Natural gas pipeline safety and emergency information for Emergency Responders
Emergency Number: 1-888-444-6677 About Maritimes & Northeast Pipeline
Maritimes & Northeast Pipeline is In case of emergency, call: an historic project, essential to Our pipeline is monitored 24/7. the development of the natural If you suspect a pipeline emergency, please call the 24-hour emergency number gas industry in the Maritimes. for Maritimes & Northeast Pipeline at: The Pipeline system operates more than 1,100 km of high- 1-888-444-6677 pressure natural gas transmission pipeline in eastern How to reach us: Canada, providing natural gas to Maritimes & Northeast Pipeline areas in Nova Scotia, New 1-888-444-6677, Brunswick, Maine and the our menu options are: northeastern U.S. 1 for emergencies A joint venture of Enbridge Inc. 2forlocaterequests (77.53%), Emera Inc. (12.92%), 3 forallothergeneral and ExxonMobil (9.55%), M&NP information questions. isheadquarteredinHalifax,Nova More information can also be found by Scotia and operates an additional visiting www.mnpp.com . businessofficeinWalham, Massachusetts. Canadian Public Awareness Program (non-emergencies only)
Phone 1-877-640-8665 (Public Awareness hotline)
Email [email protected]
Mail Public Awareness Program 200, 425-1st Street S.W. Calgary, AB T2P 3L8
Website enbridge.com/publicawareness Pipeline safety: 1 Asharedresponsibility
At Maritimes & Northeast Pipelines, our Afterreadingthisbrochureyou most valuable relationships are with the should know how to: people and communities we touch • Use pipeline markers to identify the through our operations. proximityofpipelinesinyourarea. Keeping in touch with you is very • Recognize the signs of a natural gas important to us; that’s why we contact pipeline leak. those who live, work and congregate near our systems on an ongoing basis. • Handle initial pipeline emergency calls in your area. This brochure is intended for emergency responders— including • Contact Maritimes & Northest firefighters,membersoflawenforcement, (in emergency and 9-1-1 dispatchers, emergency medical non-emergency situations). technicians, emergency managers, • Work with Maritimes medical facilities and mutual aid & Northeast when responding partners—to help inform you of your to an emergency situation. vital role in pipeline safety, which • Request emergency may include: responder training. • Coordinating a community • Access and review ourEmergency emergency response plan. ResponsePlan. • Activating your organization’s emergency response plan. • Contacting the pipeline operator if your organization receives the initial notification of a potential pipeline emergency. We ask that you read, and • Providing medical aid and other then share, the important lifesaving services, if necessary. information in this brochure. • Working with Maritimes & Northeast Pipelines to keep the public safe in a pipeline emergency by disseminating information and determining and implementing evacuation procedures, if necessary. 2
Includedatthebackofthisbrochureis a map of the Maritimes & Northeast system that identifies where our pipelineoperationsstaffarelocatedin proximitytoyourarea. Tolearnmoreaboutouremergency response programs and to view our Field Emergency Response Plan visit mnpp.com/ERresponse. You can also contact a Maritimes & Northeast representative (all numbers are located at the back of this brochure). Our operations 3
The Maritimes & Northeast Maritimes & Northeast takes its system consists of an responsibility for safe pipeline operation very seriously. approximately 30″ diametre Being responsible for pipeline safety, underground mainline however, does not mean we’re in it running from Goldboro, alone. We work year-round to keep our Nova Scotia through operations safe and reliable, and weregularlycommunicate important Nova Scotia and New information to local governments, Brunswick to the emergency services, utilities, Canadian – U.S. border contractors, landowners, tenants, near Baileyville, Maine. regulators and neighbours. While most of our system is buried out of sight beneath the ground in the ROW, we never lose sight of the bigger picture of our potential impact on the air, water and land around us, and our responsibility to preserve all elements of our environment.
Infact,ourpractices—including pipeline design, construction, testing, maintenance, operation and safety practices—are subject to government regulations, which we meet or exceed.
