Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

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2018 C C Information Assistance Owner

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CM CM MY MY Informations sur la garantie limitée CY CY

CMY CMY canadienne et l’assistance au propriétaire K K 2018 Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

IMPORTANT: This booklet contains important information about the warranty coverage on your new vehicle. It also explains Customer Satisfaction and Owner Assistance procedures and GM's participation in the Mediation/Arbitration Program. Keep this booklet with your vehicle and make it available to a General Motors dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information.

Owner's Name:

Phone Number:

Street Address:

City & Province:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use: Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

Part No. 23168736 A First Printing Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

2018 Canadian Limited Warranty and Owner Assistance Information

Important Message to LaCrosse eAssist® Touring Owner Service — Owners...... 1 Coverage ...... 17 Countries Other than Canada, General Motors' Commitment What Is Not Covered ...... 18 the United States and toYou...... 1 Things to Know About the New Mexico ...... 22 Owner Assistance ...... 1 Vehicle Limited Warranty . . . . 19 Warranty Service — Canadian GM Participation in the Mediation/ Warranty Repairs — Component Sold Vehicles Registered and Arbitration Program ...... 1 Exchanges ...... 19 Operated Outside Canada . . . . 22 The General Motors Maintenance and Warranty Original Equipment Protection Plan ...... 1 Service Records ...... 19 Alterations ...... 22 Owner Name/Address Warranty Repairs — Recycled Recreation Vehicle and Special Change ...... 1 Materials ...... 19 Body Alterations ...... 22 Warranty Coverage at a Tire Service ...... 19 Pre-Delivery Service ...... 23 Glance ...... 2 After-Manufacture Production Changes ...... 23 New Vehicle Limited Warranty . . .4 “Rustproofing” ...... 20 Emission Control Systems What Is Covered ...... 4 Paint, Trim and Appearance Warranty ...... 24 What Is Not Covered ...... 11 Items ...... 20 How to Determine the Chevrolet Volt, Bolt EV and Vehicle Operation and Care . . . 20 Applicable Emission Control Malibu Hybrid ...... 15 Maintenance Records ...... 20 System Warranty ...... 24 Drive Motor Battery Chemical Paint Spotting ...... 20 Emission Control Warranty . . . . . 24 Coverage ...... 15 Warranty Distance Emission Performance ...... 25 What Is Not Covered ...... 16 Extensions ...... 21 Emission Warranty Parts List . . .26 Chevrolet Silverado eAssist® Warranty Service — Canada . . . 21 What Is Not Covered ...... 29 and GMC Sierra eAssist® Touring Owner Service — Coverage ...... 17 Canada, the United States and Mexico ...... 21 Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

2018 Canadian Limited Warranty and Owner Assistance Information

Things to Know About the Emission Control Systems Warranty ...... 30 Replacement Parts ...... 30 Maintenance and Repairs ...... 30 Claims Procedure ...... 31 Customer Satisfaction Procedure ...... 32 Special Coverage Adjustment Programs Beyond the Warranty Period ...... 34 Customer Assistance Offices . . .35 Customer Assistance for Text Telephone (TTY) Users ...... 37 Roadside Assistance Program ...... 38 Courtesy Transportation Program ...... 39 Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Important Message to Owners... 1

General Motors' Commitment GM Participation in the Motors. It can be the most valuable to You Mediation/Arbitration Program option you choose for your vehicle. See your GM Dealer for prices, General Motors is committed to Refer to Customer Satisfaction vehicle eligibility guidelines and ensuring an excellent ownership 0 Procedure 32, for information on more details. experience with your new vehicle. the voluntary, binding Mediation/ Your General Motors dealer also Arbitration Program in which GM Owner Name/Address Change participates. wants you to be completely satisfied General Motors encourages all and invites you to return for all your The General Motors owners to report, at their earliest service needs, both during and after Protection Plan convenience, a change in name or the warranty period. address by calling our Customer Many owners seek to enhance their Care Centre toll free at Owner Assistance vehicle ownership by purchasing an 1-800-263-3777 (English) or Should you ever encounter a optional service contract. General 1-800-263-7854 (French). If you are problem during or after the warranty Motors offers its own GM Protection a subsequent owner, please be sure periods that is not resolved, talk to a Plan (GMPP), a service contract to advise us by calling the number member of dealer management. which provides mechanical repair above. You may also visit the Under certain circumstances, GM protection, a rental/alternate General Motors dealer of your and/or GM dealers may provide transportation allowance, and the choice to report a change in vehicle assistance after the limited warranty availability of GM Roadside ownership. The current owner name period has expired when the Assistance or a towing and road and address is essential for General problem results from a defect in service allowance. The GM Motors to provide timely notification material or workmanship. These Protection Plan is available in to owners of important information instances will be reviewed on a different levels of coverage, each related to their vehicles. case-by-case basis. If the problem offering a variety of time/kilometre options to suit your driving needs. We thank you for choosing a persists, follow the procedures General Motors product. outlined under Customer The GM Protection Plan is the only Satisfaction Procedure 0 32. optional service contract backed by the worldwide resources of General Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

2 Warranty Coverage at a Glance

The warranty coverages on your vehicle are summarized below. Please read the warranty information that follows for more complete details.

New Vehicle Limited Warranty for the Chevrolet and GMC Vehicles Coverage 3 yrs/ 5 yrs/ 6 yrs/ 8 yrs/ 60,000 km 160,000 km 160,000 km 160,000 km Base Warranty Coverage (Includes Tires) X Powertrain Component Warranty X Diesel Engine Components X Hybrid X Sheet Metal (Corrosion) X Sheet Metal (Rust-Through) X

New Vehicle Limited Warranty for the Buick Vehicles Coverage 4 yrs/ 6 yrs/ 6 yrs/ 8 yrs/ 80,000 km 110,000 km Unlimited km 160, 000 km Base Warranty Coverage (Includes Tires) X Powertrain Component Warranty X Hybrid Components X Sheet Metal (Corrosion) X Sheet Metal (Rust-Through) X Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/28/16

Warranty Coverage at a Glance 3

Emission Control Systems Warranty Coverage 3 yrs/ 4 yrs/ 5 yrs/ 8 yrs/ 60,000 km 80,000 km 80,000 km 130,000 km Defects & Performance — Chevrolet and GMC X Defects & Performance — Buick X Defects & Performance — Heavy Duty Gasoline Engine X 6.6L Duramax — Heavy Duty Turbo-Diesel Engine X Specified Major Emission Components X Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

