Subject: HOF Nomination Date: Monday, August 13, 2018 12:50:45 PM

First Name: Joseph Last Name: Jabbour Company Name: Doosan (retired)

Significant Contributions to Industry:

Leadership: Joe Jabbour dedicated his career to the rental industry. He began his career in 1972 with Rand Air Company, a division of Ingersoll Rand. At the time, Rand Air was the first division of a major manufacturer solely dedicated to the rental industry. Joe played a key role in the development of this segmentation of the business and dedicated rental business model. His customer intimacy led to a complement of Ingersoll Rand products ideally tailored to rental fleets. It proved to be a success not only for the company, but as a major growth opportunity which Joe mastered and which fostered so much of his personal success in business!

Joe moved from sales to sales management, on to Vice President and eventually President of Rand Air, due to his leadership and devotion to the business and his allegiance to the rental industry. Joe worked within the business to drive awareness to the rental industry. He developed many young sales people through sharing his vast rental knowledge, teaching them how to help their customers thrive and grow their rental businesses through the products they offered.

Many persons who know Joe and have worked with him associate Joe with his winning personality and how he immediately becomes friends with everyone he meets. He built his career through earning the trust that goes along with long term friendships. People were reminded how important they were to Joe through his kindness and his understanding of the importance of their business to them. Joe lived by these characteristics and passionately demonstrated them in his daily leadership activities. Joe retired from his service to the rental industry in 2013 and set an admirable rental-focused career aside after 41 years of dedication. Every year since his retirement, ARA members have continued to stop by the booth without fail at The Rental Show, looking for Joe!

Industry Impact: Joe’s contagious warmth and charisma made for the foundation of his leadership qualities and combined with his strong service commitment to meeting member’s needs, these attributes made him easily stand out with everyone he met. Because Joe has a true gift for making a connection with others and recognizing individual needs, his business relationships within the rental industry are unparalleled. He was a very involved member of the American Rental Association (ARA), becoming the first associate member to be elected to the Board of Directors in 1996. In 2008, Joe was awarded the prestigious ARA Special Service Award, which recognizes individuals who work outside the general rental business, but who provide outstanding service or contributions for the good of the rental industry. Joe was elected in 2010 to again serve on the ARA Board of Directors. Also in 2010 Joe was appointed to the ARA Exhibitor Advisory Committee for The Rental Show 2011. Joe also served on the California Rental Association Liaison Committee until his retirement.

In addition to Joe’s commitment to the American Rental Association, Joe played a pivotal role in the growth and development of a segmented sales model geared toward rental. Within Ingersoll Rand Joe paved the way for rental stores to buy direct through a dedicated sales team. Joe focused on the rental store’s success, teaching the entire organization to look after the customer through the life of the rental asset – sales, parts, service, application support, and so on. He developed his organization to do just that – provide superior support to each and every customer/rental account.

Joe spent much of his career educating others on the rental industry – both salespeople and company executives. Many of those who were mentored and trained by Joe continue to be associated with the rental industry today and attend The Rental Show on an annual basis.

Ingenuity: When Joe began working with Rand Air business, the opportunity provided him with a clean slate upon which he could develop the rental business in a manner that applied his personal strengths to a business model for selling to the rental industry. Joe took a creative approach to the business in his consideration for the individual’s rental business and specific needs as Joe worked to design and develop a most successful working model for doing business. Just plain hard work may have been at the heart of his proven formula for doing business, but it was so much more than that. Joe acknowledged ARA members as his friends and business partners, and took the time and a genuine interest in finding solutions in providing for their needs.

The greatest invention that Joe brought to the industry was applying his business intuition with a true understanding of other’s needs which he translated into day-to-day business relationships. No matter the size of the customer’s rental business or the conditions of the business climate at any given time, it was the needs of the ARA member that mattered most to Joe. Because Joe emulated a strong personal service model in his business relationships, small business members could also learn indirectly from Joe’s way of doing business.

Joe worked tirelessly to share with his customers, best practices tailored to the profitability of their individual businesses. When new products were introduced, Joe communicated the technology enhancements to members in a way that stressed the advantages to each individual business and how the features and benefits could positively affect their profitability.

Joe developed a strong sales and support operation that was dedicated to the rental industry. Understanding the importance of rental utilization, he created a dedicated staff focused on parts and service, to support his customers through the life of their rental equipment. He ensured his team always put the customer first, 24/7/365.

Work to Joe did not ever seem to be “just” work, but instead, a gift of time in developing good, sound business relationships through the “Joe Jabbour proven service-related business formula”.

Industry Stability: Joe attended The Rental Show for the first time in 1973. For the next 38 years Joe participated in The Rental Show and volunteered within the ARA. Joe served two separate terms on the ARA Board of Directors in 1996 and 2010, he served on the Exhibitor Advisory Committee in 2010, the California Rental Association Liaison Committee, and he earned the 2008 ARA Special Service Award.

Joe was pivotal to the success of Ingersoll-Rand’s unique sales model of dedicated sales to the rental industry —a model that was adopted by multiple manufacturers and is still being used today. Joe worked within Ingersoll-Rand to insure the organization grasped the importance of the rental industry, and he dedicated his time to building a sales organization that not only understood the products they were selling, but more importantly their understanding of a rental operation’s success factors.

Although Joe retired in 2013 his legacy to the industry continues to be a strong work ethic and high regard for the individuals within ARA. He worked with generations of families in rental and provided professional expertise to help their rental businesses become and remain successful. Joe’s enthusiasm for the industry and the people who worked in it were second to none - the rental industry was his vocation and avocation at the same time.

A personal story shared by Bruce Dressel, now Chief Operating Officer with Herc Rentals:

Bruce dealt with Joe all the way back to the early 1990’s when Bruce was operating Mclean Rentals of Mclean, Virginia, prior to the sale of the business to Sunbelt / Ashtead. Bruce describes Joe as a “connector”. Bruce continues, “Joe has this natural ability to bring others together and build trust. He treats every one of his current or potential customers the same — big nationals, regionals or single operators. He always did what was within his power to help these businesses succeed.”

Bruce shared the following example of Joe’s ability to build lasting bonds and relationships throughout entire organizations — large or small. Bruce left the industry in 2003, and in early 2014 he decided to rejoin the rental industry. Bruce and his wife Anna attended The Rental Show 2014 to begin the process of rebuilding relationships. And who was the one individual Anna asked to see? — Joe Jabbour. “That’s because Joe understood from the very first time we met years ago, on the show floor how to build long, lasting relationships — he still remembered us at the 2014 tradeshow and showed us his strong commitment to our future plans to get back into the rental market,” Bruce said. A testimony to Joe’s industry commitment given by William Theros, founder of Mclean Rentals:

William shared, “Joe was keenly interested in understanding the needs of the rental industry and worked very hard to that end.

“He created real trust and a bond with his customers and you never felt like he was just there to make the deal. He is a true icon in the industry.”

Personal Commitment: In the same way that Joe approached his work, he serves his community. It is known that Joe dedicates his time to a variety of special interest groups and local educators in both North Carolina and Pennsylvania, where he grew up. Joe is not boastful about his charitable contributions; however, we know that he continues to give support through civic service and monetarily to those organizations.

We do know that he has enjoyed offering his services to organizations such as READWS, which serves low-income children and teens who read, write and spell below grade level.

Joe currently spends most of his time in Easton, Pennsylvania where he cares for his elderly parents while maintaining a deeply-rooted family life with his wife in North Carolina.