Cigref's Activity Report

Cigref's activity report ......

......

...... Achieving digital success to help ...... promote the economic growth and ...... competitiveness of its members,

. who. are major. French. corporations...... and. public. administrations,. . and......

. users. of digital. solutions. . and ...... services ......

......

...... Contents ......

. . . . . 04. Chairman's. . Editorial...... 06. Cigref,. on. the eve. of its 50th. anniversary. . . 08 About Cigref . . . . . 10. Cigref's. dashboard...... 12. 2018/2019. . publications. . . . . 14 Cigref members and governance ...... 18 7 strategic priorities . . . . . 20. Competitiveness. . &. performance. . . . 26 Training, skills & talents ...... 30 Digital foresight & forward-planning . . . . . 35. Trusted. digital. technology. . . . . 41 Ecosystems ...... 45 Ethics . . . . . 48. Supplier. relationships...... 54. 2019/2020. . agenda. . . . .

......

...... 3......

. CHAIRMAN'S. . EDITORIAL...... Digital. .technology . . that. is ...... sustainable, responsible and trusted! ......

. Our. association's. activities. over. the past. 12 . confront. the ethical. repercussions. of. what might. . months have confirmed our assessment of be termed a technological sheep mentality. In the the digital transformations under way in the current context, we will not be neglecting these . major. companies. and. public . administrations. . discussions.. The .challenges . to meet. are immense. . which are members of Cigref. These changes if we are to play leading roles in the move towards . are . showing . no signs. of slowing. down; . indeed . a sustainable,. responsible,. . trusted form. of digital. . they are accelerating and have reached a kind of technology, while the key functions of our large . cruising. speed.. Whatever. analogy. we choose. to . organisations. and. the overwhelming. . majority. of . use, this observation appears to be shared widely their processes are now driven by digital systems; . by .our community. of .digital technology. . . . this situation. is . only becoming. more. . practitioners. Not because we are short pronounced. of perspectives on technology: we are all Confronting . involved. in digital. transformation. . projects . the ethical...... that are turning conventional practice consequences of Sustainable . on . its head. in numerous. business. . a "technological...... sectors. And in the years to come we sheep mentality" As news story after news story reminds us . will. have to come. to terms. with . all their . . . every day,. the predictions. of. the climate's. . consequences for business models, future are gloomy indeed. It seems increa- technical architectures and the very nature of singly unlikely that humankind will manage to es- . our. organisations,. along. with .numerous . topics . cape the. painful .consequences . of climate. change. . such as the arrival of 5G, the "platformisation" of unless we step back from our growth model. While . our. activities,. the emergence. of. edge computing. . science. and technology. are. being harnessed. in. the . as a counterpoint to cloud computing, and in the search for possible solutions, in themselves they . longer. term .the first manifestations. . of quantum. . will not. be enough. to prevent. the most. pessimis. - . computing. tic scenarios from coming to pass. It appears more ...... and more. likely that. we will. have to .face up to. the . But an increasing number of us are seeing the need to think in completely new ways, and change emergence of a new demand: that we question the our lifestyles and business practices. Our digital . very. foundations. of the. transformation. projects. we . technology. businesses. will. also have. to confront. . are leading, take a critical view of their promises this requirement. . of .value creation. for. our organisations,. . and ......

4......

......

. Responsible...... seek to. develop a. body of .international . public. law . governing cyberspace, point in the right direction. . Faced. with . vendors . of digital. solutions. and . But there. remains. much to. do to restore. the trust. . services who are developing an increasingly varied without which digital technology cannot develop offering, increasingly seductive marketing and harmoniously and promote economic growth and . increasingly. .aggressive . business. practices,. we ...... have three responsibilities. Firstly, to step back the modernisation of society. . from. the bandwagon. and. refocus. our projects. on ...... value creation for the organisation. Next, to think A new strategic approach . through. the social. consequences. . of technological...... decisions and to anticipate, or even avert, them. To meet these many challenges, Cigref is developing Lastly, although this is nothing new, to guarantee a new framework for strategic discussion to shed . the .continuity . of the digital. services. that underpin...... business activity, and master them in all their light on the path to follow if we are to pass the tests . technical. and. organisational. complexity.. . . of the ."pari numérique". (digital. gamble),. a .play . on the title of the book written in 1968 by Pierre ...... Lhermitte,. Founder-President. . of Cigref,. entitled. . Trusted "Le Pari informatique" (the IT gamble). This new methodological approach will help us to steer the . If we. are not. careful,. we could. find ourselves...... facing a serious crisis of trust in the digital services work we need to undertake in the coming years. . that. are available. to our. companies,. employees. . The time. was right. to bring. more dynamism. .and . and customers. We have already laid some of the agility to Cigref's strategic thinking. . groundwork. .by implementing. the. General. Data ...... Protection Regulation in our organisations. But On the eve of its fiftieth birthday, Cigref we will need to do more. Many companies are is putting itself in a position to meet the . regularly. targeted. by cyberattacks. . the origin. and ...... perpetrators of which are always hard to determine. challenges facing each of its members, in an . As .attempted . fraud, destabilisation. . activities. and . ever more. uncertain. environment,. . focusing. on . economic warfare proliferate, trust crumbles away. achieving digital success, with the ultimate aim . What's. more,. the regulatory. provisions. adopted. . of entering. a new. age, for. a better. or at least. a . by some national governments are imposing controlled future, an age of reason. serious legal uncertainty on European businesses . as .they protect. their strategic. data.. Against. this ...... backdrop, initiatives such as the Appel de Paris, Bernard Duverneuil . backed. by Cigref. in .January .2019, and. which . . . . Cigref's. Chairman. .

...... 5......

......

. 01...... Cigref,. . . on...... the. eve. . of......

. its. 50th...... anniversary!......

......

6......

......

. . . . . ABOUT. CIGREF......

...... DASHBOARD ......

. . . . . 2018/2019. PUBLICATIONS......

...... MEMBERS AND GOVERNANCE ......

......

...... 7......

......

...... ABOUT CIGREF ......

. Cigref:. . a stakeholder...... in the digital society! ......

. Cigref. is an. association . which. represents...... the largest French corporations and public . administrations,. . and. supports. its members...... by organising, facilitating and reporting their collective thinking on digital issues......

. The. network,. created. in 1970, .has for over. 50 ...... years sought to develop its members' ability to . assimilate. and. master. digital. technology.. It is...... a unifying player in the digital society, thanks to . its .high-quality . thinking. and the. extent. to which. it . .To achieve. its. mission, . . represents its members. to promote economic ...... growth . and the. . . It currently represents more than 150 private competitiveness of and public members across all business sectors, . all .users of .digital services. or. solutions.. It is . . .its members,. Cigref. . . overseen by 15 board members who are elected counts on three main . by .the General. Assembly.. Its day-to-day. . work is. . .activities, . which. make. . carried out by a team of ten permanent members it unique. . of staff.. Cigref. has since. 2016 .been led. by Bernard...... Duverneuil......

......

8......

......

...... BELONGING INTELLIGENCE INFLUENCE ...... As an independent forum in which practitioners and actors Cigref takes part in group discussions of the economic Cigref ensures that its . can discuss. and create,. it is. a . . . . . member. organisations'. . . benchmark recognised by its and societal issues raised by information technologies. legitimate interests are known whole ecosystem. and respected. . Cigref speaks. with. one voice...... Founded nearly 50 years on behalf of major French As an independent forum in corporations and public ago, it draws its legitimacy from both its history and its which practitioners and actors . administrations. on .the subject. of . . . . .can discuss. and create,. it is. a . digital technology. understanding of technical topics, giving it a solid benchmark recognised by its Its members share their whole ecosystem. . experiences. in working. groups. in . platform. of skills. and know-...... order to elicit best practices. how, the foundation stones of digital technology......