4 New Vehicle Limited Warranty

What Is Covered No Charge The Base Warranty coverage for Buick is for 4 years or 80 000 General Motors of Canada Warranty repairs, including parts kilometres, whichever comes first, Company will provide for repairs to and labor, will be made at no except for other coverages listed the vehicle during the Warranty charge. here under What Is Covered and Period in accordance with the “ ” Obtaining Repairs those items listed under What Is terms, conditions, and limitations “ Not Covered. contained in this booklet. To obtain warranty repairs, take the ” vehicle to a GM dealer facility Powertrain Component Warranty Warranty Applies handling your vehicle line within the Coverage This warranty is for GM vehicles warranty period and request the The powertrain is covered for originally sold in Canada, registered needed repairs. Reasonable time 5 years or 160 000 kilometres in Canada and normally operated in must be allowed for the dealership (Chevrolet and GMC), Canada. GM warranty coverages to perform the necessary repairs. whichever comes first, 6 years or may be void or subject to Warranty Period 110 000 kilometres (Buick), restrictions on GM vehicles that whichever comes first, except for have been imported or exported. The Warranty Period for all coverages begins on the date the other coverages listed here under Repairs Covered vehicle is first delivered or put in "What Is Covered" and those items listed under What Is Not Covered The warranty covers repairs to use and ends at the expiration of “ ” later in this section. correct any vehicle defect, not slight the Coverage period. noise, vibrations, or other normal Engine Coverage includes: All Base Warranty Coverage characteristics of the vehicle due to internally lubricated parts, engine oil materials or workmanship occurring The Base Warranty coverage for cooling hoses and lines. Also during the Warranty Period. Needed Chevrolet, and GMC is for 3 years included are all actuators and repairs will be performed using new, or 60 000 kilometres, whichever electrical components internal to the remanufactured, or refurbished comes first, except for other engine (e.g., Active Fuel parts. coverages listed here under “What Management Valve Lifter Oil Is Covered” and those items listed Manifold) cylinder head, block, under “What Is Not Covered.” timing gears, timing chain, timing cover, oil pump/oil pump housing, Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

New Vehicle Limited Warranty 5

OHC carriers, valve covers, oil pan, The fuel injection control module, Transmission/Transaxle Coverage seals, gaskets, manifolds, flywheel, integral oil cooler, transmission includes: All internally lubricated water pump, harmonic balancer, adapter plate, common fuel rails, parts, case, torque converter, engine mount, turbocharger, and fuel filter assembly, fuel temperature mounts, seals, and gaskets as well supercharger. Timing belts, and sensor, and function block. as any electrical components other associated components Important: Some of these internal to the transmission/ required in the timing belt service components may also be covered transaxle. Also covered are any replacement procedure are covered by the Emission Warranty. See actuators directly connected to the until the first scheduled Emission Warranty Parts List 0 26 transmission (slave cylinder, etc.). maintenance interval. for details. Exclusions: Excluded from the Diesel Components Coverage Exclusions: Excluded from the powertrain coverage are includes: Cylinder block and heads powertrain coverage are sensors, transmission cooling lines, hoses, and all internal parts, intake and wiring, connectors, engine radiator, radiator, sensors, wiring, and exhaust manifolds, timing gears, coolant hoses, coolant, and heater electrical connectors. Also excluded timing gear chain or belt and cover, core. Coverage on the engine are the clutch and pressure plate as flywheel, harmonic balancer, valve cooling system begins at the inlet to well as any Transmission Control covers, oil pan, oil pump, water the water pump and ends with the Module and/or module pump, fuel pump, engine mounts, thermostat housing and/or outlet programming. seals, and gaskets. Parts of the that attaches to the return hose. Transfer Case Coverage includes: Emissions Reduction System such Also excluded is the starter motor, All internally lubricated parts, case, as the emissions reduction fluid entire pressurized fuel system mounts, seals, and gaskets as well tank, injectors, sensors including (in-tank fuel pump, pressure lines, as any electrical components NOx and exhaust, and the Exhaust fuel rail(s), regulator, injectors, and internal to the transfer case. Also Particulate Filter. Glow Plug Control return line) as well as the Engine/ covered are any actuators directly System: Control/glow plug Powertrain Control Module and/or connected to the transfer case as assembly, glow plugs, cold advance module programming. well as encoder motor. relay, and engine control module. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

6 New Vehicle Limited Warranty

Exclusions: Excluded from the Exclusions: Excluded from the Tire Coverage powertrain coverage are transfer powertrain coverage are all wheel The tires supplied with your vehicle case cooling lines, hoses, radiator, bearings, drive wheel front and rear are covered by General Motors sensors, wiring, and electrical hub bearings, locking hubs, drive against defects in material or connectors as well as the transfer system cooling, lines, hoses, workmanship under the Base case control module and/or module radiator, sensors, wiring, and Warranty Coverage. Wear-out is not programming. electrical connectors related to drive considered a defect, and it may Drive Systems Coverage systems as well as any drive system occur before the vehicle warranty includes: All internally lubricated control module and/or module expires. In this case, the owner is parts, final drive housings, axle programming. responsible to purchase shafts and bearings, constant replacement tires, or seek coverage velocity joints, propeller shafts and solely from the tire manufacturer. universal joints. All mounts, For vehicles within the Base supports, seals, and gaskets as well Warranty Coverage, defective tires as any electrical components will be replaced on a prorated internal to the drive axle. Also adjustment basis according to the covered are any actuators directly following mileage-based schedule: connected to the drive axle (e.g., front differential actuator). Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

New Vehicle Limited Warranty 7

2018 Chevrolet/GMC Tire Pro-Rate Chart This schedule applies to the price of the tires only. GM will cover 100% of Mileage (km) Percent Covered by Percent Covered by the cost to mount and balance the Chevrolet/GMC Chevrolet/GMC tires replaced under warranty for the (Tire Cost) (Labor — Mount/Balance) full Base Warranty Coverage period. 0-19,000 100% 100% After your New Vehicle Limited 19,001-24,000 60% 100% Warranty expires, you may still have prorated warranty coverage on your 24,001-32,000 50% 100% original equipment tires by the tire 32,001-40,000 40% 100% manufacturer. Contact your GM dealer or the tire manufacturer of 40,001-48,000 30% 100% the brand of tires on your vehicle for 48,001-60,000 20% 100% more information. The following is a list of current tire manufacturer's 60,001+ 0% 0% websites and toll-free customer assistance numbers. 2018 Buick Tire Pro-Rate Chart Mileage (km) Percent Covered by Percent Covered by Buick Buick (Tire Cost) (Labor — Mount/Balance) 0-19,000 100% 100% 19,001-24,000 60% 100% 24,001-32,000 50% 100% 32,001-40,000 40% 100% 40,001-48,000 30% 100% 48,001-80,000 20% 100% 80,001+ 0% 0% Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

