Air Travel Consumer Report

Home , Air Choice One, Alaska Airlines, Allegiant Air, CommutAir, Delta Air Lines, Endeavor Air

A Product Of The OFFICE OF AVIATION ENFORCEMENT AND PROCEEDINGS Aviation Consumer Protection Division Issued: December 2019

Flight Delays1 OCTOBER 2019

Mishandled Baggage, Wheelchairs, and Scooters 1 OCTOBER 2019

Oversales1 3rd QUARTER 2019

Consumer Complaints2 OCTOBER 2019 (Includes Disability and Discrimination Complaints)

Airline Animal Incident Reports4 OCTOBER 2019

Customer Service Reports to the Dept. of Homeland Security3 OCTOBER 2019 1 Data collected by the Bureau of Transportation Statistics. Website: http://www.bts.gov 2 Data compiled by the Aviation Consumer Protection Division. Website: http://www.transportation.gov/airconsumer 3 Data provided by the Department of Homeland Security, Transportation Security Administration 4 Data collected by the Aviation Consumer Protection Division

TABLE OF CONTENTS

Section Page Section Page Flight Delays (continued) Introduction Table 8 31 3 List of Regularly Scheduled Domestic Flights with Tarmac Flight Delays Delays Over 3 Hours, By Marketing/Operating Carrier Explanation 4 Table 8A 32 Branded Codeshare Partners 5 List of Regularly Scheduled International Flights with Table 1 6 Tarmac Delays Over 4 Hours, By Marketing/Operating Carrier Overall Percentage of Reported Flight Appendix 33 Operations Arriving On-Time, by Marketing Carrier Mishandled Baggage Table 1A 7 Explanation 34 Overall Percentage of Reported Flight Ranking — by Marketing Carrier 35 Operations Arriving On-Time, by Reporting Carrier Ranking — by Reporting Carrier 36 Table 1B 8 Mishandled Wheelchairs and Scooters Overall Percentage of Reported Flight Explanation 37 Operations Arriving On-Time, by Marketing Carrier, Rank Ranking — by Marketing Carrier 38 By Month, and Year-to-Date (YTD) Ranking — by Reporting Carrier 39 Table 2 9 Oversales Number of Reported Flight Arrivals and Percentage Explanation 40 Arriving On-Time, by Marketing Carrier and Airport Ranking— by Marketing Carrier (Quarterly) 41 Table 2A 13 Ranking — by Reporting Carrier (Quarterly) 42 Number of Reported Flight Arrivals and Percentage Arriving On-Time, by Reporting Carrier and Airport Consumer Complaints Table 3 17 Explanation 43 Percentage of Reporting Carriers' Flight Operations Complaint Tables 1-5 44 Arriving On-Time, by Airport and Time of Day Summary, Complaint Categories, U.S. Airlines, Table 4 19 Incident Date and Companies Other Than Percentage of Reporting Carriers' Flight Operations U.S. Airlines Departing On-Time, by Airport and Time of Day Table 6 50 Table 5 21 List of U.S. Marketing Carriers On-Time Arrival and Departure (Non-Ranked, in Alphabetical Order). Percentage, by Airport by Reporting Carrier Table 6A 51 Table 6 26 Rankings, U.S. Reporting Airlines Overall Number and Percentage of Flight Cancellations, by Marketing Carrier Civil Rights Complaints by Air Travelers, Table 6A 27 Other than Disability 52 Overall Number and Percentage of Flight Cancellations, by Reporting Carrier Complaint Categories 53 Table 7 28 Causes of the Delay by Marketing Carrier Airline Reports to DOT of Incidents Involving the Loss, Injury, .... 54 Table 7A 29 Or Death of Animals during Air Transportation Causes of the Delay by Reporting Carrier Table 7B 30 Customer Service Reports to the 55 Causes of the Delay by Reporting Carrier, chart. Department of Homeland Security

INTRODUCTION

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

The report is divided into sections (Flight Delays, Mishandled Baggage Wheelchairs and Scooters, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage, wheelchairs and scooters and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.

The report normally is released by the end of the second week of each month. The report is available via the Internet at: http://www.transportation.gov/airconsumer

FLIGHT DELAYS

This section provides information about airline on-time performance, flight delays, and cancellations. It is based on data filed by airlines each month with the Department of Transportation’s Bureau of Transportation Statistics (Office of Airline Information), as described in 14 CFR Part 234 of DOT’s regulations. It covers nonstop operated and marketed scheduled-service flights between points within the United States (including territories) by the eighteen (18) U.S. air carriers that have at least 0.5 percent of total domestic scheduled-service passenger revenues.

The reportable airports with respect to which data must be submitted to the Department are those large, medium, small, or non-hub airports as defined in 49 U.S.C. 47102. Airports can be accessed through the FAA at: https://www.faa.gov/airports/planning_capacity/passenger_allcargo_stats/categories/. This report includes 30 largest U.S. airports, except Table 5, which lists more than 200 airports in alphabetical order with the corresponding on-time arrival and departure percentages.

A flight is counted as "on-time" if it operated less than 15 minutes after the scheduled time shown in the carriers' Computerized Reservations Systems (CRS). All tables in this report except Table 4 are based on gate arrival times; Table 4 is based on gate departure times.

In fulfilling DOT’s data reporting requirements, the reporting air carriers use automated and/or manual systems for collecting flight data. Those using an automated system rely on the Aircraft Communication Addressing and Reporting System (ACARS) or the Docking Guidance System (DGS). Based on the latest information available to DOT, of the 18 reporting air carriers, 16 carriers (Alaska, Delta, Endeavor, Envoy, ExpressJet, Frontier, JetBlue, Mesa, PSA, Republic, Hawaiian, SkyWest, Spirit, Southwest, United and Virgin America) use ACARS, one carrier (American) uses a combination of ACARS and DGS, and one carrier (Allegiant) uses manual system.

As indicated above, a carrier may voluntarily file data for its entire domestic system. Tables 2, 2A, 3, and 4 are limited to the 30 largest airports; Tables 5, 6, 6A, 7 and 7A contain data on flights to/from all airports that were reported.

Tables 1 through 4 display percentages of flight operations that were on-time. Tables 1, 1A, 1B, 2 and 2A present data by marketing or reporting carrier; airlines are ranked by performance in Tables 1/1A and are listed in alphabetical order in Table 2/2A (see Appendix for codes). Table 1B shows marketing carrier rankings by month and Year-to-Date (YTD) on the percentage of flight operations that arrived on time.

Tables 3 and 4 contain information by airport and time of day time of day that a flight operated in 24-hour clock format. All times are local. A 10:50 departure from Atlanta is 10:50 Atlanta time; if that flight arrived in Dallas at 23:45, that is 11:45 pm Dallas time. Table 5 lists all airports for which there are reports this month in alphabetical order with the corresponding on-time arrival and departure percentages.

Tables 6 and 6A display the number of operations, number of flight cancellations, and percentage of cancellations by air carrier marketing and reporting flights at all airports and for the air carriers’ domestic system. Table 7 and 7A displays airline flight delay causation data by categories, and Table 7B provides an overall graphic representation of that data.

Table 8 lists the regularly scheduled flights with tarmac delays of more than 3 hours and Table 8A lists the regularly scheduled international flights with tarmac delays of more than 4 hours.

Except for the flights listed in Tables 8 and 8A this report provides summary information - it does not show the on-time record of individual flights. The on-time performance for individual markets and flights can be searched at https://www.transtats.bts.gov/ONTIME/

Airline Service Quality Performance data from the most recent six months is available for free download as a CD product from the BTS Bookstore at https://apps.bts.gov/pdc/user/products/src/category.xml?pdc_start=1&pdc_end=15&pdc_page=1&c=1&pdc_sort=2+DESC,+4+DESC . CDs for earlier months can be purchased by sending an email to: [email protected] Additional summary data for airports and airlines can be found at BTS’ Flight Delays at-a-Glance at: http://www.transtats.bts.gov/HomeDrillChart.asp

Cause of delay data for airports and airlines can be found at: http://www.transtats.bts.gov/OT_Delay/OT_DelayCause1.asp

Information on the performance of specific flights is displayed on the CRS used by most airlines and travel agencies. Each of the reporting carriers' flights have a one-digit code between 0 and 9 representing that flight's percentage of on-time operations for the latest reported month. For example, "8" means that flight arrived on-time (within 15 minutes) between 80% and 89.9% of the time during the latest reported month.

AIR TRAVEL CONSUMER REPORT

BRANDED CODESHARE PARTNERS

OCTOBER 2019

Based on the latest data available to DOT, for the period covered by this Air Travel Consumer Report, American Airlines, Alaska Airlines, Delta Air Lines, Hawaiian Airlines and United Airlines were holding out flights operated by their branded codeshare partner airlines. Flight Delay and Consumer Complaints sections of this report contain information on these marketing carriers’ networks, which consist of flights operated by carriers as identified below:

American Airlines Alaska Airlines Delta Air Lines Hawaiian Airlines United Airlines Branded Codeshare Branded Codeshare Branded Codeshare Branded Codeshare Branded Codeshare Partners Partners Partners Partners Partners

American Airlines Alaska Airlines Delta Air Lines Hawaiian Airlines United Airlines Compass Airlines Horizon Air Compass Airlines Empire Airlines Air Wisconsin Airlines Envoy Air Peninsula Airways Endeavor Air Commutair Mesa Airlines SkyWest Airlines GoJet Airlines ExpressJet Airlines Piedmont Airlines Republic Airways GoJet Airlines PSA Airlines SkyWest Airlines Mesa Airlines Republic Airways Republic Airways SkyWest Airlines SkyWest Airlines Trans States Airlines

AIR TRAVEL CONSUMER REPORT

TABLE 1. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON-TIME BY REPORTING MARKETING CARRIER

OCTOBER 2019

AT ALL US AIRPORTS

NUMBER OF CARRIER* AIRPORTS PERCENT OF ON-TIME ARRIVALS REPORTED

DELTA AIR LINES NETWORK 221 85.5 - DELTA AIR LINES 143 86.6 - BRANDED CODESHARE PARTNERS 198 84.0 ALASKA AIRLINES NETWORK 97 85.0 - ALASKA AIRLINES 71 84.3 - BRANDED CODESHARE PARTNERS 53 86.0 SPIRIT AIRLINES 50 84.5 SOUTHWEST AIRLINES 88 84.0 ALLEGIANT AIR 119 83.4 HAWAIIAN AIRLINES NETWORK 22 83.0 - HAWAIIAN AIRLINES 19 83.9 - BRANDED CODESHARE PARTNERS 4 74.0 JETBLUE AIRWAYS 66 80.7 AMERICAN AIRLINES NETWORK 236 80.3 - AMERICAN AIRLINES 106 80.5 - BRANDED CODESHARE PARTNERS 219 80.2 UNITED AIRLINES NETWORK 234 79.5 - UNITED AIRLINES 111 82.0 - BRANDED CODESHARE PARTNERS 218 77.8 FRONTIER AIRLINES 102 74.5

TOTAL AIRPORTS SERVED 369 82.2

Note: For simplicity, statistics are displayed to one decimal place. Actual ranking order is calculated to nine decimal places.

*All U.S. airlines with at least 0.5 percent of total domestic scheduled service passenger revenues plus any branded codeshare partners.

AIR TRAVEL CONSUMER REPORT

TABLE 1A. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON-TIME BY REPORTING OPERATING CARRIER

OCTOBER 2019

AT ALL US AIRPORTS

NUMBER OF PERCENT OF ON-TIME CARRIER* AIRPORTS RANK ARRIVALS REPORTED

DELTA AIR LINES 143 86.6 1 SPIRIT AIRLINES 50 84.5 2 ALASKA AIRLINES 71 84.3 3 SOUTHWEST AIRLINES 88 84.0 4 HAWAIIAN AIRLINES 19 83.9 5 ALLEGIANT AIR 119 83.4 6 ENDEAVOR AIR 97 83.2 7 SKYWEST AIRLINES 246 83.1 8 UNITED AIRLINES 111 82.0 9 REPUBLIC AIRWAYS 93 81.9 10 JETBLUE AIRWAYS 66 80.7 11 PSA AIRLINES 88 80.5 12 AMERICAN AIRLINES 106 80.5 13 ENVOY AIR 144 80.4 14 MESA AIRLINES 113 75.4 15 FRONTIER AIRLINES 102 74.5 16 EXPRESSJET AIRLINES 93 73.7 17

TOTAL AIRPORTS SERVED 353 82.5

Note: For simplicity, statistics are displayed to one decimal place. Actual ranking order is calculated to nine decimal places.

* All U.S. airlines with at least 0.5 percent of total domestic scheduled-service passenger revenues.

AIR TRAVEL CONSUMER REPORT

TABLE 1B. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON-TIME BY REPORTING MARKETING CARRIER RANK BY MONTH, AND YEAR-TO-DATE

OCTOBER 2019

Year-to-date Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19 Oct 19 (YTD) CARRIER*

% % % % % % % % % % % Rank Rank Rank Rank Rank Rank Rank Rank Rank Rank Rank

ALASKA AIRLINES 80.9 5 66.9 10 81.5 5 85.5 2 84.7 3 83.2 2 84.9 2 80.3 4 83.0 6 85.0 2 81.8 3 - ALASKA AIRLINES 80.5 68.0 81.2 83.7 82.6 81.8 83.4 77.7 81.5 84.3 80.6 - BRANDED CODESHARE PARTNERS 81.5 65.2 81.9 88.1 87.9 85.4 87.3 84.5 85.1 86.0 83.6 ALLEGIANT AIR 73.4 8 75.2 4 85.3 4 81.6 4 79.5 4 72.9 5 78.6 5 76.8 5 84.1 4 83.4 5 79.0 5 AMERICAN AIRLINES 77.6 6 73.8 6 80.4 6 77.6 9 74.2 9 70.4 7 74.9 6 75.0 6 82.7 7 80.3 8 76.7 7 - AMERICAN AIRLINES 80.0 75.8 78.3 75.6 70.4 67.1 73.7 74.6 82.9 80.5 75.8 - BRANDED CODESHARE PARTNERS 75.7 72.2 82.1 79.3 77.2 73.1 75.9 75.3 82.6 80.2 77.4 DELTA AIR LINES 82.7 3 77.9 2 85.6 3 83.9 3 85.4 2 78.7 3 80.3 3 82.1 3 88.2 2 85.5 1 83.1 2 - DELTA AIR LINES 86.7 81.6 88.3 86.2 86.7 79.9 80.8 83.2 88.6 86.6 84.8 - BRANDED CODESHARE PARTNERS 77.9 73.4 82.3 81.0 83.8 77.1 79.7 80.7 87.7 84.0 80.8 FRONTIER AIRLINES 73.9 7 74.3 5 78.3 8 77.6 8 67.0 10 64.0 10 66.0 10 71.2 8 78.8 10 74.5 10 72.3 10 HAWAIIAN AIRLINES 87.2 1 81.7 1 86.8 1 89.0 1 89.0 1 89.6 1 88.4 1 89.7 1 90.2 1 83.0 6 87.6 1 - HAWAIIAN AIRLINES 87.3 82.1 87.3 89.4 90.0 89.7 89.5 90.4 90.8 83.9 88.1 - BRANDED CODESHARE PARTNERS 86.3 78.4 82.1 84.9 79.6 88.5 77.9 83.4 85.0 74.0 82.0 JETBLUE AIRWAYS 69.4 10 70.0 9 73.8 10 73.4 10 77.6 5 70.1 8 70.2 9 67.8 10 82.0 8 80.7 7 73.5 9 SOUTHWEST AIRLINES 81.9 4 73.5 7 80.0 7 78.7 6 75.8 7 75.1 4 80.3 4 82.2 2 88.1 3 84.0 4 80.0 4 SPIRIT AIRLINES 82.9 2 77.7 3 86.4 2 80.2 5 76.0 6 71.6 6 74.1 7 70.9 9 83.8 5 84.5 3 78.6 6 UNITED AIRLINES 72.1 9 71.1 8 77.1 9 78.2 7 74.7 8 67.4 9 72.2 8 73.6 7 79.0 9 79.5 9 74.5 8 - UNITED AIRLINES 78.8 77.0 78.8 79.7 75.5 70.2 73.6 75.4 80.2 82.0 77.1 - BRANDED CODESHARE PARTNERS 68.0 67.4 76.0 77.1 74.2 65.5 71.3 72.4 78.3 77.8 72.9

TOTAL 78.4 73.8 80.9 79.8 77.9 73.3 76.9 77.6 84.1 82.2 78.5

Note: For simplicity, statistics are displayed to one decimal place. Actual ranking order is calculated to nine decimal places.

*All U.S. airlines with at least 0.5 percent of total domestic scheduled service passenger revenues plus any branded codeshare partners.

