Healthwatch Responds to Lewisham and Greenwich NHS Trust's Care Quality Commission Inspection Rating of 'Requires Improvemen

11/17/2017 Lewisham and Greenwich NHS Trust’s Care Quality Commission rating

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Healthwatch Lewisham gives children, young people and adults in Lewisham a stronger voice to influence and challenge how health and social care services are provided within the borough.

Thursday 17th August 2017 - Healthwatch Lewisham News Flash

Healthwatch responds to Lewisham and Greenwich NHS Trust’s Care Quality Commission inspection rating of ‘requires improvement’

Healthwatch Lewisham are disappointed by the poor performance of Lewisham

and Greenwich NHS Trust that has led to an overall assessment of ‘requires

improvement’ from the Care Quality Commission (CQC) in their latest inspection

report.

The CQC report scores the Trust as requiring improvement against five key

areas: Safety, Effectiveness, Caring, Responsiveness and Leadership

The lack of progress from the Trust’s 2014 CQC report, and the 2016 CQC report of

Queen Elizabeth Hospital’s emergency department and medical services (including

older people’s care), is particularly frustrating.

Patient safety and the weaknesses in leadership within the Trust are areas of

significant concern. The report states: “Whilst there are many contributing factors

as to why significant progress has not been made, we identified that a lack of http://mailchi.mp/b54aeb69b424/healthwatch-lewisham-annual-report-201617-released-1154325?e=[UNIQID] 1/4 11/17/2017 Lewisham and Greenwich NHS Trust’s Care Quality Commission rating

Subscribe decisPastive d Issuesecision making by the executive was a significant factor.” (Page 26)

We are pleased to see the areas of excellence identified in the report including the

Trust’s community services which were rated ‘outstanding’.

Folake Segun, Director of Healthwatch Lewisham and Healthwatch Bromley

stated:

“The report reflects what people have told us. There are many areas across the

trust that require improvement but we are very pleased to see services for

children and young people at University Hospital Lewisham rated ‘good’ in all

five areas. It’s particularly encouraging as this is an improvement from the

previous inspection report, which rated the safety of these services as ‘requires

improvement’.”

Rikki Garcia, Chief Executive of Healthwatch Greenwich stated:

“The decline in quality of end of life care at Queen Elizabeth Hospital, from a

rating of ‘requires improvement’ to ‘inadequate’ is worrying, as is the decline in

the safety rating of surgery from ‘requires improvement’ to ‘inadequate’. Some

of the area’s most vulnerable patients may be at risk because of this.”

The Trust have provided us with details of some the work already under way to

improve services, and in a statement this morning Tim Higginson, Chief Executive

of the Trust said:

"The CQC report shows that we were not getting it right for every patient every

time when the inspection was carried out. We apologise to the individual

patients and their families where the report shows that we were failing to

provide the best care.

http://mailchi.mp/b54aeb69b424/healthwatch-lewisham-annual-report-201617-released-1154325?e=[UNIQID] 2/4 11/17/2017 Lewisham and Greenwich NHS Trust’s Care Quality Commission rating

Subscribe“We laPastunch Issuesed a major safety and quality improvement plan immediately after

the CQC inspection in March and have made significant improvements for

patients. This is a joint plan with our health and social care partners to make the

improvements needed across the whole system to address the issues raised by

the CQC.”

We hope that Lewisham and Greenwich Trust will continue to make

improvements, and ensure that local people have access to the safe, effective,

and well-run services they deserve. Healthwatch Lewisham have already offered

our support to the Trust help improve care and leadership. We have a good

working relationship with the Trust and we welcome the openness of the Trust in

working with us, and recognise that a great deal of work is still needed.

We encourage patients, family, friends and carers to contact us to tell us about

their experiences of using health and social care services. To do so please

visit www.healthwatchlewisham.co.uk.

The full CQC inspection report can be found

here: http://www.cqc.org.uk/sites/default/files/new_reports/AAAG5696.pdf

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