Service Levels — Enbridge Liquids Pipeline Mainline Network

— Updated July 2020 Table of contents

About the Service Levels ...... 1 Schedule ...... 6 Schedule change requests before injection ...... 6 Safely getting your product to your customers ...... 2 Line space queue or “standby-list” ...... 6 Pipeline transportation ...... 2 Transit estimates ...... 6 Many locations served ...... 2 Batches de-assigned or cancelled ...... 6 Many grades of commodities ...... 2 Retention and working stock ...... 6

Pipeline service overview ...... 3 Inject and transport ...... 7 Crude characteristics ...... 3 Schedule, batch size, timing, and flow rate ...... 7 Transportation service prices, rules, and tariffs ...... 3 Receipt tank use ...... 7 Receipt tickets ...... 7 Get set up to ship ...... 3 Schedule changes, change requests, and diversions ...... 7 Obtaining Shipper Status ...... 3 Accessing SWIFTLINK, Enbridge’s online system ...... 3 Deliver ...... 8 Requesting commodity service ...... 3 Schedule, timing, and flow rate ...... 8 Failure to take delivery ...... 8 Quality requirements ...... 4 Delivery tank use ...... 8 Expected commodity changes in transit ...... 4 Delivery tickets ...... 8 Quality pooling ...... 4 Testing ...... 4 Pay ...... 9 Buffer or interface material ...... 4 Invoicing and payment ...... 9

Nominate ...... 5 Communication and important contacts ...... 10 How to provide nominations ...... 5 Apportionment ...... 5 Pipeline system configuration map ...... 11 Nomination process ...... 5 Nomination accuracy ...... 5 Major Canadian and US Crude Oil Pipelines and Refineries Map .. 12 Batch sizes ...... 5 Appendix 1 – important references ...... 13

Mainline Service Levels – Q3 20200 About the Service Levels

The Service Levels document outlines the services Enbridge provides on its mainline network, as well as how to do business with Enbridge.

Notes: This document is prepared and published for and on behalf of Enbridge Pipelines Inc., and Enbridge Energy Partners, L.P., and applies to the Canadian and U.S. Mainline pipeline system. Enbridge is obligated to provide transportation service pursuant to the terms and conditions specified by the tariff rules and regulations, on file with the National Energy Board (NEB) and on file with the Federal Energy Regulatory Commission (FERC) as applicable.

This document is intended to support understanding of the terms and conditions outlined in the applicable tariffs for the Enbridge mainline network. Any inconsistency between the two will be governed by the applicable tariff. The Service Levels are based on the system configuration and operating plans in place at the time of issuance, to the best of Enbridge’s knowledge. The actual service of the pipeline on a day-to-day basis will vary from the guidelines contained in this document. As changes occur to the pipeline system configuration and operations, or customer requirements, revisions to the Service Levels will be undertaken to reflect such changes. Safely getting your product to your customer

Platte Pipeline Hardisty Express Pipeline Other ENB Liquids Pipelines AB Crude Oil Storage City/Town

MT Bualo

Edgar

Casper

WY Guernsey IA NE

Gurley Lincoln Salisbury IL

Topeka KS MO Wood River

Pipeline transportation Multiple locations served Enbridge’s network efficiently Shippers can tender or take delivery at dozens of Enbridge-approved connects supply and demand across To get connected to receipt and delivery points on the Enbridge mainline network thereby North America at the lowest cost of the Enbridge network, connecting producers and refiners across the continent. To request any land-based transportation modes. please contact Enbridge a connection to the Enbridge network, please contact Enbridge With the wide array of receipt and Business Development Business Development at 403-231-3900. delivery points across our network at 403-231-3900 you can get your product to your Various grades of commodities customers safely. Enbridge offers service for transportation of a wide variety of Crude Petroleum, Natural Gas Liquids, and Refined Petroleum Products.