AIR TRAVEL CONSUMER REPORT

TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON-TIME BY REPORTING MARKETING CARRIER AND AIRPORT (30 LARGEST AIRPORTS)

OCTOBER 2019

ARRIVAL AIRPORT*

ATL BOS BWI CLT DAL DCA DEN DFW CARRIER % ON % ON # OF % ON % ON # OF % ON % ON % ON % ON # OF ARR # OF ARR # OF ARR # OF ARR # OF ARR # OF ARR TIME TIME ARR TIME TIME ARR TIME TIME TIME TIME ALASKA AIRLINES NETWORK 57 89.5 272 80.1 122 93.4 0 0.0 403 86.6 155 89.7 148 79.1 119 89.1 - ALASKA AIRLINES 57 89.5 272 80.1 122 93.4 0 0.0 0 0.0 155 89.7 148 79.1 119 89.1 - BRANDED CODESHARE PARTNERS 0 0.0 0 0.0 0 0.0 0 0.0 403 86.6 0 0.0 0 0.0 0 0.0 ALLEGIANT AIR 0 0.0 0 0.0 35 85.7 0 0.0 0 0.0 0 0.0 9 44.4 0 0.0 AMERICAN AIRLINES NETWORK 1533 77.5 2314 75.3 736 80.2 20069 85.4 0 0.0 7183 83.9 957 73.9 23227 76.8 - AMERICAN AIRLINES 1178 76.9 2162 76.0 505 80.0 8876 86.9 0 0.0 2392 84.3 864 73.6 13308 76.9 - BRANDED CODESHARE PARTNERS 355 79.4 152 64.5 231 80.5 11193 84.3 0 0.0 4791 83.7 93 76.3 9919 76.6 DELTA AIR LINES NETWORK 26414 84.3 3648 80.8 827 89.8 958 87.0 143 80.4 1589 84.2 1098 84.3 1158 75.1 - DELTA AIR LINES 21036 85.6 1683 81.3 596 89.1 679 90.9 143 80.4 856 86.6 1022 84.1 918 72.7 - BRANDED CODESHARE PARTNERS 5378 79.2 1965 80.4 231 91.8 279 77.4 0 0.0 733 81.4 76 88.2 240 84.6 FRONTIER AIRLINES 381 71.9 79 82.3 31 80.6 157 76.4 0 0.0 93 71.0 2655 72.0 119 69.7 HAWAIIAN AIRLINES NETWORK 0 0.0 21 76.2 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 - HAWAIIAN AIRLINES 0 0.0 21 76.2 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 - BRANDED CODESHARE PARTNERS 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 JETBLUE AIRWAYS 282 81.6 4806 77.5 154 79.9 146 77.4 0 0.0 888 81.4 88 72.7 57 78.9 SOUTHWEST AIRLINES 3334 80.5 901 78.5 5989 88.5 298 83.2 5877 77.5 1383 83.8 6308 82.0 0 0.0 SPIRIT AIRLINES 803 79.0 366 78.1 837 85.7 124 73.4 0 0.0 0 0.0 400 80.3 736 79.3 UNITED AIRLINES NETWORK 882 77.3 1265 79.4 305 86.9 662 78.9 0 0.0 1117 80.2 13799 79.3 990 74.2 - UNITED AIRLINES 333 80.8 1262 79.3 305 86.9 134 76.9 0 0.0 386 82.4 6052 82.8 655 73.9 - BRANDED CODESHARE PARTNERS 549 75.2 3 100.0 0 0.0 528 79.4 0 0.0 731 79.1 7747 76.6 335 74.9

TOTAL 33,686 83.1 13,672 78.3 9,036 87.5 22,414 85.1 6,423 78.1 12,408 83.4 25,462 79.2 26,406 76.7

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT

TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON-TIME BY REPORTING MARKETING CARRIER AND AIRPORT (30 LARGEST AIRPORTS)

OCTOBER 2019

ARRIVAL AIRPORT*

DTW EWR FLL IAD IAH JFK LAS LAX CARRIER % ON % ON # OF % ON # OF % ON % ON % ON % ON % ON # OF ARR # OF ARR # OF ARR # OF ARR # OF ARR # OF ARR TIME TIME ARR TIME ARR TIME TIME TIME TIME TIME ALASKA AIRLINES NETWORK 31 100.0 332 81.0 62 88.7 175 88.0 58 84.5 426 83.1 707 83.2 2065 86.2 - ALASKA AIRLINES 31 100.0 332 81.0 62 88.7 175 88.0 58 84.5 426 83.1 635 81.7 1734 86.4 - BRANDED CODESHARE PARTNERS 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 72 95.8 331 84.6 ALLEGIANT AIR 0 0.0 68 95.6 239 63.2 0 0.0 0 0.0 0 0.0 718 85.0 72 83.3 AMERICAN AIRLINES NETWORK 1032 83.0 762 64.7 484 72.3 347 77.5 963 70.5 1724 84.0 1224 75.8 5245 85.8 - AMERICAN AIRLINES 394 85.5 710 66.1 484 72.3 172 79.1 710 68.7 1320 84.0 1224 75.8 3327 84.6 - BRANDED CODESHARE PARTNERS 638 81.5 52 46.2 0 0.0 175 76.0 253 75.5 404 83.9 0 0.0 1918 88.0 DELTA AIR LINES NETWORK 11808 91.1 1008 70.1 867 79.9 601 86.7 769 68.0 4892 87.6 1665 87.6 4027 85.1 - DELTA AIR LINES 5359 91.8 524 72.9 867 79.9 277 87.4 475 65.7 2766 86.9 1206 89.6 2983 86.4 - BRANDED CODESHARE PARTNERS 6449 90.6 484 67.1 0 0.0 324 86.1 294 71.8 2126 88.5 459 82.4 1044 81.2 FRONTIER AIRLINES 105 72.4 0 0.0 87 77.0 108 87.0 139 66.9 0 0.0 1056 67.9 124 65.3 HAWAIIAN AIRLINES NETWORK 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 31 67.7 84 72.6 183 80.3 - HAWAIIAN AIRLINES 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 31 67.7 84 72.6 183 80.3 - BRANDED CODESHARE PARTNERS 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 JETBLUE AIRWAYS 106 80.2 718 66.0 1981 82.1 0 0.0 10 70.0 3471 83.5 349 81.4 588 81.0 SOUTHWEST AIRLINES 503 85.7 494 59.9 1637 88.5 151 82.8 0 0.0 0 0.0 6254 85.9 3524 84.2 SPIRIT AIRLINES 861 87.6 341 69.5 1703 87.5 0 0.0 612 79.1 0 0.0 1672 85.7 699 86.1 UNITED AIRLINES NETWORK 782 82.2 10371 70.1 517 77.6 6734 85.1 12842 74.4 0 0.0 1278 82.6 4144 86.4 - UNITED AIRLINES 154 79.2 5022 75.1 517 77.6 2545 88.6 5144 77.7 0 0.0 1273 82.6 2338 83.7 - BRANDED CODESHARE PARTNERS 628 83.0 5349 65.4 0 0.0 4189 83.0 7698 72.2 0 0.0 5 80.0 1806 89.9

TOTAL 15,228 89.6 14,094 69.6 7,577 82.9 8,116 85.0 15,393 74.0 10,544 85.4 15,007 83.3 20,671 85.2

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT

TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON-TIME BY REPORTING MARKETING CARRIER AND AIRPORT (30 LARGEST AIRPORTS)

OCTOBER 2019

ARRIVAL AIRPORT*

LGA MCO MDW MIA MSP ORD PDX PHL CARRIER % ON % ON # OF % ON # OF % ON % ON % ON # OF % ON % ON # OF ARR # OF ARR # OF ARR # OF ARR # OF ARR TIME TIME ARR TIME ARR TIME TIME TIME ARR TIME TIME ALASKA AIRLINES NETWORK 0 0.0 144 86.8 0 0.0 0 0.0 123 87.0 326 85.3 4214 87.6 123 84.6 - ALASKA AIRLINES 0 0.0 144 86.8 0 0.0 0 0.0 92 82.6 326 85.3 1675 87.1 123 84.6 - BRANDED CODESHARE PARTNERS 0 0.0 0 0.0 0 0.0 0 0.0 31 100.0 0 0.0 2539 87.9 0 0.0 ALLEGIANT AIR 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 AMERICAN AIRLINES NETWORK 4586 71.6 1459 84.4 0 0.0 6061 87.3 862 83.6 14521 80.4 374 71.7 10195 83.4 - AMERICAN AIRLINES 2281 73.1 1459 84.4 0 0.0 4002 85.6 619 80.0 5751 81.7 286 70.6 4055 84.5 - BRANDED CODESHARE PARTNERS 2305 70.1 0 0.0 0 0.0 2059 90.7 243 93.0 8770 79.6 88 75.0 6140 82.7 DELTA AIR LINES NETWORK 6987 69.0 1492 87.1 515 90.7 667 80.1 10843 89.2 1685 85.6 851 88.0 937 87.5 - DELTA AIR LINES 2431 70.5 1492 87.1 203 88.7 667 80.1 6038 90.1 1223 86.0 661 89.9 592 88.2 - BRANDED CODESHARE PARTNERS 4556 68.1 0 0.0 312 92.0 0 0.0 4805 88.1 462 84.6 190 81.6 345 86.4 FRONTIER AIRLINES 93 64.5 1066 78.7 0 0.0 137 71.5 146 76.0 282 72.0 62 58.1 587 75.3 HAWAIIAN AIRLINES NETWORK 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 62 66.1 0 0.0 - HAWAIIAN AIRLINES 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 62 66.1 0 0.0 - BRANDED CODESHARE PARTNERS 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 JETBLUE AIRWAYS 493 69.2 1632 82.6 0 0.0 0 0.0 85 85.9 238 72.7 79 75.9 276 79.7 SOUTHWEST AIRLINES 1053 65.0 3180 86.9 7025 84.6 0 0.0 672 84.4 0 0.0 1106 84.3 611 84.5 SPIRIT AIRLINES 341 73.6 1395 87.7 0 0.0 0 0.0 301 85.7 802 82.0 83 88.0 334 85.3 UNITED AIRLINES NETWORK 1190 64.6 1065 85.2 0 0.0 330 81.8 823 80.6 17669 84.3 637 80.5 449 84.6 - UNITED AIRLINES 780 65.8 1065 85.2 0 0.0 330 81.8 393 83.0 7162 86.1 616 80.7 388 84.0 - BRANDED CODESHARE PARTNERS 410 62.4 0 0.0 0 0.0 0 0.0 430 78.4 10507 83.0 21 76.2 61 88.5

TOTAL 14,743 69.2 11,433 85.2 7,540 85.1 7,195 86.1 13,855 87.9 35,523 82.6 7,468 85.2 13,512 83.4

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT

TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON-TIME BY REPORTING MARKETING CARRIER AND AIRPORT (30 LARGEST AIRPORTS)

OCTOBER 2019

ARRIVAL AIRPORT*

PHX SAN SEA SFO SLC TPA CARRIER % ON # OF % ON % ON % ON % ON # OF % ON # OF ARR # OF ARR # OF ARR # OF ARR TIME ARR TIME TIME TIME TIME ARR TIME ALASKA AIRLINES NETWORK 279 89.2 1485 88.6 9248 80.4 2490 85.7 336 86.9 31 90.3 - ALASKA AIRLINES 186 88.2 889 86.2 5789 80.3 1908 84.6 71 83.1 31 90.3 - BRANDED CODESHARE PARTNERS 93 91.4 596 92.3 3459 80.7 582 89.3 265 87.9 0 0.0 ALLEGIANT AIR 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 AMERICAN AIRLINES NETWORK 7359 85.8 912 78.2 765 75.6 1235 77.7 484 77.1 984 80.7 - AMERICAN AIRLINES 4735 85.6 757 76.6 635 75.3 1115 77.0 338 76.3 984 80.7 - BRANDED CODESHARE PARTNERS 2624 86.2 155 85.8 130 76.9 120 84.2 146 78.8 0 0.0 DELTA AIR LINES NETWORK 872 83.7 1014 82.1 4040 85.4 1389 89.1 7399 90.6 1036 87.6 - DELTA AIR LINES 676 85.8 747 83.8 2600 88.3 1389 89.1 4164 89.2 957 87.5 - BRANDED CODESHARE PARTNERS 196 76.5 267 77.5 1440 80.1 0 0.0 3235 92.3 79 89.9 FRONTIER AIRLINES 214 77.1 151 75.5 76 61.8 155 74.2 135 68.9 235 81.3 HAWAIIAN AIRLINES NETWORK 31 58.1 62 64.5 62 59.7 78 67.9 0 0.0 0 0.0 - HAWAIIAN AIRLINES 31 58.1 62 64.5 62 59.7 78 67.9 0 0.0 0 0.0 - BRANDED CODESHARE PARTNERS 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 JETBLUE AIRWAYS 93 84.9 200 84.0 176 81.3 477 89.9 220 81.8 383 85.1 SOUTHWEST AIRLINES 5293 85.9 3524 85.6 904 80.2 1234 85.7 927 81.4 2157 84.6 SPIRIT AIRLINES 31 74.2 156 92.9 135 69.6 0 0.0 0 0.0 454 88.8 UNITED AIRLINES NETWORK 846 83.2 1026 84.3 912 80.9 7671 86.4 626 83.7 645 80.3 - UNITED AIRLINES 675 80.6 849 82.3 846 80.6 4821 87.1 117 87.2 617 80.2 - BRANDED CODESHARE PARTNERS 171 93.6 177 93.8 66 84.8 2850 85.1 509 82.9 28 82.1

TOTAL 15,018 85.4 8,530 84.5 16,318 81.2 14,729 85.6 10,127 88.1 5,925 84.3

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT

TABLE 2A. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON-TIME BY REPORTING OPERATING CARRIER AND AIRPORT (30 LARGEST AIRPORTS)

OCTOBER 2019

ARRIVAL AIRPORT*

ATL BOS BWI CLT DAL DCA DEN DFW CARRIER % ON % ON # OF % ON % ON # OF % ON % ON % ON % ON # OF ARR # OF ARR # OF ARR # OF ARR # OF ARR # OF ARR TIME TIME ARR TIME TIME ARR TIME TIME TIME TIME ALASKA AIRLINES 57 89.5 272 80.1 122 93.4 0 0.0 0 0.0 155 89.7 148 79.1 119 89.1 ALLEGIANT AIR 0 0.0 0 0.0 35 85.7 0 0.0 0 0.0 0 0.0 9 44.4 0 0.0 AMERICAN AIRLINES 1178 76.9 2162 76.0 505 80.0 8876 86.9 0 0.0 2392 84.3 864 73.6 13308 76.9 DELTA AIR LINES 21036 85.6 1683 81.3 596 89.1 679 90.9 143 80.4 856 86.6 1022 84.1 918 72.7 ENDEAVOR AIR 3075 82.6 397 84.4 231 91.8 230 74.3 0 0.0 84 85.7 0 0.0 169 84.6 ENVOY AIR 0 0.0 0 0.0 62 77.4 486 88.7 0 0.0 116 87.1 0 0.0 5172 79.5 EXPRESSJET AIRLINES 60 78.3 0 0.0 0 0.0 45 88.9 0 0.0 136 69.1 0 0.0 0 0.0 FRONTIER AIRLINES 381 71.9 79 82.3 31 80.6 157 76.4 0 0.0 93 71.0 2655 72.0 119 69.7 HAWAIIAN AIRLINES 0 0.0 21 76.2 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 JETBLUE AIRWAYS 282 81.6 4806 77.5 154 79.9 146 77.4 0 0.0 888 81.4 88 72.7 57 78.9 MESA AIRLINES 196 72.4 1 100.0 0 0.0 206 79.6 0 0.0 85 89.4 0 0.0 3637 71.5 PSA AIRLINES 112 74.1 0 0.0 0 0.0 8243 85.0 0 0.0 2537 79.5 0 0.0 0 0.0 REPUBLIC AIRWAYS 544 77.9 1432 79.7 44 93.2 879 85.6 0 0.0 2743 86.9 533 81.1 69 81.2 SKYWEST AIRLINES 2256 74.5 138 76.8 31 80.6 70 78.6 391 86.4 76 80.3 4672 78.0 1433 79.2 SOUTHWEST AIRLINES 3334 80.5 901 78.5 5989 88.5 298 83.2 5877 77.5 1383 83.8 6308 82.0 0 0.0 SPIRIT AIRLINES 803 79.0 366 78.1 837 85.7 124 73.4 0 0.0 0 0.0 400 80.3 736 79.3 UNITED AIRLINES 333 80.8 1262 79.3 305 86.9 134 76.9 0 0.0 386 82.4 6052 82.8 655 73.9

TOTAL 33,647 83.1 13,520 78.5 8,942 87.6 20,573 85.7 6,411 78.1 11,930 83.6 22,751 79.9 26,392 76.7

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT

TABLE 2A. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON-TIME BY REPORTING OPERATING CARRIER AND AIRPORT (30 LARGEST AIRPORTS)

