Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - Crc - 12/1/16

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K Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

IMPORTANT: This booklet contains important information about the warranty coverage on your new vehicle. It also explains Customer Satisfaction and Owner Assistance procedures and GM's participation in the Mediation/Arbitration Program. Keep this booklet with your vehicle and make it available to a General Motors dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information.

Owner's Name:

Phone Number:

Street Address:

City & Province:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use: Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

Part No. 84293059 B Second Printing Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

2017 Canadian Limited Warranty and Owner Assistance Information

Important Message to Buick LaCrosse eAssist® Touring Owner Service — Owners...... 1 Coverage ...... 18 Countries Other than Canada, General Motors' Commitment What Is Not Covered ...... 19 the United States and toYou...... 1 Things to Know About the New Mexico ...... 23 Owner Assistance ...... 1 Vehicle Limited Warranty . . . . 20 Warranty Service — Canadian GM Participation in the Mediation/ Warranty Repairs — Component Sold Vehicles Registered and Arbitration Program ...... 1 Exchanges ...... 20 Operated Outside Canada . . . . 23 The General Motors Maintenance and Warranty Original Equipment Protection Plan ...... 1 Service Records ...... 20 Alterations ...... 23 Owner Name/Address Warranty Repairs — Recycled Recreation Vehicle and Special Change ...... 1 Materials ...... 20 Body Alterations ...... 23 Warranty Coverage at a Tire Service ...... 20 Pre-Delivery Service ...... 24 Glance ...... 2 After-Manufacture Production Changes ...... 24 New Vehicle Limited Warranty . . .4 “Rustproofing” ...... 21 Emission Control Systems What Is Covered ...... 4 Paint, Trim and Appearance Warranty ...... 25 What Is Not Covered ...... 12 Items ...... 21 How to Determine the Chevrolet Volt, Bolt EV and Vehicle Operation and Care . . . 21 Applicable Emission Control Malibu Hybrid ...... 15 Maintenance Records ...... 21 System Warranty ...... 25 Drive Motor Battery Chemical Paint Spotting ...... 21 Emission Control Warranty . . . . . 25 Coverage ...... 16 Warranty Distance Emission Performance ...... 26 What Is Not Covered ...... 17 Extensions ...... 22 Emission Warranty Parts List . . .27 Chevrolet Silverado eAssist® Warranty Service — Canada . . . 22 What Is Not Covered ...... 30 and GMC Sierra eAssist® Touring Owner Service — Coverage ...... 17 Canada, the United States and Mexico ...... 22 Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

2017 Canadian Limited Warranty and Owner Assistance Information

Things to Know About the Emission Control Systems Warranty ...... 31 Replacement Parts ...... 31 Maintenance and Repairs ...... 31 Claims Procedure ...... 32 Customer Satisfaction Procedure ...... 33 Special Coverage Adjustment Programs Beyond the Warranty Period ...... 35 Customer Assistance Offices . . .36 Customer Assistance for Text Telephone (TTY) Users ...... 37 Roadside Assistance Program ...... 38 Courtesy Transportation Program ...... 39 Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Important Message to Owners... 1

General Motors' Commitment GM Participation in the Motors. It can be the most valuable to You Mediation/Arbitration Program option you choose for your vehicle. See your GM Dealer for prices, General Motors is committed to Refer to Customer Satisfaction 0 vehicle eligibility guidelines and ensuring an excellent ownership Procedure 33, for information on more details. experience with your new vehicle. the voluntary, binding Mediation/ Your General Motors dealer also Arbitration Program in which GM Owner Name/Address Change participates. wants you to be completely satisfied General Motors encourages all and invites you to return for all your The General Motors owners to report, at their earliest service needs, both during and after Protection Plan convenience, a change in name or the warranty period. address by calling our Customer Many owners seek to enhance their Care Centre toll free at Owner Assistance vehicle ownership by purchasing an 1-800-263-3777 (English) or Should you ever encounter a optional service contract. General 1-800-263-7854 (French). If you are problem during or after the warranty Motors offers its own GM Protection a subsequent owner, please be sure periods that is not resolved, talk to a Plan (GMPP), a service contract to advise us by calling the number member of dealer management. which provides mechanical repair above. You may also visit the Under certain circumstances, GM protection, a rental/alternate General Motors dealer of your and/or GM dealers may provide transportation allowance, and the choice to report a change in vehicle assistance after the limited warranty availability of GM Roadside ownership. The current owner name period has expired when the Assistance or a towing and road and address is essential for General problem results from a defect in service allowance. The GM Motors to provide timely notification material or workmanship. These Protection Plan is available in to owners of important information instances will be reviewed on a different levels of coverage, each related to their vehicles. case-by-case basis. If the problem offering a variety of time/kilometre options to suit your driving needs. We thank you for choosing a persists, follow the procedures General Motors product. outlined under Customer The GM Protection Plan is the only Satisfaction Procedure 0 33. optional service contract backed by the worldwide resources of General Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

2 Warranty Coverage at a Glance

The warranty coverages on your vehicle are summarized below. Please read the warranty information that follows for more complete details.

New Vehicle Limited Warranty for the Chevrolet and GMC Vehicles Coverage 3 yrs/ 5 yrs/ 6 yrs/ 8 yrs/ 60,000 km 160,000 km 160,000 km 160,000 km Base Warranty Coverage (Includes Tires) X Powertrain Component Warranty X Diesel Engine Components X Hybrid X Sheet Metal (Corrosion) X Sheet Metal (Rust-Through) X Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Warranty Coverage at a Glance 3

New Vehicle Limited Warranty for the Buick Vehicles Coverage 4 yrs/ 6 yrs/ 6 yrs/ 8 yrs/ 80,000 km 110,000 km Unlimited 160, 000 km km Base Warranty Coverage (Includes Tires) X Powertrain Component Warranty X Hybrid Components X Sheet Metal (Corrosion) X Sheet Metal (Rust-Through) X

Emission Control Systems Warranty Coverage 3 yrs/ 4 yrs/ 5 yrs/ 8 yrs/ 60,000 km 80,000 km 80,000 km 130,000 km Defects & Performance — Chevrolet and GMC X Defects & Performance — Buick X Defects & Performance — Heavy Duty Gasoline Engine X 6.6L Duramax® Turbo-Diesel Engine X Specified Major Emission Components X Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

4 New Vehicle Limited Warranty

What Is Covered No Charge The Base Warranty coverage for Buick is for 4 years or 80 000 General Motors of Canada Warranty repairs, including parts kilometres, whichever comes first, Company will provide for repairs to and labor, will be made at no except for other coverages listed the vehicle during the Warranty charge. here under What Is Covered and Period in accordance with the “ ” Obtaining Repairs those items listed under What Is terms, conditions, and limitations “ Not Covered . contained in this booklet. To obtain warranty repairs, take the ” vehicle to a GM dealer facility Powertrain Component Warranty Warranty Applies handling your vehicle line within the Coverage This warranty is for GM vehicles warranty period and request the The powertrain is covered for originally sold in Canada, registered needed repairs. Reasonable time 5 years or 160 000 kilometres in Canada and normally operated in must be allowed for the dealership (Chevrolet and GMC), whichever Canada. GM warranty coverages to perform the necessary repairs. comes first, 6 years or 110 000 may be void or subject to Warranty Period kilometres (Buick), whichever restrictions on GM vehicles that comes first, except for other have been imported or exported. The Warranty Period for all coverages begins on the date the coverages listed here under "What Repairs Covered vehicle is first delivered or put in Is Covered" and those items listed under What Is Not Covered later in The warranty covers repairs to use and ends at the expiration of “ ” this section. correct any vehicle defect, not slight the Coverage period. noise, vibrations, or other normal Engine Coverage includes: All Base Warranty Coverage characteristics of the vehicle due to internally lubricated parts, engine oil materials or workmanship occurring The Base Warranty coverage for cooling hoses and lines. Also during the Warranty Period. Needed Chevrolet, and GMC is for 3 years included are all actuators and repairs will be performed using new, or 60 000 kilometres, whichever electrical components internal to the remanufactured, or refurbished comes first, except for other engine (e.g., Active Fuel parts. coverages listed here under “What Management Valve Lifter Oil Is Covered” and those items listed Manifold) cylinder head, block, under “What Is Not Covered.” timing gears, timing chain, timing cover, oil pump/oil pump housing, Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

