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Transport for

Getting around London Your guide to accessibility Key to symbols

The key to symbols on the opposite page explains Access without Toilets in stations, the symbols that we have used to convey or steps suitable for wheelchair users accessibility information for Tube stations, DLR stations and Riverboat piers on the Thames. Access via lift(s) Toilets in stations The accessibility information itself is given within the sections of this guide devoted to the Tube, DLR and Access via ramp Baby change facilities River Services. (please be aware that some ramps are steep) London Travel The key has been placed on this page so that it is Information Centre easy for you to refer to it when viewing the Escalators accessibility information for these stations and piers. Parking 1-5 steps Interchange with 6-15 steps Underground

More than 15 steps Interchange with DLR

Platform to Tube train station at this location step height: A = level to 100mm Interchange with B = 100mm to 200mm trains C = 200mm to 300mm Interchange with Note: a minus sign indicates Riverboat services a step down into the train. This information is not given for those Tube stations Taxi rank at which it is not possible to catch a train or change train without using stairs or escalators

Direction of escalators or steps (both directions unless indicated by arrow) Contents

Introduction ...... page 3 ...... page 7 Tube ...... page 15 Assisted public ...... page 85 Taxis and private hire...... page 91 ...... page 95 Interactive Journey ...... page 98 ...... page 101 Coaches ...... page 109 ...... page 113 Riverboats...... page 119 ...... page 131 Trains ...... page 141 Information for disabled drivers, including exemption from the Congestion Charge ...... page 144 Guides for people with learning difficulties...... page 146 Mayor’s Introduction Introduction I am delighted to introduce this new guide, which Using for the first time – brings together all the information you need to plan the first time ever, or after years of inability and make journeys by public transport within and exclusion – is joyous and liberating. London. We have taken care to make the guide easy If you have ever found it difficult – or even impossible – to use, and we are most grateful to SCOPE, whose to use public , then this guide is for assistance in preparing the guide has been invaluable. you. It shows you how much easier it is becoming to Getting around London by public transport has never get around London, and we hope that this encourages been easier or more accessible. All you to make use of the many forms of public transport are low-floor vehicles, meaning that they are available, including assisted public transport. If you are accessible to all customers, including wheelchair already a regular or occasional user of public transport, users. The Tube , meanwhile, has a growing we hope that this guide will help you to make even number of step-free stations, and that number will more of the options available. continue to rise. There are also some excellent To start with here are some facts: assisted public transport options for people to whom buses and Tubes present barriers. All 8,000 buses in London are now low-floor, wheelchair accessible vehicles, opening up the whole Things are continuing to improve all the time, thanks city to wheelchair users and other people who have to the £10bn investment programme under way. previously found it impossible to use buses. From By 2010, a quarter of all Tube stations will have 2008, buses will have audio/visual next stop step-free access from street level to platforms, information, as will bus stops, adding to the ease with and 230 stations will have been modernised or which all customers can use buses. Additionally, refurbished. We are also working hard to improve wheelchair users are entitled to free travel on buses bus stations, so that you benefit from better waiting and Tubes. facilities and more comfortable journeys. Various forms of assisted public transport have been I hope that this guide improves your experience of set up specifically for people to whom buses and Tubes using public transport in London, and I look forward present barriers. Over two million journeys a year are to making London even more accessible to all in the made using these services, which are subsidised and coming years. therefore relatively affordable. , A growing number of Tube stations have step-free access from street level to platforms, and from 2012 half of all journeys that people that want to make on the Tube will be wheelchair accessible.

2 3 Journey Planner on the TfL website (tfl.gov.uk) The guide explains how to use each mode of public enables you to plan journeys that are specifically transport, one by one. For the Tube and Docklands Light tailored to your own mobility requirements. Railway, we have provided alphabetical lists of all stations, complete with concise information on Disabled and older people with a Freedom Pass are accessibility, interchange with other modes, and station entitled to free travel on buses and Tubes. Children facilities. For riverboat services, we have provided a list and young people under the age of 18 in full-time of all operational piers on the in London education are also entitled to free travel on buses that are served by riverboats, complete with information and trams. on accessibility, interchange with other modes, and These are just some of the things the Mayor and pier facilities. have done to remove barriers The guide includes information on Freedom Pass, to our use of public transport. This booklet goes into a scheme that allows free travel around London for detail about all of them, and more. We know that people over 60 and eligible disabled people. Also everything’s not perfect, but it’s getting better and included are full explanations of Journey Planner and better. London is fast becoming one of the most the Interactive Journey Map. These two facilities on the accessible cities in the world, and we hope that this Transport for London website allow you to plan journeys guide helps you to make the most of the transport and check station information with your own access options available to you. requirements in mind. We have included the following for ease of reference: • Freedom Pass network • Key bus routes in • map Bryan Heiser, Kirsten Hearn, • River map Special Adviser TfL Board Member • , including Docklands Light Railway to the TfL Board • plan. All of these maps are correct as of January 2007. Please be aware that as transport services change, these maps will also need to change. You can always request the most up-to-date edition of all maps produced by TfL via our 24 hour travel information helpline: 020 7222 1234.

4 5 Buses

Buses are a highly accessible way to travel around London. All of London’s 8,000 buses are now low-floor,

wheelchair accessible vehicles. The ramps on all buses Buses must be in full working order at all times. Any bus with a defective ramp is taken out of service, so you are assured of full accessibility at all times.

Wheelchair users are entitled to free travel on buses, as are Freedom Pass holders (see page 101 for full information). Children and young people under the age of 18 in full-time education are also entitled to free travel on buses.

Journeys by bus and/or other modes of transport can be planned on-line using Journey Planner on the TfL website: tfl.gov.uk (see pages 95 to 97 for full information). Journey Planner enables you to plan journeys that do not involve the use of stairs, lifts or escalators.

If you do not have access to the internet, up-to-date information about bus routes, timetables and fares is available by calling the 24 hour travel information helpline 020 7222 1234.

6 tfl.gov.uk 7 London Buses HACKNEY

Bus spider maps Using buses

If you have access to the internet, you can view bus All buses are low-floor vehicles (excluding Heritage HARLESDEN ‘spider’ maps onCAMDEN the Transport for London website: buses on routes 9 and 15), which means that they are tfl.gov.uk. TheseTOWN diagrammatic maps illustrate the full lowered to street level when the bus stops and the range of bus routes that serve areas throughout London. doors open. This enables all customers, including people using wheelchairs, people with buggies, people with assistance dogs, and people with other mobility impairments, to get on and off buses easily*.

VRHL STREET EVERSHOLT Every bus also has a retractable ramp, which connects EUSTON A STATION DORIC ETNSTREET MELTON WAY the floor of the bus directly with the pavement, making C D B G E access possible for wheelchair users. If you’re unable to C

H board a bus because of a broken ramp, please wait for U R

ren Street C British Library Euston Square H Station F W the next one, and tell Customer Services as soon as

Gardens A

AZ Y EUSTON ROAD possible on 0845 300 7000.

ODNSTREET GORDON ISLINGTON P H L

Euston Lettered bus stop M University Square Kin

Underground station T for

College A

Station SQUARE V

National Rail I Hospital S T N London Travel O C

Gower Street Information Centre K K 8.6.06

Russell Square fo tenham Court CITY ad Station Station

Aldwych for Covent Ga WEST 91 Strand Charing Cross END Station for IMAX Cinema. London and Arts Com

Waterloo Station

Elephant & Castle North River Thames Station Imperial War Museum Walworth Ro * The wheelchair space on buses cannot take a wheelchair bigger than 70cm in width and 120cm in length.

8 tfl.gov.uk tfl.gov.uk 9 London Buses London Buses

Passengers using wheelchairs This button has a distinct sound and a light will appear on the driver’s dashboard to let him know yours is the On all buses, there is room for one person using a next stop. The bus will pull in close to the kerb. The wheelchair. Wheelchairs can be accommodated up to front doors will stay closed to give you time to get off. a size of 70cm wide by 120cm long. The centre doors will open so other passengers can get off. The centre doors will close and the driver will extend On most buses you’ll be boarding at the centre the ramp. The centre doors will reopen so you can leave doors, where the ramp is located, so you might find the bus. If, however, the ramp goes out of service after it easier to position yourself a little way along the you have boarded, it is the responsibility of the bus pavement, before the stop, to allow the driver to see operator to ensure that you can leave the bus safely. you sooner.

When boarding the bus, the front doors will stay Passengers with buggies closed so passengers getting on don’t obstruct you as you board. The centre doors will open so Low-floor buses are designed to allow buggies to remain passengers can get off. The centre doors will then be unfolded in the wheelchair space. Please make sure that closed and the wheelchair ramp extended. Once the buggies are safely positioned within the designated area. centre doors are opened, it’s safe for you to board For everyone’s comfort and safety, unfolded buggies the bus. It’s best to board forward as it makes it cannot travel in the gangway. easier to position yourself once on board.

Once on board, position yourself in the wheelchair space, with your back against the backrest and your brake on, to make sure your chair doesn’t move when the bus does.

To leave the bus, press the button with the wheelchair symbol on it, next to the wheelchair space, shortly before your stop.

10 tfl.gov.uk tfl.gov.uk 11 Route 8 London Buses Route 9* Key bus routes in central London 390 153 to Seven Sisters to Archway to 73 Route 10 to Heath 24 Finsbury Route 11 Camden Lock Park 38 Market Route 12 139 to 13 to The Zoo 23 to Clapton Route 13 Westbourne Park Station Camden Pond London Agar Grove Route 14 Lord’s Cricket Zoo Road Ground Caledonian Road Station Route 15* Road Wheelchair users have priority over everyone else for use Lisson Grove Route 23 of the wheelchair space, since this is the only place in Sainsbury’s 274 Islington Angel Route 24 453 Regent’s Park Mornington Crescent London Canal Museum Route 38 which they can travel safely. If someone in a wheelchair Ladbroke Grove Marylebone St. John Station to Bow 8 Route 73 wishes to board, and the wheelchair space is occupied Euston Street 15 Station 10 Sadler’s Wells Route 74 by buggies, buggy users will be asked to fold them and Theatre Route 139 74 Madame Tussaud’s Telecom put them in the luggage space or keep them by their side. Station Tower King’s Cross Barbican Route 153 Station and St. Pancras 11 Route 159 Gt. Portland Warren Street Gloucester Place Street 23 Route 188 Pollock’s and Euston Square If you use a buggy, you should be able to board any Road Toy Museum 153 159 Route 274 Bond Museum 188 Russell Barbican low-floor bus unless (in the driver’s opinion) it is so Marble Street Square Centre Route 390 Arch Circus Goodge Street Route 453 crowded that there is no room for you to travel safely. and Gower Street Liverpool Street 274 Museum Station Route RV1 You will only be refused admittance when it is absolutely 390 Queensway Wardour Street British of London Museum Bank * Heritage Routemaster necessary. No-one already travelling will be asked to get Lancaster Museum buses are used on parts Gate Gate of routes 9 and 15 Tottenham Court 14 Holborn Chancery off the bus. 12 Road Station Station Lane for City Hyde Marble New Park Arch Bond Buggies that are too wide to be wheeled into the bus Kensington Street Circus Kingsway via the front door must be folded. Buggy users are not Gardens Eros Temple of Mithras Shaftesbury allowed to board through the centre doors of Albert Memorial Avenue Tower dual-door buses. Gateway Leicester National Square Covent RV1 Royal Royal Gallery Nelson’s Garden St. Paul’s Cannon 15 Albert Hall Station Academy Column RV1 Royal Courts Cathedral Street to Blackwall of Justice Monument Passengers with assistance dogs 9 13 Fleet Mansion House 9 Tower Pier 10 Hyde Park Circus Street Corner Tower of to St. Paul’s London Tower There is no limit on the number of assistance dogs the St. James’s City Pier Harrods Wellington Cathedral HMS Belfast Bridge bus driver can allow on the bus, as long as there is Science Arch Green Palace Trafalgar Square Circus Museum Park for Charing Cross for City Thameslink Victoria & Admiralty Road 188 space. London Buses welcome all assistance dogs, Arch Cleopatra’s Needle Royal National Blackfriars Pier Globe Albert Museum Theatre Theatre to North including guide dogs, hearing dogs, fetch and carry dogs, South Modern London Bridge Upper Duke Street Hill Buckingham St. James’s Gallery Kensington Palace Ground mental health companion dogs, and dogs that can sense Natural Park Horse Royal History Guards Festival Hall Tate when their owner is about to have an epileptic fit. All we 74 Museum Waterloo Modern to 8 38 Royal Victoria Street Westminster ask is that your dog doesn’t block the gangway. 73 Mews Cathedral New Yard London 139 Key Westminster Pier Eye Underground interchange 14 Westminster Victoria Station Westminster Elephant & Castle National Rail interchange to Putney Heath Victoria Cathedral Abbey Coach Station Houses of Imperial Docklands Light Railway Belgrave Road Parliament War Museum interchange Walworth Road Chelsea River Thames Cuming Museum interchange Road and Library to 12 tfl.gov.uk 11 to Broadway 24 Grosvenor Road 159 to 12 to 453 Deptford interchange Tube

A major investment programme is underway, delivering substantially improved access to Tube stations and trains. Eleven new stations on the Extension have opened, all with step-free access and almost level access between the platform and trains on the Jubilee Line. Lifts across the Tube network are being improved. Station reconstruction schemes are also helping to transform access to Tube services.