......

...... 9......

......

...... CIGREF DASHBOARD ...... 154. . . . . Cigref,. serving...... Member organisations its members ...... The major French corporations and public ...... administrations. . that are. members. of Cigref,. . . all users of digital systems, are representative . 1,700. . bn . . . of French. economic. activity. and. its different. . . Cumulative revenues business sectors (banking, insurance, energy, ...... distribution,. .industry, . services,. etc.). . . .

...... 9 MM Building on the discussions held in its working . Number. of employees. . . . groups. and clubs,. and. the sharing. of experience. . . between member leaders and organisations, ...... every. year Cigref. publishes. numerous. studies. . . covering all aspects of digital technology. Cigref's . 50. bn. . . . publications. are. freely. available. at www.cigref.fr. . . Overall IT budget ......

...... 27 reports. published. since. the start. . of the financial period, in English . 200,000. . . . . 27. .and French...... Internal employees in IT ......

......

10......

......

. This. year, more. than .600 employees...... of member corporations and public FOCUS . administrations. . have. contributed . to . . . .70 . .126 . . public media Cigref's work. interventions follow-ups ...... In 2020, Cigref will be celebrating 50 years of . serving. the .economic . growth .of corporations. and. the ...... performance of public administrations...... 7,5K. . 3,4K. . . Twitter LinkedIn ...... followers. . .followers . . Fit-outs of premises, strategic post-2020 thinking, . an .image study. and .modernisation . of. its comms...... Cigref is evolving! ...... 115K. . 44K. . . visits to publications . For. the last. 10 years,. on Cigref's. initiative,. the . . www.cigref.fr. . downloaded. . . EuroCIO association has been coordinating and . facilitating. .a community. of European. CIOs......

. For. the last. year, sponsored. by. Cigref. and numerous. . .25 . 80%. . . working participation stakeholders, the Femmes@Numérique initiative groups & rate in . has. been pushing. for. greater female. involvement. . in . . clubs . .activities . . digital......

......

...... 11......

. CIGREF. PUBLICATIONS...... IN 2018/2019 ...... Enjoy free access to Cigref's publications, Mise à jour 2018 de . which. are the. fruit of. the collective. . . . . la. Nomenclature. des. . métiers SI du Cigref intelligence of its working groups . or discussions. . conducted. with. the ...... professionals in its ecosystem ...... Guide d’audit de Cybersécurité & . . . la .gouvernance . du . . . . Innovation. . en Israël. : . système d’information retour sur la learning de l’entreprise expedition du Cigref . . . numérique...... Cyber & Innovation in IT Governance: Audit guide Israël: Cigref Learning . . . for. companies . in the digital. . . . expedition. in. November. . era 2018 ...... Technologies numériques et ...... Blockchain. . : passer. de . architecture la théorie à la pratique d’entreprise : dans les grandes . . . l'architecte. . à l'ère ...... entreprises digitale ...... Blockchain:. .from theory. to . Digital technologies and practice in large companies enterprise architecture: the . . . Architect. in the. digital era......

. . . Evolution. de. . . . . Ethique. &. Numérique : . . l’environnement un référentiel pratique de travail : la DSI pour les acteurs du . . . au. service de. . . . . numérique. . . . l’expérience salarié ...... Digital. ethics:. a guide for. . The 5-year evolution of the professionals of the digital working environment age ......

12......

...... SAM : De la gestion . . . des. actifs logiciels. . . . . Cybersécurité :. . . . à l’optimisation des Visualiser, . . . services...... comprendre,. . décider. . SAM : From software asset Cybersecurity: Visualize, . . . management. to. services . . . . Understand,. . Decide . . optimisation ......

Agile at scale : Open source : une ...... Mise. en oeuvre. de . . alternative aux grands l’agilité à l’échelle de fournisseurs du l’entreprise . . . numérique...... Agile at scale: Implementing Open source: an alternative agility on a company-wide . . . to major. IT providers...... scale ...... IA : Stratégies, Tendances du marché gouvernances ...... de. l’IT en 2018. : . . et challenges Analyse et vision de l’intelligence des DSI membres du . . . artificielle. en...... Cigref entreprise French CIOs share their . . . AI in. companies:. Strategies,...... analysis of the main trends governance and challenges in the IT 2018 market . . . of data. intelligence......

...... La stratégie, c’est fini ? Modèle d’analyse et . . . 10 .clés pour. aborder ...... de benchmarking des la stratégie dans un coûts informatiques . . . monde. en mutation......

......

...... 13......

. . DIRECTORS. . . CIGREF. MEMBER. . ORGANISATIONS. . . . . OF CIGREF AND THEIR REPRESENTATIVES (AS OF 1 SEPT. 2019) ...... ACCOR - Gilles de Richemond . . . . . ACOSS. - Jean-Baptiste. Courouble...... ADEO - Matthieu Grymonprez . . . . . AG2R. LA MONDIALE. -. Corinne Dajon. . . . . AGIRC ARRCO Gie - Thierry Dimeglio AIR FRANCE KLM - Jean-Christophe Lalanne . . . . . AIR LIQUIDE. .- Joanne Deval...... Jean-Michel ANDRÉ - Marc Fontaine Groupe SEB AIRBUS ALLIANZ SI - Catherine Brillaud . . Administrator. Cigref...... AMADEUS - Christophe Bousquet AP-HP - Laurent Treluyer . . . . . ARKEMA. - Jean-Charles. . Hardouin. . . . . AUCHAN - Philippe Durot . . . . . AVIVA. - Daniel. Dupuy ...... AXA - Marc Blottière BANQUE DE FRANCE - Michel Spiri . . . . . BIOMÉRIEUX. . - Marc Bonnet...... BNP PARIBAS - Bernard Gavgani . . . . . BOLLORÉ. TECHNOLOGIES. . - Baladji. Soussilane. . . . BONDUELLE - Marie-Charlotte Bouchery BOUYGUES - Gilles Zancanaro . . Bruno. BROCHETON . . BOUYGUES. IMMOBILIER. . - Henri. de Chazournes. . . . Euro Disney BPCE - Richard Valenti VP Cigref BPI FRANCE - Moktar Ben Belgacem . . . . . CAISSE. DES DÉPÔTS. -. Patrick Laurens-Frings. . . . . CARREFOUR - Frédéric Eich . . . . . CASINO. - Cyrille. Elsen ...... CEA - Fabrice Lefebvre CHANEL - Bruno Ménard . . . . . CNAF. - Vincent. Ravoux...... CNAM - Alain Issarni . . . . . CNAV-TS. - Véronique. Puche...... CNES - Cathy Lacomme-Verbiguié CNP - Thierry Desvignes . . . . . CONFORAMA. . - Michel .Morvan . . . . . Corinne DAJON COVEA (MAAF-MMA-GMF) - Pascal Martinez . . AG2R LA. MONDIALE. . CRÉDIT. AGRICOLE. SA. - Eric Baudson. . . . . Administrator Cigref DANONE - Jean-Michel Egu 14......