New Vehicle Limited Warranty 5

OHC carriers, valve covers, oil pan, adapter plate, common fuel rails, internal to the transmission/ seals, gaskets, manifolds, flywheel, fuel filter assembly, fuel temperature transaxle. Also covered are any water pump, harmonic balancer, sensor, and function block. actuators directly connected to the engine mount, turbocharger, and Important: Some of these transmission (slave cylinder, etc.). supercharger. Timing belts, and components may also be covered Exclusions: Excluded from the other associated components by the Emission Warranty. See powertrain coverage are required in the timing belt service Emission Warranty Parts List 0 27 transmission cooling lines, hoses, replacement procedure are covered for details. radiator, sensors, wiring, and until the first scheduled electrical connectors. Also excluded maintenance interval. Exclusions: Excluded from the powertrain coverage are sensors, are the clutch and pressure plate as Diesel Components Coverage wiring, connectors, engine radiator, well as any Transmission Control includes: Cylinder block and heads coolant hoses, coolant, and heater Module and/or module and all internal parts, intake and core. Coverage on the engine programming. exhaust manifolds, timing gears, cooling system begins at the inlet to Transfer Case Coverage includes: timing gear chain or belt and cover, the water pump and ends with the All internally lubricated parts, case, flywheel, harmonic balancer, valve thermostat housing and/or outlet mounts, seals, and gaskets as well covers, oil pan, oil pump, water that attaches to the return hose. as any electrical components pump, fuel pump, engine mounts, Also excluded is the starter motor, internal to the transfer case. Also seals, and gaskets. Parts of the entire pressurized fuel system covered are any actuators directly Emissions Reduction System such (in-tank fuel pump, pressure lines, connected to the transfer case as as the emissions reduction fluid fuel rail(s), regulator, injectors, and well as encoder motor. tank, injectors, sensors including return line) as well as the Engine/ NOx and exhaust, and the Exhaust Exclusions: Excluded from the Powertrain Control Module and/or powertrain coverage are transfer Particulate Filter. Glow Plug Control module programming. System: Control/glow plug case cooling lines, hoses, radiator, assembly, glow plugs, cold advance Transmission/Transaxle Coverage sensors, wiring, and electrical relay, and engine control module. includes: All internally lubricated connectors as well as the transfer The fuel injection control module, parts, case, torque converter, case control module and/or module integral oil cooler, transmission mounts, seals, and gaskets as well programming. as any electrical components Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

6 New Vehicle Limited Warranty

Drive Systems Coverage Tire Coverage includes: All internally lubricated The tires supplied with your vehicle parts, final drive housings, axle are covered by General Motors shafts and bearings, constant against defects in material or velocity joints, propeller shafts and workmanship under the Base universal joints. All mounts, Warranty Coverage. Wear-out is not supports, seals, and gaskets as well considered a defect, and it may as any electrical components occur before the vehicle warranty internal to the drive axle. Also expires. In this case, the owner is covered are any actuators directly responsible to purchase connected to the drive axle (e.g., replacement tires, or seek coverage front differential actuator). solely from the tire manufacturer. Exclusions: Excluded from the For vehicles within the Base powertrain coverage are all wheel Warranty Coverage, defective tires bearings, drive wheel front and rear will be replaced on a prorated hub bearings, locking hubs, drive adjustment basis according to the system cooling, lines, hoses, following mileage-based schedule: radiator, sensors, wiring, and electrical connectors related to drive systems as well as any drive system control module and/or module programming. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

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2017 Chevrolet/GMC Tire Pro-Rate Chart Mileage (km) Percent Covered by Percent Covered by Chevrolet/GMC Chevrolet/GMC (Tire Cost) (Labor — Mount/ Balance) 0-19,000 100% 100% 19,001-24,000 60% 100% 24,001-32,000 50% 100% 32,001-40,000 40% 100% 40,001-48,000 30% 100% 48,001-57,600 20% 100% 57,601+ 0% 0% Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

8 New Vehicle Limited Warranty

2017 Buick Tire Pro-Rate Chart Mileage (km) Percent Covered by Percent Covered by Buick (Tire Cost) Buick (Labor — Mount/Balance) 0-19,000 100% 100% 19,001-24,000 60% 100% 24,001-32,000 50% 100% 32,001-40,000 40% 100% 40,001-48,000 30% 100% 48,001-80,000 20% 100% 80,000 + 0% 0%

This schedule applies to the price of list of current tire manufacturer's the tires only. GM will cover 100% of websites and toll-free customer the cost to mount and balance the assistance numbers. tires replaced under warranty for the full Base Warranty Coverage period. After your New Vehicle Limited Warranty expires, you may still have prorated warranty coverage on your original equipment tires by the tire manufacturer. Contact your GM dealer or the tire manufacturer of the brand of tires on your vehicle for more information. The following is a Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

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Tire Companies Company Website Toll-Free Number Bridgestone Canada, Inc. www.bridgestonetire.ca 1-800-267-1318 Continental/General www.generaltire.ca 1-800-461-1776 www.continentaltire.ca 1-800-461-1776 Goodyear/Dunlop www.goodyear.ca 1-800-387-3288 www.dunlop.ca Michelin/Goodrich www.michelin.ca 1-888-871-4444 Uniroyal www.uniroyal.ca 1-888-871-7777 Goodrich www.bfgoodrichtires.ca 1-888-871-6666 Hankook www.hankooktire.ca 1-800-843-7709 Kumho www.kumhotire.ca 1-604-241-4142 (West) 1-905-564-0882 (East) Pirelli www.pirelli.ca 1-800-828-2585 (Ontario) 1-800-363-0583 (Que/Maritimes) 1-800-663-0148 (West) Maxxis www.maxxiscanada.com 1-905-789-0882

When a tire is removed from service eligible for a tire replacement or a The tire manufacturer's limited due to a covered warranty condition comparable new tire on a prorated warranty program, which can be under a tire manufacturer's limited basis. obtained by calling or visiting the warranty program, you may be tire manufacturer's website or any authorized dealer, is in lieu of all other remedies or warranties, Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

10 New Vehicle Limited Warranty

expressed or implied, arising by law GMC), whichever comes first, and common fuel rails, fuel filter or otherwise, including fitness for a 6 years or 110 000 kilometres assembly, fuel temperature particular purpose or (Buick), whichever comes first. sensor, and function blocks. merchantability. The tire . Cylinder block and heads and all Important: Some of the above manufacturer's expressly disclaim internal lubricant parts, intake components may also be covered liability for indirect, special, and exhaust manifolds, timing by the Emissions Warranty with no incidental, or consequential gears, timing gear chain or belt deductible. See the Emission damages, lost profit, loss of and cover, flywheel, harmonic Warranty Parts List 0 27 for details. business, loss of goodwill, loss of balancer, valve covers, oil pan, reputation, punitive or any other oil pump, water pump, fuel Aftermarket Engine Performance Enhancement Products and damage, cost, or loss of any kind. pump, engine mounts, seals, Modifications Towing and gaskets. Some aftermarket engine . Diesel Fuel Metering System: Towing is covered to the nearest performance products and injection pump, nozzles, high authorized dealer if your vehicle modifications promise a way to pressure lines, high pressure cannot be driven because of a increase the horsepower and torque sealing devices. warranted defect. levels of your vehicle's powertrain. 6.6L Duramax Turbo-Diesel Engine . Glow Plug Control System: You should be aware that these Coverage control/glow plug assembly, glow products may have detrimental plugs, cold advance relay, effects on the performance and life For trucks equipped with a 6.6L Engine Control Module (ECM). of the engine, exhaust emission Duramax Turbo-Diesel Engine, the . Emissions Reduction System: system, transmission and drivetrain. diesel engine assembly, including The Duramax Turbo-Diesel Engine, turbocharger components (except Emissions Reduction Fluid Tank, ® Injectors, Sensors including NOx Allison Automatic Transmission those items listed under “What Is and drivetrain have been designed Not Covered”) is covered for defects and exhaust, and Exhaust Particulate Filter and built to offer industry leading in material or workmanship without durability and performance in the a deductible for up to 5 years or . Fuel injection control module, most demanding applications. 160 000 kilometres, (Chevrolet and integral oil cooler, transmission Engine power enhancement adapter plate, left and right products may enable the engine to Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