Mainline Service Levels – Q3 2020 | 2 Pipeline service overview

Crude characteristics Getting set up to ship Each year, Enbridge compiles a summary of “crude characteristics” outlining selected physical properties of crude oils and condensates moved in the liquids pipeline system and publishes it on Obtaining Shipper status enbridge.com/crudestats. Getting started with Enbridge begins with contacting [email protected] and completing Transportation service prices, rules and tariffs an application for Shipper status. During the application The prices, rules, and detailed legal terms for service are published process, validation of credit worthiness for shipping on as tariffs and are amended from time to time. The current tariffs are the Enbridge mainline will be required. Once validated, published at . The Shipper is responsible for the primary shipper contact for invoicing and electronic enbridge.com/tariffs ensuring all steps, rules, safety requirements, quality requirements, payment by wire transfer will be set up. You must receive and terms outlined in Enbridge’s tariffs are followed. To receive credit approval from Enbridge at least 10 business days notice of updates to Enbridge’s tariffs, subscribe online at prior to a monthly nomination deadline to be guaranteed the . ability to nominate for that coming month. enbridge.com/tariffs

Accessing SWIFTLINK, Enbridge’s online system SWIFTLINK is the online portal for transacting with Enbridge and is located at swiftlink.enbridge.com. Existing Shippers can request online access to SWIFTLINK by emailing [email protected]. New Shippers need to obtain Shipper Status prior to getting set up in SWIFTLINK.

New service requests Service for all commodities must be applied for in order to ensure proper safety, throughput, and quality controls are in place. Commodities not shipped for a period of time may be removed from service per the Commodity Expiration Process and must be applied for again. To apply for service for a commodity, and for details regarding the Enbridge Commodity Expiration Process, please login to SWIFTLINK and navigate to Reports>Reports and References>Operations>Operational Procedures>Mainline.

Mainline Service Levels – Q3 2020 | 3 Quality requirements

Shippers are responsible for making sure all shipments meet the The Equalization procedure outlined by the Canadian Association quality requirements outlined below. Enbridge may refuse any of Petroleum Producers (CAPP) on its website applies to selected shipment that does not meet these requirements. streams. Enbridge has provided a quick link with important Equalization information at enbridge.com/tariffs. Shipments must also be free of any kind of physical or chemical characteristic that would make the shipment: not readily transportable; Enbridge outlines the normal throughput and quality management cause harm, disadvantage, or damage to the pipeline network or process in Table 5 – Tank Utilization (enbridge.com/crudestats). Enbridge; or that may affect the quality of other shipments in a material way. Quality pooling Enbridge may require a certificate of specifications for a shipment. Enbridge groups similar type crudes into common pools, in order Failure to provide a certificate is grounds to refuse a shipment. to optimize system capacity. Detailed reference documentation including pool specifications can be found on the Enbridge website If Enbridge determines that a shipment is not in compliance with the at enbridge.com/crudestats and also within SWIFTLINK at quality requirements, Enbridge may exercise the right to remove it swiftlink.enbridge.com (Reports>Reports and References> from the network and sell it at the Shipper’s expense. General>Quality Pooling Reference).

Refined Testing Crude NGL Products Enbridge conducts various standard tests for commodities Temperature ≤ 38°C ≤ 38°C ≤ 38°C transported in the pipeline system. These standard tests are summarized for each commodity with respect to location, frequency, ≤ 95* kilopascals Vapour ≤ 1250 kilopascals ≤ 110 kilopascals (VPCR 4:1 and type of test on the Enbridge website (enbridge.com/crudestats). Pressure (absolute) (Reid) @ 37.8°C) Testing performed by Enbridge does not relieve Shippers from full Particulate: responsibility for testing their own shipments and certifying the Sediment < 5mg/L accuracy of shipment quality at injection. & Water or Free Water: ≤ 0.5% / volume N/A Particulate No indication at Concentration pipeline operating temperature Buffer or interface material To support the quality of shipments when moving next to different Density at 15°C ≤ 940 kg/m3 N/A N/A grades of commodities, shippers may be required to supply buffer Kinematic material as specified by Enbridge. The buffer material will move as ≤ 4.3 mm2/ Viscosity at ≤ 350 mm2/ N/A second part of the shipment, will be accepted at the delivery point, and will Line Reference second at 37.8°C be subject to the price of transportation set out in the applicable Temp. Enbridge tariff. Copper Strip N/A ≤ 2a N/A Corrosion