. . DIRECTORS. . . CIGREF. MEMBER. . ORGANISATIONS. . . . . OF CIGREF AND THEIR REPRESENTATIVES (AS OF 1 SEPT. 2019) ...... DASSAULT AVIATION - Laurent Bendavid . . . . . DINSIC. - Nadi. Bou Hanna...... EDENRED - Dave Ubachs . . . . . EDF. - Christophe. Salomon...... EIFFAGE - Stéphane Rousseau ELIOR GROUP - Bernard Duverneuil . . . . . ELIS. - François. Blanc ...... Bernard DUVERNEUIL - Jean-Claude Laroche Elior Group ENEDIS ENGIE - Yves Le Gélard . . Cigref's. Chairman...... ERAMET - Jean-François Huet ESSILOR - Eric Javellaud . . . . . EURO. DISNEY. - Bruno .Brocheton . . . . . EURO INFORMATION / CRÉDIT MUTUEL - Frantz Rublé . . . . . EUROPCAR. - .Damien Basselier...... FAURECIA - Eric Godard FONDATION DE FRANCE - Sophie Pourchet . . . . . FRANÇAISE. DES. JEUX. - Xavier Etienne. . . . . FRANCE TELEVISIONS - Philippe Rouaud . . . . . GEFCO. - Jean-Luc. Galzi...... GENERALI - Karim Bouchema GEODIS INTERSERVICES - Henri Linière . . Emmanuel. GAUDIN. . GETLINK. - Frédéric. Riga...... Lagardère GIP MDS - Elisabeth Humbert-Bottin Administrator Cigref GRDF - Tien Than-Trong . . . . . GROUPAMA. G2S. - Philippe. Bellorini. . . . . GROUPE 3M - Jean-Philippe Caillat . . . . . GROUPE. ACTION. LOGEMENT. -. Benito Diz. . . . GROUPE ADP - Gilles Lévêque GROUPE BEL - Malika Mir . . . . . GROUPE. POMONA. - Philippe. Doublet. . . . . GROUPE PSA - Jean-Luc Perrard . . . . . GROUPE. ROCHER. - Jean-Charles. . Verdier . . . . GROUPE SAVENCIA - Bruno Neyret GROUPE SEB - Jean-Michel André . . . . . GROUPEMENT. . DES MOUSQUETAIRES. . - .Christophe . Leray . . Jean-Christophe LALANNE GRTgaz - Hervé Constant . . Air France. KLM. . HAGER. GROUP. - Etienne. Dock . . . . . VP Cigref HARMONIE MUTUELLE - François Couton ...... 15......

. . DIRECTORS. . . CIGREF. MEMBER. . ORGANISATIONS. . . . . OF CIGREF AND THEIR REPRESENTATIVES (AS OF 1 SEPT. 2019) ...... ICADE - Victoire Aubry . . . . . IDEMIA. - Jacques-Benoît. . Le Bris . . . . . INRIA - Florian Dufour . . . . . IPSEN. - Jerzy .Janeczko ...... JC DECAUX - Pierre Niox-Château KEOLIS - Emmanuel Yon . . . . . KERING. - Nicolas. Gauthier...... Jean-Claude LAROCHE - Jérôme Sennelier Enedis KLESIA L’ORÉAL - Etienne Aubourg . . VP. Cigref ...... LA MUTUELLE GÉNÉRALE - Pierre Mas LA POSTE - Bruno Echardour . . . . . LABORATOIRES. . PIERRE. FABRE. - Sacha Hilic. . . . LABORATOIRES SERVIER - Marc Sancier . . . . . LACTALIS. - Laurent. SINGER...... LAGARDERE - Emmanuel Gaudin LISI AEROSPACE - Christian Guy . . . . . LVMH. - Mohamed. Marfouk...... MACIF - Eric Sorin . . . . . MAIF. - Nicolas. Siegler ...... MAÏSADOUR - Olivier Cail MALAKOFF MEDERIC HUMANIS - Eric Vaudaine . . Yves. LE GÉLARD. . MANPOWER. .- Alfonso Gonzalez...... ENGIE MATMUT - David Quantin Administrator Cigref MGEN - Vincent Dussaucy . . . . . MICHELIN. - Yves. Caseau...... MINISTÈRE DE L’ÉCONOMIE - Bruno Latombe . . . . . MINISTÈRE. DE. L’ÉDUCATION. NATIONALE. . - Jean-Marc. Merriaux. . MINISTÈRE DE L’INTÉRIEUR - Vincent Niebel MINISTÈRE DES ARMÉES - Arnaud Coustillière . . . . . MINISTÈRES. .ECOLOGIE . ET TERRITOIRES. . - Christophe. Boutonnet. . MINISTÈRES SOCIAUX - Hélène Brisset . . . . . NAVAL. GROUP. - Ahmed. Bennour. . . . . NEXANS - François Lavernos NEXITY - Yann Ludmann . . . . . NEXTER. GROUP. - Emmanuel. Langlois. . . . . Christophe LERAY ORANGE - Thierry Souche . . Gpt des. Mousquetaires. . ORANO. - Jean-Paul. Amoros...... Administrator Cigref PERNOD-RICARD - Mathieu Lambotte 16......

. . DIRECTORS. . . CIGREF. MEMBER. . ORGANISATIONS. . . . . OF CIGREF AND THEIR REPRESENTATIVES (AS OF 1 SEPT. 2019) ...... PLASTIC OMNIUM - Pascal Zembra . . . . . PMU. - Stéphane. Zantain...... POLE EMPLOI - Franck Denié . . . . . RAMSAY. GÉNÉRALE. DE. SANTÉ. - Hubert .Tournier . . . RATP - Michel Cordival RENAULT SA - Frédéric Vincent ...... Gilles LÉVÊQUE REXEL - Eric Laterrade Groupe ADP RICHEMONT - Joseph Guégan . . Administrator. Cigref. . RTE .- Sébastien. Henry ...... RÉGION ILE-DE-FRANCE - François Subrenat SACEM - Paul Cohen Scali . . . . . SAFRAN. - Loïc. Bournon...... SAINT-GOBAIN - Frédéric Verger . . . . . SANOFI. - Rémi. Le Goas...... SCHNEIDER ELECTRIC - Robert Auffray SCOR - Marc Philippe . . . . . SECURITÉ. SOCIALE. INDÉPENDANTS. . - Patrick. Riguccini. . . SFR SI - Christophe Delaye . . . . . SMA. - Olivier Oslizlo...... SNCF - Denis Losfelt SNCF RÉSEAU - Rémy Berthou . . Philippe. ROUAUD. . SOCIÉTÉ. GÉNÉRALE. -. Christophe . Leblanc. . . . France Télévisions SOCOTEC - Bruno Annic . . Administrator. Cigref. . SODEXO. - Stéphane. Rebière...... SPIE - Nicolas Eremeef STEF - Léon de Sahb . . . . . SUEZ. - Patrice. Valadeau...... SYSTEME U - Philippe Le Cam . . . . . TDF. - Djilali Kies...... TERRENA - Ludovic Decourcelle THALES - Christophe Huerre . . . . . TOTAL. - François. Tete ...... TRANSDEV - Alain Larousse . . . . . UNIBAIL. RODAMCO. WESTFIELD. . - Etienne. Feasson. . . VALEO - Christophe Aubey Stéphane ROUSSEAU VALLOUREC - Barthélemy Longueville . . .Eiffage . . VEOLIA. - Didier. Bove ...... VP & Treasurer Cigref VINCI - Samir Hatim ...... 17......

......

. 02...... Digital...... success,. . . with......

. 7. strategic...... priorities......

......

18......

......

. . . . . COMPETITIVENESS. . . & PERFORMANCE. . . . .

...... TRAINING, SKILLS & TALENTS ...... DIGITAL FORESIGHT & FORWARD-PLANNING ......