There are 274 Tube stations, on 12 lines. By 2020, over 100 stations will have step-free access. Within the central area, many of the busiest stations will have been substantially enlarged or rebuilt to our latest standards. There will be level access to and from Tube trains, Tube throughout the length of each platform wherever possible.

We ask you to bear with us while these improvements are being made. At present, many Tube stations remain accessible only to customers who are able to use stairs or escalators. To help you plan your journeys by Tube, we have included a Tube map on page 83. We have also included a comprehensive guide to Tube stations (pages 22 to 82), which includes descriptions of access to ticket halls and platforms, and interchange between .

14 tfl.gov.uk 15 Underground Underground

Journeys by Tube and/or other modes of transport If you do not have access to the internet, you can can be planned on-line using Journey Planner on the get up-to-date information about Tube services, TfL website: tfl.gov.uk. Journey Planner allows you timetables, fares and accessibility by calling the to plan journeys that do not involve the use of stairs, 24 hour travel information helpline 020 7222 1234 lifts or escalators (see pages 95 to 97 for full or the LU Customer Service Centre 0845 330 9880. information). Using the Tube The Interactive Journey Map, also on the TfL website, provides detailed information about access Many deep-level Tube stations have escalators to to Tube stations and platforms, interchange with platforms. Nearly all of these stations with escalators or other modes of transport, and facilities at stations. lifts also have stairs between street level and the ticket hall and/or between the /lift and the platforms. The Tube Access Guide is a fold-out diagram, which Most lifts at Tube stations are automatic and generally provides an overview of access to Tube stations and give an audible tone when the doors are open. At some between Tube lines. A Large Print version of the stations it may be necessary to call the lift by pressing a Tube Map is also published. Both of these button located near the entrance to the lift. Many lifts publications can be requested by calling have doors located on both sides, and you may have to 020 7222 1234. They can also be downloaded from leave the lift from the opposite side to the one by which the Transport for London website as PDF files: you entered. tfl.gov.uk.

16 tfl.gov.uk tfl.gov.uk 17 Underground Underground

When boarding Tube trains, you should be aware that If you are a wheelchair user and are planning to make a there is generally a step of up to eight inches, either up journey by Tube involving any station without step-free or down, between the platform and the train. If you are access, you are strongly advised to travel with sufficient likely to have difficulty in getting on or off the train, helpers to get you to and from platforms, and on and you are advised to travel in the first carriage, so that off Tube trains. the driver can see you more clearly, and allow enough time for you to get on or off. You should also be aware that as a wheelchair user, you can only travel on escalators if you are able to stand on In the event of breakdown or emergency, trains the escalator. You cannot travel on an escalator whilst sometimes have to be evacuated, occasionally in seated in your wheelchair. sections away from stations. If you are a wheelchair user, you may be asked to remain on In each carriage of every Tube train there are usually the train until it is moved, if the situation is not certain seats near the doors, identified by special life-threatening. In situations that are life-threatening, notices, which people are requested to give up if they or if the delay is likely to be prolonged, all passengers are needed by an older or disabled passenger. who cannot walk will be assisted from the train.

If it is necessary to evacuate a station, appropriate assistance will be given to all customers, including those in wheelchairs.

18 tfl.gov.uk tfl.gov.uk 19 Underground Underground

Toilets at Tube stations Guide to Tube stations

Toilet facilities are available at some stations, as In this section, we provide the following information for indicated in the following guide to Tube stations. each Tube station: Generally speaking, the toilet facilities are located in the station’s Ticket Hall, but you will need to check • type of access to the Ticket Hall and to the exact location/s with station staff. all platforms

Almost all toilets are kept locked, so if you need to • interchanges between platforms and lines use the toilet please ask a member of staff. • interchange with other transport modes • station facilities. The key on the inside of the front cover explains the symbols that appear in the information for each station.

Local bus services and taxis are available outside most Tube stations, so we have not included this information in the station guide.

20 tfl.gov.uk tfl.gov.uk 21 Underground Acton Town – Angel Acton Town Alperton

District C Piccadilly Piccadilly -A How to use the symbols in this guide Access to Ticket Hall Embankment Please note, the full key to symbols is on the fold-out inside cover Access to Ticket Hall Access to platforms Bakerloo This station is on the Bakerloo, Circle, District from Lane and Northern lines Circle from Bollo Lane Please note, there is no information for platform District to train step height at this station. This information is only provided for stations where it Access to platforms is possible to catch a train or change trains Metropolitan B Northern without using stairs or escalators

There is interchange with Riverboat services at this station. Also, there is a taxi rank at this station. Aldgate Access to Ticket Hall Access to Ticket Hall from To access the Ticket Hall from Victoria Embankment, Circle B you need to use between 1 and 5 steps. Access to southbound platform Metropolitan from Villiers Street You can access the Ticket Hall from Villiers Street B (except certain trains) without using steps or escalators. Access to To access the Bakerloo line, you need to use an Access to Ticket Hall Access to escalator, then use more than 15 steps. northbound platform Access to Circle and Access to all platforms District lines To access the Circle and District lines, you need to use more than 15 steps. Angel To access the , you need to use an Access to Northern line escalator, then use between 6 and 15 steps. Aldgate East Northern Interchange between platforms District A Bakerloo to Hammersmith & City A Access to Ticket Hall northbound Northern To change from the Bakerloo line to the northbound Northern line, you need to use more than 15 steps. Access to Ticket Hall Access to platforms Bakerloo to Circle and all platforms and District and To change from the Bakerloo line to the Circle and District lines and the southbound Northern line, you southbound Northern need to use an escalator, then use more than 15 steps.

Circle and District to To change from the Circle and District lines to the Northern Northern line, you need to use an escalator, then use more than 15 steps.

You can follow all of the above information in reverse if you are travelling in the opposite direction. For example, if you need to change from the southbound Northern line, Circle or District lines to the Bakerloo line, you need to use more than 15 steps then use an escalator.

22 23 Archway – Barbican Baker Street

Archway Balham Baker Street

Northern A Northern Bakerloo B Circle Access to Ticket Hall from Junction Road Hammersmith & City Access to Ticket Hall Jubilee B from Hill Access to platforms Metropolitan Stairs are also available Stairs are also available Access to platforms Interchange with Access to Bakerloo line Interchange between platforms National Rail Ticket Hall Northbound Bakerloo to Access to northbound Jubilee Piccadilly Bank Ticket Hall Southbound Bakerloo to see page 26 Access to Bakerloo line southbound Jubilee Access to Ticket Hall Metropolitan line platforms 1 Barbican Access to platforms Access to Jubilee line and 2 to eastbound Circle and Hammersmith & City Circle Access from Metropolitan line Arsenal Hammersmith & City Ticket Hall to Circle, Interchange between Metropolitan Hammersmith & City and all other platforms Piccadilly Metropolitan lines (National Rail trains stop to Access to Ticket Hall set-down only) Access from Metropolitan line Ticket Hall to Bakerloo and Access to platforms Access to Ticket Hall Jubilee lines Access to platforms Baker Street see opposite page

24 25 Bank Barking –

Bank Barking Barons Court Central District B C District C Circle EB WB Piccadilly B District Hammersmith & City C Northern Access to Ticket Hall Waterloo & City Access to Ticket Hall Access to all platforms Access to This information below covers access (eastbound) to the Central, Northern and Waterloo Bayswater & City lines, plus interchange between Lift available on request all the lines that serve Bank and Interchange between platforms Circle Monument stations. For information on Access to District access to the Circle and District lines, Central to Circle and District, National Rail () please see the entry for Monument Northern and Lift available on request Access to Ticket Hall Access to Northern line Waterloo & City Access to Ticket Hall from Northern to Circle and Access to all platforms all other platforms King William Street District, Central and Access to Waterloo & City Interchange with Becontree Central line Ticket Hall Waterloo & City to Northern National Rail District Stairs are also available and Central Access to platforms from Waterloo & City to Circle Barkingside Central line Ticket Hall and District Central -A Access to Ticket Hall Stairs are also available Access to Central line Access to platform Interchange with DLR Access to Northern line Access to Ticket Hall Central, Circle, District and Belsize Park Access to Waterloo & City line Access to (this interchange also involves Northern lines Eastbound platform Northern using a sloped travalator) Waterloo & City Access to Access to Ticket Hall Westbound platform Access to platforms Lift then or all stairs

26 27 – Blackhorse Road Bond Street – Bow Road

Bermondsey Blackhorse Road Bond Street Borough

Jubilee A Victoria Central Northern B Jubilee Access to Ticket Hall Access to Ticket Hall and Access to Ticket Hall from northbound platform Access to Ticket Hall Access to platforms Gilbert Street, Oxford Street from Blackhorse Road Access to through West One Stairs and escalator southbound platform from Forest Road Shopping Centre y are also available A stairs-only alternative from Park Access to Ticket Hall is also available from other entrances Access to platform Stairs are also available Access to Central line Central B platforms Interchange with Piccadilly Access to Ticket Hall National Rail Access to Jubilee line and platforms platforms Interchange Blackfriars Access to Ticket Hall between lines Access to platforms Circle B y Only open 0800-1900 District B (Mon, Tues, Wed, Fri and Sat) 0800-2000 (Thursday)

Access to Ticket Hall Piccadilly and platforms Access to Ticket Hall Interchange with Access to platforms National Rail Stairs are also available

Bow Road

District Hammersmith & City

Access to Ticket Hall and platforms

28 29 – Caledonian Road –

Brent Cross Caledonian Road

Northern Central Piccadilly B A Jubilee A Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall and all platforms Access to platforms Access to Ticket Hall Access to platforms Camden Town and all platforms from Bus Station Brixton Northern B Burnt Oak Stairs are also available Victoria B Access to Ticket Hall from Northern from Quays Road Camden High Street Interchange between platforms Access to Ticket Hall from Kentish Town Road Access to Ticket Hall East London Access to platforms A stairs-only alternative Access to to Jubilee Escalators are is also available northbound platforms also available Stairs are also available Access to platforms Canary Wharf Interchange with Access to National Rail southbound platforms Jubilee A (separate station via street) Interchange between platforms Access to Ticket Hall -by-Bow and all platforms Northbound Edgware branch to District northbound High Barnet branch Interchange with DLR Hammersmith & City (Heron Quays) 150m at street level Other platform changes Access to Ticket Hall Access to platforms