We constantly monitor all of our activities and take every step to make sureweprotecttheenvironment. Our control centre constantly monitors and controls our network ofpipelines, keeping operators continuously apprised of conditions and trends along the ROW. We also have pipeline operations staff situated along the ROW in the unlikely event of an emergency.
Pleaseseethebackofthisbrochure for a map of operations staff locations near you. Recognizing the pipeline 4 right-of-way
A right-of-way (ROW) is The depth and actual location of the pipelinemayvaryacrossMaritimes& a strip of land of varying Northeast’s system. As such, only a widths that may contain Maritimes & Northeast representative can accurately determine the location one or more pipelines. and depth of our pipeline. That’s why it’s important to always call your local One-Call center, Atlantic Dig The pipeline ROW Safe, in advance of any planned activity. If underground utilities do exist, they will The ROW: be located and identified using • Identifies an area that restricts certain temporary colour-coded markings. activities to protect public safety. There may also be other pipelines in the • Provides Maritimes & Northeast area. As emergency responders, you employees and contractors access shouldfamiliarizeyourselfwithall tothepipelineforinspections, pipeline systems in your jurisdiction. maintenance, testing and in an emergency. The ROW can exist in many kinds of ecosystems, such as river crossings, cultivated fields and urban areas. All pipeline Because of this, there is no distinct look markers provide important to the ROW. information including the pipeline owner name, the Pipeline markers type of product being Pipeline markers are signs that indicate carried and an emergency thatapipelineisintheareaandthey number for reporting should never be removed or relocated pipeline emergencies: by anyone other than the pipeline 1-888-444-6677. operator. While permanent markers are locatedatroads,railways,water courses and varying intervals along the ROW, these indicate only the approximate location of the buried pipelines and should never be used as areferencefortheexactlocation. Recognizing the warning signs 55
Signs of a leak You might hear: Given our thorough maintenance, • An unusual roaring, blowing, testing, training, monitoring and safety hissing or loud whistling sound. programs, a pipeline leak is unlikely. You might smell: However, if one were to occur, it’s important that you know the warning • Gaseous or “rotten egg” odour. signs and how to respond in the event of an emergency, or if you suspect Possible hazards associated with a pipeline operations have been natural gas pipeline leak or rupture: disrupted in any way. • Dizziness or suffocation if the leak You might see: occurs in a confined space.
• Dead or dying vegetation on or • Ignition/fire if an ignition source is near a pipeline in an otherwise present during a leak, which may green area. result in burns.
• Dirt or dust being blown from • Potential explosion with the the ground or appearing to be necessary gas to air ratio. thrown into the air. • Projectiles ejected from the force of • Bubbling in wet areas or escaping gas. blowingintotheairatapond, It is important that you do not create creek or river. an ignition source if you suspect • Abnormal turbulence at the anything abnormal along a pipeline surface of streams. route. Potential ignition sources include smoking materials or open flames, cell • Flames, if a leak has ignited. phones, pagers, flashlights, keyless entry remotes, and motor vehicles.
