Docklands Light Railway (DLR), an Automated I Weekday Light Rail Network Which Is Part of Transport for London’S - 1,794 Services Network (Approximately 567Km Long )

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NETWORK STATS LONDON, UK

Public Transport Authority: DOCKLANDS LIGHT Transport for London Operating subsidiary: KeolisAmey Docklands RAILWAY (DLR) (860 employees) Keolis (70%) Amey (30%) One of the UK’s busiest and only automated metro network continues to maintain a Network scope: world-class standard of reliability and - 40 km of double customer satisfaction thanks to KeolisAmey track Docklands (KAD). - 5 lines - 45 stations n 2014, Transport for London (TfL) awarded KAD - 50 metro train sets - passenger the contract for the operations and maintenance 380,000 journeys every of Docklands Light Railway (DLR), an automated I weekday light rail network which is part of Transport for London’s - 1,794 services network (approximately 567km long ). DLR has served east per day London’s redeveloped Docklands area since 1987. Keolis’ extensive experience with automated metro operations (first introduced in Lille, France, in 1983) has played a key role in enhancing the network, boosting patronage, and increasing passenger satisfaction. From 2022, DLR passengers are set to benefit from new trains which will increase capacity by over 30% and provide real-time information, air-conditioning and charging points for mobile devices.

> MASS TRANSIT NETWORK KEY ACHIEVEMENTS

CUSTOMER SATISFACTION OPERATIONAL PERFORMANCE Comprehensive employee Thanks to a new €4.5 training along with a million asset management detailed 26-scenario system, KAD has been able 4 protocol for communicating to provide unprecedented industry awards in 2017, recognising excellence in with passengers helped safety, efficiency, and customer service, safety, DLR achieve a customer business performance data employee communications satisfaction score of 88%. to engineers and operational and in operations staff. Consistent passenger PUNCTUALITY checks have helped keep Working in collaboration DLR’s fare evasion rate at 13% with TfL, KAD succeeded in exceptional low levels. passenger growth since 2014 maintaining the network’s 99% service punctuality ASSET MANAGEMENT 99% record, ensuring an Each day, 1.2 million data service punctuality unprecedented standard of records collected by KAD’s reliability for passengers who asset management system take 124 million journeys on provide detailed metrics 4 DLR each year. that help its 317 Engineering of the world’s top five automated metro systems employees to continually are run by Keolis (2017 analyse, inspect, and Wavestone study) maintain the DLR network.

> MASS TRANSIT NETWORK www.keolis.com