. . . . . TRUSTED. DIGITAL. TECHNOLOGY...... ECOSYSTEMS ......

. . . . . ETHICS......

...... SUPPLIER RELATIONS ......

......

...... 19......

......

...... COMPETITIVENESS & PERFORMANCE ......

. . Laying. the. groundwork,. . up to .the highest. levels. of .the State,. . . for a belief, shared by the leaders of corporations and public . . administrations,. . that. digital. success. is an. overwhelming. . necessity. . . that will act as a catalyst for economic growth and job creation......

......

20......

......

. COMPETITIVENESS. . . & PERFORMANCE......

. . DIGITAL. IN. ACTION......

...... The. Digital in. Action working. group. is a forum. . LEADER of trust for sharing views and experience ...... between. digital. technology. .leaders .and . Djilali Kies WORKING GROUP practitioners. In these gatherings, a Cigref TDF ...... member's. .representative . presents. . his . company's digital transformation. Then, each . participant. has. the opportunity. . to challenge. their. own business. practices. by. comparing. them with. . those of their peers...... The working group strives to preserve the confidentiality of discussions so that participants feel able to . speak. freely. The. Digital. in Action. working .group regularly. highlights. new. topics which. Cigref. then adopts. . to work on in more depth...... Digital transformation at Canal+ 1 . . by Sylvain. Géron,. CIO ......

Digital transformation at PSA . 2 ...... by Jean-Luc Perrard, CIO and Christophe Rauturier, CDO ...... Schneider Electric's general digital transformation strategy 3 . . by Robert. Auffray,. CIO and. Digital. Transformation. Leader. Europe. . . . .

La Poste Courrier's transformation strategy . 4 ...... by Lionel Chaine, CIO of La Poste Courrier, named “CIO of the year” 2019 ......

......

...... 21......

......

. COMPETITIVENESS. . . & PERFORMANCE......

. . NEW. PLATFORM. .STRATEGIES ......

...... Companies are seeking to improve their offerings or develop LEADERS . new. business. models. to better. meet. their customers'. . new . . . . . expectations. In addition, companies do not merely want Jean-Christophe Lalanne to have knowledge of their end users' needs, but also to Air France KLM ...... Stéphane. Deux . . increase interactions with them, thereby moving from a Europcar . "product". culture. which. too. often comes. to. an end. after . . . . . a sale, to a "services" culture which engages users over . the. long term. and .focuses .companies . on customer. . uses...... Platforms meet these requirements...... COMING SOON

OCTOBRE 2018 ...... PUBLICATION CIGREF . . . After defining what a platform is, the working group . examined. the. various. possible. platform. strategies. for a. major . . Business .platforms: . . strategy, design and PILOTE corporation. Technology is a key component of platform- implementations . based. business.. Participants. . considered. what. IT needs. in . . . . . Jean-Michel André order to be ready to help, to shape the platform strategy and Groupe SEB . support. its. implementation.. . Lastly, .participants . examined...... how to prepare for implementation of the platform strategy . over. time. This. means. that information. . systems. and .digital . . . . . solutions must be able to integrate and interoperate with the . ecosystem. .via the platform...... ON CIGREF.FR. . .

......

22......

......

. COMPETITIVENESS. . . & PERFORMANCE......

. . THE. INFLUENCE. .OF 5G .ON ARCHITECTURES......

...... 5G networks herald a transformation that will affect the . . LEADER. . . whole. of the economy. . and society,. in .a way that. was .not . true for the previous shifts to 2, 3 or 4G. The goals of this Thierry Borgel working group are to get a better grasp of the opportunities . . Icade...... of 5G, to prepare to implement new business models, and . . . . . to anticipate. .needs at. information. system. and. corporate. . architecture levels......

...... COMING SOON

OCTOBRE 2018 . .PUBLICATION CIGREF . . . After restating. . what 5G. is, the . working. group examined. . to . what extent it is key for major corporations, especially in terms . . 5G: planning. and . . of network. virtualisation. . and network. .slicing. Participants. . . opportunitiesPILOTE looked at the disruptive effects of 5G and opportunities for . . . . . co-innovation.. . Major corporations. . noted. the importance. . of . Jean-Michel André Groupe SEB contributing to standardisation so that their use cases are . . . . . considered. alongside. .mass market. use. cases.. Lastly, .the . working group reflected on how to prepare to harness the . . . . . potential. of 5G,. and how. to plan. so that. IT can. implement. . the use cases and the new business models in good time. . . ON CIGREF.FR......

......

...... 23......

......

. COMPETITIVENESS. . . & PERFORMANCE......

. . INDUSTRIAL. . / INFORMATION. . TECHNOLOGIES. . CONVERGENCE. . STRATEGIES. . .

...... This working group examined the ways in which the . information. . technologies. (IT). and operational. . technologies. . . LEADER. . . (OT) currently used by many member corporations might come together, including with the emergence of Industry Gilles Lévêque ...... Groupe. ADP . . 4.0 and the Internet of Things...... The conventional IT/OT dichotomy no longer applies because . technologies. . and skills. are converging......

. 1 . Data correlation. and. analysis .needs do .not stop at. the factory. gates . . . . . or at the doors of offices and call for similar technologies, such as the COMING SOON Cloud and Artificial Intelligence. OCTOBRE 2018 ...... PUBLICATION CIGREF . . . Convergence Similarly, cybersecurity measures are gradually being rolled out to all . 2 ...... of information. . . systems to tackle threats to production activity. technologies (IT) PILOTE and operational ...... technologies. (OT) . . 3 Skills sharing is necessary in order to undertake overarching Jean-Michel André transformation projects. IT and production teams need to begin Groupe SEB ...... the process of eliminating the silos that divide them despite having essentially very distinct cultures. IT departments need to grasp ...... issues relating to production and maintenance data (volume, how locally it is processed, continuity of the production chain, etc.) in ...... ON CIGREF.FR. . . order to develop solutions tailored to business lines......

......

24......

......

. COMPETITIVENESS. . . & PERFORMANCE......

. . AI: TOWARDS. . DATA. INTELLIGENCE......

...... The AI working group is a permanent LEADER ...... forum. allowing. Cigref. members. . to . Christophe Leray share their questions and issues, Gt des Mousquetaires WORKING GROUP which may be strategic, technical . . Gérard .Hatabian ...... EDF and organisational in nature, about ...... assimilating. . AI into. their companies.. . .

. Having. been. in existence. for. three years. and. produced. three. reports. outlining. the state. . of the art in the implementation of AI tools in major organisations, the AI working group . has. reorganised. its .proceedings . into. topical. sessions, . to be in. step with. Cigref. members'. . current preoccupations......

...... Participants have identified five topics that are among their priorities for the year, and . addressed. them. in sessions. .during which. first-hand. accounts. . have been. given:. . .

. 1 . From POC. to the .industrialisation . of. AI projects...... 2 AI jobs/teams: training and organisational challenges ...... 3 The opportunities/risks of AI for business support functions . 4 . AI Battle:. Open-source. AI vs. vendor. solutions...... 5 Impact of voice on customer interactions ......

......

...... 25......

......

...... TRAINING, SKILLS & TALENTED PEOPLE ......

. . Significantly. . enhancing. . the appeal,. to. women. in particular,. . . . of jobs in the IT and digital technology sector, and promoting . . the. development. . of digital. skills. in corporations. . and. public. . . administrations, including through lifelong learning......

......

26......

......

. TRAINING,. .SKILLS &. TALENTED. PEOPLE......

. . AGILE. AT SCALE......