Free Water N/A N/A < 6 HAZE Test

Lighter than 3 ASTM D1500 N/A N/A unless artificially Colour coloured

* A shipper shall not deliver a vapour pressure in excess of 103 Kilopascals (kPa) for Condensate, or a vapour pressure in excess of 95 kPa for Light and Medium Crude Petroleum at anytime of the year, or a vapour pressure in excess of 70 kPa for Heavy Crude Petroleum and is received during the period May 1 through November 30 of the year or a vapour pressure in excess of 76 kPa for Heavy Crude Petroleum and is received during the period December 1 through April 30

Mainline Service Levels – Q3 2020 | 4 Nominate

Nominations are provided by shippers for all volumes they plan to Shippers must ensure nominations for each commodity are move. Enbridge will allocate all lines to ensure the most effective use balanced for equal volumes planned for supply at origin and delivery of available capacity. Shipments tendered directly to Enbridge as at destination. well as those arriving at the Enbridge mainline system from another pipeline or any other facility must also be included in nominations. Enbridge may request revised nominations if discrepancies are Any planned buffer material must also be included in the nomination. identified in original nominations provided. Subject to the available capacity and operating conditions, Enbridge may accept nominations Nominations received by Enbridge are subject to the rates, rules and as received or revised nominations. terms applicable to transportation by Enbridge.

A shipment may be handled by multiple pipelines, each of which may Nomination accuracy have their own rules, terms, transit times and processes. Accurate nominations are critical to ensuring capacity on the Enbridge network is used effectively. All nominations will be How to provide nominations subject to the penalty specified in the Non-Performance Penalty Nominations are handled online through SWIFTLINK at guidelines which can be found on SWIFTLINK (Reports>Reports and swiftlink.enbridge.com. The online system will guide you through References>General>Non-Performance Penalty). entering the required information for submitting or revising a nomination. The detailed nomination schedule includes key Batch sizes COLC (Crude Oil Logistics Committee) dates and required time Nominations should be made in increments of the standard batch frame and can be found on SWIFTLINK (Reports>Reports and size on the Enbridge network, 10,000m3. Physical and operating References>General>Notice of Shipment Due Dates). factors of the network sometimes require or allow a larger or smaller batch size. Batch sizes are reflected in the schedule. Apportionment If more volumes are nominated than the available capacity for any Verifications point on the network, the affected nominations will be apportioned to ensure the nominations fit within the available capacity for the month In order to ship on the Enbridge system, Upstream and Downstream in question. When apportionment is called by Enbridge, an additional verifications need to be provided in conjunction with all nominated two days are required to revise and accept nominations before volumes by Shippers to validate volumes directed to the Enbridge system. building the schedule. These documents are available on SWIFTLINK: Nomination process Reports>Reports and References>General>UpstreamVerification Nominations are received and analyzed by Enbridge to ensure Reports>Reports and References>General>DestinationVerification sufficient capacity at each segment of the network. As part of the analysis, Enbridge will verify for valid supply at source and a valid destination.

Mainline Service Levels – Q3 2020 | 5 Schedule

Each month, Enbridge creates the schedule to optimize the accepted For requests made for long-term line space only, if the shipper is month’s nominations by balancing supply, capacity, batch quality, unable to meet the above requirements when called upon, then all batch interfaces, and delivery requirements. The schedule is produced requests for additional line space from that shipper will be removed by Enbridge prior to the start of the NOS month. The schedule is then and the shipper will not be able to add another request for the updated regularly to reflect requested and required changes. remainder of that month.