30 31 – Chancery Lane – Chorleywood

Canning Town Canons Park Chancery Lane

Jubilee A Jubilee -B Central Central Docklands Light Railway A Access to Ticket Hall Access to Ticket Hall and platforms Access to Ticket Hall Access to platforms Access to Ticket Hall Access to platforms Charing Cross Access to Jubilee line Park Escalators are also available Chalfont & Latimer Bakerloo District Interchange with DLR Metropolitan C Northern Escalators are also available Access to Ticket Hall Interchange with Access to Ticket Hall from Access to Access to platforms National Rail Bedford Avenue Main and Trafalgar Square Ticket Halls Chorleywood from Station Approach Access to all platforms Metropolitan C B Circle Access to southbound and branch Interchange NB SB District between platforms platforms Access to Ticket Hall Access to northbound Interchange with from Station Approach National Rail Access to Ticket Hall platform from Car Park from Cannon Street Chesham Access to southbound from Dowgate Hill Chalk Farm platform Metropolitan B Access to platforms Northern Access to northbound Interchange with platform Access to Ticket Hall National Rail Access to Ticket Hall Access to platforms and platform

32 33 Common – Croxley East –

Clapham Common Dagenham East Debden

Northern Northern District B Central A

Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall Access to platforms Access to platforms Access to platforms Access to eastbound platform Clapham North Dagenham Heathway Access to westbound platform Northern B Northern District C

Access to Ticket Hall Access to Ticket Hall Dollis Hill Access to Ticket Hall Access to platforms Access to platforms Jubilee A very long staircase Access to platforms is also available Clapham South Access to Ticket Hall Northern from Burnley Road

Access to Ticket Hall Piccadilly from Chapter Road Access to platforms Access to platforms Access to Ticket Hall A very long staircase is also available Access to platforms

Cockfosters Croxley

Piccadilly Metropolitan

Access to Ticket Hall Access to Ticket Hall from Road Access to platforms from Car Park Access to platforms

34 35 Broadway – East Acton Eastcote –

Ealing Broadway Earl’s Court Eastcote Edgware

Central District B Metropolitan Northern District B C Piccadilly B Piccadilly plat plat 7/8 9 Access to Ticket Hall Access to Ticket Hall from Access to Ticket Hall from Station Road Earl’s Court Road Access to Ticket Hall from Bus Station Access to all platforms from Warwick Road Access to platforms Access to platforms Interchange between Access to District line platforms East Central and District line from Earl’s Court Road (platforms 7 and 8) Ticket Hall Northern Edgware Road (Bakerloo) Stairs are also available Interchange between Bakerloo Central and District line from Warwick Road (platform 9) Ticket Hall Access to Ticket Hall Access to Ticket Hall Stairs are also available Interchange with National Rail Access to platforms Access to platforms from Central and District lines Access to (platforms 7 and 8) to platforms from Earl’s Court Road Edgware Road (Circle) eastbound trains or Warwick Road Ticket Halls District C Circle B from Central and District lines District (platforms 7 and 8) to Interchange Hammersmith & City C Hammersmith & City B westbound trains between platforms Access to Ticket Hall District to Piccadilly Access to Ticket Hall from District line Stairs are also available Access to platforms (platform 9) Lifts are also available Access to platforms East Acton Ealing Common East Putney District Central C District Piccadilly -A Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall Access to platforms Access to platforms Access to platforms

36 37 Elephant & Castle – Embankment Euston

Elephant & Castle Euston

Bakerloo District C Northern B Northern Victoria B Interchange between Access to Ticket Hall Underground platforms Access to Elephant & Castle Access to platforms Access to Ticket Hall Northern (Bank branch) (south side) Ticket Hall from main concourse northbound to Access to London Road Victoria northbound Embankment from Car Park (level 1) Ticket Hall Northern (Bank branch) Access to Northern line Bakerloo southbound to From Elephant & Castle (Charing Cross branch) (south side) Ticket Hall Circle B Victoria southbound Access to Northern line District B Northern (Bank branch) Access to (Bank branch) Bakerloo line platforms Northern northbound to Access to Victoria southbound Access to Northern line Interchange with National Rail Northern (Bank branch) southbound platform Access to Ticket Hall southbound to from Victoria Embankment Northern (Bank branch) Access to Northern line Victoria northbound northbound platform from Villiers Street Northern Northern (Charing Cross branch) (Charing Cross branch) From London Road Ticket Hall Access to Bakerloo line to Northern (Bank branch) Victoria and Victoria Access to Access to Circle and Bakerloo line platforms District lines Access to Access to Northern line Northern line platforms Interchange between platforms Interchange between Bakerloo and Northern line Bakerloo to platforms northbound Northern Interchange with National Rail Bakerloo to Circle from all platforms and District and (separate station accessed via southbound Northern Shopping Centre) Circle and District to Northern

38 39 Epping – Farringdon Finchley Central – Gants Hill

Epping Fairlop Finchley Central Central A Central Northern B Piccadilly B Victoria B

Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall and platform 2 from Ballards Lane Access to Ticket Hall (every other train) Access to platforms from Station Road Access to platforms Access from Ticket Hall Farringdon Access to platforms to platform 1 Interchange with (every other train) Circle National Rail Finchley Road From platform 1, level exit only Hammersmith & City Jubilee B -A on request via Help Point and Metropolitan Fulham Broadway EB WB gate to Hillcrest Way Metropolitan C District C A EB WB Access to Ticket Hall Euston Access to Ticket Hall Access to Ticket Hall Access to platforms Access to all platforms see previous page Access to platforms Interchange with Interchange Lifts are also available National Rail between platforms Euston Square Jubilee northbound to Gants Hill Circle Metropolitan northbound Hammersmith & City Central Jubilee southbound to Metropolitan Metropolitan southbound Access to Ticket Hall Southbound platforms to Access to Ticket Hall Access to platforms northbound platforms except from Cranbrook Road Access to platforms

40 41 Gloucester Road – Great Portland Street Greenford – Hainault

Gloucester Road Goldhawk Road Greenford Gunnersbury

Circle B Hammersmith & City Central District District B Access to Ticket Hall Piccadilly Access to Ticket Hall Access to Ticket Hall Access to platforms Access to Ticket Hall Access to Access to platforms platforms Access to Circle and Goodge Street Interchange with District line platforms National Rail Northern Interchange with Access to Piccadilly line National Rail platforms Access to Ticket Hall Hainault Interchange between platforms Access to platforms Green Park Central -C Circle to District Jubilee B Grange Hill eastbound Piccadilly B Access to Ticket Hall Victoria Circle to District Central Access to platforms westbound Access to Ticket Hall Circle and District to Access to Ticket Hall Access to platforms Piccadilly Access to platforms Stairs are also available Interchange between platforms Golders Green Great Portland Street Jubilee to Piccadilly Northern Circle Jubilee to Victoria Hammersmith & City Piccadilly to Victoria Access to Ticket Hall Metropolitan

Access to platforms Access to Ticket Hall Access to platforms

42 43 Hammersmith – Hanger Lane Harlesden – Heathrow

Hammersmith Hammersmith Harlesden Hatton Cross (District and Piccadilly) (Hammersmith & City) Bakerloo Piccadilly District B C Hammersmith & City C EB WB Access to Ticket Hall Access to Ticket Hall Piccadilly -B Access to Ticket Hall Access to platforms Access to platforms and platforms Access to Ticket Hall from Interchange to District and Harrow & Heathrow Terminals 1, 2, 3 Bus Station, Hammersmith Piccadilly line station Broadway, (south side) and via street Bakerloo -C Piccadilly B Queen Caroline Street (east side) Hampstead from Access to Ticket Hall Access to Ticket Hall Northern from Terminal 1 Road Access to platforms Access to District and Piccadilly from Interchange with * line platforms Access to Ticket Hall (from Terminals 2 and 3 National Rail Stairs are also available Hampstead High Street) * Note: very high step onto from Bus Station District eastbound to Access to platforms National Rail trains Access to

Piccadilly eastbound platforms (on request) Hanger Lane Harrow-on-the-Hill District westbound to Interchange with Metropolitan Piccadilly westbound Central B National Rail Interchange to Hammersmith & City line Access to Ticket Hall Heathrow Terminal 4 station via street Access to Ticket Hall Piccadilly Stairs are also available Interchange between B Access to platforms northbound and southbound platforms Access to Interchange with Ticket Hall National Rail Access to platforms Interchange with National Rail

44 45 Central – High Street Kensington Hillingdon – East

Hendon Central Highgate Hillingdon

Northern Northern Metropolitan C Piccadilly Piccadilly -A Access to Ticket Hall Access to Ticket Hall Access to platforms Access to Ticket Hall Access to platforms Access to Ticket Hall Access to platforms from Long Lane High Barnet Stairs are also available from The Chase Northern High Street Kensington from Car Park District

Circle Access to platforms Access to Ticket Hall District Lifts are also available Access to Ticket Hall Access to platforms Access to platforms Access to Ticket Hall Holborn Access to platforms Highbury & Islington Central Hounslow Central Interchange Piccadilly Victoria B Piccadilly between platforms Access to Ticket Hall Circle eastbound to Access to Ticket Hall Access to Ticket Hall Access to platforms District eastbound Access to platforms Access to platforms Circle westbound to Interchange between platforms Interchange with National Rail District westbound Central to Piccadilly Hounslow East Victoria line northbound Circle and District eastbound Piccadilly A to to Circle and District northbound westbound (disabled toilet only) Central Victoria line southbound to First Capital Connect Access to Ticket Hall from Access to Ticket Hall southbound Holland Park Avenue Access to platforms Victoria line and First Capital from Lansdown Road Stairs are also available Connect to Silverlink Access to platforms

46 47 Hounslow West – Kensington (Olympia) Kenish Town – Kilburn

Hounslow West Kennington Kentish Town Gardens Piccadilly B Northern B Northern District C B EB WB Access to Ticket Hall Access to Ticket Hall Access to platforms Access to Ticket Hall Access to Ticket Hall Access to platforms Access to platforms: This station has level entrance (a stairlift is available for throughout if you use: wheelchair users only, on request) Northbound Bakerloo Stairs are also available Station Avenue to and from eastbound platform Hyde Park Corner Southbound (via Ticket Office) Piccadilly Access to Ticket Hall Interchange with National Rail North Road to and from Access to platforms westbound platform (ticket holders only) Access to Ticket Hall Kenton from Knightsbridge (north Kensington (Olympia) Stairs are only necessary if you and south sides) Bakerloo need to buy a ticket and travel District B to Richmond using the footbridge from Grosvenor Place and Hyde Park Corner Access to Ticket Hall Kilburn Access to platforms Access to Ticket Hall Access to platforms Stairs are also available Jubilee -A -B Access to platforms NB SB Level access is possible by entering via Ickenham a gate (always open) from the street to Access to Ticket Hall the District line platform Metropolitan Access to platforms Piccadilly Interchange with National Rail Lift is also available Northbound Access to Ticket Hall Southbound from Glebe Avenue from Car Park Access to platforms