OCTOBER 2019

ARRIVAL AIRPORT*

DTW EWR FLL IAD IAH JFK LAS LAX CARRIER % ON % ON # OF % ON # OF % ON % ON % ON % ON % ON # OF ARR # OF ARR # OF ARR # OF ARR # OF ARR # OF ARR TIME TIME ARR TIME ARR TIME TIME TIME TIME TIME ALASKA AIRLINES 31 100.0 332 81.0 62 88.7 175 88.0 58 84.5 426 83.1 635 81.7 1734 86.4 ALLEGIANT AIR 0 0.0 68 95.6 239 63.2 0 0.0 0 0.0 0 0.0 718 85.0 72 83.3 AMERICAN AIRLINES 394 85.5 710 66.1 484 72.3 172 79.1 710 68.7 1320 84.0 1224 75.8 3327 84.6 DELTA AIR LINES 5359 91.8 524 72.9 867 79.9 277 87.4 475 65.7 2766 86.9 1206 89.6 2983 86.4 ENDEAVOR AIR 1198 92.6 48 52.1 0 0.0 117 87.2 101 69.3 1704 88.8 0 0.0 0 0.0 ENVOY AIR 88 81.8 52 46.2 0 0.0 0 0.0 27 70.4 372 83.6 0 0.0 0 0.0 EXPRESSJET AIRLINES 39 79.5 1333 62.5 0 0.0 0 0.0 2651 72.1 0 0.0 0 0.0 0 0.0 FRONTIER AIRLINES 105 72.4 0 0.0 87 77.0 108 87.0 139 66.9 0 0.0 1056 67.9 124 65.3 HAWAIIAN AIRLINES 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 31 67.7 84 72.6 183 80.3 JETBLUE AIRWAYS 106 80.2 718 66.0 1981 82.1 0 0.0 10 70.0 3471 83.5 349 81.4 588 81.0 MESA AIRLINES 152 79.6 0 0.0 0 0.0 1721 84.7 3245 73.5 0 0.0 0 0.0 0 0.0 PSA AIRLINES 65 80.0 0 0.0 0 0.0 175 76.0 0 0.0 0 0.0 0 0.0 0 0.0 REPUBLIC AIRWAYS 794 87.8 2394 73.0 0 0.0 140 90.7 1064 74.9 170 92.4 0 0.0 0 0.0 SKYWEST AIRLINES 4237 88.7 0 0.0 0 0.0 429 80.7 1124 66.6 284 84.2 164 89.0 2680 90.5 SOUTHWEST AIRLINES 503 85.7 494 59.9 1637 88.5 151 82.8 0 0.0 0 0.0 6254 85.9 3524 84.2 SPIRIT AIRLINES 861 87.6 341 69.5 1703 87.5 0 0.0 612 79.1 0 0.0 1672 85.7 699 86.1 UNITED AIRLINES 154 79.2 5022 75.1 517 77.6 2545 88.6 5144 77.7 0 0.0 1273 82.6 2338 83.7

TOTAL 14,086 89.4 12,036 71.4 7,577 82.9 6,010 86.1 15,360 74.0 10,544 85.4 14,635 83.4 18,252 85.5

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT

TABLE 2A. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON-TIME BY REPORTING OPERATING CARRIER AND AIRPORT (30 LARGEST AIRPORTS)

OCTOBER 2019

ARRIVAL AIRPORT*

LGA MCO MDW MIA MSP ORD PDX PHL CARRIER % ON % ON # OF % ON # OF % ON % ON % ON # OF % ON % ON # OF ARR # OF ARR # OF ARR # OF ARR # OF ARR TIME TIME ARR TIME ARR TIME TIME TIME ARR TIME TIME ALASKA AIRLINES 0 0.0 144 86.8 0 0.0 0 0.0 92 82.6 326 85.3 1675 87.1 123 84.6 ALLEGIANT AIR 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 AMERICAN AIRLINES 2281 73.1 1459 84.4 0 0.0 4002 85.6 619 80.0 5751 81.7 286 70.6 4055 84.5 DELTA AIR LINES 2431 70.5 1492 87.1 203 88.7 667 80.1 6038 90.1 1223 86.0 661 89.9 592 88.2 ENDEAVOR AIR 2522 66.5 0 0.0 3 100.0 0 0.0 1127 89.6 157 87.3 0 0.0 207 88.9 ENVOY AIR 738 67.2 0 0.0 0 0.0 1037 91.4 4 100.0 6106 80.6 0 0.0 0 0.0 EXPRESSJET AIRLINES 167 66.5 0 0.0 0 0.0 0 0.0 45 73.3 1033 82.7 0 0.0 0 0.0 FRONTIER AIRLINES 93 64.5 1066 78.7 0 0.0 137 71.5 146 76.0 282 72.0 62 58.1 587 75.3 HAWAIIAN AIRLINES 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 62 66.1 0 0.0 JETBLUE AIRWAYS 493 69.2 1632 82.6 0 0.0 0 0.0 85 85.9 238 72.7 79 75.9 276 79.7 MESA AIRLINES 154 61.7 0 0.0 0 0.0 0 0.0 77 80.5 0 0.0 0 0.0 61 88.5 PSA AIRLINES 189 64.6 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 1287 81.6 REPUBLIC AIRWAYS 2532 71.0 0 0.0 0 0.0 1022 89.9 498 84.7 1307 87.3 0 0.0 1761 88.7 SKYWEST AIRLINES 925 70.9 0 0.0 283 92.6 0 0.0 3698 87.8 5728 79.0 739 90.5 0 0.0 SOUTHWEST AIRLINES 1053 65.0 3180 86.9 7025 84.6 0 0.0 672 84.4 0 0.0 1106 84.3 611 84.5 SPIRIT AIRLINES 341 73.6 1395 87.7 0 0.0 0 0.0 301 85.7 802 82.0 83 88.0 334 85.3 UNITED AIRLINES 780 65.8 1065 85.2 0 0.0 330 81.8 393 83.0 7162 86.1 616 80.7 388 84.0

TOTAL 14,699 69.3 11,433 85.2 7,514 85.1 7,195 86.1 13,795 87.9 30,115 82.4 5,369 85.0 10,282 84.5

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT

TABLE 2A. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON-TIME BY REPORTING OPERATING CARRIER AND AIRPORT (30 LARGEST AIRPORTS)

OCTOBER 2019

ARRIVAL AIRPORT*

PHX SAN SEA SFO SLC TPA CARRIER % ON # OF % ON % ON % ON # OF % ON # OF % ON # OF ARR # OF ARR # OF ARR TIME ARR TIME TIME TIME ARR TIME ARR TIME ALASKA AIRLINES 186 88.2 889 86.2 5789 80.3 1908 84.6 71 83.1 31 90.3 ALLEGIANT AIR 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 AMERICAN AIRLINES 4735 85.6 757 76.6 635 75.3 1115 77.0 338 76.3 984 80.7 DELTA AIR LINES 676 85.8 747 83.8 2600 88.3 1389 89.1 4164 89.2 957 87.5 ENDEAVOR AIR 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 79 89.9 ENVOY AIR 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 EXPRESSJET AIRLINES 0 0.0 0 0.0 0 0.0 0 0.0 5 60.0 0 0.0 FRONTIER AIRLINES 214 77.1 151 75.5 76 61.8 155 74.2 135 68.9 235 81.3 HAWAIIAN AIRLINES 31 58.1 62 64.5 62 59.7 78 67.9 0 0.0 0 0.0 JETBLUE AIRWAYS 93 84.9 200 84.0 176 81.3 477 89.9 220 81.8 383 85.1 MESA AIRLINES 1554 82.4 0 0.0 0 0.0 0 0.0 39 71.8 28 82.1 PSA AIRLINES 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 0 0.0 REPUBLIC AIRWAYS 0 0.0 0 0.0 0 0.0 0 0.0 84 85.7 0 0.0 SKYWEST AIRLINES 1242 91.9 635 94.0 790 86.1 3217 85.3 3715 91.2 0 0.0 SOUTHWEST AIRLINES 5293 85.9 3524 85.6 904 80.2 1234 85.7 927 81.4 2157 84.6 SPIRIT AIRLINES 31 74.2 156 92.9 135 69.6 0 0.0 0 0.0 454 88.8 UNITED AIRLINES 675 80.6 849 82.3 846 80.6 4821 87.1 117 87.2 617 80.2

TOTAL 14,730 85.5 7,970 84.7 12,013 81.8 14,394 85.5 9,815 88.2 5,925 84.3

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT

TABLE 3. PERCENTAGE OF REPORTING OPERATING CARRIERS FLIGHT OPERATIONS ARRIVING ON-TIME BY AIRPORT AND TIME OF DAY (30 LARGEST AIRPORTS)

OCTOBER 2019

ARRIVAL AIRPORT*

SCHEDULED ARRIVAL ATL BOS BWI CLT DAL DCA DEN DFW DTW EWR FLL IAD IAH JFK LAS LAX TIME 0600-0659 92.4 90.7 98.9 91.0 91.4 91.1 89.7 87.3 93.1 92.3 84.2 93.6 92.2 88.2 92.1 89.4 0700-0759 94.4 93.6 95.1 92.2 92.5 91.2 85.0 83.4 93.7 91.9 94.7 94.4 93.5 91.1 92.7 93.0 0800-0859 85.6 94.3 94.5 91.2 86.1 92.6 83.8 84.0 91.0 93.8 94.7 81.8 71.7 91.2 93.5 88.3 0900-0959 83.7 95.1 93.7 90.7 85.8 89.3 81.6 77.8 94.4 92.7 92.7 93.2 69.9 95.9 89.6 90.6 1000-1059 84.5 92.1 90.4 88.1 89.7 85.8 77.7 80.4 91.6 93.2 86.2 89.5 71.6 95.2 86.3 88.8 1100-1159 88.5 86.4 91.3 87.5 80.7 86.4 79.1 83.5 92.2 93.2 87.4 88.5 70.7 91.3 86.6 86.7 1200-1259 89.1 87.6 92.1 87.1 83.8 86.6 81.0 81.3 88.9 92.1 87.2 96.9 77.4 89.0 85.3 85.3 1300-1359 86.3 86.6 91.0 84.2 85.5 80.6 78.0 79.5 91.5 82.4 84.5 84.0 72.2 87.8 84.6 87.8 1400-1459 81.1 83.7 87.4 86.0 76.6 83.1 79.8 79.1 92.1 71.7 81.9 86.6 73.4 85.0 83.3 87.7 1500-1559 83.3 75.6 88.7 84.1 76.4 83.9 76.7 76.4 91.0 62.2 80.5 87.0 77.9 86.3 81.8 84.5 1600-1659 81.4 77.7 85.7 81.8 69.3 83.9 82.4 76.5 89.1 60.3 79.0 82.0 77.5 82.0 80.7 85.3 1700-1759 82.0 71.6 85.4 82.7 74.8 80.6 76.0 72.5 88.1 51.6 81.4 93.2 68.6 81.8 79.6 83.3 1800-1859 79.1 64.1 81.5 82.4 66.5 77.5 78.9 73.7 83.1 52.3 80.3 83.3 72.7 80.9 80.0 81.6 1900-1959 75.0 63.7 84.6 79.4 76.4 79.3 77.5 70.2 88.1 52.1 82.0 86.1 72.0 82.6 79.7 84.7 2000-2059 77.1 63.4 85.1 80.4 69.4 77.5 75.5 61.9 81.3 52.7 71.8 79.2 76.5 81.8 81.7 81.7 2100-2159 80.1 65.9 79.5 85.5 73.2 80.2 74.8 64.1 85.0 52.1 74.4 81.1 74.0 85.0 79.9 83.4 2200-2259 80.2 68.2 82.7 81.4 70.1 79.3 77.6 67.3 75.7 54.0 78.3 77.2 71.2 77.3 81.7 77.8 2300-0559 79.4 76.6 82.8 79.6 70.5 81.2 79.1 79.8 84.5 74.7 77.1 88.4 79.1 80.9 73.9 81.9

TOTAL 83.1 78.5 87.6 85.7 78.1 83.6 79.9 76.7 89.4 71.4 82.9 86.1 74.0 85.4 83.4 85.5

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT

TABLE 3. PERCENTAGE OF REPORTING OPERATING CARRIERS FLIGHT OPERATIONS ARRIVING ON-TIME BY AIRPORT AND TIME OF DAY (30 LARGEST AIRPORTS)

OCTOBER 2019

ARRIVAL AIRPORT*

SCHEDULED ARRIVAL LGA MCO MDW MIA MSP ORD PDX PHL PHX SAN SEA SFO SLC TPA TOTAL TIME 0600-0659 0.0 86.9 91.3 90.0 93.5 92.5 90.2 91.2 91.5 100.0 85.5 92.5 92.6 83.6 90.7 0700-0759 93.8 92.4 90.9 95.0 85.8 89.9 89.3 90.8 90.7 93.5 93.3 89.9 94.1 92.7 90.9 0800-0859 89.4 92.1 91.5 94.2 90.8 86.0 95.1 93.0 89.8 90.0 80.9 86.6 93.0 95.2 87.4 0900-0959 87.1 91.5 88.2 92.2 91.4 83.5 93.0 91.8 86.8 87.6 82.5 87.9 94.3 93.1 87.2 1000-1059 80.9 92.8 88.7 86.8 91.0 90.0 88.2 90.1 88.5 87.5 84.8 90.2 91.8 88.5 86.8 1100-1159 76.2 87.0 89.1 86.5 86.9 87.3 83.4 89.2 88.5 83.4 89.3 83.7 82.4 87.4 85.9 1200-1259 76.2 88.2 90.8 84.4 90.6 85.1 84.5 88.6 87.6 82.8 84.1 85.9 88.5 86.3 85.8 1300-1359 74.9 86.0 86.8 87.1 92.6 83.8 88.9 90.4 88.1 88.0 88.7 84.7 91.1 86.7 84.2 1400-1459 73.1 87.1 85.2 87.9 89.6 80.8 83.7 85.8 85.0 88.7 83.3 86.2 87.1 91.5 83.3 1500-1559 66.9 88.0 84.1 79.5 88.0 78.1 89.7 83.2 84.2 89.1 87.5 87.6 91.2 89.1 81.6 1600-1659 60.2 82.8 87.6 83.7 88.8 78.9 87.9 80.1 85.3 85.8 83.9 87.6 89.2 79.5 81.0 1700-1759 60.7 85.9 81.7 88.4 84.9 79.5 83.1 80.0 82.1 84.0 82.0 84.6 86.5 83.1 77.7 1800-1859 57.8 85.4 83.6 82.3 85.3 78.1 84.7 79.6 83.2 82.9 86.7 87.3 84.1 81.2 78.5 1900-1959 56.4 81.4 80.4 81.9 83.7 69.5 85.7 77.0 81.2 82.6 79.8 84.9 86.5 81.3 77.4 2000-2059 54.5 79.7 80.7 83.9 85.0 76.6 85.0 76.7 82.1 79.2 74.8 82.6 74.8 83.2 76.2 2100-2159 51.8 78.5 81.4 80.2 84.6 79.4 79.5 72.4 84.5 77.2 72.8 84.6 89.2 73.3 77.5 2200-2259 57.5 79.4 78.9 75.4 78.8 79.2 78.1 79.7 75.8 81.5 70.9 84.3 77.4 77.7 75.6 2300-0559 61.3 77.8 71.0 82.4 82.7 87.4 77.3 80.6 79.2 82.8 86.9 78.1 69.6 77.2 79.2

TOTAL 69.3 85.2 85.1 86.1 87.9 82.4 85.0 84.5 85.5 84.7 81.8 85.5 88.2 84.3 82.4

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT

TABLE 4. PERCENTAGE OF REPORTING OPERATING CARRIERS FLIGHT OPERATIONS DEPARTING ON-TIME BY AIRPORT AND TIME OF DAY (30 LARGEST AIRPORTS)

OCTOBER 2019

DEPARTURE AIRPORT*

SCHEDULED DEPARTURE ATL BOS BWI CLT DAL DCA DEN DFW DTW EWR FLL IAD IAH JFK LAS LAX TIME 0600-0659 93.6 93.7 94.7 88.3 89.9 95.9 89.6 87.8 93.5 94.7 95.9 97.6 88.5 95.3 92.1 94.8 0700-0759 93.3 90.2 94.6 90.9 89.1 90.6 84.6 85.3 92.6 91.4 92.6 91.3 91.3 92.0 90.3 92.6 0800-0859 93.1 90.4 91.2 83.0 82.5 90.2 82.1 84.2 92.7 90.1 94.7 91.7 87.6 94.7 85.8 89.3 0900-0959 87.1 90.7 85.3 88.6 79.5 90.5 79.7 81.6 92.8 91.2 94.1 88.1 78.3 93.3 85.3 87.0 1000-1059 86.8 89.5 88.5 81.4 79.8 86.7 74.6 81.4 90.9 91.5 88.0 91.1 80.2 91.7 87.5 85.6 1100-1159 84.6 87.9 83.8 87.3 79.0 84.3 73.5 76.8 88.8 86.7 86.3 85.6 78.4 91.1 82.0 83.7 1200-1259 86.6 81.3 88.1 74.1 71.0 81.6 75.9 80.0 90.3 87.7 81.4 85.4 79.1 87.9 81.1 82.1 1300-1359 85.2 83.9 83.9 82.2 79.0 82.0 78.1 77.6 81.8 87.4 80.4 88.1 69.1 87.9 81.3 80.0 1400-1459 82.5 79.8 77.0 78.7 78.7 81.4 72.7 73.0 86.4 79.7 82.8 83.1 78.4 84.6 79.4 84.0 1500-1559 78.7 79.7 76.8 76.8 64.9 82.8 74.9 73.7 89.0 70.0 75.3 88.7 73.0 80.7 79.4 81.6 1600-1659 78.7 73.3 79.4 79.6 63.9 76.3 70.6 73.7 80.0 66.4 81.0 84.3 78.1 81.6 76.5 82.7 1700-1759 80.2 71.2 78.6 79.5 63.6 77.6 76.2 70.8 83.4 63.3 74.0 80.5 73.6 82.0 79.3 82.9 1800-1859 77.7 69.3 72.5 79.5 65.5 75.7 72.3 70.0 75.7 59.4 80.9 89.1 75.5 77.1 76.2 84.1 1900-1959 79.1 61.3 69.3 77.0 63.8 75.8 75.6 70.9 79.3 60.8 83.6 82.4 76.8 80.8 74.3 84.5 2000-2059 78.5 62.8 70.9 79.7 60.6 81.4 74.3 67.4 87.2 60.6 79.4 100.0 81.0 79.6 75.9 81.9 2100-2159 81.9 61.7 74.6 76.0 60.9 77.4 65.8 62.3 92.9 56.9 80.3 100.0 82.0 81.2 82.1 81.8 2200-2259 84.2 67.3 61.1 86.0 54.3 84.8 73.7 68.0 88.4 28.1 78.9 87.1 82.0 82.9 80.8 86.9 2300-0559 89.5 92.9 92.9 91.3 0.0 93.4 83.0 85.5 94.4 93.8 91.7 94.3 88.2 85.5 82.7 88.3