New Vehicle Limited Warranty 11

operate at horsepower and torque covered for up to 6 years or covered under the provisions of the levels that could damage, create 160 000 kilometres, whichever Base Warranty Coverage of the failure, or reduce the life of the comes first. This coverage only New Vehicle Limited Warranty. In engine, engine emission system, applies to the body sheet metal the event GM accessories are transmission and drivetrain. panels and not to other metal installed after vehicle delivery or are Damage failure, or reduced life of components. replaced under the new vehicle the engine, transmission emission Rust-Through : For Buick, any base warranty, they will be covered, system, drivetrain or other vehicle body sheet metal panel that rusts (parts and labour for the balance of components caused by aftermarket through due to corrosion (an actual the applicable portion of the New engine performance enhancement hole in the sheet metal) is covered Vehicle Limited Warranty, but in no products or modifications may not for up to 6 years, unlimited event less than 12 months/unlimited be covered under your vehicle kilometres. This coverage only kilometres (12 months/ warranty. applies to the body sheet metal unlimited kilometres for commercial vehicles). Sheet Metal Coverage panels and not to other metal components. GM accessories sold over the Sheet metal panels are covered Important: Cosmetic or surface counter, or those not requiring against corrosion and rust-through installation, will receive the standard as follows: corrosion (resulting from stone chips, dents, or scratches in the GM Dealer Parts Warranty for Corrosion : For Chevrolet and paint, or failure to repair paint 12 months from the date of GMC, body sheet metal panels are damaged by stone chips, dents, purchase, parts only. covered against rust for 3 years or or scratches in the paint) is not GM Licensed and Integrated 60 000 kilometres, whichever comes included in the sheet metal Business Partner (IBP) Accessories first. For Buick, body sheet metal coverage. are covered under the panels are covered against rust for accessory-specific manufacturer’s 4 years or 80 000 kilometres, Accessory Coverages warranty and are not warranted by whichever comes first. Most GM approved accessories GM or its dealers. Rust-Through : For Chevrolet and marketed and sold by General GMC, any body sheet metal panel Motors of Canada Company that are that rusts through due to corrosion permanently installed on a GM (an actual hole in the sheet metal) is vehicle prior to delivery will be Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

12 New Vehicle Limited Warranty

when stuck in mud or snow, tire Damage Due to Accident, Misuse, Caution chains, racing, improper mounting or Alteration or dismounting, misuse, negligence, This warranty excludes: The New Vehicle Limited Warranty alteration, improper repair, accident, does not cover damage caused as Any communications device that collision, fire, vandalism, the result of any of the following: becomes unusable or unable to or misapplication is not covered. function as intended due to Damage to wheels or tire sidewalls . Collision, fire, theft, freezing, unavailability of compatible caused by automatic car washes or vandalism, riot, explosion, wireless service or GPS satellite cleaning agents is not covered. or objects striking the vehicle. signals. Damage Due to Bedliners . Misuse of the vehicle such as driving over curbs, overloading, Owners of trucks with a bedliner, racing, or other competition. What Is Not Covered whether after-market or factory Proper vehicle use is discussed installed, should expect that with Tire and Wheel Damage or Wear in the owner manual. normal operation the bedliner Normal tire wear or wear-out is not will move. . Alteration, modification, covered. Tire wear is influenced by or tampering to the vehicle, This movement may cause finish many variables such as road including, but not limited to the damage. Therefore, any damage conditions, driving styles, vehicle body, chassis, powertrain, caused by the bedliner is not weight, and tire construction. driveline, software, or other covered under the terms of the New Uniform tire wear is a normal components after final assembly Vehicle Limited Warranty. condition, and is not considered a by GM. defect. Road hazard damage such The factory spray in bedliner (RPO . Coverages do not apply if the as punctures, cuts, snags, and CGN) is not covered for a loss of odometer has been breaks resulting from pothole shine and luster or fading. Refer to disconnected, its reading has impact, curb impact, or from other the Owner's Manual for more been altered, or mileage cannot objects is not covered. Tire wear information on spray in bedliner be determined. due to misalignment beyond the maintenance. warranty period is not covered. . Installation of non-GM (General Also, damage from improper Motors) parts. inflation, overloading, spinning, as . Water or fluid contamination. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

New Vehicle Limited Warranty 13

. Damage resulting from hail, Damage Due to Insufficient or additive, and/or fuels containing floods, windstorms, lightning and Improper Maintenance more than 15% ethanol in non-Flex other environmental conditions. Damage caused by failure to follow Fuel Vehicles (FFV). . Alteration of glass parts by the recommended maintenance Please refer to your owner manual application of tinting films. schedule intervals and/or failure to under “Fuel,” for additional Important: This warranty is void on use or maintain proper fluids, fuel, recommendations, including the use vehicles currently or previously lubricants, or refrigerants between of TOP TIER Detergent Gasoline. registered as salvaged, scrapped maintenance intervals Additional information can also be (irreparable), rebuilt, junked, recommended in the owner manual found at: www.toptiergas.com/ or otherwise considered a total loss. is not covered. index.html. Damage or Corrosion Due to Damage Due to Contaminated, Damage Due to Impact, Use, Environment, Chemical Improper, or Poor Quality Fuel or the Environment Treatments, or Aftermarket Poor fuel quality or incorrect fuel Windshield or glass cracks, chips, Products may cause driveability problems or scratches due to impact are not Damage caused by airborne fallout, such as hesitation, lack of power, covered. Windshield cracks will be rail dust, salt from sea air, salt or stalling, or failure to start. They may covered for the first 12 months, other materials used to control road also degrade functionality of critical regardless of mileage if caused by conditions, chemicals, tree sap, exhaust emissions components defects in material or workmanship. stones, hail, earthquake, water or such as spark plugs, oxygen Lights, lenses, mirrors, paint, grille, flood, windstorm, lightning, the sensors, and the catalytic converter. moldings, and trim are not covered application of chemicals or sealants Damage from poor fuel quality, for cracks, chips, scratches, dents, subsequent to manufacture, etc., is water contamination, or if the dings, and punctures or tears as a vehicle requires premium fuel, not covered. See “Chemical Paint result of impact with other objects or operating the vehicle on gasoline Spotting” under Things to Know road hazards. In addition, cracks, About the New Vehicle Limited with a Pump Octane less than a 91 chips, scratches, or other damage Warranty 0 20 for details. (R+M)/2, may not be covered. to the face of a radio or instrument Prohibited fuels are: Gasolines cluster from impact or foreign containing any methanol, MMT, an objects are not covered. organometallic octane enhancing Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