It is also important to remember that emergency responders should never try to operate pipeline valves. Partners in protection 6
The Maritimes & Northeast Keepingthepipelinessafefor everyone is our most important job, system doesn’t just run and pipelines have been proven as through communities—it the safest transportation mode for energy commodities. connects them. Maritimes & Neighbours living and working in the Northeast employees live vicinity of our pipelines can be assured near you and work with you thatMaritimes&Northeastisa respected and reliable operator with a every day. strong commitment to safe construction, operations and maintenance of our pipeline system. We value the cooperation and safety awareness of thousands of neighbours who live and work along the pipeline ROW, including police, fire and other emergency services. Acoordinatedresponsewith 7 Maritimes & Northeast Pipeline
While rare, pipeline incidents As emergency responders, you are trained to deal with a wide variety of can occur. If potential trouble potentially dangerous conditions. occursanywhereontheline, In the case of a natural gas pipeline protecting the public is our leakorrupture,yourearlypresenceon the scene can help us determine what first priority. problem has occurred, what damage or disruption is either present or preventable, and how we can work together to manage the situation. Although our pipeline response staff is immediately dispatched upon notification, local emergency response organizations often receive the initial report. Preparedness and quick responsehelptominimizethethreatto the public. Oursafetypriorityincludesfirst responders, and we value the expertise you possess. That’s why we are committed to strengthening our partnerships through meetings, training exercises, personal contact and information updates such as this brochure. We always appreciate hearing from you and encourage you to call at your convenience whenever you have questions or concerns. For Maritimes & Northeast, preparedness means developing integrated response plans based on open communication and teamwork. We also work to provide Maintaining open local emergency services with the communication and a close necessary information they require working relationship with to respond appropriately. We also hold local authorities and regular emergency response training emergency responders is andexercisesinselectlocations essential for us in throughouttheyeartokeepemployees’ safeguarding the skills fresh, and to maintain strong and communities along our effective coordination with local pipeline routes. emergency responders. Knowwhat’sthere: 8 product information
It is important to remember Safety Data Sheets (SDS) contain that the natural gas carried information about regulatory on Maritimes & Northeast classification, health hazards, toxicity, first aid and fire information Pipelines’ system is flammable, for the products in the pipeline. hazardous, and explosive under SDS information regarding products specific conditions. is available at various locations across our system.
Since some commodities are more In the event of a Maritimes & Northeast flammable than others, a pipeline Pipelines incident, representatives will leakorrupturewillhavedifferent provide emergency responders with consequences depending on the the SDS for the product in the pipeline. commodity being transported. Emergency Planning Zone (EPZ) Hydrocarbon products such as naturalgasandnaturalgasliquids TheEPZistheradialareafromany are very flammable, and can catch point on the pipeline where emergency firefromeventhesmallestsparkor planningactivitiesmayhavetooccurin ignition source. the event of an emergency. EPZs are dependent upon pipeline diameter The sweet gas transported through andtheoperatingpressure.Maritimes theMaritimes&Northeastsystemis & Northeast Pipeline EPZs range from flammable and potentially hazardous 100to800metres. and explosive under certain conditions.
Characteristics of natural gas
Natural gas Property or behaviour
Lighter than air Natural gas is 40 percent lighter than air.
Composition Mostly methane and small amounts of ethane.
Hazardous material Due to its flammability. Flammable Approximately 5 -15percent.
Odourless Natural gas is odourless in its natural state. The smell of rotten egg often associated with natural gas is normally due to an odourant that is added in some pipelines and distribution systems. Combustion products No significant harmful compounds result from natural gas combustion. However, incomplete combustion may produce carbon monoxide. Ignition temperature The ignition temperature is nearly 1,200° F / 649° C. Static electricity, pilot lights, matches, and sparks from telephones, electric motors and internal combustion engines can easily reach this temperature. Asphyxiant Natural gas can displace oxygen in an enclosed space, resulting in the potential for suffocation. Non-toxic The sweet gas transported in the Maritimes & Northeast line is non-toxic. Receiving the call 9
Maritimes & Northeast’s Dealing with calls pipeline response teams are The guidelines below may augment your standard procedure for handling generally dispatched to a emergency calls that relate to pipeline emergencies. This information is also pipeline incident in one of provided to landowners, residents several ways: and tenants. Advise the caller that Maritimes & Northeast Pipeline emergency • Our 24-hour control centre detects or response crews will be contacted is notified of and confirms a potential immediately and will arrive at the problem and, depending on the site as soon as possible. situation, notifies emergency responders directly. If the caller reports a strong diesel fuel or rotten egg smell,advisethe • A landowner, tenant or member of the following at your discretion: public suspects a potential problem and phones the toll-free emergency • Evacuate the area and, if safe to response number. do so, try to prevent others from • A Maritimes & Northeast Pipeline entering. Move as far away from representative is already on the scene theleakaspossible,toasafe and contacts emergency responders position upwind of the potential for assistance (such as monitoring leak site. access, controlling traffic, fighting • Avoid contact with escaping fires or evacuating residents). liquids, vapour clouds or gases. • An emergency response organization • If they suspect natural gas has receives the initial report. leakedintotheirhouseoroffice, evacuate immediately. • If you can do so safely, turn off any mechanized equipment that you and others around you may be using. Put out cigarettes or other lit materials. • Avoid contact with escaping liquids, vapour clouds or gases. • Don’t start your car or any other equipment that could be a potential ignition source. Do not operate pipeline valves.