TOTAL 83.9 81.1 82.1 83.1 73.5 83.8 76.9 76.2 88.3 77.1 85.1 86.8 80.0 86.4 82.3 85.5

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT

TABLE 4. PERCENTAGE OF REPORTING OPERATING CARRIERS FLIGHT OPERATIONS DEPARTING ON-TIME BY AIRPORT AND TIME OF DAY (30 LARGEST AIRPORTS)

OCTOBER 2019

DEPARTURE AIRPORT*

SCHEDULED DEPARTURE LGA MCO MDW MIA MSP ORD PDX PHL PHX SAN SEA SFO SLC TPA TOTAL TIME 0600-0659 93.6 95.6 90.4 92.6 94.9 93.3 95.4 92.5 94.0 95.0 91.1 95.6 96.1 96.0 93.3 0700-0759 93.9 93.1 85.5 89.6 94.0 90.2 93.2 90.3 87.9 92.8 92.0 91.6 89.6 94.4 90.7 0800-0859 93.4 93.5 83.5 94.2 89.9 88.7 91.9 91.5 87.0 88.6 87.3 86.3 92.1 91.5 89.5 0900-0959 88.1 89.6 82.6 90.7 92.7 85.7 91.8 92.4 84.3 86.3 83.9 84.1 90.3 94.4 86.7 1000-1059 86.1 87.8 80.8 91.9 90.2 84.7 94.2 92.0 85.2 88.0 79.1 84.6 87.2 86.8 85.2 1100-1159 84.1 86.4 79.5 86.0 90.9 86.7 91.6 89.7 83.8 83.7 84.3 81.3 89.8 84.5 84.6 1200-1259 77.2 83.8 81.6 81.1 82.7 83.1 85.1 86.2 84.3 83.7 87.3 79.6 83.3 84.5 82.7 1300-1359 79.7 82.4 80.1 86.4 89.5 82.4 85.7 81.6 82.4 83.0 85.8 78.9 88.1 76.6 82.5 1400-1459 75.3 75.7 69.8 86.1 85.6 80.1 88.6 84.1 84.7 86.5 85.3 79.8 86.5 85.3 79.9 1500-1559 71.2 79.4 76.4 82.1 86.5 79.0 77.1 82.3 79.7 84.9 82.3 83.0 87.4 82.6 79.5 1600-1659 67.1 82.2 70.3 83.4 81.0 79.5 92.2 81.6 80.8 87.3 86.7 83.7 82.1 85.9 77.9 1700-1759 61.1 77.5 74.6 79.6 84.8 76.0 84.5 79.4 80.6 85.1 84.2 84.4 89.9 74.3 78.2 1800-1859 62.4 77.0 63.0 80.7 80.4 81.5 77.2 75.8 75.4 85.0 83.6 83.6 81.4 81.0 75.5 1900-1959 57.3 81.2 70.3 79.3 87.0 79.6 86.3 78.3 78.1 81.4 84.4 85.7 85.7 74.6 76.5 2000-2059 55.2 71.1 69.2 81.5 87.4 75.8 81.2 80.3 79.9 82.3 76.1 84.9 88.5 78.4 77.3 2100-2159 55.3 72.1 74.4 88.1 88.0 81.1 82.2 84.1 78.7 78.5 76.6 84.1 73.8 78.6 76.6 2200-2259 62.9 73.3 72.6 77.2 88.1 82.0 91.0 71.4 84.7 88.4 85.4 88.6 93.8 76.5 81.9 2300-0559 97.0 84.2 98.9 79.4 95.4 94.6 94.5 84.9 91.0 0.0 89.9 89.4 87.5 95.7 88.6

TOTAL 76.1 83.6 77.3 85.6 88.4 83.1 89.1 85.3 83.7 86.6 85.2 85.0 89.2 85.2 82.7

* See Appendix at end of this section for list of airport codes.

AIR TRAVEL CONSUMER REPORT TABLE 5. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT BY REPORTING OPERATING CARRIER OCTOBER 2019

PERCENT REPORTED PERCENT REPORTED CITY (AIRPORT) ON-TIME OPERATIONS CITY (AIRPORT) ON-TIME OPERATIONS

ARR DEP ARR DEP ARR DEP ARR DEP

Aberdeen, SD (ABR) 91.5 87.3 71 71 Brainerd, MN (BRD) 96.3 98.1 54 54 Abilene, TX (ABI) 84.1 83.7 208 208 Branson, MO (BKG) 85.7 85.7 35 35 Adak Island, AK (ADK) 77.8 66.7 9 9 Bristol/Johnson City/Kingsport, TN (TRI) 83.1 85.4 254 254 Aguadilla, PR (BQN) 79.4 85.3 165 163 Brownsville, TX (BRO) 82.0 87.6 250 250 Akron, OH (CAK) 73.9 86.9 464 465 Brunswick, GA (BQK) 81.8 85.2 88 88 Albany, GA (ABY) 71.6 81.8 88 88 Buffalo, NY (BUF) 83.4 84.4 2092 2090 Albany, NY (ALB) 85.7 88.3 1051 1052 Burbank, CA (BUR) 83.0 85.6 3006 3006 Albuquerque, NM (ABQ) 81.4 82.9 2227 2230 Burlington, VT (BTV) 83.3 81.4 820 821 Alexandria, LA (AEX) 81.7 84.1 295 295 Butte, MT (BTM) 87.9 86.2 58 58 Allentown/Bethlehem/Easton, PA (ABE) 87.8 87.1 426 427 Concord, NC (USA) 83.6 86.2 116 116 Alpena, MI (APN) 90.7 88.7 54 53 Cape Girardeau, MO (CGI) 80.0 85.9 85 85 Amarillo, TX (AMA) 72.9 75.3 454 454 Casper, WY (CPR) 93.0 95.8 71 71 Anchorage, AK (ANC) 81.7 90.2 1334 1333 Cedar City, UT (CDC) 92.6 88.9 54 54 Appleton, WI (ATW) 84.6 88.7 338 337 Cedar Rapids/Iowa City, IA (CID) 82.0 80.8 866 864 Arcata/Eureka, CA (ACV) 80.3 77.3 208 207 Champaign/Urbana, IL (CMI) 78.8 85.1 269 269 Asheville, NC (AVL) 73.7 77.0 919 919 Charleston, SC (CHS) 83.7 84.6 2317 2318 Ashland, WV (HTS) 69.2 65.4 26 26 Charleston/Dunbar, WV (CRW) 80.6 80.7 408 409 Aspen, CO (ASE) 67.4 72.3 276 278 Charlotte Amalie, VI (STT) 83.0 83.0 182 182 Atlanta, GA (ATL) 83.1 83.9 33647 33643 Charlotte, NC (CLT) 85.7 83.1 20573 20569 Atlantic City, NJ (ACY) 85.9 93.0 227 228 Charlottesville, VA (CHO) 75.4 78.0 549 549 Augusta, GA (AGS) 86.4 85.2 413 413 Chattanooga, TN (CHA) 80.7 79.4 781 782 Austin, TX (AUS) 80.6 82.3 5955 5951 Cheyenne, WY (CYS) 87.9 79.4 33 34 Bakersfield, CA (BFL) 80.6 89.9 217 217 Chicago, IL (MDW) 85.1 77.3 7514 7516 Baltimore, MD (BWI) 87.6 82.1 8942 8946 Chicago, IL (ORD) 82.4 83.1 30115 30125 Bangor, ME (BGR) 73.2 75.9 373 373 Christiansted, VI (STX) 87.5 87.5 48 48 Barrow, AK (BRW) 95.2 95.2 62 62 Cincinnati, OH (CVG) 83.5 84.0 4084 4086 Baton Rouge, LA (BTR) 80.4 87.4 698 700 Clarksburg/Fairmont, WV (CKB) 77.5 76.1 71 71 Beaumont/Port Arthur, TX (BPT) 87.0 88.0 92 92 Cleveland, OH (CLE) 84.7 86.6 4159 4160 Belleville, IL (BLV) 85.2 72.1 61 61 Cody, WY (COD) 90.0 85.0 20 20 Bellingham, WA (BLI) 87.8 89.4 123 123 College Station/Bryan, TX (CLL) 84.7 92.9 209 210 Bemidji, MN (BJI) 93.5 85.5 62 62 Colorado Springs, CO (COS) 74.3 78.1 868 869 Bend/Redmond, OR (RDM) 83.8 88.8 340 340 Columbia, MO (COU) 62.9 78.9 186 185 Bethel, AK (BET) 87.3 80.3 71 71 Columbia, SC (CAE) 81.0 85.5 621 621 Billings, MT (BIL) 83.6 86.4 317 317 Columbus, GA (CSG) 77.4 87.0 115 115 Binghamton, NY (BGM) 84.3 89.9 89 89 Columbus, MS (GTR) 73.2 79.5 112 112 Birmingham, AL (BHM) 79.5 82.8 1740 1742 Columbus, OH (CMH) 85.1 87.0 4210 4212 Bismarck/Mandan, ND (BIS) 80.7 81.1 379 380 Columbus, OH (LCK) 78.3 71.0 69 69 Bloomington/Normal, IL (BMI) 79.0 88.2 272 271 Cordova, AK (CDV) 88.7 95.2 62 62 Boise, ID (BOI) 86.0 89.2 1631 1632 Corpus Christi, TX (CRP) 76.8 82.6 530 530 Boston, MA (BOS) 78.5 81.1 13520 13530 Dallas, TX (DAL) 78.1 73.5 6411 6411 Bozeman, MT (BZN) 86.3 87.0 431 431 Dallas/Fort Worth, TX (DFW) 76.7 76.2 26392 26396

AIR TRAVEL CONSUMER REPORT TABLE 5. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT BY REPORTING OPERATING CARRIER OCTOBER 2019

PERCENT REPORTED PERCENT REPORTED CITY (AIRPORT) ON-TIME OPERATIONS CITY (AIRPORT) ON-TIME OPERATIONS

ARR DEP ARR DEP ARR DEP ARR DEP

Dayton, OH (DAY) 77.3 83.7 1236 1236 Green Bay, WI (GRB) 83.4 88.8 506 508 Daytona Beach, FL (DAB) 82.2 86.6 269 269 Greensboro/High Point, NC (GSO) 82.0 84.1 1216 1217 Deadhorse, AK (SCC) 86.9 97.6 84 84 Greenville, NC (PGV) 87.1 87.1 31 31 Del Rio, TX (DRT) 75.8 80.6 62 62 Greer, SC (GSP) 80.2 83.7 1430 1430 Denver, CO (DEN) 79.9 76.9 22751 22752 Guam, TT (GUM) 83.3 94.4 72 72 Des Moines, IA (DSM) 84.3 88.1 1398 1397 Gulfport/Biloxi, MS (GPT) 80.2 84.4 424 424 Detroit, MI (DTW) 89.4 88.3 14086 14083 Hagerstown, MD (HGR) 100.0 90.0 10 10 Devils Lake, ND (DVL) 77.4 75.5 53 53 Hancock/Houghton, MI (CMX) 79.0 80.6 62 62 Dothan, AL (DHN) 63.8 75.0 116 116 Harlingen/San Benito, TX (HRL) 77.1 81.1 371 371 Dubuque, IA (DBQ) 78.3 85.9 92 92 Harrisburg, PA (MDT) 86.4 85.4 568 568 Duluth, MN (DLH) 80.0 82.3 350 350 Hartford, CT (BDL) 84.2 87.5 2334 2334 Durango, CO (DRO) 75.2 78.9 266 266 Hattiesburg/Laurel, MS (PIB) 81.0 77.6 58 58 Eagle, CO (EGE) 86.4 86.7 44 45 Hays, KS (HYS) 75.0 73.1 108 108 Eau Claire, WI (EAU) 77.4 90.3 62 62 Helena, MT (HLN) 94.8 93.9 115 115 El Paso, TX (ELP) 78.9 82.0 1484 1485 Hibbing, MN (HIB) 96.3 98.1 54 54 Elko, NV (EKO) 96.6 98.3 58 58 Hilo, HI (ITO) 90.1 90.3 526 526 Elmira/Corning, NY (ELM) 88.9 88.9 18 18 Hilton Head, SC (HHH) 74.2 83.9 186 186 Erie, PA (ERI) 82.8 88.5 122 122 Hobbs, NM (HOB) 79.4 81.0 63 63 Escanaba, MI (ESC) 75.9 74.1 54 54 Honolulu, HI (HNL) 84.1 87.2 4422 4421 Eugene, OR (EUG) 88.1 89.9 513 514 Houston, TX (HOU) 82.2 74.7 5166 5163 Evansville, IN (EVV) 83.3 82.7 335 335 Houston, TX (IAH) 74.0 80.0 15360 15344 Everett, WA (PAE) 80.6 90.0 180 180 Huntsville, AL (HSV) 81.8 84.4 885 885 Fairbanks, AK (FAI) 84.4 92.2 359 359 Idaho Falls, ID (IDA) 88.5 86.2 217 218 Fargo, ND (FAR) 78.2 84.6 537 538 Indianapolis, IN (IND) 84.3 87.0 4267 4269 Fayetteville, AR (XNA) 77.1 78.7 1299 1300 International Falls, MN (INL) 96.2 96.2 53 53 Fayetteville, NC (FAY) 78.8 79.9 344 344 Iron Mountain/Kingsfd, MI (IMT) 89.7 89.7 58 58 Flagstaff, AZ (FLG) 87.8 89.4 188 188 Islip, NY (ISP) 87.6 89.6 394 394 Flint, MI (FNT) 85.5 86.8 311 311 Ithaca/Cortland, NY (ITH) 91.4 86.0 93 93 Fort Lauderdale, FL (FLL) 82.9 85.1 7577 7572 Jackson, WY (JAC) 82.5 83.7 206 208 Fort Myers, FL (RSW) 80.3 82.5 2099 2093 Jackson/Vicksburg, MS (JAN) 76.4 81.6 716 716 Fort Smith, AR (FSM) 76.9 78.4 208 208 Jacksonville, FL (JAX) 82.5 85.3 2806 2809 Fort Wayne, IN (FWA) 81.4 84.4 636 636 Jacksonville/Camp Lejeune, NC (OAJ) 83.8 87.3 229 229 Fresno, CA (FAT) 87.0 87.5 1058 1060 Jamestown, ND (JMS) 73.8 75.0 84 84 Gainesville, FL (GNV) 80.6 84.4 468 468 Joplin, MO (JLN) 78.6 82.2 145 146 Garden City, KS (GCK) 87.1 85.5 62 62 Juneau, AK (JNU) 84.2 87.5 360 360 Gillette, WY (GCC) 68.8 74.0 77 77 Kahului, HI (OGG) 88.1 88.8 2314 2313 Grand Forks, ND (GFK) 87.3 86.2 189 188 Kalamazoo, MI (AZO) 83.6 87.7 225 227 Grand Island, NE (GRI) 88.3 83.0 94 94 Kalispell, MT (FCA) 84.8 91.5 224 224 Grand Junction, CO (GJT) 87.0 90.7 355 356 Kansas City, MO (MCI) 83.9 85.6 4796 4794 Grand Rapids, MI (GRR) 80.1 84.6 1686 1686 Kearney, NE (EAR) 67.2 79.3 58 58 Great Falls, MT (GTF) 87.5 88.1 168 168 Ketchikan, AK (KTN) 88.5 91.8 182 182

AIR TRAVEL CONSUMER REPORT TABLE 5. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT BY REPORTING OPERATING CARRIER OCTOBER 2019