8 New Vehicle Limited Warranty

Tire Companies Company Website Toll-Free Number Bridgestone Canada, Inc. www.bridgestonetire.ca 1-800-267-1318 Continental/General www.generaltire.ca 1-800-461-1776 www.continentaltire.ca 1-800-461-1776 Goodyear/Dunlop www.goodyear.ca 1-800-387-3288 www.dunlop.ca Michelin/Goodrich www.michelin.ca 1-888-871-4444 Uniroyal www.uniroyal.ca 1-888-871-7777 Goodrich www.bfgoodrichtires.ca 1-888-871-6666 Hankook www.hankooktire.ca 1-800-843-7709 Kumho www.kumhotire.ca 1-604-241-4142 (West) 1-905-564-0882 (East) Pirelli www.pirelli.ca 1-800-828-2585 (Ontario) 1-800-363-0583 (Que/Maritimes) 1-800-663-0148 (West) Maxxis www.maxxiscanada.com 1-905-789-0882

When a tire is removed from service eligible for a tire replacement or a The tire manufacturer's limited due to a covered warranty condition comparable new tire on a prorated warranty program, which can be under a tire manufacturer's limited basis. obtained by calling or visiting the warranty program, you may be tire manufacturer's website or any authorized dealer, is in lieu of all other remedies or warranties, Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

New Vehicle Limited Warranty 9

expressed or implied, arising by law . Cylinder block and heads and all Important: Some of the above or otherwise, including fitness for a internal lubricant parts, intake components may also be covered particular purpose or and exhaust manifolds, timing by the Emissions Warranty with no merchantability. The tire gears, timing gear chain or belt deductible. See the Emission manufacturer's expressly disclaim and cover, flywheel, harmonic Warranty Parts List 0 26 for details. liability for indirect, special, balancer, valve covers, oil pan, incidental, or consequential oil pump, water pump, fuel Aftermarket Engine Performance Enhancement Products and damages, lost profit, loss of pump, engine mounts, seals, Modifications business, loss of goodwill, loss of and gaskets. Some aftermarket engine reputation, punitive or any other . Diesel Fuel Metering System: performance products and damage, cost, or loss of any kind. injection pump, nozzles, high modifications promise a way to pressure lines, high pressure Towing increase the horsepower and torque sealing devices. Towing is covered to the nearest levels of your vehicle's powertrain. authorized dealer if your vehicle . Glow Plug Control System: You should be aware that these cannot be driven because of a control/glow plug assembly, glow products may have detrimental warranted defect. plugs, cold advance relay, effects on the performance and life Engine Control Module (ECM). of the engine, exhaust emission 6.6L Duramax Turbo-Diesel Engine . Emissions Reduction System: system, transmission and drivetrain. Coverage The Duramax Turbo-Diesel Engine, Emissions Reduction Fluid Tank, ® For trucks equipped with a 6.6L Injectors, Sensors including NOx Allison Automatic Transmission Duramax Turbo-Diesel Engine, the and exhaust, and Exhaust and drivetrain have been designed diesel engine assembly, including Particulate Filter and built to offer industry leading turbocharger components (except durability and performance in the those items listed under “What Is . Fuel injection control module, most demanding applications. Not Covered”) is covered for defects integral oil cooler, transmission Engine power enhancement in material or workmanship without adapter plate, left and right products may enable the engine to a deductible for up to 5 years or common fuel rails, fuel filter operate at horsepower and torque 160 000 kilometres, (Chevrolet and assembly, fuel temperature levels that could damage, create GMC), whichever comes first. sensor, and function blocks. failure, or reduce the life of the engine, engine emission system, Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

10 New Vehicle Limited Warranty

transmission and drivetrain. applies to the body sheet metal Base Warranty Coverage of the Damage failure, or reduced life of panels and not to other metal New Vehicle Limited Warranty. In the engine, transmission emission components. the event GM accessories are system, drivetrain or other vehicle Rust-Through : For Buick, any installed after vehicle delivery or are components caused by aftermarket body sheet metal panel that rusts replaced under the new vehicle engine performance enhancement through due to corrosion (an actual base warranty, they will be covered, products or modifications may not hole in the sheet metal) is covered (parts and labour for the balance of be covered under your vehicle for up to 6 years, unlimited the applicable portion of the New warranty. kilometres. This coverage only Vehicle Limited Warranty, but in no event less than 12 months/unlimited Sheet Metal Coverage applies to the body sheet metal panels and not to other metal kilometres (12 months/ Sheet metal panels are covered components. unlimited kilometres for commercial against corrosion and rust-through vehicles). as follows: Important: Cosmetic or surface corrosion (resulting from stone GM accessories sold over the Corrosion : For Chevrolet and chips, dents, or scratches in the counter, or those not requiring GMC, body sheet metal panels are paint, or failure to repair paint installation, will receive the standard covered against rust for 3 years or damaged by stone chips, dents, GM Dealer Parts Warranty for 60 000 kilometres, whichever comes or scratches in the paint) is not 12 months from the date of first. For Buick, body sheet metal included in the sheet metal purchase, parts only. panels are covered against rust for coverage. GM Licensed and Integrated 4 years or 80 000 kilometres, Business Partner (IBP) Accessories whichever comes first. Accessory Coverages are covered under the Rust-Through : For Chevrolet and Most GM approved accessories accessory-specific manufacturer’s GMC, any body sheet metal panel marketed and sold by General warranty and are not warranted by that rusts through due to corrosion Motors of Canada Company that are GM or its dealers. (an actual hole in the sheet metal) is permanently installed on a GM covered for up to 6 years or vehicle prior to delivery will be 160 000 kilometres, whichever covered under the provisions of the comes first. This coverage only Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

