still on the hunt for the right CRM – one that can make their dreams reality. Customers and IT alike provide input for innovations that have to be implemented in harmony. IT is increasingly the business partner with the right solution. And Bechtle is the IT partner who provides secure licensing. Further information: bechtle.ch

Bechtle Schweiz AG Phone +41 848 820 420 [email protected] | bechtle.ch