PERCENT REPORTED PERCENT REPORTED CITY (AIRPORT) ON-TIME OPERATIONS CITY (AIRPORT) ON-TIME OPERATIONS

ARR DEP ARR DEP ARR DEP ARR DEP

Key West, FL (EYW) 88.9 86.7 422 422 Minneapolis, MN (MSP) 87.9 88.4 13795 13788 Killeen, TX (GRK) 76.6 81.7 256 257 Minot, ND (MOT) 79.1 85.5 235 235 Knoxville, TN (TYS) 79.6 83.0 1575 1575 Mission/McAllen/Edinburg, TX (MFE) 75.5 79.8 485 485 Kodiak, AK (ADQ) 67.9 66.0 53 53 Missoula, MT (MSO) 83.4 84.5 277 277 Kona, HI (KOA) 90.1 90.3 1231 1232 Moab, UT (CNY) 81.2 82.6 69 69 Kotzebue, AK (OTZ) 93.4 91.8 61 61 Mobile, AL (BFM) 72.7 72.7 22 22 La Crosse, WI (LSE) 77.3 84.9 185 185 Mobile, AL (MOB) 76.3 76.7 502 503 Lafayette, LA (LFT) 80.3 82.1 456 457 Moline, IL (MLI) 83.6 86.0 420 420 Lake Charles, LA (LCH) 75.4 83.8 179 179 Monroe, LA (MLU) 77.7 78.1 251 251 Lansing, MI (LAN) 82.0 83.5 278 278 Monterey, CA (MRY) 84.3 86.7 362 362 Laramie, WY (LAR) 75.9 81.5 54 54 Montgomery, AL (MGM) 76.2 75.9 319 319 Laredo, TX (LRD) 76.8 82.7 237 237 Montrose/Delta, CO (MTJ) 64.7 72.0 51 50 Las Vegas, NV (LAS) 83.4 82.3 14635 14645 Mosinee, WI (CWA) 85.0 89.7 233 233 Latrobe, PA (LBE) 89.7 92.3 78 78 Muskegon, MI (MKG) 62.9 83.9 62 62 Lawton/Fort Sill, OK (LAW) 89.1 87.4 119 119 Myrtle Beach, SC (MYR) 84.9 84.1 976 976 Lewisburg, WV (LWB) 68.5 74.1 54 54 Nantucket, MA (ACK) 73.7 71.1 38 38 Lewiston, ID (LWS) 95.7 95.7 93 93 Nashville, TN (BNA) 83.7 82.4 7561 7561 Lexington, KY (LEX) 81.4 86.0 783 784 New Bern/Morehead/Beaufort, NC (EWN) 75.5 84.3 216 216 Liberal, KS (LBL) 72.2 83.3 54 54 New Haven, CT (HVN) 93.8 92.7 96 96 Lihue, HI (LIH) 89.1 88.6 1103 1103 New Orleans, LA (MSY) 79.1 78.6 5106 5104 Lincoln, NE (LNK) 81.7 85.3 191 191 New York, NY (JFK) 85.4 86.4 10544 10548 Little Rock, AR (LIT) 78.6 83.2 1274 1277 New York, NY (LGA) 69.3 76.1 14699 14701 Long Beach, CA (LGB) 88.0 89.7 1337 1337 Newark, NJ (EWR) 71.4 77.1 12036 12036 Longview, TX (GGG) 83.5 84.8 79 79 Newburgh/Poughkeepsie, NY (SWF) 85.9 79.9 149 149 Los Angeles, CA (LAX) 85.5 85.5 18252 18244 Newport News/Williamsburg, VA (PHF) 88.4 91.8 267 268 Louisville, KY (SDF) 80.4 84.0 2271 2271 Niagara Falls, NY (IAG) 96.5 87.5 57 56 Lubbock, TX (LBB) 73.8 78.1 634 634 Nome, AK (OME) 93.5 95.2 62 62 Lynchburg, VA (LYH) 80.3 86.9 122 122 Norfolk, VA (ORF) 83.1 84.2 2155 2157 Madison, WI (MSN) 83.3 87.1 1280 1279 North Bend/Coos Bay, OR (OTH) 83.9 87.1 31 31 Mammoth Lakes, CA (MMH) 77.4 77.4 31 31 North Platte, NE (LBF) 79.6 83.3 54 54 Manchester, NH (MHT) 86.7 88.8 772 770 Oakland, CA (OAK) 87.1 83.1 4607 4606 Manhattan/Ft. Riley, KS (MHK) 75.0 81.7 180 180 Ogden, UT (OGD) 87.5 62.5 8 8 Marquette, MI (MQT) 85.8 84.2 120 120 Ogdensburg, NY (OGS) 74.6 79.7 59 59 Martha's Vineyard, MA (MVY) 66.7 71.4 21 21 Oklahoma City, OK (OKC) 77.3 82.9 2044 2046 Medford, OR (MFR) 82.1 86.0 441 442 Omaha, NE (OMA) 82.5 84.8 2177 2178 Melbourne, FL (MLB) 83.9 81.5 211 211 Ontario, CA (ONT) 84.6 88.4 2046 2045 Memphis, TN (MEM) 78.8 81.2 2272 2272 Orlando, FL (MCO) 85.2 83.6 11433 11437 Meridian, MS (MEI) 67.7 83.9 62 62 Owensboro, KY (OWB) 90.0 80.0 10 10 Miami, FL (MIA) 86.1 85.6 7195 7192 Paducah, KY (PAH) 81.9 86.2 116 116 Midland/Odessa, TX (MAF) 74.6 80.3 877 877 Pago Pago, TT (PPG) 55.6 66.7 9 9 Milwaukee, WI (MKE) 81.4 85.6 2609 2610 Palm Springs, CA (PSP) 82.3 85.1 885 884

AIR TRAVEL CONSUMER REPORT TABLE 5. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT BY REPORTING OPERATING CARRIER OCTOBER 2019

PERCENT REPORTED PERCENT REPORTED CITY (AIRPORT) ON-TIME OPERATIONS CITY (AIRPORT) ON-TIME OPERATIONS

ARR DEP ARR DEP ARR DEP ARR DEP

Panama City, FL (ECP) 81.8 85.0 512 513 San Antonio, TX (SAT) 80.9 83.4 3547 3546 Pasco/Kennewick/Richland, WA (PSC) 84.5 89.9 316 316 San Diego, CA (SAN) 84.7 86.6 7970 7971 Pellston, MI (PLN) 92.4 91.3 79 80 San Francisco, CA (SFO) 85.5 85.0 14394 14386 Pensacola, FL (PNS) 81.7 84.6 1059 1060 San Jose, CA (SJC) 86.3 86.8 5604 5605 Peoria, IL (PIA) 75.9 83.0 377 377 San Juan, PR (SJU) 84.4 85.5 1868 1865 Petersburg, AK (PSG) 87.1 83.9 62 62 San Luis Obispo, CA (SBP) 81.8 78.9 484 484 Philadelphia, PA (PHL) 84.5 85.3 10282 10280 Sanford, FL (SFB) 83.9 88.6 814 814 Phoenix, AZ (AZA) 82.1 80.9 446 446 Santa Ana, CA (SNA) 86.0 86.4 3414 3416 Phoenix, AZ (PHX) 85.5 83.7 14730 14720 Santa Barbara, CA (SBA) 84.7 87.2 712 713 Pierre, SD (PIR) 77.6 74.1 58 58 Santa Fe, NM (SAF) 83.0 85.8 176 176 Pittsburgh, PA (PIT) 85.2 86.7 4404 4405 Santa Maria, CA (SMX) 94.1 88.2 17 17 Plattsburgh, NY (PBG) 80.5 84.1 87 88 Santa Rosa, CA (STS) 69.0 74.3 268 268 Pocatello, ID (PIH) 91.4 90.3 93 93 Sarasota/Bradenton, FL (SRQ) 81.6 82.1 683 682 Ponce, PR (PSE) 75.9 83.3 54 54 Sault Ste. Marie, MI (CIU) 84.5 86.2 58 58 Portland, ME (PWM) 83.5 83.3 1043 1044 Savannah, GA (SAV) 80.9 83.7 1538 1540 Portland, OR (PDX) 85.0 89.1 5369 5369 Scottsbluff, NE (BFF) 81.5 81.5 54 54 Portsmouth, NH (PSM) 94.1 94.1 17 17 Scranton/Wilkes-Barre, PA (AVP) 81.8 87.7 341 341 Prescott, AZ (PRC) 77.4 74.2 62 62 Seattle, WA (SEA) 81.8 85.2 12013 12008 Providence, RI (PVD) 84.8 86.3 1617 1617 Shreveport, LA (SHV) 77.3 77.8 608 608 Provo, UT (PVU) 89.7 85.3 68 68 Sioux City, IA (SUX) 68.1 78.2 119 119 Pueblo, CO (PUB) 77.8 77.8 81 81 Sioux Falls, SD (FSD) 78.4 82.6 630 632 Punta Gorda, FL (PGD) 81.5 89.3 384 384 Sitka, AK (SIT) 85.4 86.5 89 89 Quincy, IL (UIN) 77.8 75.9 54 54 South Bend, IN (SBN) 81.6 78.8 614 613 Raleigh/Durham, NC (RDU) 83.4 83.5 5630 5627 Spokane, WA (GEG) 80.7 87.8 932 933 Rapid City, SD (RAP) 77.0 80.6 495 495 Springfield, IL (SPI) 73.1 80.0 160 160 Redding, CA (RDD) 77.4 85.5 124 124 Springfield, MO (SGF) 79.6 83.0 725 725 Reno, NV (RNO) 84.5 87.9 1770 1773 St. Cloud, MN (STC) 62.5 37.5 8 8 Rhinelander, WI (RHI) 79.0 87.1 62 62 St. George, UT (SGU) 79.8 87.2 337 337 Richmond, VA (RIC) 83.1 84.5 2069 2071 St. Louis, MO (STL) 85.7 82.4 6047 6050 Roanoke, VA (ROA) 84.8 84.8 277 277 St. Petersburg, FL (PIE) 83.5 82.3 606 606 Rochester, MN (RST) 86.3 91.8 292 293 State College, PA (SCE) 81.1 83.7 190 190 Rochester, NY (ROC) 83.1 86.5 1182 1182 Staunton, VA (SHD) 79.3 91.4 58 58 Rock Springs, WY (RKS) 77.4 90.3 62 62 Stillwater, OK (SWO) 82.1 85.9 78 78 Rockford, IL (RFD) 89.4 75.8 66 66 Stockton, CA (SCK) 86.2 82.9 123 123 Roswell, NM (ROW) 87.0 85.4 123 123 Sun Valley/Hailey/Ketchum, ID (SUN) 86.4 88.6 88 88 Sacramento, CA (SMF) 86.0 87.8 4636 4634 Syracuse, NY (SYR) 83.4 87.0 1180 1182 Saginaw/Bay City/Midland, MI (MBS) 84.3 89.3 204 205 Tallahassee, FL (TLH) 84.5 88.4 550 550 Saipan, TT (SPN) 92.7 87.8 41 41 Tampa, FL (TPA) 84.3 85.2 5925 5926 Salina, KS (SLN) 70.4 76.5 81 81 Texarkana, AR (TXK) 81.7 86.2 109 109 Salt Lake City, UT (SLC) 88.2 89.2 9815 9809 Toledo, OH (TOL) 84.1 87.5 176 176 San Angelo, TX (SJT) 82.3 84.5 181 181 Traverse City, MI (TVC) 83.0 85.2 330 331

AIR TRAVEL CONSUMER REPORT TABLE 5. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT BY REPORTING OPERATING CARRIER OCTOBER 2019

PERCENT REPORTED CITY (AIRPORT) ON-TIME OPERATIONS

ARR DEP ARR DEP

Trenton, NJ (TTN) 76.8 79.9 280 279 Tucson, AZ (TUS) 79.2 84.8 1556 1554 Tulsa, OK (TUL) 79.8 86.0 1443 1442 Twin Falls, ID (TWF) 88.8 88.8 89 89 Tyler, TX (TYR) 73.1 71.9 160 160 Valdosta, GA (VLD) 78.7 79.8 89 89 Valparaiso, FL (VPS) 78.9 81.1 705 705 Vernal, UT (VEL) 70.4 77.8 54 54 Waco, TX (ACT) 82.0 86.7 150 150 Washington, DC (DCA) 83.6 83.8 11930 11930 Washington, DC (IAD) 86.1 86.8 6010 6006 Waterloo, IA (ALO) 77.6 91.4 58 58 Watertown, SD (ATY) 71.0 74.2 62 62 West Palm Beach/Palm Beach, FL (PBI) 82.0 82.0 1892 1887 West Yellowstone, MT (WYS) 92.3 84.6 13 13 White Plains, NY (HPN) 84.1 84.9 984 983 Wichita Falls, TX (SPS) 85.2 78.7 108 108 Wichita, KS (ICT) 75.2 81.2 915 915 Williston, ND (ISN) 82.4 88.9 17 18 Williston, ND (XWA) 87.5 87.2 48 47 Wilmington, NC (ILM) 80.7 82.3 587 587 Worcester, MA (ORH) 89.4 87.9 123 124 Wrangell, AK (WRG) 83.9 82.3 62 62 Yakutat, AK (YAK) 82.3 88.7 62 62 Yuma, AZ (YUM) 78.5 87.3 181 181

AIR TRAVEL CONSUMER REPORT

TABLE 6. OVERALL NUMBER AND PERCENTAGE OF FLIGHT CANCELLATIONS BY REPORTING MARKETING CARRIER

OCTOBER 2019

AT ALL US AIRPORTS

CARRIER* NUMBER OF FLIGHT FLIGHT PERCENT OF AIRPORTS OPERATIONS OPERATIONS OPERATIONS RANK REPORTED SCHEDULED CANCELLED CANCELLED ALLEGIANT AIR 119 7866 6 0.1 1 DELTA AIR LINES NETWORK 221 151331 213 0.1 2 - DELTA AIR LINES 143 86322 10 0.0 - BRANDED CODESHARE PARTNERS 198 65009 203 0.3 JETBLUE AIRWAYS 66 24891 96 0.4 3 SPIRIT AIRLINES 50 16911 114 0.7 4 HAWAIIAN AIRLINES NETWORK 22 7875 64 0.8 5 - HAWAIIAN AIRLINES 19 7121 16 0.2 - BRANDED CODESHARE PARTNERS 4 754 48 6.4 UNITED AIRLINES NETWORK 234 136116 1272 0.9 6 - UNITED AIRLINES 111 55074 151 0.3 - BRANDED CODESHARE PARTNERS 218 81042 1121 1.4 ALASKA AIRLINES NETWORK 97 37643 369 1.0 7 - ALASKA AIRLINES 71 22194 121 0.5 - BRANDED CODESHARE PARTNERS 53 15449 248 1.6 SOUTHWEST AIRLINES 88 116465 1414 1.2 8 AMERICAN AIRLINES NETWORK 236 181077 2397 1.3 9 - AMERICAN AIRLINES 106 81028 867 1.1 - BRANDED CODESHARE PARTNERS 219 100049 1530 1.5 FRONTIER AIRLINES 102 12769 188 1.5 10

TOTAL AIRPORTS SERVED 369 692,944 6,133 0.9

Note: For simplicity, statistics are displayed to one decimal place. Actual ranking order is calculated to nine decimal places. *All U.S. airlines with at least 0.5 percent of total domestic scheduled service passenger revenues plus any branded codeshare partners. Note: For a complete list of flights by number canceled 5% or more of the time, go to https://www.transtats.bts.gov/ONTIME/5PctCancels.aspx

AIR TRAVEL CONSUMER REPORT

TABLE 6A. OVERALL NUMBER AND PERCENTAGE OF FLIGHT CANCELLATIONS BY REPORTING OPERATING CARRIER

OCTOBER 2019

AT ALL US AIRPORTS

CARRIER NUMBER OF FLIGHT FLIGHT PERCENT OF AIRPORTS OPERATIONS OPERATIONS OPERATIONS RANK REPORTED SCHEDULED CANCELLED CANCELLED

DELTA AIR LINES 143 86322 10 0.0 1 ALLEGIANT AIR 119 7866 6 0.1 2 HAWAIIAN AIRLINES 19 7121 16 0.2 3 UNITED AIRLINES 111 55074 151 0.3 4 JETBLUE AIRWAYS 66 24891 96 0.4 5 REPUBLIC AIRWAYS 93 28754 126 0.4 6 ENDEAVOR AIR 97 21516 113 0.5 7 ALASKA AIRLINES 71 22194 121 0.5 8 SPIRIT AIRLINES 50 16911 114 0.7 9 EXPRESSJET AIRLINES 93 10425 96 0.9 10 SKYWEST AIRLINES 246 72350 725 1.0 11 AMERICAN AIRLINES 106 81028 867 1.1 12 SOUTHWEST AIRLINES 88 116465 1414 1.2 13 PSA AIRLINES 88 24514 316 1.3 14 FRONTIER AIRLINES 102 12769 188 1.5 15 ENVOY AIR 144 28052 420 1.5 16 MESA AIRLINES 113 19762 393 2.0 17

TOTAL AIRPORTS SERVED 353 636,014 5,172 0.8

Note: For simplicity, statistics are displayed to one decimal place. Actual ranking order is calculated to nine decimal places. * All U.S. airlines with at least 0.5 percent of total domestic scheduled-service passenger revenues. Note: For a complete list of flights by number canceled 5% or more of the time, go to https://www.transtats.bts.gov/ONTIME/5PctCancels.aspx

AIR TRAVEL CONSUMER REPORT

TABLE 7. CAUSES OF DELAY, BY REPORTING MARKETING CARRIER

OCTOBER 2019

% NATIONAL LATE % LATE % AIR EXTREME % EXTREME NATIONAL TOTAL % % AIR CARRIER AVIATION SECURITY % SECURITY ARRIVING ARRIVING ON TIME % ON TIME CANCELLED DIVERTED CARRIER WEATHER WEATHER AVIATION CARRIER* RECORDS CANCELLED DIVERTED DELAY SYSTEM DELAY DELAY AIRCRAFT AIRCRAFT DELAY DELAY DELAY SYSTEM DELAY DELAY DELAY DELAY