New Vehicle Limited Warranty 11

when stuck in mud or snow, tire Damage Due to Accident, Misuse, Caution chains, racing, improper mounting or Alteration or dismounting, misuse, negligence, This warranty excludes: The New Vehicle Limited Warranty alteration, improper repair, accident, does not cover damage caused as Any communications device that collision, fire, vandalism, the result of any of the following: becomes unusable or unable to or misapplication is not covered. function as intended due to Damage to wheels or tire sidewalls . Collision, fire, theft, freezing, unavailability of compatible caused by automatic car washes or vandalism, riot, explosion, wireless service or GPS satellite cleaning agents is not covered. or objects striking the vehicle. signals. Damage Due to Bedliners . Misuse of the vehicle such as driving over curbs, overloading, Owners of trucks with a bedliner, racing, or other competition. What Is Not Covered whether after-market or factory Proper vehicle use is discussed installed, should expect that with Tire and Wheel Damage or Wear in the owner manual. normal operation the bedliner Normal tire wear or wear-out is not will move. . Alteration, modification, covered. Tire wear is influenced by or tampering to the vehicle, This movement may cause finish many variables such as road including, but not limited to the damage. Therefore, any damage conditions, driving styles, vehicle body, chassis, powertrain, caused by the bedliner is not weight, and tire construction. driveline, software, or other covered under the terms of the New Uniform tire wear is a normal components after final assembly Vehicle Limited Warranty. condition, and is not considered a by GM. defect. Road hazard damage such The factory spray in bedliner (RPO . Coverages do not apply if the as punctures, cuts, snags, and CGN) is not covered for a loss of odometer has been breaks resulting from pothole shine and luster or fading. Refer to disconnected, its reading has impact, curb impact, or from other the Owner's Manual for more been altered, or mileage cannot objects is not covered. Tire wear information on spray in bedliner be determined. due to misalignment beyond the maintenance. warranty period is not covered. . Installation of non-GM (General Also, damage from improper Motors) parts. inflation, overloading, spinning, as . Water or fluid contamination. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

12 New Vehicle Limited Warranty

. Damage resulting from hail, Damage Due to Insufficient or additive, and/or fuels containing floods, windstorms, lightning and Improper Maintenance more than 15% ethanol in non-Flex other environmental conditions. Damage caused by failure to follow Fuel Vehicles (FFV). . Alteration of glass parts by the recommended maintenance Please refer to your owner manual application of tinting films. schedule intervals and/or failure to under “Fuel,” for additional Important: This warranty is void on use or maintain proper fluids, fuel, recommendations, including the use vehicles currently or previously lubricants, or refrigerants between of TOP TIER Detergent Gasoline. registered as salvaged, scrapped maintenance intervals Additional information can also be (irreparable), rebuilt, junked, recommended in the owner manual found at: www.toptiergas.com/ or otherwise considered a total loss. is not covered. index.html. Damage or Corrosion Due to Damage Due to Contaminated, Damage Due to Impact, Use, Environment, Chemical Improper, or Poor Quality Fuel or the Environment Treatments, or Aftermarket Poor fuel quality or incorrect fuel Windshield or glass cracks, chips, Products may cause driveability problems or scratches due to impact are not Damage caused by airborne fallout, such as hesitation, lack of power, covered. Windshield cracks will be rail dust, salt from sea air, salt or stalling, or failure to start. They may covered for the first 12 months, other materials used to control road also degrade functionality of critical regardless of mileage if caused by conditions, chemicals, tree sap, exhaust emissions components defects in material or workmanship. stones, hail, earthquake, water or such as spark plugs, oxygen Lights, lenses, mirrors, paint, grille, flood, windstorm, lightning, the sensors, and the catalytic converter. moldings, and trim are not covered application of chemicals or sealants Damage from poor fuel quality, for cracks, chips, scratches, dents, subsequent to manufacture, etc., is water contamination, or if the dings, and punctures or tears as a vehicle requires premium fuel, not covered. See “Chemical Paint result of impact with other objects or operating the vehicle on gasoline Spotting” under Things to Know road hazards. In addition, cracks, About the New Vehicle Limited with a Pump Octane less than a chips, scratches, or other damage Warranty 0 19 for details. 91 (R+M)/2, may not be covered. to the face of a radio or instrument Prohibited fuels are: Gasolines cluster from impact or foreign containing any methanol, MMT, an objects are not covered. organometallic octane enhancing Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

New Vehicle Limited Warranty 13

Where to Go for Maintenance diagnostics. This level of service is consumable parts that are designed Your new GM vehicle was designed only available at an authorized GM to diminish over time, unless failure and built to the highest quality dealership. has occurred due to a defect in standards, and that quality means materials or workmanship; (b) to Third Party Externally Connected damage caused by use with another reliability, long-life and economical Electrical Products operation for years to come. The product or service; (c) to damage This warranty does not apply to investment you made in your new caused by a third party device or hardware or software of a third party GM vehicle can best be maintained service (including upgrades and device that is connected to the at your GM dealer who offers quality expansions), or (d) to obsolescence vehicle or its components, even if service and genuine GM parts or lack of utility due to specifically designed for your GM integrated or delivered with the incompatibility with future versions vehicle. GM is not responsible for vehicle. of external hardware or software, the quality or accuracy of any including, but not limited to mobile GM recommends having information, or service accessed devices. maintenance performed by an through or from any third party authorized GM dealership. GM device or platform. Software Maintenance dealer technicians are specifically distributed by GM inside or outside All vehicles require periodic trained to maintain and repair GM the vehicle (including, but not limited maintenance. Maintenance vehicles. They stay current on the to system software or applications) services, such as those detailed in latest service information through is not covered by this Warranty. GM the Owner Manual and this warranty GM technical bulletins, service does not warrant that connections booklet are at the owner's expense. publications and training courses. to, from or through the vehicle will Vehicle lubrication, cleaning, Many are also certified through the be uninterrupted or error-free. Also, technical training process. In or polishing are not covered. Failure the user should back-up their data of or damage to components addition, your GM dealer has and information frequently. GM is special tools, equipment, computer requiring replacement or repair due not responsible for any loss or to vehicle use, wear, exposure, software and complete access to damage to data or information made product updates, applicable to your or lack of maintenance is not available in connection with the use covered. vehicle to ensure fast and accurate of the vehicle. In addition, this Warranty does not apply: (a) to Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