To view the schedule, please use SWIFTLINK online at Batches de-assignment or cancelled swiftlink.enbridge.com. From time to time, receipt or delivery facility performance negatively Line space queue or “standby-list” impacts the network such that total network throughput capacity is lost. Examples of such performance include, though are not limited Once the schedule is completed, requests for additional shipments to, delays in taking delivery of a shipment and delays in making can be made via SWIFTLINK to the appropriate receipt location shipments available for injection as scheduled. In such cases, batches mailbox as line space may become available on either a short-term may be de-assigned from the schedule to ensure the schedule basis (within the next 48 hours) or long-term basis (more than 48 remains within the available capacity of the network, to optimize hours out). Shipments requested this way may or may not have the schedule, or to protect the overall network throughput. Once the opportunity to move in the given month depending on the Enbridge advises the Shipper that a batch has been de-assigned, an operating conditions as well as the timely, full, and accurate tender opportunity to make up that volume within 24 hours will be provided of scheduled shipments by Shippers on the network. as long as there is capacity remaining in the schedule. Shippers may request one heavy, one medium, and one light batch at each source location after 0800MT the day after the monthly Retention and working stock schedule is released on SWIFTLINK. Enbridge will contact the next Retention stock is the term for the volume of petroleum product Shipper in line on a first-come, first-served basis if space becomes required to maintain continuous operation within the liquids pipeline available. Once contacted, the Shipper will have two business hours network. Working stock is a part of retention stock and shipper to provide supply, source, and destination verification as required; requirements are reviewed quarterly. Enbridge will advise you of your otherwise, the space will be offered to the next Shipper in line. share of the system working stock requirements and the associated Enbridge will continue this process until all available space is filled. volumes will be accounted for in monthly balancing.

Mainline Service Levels – Q3 2020 | 6 Deliver

Schedule, batch size, timing and flow rate Schedule changes, change requests and redirects The schedule is visible online on SWIFTLINK at swiftlink.enbridge.com Post schedule release, changes to a batch may be requested before with batch-level detail for each injection/delivery point for each injection. Subject to capacity and operating conditions, changes may shipper. It is critical that each batch is available to be injected be accepted at Enbridge’s sole discretion. Changes impacting the on schedule, at the planned size and flow-rate. Each batch must route, size, schedule, or destination, especially during apportionment, be owned free and clear by the Shipper. Enbridge will specify are more likely to impact network operations and are therefore at volumes, rates, ranges of rates, and/or batch sizes for acceptance higher risk of being declined. of shipments. Only approved facilities may inject or take delivery of When a batch has been injected, changes to a batch may be shipments from the Enbridge network. requested and, subject to the capacity and operating conditions, Connecting facilities (i.e. feeder pipelines) must provide a detailed may be accepted at Enbridge’s sole discretion. Changes impacting breakdown of ownership (“splits”) no later than Thursday of each the route, size, schedule, or destination, especially during week or as directed from time to time in the Crude Oil Logistics apportionment, are more likely to impact network operations and Committee (COLC) calendar. are therefore at higher risk of being declined. To request a change, please login to SWIFTLINK and complete the change request form Receipt tank use with all details requested. All tanks on the Enbridge network are for break-out and throughput All changes must be requested before 14:00MT each day; changes protection purposes only. Receipt tanks are not for storage. Any requested after 14:00MT may be handled the next business day. temporary holding of batches must be minimized by close adherence Changes to batches within 48 hours of arrival at destination must to the scheduled injection times. be submitted by a supervisor of the usual requester with a written summary of the business justification for the required change. Receipt tickets Enbridge will perform a more detailed review of collateral impacts and the request may still be declined. Tickets showing the volume, type, temperature, density, sediment and water, and any other data specified from time to time are issued on A transfer of ownership can also be requested to transfer all rights receipt of a batch. and obligations for the batch in question. Requests for transfers are made through SWIFTLINK. Using SWIFTLINK, both the transferor and transferee must meet Enbridge’s requirements of shipping on the Enbridge network including, but not limited to, Financial Assurances before Enbridge will provide a notice of acceptance of the transfer.