48 49 Kilburn Park – Latimer Road King’s Cross St. Pancras

Kilburn Park Ladbroke Grove King’s Cross St. Pancras

Bakerloo Hammersmith & City Circle B Hammersmith & City B Access to Ticket Hall Access to Ticket Hall Metropolitan B Access to platforms Access to platforms Northern Stairs are also available Piccadilly Lambeth North Victoria Kingsbury Bakerloo Jubilee Access to Ticket Hall Access to Western Ticket Hall Interchange between platforms for access to Circle, Access to platforms Circle, Hammersmith & City Hammersmith & City and Access to Ticket Hall and Metropolitan to Metropolitan lines all other lines Access to platforms Lancaster Gate Lift is also available A stairs-only Central Access to Tube Ticket Hall for route is also available King’s Cross St. Pancras access to Northern, Piccadilly Access to Ticket Hall Northern to Piccadilly see opposite page and Victoria lines Northern to Victoria Access to platforms Access to platforms from Knightsbridge Ticket Hall Piccadilly to Victoria Latimer Road Piccadilly Circle, Hammersmith & City Interchange with National Rail and Metropolitan lines at Brompton Road (west) Hammersmith & City from Victoria, Piccadilly entrance Northern and and Northern lines Access to Ticket Hall Piccadilly lines Access to both Ticket Halls from Circle, Hammersmith & City Access to platforms Victoria line and Metropolitan lines Access to platforms from Stairs are also available Stairs are also available Brompton Road (west) Ticket Hall Stairs are also available Access to platforms from other Ticket Hall

50 51 Leicester Square – Liverpool Street

Leicester Square London Bridge Liverpool Street Northern Jubilee A Central Access to Ticket Hall Piccadilly Northern B Circle B from Bishopsgate (east side) Access to Ticket Hall Hammersmith & City B from Bishopsgate Metropolitan B (west side) Access to platforms Access to Ticket Hall from Duke Street Hill from Blomfield Street/ Interchange Eldon Street between platforms: from Borough High Street from Bus Station Northern to Piccadilly from Bus Station Interchange between platforms from Liverpool Street and Railway Approach Lift also available Central to Circle/ Main access Hammersmith & City/ from Old Broad Street Central to platforms Metropolitan eastbound Access to platforms from Lift is also available Access to Ticket Hall Central to Circle/ main Booking Hall (N.R. Station) Interchange between platforms Access to platforms Hammersmith & City/ Central Jubilee to Northern Metropolitan westbound Circle/Hammersmith & City/ Leytonstone Interchange with National Rail Interchange with National Rail Metropolitan eastbound Central A from Jubilee from Central and Northern lines from Circle/ Circle/Hammersmith & City/ Lift is also available Hammersmith & City/ Metropolitan westbound Access to Ticket Hall Metropolitan Access to Circle, Access to platforms Loughton eastbound Hammersmith & City and Metropolitan line platforms Central -B from Circle/ Liverpool Street Hammersmith & City/ Access to Metropolitan westbound Central line platform see opposite page Access to Ticket Hall Access to platforms

52 53 Maida Vale – East End – Monument

Maida Vale Marylebone Mill Hill East

Bakerloo Bakerloo Northern Access to Ticket Hall

Access to platforms Access to Ticket Hall Access to Ticket Hall Stairs are also available Access to platforms Access to platform Manor House Interchange with Piccadilly National Rail Monument Mile End Access to Ticket Hall Central Central B Access to platforms Circle B District B District B Interchange between platforms Hammersmith & City B Mansion House Northern Circle and District to Central, Circle B Waterloo & City Northern and Waterloo & City District B Access to Ticket Hall Access to Ticket Hall and platforms This information below covers access Circle and District to to the Circle and District lines, plus Central, Northern and and all platforms Interchange between platforms interchange between all the lines that Waterloo & City serve Bank and Monument stations. Central line eastbound to District For information on access to the Central, Circle and District to and Hammersmith & City Northern and Waterloo & City lines, Waterloo & City Central lines eastbound please see the entry for Bank and Central Access to Ticket Hall from Central line westbound to District Access to District and Circle line Waterloo & City to Park Lane/Hyde Park and and Hammersmith & City Ticket Hall from King William Northern and Central Park Lane (east side) lines westbound Street (South), Great Tower Street Access to Ticket Hall from and Cannon Street Interchange with DLR Marble Arch island, Oxford from Fish Street Hill Central, Circle, District and Street, Park Lane island and Northern lines Speaker’s Corner Access to all platforms Waterloo & City Access to platforms A stairs-only route is also available

54 55 Moorgate Moor Park – Gate

Moorgate Moor Park Newbury Park

Circle B Interchange with Metropolitan Central Hammersmith & City B National Rail from Metropolitan B Westbound Circle/ Access to Ticket Hall Northern Hammersmith & City/ Access to Ticket Hall from South Approach Metropolitan lines to Access to platforms National Rail services to Access to Ticket Hall Access to Ticket Hall and Bedford from Sandy Lodge Lane New Cross Eastbound Circle/ Access to platforms Access to Circle, Hammersmith East London C & City and Metropolitan Hammersmith & City/ Metropolitan lines line platforms and Northern line to Access to Access to Ticket Hall National Rail services to Northern B Northern line platforms Luton and Bedford Access to platform Interchange between platforms Westbound Circle/ Interchange with National Rail Hammersmith & City/ Access to Ticket Hall to South Eastern from westbound Circle, Metropolitan lines to Access to platforms northbound Hammersmith & City and National Rail services to Metropolitan lines to North and to South Eastern Northern line Welwyn Garden City Mornington Crescent southbound from eastbound Circle, Eastbound Circle/ Northern Hammersmith & City and Hammersmith & City/ New Cross Gate Metropolitan lines to Access to Ticket Hall Metropolitan lines to East London Northern line National Rail services to Access to platforms Hertford North and Welwyn Garden City Access to Ticket Hall Northern line to National Rail Access to platforms services to Hertford North and Jubilee -C Welwyn Garden City Interchange with National Rail to Southern northbound Northern line to Access to Ticket Hall National Rail services to to Southern southbound Luton and Bedford Access to platforms

56 57 North Acton – North Wembley – Oakwood

North Acton North Greenwich North Wembley Notting Hill Gate

Central C Jubilee A Bakerloo Central Circle B Access to Ticket Hall District B Access to Ticket Hall Access to Ticket Hall Access to platforms Entrance only – stairs Access to all platforms Access to Ticket Hall then escalator also available North Ealing Exit only – Access to Northwick Park Piccadilly escalator also available Central line platforms Stairs are also available A stairs-only route is also Metropolitan B available for both the exit and Access to Circle and Access to Ticket Hall entrance District line platforms Access to platforms Access to platforms Access to Ticket Hall Interchange between platforms Escalators are also available Access to platforms Central to Circle Northfields and District lines North Harrow Northwood Piccadilly -B Metropolitan Metropolitan Oakwood Piccadilly Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall Access to platforms Access to Ticket Hall Access to platforms Access to platforms Access to platforms Northolt Northwood Hills Central Metropolitan

Access to Ticket Hall Access to Ticket Hall Access to platforms Access to platforms

58 59 – Paddington

Old Street Oval Paddington

Northern Northern Bakerloo Access to Ticket Hall Circle C District C Access to Ticket Hall Access to platforms Hammersmith & City from Northbound Interchange between platforms Old Street entrances Stairs are also available Bakerloo to Circle/ from entrances Southbound Access to Ticket Hall District eastbound Access to platforms from Stairs are also available Stairs are also available Oxford Circus from Praed Street/ Bakerloo to Circle/ Interchange with Bakerloo B London Street District westbound A stairs-only National Rail Central Access to Ticket Hall route is also available Victoria B via National Rail Station Olympia concourse Bakerloo to Access to Booking Hall Hammersmith & City see Kensington (Olympia) Access to platforms from Access to platforms Praed Street Ticket Hall to Circle Circle/District to Osterley Central line and District lines only Hammersmith & City Piccadilly Bakerloo and Victoria lines Access to platforms Interchange with Interchange between platforms from Ticket Hall: National Rail from: Access to Ticket Hall Bakerloo to Central line Circle and District eastbound Bakerloo from Bath Road Stairs are also available Central to Victoria line Circle and District westbound from Car Park Circle/District eastbound Northbound Bakerloo to Bakerloo Access to platforms northbound Victoria line Stairs are also available Circle/District westbound Southbound Bakerloo to Hammersmith & City Hammersmith & City Southbound Victoria line Northbound Bakerloo to Southbound Victoria line Southbound Bakerloo to Northbound Victoria line

60 61 Park Royal – Pimlico – Queensway

Park Royal Piccadilly Circus Pinner

Piccadilly Bakerloo Metropolitan B District B Piccadilly Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall Access to platforms Access to platforms Access to Ticket Hall from Station Approach and all platforms from Cecil Park Queensbury Interchange between platforms Access to platforms: District B Jubilee Bakerloo to Piccadilly Northbound Access to Ticket Hall from: Southbound from Parsons Green Lane Pimlico Station Approach Access to Ticket Hall Beaconsfield Villas Victoria Southbound from Cecil Park Access to platforms Access to platforms Access to Ticket Hall from: Queen’s Park Plaistow Bessborough Street Perivale Bakerloo A District C Central Rampayne Street Hammersmith & City C Access to platforms Stairs are also available Access to Ticket Hall Access to Ticket Hall from Access to Ticket Hall Access to platforms Horsenden Lane South Access to platforms Interchange with National Rail from Car Park Silverlink trains use the Access to platforms Preston Road same platforms Metropolitan Queensway

Access to Ticket Hall Central

Access to platforms Access to Ticket Hall Access to platforms

62 63 Ravenscourt Park – Richmond – Gardens

Ravenscourt Park Regent’s Park Rickmansworth Royal Oak

District Please note, this station is Metropolitan C Hammersmith & City due to be closed for essential SB Access to Ticket Hall upgrade works from July 2006 Access to Ticket Hall to June 2007 Access to Ticket Hall Access to platforms Access to platforms Bakerloo Access to northbound platform Rayners Lane Access to Ticket Hall Ruislip Access to southbound Access to Metropolitan C platform Metropolitan C northbound platform Piccadilly -B Piccadilly -A Very long staircase also available Roding Valley

Access to Ticket Hall Access to Central Access to Ticket Hall southbound platform Access to platforms Access to Ticket Hall Access to platforms Interchange between platforms from Station Way Richmond Eastbound Eastbound Metropolitan and Access to Ticket Hall Westbound Piccadilly lines use the same District B from Station Approach/ platform Cherry Tree Way Ruislip Gardens Westbound Metropolitan and Access to Ticket Hall Access to platforms Central Piccadilly lines use the same Access to platforms Eastbound platform Lifts are also available Westbound Eastbound platform to Interchange with National Rail Access to Ticket Hall westbound platform District and Silverlink to Access to platforms Redbridge eastbound East London District and Silverlink to Central Access to Ticket Hall westbound South West Trains Access to platforms Stairs are also available Access to Ticket Hall Access to platforms

64 65 Ruislip Manor – Seven Sisters Shadwell – South Ealing

Ruislip Manor St. John’s Wood Shadwell Sloane Square

Metropolitan Jubilee East London Circle Piccadilly District

Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall Access to platforms Access to platforms Stairs are also available Access to platforms A stairs-only Access to platforms route is also available Escalator up only St. Paul’s from platforms Russell Square Interchange with DLR Central (separate station via street) Piccadilly Snaresbrook Access to Ticket Hall Access to Ticket Hall Shepherd’s Bush (Central) Central Access to platforms Access to platforms Central Stairs are also available Access to Ticket Hall: St. James’s Park Seven Sisters Access to Ticket Hall from Station Approach/ Circle Car Park Victoria B Access to platforms District A stairs-only from High Street route is also available Access to Ticket Hall Access to platforms: Access to Ticket Hall from Palmer Street and from Seven Sisters Road Shepherd’s Bush Eastbound Petty France Access to Ticket Hall (Hammersmith & City) Westbound from Broadway and from all other entrances Hammersmith & City Tothill Street Access to platforms South Ealing Access to platforms Interchange with Access to Ticket Hall Piccadilly National Rail Access to platforms Access to Ticket Hall Access to platforms

