Annual Report and Statement of Accounts 2012/13 MAYOR OF LONDON Transport for London | Annual Report and Statement of Accounts Contents 4 Mayor’s foreword 52 Improve transport opportunities for all Londoners 6 Message from the Commissioner Spotlights: – Cycle fever to reach southwest London 10 Year at a glance – More travel access for everyone 12 Operational performance 58 Reduce transport’s contribution to climate change and improve its resilience 14 Effective and efficient Spotlights: business operations – Hybrid buses improve air quality, and reduce CO2 emissions and costs 16 Progress against the Mayor’s Transport Strategy 62 Support delivery of the London 2012 Olympic and 18 Support economic development Paralympic Games and its legacy and population growth Spotlights: Spotlights: – The greatest show on earth – An historic 150 years of the Tube – One Team Transport – Crossrail – Europe’s largest – Keeping London moving construction project – Cutting roadwork delays 70 Statement of Accounts – The Emirates Air Line – a UK first – Creating a climate for innovation 210 Annual Governance Statement – Coming full circle 219 Chief Officers 34 Enhance the quality of life for all Londoners Spotlights: 220 Members of TfL – Quick and convenient payments – Digital revolution goes underground 223 Directors of Crossrail Ltd – Every journey matters – No-idling campaign 224 Membership of TfL panels and committees 44 Improve the safety and security of all Londoners 226 TfL Members’ meeting Spotlights: attendance 2012/13 – The road ahead – Lowest ever crime rates on 228 Remuneration the transport system – Emergency unit gets the ‘blue light’ 2 Chapter 0 Chapter/Section title here Transport for London Annual Report and Statement of Accounts 2012/13 3 | Mayor’s foreword This year proved beyond doubt that the Capital’s success depends on an efficient and world-class transport system. When London succeeds, so too does the rest of the country. If London’s Tube, railways, buses and roads This is vital investment in the UK’s national If things go wrong, the buck stops with had failed to cope with the pressures of the economic infrastructure which will ensure that Sir Peter and his team. But, increasingly, Olympic and Paralympic Games, then the London continues to lead the whole country things are going right. This is not by chance. UK’s reputation would have been damaged out of recession, creating thousands of jobs The success of the Games and more reliable irrevocably in the eyes of the world. Our and growth along the way. day-to-day services are the result of years transport system didn’t just cope, it triumphed. of good leadership, hard graft, meticulous As a result, the Capital’s reputation as a place Behind all of this hardware is a group of planning and effective delivery. in which to live, work and invest has never people whose effort, professionalism and been higher. Our efforts are already bearing dedication make it all work. These people As I outlined in my 2020 Vision, an efficient fruit with investors lining up at the Royal deserve our thanks. transport system is vital to our future. From Docks, Battersea and beyond. 2011 to 2021 London’s population will have Sixty-one thousand people are employed in risen by a million and that is why we will Transport for London’s (TfL’s) achievements TfL’s supply chain – 41,000 outside London. need even better transport links to move are not, of course, limited to the Games. It The steelworkers of Scunthorpe, for example, people across the city to their jobs and is carrying more people, more reliably, safely are helping us Londoners to get to work homes. Our future prosperity depends and efficiently than at any point in history and each morning. on a transport system that can support delivering impressively on one of the biggest that huge population growth. investment programmes being undertaken Then there are the people who are working anywhere on the planet. Every year it gets day and night to build new transport capacity So now is not the time to turn off the better – and this year it got a lot better. and upgrade our ageing Tube lines. They investment tap. As the opening of Crossrail are delivering, on time and on budget, a begins to come into sight, we must look further Boris Johnson And that is thanks to a laser-like focus on programme of work that is Brunelian in its ahead, press on and secure a funding package Mayor of London day-to-day services and steady and sustained ambition and scale. They are transforming for Crossrail 2 and other investment that will investment to improve everyone’s journeys. our city. continue to drive the success of London and This means new rail lines, the modernisation this country for decades to come. of our 150-year-old Tube, the arrival of The men and women who operate our Crossrail, new trains and buses, improved transport networks on a daily basis make a roads and traffic signals and a step-change huge contribution to life in London: the station in facilities for cyclists. staff, bus and train drivers, the people in our control centres, those working in our depots and garages and our maintenance crews. Too often their work is a thankless task. 4 Message from the Mayor Transport for London Annual Report and Statement of Accounts 2012/13 5 | Message from the Commissioner This has been a remarkable year for London’s transport systems. Our networks are carrying more customers than ever, more reliably, safely and more efficiently. The Capital’s population is increasing by the the passion and dedication of the Tube’s staff The construction of Crossrail continued at maintenance and construction contracts that equivalent of two full bus loads of people in delivering a better network and increasingly pace, with fantastic progress made in digging will save up to £450m and deliver better roads. every day or one full Tube train a week and high standards of customer service. And, the the 26 miles of tunnels that will bring such we have completed the first key stages of the 150th anniversary of the Tube was celebrated in desperately needed capacity to the rail Our bus network goes from strength to strength, renewal of the world’s oldest underground style by running a steam train, which captured network. This spring and summer will see huge with passenger numbers not seen since the ready to cope with it. the world’s imagination and enabled us to make tunnel boring machines break through at what 1950s. This is one of the greatest bus networks the case for investment very convincingly. will be brand new stations at Bond Street, in the world and crucial to the success, not London’s transport, once seen as the Achilles’ Canary Wharf and Woolwich. only of the Outer London economy, but to heel of our bid for the 2012 Olympic Games, We completed the London Overground central London and the booming night time was one of its greatest successes. extension to deliver the first orbital rail service On the roads, action such as making utility economy. Our wonderful new, fuel-efficient since the Circle line in 1884, revolutionising companies pay for the amount of time they dig New Bus for London is also setting new levels Efficient and reliable transport is at the centre service levels and stimulating new economic up our busiest routes has led to more than 90 of quality for our passengers. of maintaining London’s position as a world- activity along the route. This better service has per cent of these roadworks taking place outside leading city, the engine of the UK economy seen passenger numbers grow so rapidly that peak hours, reducing lost time and frustration. The popularity of cycling continues to grow and and a generator of thousands of jobs and we have ordered new rolling stock to alleviate Working in partnership with the London we’ve been able to make major improvements apprenticeships across the country. the worst of the overcrowding. boroughs, we have introduced new single such as expanding Barclays Cycle Hire to new This was a year in which steady and sustained investment continued to translate into visible improvements for the millions of customers and users who rely on us to keep London working, growing and make life here better. The Tube, celebrating 150 years of serving London, has never been more reliable. Investment in new signalling, track and trains as well as a relentless focus on improving day- to-day reliability saw passenger numbers break all records, with 1.23 billion journeys made and reliability 40 per cent better than in 2007/08. The BBC documentary ‘The Tube’ and its companion programme on the 150th anniversary gave an insight into what it takes to keep the system running efficiently every day while at the same time undertaking the largest capital investment programme to effectively rebuild it. It also showed, in a very human way, 6 Commissioner’s foreword Transport for London Annual Report and Statement of Accounts 2012/13 7 | parts of the city, make key junctions safer, Around 30 per cent changed travel time or You would expect someone in my position and improve cycling conditions in many town route, or worked a day or two from home to argue for further sustained investment in centres. I am also determined to take every and delivered the most successful travel transport. But the case for doing so carries the step possible to protect cyclists by improving demand programme of its kind. overwhelming support of customers and users, the safety of HGV construction vehicles. business and politicians who can see what this In addition, our renewed focus on improving brings to London and the country as a whole.