Mainline Service Levels – Q3 2020 | 7 Deliver

Schedule, batch size, timing and flow rate Delivery tank use Each delivery facility is provided daily updates on SWIFTLINK at All tanks on the Enbridge network are for break-out and throughput swiftlink.enbridge.com for shipments scheduled to arrive. Batch-level protection purposes only. Delivery and break-out tanks are not for detail is available for each delivery. Careful coordination between storage; therefore, shipments must be immediately accepted upon Shippers and delivery facilities relative to capacity and the current arrival. Any temporary holding of batches will only be granted by the schedule is critical to ensuring the overall network throughput is consent of Enbridge. protected. Ensuring every batch is immediately accepted on arrival at destination is the Shipper’s responsibility to perform or have Delivery tickets performed. Enbridge may specify required flow or inventory rate Tickets showing the volume, type, temperature, density, sediment and or range of rates for each delivery point. Shippers are expected water, and any other data specified from time to time are issued on to manage inventory within acceptable rates or ranges of rates by delivery of a batch. commodity group and by location.

Terminal transfers Customs Batches delivering at a U.S. delivery location may require an entry for Given the expansion of supply, mainline throughput, and terminal U.S. Customs purposes. Currently, there are a number of prescribed maintenance, the windows to complete terminal transfers have procedures that Enbridge is required to follow, dependent upon decreased. Terminal scheduling optimizes movements within the port of entry. In most cases, Enbridge is required to provide a the terminals at Edmonton and Hardisty in order to ensure that copy of the delivery ticket to the Shipper or Consignee and/or their commercial deals our customers enter into are completed on time. designated Customs broker. The delivery ticket is required as support for the entry submitted to U.S. Customs. As such, it is imperative Failure to take delivery that the Shippers provide the most up to date contact information to If Enbridge determines a shipment is not removed upon delivery, enable the timely delivery of tickets to authorized persons. Enbridge Enbridge may exercise the right to remove it from the network and is currently working with U.S. Customs to standardize and modernize sell it at the Shipper’s expense. The Shipper is responsible for all the entry requirements and will provide updated information to our costs and losses for any disruption caused to the Enbridge network customers when available. for failing to take delivery of a shipment.

Mainline Service Levels – Q3 2020 | 8 Pay

Invoicing and payment Shippers are responsible for providing electronic payment within the terms on the invoice. Each payment must include the relevant Invoicing is performed at mid-month and at month-end with standard invoice number to facilitate matching of payments received to invoices issued electronically on SWIFTLINK at swiftlink.enbridge.com. invoiced amounts. Shippers are responsible for retrieving their invoices online, as only ad-hoc invoices are emailed directly to the invoicing contact identified Full payment is always due on time. If you have any payment-related when Shipper status is set up. questions, then please get in touch with the contact listed on the relevant invoice. Enbridge recognizes the industry standard “cheque At month-end, Shipper deliveries are balanced for the net invoicing exchange” on the 25th of each month. or payment for changes in total, represented in cubic meters, on the Enbridge mainline system. Additional details can be found in In the event that accepted batch volume does not match actual the Practice Applicable to Automatic Balancing online at injected volume, Shippers will be subject to the Non-Performance enbridge.com/tariffs. penalty as outlines in the NEB Tariff 426 Appendix, Section 18.

Mainline Service Levels – Q3 2020 | 9 Communication and important contacts

Enbridge’s SWIFTLINK online portal is the primary means of communicating important information and notices with our shippers. SWIFTLINK handles nominations, schedules, batch details, invoicing details, as In case of a pipeline well as extensive reporting and more. emergency, find a safe

Enbridge also holds quarterly shipper meetings where system status, operations initiatives to maximize place to call 911 and then network efficiency, and general updates are reviewed. call Enbridge’s toll-free emergency number: 1-877-420-8800

Phone Email

Pipeline emergency number 1-877-420-8800 N/A

Customer relations [email protected] Customer service 403-508-3107 (Commodity/geographic specific email addresses (Nominations planning, scheduling, supply) are listed in SWIFTLINK (References > Contacts)

Customs N/A [email protected]

Enbridge business development 403-231-3900 N/A

Force majeure notices N/A [email protected]

Supply exceptions claims N/A [email protected]

Shipper status request 1-800-246-5411 [email protected]

SWIFTLINK help 1-800-246-5411 [email protected]

Tariffs 1-800-246-5411 [email protected]