...... Corporations and public . . LEADER. . . . . administrations. . . are having. . to . cope with many different forms Serge Baeyens WORKING GROUP of disruption and an accelerating . . Engie...... transformation of business models, ...... in. an increasingly. . complex . and highly. . uncertain environment, while also . striving. to make. performance. . and innovation. . gains.. They want. to offer. customers. more. . value and attract talented people. Agility at scale is a way to meet these challenges by . improving. the. use of. production. capacity. within. organisations......

. Following. the. report. "Agile at. scale:. implementing . agility. on .a company-wide. . scale", .the . working group, attended by thirty corporations, continued to debate and share experience . and. feedback. by holding. a seminar. .entitled ."Agility .& architecture?. . Yes, we. can!", and. . working meetings addressing agile budget management, value, and organisational and . human. issues......

...... Agile at scale : Mise en oeuvre de l’agilité à l’échelle de l’entreprise ...... Agile at scale: Implementing agility ...... on a. company-wide . scale. . . . . www.cigref.fr ......

...... 27......

......

. TRAINING,. .SKILLS &. TALENTED. PEOPLE......

. . FEMMES@NUMÉRIQUE. . . INITIATIVE......

...... This working group has for several . years. served. as a forum. for discussion. . . LEADER...... of actions companies can take to attract women into digital technology Corinne Dajon WORKING GROUP ...... AG2R LA .MONDIALE . . . . . jobs. This year this mission was . bolstered. by. the Femmes@Numérique...... initiative, to encourage Cigref member organisations to contribute to it...... While the proportion of women in IT roles in large groups is still below 30%, all companies . are. taking .action to. increase. this rate. (career. change,. student. appeal,. information. . for . secondary school pupils, etc.)...... Many are trying to think out of the box: bringing women in IT together and turning them into . ambassadors. . for the. sector; .making IT. a step .in career. paths; helping. women. to. be "daring". . and apply for these jobs; and helping them in their managerial roles. Working with in-house . women's. lobbying. groups. helps. to make. these. initiatives. a success......

. . (RE)DISCOVER. . THE FEMMES@NUMÉRIQUE. . . .INITIATIVE, . ITS . . . . AIMS AND THE PEOPLE WHO MAKE IT HAPPEN...... www.femmes-numerique.fr. . . . .

......

28......

......

. TRAINING,. .SKILLS &. TALENTED. PEOPLE......

. . DIGITAL. SKILLS. AND. JOBS......

...... Given the shortage of talent, managing human capital is . . . . . becoming. a success. factor. in corporate. .transformation. . This. . LEADER working group is therefore focused on soft skills: agility, . . Pascal Courthial. . . cross-functionality,. . collaboration. . between. stakeholders,. . . management culture vs expertise culture, etc...... Giving a meaning is the main priority that companies need . . . . . to explore. in order. to transform.. . Those .that succeed. will. be . the ones that stake everything on talented people, rather . . . . . than on. technology.. In. order to. capitalise. on the. variety. of . COMING SOON forms of intelligence and methods of harnessing knowledge

OCTOBRE 2018 and know-how, and be able to pass it on, we must take . .PUBLICATION CIGREF ...... an interest in individuals and the motivations they find energising and fulfilling to achieve their full potential. This . . Human capital. in the...... digital transformationPILOTE means reinvent talent management around soft skills rather . . . . . than hard. skills,. and giving. managers. .the tools. to identify. . Jean-Michel André individuals' real talents. Groupe SEB ......

...... 2018. update of. Cigref .IS . . . jobs profils Nomenclature ON CIGREF.FR ...... (Only. in french). . www.cigref.fr......

......

...... 29......

......

...... DIGITAL FORESIGHT & FORWARD-PLANNING ......

. . Undertaking. . substantial. and. generously. . funded. public. and private. . . sector research, in order to continue to anticipate and understand . . changes. in .the digital. landscape,. . share. findings. and. restore. the . . strategic autonomy of France and Europe in key technological . . domains. such. as microprocessors,. . . AI, blockchain. . and. augmented. . . reality......

......

30......

......

. DIGITAL. FORESIGHT. . & FORWARD-PLANNING......

. . LEARNING. . EXPEDITION. .TO CES. 2019: DIGITAL@SCALE......

...... The CES is one of the must-visit . . LEADER. . . . . global. innovation. .shows, a. showcase. . for technological developments. Bernard Duverneuil LEARNING . . Elior .Group . . EXPEDITION. . For. the fifth. year. running,. a Cigref. . delegation travelled to meet up ...... with. international. . players,. identify. . the deep-lying trends in the digital . transformation,. . and. share observations. . and. reports .with their. peers...... This year, developments in facial and voice recognition, including . language. translation. . applications,. 5G. to boost. object connectivity,...... as well as progress in screens and materials have created a ...... promising global innovation movement. The maturity of the . technologies. . involved. will make. it possible. .to combine. them. in . . . . compelling company-specific use cases. The platform and voice . assistant. war. is still .raging, while. the. battle for. talent is. beginning. . . . . to make itself felt at the show. The new awareness of ethical, . social. and environmental. . issues. mentioned. in. speeches. is yet. to . . . . be reflected on the booths, but raises hope that the sector will . gradually. adapt......

......

...... 31......

......

. DIGITAL. FORESIGHT. . & FORWARD-PLANNING......

. . RESEARCH. . TO BENEFIT. .DIGITAL . TRANSFORMATION......

...... It seems today that while corporations' business . divisions. are. still engaged. . in R&D,. their IT. departments. . . LEADER. . . generally are not, even though these departments deal with subjects in which R&D plays a key role. Following Claire Waast ...... Enedis. . . an initial investigation in 2018, Cigref assembled in 2019 a . task. force to. develop. a methodology. . to educate. CIOs. and . . . . . corporations about the contribution made by research to . anticipating. . key future. disruptions. . (in technologies. . and . . . . . uses). This work has highlighted the indisputable value . that. research. and forward-planning. . . add to. large groups'...... ability to transform and innovate. COMING SOON

OCTOBRE 2018 ...... PUBLICATION CIGREF . . .

...... Research .to benefit . . The aim is to develop a method of study that will promote digital transformationPILOTE . the. emergence. of. organisational. . models. capable. of . . . . . Jean-Michel André strengthening connections between IT department and Groupe SEB . research.. This. IT-Research. collaboration. . meets. IT' foresight...... needs and contributes to strategic forecasting......

...... ON CIGREF.FR. . .

......

32......

......

. DIGITAL. FORESIGHT. . & FORWARD-PLANNING......

. . QUANTUM. . COMPUTING......

...... With Quantum computing, companies must prepare a . . LEADER. . . technological. . disruption. that. will be. major within. 5. to . 10 years. The working group's discussions aim to raise Jean-Michel André awareness about and explain in layman's terms the . . Groupe. SEB ...... principles of quantum computing so that we understand . . . . . its scope,. potential,. challenges. . and opportunities,. . and. to . enable companies to plan ahead and engage from now on......

. . . . . Quantum. computing. will. not make. conventional. . computing. . COMING SOON obsolete, but will take its place in cryptography, metrology, optimisation, simulation, data analysis and AI. There OCTOBRE 2018 . .PUBLICATION CIGREF ...... will be an impact on information systems: companies . . Quantum .computing . . should. prepare. for turbulence.. . Quantum. computing. and. . - Understanding the conventional computing will require different mindsets: the challengesPILOTE in order to . . prepare. for them . . tools .of the former. will. not be .those of. the latter;. the skills. . Jean-Michel André will not be those currently taught in schools; and new uses Groupe SEB . . . . . will undoubtedly. . emerge,. the scope. of which. cannot. yet. be . judged......