ALASKA AIRLINES NETWORK 37643 31991 84.99 369 0.98 69 0.18 1352 3.59 79 0.21 2198 5.84 13 0.03 1573 4.18 - ALASKA AIRLINES 22194 18703 84.27 121 0.55 47 0.21 801 3.61 59 0.27 1473 6.64 13 0.06 978 4.41 - BRANDED CODESHARE PARTNERS 15449 13288 86.01 248 1.61 22 0.14 551 3.57 21 0.14 725 4.69 0 0.00 595 3.85 ALLEGIANT AIR 7866 6562 83.42 6 0.08 13 0.17 417 5.30 54 0.69 298 3.79 5 0.06 511 6.50 AMERICAN AIRLINES NETWORK 181077 145467 80.33 2397 1.32 422 0.23 8358 4.62 868 0.48 10471 5.78 40 0.02 13053 7.21 - AMERICAN AIRLINES 81028 65249 80.53 867 1.07 204 0.25 4371 5.39 329 0.41 4797 5.92 13 0.02 5198 6.42 - BRANDED CODESHARE PARTNERS 100049 80218 80.18 1530 1.53 218 0.22 3987 3.99 539 0.54 5675 5.67 28 0.03 7855 7.85 DELTA AIR LINES NETWORK 151331 129373 85.49 213 0.14 237 0.16 5787 3.82 537 0.35 8179 5.40 27 0.02 6978 4.61 - DELTA AIR LINES 86322 74751 86.60 10 0.01 133 0.15 3409 3.95 188 0.22 4877 5.65 14 0.02 2941 3.41 - BRANDED CODESHARE PARTNERS 65009 54622 84.02 203 0.31 104 0.16 2379 3.66 349 0.54 3302 5.08 14 0.02 4037 6.21 FRONTIER AIRLINES 12769 9509 74.47 188 1.47 22 0.17 857 6.71 39 0.31 990 7.75 0 0.00 1164 9.12 HAWAIIAN AIRLINES NETWORK 7875 6534 82.97 64 0.81 5 0.06 595 7.56 30 0.38 75 0.95 21 0.27 551 7.00 - HAWAIIAN AIRLINES 7121 5976 83.92 16 0.22 5 0.07 562 7.89 29 0.41 63 0.88 20 0.28 450 6.32 - BRANDED CODESHARE PARTNERS 754 558 74.01 48 6.37 0 0.00 33 4.38 1 0.13 12 1.59 1 0.13 102 13.53 JETBLUE AIRWAYS 24891 20081 80.68 96 0.39 64 0.26 1675 6.73 20 0.08 1519 6.10 16 0.06 1420 5.70 SOUTHWEST AIRLINES 116465 97845 84.01 1414 1.21 181 0.16 5623 4.83 230 0.20 3652 3.14 47 0.04 7472 6.42 SPIRIT AIRLINES 16911 14296 84.54 114 0.67 22 0.13 557 3.29 46 0.27 1333 7.88 5 0.03 538 3.18 UNITED AIRLINES NETWORK 136116 108149 79.45 1272 0.93 281 0.21 5919 4.35 542 0.40 10617 7.80 4 0.00 9331 6.86 - UNITED AIRLINES 55074 45134 81.95 151 0.27 91 0.17 1962 3.56 170 0.31 4389 7.97 1 0.00 3177 5.77 - BRANDED CODESHARE PARTNERS 81042 63015 77.76 1121 1.38 190 0.23 3958 4.88 373 0.46 6228 7.68 3 0.00 6154 7.59 TOTAL 692,944 569,807 82.23 6,133 0.89 1,316 0.19 31,140 4.49 2,445 0.35 39,332 5.68 179 0.03 42,591 6.15

* Causes of Delay: ꞏ Air Carrier Delay: The cause of the cancellation or delay was due to circumstances within the airline’s control (e.g. maintenance or crew problems, etc.). ꞏ Extreme Weather Delay: Significant meteorological conditions (actual or forecasted) that, in the judgment of the carrier, delays or prevents the operation of a flight. ꞏ National Aviation System Delay: Delays and cancellations attributable to the national aviation system refer to a broad set of conditions -- non-extreme weather conditions, airport operations, heavy traffic volume, air traffic control, etc. ꞏ Security Delay: Delays caused by evacuation of terminal or concourse, re-boarding of aircraft because of security breach, inoperative screening equipment and long lines more than 29 minutes at screening areas. ꞏ Late Arriving Aircraft Delay: Previous flight with same aircraft arrived late which caused the present flight to depart late. A “cancelled” flight is a flight that was not operated, but was in the carrier's computer reservation system within 7 days of the scheduled departure. A “diverted” flight is a flight which is operated from the scheduled origin point to a point other than the scheduled destination point in the carrier's published schedule.

Note: Individual causes of delay numbers may not add to totals, because of rounding. *All U.S. airlines with at least 0.5 percent of total domestic scheduled service passenger revenues plus any branded codeshare partners.

AIR TRAVEL CONSUMER REPORT

TABLE 7A. CAUSES OF DELAY, BY REPORTING OPERATING CARRIER

OCTOBER 2019

LATE % LATE % AIR EXTREME % EXTREME NATIONAL % NATIONAL TOTAL % % AIR CARRIER SECURITY % SECURITY ARRIVING ARRIVING ON TIME % ON TIME CANCELLED DIVERTED CARRIER WEATHER WEATHER AVIATION AVIATION CARRIER RECORDS CANCELLED DIVERTED DELAY DELAY DELAY AIRCRAFT AIRCRAFT DELAY DELAY DELAY SYSTEM DELAY SYSTEM DELAY DELAY DELAY

ALASKA AIRLINES 22194 18703 84.27 121 0.55 47 0.21 801 3.61 59 0.27 1473 6.64 13 0.06 978 4.41 ALLEGIANT AIR 7866 6562 83.42 6 0.08 13 0.17 417 5.30 54 0.69 298 3.79 5 0.06 511 6.50 AMERICAN AIRLINES 81028 65249 80.53 867 1.07 204 0.25 4371 5.39 329 0.41 4797 5.92 13 0.02 5198 6.42 DELTA AIR LINES 86322 74751 86.60 10 0.01 133 0.15 3409 3.95 188 0.22 4877 5.65 14 0.02 2941 3.41 ENDEAVOR AIR 21516 17898 83.18 113 0.53 28 0.13 659 3.06 64 0.30 1379 6.41 2 0.01 1373 6.38 ENVOY AIR 28052 22547 80.38 420 1.50 62 0.22 950 3.39 249 0.89 2020 7.20 7 0.02 1797 6.41 EXPRESSJET AIRLINES 10425 7686 73.73 96 0.92 23 0.22 422 4.05 45 0.43 1342 12.87 0 0.00 811 7.78 FRONTIER AIRLINES 12769 9509 74.47 188 1.47 22 0.17 857 6.71 39 0.31 990 7.75 0 0.00 1164 9.12 HAWAIIAN AIRLINES 7121 5976 83.92 16 0.22 5 0.07 562 7.89 29 0.41 63 0.88 20 0.28 450 6.32 JETBLUE AIRWAYS 24891 20081 80.68 96 0.39 64 0.26 1675 6.73 20 0.08 1519 6.10 16 0.06 1420 5.70 MESA AIRLINES 19762 14907 75.43 393 1.99 38 0.19 1329 6.73 186 0.94 1032 5.22 7 0.04 1870 9.46 PSA AIRLINES 24514 19742 80.53 316 1.29 51 0.21 1046 4.27 89 0.36 1070 4.36 6 0.02 2194 8.95 REPUBLIC AIRWAYS 28754 23561 81.94 126 0.44 44 0.15 765 2.66 53 0.18 2412 8.39 5 0.02 1789 6.22 SKYWEST AIRLINES 72350 60144 83.13 725 1.00 177 0.24 3058 4.23 451 0.62 3288 4.54 14 0.02 4493 6.21 SOUTHWEST AIRLINES 116465 97845 84.01 1414 1.21 181 0.16 5623 4.83 230 0.20 3652 3.14 47 0.04 7472 6.42 SPIRIT AIRLINES 16911 14296 84.54 114 0.67 22 0.13 557 3.29 46 0.27 1333 7.88 5 0.03 538 3.18 UNITED AIRLINES 55074 45134 81.95 151 0.27 91 0.17 1962 3.56 170 0.31 4389 7.97 1 0.00 3177 5.77

TOTAL 636,014 524,591 82.48 5,172 0.81 1,205 0.19 28,463 4.48 2,302 0.36 35,931 5.65 175 0.03 38,175 6.00

Note: Individual causes of delay numbers may not add to totals, because of rounding.

AIR TRAVEL CONSUMER REPORT TABLE 7B. OVERALL CAUSES OF DELAY BY REPORTING OPERATING CARRIER OCTOBER 2019

AIR TRAVEL CONSUMER REPORT

TABLE 8. LIST OF DOMESTIC FLIGHTS WITH TARMAC DELAYS OVER 3 HOURS BY MARKETING/OPERATING CARRIER

OCTOBER 2019

LOCATION OF LENGTH OF ORIGIN DESTINATION DATE OF MARKETING CARRIER OPERATING CARRIER FLIGHT NUMBER LONGEST TARMAC TARMAC AIRPORT AIRPORT FLIGHT DELAY DELAY

UNITED SKYWEST 5300 DEN BZN 10/10/2019 Origin Airport 3:31 JETBLUE JETBLUE 1374 CHS JFK 10/17/2019 Diversion Airport (PHL) 3:28 ALASKA ALASKA 1171 DEN SEA 10/28/2019 Origin Airport 3:07 UNITED TRANS STATES 4645 DEN TUS 10/10/2019 Origin Airport 3:07 UNITED TRANS STATES 4723 DEN COS 10/10/2019 Origin Airport 3:06

Note: Tarmac delays of more than 3 hours on any domestic flight based on reports from all carriers operating domestic flights within the U.S. (Part 234 and 244).

* See airports and codes on the BTS website.

AIR TRAVEL CONSUMER REPORT

TABLE 8A. LIST OF INTERNATIONAL FLIGHTS WITH TARMAC DELAYS OVER 4 HOURS BY MARKETING/OPERATING CARRIER

OCTOBER 2019

LOCATION OF LENGTH OF ORIGIN DESTINATION DATE OF MARKETING CARRIER OPERATING CARRIER FLIGHT NUMBER LONGEST TARMAC TARMAC AIRPORT AIRPORT FLIGHT DELAY DELAY

None

Note: Tarmac delays of more than 4 hours on any international flight at its U.S. airport departure from or arrival in the U.S., based on reports from all U.S. and foreign carriers operating international flights to and from the U.S. (Part 244).

* * See airports and codes on the BTS website.

APPENDIX

NOTE: The Department of Transportation has screened the reporting carriers' data for completeness and verified all arithmetic data elements computed by the carriers (e.g., length of delay). Individual flight operation records with incorrect calculations, erroneous city-pairs, or missing data elements were rejected and excluded from the data base; such rejected records accounted for less than 0.01% of the flight operations records submitted. Any errors in the data base with respect to basic flight data -- non-computed data elements such as flight numbers, scheduled and actual arrival/departure times, days of operation -- are the responsibility of the reporting carrier.

30 Largest U.S. Airports Air Carriers Required to Report Data to DOT and to CRS Vendors* Atlanta: Hartsfield-Jackson ATL Balt/Wash: Thurgood Marshall BWI AS Alaska Airlines Boston: Logan International BOS G4 Allegiant Air Charlotte: Douglas CLT AA American Airlines Chicago: Midway MDW DL Delta Air Lines Chicago: O'Hare ORD 9E Endeavor Air Dallas-Fort Worth: International DFW Dallas: Love Field DAL MQ Envoy Air Denver: International DEN EV ExpressJet Airlines Detroit: Metro Wayne County DTW F9 Frontier Airlines Ft. Lauderdale: International FLL HA Hawaiian Airlines Houston: George Bush IAH B6 JetBlue Airways Las Vegas: McCarran International LAS Los Angeles: International LAX YV Mesa Airlines Miami: International MIA OH PSA Airlines Minneapolis-St. Paul: International MSP YX Republic Airways Newark: Liberty International EWR OO SkyWest Airlines New York: JFK International JFK WN Southwest Airlines New York: LaGuardia LGA NK Spirit Airlines Orlando: International MCO Philadelphia: International PHL UA United Airlines Phoenix: Sky Harbor International PHX

Portland: International PDX

Salt Lake City: International SLC * Based on the Bureau of Transportation Statistics’ Technical Reporting Directive #31, issued August San Diego: Lindbergh Field SAN 12, 2018, effective January 1, 2019: https://www.bts.gov/topics/airlines-and-airports/number-31-technical- directive-time-reporting-effective-jan-1-2019 San Francisco: International SFO Seattle-Tacoma: International SEA

Tampa: Tampa International TPA

Washington: Dulles IAD Washington: Reagan National DCA

MISHANDLED BAGGAGE

The baggage statistics in this section were filed with DOT’s Bureau of Transportation Statistics (Office of Airline Information) by U.S. airlines that have at least one-half percent (.005) of total domestic scheduled-service passenger revenues. See 14 CFR 234.3 and 234.6. For the 12 months ending June 30, 2018, 17 air carriers reached this reporting threshold. They are: Alaska Airlines, Allegiant Air, American Airlines, Delta Air Lines, Endeavor Air, Envoy Air, ExpressJet Airlines, Frontier Airlines, Hawaiian Airlines, JetBlue Airways, Mesa Airlines, PSA Airlines, Republic Airways, SkyWest Airlines, Southwest Airlines, Spirit Airlines, and United Airlines.

The tables in this section provide the rate of mishandled bags per 1,000 bags enplaned. The number of mishandled bags displayed in these tables represents the number of check bags that are lost, damaged, delayed, and pilfered, as reported by or on behalf of the passenger, that were in the airline’s custody for its reportable domestic nonstop scheduled passenger flights. The number of bags enplaned displayed in these tables represent the total number of checked bags enplaned, including wheelchairs and scooters that were placed into the aircraft cargo compartment for any reportable domestic nonstop scheduled passenger flight. The number of mishandled bags and the number of enplaned bags for all airlines, except one airline, will not include bags of passengers traveling on itineraries with domestic segments and international segments unless the bag is a “valet bag,” meaning the passenger dropped the bag off at the end of the loading bridge or on the tarmac and returned to the passenger on the loading bridge or on the tarmac following the flight.

For additional information on this aspect of mishandled baggage reporting see the Department’s Notice of Enforcement Policy Regarding Reporting of Mishandled Baggage and Wheelchair Data, dated October 31, 2018: https://www.transportation.gov/sites/dot.gov/files/docs/resources/individuals/aviation-consumer- protection/323451/mishandled-baggageand-wheelchair-reporting-enforcement-policy.pdf.

AIR TRAVEL CONSUMER REPORT

MISHANDLED BAGGAGE: RANKING OF U.S. REPORTING MARKETING CARRIERS* (MONTHLY)

OCTOBER 2019

RANK CARRIER* NUMBER OF NUMBER OF BAGS NUMBER OF BAGS BAGS MISHANDLED PER 1000 ENPLANED MISHANDLED ENPLANED

1 ALLEGIANT AIR 486,198 819 1.68 2 SOUTHWEST AIRLINES 9,900,026 35,360 3.57 DELTA AIR LINES NETWORK 8,832,720 35,593 4.03 3 - DELTA AIR LINES 6,674,111 28,481 4.27 - BRANDED CODESHARE PARTNERS 2,158,609 7,112 3.29 4 SPIRIT AIRLINES 990,636 4,042 4.08 ALASKA AIRLINES NETWORK 2,381,587 9,854 4.14 5 - ALASKA AIRLINES 1,736,518 7,203 4.15 - BRANDED CODESHARE PARTNERS 645,069 2,651 4.11 6 FRONTIER AIRLINES 910,667 4,150 4.56 7 JETBLUE AIRWAYS 1,035,010 5,167 4.99 UNITED AIRLINES NETWORK 6,595,537 33,908 5.14 8 - UNITED AIRLINES 3,908,860 20,256 5.18 - BRANDED CODESHARE PARTNERS 2,686,677 13,652 5.08 HAWAIIAN AIRLINES NETWORK 562,027 3,328 5.92 9 - HAWAIIAN AIRLINES 546,954 3,179 5.81 - BRANDED CODESHARE PARTNERS 15,073 149 9.89 AMERICAN AIRLINES NETWORK 9,910,026 66,117 6.67 10 - AMERICAN AIRLINES 5,912,264 41,055 6.94 - BRANDED CODESHARE PARTNERS 3,997,762 25,062 6.27 TOTAL 41,604,434 198,338 4.77

*All U.S. airlines with at least 0.5 percent of total domestic scheduled service passenger revenues plus any branded codeshare partners.

(-) Data is not available for 2018. Comparison of 2020 and 2019 will appear in 2020 January-data ATCR.

AIR TRAVEL CONSUMER REPORT

MISHANDLED BAGGAGE: RANKING OF U.S. REPORTING OPERATING CARRIERS* (MONTHLY)

OCTOBER 2019

RANK CARRIER* NUMBER OF NUMBER OF BAGS NUMBER OF BAGS BAGS MISHANDLED PER 1000 ENPLANED MISHANDLED ENPLANED

1 ALLEGIANT AIR 486,198 819 1.68 2 SOUTHWEST AIRLINES 9,900,026 35,360 3.57 3 ENDEAVOR AIR 901,430 3,254 3.61 4 SPIRIT AIRLINES 990,636 4,042 4.08 5 ALASKA AIRLINES 1,736,518 7,203 4.15 6 DELTA AIR LINES 6,674,111 28,481 4.27 7 SKYWEST AIRLINES 2,673,854 11,721 4.38 8 FRONTIER AIRLINES 910,667 4,150 4.56 9 EXPRESSJET AIRLINES 337,539 1,552 4.60 10 JETBLUE AIRWAYS 1,035,010 5,167 4.99 11 PSA AIRLINES 1,159,582 5,916 5.10 12 UNITED AIRLINES 3,908,860 20,256 5.18 13 HAWAIIAN AIRLINES 546,954 3,179 5.81 14 REPUBLIC AIRWAYS 769,896 4,707 6.11 15 MESA AIRLINES 854,325 5,805 6.79 16 AMERICAN AIRLINES 5,912,264 41,055 6.94 17 ENVOY AIR 979,246 7,353 7.51 TOTAL 39,777,116 190,020 4.78

* All U.S. airlines with at least 0.5 percent of total domestic scheduled-service passenger revenues, as determined by DOT's Bureau of Transportation Statistics.

(-) Data is not available for 2018. Comparison of 2020 and 2019 will appear in 2020 January-data ATCR.

MISHANDLED WHEELCHAIRS AND SCOOTERS

The Department revised 14 CFR 234 to require airlines classified as “reporting carriers” to report mishandled wheelchair and scooter data in aircraft cargo compartments. Pursuant to the FAA Reauthorization Act of 2018, this requirement applies to operations on and after December 4, 2018. For flights on January 1, 2019, and after, airlines must also report this data for their branded codeshare partners.