Mainline Service Levels – Q3 2020 | 10 Pipeline system configuration, Q1 2018 Line 62

Line 1 Line 5 Line 10 Line 65 37,600 m3/d (237 kbpd) 85,900 m3/d (540 kbpd ) 11,800 m3/d (74 kbpd) 29,500 m3/d (186 kbpd) 18”/20” – 1,767 km (1,098 mi) 30” – 1,038 km (645 mi) 12”/20” – 143 km (89 mi) 20” – 504 km (313 mi) Line 9 Line 59 - NGL - NGL - Light - Light 47,700 m3/d (300 kbpd) 93,000 m3/d (585 kbpd) - Refined Products - Light - Medium - Medium 30” – 832 km (517 mi) 36” – 954 km (593 mi) - Light - Heavy - Light - Light - Medium - Medium - Heavy - Heavy Line 2A Line 6 Line 11 Line 67 70,300 m3/d (442 kbpd) 106,000 m3/d (667 kbp d) 18,600 m3/d (117 kbpd) 127,200 m3/d (800 kbpd) 24” – 966 km (600 mi) 34” – 748 km (465 mi) 16”/20” – 76 km (47 mi) 36” – 1,790 km (1,112 mi) Line 17 Line 79 - Condensates - Light - Light - Heavy 16,000 m3/d (100 kbpd) 12,700 m3/d (80 kbpd) - Light - Medium - Medium 16” – 142 km (88 mi) 20”/16” – 98 km (61 mi) - Heavy - Heavy - Heavy - Light - Light - Medium - Medium Line 2B Line 7 Line 62 - Heavy - Heavy 3 28,600 m3/d (180 kbpd) 37,400 m3/day (235 kbpd) 70,300 m /d (442 kbpd) 20” – 193 km (120 mi) 22” – 121 km (75 mi) 24”/26” – 808 km (502 mi) Line 55 Line 63 (502 mi) - Light - Heav y - Light - Medium 30,700 m3/d (193 kbpd) 47,700 m3/d (300 kbpd) - Heavy 22”/24” – 938 km (583 mi) 24” – 270 km (168 mi) - Light - Light - Medium - Medium Line 3 Line 78A Line 14/64 - Heavy - Heavy 62,000 m/d (390 kbpd) 90,600 m3/d (570 kbpd) 54 ,600 m3/d (343 kbpd) 34” – 1,767 km (1,098 m i) 36” – 425 km (264 mi) 24” – 784 km (487 mi) - Light - Light - Light - Medium - Medium - Medium - Heavy - Heavy

Line 4 Line 78B Line 61

3 3 3 12 6,500 m /d (796 kbpd) 79,500 m /d (500 kbpd) 158,300 m /d (996 kbpd) 36”/48” – 1,770 km (1,100 mi) 30”/36” – 175 km (109 mi) 42” – 744 km (462 mi) - Heavy - Light - Light - Medium (Ex-Clearbrook) - Medium - Medium - Light (ExClearb- rook) - Heavy - Heavy

Mainline Service Levels – Q3 2020 | 11 Enbridge NW

Zama Rainbow Lake

R

a

i n

b Taylor o w Woodland Fort McMurray Norealis Woodland Ext Wood Buƒalo Prince George Norlite Cheecham Prince George Waupisoo Husky – 12 Athabasca Wood Buƒalo Ext Athabasca Twin Edmonton Trans Mountain Imperial Oil – 189 Suncor – 142 Edmonton Lloydminster Shell – 92 TMX North West Refining – 80 Lloydminster Vancouver TMX Kamloops Hardisty Husky – 82 Parkland Fuel Corp (Burnaby) – 55 Sundre Vancouver in tai Southern Moun Trans Kerrobert Lights Come By Chance Anacortes Come by Chance Regina NARL Refining LP – 136 Puget Sound CO-OP – 145 Express BP (Ferndale) – 224 Shell (Anacortes) – 142 Bow River Regina Andeavor (Anacortes) – 119 CANADA Phillips 66 (Ferndale) – 105 TrailStone (Tacoma) – 40 Rangeland Cutbank Cenex Cromer Keystone XL Wascana Great Falls Gretna Calumet – 33 Great Falls