14 New Vehicle Limited Warranty

Where to Go for Maintenance diagnostics. This level of service is to diminish over time, unless failure Your new GM vehicle was designed only available at an authorized GM has occurred due to a defect in and built to the highest quality dealership. materials or workmanship; (b) to standards, and that quality means damage caused by use with another Third Party Externally Connected product or service; (c) to damage reliability, long-life and economical Electrical Products operation for years to come. The caused by a third party device or This warranty does not apply to investment you made in your new service (including upgrades and hardware or software of a third party GM vehicle can best be maintained expansions), or (d) to obsolescence device that is connected to the at your GM dealer who offers quality or lack of utility due to vehicle or its components, even if service and genuine GM parts incompatibility with future versions specifically designed for your GM integrated or delivered with the of external hardware or software, vehicle. GM is not responsible for vehicle. including, but not limited to mobile the quality or accuracy of any devices. GM recommends having information, or service accessed maintenance performed by an through or from any third party Maintenance authorized GM dealership. GM device or platform. Software All vehicles require periodic dealer technicians are specifically distributed by GM inside or outside maintenance. Maintenance trained to maintain and repair GM the vehicle (including, but not limited services, such as those detailed in vehicles. They stay current on the to system software or applications) the Owner Manual and this warranty latest service information through is not covered by this Warranty. GM booklet are at the owner's expense. GM technical bulletins, service does not warrant that connections Vehicle lubrication, cleaning, publications and training courses. to, from or through the vehicle will Many are also certified through the or polishing are not covered. Failure be uninterrupted or error-free. Also, of or damage to components technical training process. In the user should back-up their data addition, your GM dealer has requiring replacement or repair due and information frequently. GM is to vehicle use, wear, exposure, special tools, equipment, computer not responsible for any loss or software and complete access to or lack of maintenance is not damage to data or information made covered. product updates, applicable to your available in connection with the use vehicle to ensure fast and accurate of the vehicle. In addition, this Items such as: Warranty does not apply: (a) to . Audio System Cleaning consumable parts that are designed Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

New Vehicle Limited Warranty 15

. Brake Pads and Linings ** Maintenance items after warranty or condition (including . Clutch Linings 12 000 kilometres. any implied warranty or condition of merchantability or fitness for a . Coolants and Fluids Extra Expenses particular purpose) applicable to . Filters Economic loss or extra expense is this vehicle is limited in duration not covered. to the duration of this written . Keyless Entry (or other remote Examples include: warranty. The performance of transmitter/receiver batteries)* repairs and needed adjustments . Limited Slip Rear Axle Service . Inconvenience is the exclusive remedy under this written warranty or any . Tire Rotation . Lodging, meals, or other travel costs implied warranty or condition. . Wheel Alignment/Balance** . Loss of vehicle use General Motors of Canada . Wiper Inserts Company shall not be liable for . Payment for loss of time or pay are covered up to the first incidental or consequential maintenance inspection period . Storage damages resulting from breach of this written warranty or any outlined in the owner manual. Any Other Terms replacement at the time of, implied warranty or condition.* or beyond the maintenance This warranty gives you specific * Some provinces do not allow inspection period is considered legal rights. You may have different limitations on how long an implied maintenance, and is not covered as rights which vary from province to warranty will last or the exclusion or part of the New Vehicle Limited province according to applicable limitation of incidental or Warranty. The New Vehicle Limited legislation. This warranty does not consequential damages, so the Warranty only covers components exclude or limit those rights but runs above limitations or exclusions may when replacement or repair of these concurrently with any such not apply to you. components is the result of a defect applicable provincial legislation. in material or workmanship. General Motors of Canada Chevrolet Volt, Bolt EV and Malibu Hybrid * Consumable battery covered up to Company does not authorize any 12 months only. person to create for it any other For vehicles sold in the United condition or liability in connection States, in addition to the with these vehicles. Any implied Bumper-to-Bumper Coverage Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

16 New Vehicle Limited Warranty

described previously, General the initial owner of the vehicle, the Towing Motors will warrant certain coverage described in this During the 8 year or 160 000 components for each Chevrolet Volt, Chevrolet Volt, Bolt EV, and Malibu kilometres Hybrid warranty period, Bolt EV, and Malibu Hybrid for Hybrid warranty is transferable at no towing is covered to the nearest 8 years or 160 000 kilometres, cost to any subsequent person(s) Chevrolet servicing dealer if your whichever comes first, from the who assumes ownership of the vehicle cannot be driven because of original in-service date of the vehicle within the 8 years or a warranted Hybrid specific defect. vehicle, against warrantable repairs 160 000 kilometres ) term. No Contact the GM Roadside to the specific electric propulsion deductibles are associated with this Assistance Center for towing. Refer components of the vehicle. warranty. to the Owner's Manual for details. For vehicles sold in Canada, in This warranty is in addition to the addition to the Base Warranty express conditions and warranties Drive Motor Battery Coverage Coverage described in the GM described previously. The coverage Propulsion Battery Warranty Canadian Limited Warranty, and benefits described under "New Policy (Chevrolet Volt and Bolt EV) Maintenance and Owner Assistance Vehicle Limited Warranty" are not booklet, General Motors of Canada extended or altered because of this Like all batteries, the amount of Company will warrant certain special Hybrid Component energy that the high voltage components for Chevrolet Volt, Warranty. “propulsion” battery can store will Bolt EV, and Malibu Hybrid for decrease with time and kilometres 8 years or 160,000 kilometres, What Is Covered driven. Depending on use, the whichever comes first, from the This warranty covers repairs to battery may degrade as little as original in-service date of the Hybrid specific component defect 10% to as much as 40% of capacity vehicle, against warrantable repairs related to materials or workmanship over the warranty period. If there to the specific electric propulsion occurring during the 8 year or are questions pertaining to battery components of the vehicle. 160 000 kilometres term for the capacity, a dealer service technician following: could determine if the vehicle is This warranty is for the Chevrolet within parameters Volt, Bolt EV, and Malibu Hybrid vehicles registered and normally operated in the United States or Canada, respectively. In addition to Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

New Vehicle Limited Warranty 17

Repair (If Necessary) Accessory DC Power Control Maintenance Chevrolet has a network of certified Module, High Voltage Battery As the vehicle owner, you are dealers who are trained to perform Disconnect Control Module, Drive responsible for the performance of repairs on Volt, Bolt EV, and Malibu Motor Generator Power Invertor the scheduled maintenance listed in Hybrid, if your vehicle needs battery Module, and Battery Charger your owner manual. Maintenance service. Control Module. intervals, checks, inspections, and Brakes recommended fluids and lubricants Replace (If Necessary) as prescribed in the owner manual If warranty repair requires Brake Modulator Assembly are necessary to keep your vehicle replacement, the high voltage Electric/Hybrid Drive Unit in good working condition. Any battery may be replaced with either damage caused by owner/lessee Electric drive unit assembly, electric a new or factory refurbished high failure to follow scheduled motors, and all internal components, voltage battery with an energy maintenance may not be covered by including the auxiliary fluid pump, capacity (kWh storage) level at or warranty. Scheduled maintenance auxiliary pump controller, electric within approximately 10% of that of includes such items as: the original battery at the time of motor, and 3-phase cables. . Brake Pads/Linings warranty repair. What Is Not Covered . Coolants and Fluids Your Electric Propulsion battery In addition to the ”What is Not Filters warranty replacement may not Covered“ section previously, the . return your vehicle to an “as new” Chevrolet Volt, Bolt EV and Malibu Chevrolet Silverado eAssist® condition, but it will make your Hybrid warranty does not cover the and GMC Sierra eAssist® Chevrolet Volt or Bolt EV fully following items: operational appropriate to its age Coverage and mileage. Wear Items For vehicles sold in the United Other Electric/Hybrid Components Wear items, such as brake linings, States, in addition to the Base are not covered in the Chevrolet Warranty Coverage described in the High Voltage Wiring, Hybrid Volt, Bolt EV and Malibu Hybrid Warranty and Owner Assistance Powertrain and Battery Control warranty. booklet, General Motors will warrant Modules, Air Compressor Control certain eAssist components for the Module (Except Malibu Hybrid), Chevrolet Silverado eAssist for Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