AIR TRAVEL CONSUMER REPORT

MISHANDLED WHEELCHAIRS AND SCOOTERS: RANKING OF U.S. REPORTING MARKETING CARRIERS* (MONTHLY)

OCTOBER 2019

RANK CARRIER* NUMBER OF NUMBER OF PERCENT OF WHEELCHAIRS WHEELCHAIRS WHEELCHAIRS AND AND SCOOTERS AND SCOOTERS SCOOTERS MISHANDLED ENPLANED MISHANDLED 1 ALLEGIANT AIR 1,635 3 0.18 ALASKA AIRLINES NETWORK 3,202 16 0.50 2 - ALASKA AIRLINES 2,722 14 0.51 - BRANDED CODESHARE PARTNERS 480 2 0.42 DELTA AIR LINES NETWORK 19,418 146 0.75 3 - DELTA AIR LINES 14,305 123 0.86 - BRANDED CODESHARE PARTNERS 5,113 23 0.45 UNITED AIRLINES NETWORK 10,530 143 1.36 4 - UNITED AIRLINES 7,021 108 1.54 - BRANDED CODESHARE PARTNERS 3,509 35 1.00 HAWAIIAN AIRLINES NETWORK 807 11 1.36 5 - HAWAIIAN AIRLINES 718 11 1.53 - BRANDED CODESHARE PARTNERS 89 0 0.00 6 SOUTHWEST AIRLINES 15,570 226 1.45 7 SPIRIT AIRLINES 2,586 42 1.62 8 FRONTIER AIRLINES 2,392 43 1.80 9 JETBLUE AIRWAYS 2,955 56 1.90 AMERICAN AIRLINES NETWORK 11,881 227 1.91 10 - AMERICAN AIRLINES 8,792 161 1.83 - BRANDED CODESHARE PARTNERS 3,089 66 2.14 TOTAL 70,976 913 1.29

*All U.S. airlines with at least 0.5 percent of total domestic scheduled service passenger revenues plus any branded codeshare partners. (-) Data is not available for 2018. Comparison of 2020 and 2019 will appear in 2020 January-data ATCR.

AIR TRAVEL CONSUMER REPORT

MISHANDLED WHEELCHAIRS AND SCOOTERS: RANKING OF U.S. REPORTING OPERATING CARRIERS* (MONTHLY)

OCTOBER 2019

RANK CARRIER NUMBER OF NUMBER OF PERCENT OF WHEELCHAIRS WHEELCHAIRS WHEELCHAIRS AND AND SCOOTERS AND SCOOTERS SCOOTERS MISHANDLED ENPLANED MISHANDLED 1 ALLEGIANT AIR 1,635 3 0.18 2 EXPRESSJET AIRLINES 407 2 0.49 3 ENDEAVOR AIR 1,777 9 0.51 4 ALASKA AIRLINES 2,722 14 0.51 5 MESA AIRLINES 851 6 0.71 6 SKYWEST AIRLINES 4,693 35 0.75 7 DELTA AIR LINES 14,305 123 0.86 8 SOUTHWEST AIRLINES 15,570 226 1.45 9 HAWAIIAN AIRLINES 718 11 1.53 10 UNITED AIRLINES 7,021 108 1.54 11 SPIRIT AIRLINES 2,586 42 1.62 12 REPUBLIC AIRWAYS 1,219 21 1.72 13 PSA AIRLINES 733 13 1.77 14 FRONTIER AIRLINES 2,392 43 1.80 15 AMERICAN AIRLINES 8,792 161 1.83 16 JETBLUE AIRWAYS 2,955 56 1.90 17 ENVOY AIR 784 17 2.17 TOTAL 69,160 890 1.29

* All U.S. airlines with at least 0.5 percent of total domestic scheduled-service passenger revenues. (-) Data is not available for 2018. Comparison of 2020 and 2019 will appear in 2020 January-data ATCR.

OVERSALES

This section furnishes data on the number of passengers who hold confirmed reservations and are denied boarding ("bumped") from a flight because it is oversold. These figures include only passengers whose oversold flight departs without them; they do not include passengers affected by cancelled, delayed or diverted flights.

The report includes U.S. airlines that have at least 0.5 percent of total domestic scheduled-service passenger revenues and operate aircraft with a passenger capacity of 30 or more seats (see footnote on chart for details). It provides system data for scheduled passenger service on domestic flights and data on international flight segments that originate in the United States. Information is displayed for the latest available quarter and for the year to date, for the current period and for the same period in the previous year. The data are reported quarterly to DOT's Bureau of Transportation Statistics (Office of Airline Information). The reporting requirement is found in 14 CFR 250.10.

These tables give information by marketing and reporting carrier on the number of passengers bumped involuntarily and on the number who voluntarily gave up their seat on an oversold flight in exchange for compensation. Also shown is the rate of involuntary denied boarding’s per 10,000 passengers. This rate determines the order in which carriers are listed; the airline with the lowest rate appears first. The number and rate of involuntary denied boarding’s include both passengers who received denied boarding compensation and passengers who did not qualify for compensation because of one of the exceptions in the Oversales rule. There are four exceptions: 1) passenger accommodated on another flight scheduled to arrive within one hour of the original flight; 2) passenger fails to comply with ticketing, check-in or reconfirmation procedures; 3) aircraft of smaller capacity is substituted; and (4) passenger is denied boarding due to safety-related weight restrictions on an aircraft with 60 or fewer seats. Totals appear at the end of each table.

The enplanements figures that are used to calculate the involuntary denied boarding rate do not include inbound international service, since the rule does not apply to these flights.

AIR TRAVEL CONSUMER REPORT

PASSENGERS DENIED BOARDING BY REPORTING MARKETING U.S. AIRLINES

JULY- SEPTEMBER 2019 JULY- SEPTEMBER 2018

DENIED BOARDINGS DENIED BOARDINGS RANK CARRIER* INVOLUNTARY INVOLUNTARY (DB'S) ENPLANED (DB'S) ENPLANED DB's PER 10,000 DB's PER 10,000 PASSENGERS PASSENGERS PASSENGERS PASSENGERS VOLUNTARY INVOLUNTARY VOLUNTARY INVOLUNTARY 1 HAWAIIAN AIRLINES NETWORK 37 0 2,884,639 0.00 284 3 2,852,308 0.01 - HAWAIIAN AIRLINES 34 0 2,828,870 0.00 274 3 2,802,150 0.01 - BRANDED CODESHARE PARTNERS 3 0 55,769 0.00 10 0 50,158 0.00 2 DELTA AIR LINES NETWORK 46,408 3 50,701,859 0.00 30,340 2 47,374,198 0.00 - DELTA AIR LINES 24,642 3 40,050,497 0.00 17,722 0 37,139,292 0.00 - BRANDED CODESHARE PARTNERS 21,766 0 10,651,362 0.00 12,618 2 10,234,906 0.00 3 UNITED AIRLINES NETWORK 20,702 15 38,738,623 0.00 21,435 33 38,670,907 0.01 - UNITED AIR LINES 9,110 7 26,963,748 0.00 11,339 26 27,080,182 0.01 - BRANDED CODESHARE PARTNERS 11,592 8 11,774,875 0.01 10,096 7 11,590,725 0.01 4 ALLEGIANT AIR 135 2 3,836,145 0.01 141 78 3,529,711 0.22 5 JETBLUE AIRWAYS 785 8 9,760,018 0.01 612 7 9,824,474 0.01 6 SPIRIT AIRLINES 4,656 64 8,390,933 0.08 5,718 164 7,328,762 0.22 7 SOUTHWEST AIRLINES 4,806 314 40,777,514 0.08 6,570 967 40,839,016 0.24 8 ALASKA AIRLINES NETWORK 3,430 152 12,390,436 0.12 3,143 330 11,868,172 0.28 - ALASKA AIRLINES 2,730 92 9,563,449 0.10 2,494 192 9,274,760 0.21 - BRANDED CODESHARE PARTNERS 700 60 2,826,987 0.21 649 138 2,593,412 0.53 9 FRONTIER AIRLINES 893 230 5,731,264 0.40 1,790 519 5,128,189 1.01 10 AMERICAN AIRLINES NETWORK 37,367 3,481 51,398,398 0.68 23,765 766 48,268,312 0.16 - AMERICAN AIRLINES 25,733 1,890 36,283,824 0.52 12,697 363 34,232,162 0.11 - BRANDED CODESHARE PARTNERS 11,634 1,591 15,114,574 1.05 11,068 403 14,036,150 0.29 TOTAL 119,219 4,269 224,609,829 0.19 93,798 2,869 215,684,049 0.13

Note: For simplicity, statistics are displayed to two decimal places. Actual ranking order is based on our computer carrying out the number of decimal places to nine.

*All U.S. airlines with at least 0.5 percent of total domestic scheduled service passenger revenues plus any branded codeshare partners.

**On March 13, 2019, the Federal Aviation Administration ordered the immediate grounding of Boeing 737 MAX aircraft operated by U.S. airlines or in U.S. territory based on data arising out of the relevant accident investigations. American Airlines and Southwest Airlines separately informed the Department that the grounding of the 737 MAX aircraft has negatively impacted their involuntary denied boarding statistics during the April-June 2019 reporting periods.

AIR TRAVEL CONSUMER REPORT

PASSENGERS DENIED BOARDING BY REPORTING OPERATING U.S. AIRLINES

JULY- SEPTEMBER 2019 JULY- SEPTEMBER 2018

DENIED BOARDINGS DENIED BOARDINGS RANK AIRLINE* INVOLUNTARY INVOLUNTARY (DB'S) ENPLANED (DB'S) ENPLANED DB's PER 10,000 DB's PER 10,000 PASSENGERS PASSENGERS PASSENGERS PASSENGERS VOLUNTARY INVOLUNTARY VOLUNTARY INVOLUNTARY 1 EXPRESSJET AIRLINES 1,358 0 1,433,425 0.00 1,866 3 2,175,952 0.01 1 HAWAIIAN AIRLINES 34 0 2,828,870 0.00 274 3 2,802,150 0.01 1 ENDEAVOR AIR 6,451 0 3,850,464 0.00 5,131 0 3,518,387 0.00 4 DELTA AIR LINES 24,642 3 40,050,497 0.00 17,722 0 37,139,292 0.00 5 UNITED AIR LINES 9,110 7 26,963,748 0.00 11,339 26 27,080,182 0.01 6 ALLEGIANT AIR 135 2 3,836,145 0.01 141 78 3,529,711 0.22 7 JETBLUE AIRWAYS 785 8 9,760,018 0.01 612 7 9,824,474 0.01 8 SPIRIT AIR LINES 4,656 64 8,390,933 0.08 5,718 164 7,328,762 0.22 9 SOUTHWEST AIRLINES 4,806 314 40,777,514 0.08 6,570 967 40,839,016 0.24 10 ALASKA AIRLINES 2,730 92 9,563,449 0.10 2,494 192 9,274,760 0.21 11 SKYWEST AIRLINES 14,794 203 10,472,196 0.19 7,264 95 9,676,146 0.10 12 MESA AIRLINES 1,861 88 3,599,017 0.24 2,581 51 3,604,845 0.14 13 FRONTIER AIRLINES 893 230 5,731,264 0.40 1,790 519 5,128,189 1.01 14 REPUBLIC AIRWAYS 5,378 219 4,900,415 0.45 4,954 31 4,619,387 0.07 15 AMERICAN AIRLINES 25,733 1,890 36,283,824 0.52 12,697 363 34,232,162 0.11 16 PSA AIRLINES 3,027 339 3,810,183 0.89 2,006 42 3,404,018 0.12 17 ENVOY AIR 3,286 561 3,861,879 1.45 3,437 161 3,388,554 0.48 TOTAL 109,679 4,020 216,113,841 0.19 86,596 2,702 207,565,987 0.13

Note: For simplicity, statistics are displayed to two decimal places. Actual ranking order is based on our computer carrying out the number of decimal places to nine.

*All U.S. airlines with at least 0.5 percent of total domestic scheduled service passenger revenues plus any branded codeshare partners.

CONSUMER COMPLAINTS

This section summarizes aviation consumer complaints filed with the Department via internet, in writing or by telephone. DOT has not determined the validity of the complaints. The report does not include safety complaints (which are handled by the Federal Aviation Administration) or security complaints (which are handled by the Transportation Security Administration). An explanation of each section of the report appears below:

Summary - Table 1 gives the total number of complaints, and breaks down complaints by industry groups (U.S. airlines, tour operators, etc.). As with most other sections of the report, figures for the current month are compared to the same month in the previous year.

Complaint Categories - Table 2 ranks the categories of complaints (baggage, refunds, etc.). A detailed explanation of each category appears at the end of the report.

U.S. Airlines - Table 3 shows the number of complaints against individual U.S. airlines, listed alphabetically and broken down by complaint category.

Incident Date - Table 4 shows the number of complaints against individual U.S. airlines, listed alphabetically and broken down by the percentage of complaints where the incident occurred in the most recent month versus previous periods (Incident Date data is not included in YTD section).

Companies Other Than U.S. Airlines - Table 5 (Table 4 in YTD reports) provides the same information as above for foreign airlines, and for tour operators, travel agents, etc.

Airline Rankings - Tables 6A (Table 5A in YTD reports) ranks the largest U.S. marketing and reporting airlines (those that each account for 0.5 percent of total domestic scheduled-service passenger revenues per the rate of complaints per 100,000 passengers. The system-wide enplanements (domestic and international scheduled and charter revenue passenger counts) are derived from the Form 41 Schedule T-100 traffic reports that carriers, under certification, are required to submit to BTS within 30 days following the end of each reporting month (14 CFR Part 241). System wide enplanements used for the complaint ranking ratios exclude military charters and non-revenue passengers.

AIR TRAVEL CONSUMER REPORT

TABLE 1

CONSUMER COMPLAINTS SUMMARY

OCTOBER 2019 OCTOBER 2018

COMPLAINTS OPINIONS COMPLIMENTS INFO REQUESTS COMPLAINTS OPINIONS COMPLIMENTS INFO REQUESTS

U.S. AIRLINES 637 42 1 114 676 28 2 103

FOREIGN AIRLINES 448 2 0 66 515 4 0 70

TRAVEL AGENTS 30 1 0 8 41 2 0 11

TOUR OPERATORS 0 0 0 0 0 0 0 0

MISCELLANEOUS 24 8 0 65 13 5 0 79

INDUSTRY TOTALS 1,139 53 1 253 1,245 39 2 263

AIR TRAVEL CONSUMER REPORT

Table 2

COMPLAINT CATEGORIES*

OCTOBER 2019 OCTOBER 2018

COMPLAINT CATEGORY RANKING COMPLAINTS** SUB-CATEGORY RANKING COMPLAINTS** SUB-CATEGORY

ANIMALS 0 0 12 1

FLIGHT PROBLEMS 1 261 1 323 CANCELLATION 110 143 DELAY 76 94 MISCONNECTION 42 56

BAGGAGE 2 224 2 248

REFUNDS 3 144 4 141

CUSTOMER SERVICE 4 136 5 121

RESERVATIONS/TICKETING/BOARDING 5 131 3 149

FARES 6 87 6 115

DISABILITY 7 77 7 67

OTHER 8 48 8 47 FREQUENT FLYER 16 18

OVERSALES 9 16 9 17

DISCRIMINATION 10 9 10 10

ADVERTISING 11 6 11 6

ANIMALS 12 0 12 0

COMPLAINT TOTAL 1,139 1,245

* A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES IS ATTACHED. ** INCLUDES FIGURES FOR SUB-CATEGORIES

AIR TRAVEL CONSUMER REPORT

Table 3 COMPLAINTS AGAINST U.S. AIRLINES BY COMPLAINT CATEGORIES*

OCTOBER 2019

U.S. AIRLINES** FLIGHT OVER- RES/TKT/ CUSTOMER DIS- ADVERT- DISCRIM- FARES REFUNDS BAGGAGE ANIMALS OTHER TOTAL ALPHABETICAL PROBLEMS SALES BOARDING SERVICE ABILITY ISING INATION

ALASKA AIRLINES 1 0 3 0 1 3 2 0 0 0 0 0 10 ALLEGIANT AIR 8 0 2 1 1 0 1 7 0 0 0 0 20 AMERICAN AIRLINES 49 2 10 8 9 23 23 17 0 2 0 1 144 DELTA AIR LINES 14 2 3 4 0 11 8 13 2 1 0 3 61 ENVOY AIR 8 1 0 0 0 2 1 1 0 0 0 0 13 FRONTIER AIRLINES 20 1 5 2 4 6 3 2 2 1 0 1 47 HAWAIIAN AIRLINES 1 0 1 1 1 0 0 2 0 0 0 0 6 JETBLUE AIRWAYS 7 0 5 0 1 8 5 5 0 1 0 1 33 MESA AIRLINES 7 0 0 0 0 0 0 0 0 0 0 1 8 PSA AIRLINES 4 0 0 0 0 0 0 0 0 0 0 1 5 REPUBLIC AIRWAYS 3 0 0 0 0 0 2 0 0 0 0 0 5 SKYWEST AIRLINES 6 0 1 0 1 0 1 0 0 0 0 0 9 SOUTHWEST AIRLINES 8 0 4 0 1 5 12 8 0 0 0 6 44 SPIRIT AIRLINES 23 1 12 6 6 8 9 4 1 1 0 3 74 SUN COUNTRY AIRLINES 3 0 3 3 2 1 1 0 0 0 0 0 13 UNITED AIRLINES 23 0 11 7 7 21 24 9 0 2 0 6 110 VIAAIR 0 0 0 0 9 0 0 0 0 0 0 0 9 Other U.S. Airlines 17 1 0 0 2 1 1 0 0 0 0 4 26

TOTAL OCTOBER 2019 202 8 60 32 45 89 93 68 5 8 0 27 637 % of TOTAL COMPLAINTS 31.7 1.3 9.4 5.0 7.1 14.0 14.6 10.7 0.8 1.3 0 4.2

TOTAL OCTOBER 2018 232 10 72 56 38 99 80 55 0 6 0 28 676 % of TOTAL COMPLAINTS 34.3 1.5 10.7 8.3 5.6 14.6 11.8 8.1 0 0.9 0 4.1

* A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS THIS SECTION.