14 New Vehicle Limited Warranty

Items such as: * Consumable battery covered up to General Motors of Canada . Audio System Cleaning 12 months only. Company does not authorize any person to create for it any other . Brake Pads and Linings ** Maintenance items after 12 000 kilometres. condition or liability in connection . Clutch Linings with these vehicles. Any implied Extra Expenses warranty or condition (including . Coolants and Fluids Economic loss or extra expense is any implied warranty or condition . Filters not covered. of merchantability or fitness for a particular purpose) applicable to . Keyless Entry (or other remote Examples include: this vehicle is limited in duration transmitter/receiver batteries)* . Inconvenience to the duration of this written . Limited Slip Rear Axle Service warranty. The performance of . Lodging, meals, or other travel . Tire Rotation repairs and needed adjustments costs is the exclusive remedy under . Wheel Alignment/Balance** . Loss of vehicle use this written warranty or any implied warranty or condition. . Wiper Inserts . Payment for loss of time or pay General Motors of Canada are covered up to the first . Storage maintenance inspection period Company shall not be liable for outlined in the owner manual. Any Other Terms incidental or consequential damages resulting from breach of replacement at the time of, This warranty gives you specific this written warranty or any or beyond the maintenance legal rights. You may have different implied warranty or condition.* inspection period is considered rights which vary from province to maintenance, and is not covered as province according to applicable * Some provinces do not allow part of the New Vehicle Limited legislation. This warranty does not limitations on how long an implied Warranty. The New Vehicle Limited exclude or limit those rights but runs warranty will last or the exclusion or Warranty only covers components concurrently with any such limitation of incidental or when replacement or repair of these applicable provincial legislation. consequential damages, so the components is the result of a defect above limitations or exclusions may in material or workmanship. not apply to you. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

New Vehicle Limited Warranty 15

Chevrolet Volt, Bolt EV and This warranty is for the Chevrolet occurring during the 8 year or Malibu Hybrid Volt, Bolt EV, and Malibu Hybrid 160 000 kilometres term for the vehicles registered and normally following: For vehicles sold in the United operated in the United States or States, in addition to the Canada, respectively. In addition to Towing Bumper-to-Bumper Coverage the initial owner of the vehicle, the During the 8 year or 160 000 described previously, General coverage described in this kilometres Hybrid warranty period, Motors will warrant certain Chevrolet Volt, Bolt EV, and Malibu towing is covered to the nearest components for each Chevrolet Volt, Hybrid warranty is transferable at no Chevrolet servicing dealer if your Bolt EV, and Malibu Hybrid for cost to any subsequent person(s) vehicle cannot be driven because of 8 years or 160 000 kilometres, who assumes ownership of the a warranted Hybrid specific defect. whichever comes first, from the vehicle within the 8 years or Contact the GM Roadside original in-service date of the 160 000 kilometres term. No Assistance Center for towing. Refer vehicle, against warrantable repairs deductibles are associated with this to the Owner's Manual for details. to the specific electric propulsion warranty. components of the vehicle. Drive Motor Battery Coverage This warranty is in addition to the For vehicles sold in Canada, in express conditions and warranties Propulsion Battery Warranty addition to the Base Warranty described previously. The coverage Policy (Chevrolet Volt and Bolt EV) Coverage described in the GM and benefits described under "New Canadian Limited Warranty, Like all batteries, the amount of Vehicle Limited Warranty" are not energy that the high voltage Maintenance and Owner Assistance extended or altered because of this booklet, General Motors of Canada “propulsion” battery can store will special Hybrid Component decrease with time and kilometres Company will warrant certain Warranty. components for Chevrolet Volt, Bolt driven. Depending on use, the EV, and Malibu Hybrid for 8 years or What Is Covered battery may degrade as little as 10% to as much as 40% of capacity 160,000 kilometres, whichever This warranty covers repairs to comes first, from the original over the warranty period. If there Hybrid specific component defect are questions pertaining to battery in-service date of the vehicle, related to materials or workmanship against warrantable repairs to the capacity, a dealer service technician specific electric propulsion could determine if the vehicle is components of the vehicle. within parameters. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

16 New Vehicle Limited Warranty

Hybrid Battery (Malibu Hybrid) Other Electric/Hybrid Components Wear Items Battery and Internal Components, High Voltage Wiring, Hybrid Wear items, such as brake linings, Modules, and Fan. Powertrain and Battery Control are not covered in the Chevrolet Modules, Air Compressor Control Volt, Bolt EV and Malibu Hybrid Repair (If Necessary) Module (Except Malibu Hybrid), warranty. Chevrolet has a network of certified Accessory DC Power Control dealers who are trained to perform Module, High Voltage Battery Maintenance repairs on Volt, Bolt EV, and Malibu Disconnect Control Module, Drive As the vehicle owner, you are Hybrid, if your vehicle needs battery Motor Generator Power Invertor responsible for the performance of service. Module, and Battery Charger the scheduled maintenance listed in Control Module. your owner manual. Maintenance Replace (If Necessary) intervals, checks, inspections, and If warranty repair requires Brakes recommended fluids and lubricants replacement, the high voltage Brake Modulator Assembly as prescribed in the owner manual battery may be replaced with either are necessary to keep your vehicle a new or factory refurbished high Electric/Hybrid Drive Unit in good working condition. Any voltage battery with an energy Electric drive unit assembly, electric damage caused by owner/lessee capacity (kWh storage) level at or motors, and all internal components, failure to follow scheduled within approximately 10% of that of including the auxiliary fluid pump, maintenance may not be covered by the original battery at the time of auxiliary pump controller, electric warranty. Scheduled maintenance warranty repair. motor, and 3-phase cables. includes such items as: Your Electric Propulsion battery What Is Not Covered . Brake Pads/Linings warranty replacement may not . Coolants and Fluids return your vehicle to an “as new” In addition to the ”What is Not condition, but it will make your Covered“ section previously, the . Filters Chevrolet Volt or Bolt EV fully Chevrolet Volt, Bolt EV and Malibu operational appropriate to its age Hybrid warranty does not cover the and mileage. following items: Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

