Getting Around London Your Guide to Accessibility Key to Symbols
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Transport for London Getting around London Your guide to accessibility Key to symbols The key to symbols on the opposite page explains Access without Toilets in stations, the symbols that we have used to convey escalators or steps suitable for wheelchair users accessibility information for Tube stations, DLR stations and Riverboat piers on the Thames. Access via lift(s) Toilets in stations The accessibility information itself is given within the sections of this guide devoted to the Tube, DLR and Access via ramp Baby change facilities River Services. (please be aware that some ramps are steep) London Travel The key has been placed on this page so that it is Information Centre easy for you to refer to it when viewing the Escalators accessibility information for these stations and piers. Parking 1-5 steps Interchange with 6-15 steps Underground More than 15 steps Interchange with DLR Platform to Tube train Bus station at this location step height: A = level to 100mm Interchange with B = 100mm to 200mm National Rail trains C = 200mm to 300mm Interchange with Note: a minus sign indicates Riverboat services a step down into the train. This information is not given for those Tube stations Taxi rank at which it is not possible to catch a train or change train without using stairs or escalators Direction of escalators or steps (both directions unless indicated by arrow) Contents Introduction ....................................................page 3 Buses ..............................................................page 7 Tube ................................................................page 15 Assisted public transport ................................page 85 Taxis and private hire........................................page 91 Journey Planner ..............................................page 95 Interactive Journey Map ..................................page 98 Freedom Pass ..................................................page 101 Coaches ..........................................................page 109 Trams ..............................................................page 113 Riverboats........................................................page 119 Docklands Light Railway ..................................page 131 Trains ..............................................................page 141 Information for disabled drivers, including exemption from the Congestion Charge ..........page 144 Guides for people with learning difficulties......page 146 Mayor’s Introduction Introduction I am delighted to introduce this new guide, which Using public transport for the first time – brings together all the information you need to plan the first time ever, or after years of inability and make journeys by public transport within and exclusion – is joyous and liberating. London. We have taken care to make the guide easy If you have ever found it difficult – or even impossible – to use, and we are most grateful to SCOPE, whose to use public transport in London, then this guide is for assistance in preparing the guide has been invaluable. you. It shows you how much easier it is becoming to Getting around London by public transport has never get around London, and we hope that this encourages been easier or more accessible. All buses in London you to make use of the many forms of public transport are low-floor vehicles, meaning that they are available, including assisted public transport. If you are accessible to all customers, including wheelchair already a regular or occasional user of public transport, users. The Tube network, meanwhile, has a growing we hope that this guide will help you to make even number of step-free stations, and that number will more of the options available. continue to rise. There are also some excellent To start with here are some facts: assisted public transport options for people to whom buses and Tubes present barriers. All 8,000 buses in London are now low-floor, wheelchair accessible vehicles, opening up the whole Things are continuing to improve all the time, thanks city to wheelchair users and other people who have to the £10bn investment programme under way. previously found it impossible to use buses. From By 2010, a quarter of all Tube stations will have 2008, buses will have audio/visual next stop step-free access from street level to platforms, information, as will bus stops, adding to the ease with and 230 stations will have been modernised or which all customers can use buses. Additionally, refurbished. We are also working hard to improve wheelchair users are entitled to free travel on buses bus stations, so that you benefit from better waiting and Tubes. facilities and more comfortable journeys. Various forms of assisted public transport have been I hope that this guide improves your experience of set up specifically for people to whom buses and Tubes using public transport in London, and I look forward present barriers. Over two million journeys a year are to making London even more accessible to all in the made using these services, which are subsidised and coming years. therefore relatively affordable. Ken Livingstone, Mayor of London A growing number of Tube stations have step-free access from street level to platforms, and from 2012 half of all journeys that people that want to make on the Tube will be wheelchair accessible. 