18 New Vehicle Limited Warranty

8 years or 100.000 miles ownership of the vehicle within the This warranty is for eAssist vehicles (160 000 kilometers), whichever above-described 8 years or registered and normally operated in comes first, from the original 100,000 miles (160 000 kilometers) the United States or Canada, in-service date of the vehicle, term. No deductibles are associated respectively. In addition to the initial against warrantable repairs to the with this eAssist warranty. owner of the vehicle, the coverage specific eAssist components of the This eAssist component warranty is described in this eAssist warranty is vehicle. in addition to the express conditions transferable at no cost to any For vehicles sold in Canada, in and warranties described previously. subsequent person(s) who assumes addition to the Base Warranty The coverage and benefits ownership of the vehicle within the above-described 8 years or Coverage described in the GM described under “New Vehicle 160 000 kilometers term. No Canadian Limited Warranty and Limited Warranty” are not extended Owner Assistance booklet, General or altered because of this special deductibles are associated with this Motors of Canada Company will eAssist Component Warranty. eAssist warranty. warrant certain eAssist components ® This eAssist component warranty is for the Chevrolet Silverado eAssist Buick LaCrosse eAssist in addition to the express conditions for 8 years or 100,000 miles Coverage and warranties described previously. (160 000 kilometers), whichever For vehicles sold in Canada, in The coverage and benefits comes first, from the original addition to the Base Warranty described under “New Vehicle in-service date of the vehicle, Coverage described in the GM Limited Warranty” are not extended against warrantable repairs to the Canadian Limited Warranty and or altered because of this special specific eAssist components of the Owner Assistance booklet, General eAssist Component Warranty. vehicle. Motors of Canada Company will For eAssist owners requiring more This warranty is for eAssist vehicles warrant certain eAssist components comprehensive coverage than that registered and normally operated in for LaCrosse eAssist, for 8 years or provided under this eAssist the United States or Canada, 160 000 kilometers, whichever warranty, a GM Protection Plan may respectively. In addition to the initial comes first, from the original be available. See your Buick dealer owner of the vehicle, the coverage in-service date of the vehicle, for more details. described in this eAssist warranty is against warrantable repairs to the transferable at no cost to any specific eAssist components of the subsequent person(s) who assumes vehicle. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

New Vehicle Limited Warranty 19

eAssist Components Maintenance The energy storage control module As the vehicle owner, you are and components including eAssist responsible for the performance of battery, eAssist battery disconnect, the scheduled maintenance listed in powerpack assembly, and the your owner manual. Maintenance eAssist battery cooling fan. intervals, checks, inspections, and recommended fluids and lubricants Starter Generator Unit as prescribed in the owner manual The starter generator unit, starter are necessary to keep your vehicle generator cooling pump, and the in good working condition. Any high voltage 3-phase/12 volt cable damage caused by owner/lessee assembly. failure to follow scheduled maintenance may not be covered by Other eAssist Components warranty. Scheduled maintenance Auxiliary transmission pump includes such items as: What Is Not Covered . Brake Pads/Linings In addition to the “What is Not . Coolants and Fluids Covered” section previously, this . Filters eAssist warranty does not cover the following items: Wear Items Wear items, such as brake linings, are not covered in this eAssist warranty Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

20 Things to Know About the New Vehicle Limited Warranty

Warranty Repairs — components. Examples of the types Warranty Repairs — Recycled Component Exchanges of components that might be Materials serviced in this fashion include: In the interest of customer engine and transmission Both Environment Canada satisfaction, General Motors of assemblies, instrument cluster guidelines and GM support the Canada Company may offer assemblies, radios, compact disc capture, purification, and reuse of exchange service on some vehicle players, batteries, and powertrain automotive air conditioning components. This service is control modules. refrigerant gases and engine intended to reduce the amount of coolant. time your vehicle is not available for Maintenance and Warranty As a result, any repairs GM may use due to repairs. Components Service Records make to your vehicle may involve used in exchange are service Retain receipts covering the installation of purified reclaimed replacement parts that may be new, refrigerant and coolant. remanufactured, or refurbished. performance of regular maintenance. Receipts can be very Tire Service Remanufactured parts meet GM important if a question arises as to approved service parts whether a malfunction is caused by Any General Motors dealer handling requirements and are made from lack of maintenance or a defect in your vehicle line or tire dealer for previously used components in a material or workmanship. your brand of tires can assist you process that involves disassembly, with tire service. If, after contacting A Maintenance Record is provided inspection, cleaning, update of “ ” one of these dealers, you need in the maintenance schedule software and replacement parts as further assistance or you have section of the owner manual for appropriate, testing and reassembly. questions, contact the Customer your convenience in recording Care Centre. The toll-free telephone Refurbished parts meet GM services performed. approved service part requirements numbers are listed under Customer 0 and are previously used parts that For your records, the servicing Assistance Offices 36. are inspected, cleaned, tested, and dealer should provide a copy of the repackaged. warranty repair order listing all warranty repairs performed. All exchange components used meet GM standards and are warranted the same as new Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Things to Know About the New Vehicle Limited Warranty 21

After-Manufacture possible. Your owner manual has whether a malfunction is caused by “Rustproofing” instructions regarding the care of lack of maintenance or a defect in these items. material or workmanship. Your vehicle was designed and built to resist corrosion. Application of Vehicle Operation and Care A “Maintenance Record” form is additional rust-inhibiting materials is provided in the owner's manual Considering the investment you neither necessary nor required (Maintenance Schedule section) for have made in your new vehicle, we under the Sheet Metal Coverage. your convenience in recording know you will want to operate and GM makes no recommendations services performed. The servicing maintain it properly. We urge you to concerning the usefulness or value dealer can provide a copy of any follow the maintenance instructions of such products. warranty repairs for your records in your owner's manual. Application of after-manufacture If you have any questions on how to Chemical Paint Spotting rustproofing products may create an keep your vehicle in good working Some weather and atmospheric environment which reduces the condition, see your General Motors conditions can create a chemical corrosion resistance built into your dealer, the place many customers fallout. Airborne pollutants can fall vehicle. Repairs to correct damage choose to have their maintenance upon and adhere to painted caused by such applications are not work done. You can rely on your surfaces on your vehicle. This covered under your New Vehicle dealer to use proper parts and damage can take two forms; Limited Warranty. repair practices. blotchy, ringlet-shaped discolorations, and/or small irregular Paint, Trim and Appearance Maintenance Records Items dark spots etched into the paint Retain receipts covering surface. Defects in paint, trim, upholstery, performance of regular vehicle or other appearance items are Although no defect in the factory maintenance. Repairs required due applied paint causes this, General normally corrected during new to damage resulting from lack of vehicle preparation. If you find any Motors of Canada Company will maintenance are not covered under repair, at no charge to the owner, paint or appearance concerns, your warranty. Receipts can be very advise your dealers as soon as the painted surfaces of new vehicles important if a question arises as to damaged by this fallout condition Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