4 If an evacuation centre has been designated, advise the caller of the location.
5 Contact Maritimes & Northeast Pipeline using our toll-free, 24-hour emergency number: 1-888-444-6677. This number is also located on all pipeline marker signsalongtheROW. 10 What you shouldn’t do
Never attempt to Do not create a spark. Ifafireoccursata operate pipeline valves Possible ignition Maritimes & Northeast or extinguish any sources include: facility, unless lives pipeline fires. Doing so are at risk, we ask • Smoking materials may prolong or worsen that fire crews stay an incident—or even • Open flames outside of the station cause another leak • Light switches property until in the pipeline. Maritimes & Northeast • Telephones, cell representatives arrive. Our control phones, pagers, centre personnel flashlights, keyless We work to protect canshutdownvalves entry remotes people, property and automatically, while the environment. In the trained Maritimes & • Motor vehicles event an incident Northeast personnel • Other electronic occurs, let the primary are required devices fire burn and control any to manually close secondary fires if safe other valves. to do so. In an Emergency an In Key actions for emergency responders
1. Notify Maritimes 2.Establisha 3. Unified & Northeast safety zone command
Immediatelyphonethe Establishasafety • Set up unified command. Maritimes&Northeast zone—minimumradius • Maritimes&Northeast emergencytoll-free of 800 metres. employees integrate into number.Ourmonitoring • Protect people first, theestablishedunified system mayhavealready environmentsecondand commandstructure. alertedustothedisruption, thenproperty butpleasecalltobesure. • Maintainlinesof •Evacuateifnecessary communicationuntil When calling, please and safe to do so Martimes&Northeast provide: representatives arrive •Isolateareaand onsite. • Name denyentry • Location •Ourrepresentativescan •Eliminateallignition providepipelinespecific • Description of the sources emergency informationsuchas: • If possible, monitor • Pipelinepressures Toll-Free atmosphere (natural gas EmergencyNumber detectionequipment) •Valveclosuresandor system shut in 1-888-444-6677 •Containorcontrol secondary fires if safe to • Estimated time until line doso isdepressurized Planning ahead
Planningaheadallowsusto work together as an effective team if an emergency occurs. Maritimes & Northeast’s visits with local authorities and emergency response organizations are an opportunity to discuss a coordinated approach to handling pipeline incidents.
Immediate response In the event of an incident, our emergency plan will immediately go into effect. • Maritimes & Northeast will work with local emergency responders to identify and solvetheproblem. •Personnel from our control centre have the ability to quickly shut down and isolate sectionsofthepipeline. •Local emergency responders will be notified. They may secure the area and moveresidentstoasafelocation depending on the situation. • Our trained response staff will arrive to deal with the release and repair the damaged pipe or facility. If an incident occurs, Maritimes & Northeast emergency response teams are responsible forensuringtheproblemisdealtwith quickly and efficiently. Our personnel will work to keep responders and the public safe, protect the environment from further harm and conduct all necessary follow-up stepstoreturnthecommunitytoits original condition.
Incident Command System (ICS) 14
Maritimes & Northeast uses the Elements of response management enabled through use of the ICS: Incident Command System (ICS) • Incident Action Plan—define objectives, for managing a response strategies, resources that contribute to public safety, responder safety and toanemergency. the environment • Site safety and security Its organizational structure is • Communications plan designed to coordinate with • Containment other responding agencies. • Clean-up and waste management • Public information management Through specific roles under a unified command system, Maritimes & Northeast will work together with local responders to effectively, safely and efficiently manage any incident along our system.