66 67 – South Kenton –

Southfields South Kensington South Ruislip

District Circle B Central Central A District B Access to Ticket Hall Piccadilly Access to platforms Access to Booking Hall Access to Ticket Hall Access to Ticket Hall Access to platforms Access to platforms from George Lane East: Southgate Access to platforms Interchange with Circle and District line National Rail Eastbound Piccadilly Piccadilly line Westbound Access to Ticket Hall Interchange Access to platforms from between platforms: Jubilee A George Lane West: Access to platforms Circle and District to Stairs are also available Piccadilly Access to Ticket Hall Eastbound Stairs are also available Westbound South Harrow South Kenton Access to platforms Piccadilly Escalators and stairs Stamford Brook Bakerloo are also available District

Access to Ticket Hall Access to Ticket Hall Access to Booking Hall Access to platforms Access to platforms Northern Access to platforms National Rail trains use the same platforms Access to Booking Hall Access to platforms A very long staircase is also available

68 69 – Stonebridge Park Stratford

Stanmore Stratford Jubilee -A Northern B Central B Interchange with Victoria B Jubilee A National Rail from: Docklands Light Railway A Access to Ticket Hall Eastbound Central to Access to Ticket Hall Eastbound One Suburban from Bus Station/ Access to platforms London Road A stairs-only Westbound Central to Access to Ticket Hall Westbound One Suburban from Car Park route is also available Access to platforms Central to One Access to platforms Interchange between platforms Central line (other lines) Northbound Northern to Jubilee line Central to Silverlink Green northbound Victoria Stairs are also Southbound Northern to Jubilee to One District available to all platforms southbound Victoria Jubilee to northbound Hammersmith & City Interchange between platforms Northbound Northern and Silverlink Victoria to southbound Central to Jubilee Jubilee to southbound Northern and Victoria Access to Ticket Hall Interchange with DLR Silverlink Access to platforms from Central line Stairs are also available Stonebridge Park between all Tube and Bakerloo from Jubilee line National Rail lines

Access to Ticket Hall Access to platforms National Rail trains use the same platforms

70 71 Sudbury Hill – Theydon Bois Bec – & Whetstone

Sudbury Hill Tooting Bec

Piccadilly Jubilee Northern Victoria B

Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall from Belsize Road Access to platforms Access to Ticket Hall Access to platforms from all other entrances Stairs are also available from Station Road/ Access to platforms Bus Station Sudbury Town Stairs are also available Tooting Broadway from Ferry Lane Piccadilly -B -A Northern Access to Temple EB WB Victoria line platforms Circle Stairs are also available Access to Ticket Hall Access to Ticket Hall District Access to National Rail from Station Approach Access to platforms northbound platforms from Orchard Gate Access to Ticket Hall from southbound platforms Victoria Embankment Access to platforms Interchange with National Rail: Temple Place Central Eastbound Northbound Access to platforms Northern Westbound Southbound Stairs are also available Access to Ticket Hall Theydon Bois Access to platforms Totteridge & Whetstone Central -A Northern EB Interchange East London between platforms Access to Ticket Hall Access to Ticket Hall Northern to Central Access to Ticket Hall from Lower Road Access to platforms Central to Northern Access to platforms from eastbound Rotherhithe Old Road westbound Access to platforms

72 73 Tower Hill – Bridge Upney –

Tower Hill Turnpike Lane Upney Vauxhall E4

Circle A Piccadilly District C Victoria District A Access to Ticket Hall from Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall Bondway (west side), and platforms Access to platforms Access to platforms Kennington Lane and Road (west side) Upminster Upton Park Access to Ticket Hall from Northern District C District Bondway/South Lambeth Road Hammersmith & City Access to Ticket Hall and Road (west side) Access to platforms Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall A stairs-only route to Access to platforms Access to platforms from Bus Station platforms is also available Lift available on request to Lifts are also available platform 3 Access to platforms Interchange with Stairs are also available National Rail Metropolitan C District B C Piccadilly -B Interchange with EB WB Upminster Bridge National Rail Piccadilly -B District Access to Ticket Hall from High Street Access to Ticket Hall from Bus Station Access to platforms Access to Ticket Hall Access to platforms served by Piccadilly line Access to platforms early mornings and late evenings only

74 75 Victoria – Warren Street Waterloo

Victoria Wanstead Waterloo

Circle Central Bakerloo Interchange between platforms: District Jubilee A Northern to Bakerloo Victoria Northern Access to Ticket Hall Waterloo & City to from Eastern Avenue Waterloo & City Bakerloo Access to Ticket Hall from Car Park Northern to Access to platforms Access to platforms Waterloo & City Stairs are also available Circle and District Jubilee to northbound Bakerloo Victoria Wapping Access to Ticket Hall Jubilee to from York Road (north side) Interchange between platforms East London southbound Bakerloo from Waterloo Road (Jubilee Circle and District to Access to Ticket Hall Jubilee to Northern Victoria line Ticket Hall only) Jubilee to Access to platforms from all other entrances Interchange with Waterloo & City National Rail Access to Bakerloo line This is a long interchange, which Warren Street A stairs-only also involves using a flat travalator Northern route is also available Central Interchange with Victoria Victoria Access to Jubilee line National Rail and Eurostar from: Lifts are also available Access to Ticket Hall Bakerloo line Access to Northern line Access to platforms Jubilee line Access to Ticket Hall A stairs-only Lifts are also available from Selborne Road Northern line route is also available Northern line from Car Park/ Victoria line Access to Priory Avenue Stairs are also available Waterloo & City line Waterloo & City line A stairs-only route is also available Interchange between platforms Access to platforms Northern to Victoria A stairs-only Interchange with route is also available National Rail

76 77 Warwick Avenue – West Acton Westbourne Park – West Hampstead

Warwick Avenue Westbourne Park West Ham Bakerloo Jubilee -B Hammersmith & City District B Metropolitan C Hammersmith & City B Access to Ticket Hall south end of platforms Jubilee A Access to Ticket Hall are level with trains Access to platforms Access to platforms Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall from Bridge Road Access to platforms District B Waterloo Access to platforms Stairs are also available Lifts are also available Interchange between platforms see previous page Access to Ticket Hall Interchange District and Access to platforms Watford between platforms Hammersmith & City Eastbound to Jubilee Metropolitan Northbound Jubilee to northbound Metropolitan Stairs are also available Stairs are also available Southbound Jubilee to Westbound Interchange with National Rail Access to Ticket Hall southbound Metropolitan Interchange with All lines to Access to platforms other platform changes National Rail Stairs are also available Lifts are also available All lines to Silverlink Wembley Central West Finchley West Acton Northern B Bakerloo West Hampstead Central Access to Ticket Hall Jubilee Access to Ticket Hall Access to platforms Access to Ticket Hall Access to platforms Northbound Access to Ticket Hall Access to platforms Interchange with National Rail Southbound * Access to platforms Silverlink Metro trains use the * Level access from Interchange with National Rail same platforms as Bakerloo line Wentworth Street to ticket (separate stations) holders only 0700-1000 Mon-Fri Bakerloo and Silverlink Metro to Southern

78 79 West Harrow – White City Green –

West Harrow West Ruislip Willesden Green Wimbledon

Metropolitan Central Jubilee -B District B

Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall Access to Ticket Hall from Ickenham Road Access to platforms Access to platforms Access to platforms from Car Park Lifts are also available on request Access to platforms Willesden Junction Interchange District Interchange with Bakerloo -C with National Rail National Rail Lifts are also available Access to Ticket Hall Access to Ticket Halls 1 and 2 on request Access to platforms from High Street Harlesden Interchange with trams District B and Old Oak Lane Lifts are also available Westminster East London Access to platforms from on request Circle B Hammersmith & City B High Street Harlesden Ticket Hall Wimbledon Park District B Access to Ticket Hall A stairs only Jubilee A route is also available District Access to platforms Access to platforms from Access to Ticket Hall Access to Ticket Hall Interchange Old Oak Lane from Bridge Street between all platforms Access to platforms (north side) Ticket Hall Stairs are also available from all other entrances White City Interchange with Access to platforms Central B National Rail Stairs are also available to District line platforms Silverlink Euston to Watford - trains use the same platforms Escalators are also available Access to Ticket Hall to Jubilee line platforms to Access to platforms Interchange line trains between all platforms Escalators are also available

80 81 Woodford – Tube map

Woodford Woodside Park

Central A Northern A -B NB SB

Access to Ticket Hall Access to Ticket Hall from The Broadway from Woodside Park Road car park from Snakes Lane East Access to platforms Access to platforms Northbound * from Ticket Hall eastbound Southbound from Ticket Hall * Level access to westbound northbound platform from Holden Road Car Park for from Snakes Lane East ticket holders only eastbound from Snakes Lane East westbound

Wood Green

Piccadilly

Access to Ticket Hall Access to platforms

82 Underground

Assisted public transport ‘Unlocking London for All’ Assisted public transport is for older and disabled people, to whom buses and Tubes present barriers. Many improvements to station accessibility and Three services are available: Dial-a-Ride, Taxicard and facilities are planned for the next decade. A revised Capital Call. version of ‘Unlocking London for All’, first published in 2002, is due to be published soon. Information on these services and the Dial-a-Ride This document presents the short-, medium- and Travel Assistance Scheme is provided on pages long-term plans for improved accessibility to the 86 to 90. To use these services, please follow the , up to 2013. Once it is application process described in these pages. published, this document will be put on the To be entitled to Dial-a-Ride, Taxicard or Capital Call Underground section of the Transport for London membership, you must have a permanent or website: tfl.gov.uk. You will also be able to request long-term disability, and be significantly unable a copy from the LU Customer Service Centre: to use public transport services. 0845 330 9880. Assisted transport

84 tfl.gov.uk tfl.gov.uk 85 Dial-a-Ride Taxicard

Dial-a-Ride is a membership service. In 2005, over Taxicard is based on all London taxis being 1.25 million Dial-a-Ride trips were made. To use wheelchair accessible, and subsidises scheme Dial-a-Ride, you need to book ahead. A driver will members’ travel by this form of transport. In 2005, come to collect you in a Dial-a-Ride van, which may just under a million Taxicard trips were made. At look like the one below. present, only a minority of London’s taxis operate this scheme, but we hope the number will grow. Most trips made using Dial-a-Ride are local. You may well have to share the vehicle with other passengers You can only make a limited number of Taxicard going in the same direction. Fares are based on the trips each year. Fares start at £1.50 and are length of your journey, and are approximately equal dependent on distance and other factors. To check to a bus fare. Fares start from 60p for a trip of less on whether you are entitled to a Taxicard, contact than a mile. the ALG Operations Unit:

If you think you may be entitled to Dial-a-Ride ALG Operations Unit – Taxicard membership, you should call the 24 hour travel New Zealand House information helpline, on 020 7222 1234, for further 80 Haymarket information on how to join. Alternatively, visit the London SW1Y 4TZ website: tfl.gov.uk. Telephone: 020 7484 2929 E-mail: [email protected]

86 tfl.gov.uk tfl.gov.uk 87 Capital Call If you are unable to use buses, trains or the Tube to travel to work, you may be entitled to assistance Capital Call is an assisted transport service for from the Department for Work and Pensions, through Taxicard members, and at present operates in the the Access to Work scheme. Full information on following : , Enfield, Access to Work can be found on-line at Hillingdon, Hounslow, Kingston, Lambeth, , jobcentreplus.gov.uk/JCP/customers/ and Southwark. HelpForDisabledPeople/AccesstoWork If you do not have access to the internet, you can Unlike Taxicard, there are no meter charges. You will contact the Access to Work Business Centre for the be told the cost of your trip at the time of booking. London region: Capital Call is a subsidised service, and all members of Capital Call are given an annual budget to cover Jobcentre Plus Business Team the cost of trips. Capital Call bookings can only be Windsor House made during normal office hours, but you can take 185 Ealing Road your trip at any time. Alperton HA0 4LW If you are a Taxicard member living in any of the Capital Call boroughs listed above, you should call Telephone: 020 8218 2719 020 7275 2466. Textphone: 020 8218 2716

If you are going to hospital and you want a non-emergency transport service, please contact your doctor or consultant for details of non-emergency patient transport services provided by NHS Primary Care Trusts.