. . ON CIGREF.FR......

......

...... 33......

......

. DIGITAL. FORESIGHT. . & FORWARD-PLANNING......

. . IT MARKET. . TRENDS......

......

. Published. .for the first. time. in 2018,. the executive. . summary. "2018. IT market. trends:. . Analysis and vision of Cigref member CIOs" aims to share with the Cigref ecosystem . how. the CIOs. of the. biggest. French. corporations. . view .the changes. in . the digital. . services market in France and worldwide......

. Overseen. .by three. of Cigref's. director-CIOs. . – .Jean-Michel . André. (Groupe. Seb),. . Bruno Brocheton (Euro Disney) and Christophe Leray . . . . . (Groupement. . Intermarché. - .Les Mousquetaires). . – .the . executive summary restates and adds to the main trends . . . . . in the. IT Market. Report,. co-produced. . by .Cigref and. . Magellan Partners, which compiles figures from freely . . . . . available. French,. European,. and. American. sources. and. . surveys...... The data from the Report was re-examined in the light of . . . . . the experience. . of Cigref's. director-CIOs,. . and .of the work. . and discussions undertaken within Cigref with the support . . . . . of its .member . corporations. and. public. administrations,. . in . order to produce the executive summary, which is due to . . . . . be published. annually. . in English. and French.. . . .

......

34......

......

...... TRUSTED DIGITAL TECHNOLOGY ......

. . . Making. cybersecurity. . a precondition. . for. trust in. the . . . digital economy and a strategic area of focus for corporate . . .competitiveness . . and. efficiency. in public. organisations......

......

...... 35......

......

. TRUSTED. DIGITAL. TECHNOLOGY......

. . THE. GEOPOLITICS. . OF CYBERSPACE......

...... Geopolitics is as much a social . science. as it. is a method. of reasoning,. . . LEADER...... and Cigref's members have decided to harness it to enhance their Jean-Christophe Lalanne WORKING GROUP ...... Air France. KLM . . . . . collective understanding of the digital . challenges. .facing global. corporations...... Getting a better understanding of the . nature. of digital. technology. . actors. and their. activities. in .cyberspace, . identifying. .the . new power struggles, notably in the field of technology, and the associated factors in . conflicts,. and. understanding. . the diplomatic,. . legal and. economic. consequences. . of .the . rivalries between States and continents are some of the subjects that the Geopolitics . working. group. addresses. with. a panel. of experts......

......

. For. instance,. the working. group. hosted. Thierry. Delville. (Ministry. of the. Interior),. Stéphane. . Taillat (ESM Saint Cyr Coëtquidan) and Alexandre Dieulangard (Citalid) for a round table . on .the geopolitics. of. cyberthreats;. Julien. Nocetti. (IFRI). to discuss. global. digital .regulations; . . and Jean-Louis Gergorin and Léo Isaac-Dognin for a presentation of their book "Cyber, the . permanent. .war", on. the new. conflicts. of the digital. era......

......

36......

......

. TRUSTED. DIGITAL. TECHNOLOGY......

. . LEARNING. . EXPEDITION. .TO ISRAEL......

...... As part of the Cigref Cybersecurity . working. group's. activites,. . the aim. . LEADER...... of this learning expedition was to LEARNING shine a light on the "startup nation", Jean-Claude Laroche ...... Enedis. . . EXPEDITION. . . a leader in cybersecurity, by meeting . prominent. . figures. and . leaders...... of key players. Accompanied by . three. French. parliamentarians,. . the...... delegation of some twenty digital Cybersécurité & . company. leaders. immersed. . itself .in . . . Innovation. en. Israël :. . the country's innovative culture. retour sur la learning ...... expedition. du. Cigref . . Cyber & Innovation in ...... Israël: .Cigref Learning. . . In a tense geopolitical context, and expedition in November . facing. increasing. cyberattacks,. . Israel. . . . 2018 . . . . has taken action to cultivate a dynamic . ecosystem.. . Investing. in the. research,...... development and marketing of technologies is very much a social and political choice . made. by government. . and economic. . players.. The network. of. national. and international. . . actors shares common goals and supports the widespread growth of startups, backed by . joined-up. educational. . and military. systems......

......

...... 37......

......

. TRUSTED. DIGITAL. TECHNOLOGY......

. . CYBERSECURITY......

...... The purpose of the Cybersecurity . working. .group . is to . support. . LEADER...... Cigref members in their collective discussions in order to make their Jean-Claude Laroche WORKING GROUP ...... Enedis...... organisations more cyber-resilient. . Cigref. members. need. to address. an...... accelerating rise in cyberthreats, . the. requirement. to. ramp up. risk management. . and .rethink .internal .crisis management. . . structures, as well as to develop communication with all employees in order to raise . their. awareness. of. digital .technology, . engage. them,. and reassure. .them regarding. . its . development......

. To .this end,. the working. group. organised. a learning. expedition. . to Israel. for Cigref. members. . and three parliamentarians in order to explore the country's cybersecurity ecosystem, . and. sent a .delegation . to the. International. Cybersecurity. . Forum. in Lille,. in January. 2019.. . In addition, the working group hosted the Managing Director of the French national . cybersecurity. . agency. (ANSSI),. Guillaume. Poupard,. for. a talk about. the .latest developments. . . in the implementation of the European Network and Information Security (NIS) directive; . Éric. Bothorel,. MP for. Côtes. d'Armor,. and Erwan. Keraudy. of CybelAngel. . for a. session. on . protecting information assets and combating data leaks; and Gérôme Billois (Wavestone) . and. Charles. Rami (Proofpoint). . for a. round table. on .briefing .the executive. committees. . of . major corporations on cybersecurity......

......

38......

......

. TRUSTED. DIGITAL. TECHNOLOGY......

. . PERSONAL. . DATA ......

...... In late 2017, Cigref, AFAI and Tech . . LEADER. . . . . in. France. published. a . report . on . "Personal data and IS". In parallel, it Christina Poirson WORKING GROUP seemed necessary to monitor . . Société .Générale ...... companies' actions before, during and ...... after. the . implementation. . of GDPR.. . This tracking of the consequences of . GDPR. continued. in. order to. share .thoughts . on the. practices. deployed,. the. difficulties. . encountered, and success stories......

...... Illustrated by a presentation from OneTrust group, discussion focused on the data processing . register,. the. types of. data to. log in .it, how it. is governed. and. populated,. and. the types,. . benefits and drawbacks of available tools...... After presentations by OneCub on data portability and Google on the Data Transfer Project, . the. working. group also. considered. the. portability. of personal. .data, the. issues at. stake, and. . how to implement it given the scope of the law......

...... www.cigref.fr......

......

...... 39......

......

. TRUSTED. DIGITAL. TECHNOLOGY......

. . TRUSTED. CLOUD......

...... The State's cloud strategy comprises several levels . based. on .data sensitivity. . and the. sovereign. needs. of . . LEADER. . . State departments. The main purpose of level 2, "the State's dedicated Cloud", is to combine the benefits of Christophe Salomon ...... EDF. . . innovative public cloud technologies with the State's . security. requirements,. . guaranteed. by. the French. national...... cybersecurity agency, ANSSI. The aim of this working group . is .to examine. how. this State-sponsored. . . infrastructure...... could be shared with major corporations expressing a . similar. need...... COMING SOON

OCTOBRE 2018 ...... PUBLICATION CIGREF . . . In this working group, major corporations reflect on . their. trusted. cloud .needs from. a technological,. . legal. and . . . . . Trusted cloud contractual perspective. The working group has investigated PILOTE . whether. their. needs. converge. with. those .of the State's...... dedicated Cloud. Jean-Michel André Groupe SEB ......