Basic Incident Command System Structure
Command Operations Planning Logistics Finance
Overall Reduceor Collection, Supplying All financial managementand eliminate the evaluationand supportneeds matters determination hazard,implement dissemination of of priorities containment and tactical information, and objectives controlmeasures development of for the safety an Incident Action of responders, Plan(IAP),and the public and coordination theenvironment, of resource and restore identification normaloperations 15
TheICSisaflexible,scalabletoolthat provides a common framework, uses common terminology and has standardized job aids. These attributes help ensure that the incident swiftly transitions from the reactive toproactivephasebysetting upachainof command, establishing a set of priorities and strategies, and coordinating resources to address those priorities, often with our emergency response partners. By using the ICS, trained personnel from across the organization can be deployed to support an incident. Training and exercises 16
Emergency response training Thetrainingisavailableat mypipelinetraining.com. Certification exercisesareakeypartof is also available, by request, upon our emergency response completion of the program. preparedness. Frequent exercise Please note that the API/AOPL training participation by all emergency program is currently only available in response staff is critical to English. To request training in French, maintaining response readiness. pleasecontactEnbridgedirectlyat 1-877-640-8665 orbyemailat [email protected], and we will connect you with a local Online emergency responder training Emergency Response Coordinator who TheAmericanPetroleumInstitute(API)and can help facilitate French training. theAssociationofOilPipeLines(AOPL) havecreatedafreeonlinetrainingportalto Exercise participation assistfirstrespondersonthetechniques and skills necessary to address liquids or Maritimes & Northeast’s Field Emergency natural gas pipeline emergencies. Content Response Plans are available to all for these offerings comes from the National emergency response organizations within Association of State Fire Marshals (NASFM) proximity of our operations. The Field “Pipeline Emergencies” curriculum and as Emergency Response Plans focus on first such is considered best in class. responderactions,includinghowMaritimes & Northeast will work with first responder The three available courses are organized organizations during the initial stages of a by need: pipeline incident. 1. Emergency Personnel Awareness (Introduction) 2. First Responders Operations (Intermediate) 3. Hazardous Materials Technician (Comprehensive) Throughout the courses, participants If you would will learn: liketoparticipateinan • Thebasicsofgasandliquids emergency response pipeline operations exercise, please call the • Potential hazards associated numberforyourarea,listed with products on the last page of this • Pipeline emergency response tactics brochure and ask to speak toanemergencyresponse • How to manage pipeline coordinator. emergency response • How to apply the information to real-life situations 17
We have comprehensive emergency • Basic first aid skills. response and preparedness plans that meet • Initiating notifications. the strict guidelines set out by the Canada • ICS organization during an emergency. Energy Regulator (CER). • Media communications. These programs are made up of several parts such as plans to respond to incidents Types of exercises and minimize impacts, staff training and public notifications. To learn more about our •Workshops emergency response programs and to view •Tabletop Exercises our Field Emergency Response Plan visit mnpp.com/ERresponse. • Drills •Functional Exercises Types of training •Full-scale Exercises Our response personnel receive regular training—both in classroom and Media communications field demonstrations including: A coordinated approach to media • Pipeline operating practices communications allows accurate, important and procedures (including information to be provided to the public with emergency response) minimum confusion or delay. We have • Implementation and activation trained and qualified spokespeople to of Emergency Response Plans coordinate public statements and respond • Safety procedures to media inquiries. Our spokespeople • Selection and use of personal can be reached at 1-888-992-0997 protective equipment or email us at [email protected]. • Material hazards and risk assessment techniques Protecting your community 18
Prevention is key. These measures include: • Sophisticated monitoring and control While Maritimes & Northeast has systems that operate 24-hours a day, 365 days a year developed effective emergency • RegularpipelineROWpatrolsbyaircraft response procedures, and in some areas by land • Investigative dig programs to support wecontinuetofocusonall pipeline integrity of the tools, technologies and • Meeting and exceeding industry strategies that support safe standards and regulations • Public awareness education and reliable operations. • Pipeline response staff at key locations along the pipeline route • Research and development on technologies designed to prevent corrosion and cracking • Theuseofdurablecoatingsystemsand cathodic protection (use of low voltage electric current) to protect pipe from external corrosion • The use of increasingly sophisticated in-line inspection technologies to measure the size and location of every minuscule change in the integrity of every line in our system
Security Maritimes & Northeast views the security of our facilitiesas an integral part of our Emergency and Security Management Program. As such, we continue to exercise our plans and maintain open communications and close working relationships with local authorities and emergency responders.