88 tfl.gov.uk 89 Travel Assistance Taxis and private hire

The TfL/London Dial-a-Ride Travel Assistance Transport for London licenses taxi and private hire scheme aims to give disabled Londoners the services in London. Travelling by taxi or private hire information and confidence they need to make vehicle is one of the most flexible ways to get around more use of accessible public transport. London and a convenient and easy method of travelling from ‘door to door’. It offers short-term assistance to help you gain confidence in accessible public transport so you Services operate across London, 24 hours a day, can become an independent traveller. 365 days a year subject to local availability.

The scheme offers advice on planning a journey All taxis and private hire vehicles will carry assistance using an accessible route and can provide a dogs at no extra cost. professional Travel Assistant to come with you for the first few times you try to use a low floor bus, accessible Tube route or overground train service.

Assistance is available between 8am and 6pm Monday to Friday. Travel Assistance is free of charge to participants.

Contact details:

London Dial-a-Ride Travel Assistance Scheme Progress House 5 Mandela Way London SE1 5SS

Telephone: 020 7027 5822

E-mail: [email protected]

90 tfl.gov.uk 91 Taxis and private hire Taxis Taxis and Private Hire Taxis and Private Hire

Taxis Licensed private hire services

Often referred to as ‘black cabs’, taxis can be hailed Private hire covers a wide range of services, in the street or at designated ranks situated in including minicabs. prominent places, including many mainline rail, Unlike taxis, journeys must be booked through a licensed Tube and bus stations. They can also be booked private hire operator and vehicles cannot be hailed or by telephone. approached on the street. Fares are at the discretion of All licensed taxis are accessible to people using the operator but most have set fares including a wheelchairs and most have a variety of other minimum fare per journey. You should ask the operator features to make access easier. for a quote or before you start your journey. The fare payable at the end of the journey will be All licensed private hire vehicles have the distinctive TfL shown on the taxi meter. There is no extra charge for licence disc in the front and rear windscreen. Licensed additional passengers or luggage. Up-to-date fares private hire vehicles are generally saloon and you information for licensed taxis is provided on the should check with the licensed operator on whether their Transport for London website, at tfl.gov.uk/pco. vehicles meet your own accessibility requirements. To book a taxi at any time of day or night, call To get telephone numbers of licensed minicab operators One Number Taxi Bookings, on 0871 871 8710. in your area sent direct to your mobile phone, text You can also get a taxi at any time by calling Zingo, ‘HOME’ to 60835 (60tfl). (There is a charge of 35p plus from mobile phones only, on 08700 700 700. your network charge for this service: full terms and conditions of this service can be found at tfl.gov.uk. The service is not currently available on Virgin and 3 mobile networks.) Visit tfl.gov.uk to search for licensed private hire operators in your area. You can search for licensed operators by type of service, area served and also whether they say they have wheelchair accessible vehicles available. Call TfL’s 24 hour travel information helpline on 020 7222 1234, for further information on taxis and private hire vehicles.

92 tfl.gov.uk tfl.gov.uk 93 Taxis and Private Hire

Journey Planner Safer travel at night Journey Planner is a facility on the Transport for London website: tfl.gov.uk. It is easy to use and free of charge.

If you are travelling home late at night, you should Journey Planner always use a licensed minicab, taxi or night bus. Journey Planner allows you to plan journeys on public transport between any two locations in London. If you It is illegal for anybody, including a licensed taxi or are unable to use stairs, lifts or escalators, you can plan private hire driver, to approach you offering a journeys that do not involve these types of access. You journey for payment. Although they may appear to can also choose which modes of transport you wish to offer cheap fares, unlicensed cabs are often use or avoid. uninsured and unsafe. Ten sexual assaults are committed in London every month by illegal Journey Planner allows you to plan journeys anywhere cab drivers. in London using public transport, walking or cycling. It allows you to choose: Know what you’re getting into. • the start and end points of your journey • To book a taxi at any time of day or night, call (by station or stop, postcode, address or place of One Number Bookings, on 0871 871 8710. interest) • You can also get a taxi at any time by • the date and time that you wish to travel calling Zingo, from mobile phones only, on 08700 700 700. • whether you want to use or avoid stairs, lifts or escalators during your journey • To get telephone numbers of licensed minicab operators in your area sent direct to your • the modes of transport that you wish to use or mobile phone, text ‘HOME’ to 60835 (60tfl). avoid, including walking or cycling • Call TfL’s 24 hour travel information • maximum walking and cycling times during your helpline 020 7222 1234, for further journey, and your approximate speed - slow, information on taxis and private hire vehicles. average or fast (see illustration overleaf).

94 tfl.gov.uk tfl.gov.uk 95 It is easy to enter your own mobility and walking preferences when using Journey Planner. In order to enter your own requirements, you need to click ‘More options’ then scroll down to the correct part of the screen.

Once you have entered all of the information about the journey you need to make, and your preferences for how to make it, Journey Planner will provide full details of the journey that you have requested, according to your own requirements, including: All of the information about your requested journey the length of time it should take to complete each • is provided in a clear format. Included in the part of your journey, and the journey as a whole information is real-time news of any disruptions to • the types of interchange that you will need to your journey that you should expect, either owing make during your journey to delays or engineering work in progress on the network. • easy-to-use maps of the start and end points of your journey A large print version of Journey Planner is also available on the Transport for London website. • information about all the facilities available at Tube stations.

96 tfl.gov.uk tfl.gov.uk 97 Interactive Journey Map The Interactive Journey Map gives you the following information about stations on the Tube and There is an Interactive Journey Map on the Docklands Light Railway: Transport for London website: tfl.gov.uk. Like Journey Planner, the Interactive Journey Map • station facilities, including toilets, cash is easy to use and free of charge. machines, car park and pay phones

When you open up the Interactive Journey Map, • the type of access that there is to the you can click on any Tube or DLR station, and a list station’s Ticket Hall and platforms, and to of headings will appear. You then select the heading trains themselves that you require for full information. • train timetables (Tube stations only) The Interactive Journey Map carries links to a wide range of other on-line maps, including a Real-Time • a map of the local area (Tube stations only) Map, which shows disruption on the Tube and DLR. • a list of destinations that can be reached by bus from stops near the station, and the bus route numbers • links to the relevant bus timetables • a list of destinations that can be reached by National Rail from the station (rail interchange stations only) • links to riverboat information where relevant • the location and opening hours of the Travel Information Centre, if the station has one.

If there is a bus spider map for the local area, this is also included. Bus spider maps are diagrams that clearly illustrate all bus routes serving a given area.

98 tfl.gov.uk tfl.gov.uk 99 Freedom Pass

Freedom Pass gives you free travel on buses, Tube, trains, Docklands Light Railway and . There are also discounts on riverboat services for Freedom Pass holders - see page 119. You can apply for a Freedom Pass if you live permanently in a London borough and if you are aged 60 or over or fall into one of the following categories: • You are blind or have a severe visual impairment • You are profoundly or severely deaf • You are without speech • You have a disability, or have suffered an injury, which has a substantial and long-term adverse effect on your ability to walk • You do not have arms or have long-term loss of the use of both arms • You have a learning disability • You would, if you applied for the grant of a licence to drive a motor vehicle under Part III of the Road Traffic Act 1988, have your application refused pursuant to section 92 of the Act (physical fitness) otherwise than on the ground of persistent misuse of drugs or alcohol.

100 freedompass.org 101 A fold-out map showing where and when Freedom Pass How do I apply for a Freedom Pass holders may travel is provided on page 107. as a disabled person? Freedom Pass is paid for by your local council. You can If you think you are entitled to a Freedom Pass, apply for your Freedom Pass at your Post Office or town you need to contact your council who will tell you hall, depending on the borough in which you live. how to apply: There are services on which Freedom Passes are not Barking & Dagenham: 020 8227 2334 valid, including: Barnet: 020 8359 4131 Bexley: 020 8836 7436 • Sightseeing tours Brent: 020 8937 4001/4002 • Hotel Hoppers Bromley: 020 8461 7384 Camden: 020 7974 5919 • Services for special events, e.g. Wimbledon : 020 7332 1224 • Some cross-boundary services : 020 8686 4433 ext 6211 Ealing: 020 8825 8000 • Private school services Enfield: 020 8379 6631 Greenwich: 020 8921 2388 For full information on how to apply, travel benefits, Hackney: 020 8356 6825 and full terms and conditions, visit the Freedom Pass Hammersmith & Fulham: 020 8735 5328 website: freedompass.org. Haringey: 020 8489 1865 Harrow: 020 8424 1732 If you do not have access to the internet, Havering: 01708 434 592/628 call 020 7747 4858 or send an e-mail to Hillingdon: 01895 250202 [email protected]. Hounslow: 020 8583 5208 Islington: 020 7527 8914 Kensington & Chelsea: 020 7361 2390 : 020 8547 6085 Lambeth: 020 7926 0747 Lewisham: 0208 314 8300 Merton: 020 8545 4413 Newham: 020 8430 2000 Redbridge: 020 8708 7258 Richmond: 020 8831 6191 Southwark: 020 7525 2141/2306 Sutton: 0208 770 4537 Tower Hamlets: 020 7364 6587 Waltham Forest: 020 8496 6307 Wandsworth: 020 8871 8871 Westminster: 020 7641 2266

102 freedompass.org freedompass.org 103 How do I apply for my first What you need to bring as proof of your name Freedom Pass if I am aged 60 or over? and age (one item from the list below): • Current Freedom Pass If you live in Barking & Dagenham, Bromley, Havering, Letter of pension entitlement Sutton or Wandsworth, you need to apply directly to • the council: • Current passport Medical card Barking & Dagenham: 020 8227 2325 • Bromley: 020 8461 7384 • Birth certificate (unless your name has changed) Havering: 01708 434 592/628 • Pink driving licence (paper or photocard) Sutton: 020 8770 4537 Wandsworth: 020 8871 7709 What you need to bring as proof or your address If you live in one of the following boroughs you will (one item from the list below): need to apply for your Freedom Pass at the Post Office: • Current council tax bill/letter/payment book Barnet, Bexley, Brent , Camden, City of London, • Current council/housing association rent Croydon, Ealing, Enfield, Greenwich, Hackney, book/statement/letter Hammersmith & Fulham, Haringey, Harrow, Hillingdon, • Current television licence Hounslow, Islington, Kensington & Chelsea, • Residential utility bill dated in the last Kingston upon Thames, Lambeth, Lewisham, Merton, three months Newham, Redbridge, Richmond upon Thames, Residential bank/building society statement Southwark, Tower Hamlets, Waltham Forest, • dated in the last three months Westminster. • Inland revenue letter dated in the last If you are applying for your Freedom Pass at the three months Post Office, please make sure you take all the right Benefits agency letter dated in the last documents with you, including a completed application • three months form. • Letter of pension entitlement or occupational What you need to bring: pension letter dated in the last three months • A completed application form - available from the • Residential credit card statement dated in the Post Office last three months. • Two recent passport sized photographs of yourself • Proof of your name, age and address If you forget your proof of name, age or address the Post Office will not be able to give you a Freedom Pass. The list of things you need to bring continues on the next page.