** AIRLINES ARE LISTED INDIVIDUALY IF DOT RECEIVED FIVE (5) OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE INCLUDED UNDER 'OTHER U.S. AIRLINES'.

AIR TRAVEL CONSUMER REPORT

Table 4 COMPLAINTS AGAINST U.S. AIRLINES BY INCIDENT DATE

OCTOBER 2019

INCI- UN- COMPS INCI- INCI- DENTS KNOWN U.S. AIRLINES RECD DENTS DENTS PERCENT PERCENT IN ALL PERCENT INCI- PERCENT ALPHABETICAL ORDER IN IN IN PRIOR DENT OCT OCT SEP MONTHS DATE ALASKA AIRLINES 10 7 70.0 1 10.0 1 10.0 1 10.0 ALLEGIANT AIR 20 11 55.0 2 10.0 6 30.0 1 5.0 AMERICAN AIRLINES 144 66 45.8 27 18.8 47 32.6 4 2.8 DELTA AIR LINES 61 28 45.9 15 24.6 14 23.0 4 6.6 ENVOY AIR 13 5 38.5 5 38.5 3 23.1 0 0.0 FRONTIER AIRLINES 47 28 59.6 6 12.8 13 27.7 0 0.0 HAWAIIAN AIRLINES 6 2 33.3 1 16.7 2 33.3 1 16.7 JETBLUE AIRWAYS 33 18 54.5 9 27.3 5 15.2 1 3.0 MESA AIRLINES 8 5 62.5 3 37.5 0 0.0 0 0.0 PSA AIRLINES 5 5 100.0 0 0.0 0 0.0 0 0.0 REPUBLIC AIRWAYS 5 1 20.0 3 60.0 1 20.0 0 0.0 SKYWEST AIRLINES 9 6 66.7 1 11.1 2 22.2 0 0.0 SOUTHWEST AIRLINES 44 22 50.0 10 22.7 3 6.8 9 20.5 SPIRIT AIRLINES 74 32 43.2 16 21.6 21 28.4 5 6.8 SUN COUNTRY AIRLINES 13 5 38.5 3 23.1 4 30.8 1 7.7 UNITED AIRLINES 110 49 44.5 17 15.5 34 30.9 10 9.1 VIAAIR 9 0 0.0 1 11.1 7 77.8 1 11.1 Other U.S. Airlines 26 9 34.6 4 15.4 12 46.2 1 3.8

Totals 637 299 46.9 124 19.5 175 27.5 39 6.1 Previous Year's Totals 676 314 46.4 120 17.8 182 26.9 60 8.9

* AIRLINES ARE LISTED INDIVIDUALLY IF DOT RECEIVED FIVE (5) OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE INCLUDED UNDER 'OTHER U.S. AIRLINES.'

AIR TRAVEL CONSUMER REPORT

Table 5 COMPANIES OTHER THAN U.S. AIRLINES* BY COMPLAINT CATEGORY** OCTOBER 2019

FLIGHT OVER- RES/TKT/ CUSTOMER DIS- ADVERT- DISCRIM- FARES REFUNDS BAGGAGE ANIMALS OTHER TOTAL PROBLEMS SALES BOARDING SERVICE ABILITY ISING INATION FOREIGN AIRLINES AER LINGUS 0 0 1 0 1 2 1 1 0 0 0 0 6 AEROFLOT 1 0 2 2 0 5 0 0 0 0 0 0 10 AEROMEXICO 4 0 4 0 2 4 0 0 0 0 0 0 14 AIR CANADA 2 0 1 1 0 2 1 0 0 0 0 1 8 AIR CHINA 2 0 0 1 0 1 1 0 0 0 0 0 5 AIR FRANCE 5 0 1 2 5 5 2 1 0 0 0 0 21 AIR INDIA 2 0 3 0 1 1 2 0 0 0 0 0 9 ALITALIA AIRLINES 0 0 3 0 0 3 4 1 0 0 0 0 11 AVIANCA 0 0 2 0 0 1 2 0 1 0 0 1 7 BRITISH AIRWAYS 5 0 2 1 3 9 0 0 0 0 0 1 21 CONDOR 2 0 1 0 2 2 1 0 0 0 0 0 8 COPA 0 0 1 3 0 0 1 0 0 0 0 0 5 EMIRATES AIRLINES 0 0 1 0 1 4 1 0 0 0 0 0 7 ETHIOPIAN AIRLINES 1 0 0 1 2 3 2 0 0 0 0 0 9 ETIHAD AIRWAYS 0 1 1 1 0 2 0 0 0 0 0 0 5 FLY JAMAICA 0 0 0 0 6 0 0 0 0 0 0 0 6 IBERIA AIRLINES 1 1 2 3 3 9 0 0 0 0 0 1 20 INTERJET 0 0 3 1 13 2 0 0 0 0 0 0 19 LATAM 2 0 2 1 7 1 1 0 0 0 0 0 14 LUFTHANSA 4 1 7 3 2 15 3 1 0 0 0 1 37 NORWEGIAN AIR SHUTTLE 9 0 7 7 1 6 1 0 0 0 0 0 31 QATAR AIRWAYS 1 0 1 2 1 3 3 0 0 0 0 0 11 ROYAL AIR MAROC 2 1 0 0 0 5 0 0 0 0 0 0 8 SWISS AIR 1 0 1 0 3 0 2 0 0 0 0 0 7 TAP 1 0 2 0 4 2 0 0 0 0 0 0 9 TURKISH AIRLINES 3 1 2 3 4 14 3 2 0 0 0 0 32 VOLARIS AIRLINES 0 1 1 1 5 3 1 0 0 0 0 0 12 OTHER FOREIGN AIRLINES 9 2 14 15 15 28 8 3 0 0 0 2 96 TOTALS 57 8 65 48 81 132 40 9 1 0 0 7 448

TRAVEL AGENTS CHEAPOAIR.COM 0 0 0 2 2 0 1 0 0 0 0 0 5 EXPEDIA.COM 0 0 3 0 4 0 1 0 0 0 0 0 8 OTHER TRAVEL AGENTS 1 0 2 3 11 0 0 0 0 0 0 0 17 TOTALS 1 0 5 5 17 0 2 0 0 0 0 0 30

AIR TRAVEL CONSUMER REPORT

Table 5 (cont’d) COMPANIES OTHER THAN U.S. AIRLINES* BY COMPLAINT CATEGORY**

OCTOBER 2019

FLIGHT OVER- RES/TKT/ CUSTOMER DIS- ADVERT- DISCRIM- FARES REFUNDS BAGGAGE ANIMALS OTHER TOTAL PROBLEMS SALES BOARDING SERVICE ABILITY ISING INATION

TOUR OPERATORS OTHER TOUR OPERATORS 0 0 0 0 0 0 0 0 0 0 0 0 0 TOTALS 0 0 0 0 0 0 0 0 0 0 0 0 0

MISCELLAENOUS FAA 0 0 0 0 0 1 0 0 0 0 0 7 8 Other Miscellaneous 1 0 1 2 1 2 1 0 0 1 0 7 16 TOTALS 1 0 1 2 1 3 1 0 0 1 0 14 24

* COMPANIES ARE LISTED INDIVIDUALLY IF DOT RECEIVED FIVE (5) OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS AGAINST COMPANIES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE INCLUDED UNDER 'OTHER FOREIGN AIRLINES’, 'OTHER TOUR OPERATORS’, ETC. ** A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS THIS SECTION.

AIR TRAVEL CONSUMER REPORT TABLE 6

CONSUMER COMPLAINTS: LIST OF LARGE U.S. MARKETING CARRIERS* (NON-RANKED, IN ALPHABETICAL ORDER).

OCTOBER 2019 OCTOBER 2018

AIRLINE COMPLAINTS COMPLAINTS ALASKA AIRLINES NETWORK 11 26 - ALASKA AIRLINES 10 21 - BRANDED CODESHARE PARTNERS 1 5 ALLEGIANT AIR 20 14 AMERICAN AIRLINES NETWORK 175 218 - AMERICAN AIRLINES 144 195 - BRANDED CODESHARE PARTNERS 31 23 DELTA AIR LINES NETWORK 73 62 - DELTA AIR LINES 61 51 - BRANDED CODESHARE PARTNERS 12 11 FRONTIER AIRLINES 47 75 HAWAIIAN AIRLINES NETWORK 6 6 - HAWAIIAN AIRLINES 6 6 - BRANDED CODESHARE PARTNERS 0 0 JETBLUE AIRWAYS 33 31 SOUTHWEST AIRLINES 44 38 SPIRIT AIRLINES 74 56 UNITED AIRLINES NETWORK 121 129 - UNITED AIRLINES 110 105 - BRANDED CODESHARE PARTNERS 11 24

TOTAL 604 655

Note: For simplicity, statistics are displayed to two decimal places. Actual ranking order is based on our computer carrying out the number of decimal places to nine.

* All U.S. airlines with at least 0.5 percent of total domestic scheduled - service passenger revenues, as determined by DOT's Bureau of Transportation Statistics.

AIR TRAVEL CONSUMER REPORT TABLE 6A

AIR TRAVEL CONSUMER REPORT/ CONSUMER COMPLAINTS: LARGE U.S. OPERATING CARRIERS*

OCTOBER 2019 OCTOBER 2018

COMPLAINTS COMPLAINTS SYSTEMWIDE SYSTEMWIDE RANK AIRLINE COMPLAINTS PER 100,000 COMPLAINTS PER 100,000 ENPLANEMENTS ENPLANEMENTS ENPLANEMENTS ENPLANEMENTS 1 EXPRESSJET AIRLINES 1 508,346 0.20 2 707,387 0.28

2 SKYWEST AIRLINES 9 3,730,611 0.24 15 3,445,505 0.44

3 REPUBLIC AIRWAYS 5 1,659,026 0.30 2 1,625,971 0.12

4 ENDEAVOR AIR 4 1,308,920 0.31 3 1,214,997 0.25

5 SOUTHWEST AIRLINES 44 14,011,724 0.31 38 14,082,078 0.27

6 ALASKA AIRLINES 10 2,943,357 0.34 21 2,887,903 0.73

7 PSA AIRLINES 5 1,319,631 0.38 6 1,190,935 0.50

8 DELTA AIR LINES 61 13,955,877 0.44 51 13,062,951 0.39

9 MESA AIRLINES 8 1,286,455 0.62 11 1,275,585 0.86

10 HAWAIIAN AIRLINES 6 963,314 0.62 5 955,280 0.52

11 JETBLUE AIRWAYS 33 3,456,081 0.95 31 3,380,799 0.92

12 ENVOY AIR 13 1,337,504 0.97 4 1,198,115 0.33

13 AMERICAN AIRLINES 144 13,084,742 1.10 196 12,499,805 1.57

14 UNITED AIRLINES 110 9,751,112 1.13 105 9,741,282 1.08

15 ALLEGIANT AIR 20 1,146,846 1.74 14 1,089,646 1.28

16 FRONTIER AIRLINES 47 2,027,887 2.32 75 1,717,585 4.37

17 SPIRIT AIRLINES 74 2,809,570 2.63 56 2,275,160 2.46

TOTAL 594 75,301,003 0.79 635 72,350,984 0.88

Note: For simplicity, statistics are displayed to two decimal places. Actual ranking order is based on our computer carrying out the number of decimal places to nine.

*All U.S. airlines with at least 0.5 percent of total domestic scheduled - service passenger revenues, as determined by DOT's Bureau of Transportation Statistics.

AIR TRAVEL CONSUMER REPORT

Civil Rights Complaints by Air Travelers (Other Than Disability) for October 2019

This table includes complaints to the U.S. Department of Transportation’s Aviation Consumer Protection Division* that allege discrimination in air travel based on race, ancestry/ethnicity, national origin, color, religion and sex**. All complaints alleging discrimination are investigated to determine if there has been a violation(s) of the passenger’s civil rights.

Ancestry/ National Race Ethnicity Origin Color Religion Sex Other AIR CHOICE ONE 1 AMERICAN 2 DELTA 1 FRONTIER 1 JETBLUE 1 SPIRIT 1 UNITED 2 TOTAL 6 2 1

*To file an airline civil rights complaint: https://www.transportation.gov/airconsumer

**One complaint may raise multiple grounds for discrimination. The Aviation Consumer Protection Division categorizes each complaint based on the primary ground of the alleged discrimination.

AIR TRAVEL CONSUMER REPORT

COMPLAINT CATEGORIES

Flight Problems: Cancellations, delays, or any other deviations from schedule, whether planned or unplanned.

Oversales: All bumping problems, whether the airline complied with DOT Oversales regulations. Reservations, Ticketing, boarding: Airline or travel agent mistakes made in reservations and ticketing; problems in making reservations and obtaining tickets due to busy telephone lines or waiting in line, or delays in mailing tickets; problems boarding the aircraft (except Oversales).

Fares: Incorrect or incomplete information about fares, discount fare conditions and availability, overcharges, fare increases and level of fares in general.

Refunds: Problems in obtaining refunds for unused or lost tickets, fare adjustments, or bankruptcies.

Baggage: Claims for lost, damaged or delayed baggage, charges for excess baggage, carry-on problems, and difficulties with airline claims procedures.

Customer Service: Rude or unhelpful employees, inadequate meals or cabin service, treatment of delayed passengers. Disability: Civil rights complaints by air travelers with disabilities.

Advertising: Advertising that is unfair, misleading or offensive to consumers.

Discrimination: Civil rights complaints by air travelers (other than disability); for example, complaints based on race, national origin, religion, etc.

Animals: Loss, injury or death of an animal during air transport provided by an air carrier.

Other: Frequent flyer, tours credit, cargo problems, security, airport facilities, claims for bodily injury, and others not classified above.

AIR TRAVEL CONSUMER REPORT

October 2019 Airline Reports to DOT of Incidents Involving the Loss, Injury or Death of Animals

During Air Transportation

14 CFR Part 235 of DOT regulations require U.S. carriers that operate at least one aircraft that has a designed seating capacity of 60 or more seats to report to DOT on any incidents involving the loss, injury or death of an animal in its scheduled domestic or international passenger transportation. An "animal" for this purpose is (1) any animal which at the time of the transportation was being kept as a pet in a family household in the United States or (2) any dog or cat which was shipped as part of a commercial shipment on a scheduled passenger flight, including shipments by trainers and breeders.

An airline is required to submit a report for any month in which it experienced such a loss, injury or death during air transportation. DOT publishes these reports monthly and forwards the reports to the U.S. Department of Agriculture, which enforces the Animal Welfare Act. The copies of the reports that appear on this website are redacted to remove identifying information about individuals, including the owner of the animal.

A statistical summary of the reports appears in the table below. To see the redacted version of the actual reports filed by these airlines, click the airline's name.

Carrier Death Injury Loss

NONE

AIR TRAVEL CONSUMER REPORT

Customer Service Reports to the U.S. Department of Homeland Security for the Month of October 2019 as provided by the Transportation Security Administration a

The Transportation Security Administration (TSA) screened approximately 70 million airline passengers and their 56 million checked bags in the month of October as part of its efforts to secure the homeland. Since its formation, TSA has maintained a strong focus on customer service and began collecting customer service data voluntarily to improve security operations. TSA values all input and encourages passengers to contact the agency if they believe that the level of service provided does not meet their expectations b. Below is a summary of contacts with TSA either by e-mail, or telephone for the month of October.

Note: Comparing the numbers below with the number of passenger complaints about airlines (found in this report) is not appropriate. Complaints about airlines tabulated in this report represent a more limited group, namely, those who take the extra step of contacting the U.S. Department of Transportation to complain about an airline. Airlines themselves receive thousands of complaints and inquiries directly from passengers that are not recorded in this report. TSA no longer reports claims data, as the number of claims received does not reflect the incidents for that month. However, the personal property data below includes complaints of mishandling of a passenger’s property in carry-on luggage.

Courtesy c Screening Procedures Processing Time Personal Property Number of Percentage of Number of Percentage of Number of Percentage of Number of Percentage of Complaints Flying Public c Complaints Flying Public Complaints Flying Public Complaints Flying Public 735 0.00105% 21 0.00003% 82 0.00002% 487 0.00070%

NOTES

a Under Section 421(a) of Vision 100--Century of Aviation Reauthorization Act, Public Law 108-176 (December 12, 2003), 49 U.S.C. 329(e), the U.S. Department of Homeland Security, through TSA, has provided this customer service report on passenger and baggage screening complaints and incidents to the U.S. Department of Transportation.

b The TSA Contact Center can be reached via e-mail, [email protected], or telephone, (866) 289-9673. Contact Center representatives are available from 8:00AM to 11:00PM EST Monday through Friday. Weekends and holidays 9:00AM to 8:00PM.

c The percentage is based on the number of reports divided by the number of passengers or number of bags screened by TSA in the month of October. As of February 2007, TSA calculates the number of checked bags screened. In the past, TSA used data provided by the Air Transport Association to calculate the number of checked bags screened.