......

...... ON CIGREF.FR. . .

......

40......

......

...... ECOSYSTEMS ......

. . Taking. action. to .create .dynamic . and enduring. . ecosystems,. . in . . regions, made up of innovative small businesses and startups, . . which. have the. necessary. .tax and. financing. arrangements. . in. place . . to ensure they can grow, access a unified European domestic . . market,. and. are ready. to. go out. and compete. .in global. markets.. . .

......

...... 41......

......

. ECOSYSTEMS......

. . DIGITAL. PURE. PLAYERS......

...... While a large group today needs to LEADERS . be .innovative . and agile,. a digital. pure...... player has to industrialise in order Gilles de Richemond to survive and thrive. So there are a AccorHotels CLUB ...... Philippe. Rouaud . . . . . number of shared benefits to their France Télévisions . experience. . and help. each other. tackle...... the challenges these organisations . all .face. This. club provides. .spaces .for digital. pure players. and. Cigref. members. alike. to . debate and share......

......

...... For pure players, digital is like a continuum in the sense that they need to never stop . running:. after. technologies,. .markets, . skills, security,. and. so on...... A company can fail if its IT is obsolete: the need to transform is therefore ongoing, and . . the time. available. to master. and. adapt to. technologies. is. very short.. . . .

. . A company. can. fail as a. result of. just one. poor hire:. it is hard. to find. high-quality. talent. . and retain it in order to hang on to skills...... A company can fail and disappair at the slightest security failure......

......

42......

......

. ECOSYSTEMS......

. . EUROCIO......

......

. . The European. association. . of CIOs. (EuroCIO). underwent. . some far-reaching. . changes. . in 2018 in terms of governance and activities. After several member associations . . left in 2017,. the. by-laws. were .revised, . the Board. was .completely . refreshed,. and. . the association's programme of activities was completely refocused on the needs . . of CIOs......

. . . . As .a member. of EuroCIO,. .Cigref has. been. represented. since. . the board was reorganised by Emmanuel Gaudin, CIO of . On January. 1st .of 2018, . Lagardère. and. a Cigref. administrator.. . One of. Emmanuel's. duties. . Tanneguy des Rieux on the EuroCIO Board is to oversee relations with the EMEA . replaced. Freddy. Van . representatives. . of major. digital. services. suppliers.. To. this end,. . den Wyngaert on the he works actively with the Cigref Supplier Relations Club to . European. association's. . provide. insight. into .European . matters...... General Secretariat, and . Christian. Pagel,. CIO of . Especially. as. EuroCIO. is seeking. to. strengthen. ties. and spend. . Thyssen Krupp, took more time sharing experiences between European CIOs in . over. as chairman.. . monthly. videoconferences,. . introduced. . by a first-person. . account. . from a CIO. Sandeep Sen, CIO of Linde, was the first to step up . . . . during. the summer,. .sharing .confidentially, . with. around. a dozen. . European CIOs, his challenges and experiences of implementing . . . . Salesforce.com. . in his. company......

......

...... 43......

......

. ECOSYSTEMS......

. . SMART. SOURCING. . STRATEGIES......

...... Companies have been outsourcing a whole range of . resources. for. many. years now.. They. are now. seeking. to . . LEADER. . . take back control of their IT. Cigref has been focusing on new strategies and changes in sourcing practices and Bruno Annic ...... Socotec. . . strategic needs......

...... Smart sourcing is a value-added initiative, based on clear . partnerships. . and the. obligation. to. enter into. long-term...... arrangements. Smart sourcing is not low-cost sourcing COMING SOON but rather best-cost sourcing. The specific deployment OCTOBRE 2018 ...... PUBLICATION CIGREF . . . framework entails setting goals and scoping, taking a . snapshot. of. existing. arrangements. and. the market,. entering. . . Smart sourcing. . . into a win-win partnership, determining a method for strategy - towards smart, win-win,PILOTE value- . managing. .contracts . and .governing . relations. between. . . added sourcing. . . partners, and taking into account in the management of Jean-Michel André Groupe SEB . sourcing-related. . risks......

......

...... ON CIGREF.FR. . .

......

44......

......

...... ETHICS ......

. . Promoting,. . in all. economic. sectors,. the. ethical. use. of digital. . . technology, particularly in terms of the transparency of . . algorithmic. . processing,. the. protection. .of personal. data,. privacy,. . . and equality of access to digital resources......

......

...... 45......

......

. ETHICS......

. . DIGITAL. ETHICS......

...... This working group follows on from . the. work carried. out. jointly. by Cigref. . LEADER...... and Syntec Numérique in 2018, which led to the publication of a reference Bernard Duverneuil WORKING GROUP ...... Elior .Group . . . . . guide: "Digital Ethics: a reference . guide. for digital. players".. .The 2019...... Ethics and Digital Technology . working. group. aimed. to look. in more. detail at. some of. the topics. addressed. in. this guide,. . including by getting testimony from member or outside companies......

...... The topics covered included: ...... 1 How CSR factored into CIOs' thinking on digital ethics ...... 2 The ethics of algorithms and responsible AI ...... The ethics of digital technology and persuasive design in customer relations: reflections 3 . . and practical. insights. for. companies......

. 4 . Corporate. ethics. committees. tackling. digital. issues:. structure,. governance,. . end goals. .

......

46......

......

. ETHICS......

. . PHILOSOPHY. . AND. DIGITAL......

...... This year, the spotlight was turned . . LEADER. . . . . on. management.. . The .Philosophy . . and Digital working group explored, Bernard Duverneuil WORKING GROUP with two headline guests, managers' . . Elior .Group ...... philosophical groundings and ...... precepts......

...... According to Ghislain Deslandes, management is a blend of know-how and interpersonal skills including an ethical and political dimension because managers are responsible for . acting. in the. interests. of themselves,. . others,. and their. environment.. . One of. the points. . that managers must not overlook, in the context of the digital transformation and the . increasingly. . widespread. use. of AI, is. demotivation,. the. loss of. meaning. at work,. or what. . Ghislain Deslandes terms desaffectio societatis (which might be translated as the spirit . of .cooperation). . Anything. to. do with. joy and. affectio. societatis. , "has. no place. in .the . world of figures", says Deslandes. . On. this point,. André. Comte. Sponville. argues. strongly. that. one of. the challenges. . of . management is to spark motivation at work. Motivation should be approached from . the. perspective. of ."desire". .That is .why it is. essential. to understand. . that "all. managers. . are professionals of other people's desire". Customers' desire matters less than your . colleagues'. . desire, says. Comte. Sponville.. Might. most. managers. tend .to take the. opposite. . view? ...... Debriefings available on www.cigref.fr ......

......

...... 47......

......

...... SUPPLIER RELATIONS ......

. . Creating. . the conditions,. . including. in. terms. of regulation,. . . . standardisation, competition and infrastructure, for digital . . systems. to be. implemented,. . understood. . and ultimately. . governed. . . in corporations and public administrations, in an agile way and . . . . without. . excessive. hindrance......

......

48......

......

. SUPPLIER. RELATIONS......

. . ALTERNATIVES. . TO. THE MAJOR. SUPPLIERS......