104 freedompass.org freedompass.org 105 Chesham Elstree & Borehamwood Hadley Crews Enfield Epping Wood Hill Town Watford Harrow & Stanmore Edgware High National Rail Amersham Wealdstone Barnet Turkey London Underground Street Docklands Light Railway Woodford Croydon Tramlink Mill Hill East Wembley Elderly Persons’ Freedom Pass Holders may West Ruislip Harrow- Park Seven Walthamstow travel FREE on these routes from 9am Monday Sisters Central to Friday and at any time Weekends and Public on-the-Hill Holidays. Archway Uxbridge West Disabled Persons’ Freedom Pass holders may Wembley Hampstead travel FREE on these routes at any time. Finsbury South Ruislip Stadium Park National Rail routes on which Clapton Leytonstone any Freedom Pass holder may travel FREE Greenford from 9.30am Monday to Friday and at any time Willesden Finchley Road Kentish Town Weekends and Public Holidays. Junction ST. Highbury EUSTON PANCRAS & Islington National Rail routes where free Baker travel is NOT permitted. An extension or other MARYLEBONE ticket must be purchased in advance of travel Street to stations on these routes. PADDINGTON KING’S Stratford CROSS Old Street Farringdon

Hayes & Acton Bond Central Oxford Tottenham Moorgate Harlington Street Circus Court Rd. West Ham West Ealing Notting Drayton Hill Gate LIVERPOOL Broadway Barking City STREET Upminster Thameslink Bank FENCHURCH Kensington STREET Heathrow (Olympia) Terminals 1, 2, 3 Green Park Custom CHARING CANNON Tower Canning Town House Rainham CROSS STREET Hill Tower Canary Acton Town Hammersmith VICTORIA Gateway Wharf London City LONDON BRIDGE Heathrow WATERLOO North King George V Terminal 4 Gunnersbury Elephant Vauxhall & Castle New Cross New Greenwich Woolwich Gate Cross Arsenal Hounslow Lewisham Barnes Rye Richmond Brixton Balham Bromley Tulse Forest Hill Sidcup Hill North Hampton Wimbledon Crystal Bromley Palace South Junction Kingston Morden Streatham Common Knockholt Junction Norwood Hayes Hampton Court Junction Sutton Stoneleigh Upper Warlingham West Croydon East This is a simplified diagram and some lines and Croydon stations have been omitted for the sake of clarity. Cheam Caterham A “London Connections” map is available which Chessington South shows the complete network. Tattenham Coulsdon South 106 Downs Corner Produced by London – 26.06.2006 (FPD) www.fwt.co.uk Coaches

Journeys within London by coach and/or other modes of transport can also be planned on-line using Journey Planner on the TfL website: tfl.gov.uk. Journey Planner allows you to plan journeys that do not involve the use of stairs, lifts or escalators.

If you do not have access to the internet, up-to-date information about coach routes, timetables and fares is available by calling Travel Line on 0870 608 2608.

Transport for London does not operate coach services, but it does operate Victoria Coach Station (VCS), which is the main point of departure and arrival for coach

services in and out of London. Coaches

VCS comprises two buildings, one for departures and one for arrivals. VCS is a predominantly step-free environment. A fold-out plan of Victoria Coach station is provided on page 111.

Most coach services are not fully accessible. There are other coach set down/pick up points than VCS throughout London, including: • • Golders Green • Stratford • Coach stops in central London.

108 tfl.gov.uk 109 Coaches Plan of Victoria Coach Station

Mobility assistance KEY To Victoria Station Victoria Coach Station: 300 Metres If you have a mobility impairment, you can pre-book Coach departure gates 1 Arrivals Coach Green Information Underground Line Timetable coach Mobility Assistance at Victoria Coach Station by Buses towards screens Buses terminal Sloane Square and Pimlico V either phoning the Help Point on 020 7824 0000 National Rail

or by completing the Mobility Assistance on-line Buses towards Victoria London Travel PLACE ECCLESTON and Westminster W Information Timetable Minicab request form on the TfL website tfl.gov.uk. WAY BULLEID screens booking desk

Coach information WALK COLONNADE T

Please ensure that this form is submitted at least E Toilets E 24 hours prior to your departure time. R

T The Mobility Assistance service is free of charge, Disabled toilets S but please note that a small charge may be payable Baby changing facilities ELIZABETH STREET

if you also require the service of a porter. Bureau de change Customers can arrange to be set down or picked up Y Cash machine R

U by a taxi, licensed minicab or private car at the Timetable B National screens Hotel bookings E Express Help Point. Assistance Timetable 12 10 9 8 7 6 5 4 3 11 screens 2 Left luggage 13 14 If you are arriving by coach and intending to continue Refreshments 1 15 your journey by other means, you should notify your Taxi rank 16 coach driver, who will then request that Mobility Continental 17 Victoria Coach Station: Telephones Check-in 18 Departures Assistance is provided for you on arrival at VCS. 19 21 20 Help Point V If you are departing from one of the Green Line W coach stops in Bulleid Way on a specific coach service, VCS staff will assist you in reaching the Information Travel 2230-0730 Agency departure stop. As with coaches arriving at VCS, if you are arriving at one of the Green Line stops and Ticket Hall need help in continuing to your next point of 0600-2330 departure, help can be requested by calling the ROAD BUCKINGHAM PALACE Help Point once you have arrived.

SEMLEY PLACE

110 tfl.gov.uk Trams

Croydon Tramlink comprises three routes:

1: Elmers End to Croydon

2: Beckenham Junction to Croydon

3: New Addington to Wimbledon

A fold-out Tramlink map is provided on page 117, clearly illustrating the three routes in operation. All trams on these routes are fully accessible. Trams

112 tfl.gov.uk 113 Tramlink Tramlink

Journeys by and/or other modes of transport can Using trams also be planned on-line using Journey Planner on the TfL website: tfl.gov.uk. Journey Planner allows you to plan It is easy for all customers to use trams. All access to journeys that do not involve the use of stairs, lifts or trams is step-free. There is no need to use ramps or any escalators. other special features to board. You simply turn up and go. Additionally, all tram travel is free for wheelchair Up-to-date timetable information for all three Tramlink users, irrespective of whether or not they hold a routes is provided on the Transport for London website. Freedom Pass.

If you do not have access to the internet, At there are passenger lifts to up-to-date information about Tramlink routes, provide connections to other rail services as well as to timetables and fares is also available by calling the and from street level. To assist blind passengers and 24 hour travel information helpline 020 7222 1234 people with visual impairments, each stop has a tactile and via textphone 020 7918 3015. strip along its entire length, a safe distance from the platform edge.

114 tfl.gov.uk tfl.gov.uk 115 Tramlink Tramlink map

The design of the trams themselves makes special Wimbledon Tramlink route 1 provision for passengers with disabilities. People Tramlink route 2 Dundonald Road using wheelchairs can easily wheel on and off the Tramlink route 3 trams and there are two dedicated spaces for them Interchange with connecting buses T31, T32 and T33 to travel in each tram. Next to the wheelchair space Interchange with Underground Morden Road is a specially sited intercom, which allows you to Interchange with National Rail 3.7.06 speak to the driver in an emergency, and an easy Phipps Bridge reach stop request button. All doors have an opening Belgrave Walk button on them at an accessible height. Mitcham Beckenham There are priority seats for elderly and disabled Birkbeck Junction people, or those travelling with small children, in Mitcham Junction Avenue Beckenham each section of the tram and plenty of easy to reach West Road Road stop request buttons. The name of the next stop will Lane Croydon Harrington Road be announced as the tram leaves the previous stop. Centrale Arena Therapia Lane Elmers End Woodside IKEA Ampere Way Blackhorse Lane Waddon Marsh Reeves Wellesley Road East Wandle Park Corner Croydon

Lloyd Park Church George Lebanon Sandilands Street Street Road Coombe Lane Gravel Hill Buses T31 and T32 to Bus T33 to Croham Road, Fieldway and Goldcrest Way , Selsdon Vale Addington Village and Forestdale Fieldway Bus T31 to Forestdale Bus T32 to and Court Wood Lane Arnhem Drive and King Henry’s King Henry’s Drive Drive Bus T33 to Forestdale New Addington and Selsdon Vale Bus T31 to Homestead Way and Vulcan Way

116 tfl.gov.uk Riverboats

Riverboat services call at over 20 piers on the River Thames in London. There are two commuter services, and a wide range of leisure services.

A fold-out map showing operational piers on the Thames in London is provided on page 129, clearly illustrating all interchanges with bus, rail, Tube and Docklands Light Railway services.

Many operators offer 50% off the normal advertised adult fare on production of a valid Freedom Pass at the time of travel. Many operators offer a third off normal advertised adult and child fares on production of a valid or loaded with a valid Travelcard when purchasing a ticket. Some restrictions apply. Oyster cards with pre-pay are not accepted.

118 tfl.gov.uk 119 Riverboats River Services River Services

Journeys by riverboat and/or other modes of transport Using riverboats can also be planned on-line using Journey Planner on the TfL website: tfl.gov.uk. Journey Planner allows you All piers are wheelchair accessible. Most river cruises to plan journeys that do not involve the use of stairs, last between 45 minutes and 1 hour 30 minutes. lifts or escalators. Most riverboats are accessible, and most newer river Up-to-date timetable and fares information for all craft have dedicated wheelchair spaces. You should services is contained in the guide to river boat services, check with individual service operators about the level which is published each April and October. The current of accessibility on their boats. Contact information for guide can also be downloaded from the Transport for service operators is contained in each seasonal guide to London website (tfl.gov.uk) as a Portable Document riverboat services (see page 120). Format (PDF) file. Staff are always on hand to offer help in boarding and If you do not have access to the internet, copies of disembarking from river craft. However, it is advisable for the current guide can be requested by calling the any people with mobility impairments who are travelling 24 hour travel information helpline 020 7222 1234 as a group to provide advance notice to the operator and via textphone 020 7918 3015. concerned, to ensure a smooth journey. For further The is a free service operating information, please call 020 7941 2400. between Woolwich and . This service is accessible to wheelchair users and powered buggy users.

120 tfl.gov.uk tfl.gov.uk 121 River Services Bankside Pier –

Bankside Pier Blackfriars Millennium Pier Destinations served: Destinations served: Blackfriars, Canary Wharf, Bankside, Cadogan, Canary Wharf, Guide to piers Embankment, Festival, Greenland, , Embankment, Greenwich, London Bridge, Greenland, Greenwich, In this section, we provide the following information for Masthouse Terrace, Millbank, London Bridge, each operational pier on the River Thames in London: Savoy, St Katharine’s, Tower, Masthouse Terrace, Putney, Waterloo, Westminster, St Katharine’s, Savoy, • type of access from the street Woolwich Arsenal Woolwich Arsenal • destinations served Access to Pier ( in mainline station) • interchanges with other transport modes from street Access to Pier from street • pier facilities. Barrier Gardens Pier The key on the inside of the front cover explains the Destinations served: Cadogan Pier symbols that appear in the information for each pier. Greenwich, St Katharine’s, Destinations served: The photograph below shows the new ramp rider at Westminster Blackfriars, Chelsea Harbour, . See the information for Greenwich Pier (Boats call for pre-booked groups only) Embankment, Putney on page 125 for full details. Access to Pier Access to Pier from street from street