22 Things to Know About the New Vehicle Limited Warranty

within 12 months or . Does not apply to vehicles with line in Canada or the United States 20 000 kilometres of purchase, more than 1 600 kilometres on for warranty service. Warrantable whichever comes first. the odometer even though the repairs will be completed at no vehicle may never have been charge to you. You may be required Warranty Distance Extensions “registered” for license plates. to provide proof of residency such Prior to delivery, some kilometres as driver's license, or vehicle are put on your vehicle during Warranty Service — Canada ownership. For your records, the testing at the assembly plant, during The selling dealer has invested in servicing dealer will provide a copy shipping and while at the the proper tools, training and parts of the warranty repair order, listing dealership. The dealership records inventory to ensure that any all warranty repairs performed. this odometer reading on the front necessary warranty repairs can be Some vehicle lines, which are sold page of this warranty booklet at made to your vehicle. GM requests only in Canada, may not be delivery. For eligible vehicles, this that the vehicle be returned to the serviced by all General Motor's odometer reading is added to the selling dealer for all warranty dealers in the United States. distance limits specified in the New repairs. If a situation or event occurs If warranty service is necessary Vehicle Limited Warranty and the where you are significantly while you are in the United States Emission Control Systems Warranty inconvenienced, an authorized GM please contact the Canadian ensuring that you receive full benefit dealer can make the warranty Customer Care Centre (CCC) for of the coverage. repairs. However, in the event the guidance. See Customer Assistance Warranty distance extensions dealer is not able to perform the Offices 0 36 for CCC information. eligibility: repair due to the special tool and A Customer Care Ambassador will training requirements, contact the direct you to a dealership and assist . Applies only to new vehicles 0 Customer Assistance Offices 36. the repairing dealer to obtain the held exclusively in new vehicle necessary parts and technical inventory. Touring Owner Service — Canada, the United States and information. You may be charged for . Does not apply to used vehicles, Mexico these repairs. For reimbursement GM owned vehicles, dealer consideration by General Motors of owned used vehicles, or dealer If you are touring or have changed Canada upon your return home, demonstrator vehicles. your residence, visit any General provide your dealer with a statement Motors dealer handling your vehicle of circumstances, the original repair Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Things to Know About the New Vehicle Limited Warranty 23

order, proof of ownership and any the performance of repairs based on rebuilt vehicle uses undamaged “paid” receipts indicating the work the warranty coverage for vehicles parts and components from the performed and parts replaced. generally sold by GM in that written-off vehicle. country. Contact an authorized GM Touring Owner Service — Additionally, General Motors does dealer in your country for not warranty non-GM parts, Countries Other than Canada, assistance. GM warranty coverages the United States and Mexico calibrations, and/or software may be void or subject to modifications. The use of parts, If you are touring in a foreign restrictions on GM vehicles that control module calibrations, country and repairs are needed, it is have been imported or exported. software modifications, and/or any suggested you make your vehicle Original Equipment Alterations other alterations not issued through available to a General Motors General Motors will void the dealership, preferably one that This warranty does not cover any warranty coverage for those handles your vehicle line. damage or failure resulting from components that are damaged or modification or alteration to the otherwise affected by the installation Important: Repairs made vehicle's original equipment as necessary by the use of improper or of the non-GM part, control module manufactured or assembled by calibration, software modifications, dirty fuels and lubricants are not General Motors. covered under warranty. See your and/or other alteration. owner's manual for additional Examples of the types of alterations The only exception is that non-GM information on fuel requirements that would not be covered include, parts labeled “Certified to EPA when operating in foreign countries. but are not limited to, any non-GM Standards” are covered by the theft alarm, remote starting device Warranty Service Canadian Federal Emissions Performance — or remote locking system, or the Warranty. Sold Vehicles Registered and cutting, welding, or disconnecting of Operated Outside Canada the vehicle's original equipment Recreation Vehicle and Special parts and components. Also, the This warranty applies to GM Body Alterations warranty does not cover a rebuilt vehicles registered in Canada and Installations or alterations to the vehicle after it has suffered such normally operated in Canada. If you original equipment vehicle (or extensive collision damage in an have permanently relocated and chassis) as manufactured and accident that it was written-off or established household residency in assembled by General Motors are deemed to be written-off, even if the another country, GM may authorize not covered by this warranty. The Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

24 Things to Know About the New Vehicle Limited Warranty

body company, assembler, process. In addition, dealerships are or equipment installer, is solely obligated to inspect each vehicle responsible for warranties on the before delivery. They repair any body or equipment and any uncorrected factory defects and any alterations to any of the parts, transit damage detected before the components, systems, vehicle is delivered to you. or assemblies installed by GM. Any defects still present at the time Examples include, but are not the vehicle is delivered to you are limited to, special body installation covered by the warranty. If you find or conversion (such as recreational any such defects when you take vehicles), the installation of any delivery, please advise your dealer non-GM part, cutting, welding or the without delay. For further details disconnecting of original equipment concerning any repairs which the vehicle or chassis parts and dealership may have made prior to components, extension of the your taking delivery of your vehicle, wheelbase, suspension and please ask your dealership. driveline modifications and axle additions. Production Changes Pre-Delivery Service General Motors of Canada Company and its dealers reserve Defects in or damage to the the right to make changes in mechanical, electrical, sheet metal, vehicles built and/or sold by them at paint, trim and other components of any time without incurring any your vehicle may occur at the obligation to make the same or factory or while it is being similar changes on vehicles transported to the dealership. previously built and/or sold by them. Normally, any defect or damage occurring during assembly is detected and corrected at the factory during the inspection Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Emission Control Systems Warranty 25

General Motors of Canada 2. Locate the underhood emission . Passenger Cars, Light Duty Company warrants to owners of control label located inside the Trucks (A Gross Vehicle passenger cars, light duty trucks engine compartment on the air Weight Rating (GVWR) of and vans sold in Canada, that the cleaner assembly or the 3856 kg (8500 lbs) or less) and vehicle (1) was designed, built and engine. Vans that have a Light Duty equipped so as to conform at the 3. The information on the bottom Gasoline Engine time of sale with the Emission left side of the label describes ‐ For Chevrolet and GMC, Regulations under the Canadian if the vehicle has a light or 3 years or 60 000 kilometres Environmental Protection Act heavy duty emissions control whichever comes first; for and (2) is free from defects in system. Buick, 4 year or 80 000 material and workmanship which kilometres whichever comes cause the vehicle to fail to conform Emission Control Warranty first on the Components in the with those regulations for a period of The Emission Control Systems Emission Control Systems the coverage outlined below. Warranty period described below Warranty Parts List; and How to Determine the shall begin on the date the vehicle 8 years or 130 000 kilometres, Applicable Emission Control is first delivered to the first retail whichever comes first, on the System Warranty purchaser or, on the date the Specified Major Emission vehicle is first placed in service as a Components. Federal or provincial agencies may demonstrator or company vehicle . Light Duty Truck (A Gross require different emission control prior to sale at retail. Emission system warranties for light duty Vehicle Weight Rating (GVWR) related defects in the genuine GM of 3856 kg (8500 lbs) or trucks depending on whether the components including related truck is certified with a light duty or greater) that have a Heavy diagnostic costs, parts and labour, Duty Gasoline Engine heavy duty emission control system. are covered by this warranty. To determine emission eligibility: ‐ 5 years or 80 000 kilometres, whichever comes first. 1. Determine if the vehicle has a gasoline or diesel engine. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

26 Emission Control Systems Warranty

. Light Duty Truck (A Gross 2. The vehicle fails a provincial Vehicle Weight Rating (GVWR) I/M test during the emission of 3856 kg (8500 lbs) or warranty period indicated greater) that have a Heavy above; and Duty Turbo-Diesel Engine 3. The failure results, or will ‐ 5 years or 80 000 kilometres, result, in the owner of the whichever comes first. vehicle having to bear a penalty or other sanctions Emission Performance (including the denial of the right Some provinces and local to use the vehicle) under local, jurisdictions have established provincial, or federal law. periodic vehicle Inspection and General Motors of Canada Maintenance (I/M) programs to Company warrants that your dealer encourage proper maintenance of will replace, repair, or adjust to GM your vehicle. If a provincial I/M specifications, at no charge to you, program is enforced in your area any of the parts listed under the you may also be eligible for “Emission Warranty Parts List” later Emission Performance coverage in this section which may be when all of the following three necessary to conform to the conditions are met: applicable emission standards. 1. The vehicle has been Non-GM parts labelled “Certified to maintained and operated in EPA Standards” are covered by the accordance with the Federal Emission Performance instructions for proper Warranty. maintenance and use set forth in the owner manual and the New Vehicle Limited Warranty and Owner Assistance Information booklet supplied with your vehicle; Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Emission Warranty Parts List 27