...... Companies and public organisations LEADERS . are. looking. for alternatives. .to loosen...... the financial stranglehold of providers Stéphane Rousseau and gain room for manoeuvre in their Eiffage WORKING GROUP ...... Jean-Claude . Laroche. . . . . negotiations with software suppliers. Enedis . Following. the. report. "Open. source:...... an alternative to the major suppliers", . the. working. group continued. . to identify. these. alternatives......

......

. Participants. . shared .feedback . on their. experiences. of migrating. . business. applications:. from. . a proprietary solution to another proprietary solution, and from a proprietary solution to an . open-source. . solution.. In addition,. there. was .a debate. (a "battle"). between. two. companies. . about a business application using artificial intelligence, in which they presented their . respective. choice. of. an open-source. . solution . or a vendor. solution...... Regarding the working environment, participants reflected on what preliminary work is . needed. so that. an alternative. . solution. can emerge.. Then. they examined. . the scope. of digital. . tools to consider for working on a alternative...... Discussions are under way to identify business applications liable to be jointly developed . on .the basis. of shared. or open. ownership. .with companies. .in the same. sector. or even. . competitors......

......

...... 49......

......

. SUPPLIER. RELATIONS......

. .STRUCTURING . . THE ACTIVITIES. . OF THE. SUPPLIER. RELATIONS. . CLUB. . .

...... For more than 10 years, Cigref has been facilitating "Supplier relations" Club created two years ago to ...... coordinate. Cigref's. activity. . . . working groups in line with its social FOCUS in respect of the suppliers of . mission,. which. states,. for. instance,. . digital services...... that Cigref should "enable members . to . share their. experiences. . of using...... technologies" and "publicise and ...... The Supplier. Relations. . Club organises. . 7 . champion the legitimate interests of working groups discussing AWS, Google, member companies...". Microsoft, Oracle, Salesforce, SAP and ...... Alternatives. to the. major. suppliers......

...... Each meeting of the working groups is The CIOs of EIFFAGE, ELIOR, ENEDIS, ESSILOR, FRANCE TELEVISIONS, . an . opportunity. for . Cigref .members . to ...... share their experiences of their main LAGARDERE, LVMH, ORANGE, NEOPOST, SAFRAN and VEOLIA run these groups and suppliers' business practices and of the ...... sit on the. steering. committee. (SteerCom). . . deployment and use of digital services. . In regular. meetings. . with these. suppliers,...... user companies have the opportunity . collectively. . to raise. their questions. . and . The Club. has been. chaired. since its. creation. by . any difficulties they have had. Philippe Rouaud (France Télévisions)......

......

50......

......

. SUPPLIER. RELATIONS......

. .PRESS CONFERENCE. . .ON SUPPLIER. .RELATIONS ......

...... In June 2018, Cigref held its first press conference on relations between major . corporations. . and their. suppliers. of. digital services.. . The aim. was to. denounce. publicly. . the major vendors' most irritating – and enduring – business practices...... One year later, on 24 June 2019, the exercise was repeated in the presence of a dozen . journalists. . and the. working. group's. convening. CIOs.. A . press release. .and folder,. . available on Cigref's public website, were published after the conference, in English . and. French......

...... As well as highlighting the main Numerous follow-up . . . . .media stories. and . . irritants. (ratchet. effect,. billing. of . social media posts indirect access, complex licensing, ...... etc.), the. conference. . and press. . release stressed that the promise ...... of business. value. is often. out. of . step with the reality of business . . . . Press. folder. IT supplier. . practices. and .models. .In order. to . relationship club maintain an inflationary strategy, ...... business. practices. .are often. . disconnected from the real value . . . . . www.cigref.fr. . . of services. provided. to. customers. . .

......

...... 51......

......

. SUPPLIER. RELATIONS......

. .MEETINGS . BETWEEN. .CIGREF'S . BOARD/STEERCOM. . . AND SUPPLIERS. . . .

......

. The. steering. committee. of .the Supplier. Relations. Club. had .for several. months. planned. . to organise a meeting between the decision-makers of its main digital suppliers and . member. companies. . in order. to enter. into. a strategic. dialogue.. Via. working. groups,. . Cigref holds regular operational discussions with suppliers about the practical issues . concerning. . its members.. It. is important. to. maintain. a high-quality. . dialogue. with .the . major digital services suppliers in order to meet the transformation challenges that . organisations. . face......

......

. It was. in this. perspective,. . and in .the context. of the. discussions. .that Cigref's. board. . is currently having around the redesigning of the association's strategic plan, that a . audition. with. the major. suppliers. was. held in. the Paris. region. in early. September.. Board. . and SteerCom members hosted the France General Managers or Directors of Amazon . and. AWS, .Google .Cloud, Microsoft,. . Oracle,. SAP .and Salesforce. .for a discussion. . of . their visions of the upcoming technological step-changes and the post-cloud, and how . their. business. models. will adapt. to .new cloud-based. . uses and. the challenges. . of digital. . sobriety...... It is worth noting that Cigref had already organised a similar meeting in 2013......

......

52......

......

...... TEAM......

...... Henri d’Agrain Marie-Pierre Lacroix . .Executive .manager ...... Information. . manager. . [email protected] [email protected] . .+33 1 56 59. 70 03 ...... +33 1 56. 59 70 17. . +33 7 89 20 05 71 +33 6 70 08 06 05

. .Flora Fischer...... Frédéric. Lau. . Mission officer Mission manager . [email protected] ...... [email protected]. . . +33 1 56 59 70 04 +33 1 56 59 70 18 . .+33 6 72 39. 09 21 ...... +33 6 86. 68 90 20. . Vanessa Dewaele Marine de Sury . .Mission officer...... Mission. officer. . [email protected] [email protected] . .+33 1 56 59. 70 07 ...... +33 1 56. 59 70 12. . +33 6 81 41 46 13 +33 7 86 86 87 92 ...... Clara Morlière Thibault Luret Mission officer Communication officer . [email protected] ...... [email protected]. . . +33 1 56 59 70 05 +33 1 56 59 70 11 . .+33 6 45 .49 49 11 ...... +33 6 45. 49 93 75. .

. .Josette Leman...... Josette. Watrinel-Herniou. . . Executive Assistant Executive Secretary, [email protected] in charge of accounting . .+33 1 56 59. 70 00 ...... [email protected]. . . +33 1 56 59 70 15 ......

......

...... 53......

......

. . . CIGREF'S. . AGENDA. . FOR. 2019/2020. . . . .

......

THE GEOPOLITICS DIGITAL PHILOSOPHY ...... CYBERSECURITY...... OF CYBERSPACE IN ACTION AND DIGITAL ......

......

INFORMATION RESEARCH . TRUSTED. . . QUANTUM...... SYSTEMS & DIGITAL CLOUD COMPUTING ...... GOVERNANCE. . . . INNOVATION. .

......

...... POST-CLOUD. . . . NETWORKS:. . ARTIFICIAL IT SERVICISATION PERSPECTIVES EVOLUTION OF . INTELLIGENCE. . . STRATEGY. . . AND. EDGE. . STRATEGIES. . AND. COMPUTING ARCHITECTURES ......

......

...... MANAGEMENT COLLABORATIVES SUPPORTING OF TECHNICAL . SUITES:. USAGE. . DIGITAL. SOBRIETY...... BUSINESS. IN . DEBT AND IT AND FUTURE CHINA ...... OBSOLESCENCE......

......

. DIGITAL. PURE. . SUPPLIER. . . . HUMAN. . . 19. . PLAYERS RELATIONS RESOURCES ...... ACTIVITIES......

......

...... www.cigref.fr - @Cigref 21 av. de Messine, 75008 Paris +33 1 56 59 70 00 [email protected]