Boston University School of Management

Operations & Technology Management Department

Our Mission. Operations & Technology Management Faculty.

Our mission is to contribute to the development of operations PROFESSORS and technology management theory through our research and Peter Arnold, Associate Professor to enhance its practice through our publications and curricula. Arnold earned his PhD and MBA in operations management from We aspire to create new ideas and expand the boundaries Indiana University and completed his BS at Northeastern University. of knowledge in our field through cutting-edge research, His research interests include undergraduate management to be recognized as a first-class research department with education, supply chain management, and operations strategy. regular publication in the most highly regarded academic journals, and to be leaders in the development and delivery of J. Robb Dixon, Associate Professor innovative curricula for students and practitioners. We strive Dixon earned a PhD and MBA in operations management to help the students in our programs develop capabilities in from the University of Virginia. His research is focused on the implementation of process technology innovations, operations operations and technology management that will enable them strategy, and performance measurement. to enhance their organizations’ efficiency and effectiveness. Janelle Heineke, Chair and Professor Our Philosophy. Heineke completed her DBA in operations management at Boston University. She earned her MBA from Babson College, MSN from We believe that an organization’s ability to create value is Boston College and BSN from Marquette University. Her research critical to its long-term survival and that through operations, interests include service management, quality management, and strategy is translated into the actions that deliver value. We managing professionals. focus our departmental efforts in five value-creating areas: process management, supply chain management, technology Nitin Joglekar, Associate Professor innovation, health care delivery, and the application of Joglekar completed his PhD in management science at MIT. His research interests include analysis of distributed innovation technology to promote product and process innovations and scenarios, clean technology commercialization and adoption to solve business problems. We believe our research and practices, and operations-finance-marketing integration at teaching benefit from the synergy among these areas. startup firms.

Research Interests. Jay Kim, Associate Professor Kim completed his PhD in business administration at Ohio State • Supply chain management University and his MBA at Bowling Green State University. He • Product development management earned his BS from Seoul National University in Korea. His research • Health service management is focused on developing and implementing global operations and supply chain strategies.

Paul Morrison, Assistant Professor Morrison earned his DBA in operations management and his MBA from Harvard University. He received his AB in social studies from Harvard College.

John Neale, Assistant Professor Neale completed his PhD and MSE in industrial and operations engineering at the University of Michigan. He completed his undergraduate work at Stanford University. His research focuses on supply chain management and the practical applications of inventory theory.

Fusing the Art, Science, and Technology of Business® Boston University School of Management Operations & Technology Management

Delvon Parker, Assistant Professor Sean Willems, Associate Professor Parker received his PhD from Michigan State University’s Eli Willems earned his PhD in operations management and his SM Broad Graduate School of Management. He also holds an MS in operations research from MIT. He received his BSE from the in manufacturing and innovation, and a BS from Michigan State University of Pennsylvania. His research interests include supply University. Parker’s research focuses on the interrelationships chain design and optimization, multi-echelon inventory models, among the structures of manufactured goods, production processes, dynamic programming, and supply chain coordination. organizations, and supply chains. RECENT AND FORTHCOMING PUBLICATIONS Erol Peköz, Associate Professor Peköz earned his PhD and MS in operations research from the Gaynor, M., Myung, D., Restuccia, J., & Moulton, S. (2009). University of California at Berkeley and completed his undergraduate Designing infrastructure to exchange electronic medical records degree at Cornell University. His research interests include applied with web services. International Journal of Networking and Virtual probability and stochastic models, queuing models of congestion Organizations, 6(2). in production systems, rare events, Monte Carlo simulation, risk Joglekar, N., Rosenthal, S. R., & Gomes, P. J. (2009). Performance management, and statistical models for health care data. management in distributed and global product development processes. Handbook of Technology Management. Edited by Z. Justin Ren, Associate Professor, Dean’s Research Fellow Hossein Bidgoli. Ren earned his PhD in operations and information management and his MS in operations research from The Wharton School, Neale, J. J., and Willems, S. P. (2009). Managing Inventory in Supply University of Pennsylvania. His research interests include supply Chains with Nonstationary Demand. Interfaces, 39:5, 388-399. chain management, service quality, health care management, and Shwartz, M. , Ash, A. S., & Iezzoni, L. I. (2009). Risk adjustment. China-related issues. Encyclopedia of Medical Decision Making. Edited by M. Kattan. Sage. Joseph Restuccia, Professor Young, G. J., Meterko, M. M., Mohr, D., Shwartz, M., & Lin, H. Restuccia earned his doctorate and master’s degrees in social and (2009). Congruence in the Assessment of Service Quality Between administrative health sciences from the University of California Employees and Customers: A Study of a Public Health Care Delivery at Berkeley and his undergraduate degree from Tufts University. System. Journal of Business Research. 62, 1127-1135. His research is focused on issues related to health care quality, productivity, and organizational transformation. TEACHING FACULTY Stephen Rosenthal, Professor Tom Dwyer, Lecturer Rosenthal received his PhD in planning and management from the University of California at Berkeley and his MS in operations For general inquiries, please contact: research and management from MIT. He earned his BS from Brown Lauren Hess University. His research interests include technology management Senior Program Coordinator and organizational change, product/service design and development, Email: [email protected] strategy implementation, and business process design. Phone: (617) 353-4282 Fax: (617) 353-4098 Michael Shwartz, Richard D. Cohen Professor in Management Shwartz earned his PhD in urban and regional planning from the University of Michigan and his MBA in operations research from the University of California at Berkeley. He completed his undergraduate degree at Johns Hopkins University. He has been active in health services research and program evaluation for more than 25 years. His current research focus is on issues related to health care costs, payment, utilization, appropriateness, and quality of care.

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