Saint John Bridger Quebec City Irving – 300 Billings Clearbrook Montreal/Quebec City ExxonMobil – 60 Belle Sandpiper Valero (Quebec City) – 235 Halifax Fourche Superior Phillips 66 – 60 Tesoro Husky – 48 Suncor (Montreal) – 137 Saint John CHS (Laurel) – 58 Billings

Minnesota Superior Montreal Mandan M W o W n Express e tr h eal PADD IV . c P C C r North Dakota ortla o u n o Andeavor (Mandan)– 71 d r o r Sarnia Portland r r F Wyoming i i Andeavor (Dickinson) – 19 d Imperial Oil – 119 e Sinclair Oil (Sinclair) – 86 o l o l rr K Suncor – 85 HollyFrontier (Cheyenne) – 49 e St Paul Dakota Access e B ButeButte Nova – 80 Sinclair Oil (Evansville) – 24 y San Francisco s Shell – 71 Wyoming Ref (Newcastle) – 18 Platte t St Paul Chevron (Richmond) – 257 PADDPADD V V o Nanticoke Casper n Flint Hills (Rosemount) – 339 Andeavor (Martinez) – 162 e Imperial Oil – 114 Andeavor – 97 Boston Shell (Martinez) – 150 Frontier Guernsey/ Chicago K i Nanticoke i a Valero (Benicia) – 142 Salt Lake City BP (Whiting) – 409 a n Ft Laramie n t Linden Phillips 66 (Rodeo & Santa Maria) – 120 Andeavor – 60 ExxonMobil (Joliet) – 247 t Warren o Sinclair Sarnia o n e Phillips 66 – 259 Chevron – 53 Salt CITGO (Lemont) – 176 n United – 67 HollyFrontier (Woods Cross) – 39 Detroit e Lake Chevron Kansas San Francisco Big West Oil – 30 Tol City Cheyenne HollyFrontier (El Dorado) – 134 Koch Flanagan edo Warren Delaware River C Chicago CVR Refining (Coƒeyville) – 119 Philadelphia Energy (Philadelphia) – 337 h Toledo S Detroit e CHS (McPherson) – 95 Monroe Energy (Trainer) – 198 h v Marathon – 139 e r Pony Express PBF Energy (Delaware City) – 181 o PADD II Toledo ll n Suncor Philadelphia PBF Energy (Paulsboro) – 158 Platte PBF Energy – 179 Bakersfield Denver Wood River Denver g BP – 152 Lima Canton Kern Oil – 26 Suncor (Commerce City) – 98 White Cliƒs n Canton WRB Ref – 314 a San Joaquin Ref – 24 Jayhawk t Marathon – 93 Grand Mesa/ s p u a Lima SAX Ergon (Newell) – 22 Saddlehorn c P T M i osco MA Husky – 162 Santa Maria Bakersfield Wood River h C il Woodpat b L UNITED STATES o i d n h Catlettsburg M a t Robinson e Oklahoma e u n h o Capwood Marathon – 277 o OF McPherson r Catlettsburg x 6 AMERICA Phillips 66 (Ponca City) – 203 a S AP 3 e n M x p a k Patoka E HollyFrontier (Tulsa) – 157 S g ar P a zOzark Valero (Ardmore) – 84 El Dorado B n Los Angeles la O Long Beach CVR Refining (Wynnewood) – 71 F Yorktown Osage Co†eyville Southern Illinois/Indiana Los Angeles Marathon (Robinson) – 245 Andeavor (Carson & Wilmington) – 364 Borger/Sunray Ponca City CountryMark (Mt Vernon) – 29 Major Canadian and U.S. Valero (Sunray ) – 185 y Chevron (El Segundo) – 269 e ll PBF Energy (Torrance) – 150 WRB Ref (Borger) – 143 a Cushing Tulsa V Crude Oil Pipelines and Refineries Phillips 66 (Carson & Wilmington) – 139 McKee Diamond id Delek (Paramount) – 86 M PADD I Valero (Wilmington) – 83 Borger urion in ent as C B Wynnewood Memphis Memphis Enbridge Pipelines New Mexico/West Texas Valero – 185 Andeavor (El Paso) – 127 PADD III Ardmore HollyFrontier (Artesia) – 109 Seaway El Dorado Enbridge Pipelines (Proposed/Under Construction) Delek (Big Spring) – 70 Artesia Delek – 81 ETCOP Seaway Andeavor (Gallup) – 25 P Big Spring erm Twin Enbridge Pipelines (Diluent) ian El Dorado Colorado City W Expres Longview El Paso TG s II Alabama