2 3 Journey Planner on the TfL website (tfl.gov.uk) The guide explains how to use each mode of public enables you to plan journeys that are specifically transport, one by one. For the Tube and Docklands Light tailored to your own mobility requirements. Railway, we have provided alphabetical lists of all stations, complete with concise information on Disabled and older people with a Freedom Pass are accessibility, interchange with other modes, and station entitled to free travel on buses and Tubes. Children facilities. For riverboat services, we have provided a list and young people under the age of 18 in full-time of all operational piers on the River Thames in London education are also entitled to free travel on buses that are served by riverboats, complete with information and trams. on accessibility, interchange with other modes, and These are just some of the things the Mayor and pier facilities. Transport for London have done to remove barriers The guide includes information on Freedom Pass, to our use of public transport. This booklet goes into a scheme that allows free travel around London for detail about all of them, and more. We know that people over 60 and eligible disabled people. Also everything’s not perfect, but it’s getting better and included are full explanations of Journey Planner and better. London is fast becoming one of the most the Interactive Journey Map. These two facilities on the accessible cities in the world, and we hope that this Transport for London website allow you to plan journeys guide helps you to make the most of the transport and check station information with your own access options available to you. requirements in mind. We have included the following maps for ease of reference: • Freedom Pass network • Key bus routes in central London • Tramlink map Bryan Heiser, Kirsten Hearn, • River map Special Adviser TfL Board Member • Tube map, including Docklands Light Railway to the TfL Board • Victoria Coach Station plan. All of these maps are correct as of January 2007. Please be aware that as transport services change, these maps will also need to change. You can always request the most up-to-date edition of all maps produced by TfL via our 24 hour travel information helpline: 020 7222 1234. 4 5 Buses Buses are a highly accessible way to travel around London. All of London’s 8,000 buses are now low-floor, wheelchair accessible vehicles. The ramps on all buses Buses must be in full working order at all times. Any bus with a defective ramp is taken out of service, so you are assured of full accessibility at all times. Wheelchair users are entitled to free travel on buses, as are Freedom Pass holders (see page 101 for full information). Children and young people under the age of 18 in full-time education are also entitled to free travel on buses. Journeys by bus and/or other modes of transport can be planned on-line using Journey Planner on the TfL website: tfl.gov.uk (see pages 95 to 97 for full information). Journey Planner enables you to plan journeys that do not involve the use of stairs, lifts or escalators. If you do not have access to the internet, up-to-date information about bus routes, timetables and fares is available by calling the 24 hour travel information helpline 020 7222 1234. 6 tfl.gov.uk 7 London Buses London Buses HACKNEY TOTTENHAM WEMBLEY Bus spider maps Using buses If you have access to the internet, you can view bus All buses are low-floor vehicles (excluding Heritage HARLESDEN ‘spider’ maps onCAMDEN the Transport for London website: buses on routes 9 and 15), which means that they are tfl.gov.uk. TheseTOWN diagrammatic maps illustrate the full lowered to street level when the bus stops and the range of bus routes that serve areas throughout London. doors open. This enables all customers, including people using wheelchairs, people with buggies, people with assistance dogs, and people with other mobility impairments, to get on and off buses easily*. EVERSHOLT STREET Every bus also has a retractable ramp, which connects EUSTON A STATION DORIC MELTON STREET WAY the floor of the bus directly with the pavement, making C D B G E access possible for wheelchair users. If you’re unable to C H board a bus because of a broken ramp, please wait for U Euston Road R ren Street C British Library Euston Square H Station F W the next one, and tell Customer Services as soon as Gardens A AZ Y EUSTON ROAD possible on 0845 300 7000. GORDON STREET ISLINGTON P H L Euston Lettered bus stop M University Square Kin Underground station T for College A Station SQUARE V National Rail I Hospital S T N London Travel O C Gower Street Information Centre K K 8.6.06 Russell Square fo tenham Court CITY ad Station Holborn Station Aldwych for Covent Ga WEST 91 Strand Trafalgar Square Charing Cross END Whitehall Station Waterloo Bridge for IMAX Cinema.