Listed below are most of the Camshaft Position Actuator Valve Transmission Controls and systems that affect emissions of Coolant Sensor Torque Management your vehicle. Emission control Data Link Connector Control Solenoids and Pressure components of these systems are Switches covered by the Emission Control Engine Control Module (ECM) * Systems Warranty as applicable, Clutch Solenoids and Switches Engine Coolant Temperature Sensor or up to the replacement interval Internal Mode Switch specified in the owner manual. Fuel Control Module * Park/Neutral Switch If failure of one of the parts results Flex Fuel Sensor in failure of another part under the Transmission Control Module * Humidity Sensor Emission Control Systems Warranty, Transmission Fluid Temperature both will be covered by this Intake Air Temperature Sensor Sensor warranty. For detailed information Malfunction Indicator Lamp concerning specific parts covered Transmission Speed Sensors by the Emission Control Systems Manifold Absolute Pressure Sensor Electronic Transmission Range Warranty, ask your dealer. Mass Air Flow Sensor Selector Important: Certain parts may be Oil Pressure Sensor Chassis Control Module (CHCM) * covered beyond these warranties if Fuel Management System shown with asterisk as follows: Outside Air Temperature Sensor AFM Exhaust Valves and Controller (*) 8 years/130 000 kilometres, Oxygen Sensor(s) whichever comes first. Powertrain Control Module (PCM) * Diesel Fuel Injection Pump Powertrain Control System Thermostat Diesel Direct Fuel Injector and Rail Accelerator Pedal Position Sensor Throttle Position Sensor HD Duramax Fuel Pressure Regulator Alternator (Chevrolet Colorado and Vehicle Control Module (VCM) * GMC with Duramax Turbo-Diesel) HD Duramax Fuel Pipes Vehicle Speed Sensor Camshaft Position Actuator Fuel Injector Fuel Pressure Regulator Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

28 Emission Warranty Parts List

Fuel Pressure Sensor Turbocharger Vane Position Sensor Diesel Exhaust Temperature and Fuel Pump Power Module Turbocharger Vane Position Pressure Sensors Fuel Rail Assembly Solenoid Diesel Particulate Filter (DPF) Fuel Tank Fuel Pump Ignition System Diesel Particulate Matter Sensor Fuel Temperature Sensor Camshaft Position Sensor(s) Diesel Exhaust (DPF) Indirect Fuel Injector High Pressure Fuel Pump (SIDI) Crankshaft Position Sensor(s) Glow Plug(s) (Diesel) Diesel Exhaust Emission Reduction Air Management System Fluid Injector Glow Plug Controller (Diesel) Active Aero Shutters and Controller Diesel Exhaust Emission Reduction Air Cleaner Ignition Coil(s) Fluid Tank Air Intake Ducts Ignition Control Module Diesel Exhaust NOx Sensors Charge Air Cooler Knock Sensor Exhaust Manifold Charge Air Cooler Control Spark Plug Wires Exhaust Manifold Gasket Idle Air Control Valve Spark Plugs Positive Crankcase Ventilation (PCV) System Idle Speed Control Motor Start/Stop System Oil Filler Cap Intake Air Heater Auxiliary Battery or Ultra Capacitor PCV Filter Intake Manifold (* for diesel only) Battery Isolator PCV Oil Separator Intake Manifold Gasket Battery Control Module PCV Valve Intake Manifold Tuning Valve DC Voltage Bidirectional Converter Exhaust Gas Recirculation (EGR) Supercharger Transmission Fluid Accumulator and Solenoid System Throttle Body Catalytic Converter System EGR Feed and Delivery Pipes Turbocharger Catalytic Converter(s) * EGR Temperature Sensor Turbocharger Pressure Sensor Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Emission Warranty Parts List 29

EGR Valve Battery Pack Current Sensor Vehicle Interface Control Module * EGR Valve Cooler Brake Pedal Travel Sensor Voltec/EREV RESS Battery * Secondary Air Injection System Drive Motors and Resolvers * Onboard Charger* Air Pump and Check Valves Drive Motor/Generator Control Charge Port Evaporative Emission Control Module * Charge Port Switches and Sensors System (Gasoline Engines) Eboost Brake Control Module * Voltec/EREV EVAP Canister Canister Traction Power Inverter Assembly Canister Solenoids and Valves Module (TPIM) * Voltec/EREV RESS Thermal Fuel Feed and Return Pipes and Electro-Hydraulic Brake Control Management: Hoses Module * E-compressor * Energy Storage Control Module * Port Valves Fuel Filler Cap Battery Temperature Sensors Fuel Level Sensor Hybrid Batteries Battery High Voltage Heater Battery Coolant Pump Fuel Limiter Vent Valve Hybrid Battery Temp. and Voltage Sensors Power Electronics Fuel Tank(s) Coolant Pump Starter Generator Air and Coolant Temperature Fuel Tank Filler Pipe (with restrictor) Starter Generator Control Module * Sensors Fuel Tank Vacuum or Pressure Rfg. Temperature and Pressure Sensor Starter Generator Drive Belt Sensors Hybrid SGCM Coolant Circuit (fan, Miscellaneous Items Used with relay, pump) Accm Hood Switch Above Components and Certain Wheel Speed Sensor Tires are Covered Auxiliary Transmission Fluid Pump Voltec/EREVSpecific Components Belts Battery Cooling Circuit Fuel Fill Door Sensors Boots Battery Control Module * High Voltage Battery Contactor Clamps Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

30 Emission Warranty Parts List

Connectors listed under “What Is Not Covered” Ducts under New Vehicle Limited Warranty 0 4 also apply to the emission Fittings related warranties. Gaskets Parts specified in the maintenance Grommets schedule as requiring scheduled replacement are covered up to their Hoses first replacement interval or the Housings applicable emission warranty coverage period, whichever comes Mounting Hardware first. There is no coverage under Pipes this warranty for the failure of parts Pulleys which are not replaced as required in the vehicle maintenance Sealing Devices schedule. If failure of one of these Springs parts results in failure of another part, neither will be covered under Tubes the Emission Control Systems Wiring and Relays Warranty. Tires (Heavy Duty Applications only For detailed information concerning 2 yr/39,000 kilometers Federal specific parts covered by these Emission Defect Warranty) emission control systems warranties, ask your dealer. What Is Not Covered The Emission Control Systems Warranty Obligations DO NOT APPLY TO conditions resulting from tampering, abuse, neglect, or improper maintenance. Items Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Things to Know About the Emission Control Systems Warranty 31