New Vehicle Limited Warranty 17

Chevrolet Silverado eAssist® of the vehicle, against warrantable the eAssist battery cooling fan, the and GMC Sierra eAssist® repairs to the specific eAssist starter generator unit, starter Coverage components of the vehicle. generator drive belt tensioner, This warranty is for eAssist vehicles starter generator cooling pump, high For vehicles sold in the United voltage 3–phase cables assembly, States, in addition to the Base registered and normally operated in the United States or Canada, HVDC cables, and the transmission Warranty Coverage described in the fluid accumulator and solenoid. Warranty and Owner Assistance respectively. In addition to the initial ® booklet, General Motors will warrant owner of the vehicle, the coverage LaCrosse eAssist Coverage certain eAssist components for the described in this eAssist warranty is transferable at no cost to any For vehicles sold in the United Chevrolet Silverado eAssist for States, in addition to the 8 years or 160 000 kilometers subsequent person(s) who assumes ownership of the vehicle within the Bumper-to-Bumper Coverage (100,000 miles), whichever comes described previously, General first, from the original in-service date above-described 8 years or 160 000 kilometers (100,000 miles) Motors will warrant certain eAssist of the vehicle, against warrantable components for LaCrosse eAssist repairs to the specific eAssist term. No deductibles are associated with this eAssist warranty. for 8 years or 160 000 kilometers components of the vehicle. (100,000 miles), whichever comes For vehicles sold in Canada, in This eAssist component warranty is first, from the original in-service date addition to the Base Warranty in addition to the express conditions of the vehicle, against warrantable Coverage described in the GM and warranties described previously. repairs to the specific eAssist Canadian Limited Warranty and The coverage and benefits components of the vehicle. Owner Assistance booklet, General described under “New Vehicle Limited Warranty” are not extended For vehicles sold in Canada, in Motors of Canada Company will additional to the Base Warranty warrant certain eAssist components or altered because of this special eAssist Component Warranty. Coverage described in the GM for the Chevrolet Silverado eAssist Canadian Limited Warranty, for 8 years or 160 000 kilometers eAssist Components Maintenance and Owner Assistance (100,000 miles), whichever comes booklet, General Motors of Canada first, from the original in-service date The Hybrid Powertrain Control Modules and components including Limited will warrant certain eAssist eAssist battery, eAssist battery components for each LaCrosse disconnect, powerpack assembly, eAssist for 8 years or Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

18 New Vehicle Limited Warranty

160 000 kilometers (100,000 miles), Limited Warranty” are not extended Wear Items whichever comes first, from the or altered because of this special Wear items, such as brake linings, original in-service date of the eAssist Component Warranty. are not covered in this eAssist vehicle, against warrantable repairs warranty to the specific eAssist components eAssist Components of the vehicle. The Hybrid Powertrain Control Maintenance This warranty is for eAssist vehicles Modules and components including As the vehicle owner, you are registered and normally operated in eAssist battery, eAssist battery responsible for the performance of the United States or Canada, disconnect, powerpack assembly, the scheduled maintenance listed in respectively. In addition to the initial the eAssist battery cooling fan, the your owner manual. Maintenance owner of the vehicle, the coverage starter generator unit, starter intervals, checks, inspections, and described in this eAssist warranty is generator cooling pump, high recommended fluids and lubricants transferable at no cost to any voltage 3–phase cables assembly, as prescribed in the owner manual subsequent person(s) who assumes HVDC cables, and the transmission are necessary to keep your vehicle ownership of the vehicle within the fluid accumulator and solenoid. in good working condition. Any above-described 8 years or What Is Not Covered damage caused by owner/lessee 160 000 kilometers (100,000 miles) failure to follow scheduled term. No deductibles are associated In addition to the “What is Not maintenance may not be covered by with this eAssist warranty. Covered” section previously, this warranty. Scheduled maintenance eAssist warranty does not cover the includes such items as: This eAssist component warranty is following items: in addition to the express conditions . Brake Pads/Linings and warranties described previously. . Coolants and Fluids The coverage and benefits described under “New Vehicle . Filters Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Things to Know About the New Vehicle Limited Warranty 19

Warranty Repairs — components. Examples of the types Warranty Repairs — Recycled Component Exchanges of components that might be Materials serviced in this fashion include: In the interest of customer engine and transmission Both Environment Canada satisfaction, General Motors of assemblies, instrument cluster guidelines and GM support the Canada Company may offer assemblies, radios, compact disc capture, purification, and reuse of exchange service on some vehicle players, batteries, and powertrain automotive air conditioning components. This service is control modules. refrigerant gases and engine intended to reduce the amount of coolant. time your vehicle is not available for Maintenance and Warranty As a result, any repairs GM may use due to repairs. Components Service Records make to your vehicle may involve used in exchange are service Retain receipts covering the installation of purified reclaimed replacement parts that may be new, refrigerant and coolant. remanufactured, or refurbished. performance of regular maintenance. Receipts can be very Tire Service Remanufactured parts meet GM important if a question arises as to approved service parts whether a malfunction is caused by Any General Motors dealer handling requirements and are made from lack of maintenance or a defect in your vehicle line or tire dealer for previously used components in a material or workmanship. your brand of tires can assist you process that involves disassembly, with tire service. If, after contacting A Maintenance Record is provided inspection, cleaning, update of “ ” one of these dealers, you need in the maintenance schedule software and replacement parts as further assistance or you have section of the owner manual for appropriate, testing and reassembly. questions, contact the Customer your convenience in recording Care Centre. The toll-free telephone Refurbished parts meet GM services performed. approved service part requirements numbers are listed under Customer 0 and are previously used parts that For your records, the servicing Assistance Offices 35. are inspected, cleaned, tested, and dealer should provide a copy of the repackaged. warranty repair order listing all warranty repairs performed. All exchange components used meet GM standards and are warranted the same as new Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

20 Things to Know About the New Vehicle Limited Warranty

After-Manufacture possible. Your owner manual has whether a malfunction is caused by “Rustproofing” instructions regarding the care of lack of maintenance or a defect in these items. material or workmanship. Your vehicle was designed and built to resist corrosion. Application of Vehicle Operation and Care A “Maintenance Record” form is additional rust-inhibiting materials is provided in the owner's manual Considering the investment you neither necessary nor required (Maintenance Schedule section) for have made in your new vehicle, we under the Sheet Metal Coverage. your convenience in recording know you will want to operate and GM makes no recommendations services performed. The servicing maintain it properly. We urge you to concerning the usefulness or value dealer can provide a copy of any follow the maintenance instructions of such products. warranty repairs for your records in your owner's manual. Application of after-manufacture If you have any questions on how to Chemical Paint Spotting rustproofing products may create an keep your vehicle in good working Some weather and atmospheric environment which reduces the condition, see your General Motors conditions can create a chemical corrosion resistance built into your dealer, the place many customers fallout. Airborne pollutants can fall vehicle. Repairs to correct damage choose to have their maintenance upon and adhere to painted caused by such applications are not work done. You can rely on your surfaces on your vehicle. This covered under your New Vehicle dealer to use proper parts and damage can take two forms; Limited Warranty. repair practices. blotchy, ringlet-shaped discolorations, and/or small irregular Paint, Trim and Appearance Maintenance Records Items dark spots etched into the paint Retain receipts covering surface. Defects in paint, trim, upholstery, performance of regular vehicle or other appearance items are Although no defect in the factory maintenance. Repairs required due applied paint causes this, General normally corrected during new to damage resulting from lack of vehicle preparation. If you find any Motors of Canada Company will maintenance are not covered under repair, at no charge to the owner, paint or appearance concerns, your warranty. Receipts can be very advise your dealers as soon as the painted surfaces of new vehicles important if a question arises as to damaged by this fallout condition Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Things to Know About the New Vehicle Limited Warranty 21