122 tfl.gov.uk 123 – Greenwich Pier – Kingston Town End Pier

Canary Wharf Pier Festival Pier Greenwich Pier Hilton Docklands Pier Destinations served: Destinations served: Destinations served: Destination served: Bankside, Blackfriars, Greenland, Bankside, Embankment, Bankside, Barrier Gardens, Canary Wharf Greenwich, Hilton Docklands, London Bridge, St Katharine’s, Embankment, St Katharine’s, (from Hotel) (Hotel) London Bridge, Westminster Savoy, Tower, Waterloo, Masthouse Terrace, St Katharine’s, Westminster, Woolwich Arsenal No access to Pier without Savoy, Woolwich Arsenal using stairs () (10 minutes) (7 minutes) Access to Pier Access to Pier from street from street New Ramp Rider - this allows Access to Pier Destinations served: passengers in wheelchairs easy Hampton Court, from street Greenland Pier access to the pier, at high and low tides Richmond, Westminster Destinations served: Bankside, Blackfriars, Access to Pier Destinations served: Canary Wharf, Greenwich, Hampton Court Pier from street Blackfriars, Cadogan, London Bridge, (open April to September) Embankment, Putney Masthouse Terrace, Destinations served: Kingston Pier St Katharine’s, Savoy, (Hotel Conrad) Kew, Kingston, Woolwich Arsenal Destinations served: Access to Pier Richmond, Westminster Hampton Court, Richmond Access to from street (in the Palace) Pier from street No access to Pier without Access to Pier from street using stairs (Step-free access is available Destinations served: Kingston Town End Pier Bankside, Blackfriars, Cadogan, using an alternative Chelsea Harbour, Greenwich, Landing Stage - please contact Destinations served: London Bridge, Putney, the boat operator for details Hampton Court, Richmond St Katharine’s, Tower, 020 7930 2062) Waterloo, Westminster No access to Pier without using stairs

Access to Pier from street

124 125 – St. Katharine’s Pier Savoy Pier – Westminster Millennium Pier

London Bridge City Pier Savoy Pier Waterloo Millennium Pier Destinations served: Destinations served: Destinations served: Destinations served: Bankside, Blackfriars, Blackfriars, Cadogan, Bankside, Blackfriars, Bankside, Greenwich, Canary Wharf, Greenland, Chelsea Harbour, Embankment Canary Wharf, Greenland, Millbank, Tower Greenwich, Masthouse Terrace, Greenwich, London Bridge, ( ticket hall) St Katharine’s, Savoy, Masthouse Terrace, St Katharine’s, Westminster, Woolwich Arsenal Access to Pier Woolwich Arsenal Access to Pier from street from street

(in Station) (in Station) Access to Pier Westminster Millennium Pier Richmond Landing Stage Access to Pier from street (open April to September) Destinations served: from street Bankside, Barrier Gardens, Destinations served: Embankment, Festival, Greenwich, Hampton Court, Kew, Destinations served: Hampton Court, Kew, Kingston, Westminster Bankside, Embankment, London Bridge, Richmond, Destinations served: St Katharine’s, Tower, Waterloo Bankside, Blackfriars, (Town Hall) Greenwich, Waterloo, Westminster Canary Wharf, Greenland, No access to Pier without Greenwich, London Bridge, using stairs Access to Pier St Katharine’s, Savoy, (Lower Thames Street) from street Woolwich Arsenal St Katharine’s Pier Access to Pier Access to Pier from street from street Destinations served: Bankside, Barrier Gardens, Blackfriars, Canary Wharf, Millbank Pier Embankment, Festival, Destinations served: Greenland, Greenwich, Bankside, Waterloo London Bridge, Masthouse Terrace, Savoy, (Pimlico 5-10 minutes) Westminster, Woolwich Arsenal Access to Pier (from Hotel) from street Access to Pier from street from Thames Path

126 127 River map

Blackfriars Towe r Millennium Millennium Pier Canary Wharf Pier Pier Savo y Pier R I V E R T H A M E S St. Katharine’ s Pier Bankside London Hilton Pier Bridge Docklands Woolwich Embankment Pier Free Ferry Festival Pier City Pier Masthouse Terrace Pier

Westminster Millennium Waterloo Millennium Greenland Pier Barrier Gardens Woolwich Pier Pier Pier Arsenal Greenwich Pier Chelsea Harbour Pier Cadogan Chelsea Pier Harbour Pier Kew Pier

Richmond Key to symbols for interchange Docklands Light Railway Landing Stage Hampton Court Pier Underground Rai l Summer time services to Kew, Richmond and Hampton Court. Buses Eurostar

128 Docklands Light Railway

Docklands Light Railway (DLR) links the City from Bank or Tower Gateway stations with a variety of

destinations in east London: Beckton, Canary Wharf, DLR Stratford, Lewisham and King George V in North Woolwich.

A map of Docklands Light Railway is included in the fold-out Tube map on page 83.

Docklands Light Railway was the first fully accessible railway in the UK, making access much easier for wheelchair users, older and ambulant disabled people, and people with young children in prams or with heavy bags.

130 tfl.gov.uk 131 Docklands Light Railway Docklands Light Railway

Journeys by DLR and/or other modes of transport Using the DLR can be planned on-line using Journey Planner on the TfL website: tfl.gov.uk. All DLR stations have lift or ramp access to the Journey Planner allows you to plan journeys that do platforms, with level access onto the trains. not involve the use of stairs, lifts or escalators. All lifts have alarms enabled, which allow you to talk directly with a member of DLR staff should you The Interactive Journey Map, also on the TfL experience any problems. website, provides detailed information about access to DLR stations and platforms, interchange with Platforms are as level with trains as possible for easy other modes of transport, and facilities at stations. access. The gap between the platform edge and the train is approximately 7.5cm wide and the step If you do not have access to the internet, up/down from the platform to the train approximately up-to-date information about DLR lines, timetables 5cm high. These levels allow easy access for most and fares is available by calling the 24 hour travel passengers but you should nevertheless take care information helpline 020 7222 1234 and via when boarding and alighting, particularly with a textphone 020 7918 3015. wheelchair, crutches, a walking stick or pushchair. Most wheelchair users find boarding/alighting smoothest with the largest wheel first – this may mean reversing as appropriate.

132 tfl.gov.uk tfl.gov.uk 133 Docklands Light Railway All Saints – Canary Wharf All Saints Beckton Park Access to platforms Access to platforms Guide to stations Blackwall In this section, we provide the following information Bank for each DLR station: Central Access to platforms • type of access to ticket machines and to Circle all platforms District Northern Bow Church interchanges between platforms and lines • Waterloo & City B Access to platforms interchanges with other transport modes • Bow Road Station (District and Access from Central line • station facilities. Hammersmith & City lines) is Ticket Hall 200m away at street level The key on the inside of the front cover explains Access from Northern line the symbols that appear in the information for Ticket Hall each station. (King William Street) Canary Wharf Interchange with other lines Jubilee A Central, Circle, District and Northern Access to Waterloo & City ticket machines Access to platforms Jubilee line station is 200m away Beckton at street level Access to platforms

134 tfl.gov.uk 135 Canning Town – Gallions Reach Greenwich –

Canning Town for Greenwich King George V Maritime Greenwich Jubilee A Access to ticket machines Access to Access to platforms ticket machines Access to platforms Access to Ticket Hall Access to platforms Access to platforms Cyprus Interchange with National Rail Interchange with Lewisham Jubilee line Access to platforms Northbound DLR to (National Rail station) westbound National Rail Interchange with Access to National Rail other connections ticket machines Deptford Bridge Access to platforms Access to platforms Crossharbour Heron Quays Interchange with National Rail Access to platforms (Canary Wharf) platforms 1 and 4 Devons Road Access to platforms platforms 2 and 3 Access to platforms Canary Wharf Jubilee line station Custom House for ExCeL is 150m away at street level Limehouse

Access from East India Island Gardens Victoria Dock Road Access to Access to platforms Access from Access to ticket machines ticket machines ExCeL Park & Ride Access to platforms Access to platforms Interchange with Elverson Road Interchange National Rail with National Rail Access to platforms

Gallions Reach Access to platforms

136 137 – South Quay Stratford – West Silvertown

London City Airport Royal Albert Stratford Westferry

Access to Access to platforms Central B Access to platforms ticket machines Jubilee A Access to platforms Royal Victoria West India Quay Access to Ticket Hall Access to platforms Access Mudchute Access to platforms to platforms Access to platforms Shadwell Interchange with westbound Central line and westbound West Silvertown East London ‘one’ suburban services Pontoon Dock Access to All other ticket machines Access to connections ticket machines Access to platforms Access to platforms Access to platforms Interchange with Underground Tower Gateway (separate station via street) (Tower Hill) Poplar (Fenchurch Street) Access to platforms South Quay Access to ticket machines and platforms Access to platforms Interchange with Prince Regent Underground (250m) and National Rail (150m) at street level Access to platforms

Pudding Mill Lane Access to platforms

138 139 Trains

Transport for London does not operate rail services in London, but journeys by trains and other modes of transport can be planned on-line using Journey Planner on the TfL website: tfl.gov.uk. See pages 95 to 97 for more information about Journey Planner.

From November 2007, London’s rail passengers will be able to board ‘’ services. ‘London Overground’ train services will operate on the under TfL’s management, when it assumes responsibility for the line from the . Operating under a new TfL Concession, ‘London Overground’ services will also run on the East London Railway when it opens in 2010. Trains

140 141 Trains Trains

The National Rail website provides detailed Using trains information about rail services in London, covering routes, timetables, fares and access to stations and Like the Tube, access to platforms at rail stations trains. A map showing rail stations in London and will normally involve using stairs. Additionally, there the South East that have step-free access is will generally be a step of a few inches between the provided on this website: platform and the train.

nationalrail.co.uk/passenger_services/ Arrangements can be made for passengers with disabled_passengers/ mobility impairments, including people who use wheelchairs. Train operating companies can usually A full list of train operating companies, including arrange for staff to meet you at your departure network maps, is available on the National Rail station, accompany you to the train and see you website: nationalrail.co.uk/tocs_maps. safely on board. Similar arrangements can be made at your destination station and other stations if you If you do not have access to the internet, please call need to change trains. Ramps can be provided for National Rail Enquiries on 08457 48 49 50 for all people using wheelchairs, to get on and off trains information on rail routes, stations, timetables, easily. fares and accessibility.

142 143 Information for disabled drivers Congestion Charge Blue Badge holders qualify for a 100 per cent The Blue Badge parking scheme exemption from the Congestion Charge but you The Blue badge scheme provides a range of parking must register with Transport for London benefits for eligible disabled people. The scheme before travelling. For full information about how to operates throughout the UK. In London, the register, please call 0845 900 1234. Minicom users following boroughs operate schemes that vary from should call 020 7649 9123. the national scheme: , Royal Borough of Kensington and If you have access to the internet, you can Chelsea, Corporation of London and the London download an application form at Borough of Camden (south of the Euston Road). cclondon.com/downloads/DisabledPeople.pdf.

These concessions only apply to on-street parking and Disabled drivers in receipt of vehicle excise duty include free use of parking meters and pay-and-display exemption are automatically exempt from the bays. Badge-holders may also be exempt from limits Congestion Charge and do not have to register. on parking times imposed on others and can park for up to three hours on yellow lines (except where there is a ban on loading or unloading or other restrictions).

Your local authority is responsible for issuing Blue Badge parking permits. Please contact them directly for more information.

If you have access to the internet, you can visit direct.gov.uk/DisabledPeople/MotoringAndTransport for further information on the Blue Badge scheme. On this website you can complete an online form, which will take you to your local authority website, where you can find out more and/or apply online

144 145 Guides for people with learning difficulties

The ‘Out and about in London’ series helps people with learning difficulties travel independently:

‘Out and about in London: My guide’ will help you travel independently, and covers different ways of travelling, including bus, cab, Tube, train, Docklands Light Railway and tram. It helps you keep yourself and your belongings safe, and shows you what to do if things go wrong. The guide has space for writing down or drawing details about your journey, and comes in an easy-to-use ringbinder.

‘Out and about in London: My guide for listening’ is the CD version of ‘My guide’ and includes sound effects.

‘Out and about in London: Supporting independent travel’ is for people supporting someone with learning difficulties. It is mainly for non-professionals, like parents and carers, but will also help professionals. It gives you travel training tips to help the learner get the most out of ‘My guide’.

Where can I get the guides? The guides can be ordered from London Travel Information on 020 7222 1234 or via the TfL website tfl.gov.uk.

146 LU1834