Replacement Parts warranted by their manufacturer to warranted part or a warranty station be equivalent to genuine General is not reasonably available to the The emission control systems of Motors parts in performance and vehicle owner. your vehicle, were designed, built durability. and tested using genuine GM parts† If in a situation where you are and the vehicle is certified as being Warranty repairs must be performed significantly inconvenienced, and it in conformity with the Emission by an authorized General Motors is necessary to have repairs Regulations under the Canadian dealer except in an emergency performed by other than an Environmental Protection Act. situation when a genuine GM part or authorized General Motors Accordingly, it is recommended an authorized General Motors dealership, and you believe the that any replacement parts used dealer is not reasonably available to repairs are covered by the Emission for maintenance or for the repair the vehicle owner. You are Control Systems Warranty, take the of emission control systems be responsible for presenting your replaced parts and your receipt to new, genuine GM parts. vehicle to a GM dealer selling your your General Motors dealership vehicle line as soon as a problem handling your vehicle line for The warranty obligations are not exists. reimbursement consideration. dependent upon the use of any particular brand of replacement †“GENUINE GM PARTS,” when Receipts and records covering the parts. The owner may elect to use used in connection with GM performance of regular maintenance non-genuine GM parts for vehicles means parts manufactured or emergency repairs should be replacement purposes. Use of by or for GM, designed for use on retained in the event questions arise replacement parts which are not GM vehicles and distributed by any concerning maintenance. These of equivalent quality may impair division or subsidiary of General receipts and records should be the effectiveness of emission Motors. transferred to each subsequent control systems. owner of this vehicle. GM will not Maintenance and Repairs deny warranty coverage based If other than new, genuine GM parts solely on the absence of are used for maintenance Warranty repairs must be performed maintenance records. However, GM replacements or for the repair of by an authorized dealer except in a may deny a warranty claim if a components affecting emission situation where the vehicle owner is failure to perform scheduled control, the owner should assure significantly inconvenienced and a maintenance resulted in the failure himself/herself that such parts are of a warranted part. You should also Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

32 Things to Know About the Emission Control Systems Warranty

be aware that GM may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance, or modifications not approved by GM. Claims Procedure Make your vehicle available to any authorized GM dealer as soon as possible after failing a provincial I/M test or at any time you suspect a defect in a part. If all the above conditions are met, GM warrants that your dealer will replace, repair, or adjust to GM specifications, at no charge to you, any of the parts listed under “Emission Control Systems Warranty Parts List” which may be necessary to cause your vehicle to conform to the applicable emission standards. Repairs which do not qualify will be charged to you. In the event a warranty matter is not handled to your satisfaction, refer to the Customer Satisfaction Procedure 0 33. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Customer Satisfaction Procedure 33

Your satisfaction and goodwill are to 11:00 p.m. Eastern Standard Customer Care Centre in Oshawa. important to your dealership and to Time. (For Customer Assistance The address is listed under General Motors. Normally, any Offices in the U.S. contact the listed “Customer Assistance Offices”. questions or concerns with the sales General Motors Division Customer When contacting General Motors, transaction or the operation of your Assistance Office.) please remember your concern will vehicle will be resolved by your For prompt assistance, please have likely be resolved in the dealership, dealership's Sales or Service the following information available to using the dealer's facilities, Departments. Sometimes, however, give to the Customer Care equipment and personnel. This is despite the best intentions of all Ambassador: why we suggest you follow concerned, misunderstandings can . Your name, address, home and Step One first if you have a occur. If your concern has not been concern. resolved to your satisfaction, the business telephone number. following steps should be taken: . Vehicle Identification Number General Motors of Canada Company Participation in the STEP ONE : Discuss your (This is available from the Mediation/Arbitration Program concern with a member of dealer vehicle registration or title, or the management. Normally, concerns plate above the left top of the STEP THREE : In the event that can be resolved at that level. If the instrument panel and visible you do not feel your concerns have concern has already been reviewed through the windshield.) been addressed after following the with the Sales, Service, or Parts . Dealership name and location. procedure outlined in steps 1 and 2, Manager, contact the owner of the General Motors of Canada dealership or the General . Vehicle's delivery date and Company wants you to be aware of Manager. present odometer reading. its participation in a no-charge Mediation/Arbitration program. STEP TWO : If after contacting a . Nature of concern. General Motors of Canada member of dealership management, General Motors encourages Company has committed to binding it appears your concern cannot be customers to call their toll-free arbitration of owner disputes resolved at the dealership without number for assistance. However, involving factory-related vehicle further help, contact the Customer if a customer wishes to write to service claims. The program Care Centre by calling General Motors, the letter should be provides for the review of the facts 1-800-263-3777 (English), addressed to General Motors involved by an impartial third party 1-800-263-7854 (French) 8:00 a.m. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

34 Customer Satisfaction Procedure

arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively you may call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or you may write to the Mediation/ Arbitration Program, c/o Customer Care Centre, General Motors of Canada Company, Mail Code: CA1-163-005, 1908 Colonel Sam Drive, Oshawa, Ontario, L1H 8P7. Your inquiry should be accompanied by your Vehicle Identification Number (VIN). Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Special Coverage Adjustment Programs Beyond the Warranty Period 35

General Motors of Canada Company is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when General Motors of Canada Company will establish a Special Policy Adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your General Motors dealer or call GM's Customer Care Centre to determine whether any Special Policy Adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model and odometer reading of your vehicle and your Vehicle Identification Number (VIN). Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

36 Customer Assistance Offices

When calling for assistance, ask for the Customer Care Advisor.

CANADA Volt 1-877-486-5846 Mexico, Central America and Customer Care Centre (1-877-4-Volt Info) Caribbean Islands/Countries General Motors of Canada (Except Puerto Rico and U.S. GMC TRUCK Virgin Islands) Company 1908 Colonel Sam Drive GMC General Motors de Mexico, S. de Oshawa, Ontario L1H 8P7 Customer Assistance Center R.L. de C.V. P.O. Box 33172 Customer Assistance Center 1-800-263-3777 (English) Detroit, Michigan 48232-5172 Av. Ejercito Nacional #843 1-800-263-7854 (French) Col. Granada *1-800-263-3830 1-800-462-8782 C.P. 11520 www.gmcanada.com *1-800-462-8583 Mexico, D.F. From: BUICK Buick: 011-52-53 29 0818 Customer Assistance Center From Puerto Rico: Chevrolet: 01-800-466-0800 P.O. Box 33136 1-800-496-9992 (English) GMC: 01-800-466-0801 Detroit, Michigan 48232-5136 1-800-496-9993 (Spanish) Long Distance Buick: 1-800-521-7300 U.S. Virgin Islands 011-52-53 29 0818 *1-800-832-8425 Long Distance Chevrolet: 1-800-496-9994 011-52-53 29 0800 CHEVROLET Fax Number: Long Distance GMC:011-52-53 29 0801 Customer Assistance Center 313-381-0022 P.O. Box 33170 *For use with Text Telephone Detroit, Michigan 48232-5170 All Overseas Offices devices (TTYs) 1-800-222-1020 Please contact the local General *1-800-833-2438 Motors Business Unit. Bolt EV 1-877-486-5846 Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Customer Assistance for Text Telephone (TTY) Users 37

To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), General Motors of Canada Company has TTY equipment available at its Customer Care Centre in Oshawa, Ontario. Any TTY user can communicate with GM by dialing this toll-free number: 1-800-263-3830. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

38 Roadside Assistance Program

Roadside Assistance is not part of or included in the coverage provided by the General Motors of Canada Company Warranty. General Motors of Canada Company reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Now that you are the owner of a new General Motors vehicle, you also have membership in General Motors round-the-clock, year-round Roadside Assistance Program. It is one of the most comprehensive owner satisfaction programs in the industry — an important added benefit of ownership. And it is in effect for 5 years or 160 000 kilometres (Chevrolet and GMC), whichever comes first and, 6 years or 110 000 kilometres (Buick), whichever comes fist. One 24-hour Roadside Assistance Hotline is all you need to remember: 1-800-268-6800. Please consult your dealer or your owner manual for details. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

Courtesy Transportation Program 39

If your vehicle requires warranty repairs during the duration of your vehicle's limited powertrain warranty vehicles coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details. Courtesy Transportation is not part of or included in the coverage provided by the General Motors of Canada Company Warranty. General Motors of Canada Company reserves the right to make any changes to, or discontinue the Courtesy Transportation program at any time without notification. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-9803791) - 2017 - crc - 12/1/16

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