within 12 months or . Does not apply to vehicles with line in Canada or the United States 20 000 kilometres of purchase, more than 1 600 kilometres on for warranty service. Warrantable whichever comes first. the odometer even though the repairs will be completed at no vehicle may never have been charge to you. You may be required Warranty Distance Extensions “registered” for license plates. to provide proof of residency such Prior to delivery, some kilometres as driver's license, or vehicle are put on your vehicle during Warranty Service — Canada ownership. For your records, the testing at the assembly plant, during The selling dealer has invested in servicing dealer will provide a copy shipping and while at the the proper tools, training and parts of the warranty repair order, listing dealership. The dealership records inventory to ensure that any all warranty repairs performed. this odometer reading on the front necessary warranty repairs can be Some vehicle lines, which are sold page of this warranty booklet at made to your vehicle. GM requests only in Canada, may not be delivery. For eligible vehicles, this that the vehicle be returned to the serviced by all General Motor's odometer reading is added to the selling dealer for all warranty dealers in the United States. distance limits specified in the New repairs. If a situation or event occurs If warranty service is necessary Vehicle Limited Warranty and the where you are significantly while you are in the United States Emission Control Systems Warranty inconvenienced, an authorized GM please contact the Canadian ensuring that you receive full benefit dealer can make the warranty Customer Care Centre (CCC) for of the coverage. repairs. However, in the event the guidance. See Customer Assistance Warranty distance extensions dealer is not able to perform the Offices 0 35 for CCC information. eligibility: repair due to the special tool and A Customer Care Ambassador will training requirements, contact the direct you to a dealership and assist . Applies only to new vehicles 0 Customer Assistance Offices 35. the repairing dealer to obtain the held exclusively in new vehicle necessary parts and technical inventory. Touring Owner Service — Canada, the United States and information. You may be charged for . Does not apply to used vehicles, Mexico these repairs. For reimbursement GM owned vehicles, dealer consideration by General Motors of owned used vehicles, or dealer If you are touring or have changed Canada upon your return home, demonstrator vehicles. your residence, visit any General provide your dealer with a statement Motors dealer handling your vehicle of circumstances, the original repair Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

22 Things to Know About the New Vehicle Limited Warranty

order, proof of ownership and any the performance of repairs based on rebuilt vehicle uses undamaged “paid” receipts indicating the work the warranty coverage for vehicles parts and components from the performed and parts replaced. generally sold by GM in that written-off vehicle. country. Contact an authorized GM Touring Owner Service — Additionally, General Motors does dealer in your country for not warranty non-GM parts, Countries Other than Canada, assistance. GM warranty coverages the United States and Mexico calibrations, and/or software may be void or subject to modifications. The use of parts, If you are touring in a foreign restrictions on GM vehicles that control module calibrations, country and repairs are needed, it is have been imported or exported. software modifications, and/or any suggested you make your vehicle Original Equipment Alterations other alterations not issued through available to a General Motors General Motors will void the dealership, preferably one that This warranty does not cover any warranty coverage for those handles your vehicle line. damage or failure resulting from components that are damaged or modification or alteration to the otherwise affected by the installation Important: Repairs made vehicle's original equipment as necessary by the use of improper or of the non-GM part, control module manufactured or assembled by calibration, software modifications, dirty fuels and lubricants are not General Motors. covered under warranty. See your and/or other alteration. owner's manual for additional Examples of the types of alterations The only exception is that non-GM information on fuel requirements that would not be covered include, parts labeled “Certified to EPA when operating in foreign countries. but are not limited to, any non-GM Standards” are covered by the theft alarm, remote starting device Warranty Service Canadian Federal Emissions Performance — or remote locking system, or the Warranty. Sold Vehicles Registered and cutting, welding, or disconnecting of Operated Outside Canada the vehicle's original equipment Recreation Vehicle and Special parts and components. Also, the This warranty applies to GM Body Alterations warranty does not cover a rebuilt vehicles registered in Canada and Installations or alterations to the vehicle after it has suffered such normally operated in Canada. If you original equipment vehicle (or extensive collision damage in an have permanently relocated and chassis) as manufactured and accident that it was written-off or established household residency in assembled by General Motors are deemed to be written-off, even if the another country, GM may authorize not covered by this warranty. The Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Things to Know About the New Vehicle Limited Warranty 23

body company, assembler, process. In addition, dealerships are or equipment installer, is solely obligated to inspect each vehicle responsible for warranties on the before delivery. They repair any body or equipment and any uncorrected factory defects and any alterations to any of the parts, transit damage detected before the components, systems, vehicle is delivered to you. or assemblies installed by GM. Any defects still present at the time Examples include, but are not the vehicle is delivered to you are limited to, special body installation covered by the warranty. If you find or conversion (such as recreational any such defects when you take vehicles), the installation of any delivery, please advise your dealer non-GM part, cutting, welding or the without delay. For further details disconnecting of original equipment concerning any repairs which the vehicle or chassis parts and dealership may have made prior to components, extension of the your taking delivery of your vehicle, wheelbase, suspension and please ask your dealership. driveline modifications and axle additions. Production Changes Pre-Delivery Service General Motors of Canada Company and its dealers reserve Defects in or damage to the the right to make changes in mechanical, electrical, sheet metal, vehicles built and/or sold by them at paint, trim and other components of any time without incurring any your vehicle may occur at the obligation to make the same or factory or while it is being similar changes on vehicles transported to the dealership. previously built and/or sold by them. Normally, any defect or damage occurring during assembly is detected and corrected at the factory during the inspection Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

