London Overground Mike Stubbs Director London Overground

Contents

• What is London Overground? • The need for London Overground • Where we started • Our journey • Where we are today • Future direction • Lessons & Conclusions

AWhat history is London of growth... Overground ?

• The part of Transport for London responsible for our heavy rail train services • We operate an outer London orbital rail network within Greater London • We set the specifications for train frequency, station facilities and overall performance, and are responsible for fares and revenue • We plan and fund improvements and extensions to the network • Network Rail manages and maintains most of the track and signals, as London Overground is part of the National Rail network 30% of Londoners are within walking distance of a London Overground station The need for London Overground The existing networks only facilitated radial journeys Aims of London Overground

• Provide metro services on mainline rail in London • Add capacity – make better use of London’s forgotten railways • New journey opportunities – enable orbital journeys • Drive regeneration and change – through improved transport links • Higher service standards – integration with wider TfL network, common ticketing, information and customer service standards

Immediate Objectives Existing, underperforming routes were devolved to TfL in 2007, creating London Overground • Increased Safety and Customer Service – staffed stations, TfL standards • Increased Reliability – industry leading punctuality • Increased Frequency – minimum 4tph service on all lines ‘Turn Up and Go’ • Expanded Network Delivered through: – Relentless management effort – An integrated, largely outsourced business – Targeted investment

Where did we start in 2007? Investment – East London Line Project in 3 Phases System Engineering principles on ELL Project

• Lifecycle Management • Operational concept • Requirements Definition • Modelling • System Breakdown Structure (Levelling) • Interface definition and management • Configuration Management and Baselines • Assurance

ProjectSystem Lifecycle Engineering Lifecycle

Development Operation & Remit Maintenance Inception

Functional Trial Operations Specification Feasibility Closeout

Preliminary Test Running Design

Detailed Design Test & Commissioning Development

Manufacture & Installation Delivery SystemManaging Engineering Delivery Breakdown - System Breakdown Structure Assurance – Test Running and Trial Operations

• Four stages of Test Running to include dynamic tests of infrastructure and rolling stock separately then integrated • Trial Operations with Railway handed over to operations – Shadow operation to demonstrate suitability of people and processes – Emergency exercises – Emergency services testing of procedures – Full opening date achieved 24 May 2010

Assurance - Technical Case

• Technical Case addressed totality of assurance • Technical Case required and assembled evidence that: – ELL will possess required behaviour (Product based argument) – correct processes used (Process based argument) • Supplier had “burden of proof” that acceptance criteria was met, Project accepts • TC used Goal Structuring Notation to make the assurance argument clear through visual representation

Our Journey – Change and Growth

5 car trains (LOCIP) Orbital Network (ELL P2)

ELL P1A

WA Class 378s Devolution and NLL Capacity (NLRIP)

Opening of ELL Responding to Growth - LO Capacity Improvement Programme Mayor committed • 1st ELL 5 car train by end 2014 • 1st 5 car train on rest of LO by end 2015 Where we started .... Where are we now Where we have come from Where are we now

• 184 million passengers last year (33 million in 2007) • 1485 trains per day • 125km of route • Serving 112 stations. • We operate 98 trainsets, consisting of: – 90 electric trains – 8 diesel trains • Delivered in under 9 years, through c £2bn of investment

The Future

• More change and growth! • A new operator from November 2016 with a focus on even higher operational performance • Expansion through devolution rather than construction • Political, public and stakeholder support for more of London Overground, but….. …..absolute need to maintain day to day performance at the highest levels

Lessons and Conclusions • London Overground has been a huge success • Focus on clear objectives – deliver what the customer wants • Integrated business – common goals, including down supply chain • Targeted investment in incremental improvements – highly cost effective • Be prepared for continual change

Mike Stubbs – Director London Overground Transport for London

[email protected] +44 (0)7770 645027