e

n Shell (Saraland) – 91 i Mississippi River Enbridge Pipelines (Joint Ownership) l Hunt Ref (Tuscaloosa) – 38 p Marathon (Garyville) – 556 Orla Midland n P a u M e m E ExxonMobil (Baton Rouge) – 497 r x C id m S u i x Crane la i o Phillips 66 (Belle Chasse) – 247 Enbridge Pipelines (Joint Ownership B a n n nd ri n M t id E n o Louisiana Shell (Convent) – 242 o g e b e x l S T p l il Calumet (Shreveport) – 57 Proposed/Under Construction e T r i Shell (Norco) – 238 Tyler a ex e l s M Valero (Norco) – 209 E Lon y s Lake Delek – 71 p gh Chalmette Ref (Chalmette) – 187 i or Charles c n H Valero (Meraux) – 122 Other Pipelines C Sealy o-Ho a New Orleans Placid Ref (Port Allen) – 82 c t C Delek (Krotz Springs) – 79 u MC Port Arthur Other Pipelines (Proposed/Under Construction) s K Houston St James Shell (St Rose) – 44 Three Cuero Mississippi Rivers Bayou Bridge Chevron (Pascagoula) – 340 Freeport Ergon Ref (Vicksburg) – 24 Capacity of Refineries are in ale MEXICO Gardend Houston/Texas City Thousands of Barrels per Day Corpus Christi Marathon (Texas City) – 571 ExxonMobil (Baytown) – 555 Corpus Christi Shell (Deer Park) – 323 January 2018 Flint Hills – 298 LyondellBasell (Houston) – 287 Port Arthur/Beaumont Lake Charles/Westlake Enbridge Rail Terminal Enbridge Rail Terminal Valero – 285 Phillips 66 (Sweeny) – 256 Motiva – 603 CITGO – 418 Source: Oil & Gas Journal (OGJ) CITGO – 155 (Joint Ownership) Valero (Texas City) – 219 Valero – 394 Phillips 66 – 249 Valero (Three Rivers) – 86 Worldwide Refining Survey, December 2017 Valero (Houston) – 181 ExxonMobil – 341 Canal (Church Point) – 109 Calumet (San Antonio) – 20 Pasadena Ref (Pasadena) – 110 Total – 233 Calcasieu Ref – 86 Appendix 1 - important references

Content Link

Non-Performance Penalty Guidlines SWIFTLINK: Reports > General > Non Performance Penalty

SWIFTLINK: Verification Documentation Upstream – Reports > General > Upstream Verification Destination – Reports > General > Destination Verification

Tables 1A and 1B enbridge.com/projects-and-infrastructure/for-shippers/mainline-service levels Commodity Receipt Details

Table 2 enbridge.com/projects-and-infrastructure/for-shippers/mainline-service-levels Commodity Routing Details

Table 5 enbridge.com/projects-and-infrastructure/for-shippers/crude-oil-characteristics Tank Utilization

Table 6 enbridge.com/projects-and-infrastructure/for-shippers/crude-oil-characteristics Commodity Testing

Crude Oil Characteristics enbridge.com/projects-and-infrastructure/for-shippers/crude-oil-characteristics

Crude Oil Commodity Map enbridge.com/projects-and-infrastructure/for-shippers/crude-oil-characteristics

Quality Pooling Specification Package enbridge.com/projects-and-infrastructure/for-shippers/crude-oil-characteristics

Mainline Service Levels – Q3 2020 | 13