ENBRIDGE 2012 CORPORATE SOCIAL RESPONSIBILITY REPORT SOCIAL PERFORMANCE ENBRIDGE 2012 CORPORATE SOCIAL RESPONSIBILITY REPORT TABLE OF CONTENTS ABOUT ENBRIDGE .............................................................. 1 LA6 Percentage of total workforce represented in formal joint management-worker health and safety committees that help ABOUT THE ENBRIDGE 2012 CORPORATE SOCIAL monitor and advise on occupational health and safety RESPONSIBILITY REPORT ................................................. 2 programs. ............................................................................... 43 FORWARD-LOOKING INFORMATION ................................ 3 LA7 Rates of injury, occupational diseases, lost days and absenteeism, and number of work-related fatalities by region AWARDS AND RECOGNITION ............................................ 4 and by gender. ....................................................................... 44 STRATEGY AND PROFILE ................................................. 5 LA8 Education, training, counseling, prevention and risk- control programs in place to assist workforce members, their ORGANIZATIONAL PROFILE ............................................ 5 families or community members regarding serious diseases. REPORT PARAMETERS .................................................. 6 ................................................................................................ 44 GOVERNANCE, COMMITMENTS AND ENGAGEMENT ... 12 LA9 Health and safety topics covered in formal agreements with trade unions. ................................................................... 45 GOVERNANCE (ENBRIDGE INC.) ................................... 12 LA10 Average hours of training per year per employee by COMMITMENTS TO EXTERNAL INITIATIVES ...................... 14 employee category. ................................................................ 46 STAKEHOLDER ENGAGEMENT....................................... 16 LA11 Programs for skills management and lifelong learning OVERALL MANAGEMENT APPROACH TO CORPORATE that support the continued employability of employees and SOCIAL RESPONSIBILITY ................................................ 19 assist them in managing career endings. .............................. 46 CSR POLICIES AND VALUES STATEMENT ...................... 19 LA12 Percentage of employees receiving regular performance and career development reviews, by gender. .. 47 HUMAN RIGHTS ........................................................... 19 COMPLIANCE AND ETHICS (PRINCIPLE 10 OF UN GLOBAL LA13 Composition of governance bodies and breakdown of COMPACT) ................................................................. 20 employees per employee category according to gender, age group, minority group membership and other indicators of INNOVATION ........................................................... 21 diversity. ................................................................................. 47 NEUTRAL FOOTPRINT COMMITMENTS ............................ 23 LA14 Ratio of basic salary and remuneration of women to ENTERPRISE SECURITY ....................................... 23 men by employee category, by significant locations of ENBRIDGE’S 2012 CSR REPORT ................................. 23 operation. ............................................................................... 50 SOCIAL PERFORMANCE .................................................. 25 HUMAN RIGHTS PERFORMANCE INDICATORS ............. 52 GOALS AND PERFORMANCE .......................................... 26 HR1 Percentage and total number of significant investment agreements and contracts that include clauses incorporating SOCIAL SCORECARD RESULTS ..................................... 26 human rights concerns, or have undergone human rights LABOUR PRACTICES AND DECENT WORK screening. ............................................................................... 52 PERFORMANCE INDICATORS ......................................... 39 HR2 Percentage of significant suppliers, contractors and LA1 Total workforce by employment type, employment other business partners that have undergone human rights contract and region, broken down by gender. ....................... 39 screening, and actions taken. ................................................ 52 LA2 Total number and rate of new employee hires and HR3 Total hours of employee training on policies and employee turnover by age group, gender and region. .......... 40 procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees LA3 Benefits provided to full-time employees that are not trained. ................................................................................... 52 provided to temporary or part-time employees, by significant location of operations. ........................................................... 42 HR4 Total number of incidents of discrimination and corrective actions taken. ........................................................ 53 LA15 Return to work and retention rates after parental leave, by gender. .............................................................................. 42 HR5 Operations and significant suppliers identified in which the right to exercise freedom of association and collective LA4 Percentage of employees covered by collective bargaining may be violated or at significant risk, and actions bargaining agreements. ......................................................... 43 taken to support these rights.................................................. 53 LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. .... 43 1 ENBRIDGE 2012 CORPORATE SOCIAL RESPONSIBILITY REPORT HR6 Operations and significant suppliers identified as having significant risk for incidents of child labour and measures taken to contribute to the effective abolition of child labour. 53 HR7 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labour and measures to contribute to the elimination of forced or compulsory labour. ................................................................ 53 HR8 Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations. ........................ 53 HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. ................................... 54 SOCIETY PERFORMANCE INDICATORS ......................... 54 SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs. ......................................................... 55 SO9 Operations with significant potential or actual negative impacts on local communities. .............................................. 55 SO10 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. ............................................................ 55 PRODUCT RESPONSIBILITY PERFORMANCE INDICATORS ...................................................................... 87 Visit www.enbridge.com to learn more. 2 ABOUT ENBRIDGE Over the past 60 plus years, Enbridge has become a leader in the safe and reliable delivery of energy in North America. We are proud that Corporate Knights has recognized us as one of the Global 100 Most Sustainable Corporations in the World. We transport energy, operating the world’s longest, most sophisticated crude oil and liquids transportation system. We have a significant, and growing, position in natural gas gathering, transmission and midstream businesses, and an emerging focus on power transmission. We generate energy, expanding our interests in renewable energy and alternative energy technologies, including wind, solar and geothermal energy, fuel cells and waste heat recovery facilities. We distribute energy, owning and operating Canada’s largest natural gas distribution company, and provide distribution services in Ontario, Quebec, New Brunswick and New York State. Enbridge manages and has a 69.2 per cent overall economic interest in Enbridge Income Fund and a 23.0 per cent overall ownership in Enbridge Energy Partners, L.P. Enbridge’s corporate headquarters are in Calgary, Alberta, and, as at September 30, 2012, we had over 10,000 employees in Canada and the United States. We are ranked as one of the Top 100 Employers to Work for in Canada, and one of Canada’s Greenest Employers. Enbridge Inc. common shares trade on the Toronto and New York stock exchanges under the symbol ENB. For more information about Enbridge, please visit http://www.enbridge.com/. 1 ABOUT THE ENBRIDGE 2012 CORPORATE SOCIAL RESPONSIBILITY REPORT Enbridge’s 2012 CSR Report was prepared using the Global Reporting Initiative (GRI) G3.1 sustainability reporting guidelines, which serve as a generally accepted framework for reporting on an organization’s economic, environmental and social performance. Abbreviations such as EC1, EN3 and PR6 (in this report’s Economic, Environment and Product Responsibility sections, respectively) refer to GRI Performance Indicators, which Enbridge addresses in this report. For more information on the GRI, please visit www.globalreporting.org. Websites and Hyperlinks Enbridge’s 2012 CSR Report contains references to the websites of Enbridge Inc., certain of its affiliates and the Global Reporting Initiative (GRI) and to