Maintaining pipeline integrity Fromthepurchaseofhighqualitysteelpipe manufactured to meet stringent criteria, to the cathodic protection system we employ to prevent corrosion, Maritimes & Northeast makesthesafetyofthesystemapriority before and during its operation with a variety of processes and technologies. Metepenagiag UV14 Mi'kmaq Nation Caribou Alberton Toqique UV108 VICTORIA Renous COUNTY PRINCE Rogersville Indian Island COUNTY Lennox Island UV126 2 Perth-Andover NORTHUMBERLAND Richibucto UV COUNTY KENT UV16 Presque 11 105 UV Margaree Isle UV COUNTY Elsipogtog NEW First Nation UV2 Souris Abegweit UV130 8 Bouctouche Morell UV1 107 UV UV134 Kensington UV QUEENS CARLETON BRUNSWICK Buctouche Charlottetown KINGS Inverness COUNTY MicMac COUNTY COUNTY Wagmatcook UV560 116
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UV8 Bridgewater 120 Western Parkway, Bedford, Nova Scotia, B4B 0V2 Wildcat DIGBY Maritimes & Northeast COUNTY Medway (!^_ Pipeline Operations Staff Pipeline (Canada) UV101 Ponhook QUEENS !% Compressor Station UV1 30" Main 2" St George Lateral 340 COUNTY M&R Station UV *# 16" Saint John Lateral 12" Halifax Lateral UV203 Maritimes & Northeast Pipeline 8 " Moncton Lateral 8" Pt Tupper Lateral Liverpool 4" Lake Utopia Lateral 6" Pt Tupper Lateral Other Enbridge Pipeline YARMOUTH SHELBURNE 0 35 70 105 KM Highway COUNTY COUNTY NAD 1983 Quebec Lambert Acadia UV3 Municipal District North American 1983 Yarmouth Shelburne © 2020, Enbridge Inc. First Nations Reserve This map has been compiled from the best existing sources available at the time of preparation. However, Enbridge Inc., Enbridge Energy and/or its affiliates and/or Parks or Recreation Area subsidiaries do not guarantee the accuracy of the map or assume responsibility of liability for any reliance thereon. U:\GIS\Maps\GTM\Emergency Response\ResponderMaps_Maritimes & Northeast.mxd How to reach us
Emergency Number 1-888-444-6677
We appreciate your calls, any If you need general information or have a time of the year, any time of day. non-emergency question or comment: please call us toll-free at 1-888-444-6677. Thispagecontainsimportant For Maritimes & Northeast representatives in phone numbers you can your area , please call: usetocontactaMaritimes& Northeast representative. 1-888-444-6677 Choose menu option: 3 forallothergeneral information questions
If you have any comments or questions, please contact us. Please call your If you suspect there is a problem with a local regional office listed to the right Maritimes & Northeast Pipeline, please call us andasktospeaktoaMaritimes& toll-free, 24-hours a day: 1-888-444-6677. Northeast representative or an emergency response representative. Moreinformationcanalsobefoundonline at mnpp.com/ERresponse.
AHelpfulTip: Save the Maritimes & Northeast emergency phone number inyourlistofcontactsorcellphonefor quick reference in an emergency. Maritimes & Northeast Pipeline Public Awareness Program, 2021