24 Emission Control Systems Warranty

General Motors of Canada 2. Locate the underhood emission ‐ For Chevrolet and GMC, Company warrants to owners of control label located inside the 3 years or 60 000 kilometres passenger cars, light duty trucks engine compartment on the air whichever comes first; for and vans sold in Canada, that the cleaner assembly or the Buick, 4 year or 80 000 vehicle (1) was designed, built and engine. kilometres whichever comes equipped so as to conform at the 3. The information on the bottom first on the Components in the time of sale with the Emission left side of the label describes Emission Control Systems Regulations under the Canadian if the vehicle has a light or Warranty Parts List; and Environmental Protection Act heavy duty emissions control 8 years or 130 000 kilometres, and (2) is free from defects in system. whichever comes first, on the material and workmanship which Specified Major Emission cause the vehicle to fail to conform Emission Control Warranty Components. with those regulations for a period of The Emission Control Systems . Light Duty Truck (A Gross the coverage outlined below. Warranty period described below Vehicle Weight Rating (GVWR) How to Determine the shall begin on the date the vehicle of 3856 kg (8500 lbs) or Applicable Emission Control is first delivered to the first retail greater) that have a Heavy System Warranty purchaser or, on the date the Duty Gasoline Engine vehicle is first placed in service as a Federal or provincial agencies may ‐ 5 years or 80 000 kilometres, demonstrator or company vehicle whichever comes first. require different emission control prior to sale at retail. Emission system warranties for light duty related defects in the genuine GM . Light Duty Truck (A Gross trucks depending on whether the components including related Vehicle Weight Rating (GVWR) truck is certified with a light duty or diagnostic costs, parts and labour, of 3856 kg (8500 lbs) or heavy duty emission control system. are covered by this warranty. greater) that have a Heavy Duty Turbo-Diesel Engine To determine emission eligibility: . Passenger Cars, Light Duty 1. Determine if the vehicle has a Trucks (A Gross Vehicle ‐ 5 years or 80 000 kilometres, gasoline or diesel engine. Weight Rating (GVWR) of whichever comes first. 3856 kg (8500 lbs) or less) and Vans that have a Light Duty Gasoline Engine Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Emission Control Systems Warranty 25

Emission Performance 3. The failure results, or will result, in the owner of the Some provinces and local vehicle having to bear a jurisdictions have established penalty or other sanctions periodic vehicle Inspection and (including the denial of the right Maintenance (I/M) programs to to use the vehicle) under local, encourage proper maintenance of provincial, or federal law. your vehicle. If a provincial I/M program is enforced in your area General Motors of Canada you may also be eligible for Company warrants that your dealer Emission Performance coverage will replace, repair, or adjust to GM when all of the following three specifications, at no charge to you, conditions are met: any of the parts listed under the Emission Warranty Parts List later 1. The vehicle has been “ ” in this section which may be maintained and operated in necessary to conform to the accordance with the applicable emission standards. instructions for proper Non-GM parts labelled Certified to maintenance and use set forth “ EPA Standards are covered by the in the owner manual and the ” Federal Emission Performance New Vehicle Limited Warranty Warranty. and Owner Assistance Information booklet supplied with your vehicle; 2. The vehicle fails a provincial I/ M test during the emission warranty period indicated above; and Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

26 Emission Warranty Parts List

The emission parts listed here are Manifold Absolute Pressure Sensor Vehicle Control System covered under the Emission Control Mass Air Flow Sensor Integrated Chassis Control Module System Warranty. The terms are (CHCM) * (ETRS and Corvette only) explained in the Emission Control Oil Pressure Sensor 0 Systems Warranty 24. Outside Air Temperature Sensor Vehicle Control Module (VCM) * Important: Certain parts may be Oxygen Sensor(s) Fuel Management System covered beyond these warranties if AFM Exhaust Valves and Controller shown with an asterisk as follows: Powertrain Control Module (PCM) * Diesel Fuel Injection Pump (*) 8 years/130 000 kilometres, Thermostat whichever comes first. Throttle Position Sensor Diesel Direct Fuel Injector and Rail Powertrain Control System Vehicle Speed Sensor HD Duramax Fuel Pressure Regulator Accelerator Pedal Position Sensor Transmission Controls and HD Duramax Fuel Pipes Camshaft Position Actuator Torque Management Fuel Injector Camshaft Position Actuator Valve Control Solenoids and Pressure Switches Fuel Pressure Regulator Coolant Sensor Clutch Solenoids and Switches Fuel Pressure Sensor Data Link Connector Internal Mode Switch Fuel Pump Power Module Engine Control Module (ECM) * Park/Neutral Switch Fuel Rail Assembly Engine Temperature Sensor Transmission Control Module * Fuel Tank Fuel Pump Fuel Control Module * Transmission Fluid Temperature Fuel Temperature Sensor Flex Fuel Sensor Sensor High Pressure Fuel Pump (SIDI) Humidity Sensor Transmission Speed Sensors Intake Air Temperature Sensor Malfunction Indicator Lamp Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Emission Warranty Parts List 27

Air Management System Ignition System PCV Oil Separator Active Aero Shutters and Controller Camshaft Position Sensor(s) PCV Valve Air Cleaner Crankshaft Position Sensor(s) Exhaust Gas Recirculation (EGR) Air Intake Ducts Glow Plug(s) (Diesel) System Charge Air Cooler Glow Plug Controller (Diesel) EGR Feed and Delivery Pipes Charge Air Cooler Control Ignition Coil(s) EGR Temperature Sensor Idle Air Control Valve Ignition Control Module EGR Valve Idle Speed Control Motor Knock Sensor EGR Valve Cooler Intake Air Heater Spark Plug Wires Secondary Air Injection System Intake Manifold Spark Plugs Air Pump and Check Valves Intake Manifold Gasket Catalytic Converter System Evaporative Emission Control System (Gasoline Engines) Intake Manifold Tuning Valve Catalytic Converter(s) * Canister Supercharger Diesel Exhaust Emission Reduction Canister Solenoids and Valves Throttle Body Fluid (DEF) Tank Fuel Feed and Return Pipes and Turbocharger Diesel Exhaust Injectors and Sensors Hoses Turbocharger Pressure Sensor Diesel Particulate Filter (DPF) Fuel Filler Cap Turbocharger Vane Position Sensor Exhaust Manifold and Gasket Fuel Level Sensor Turbocharger Vane Position Fuel Limiter Vent Valve Solenoid Positive Crankcase Ventilation (PCV) System Fuel Tank(s) Oil Filler Cap Fuel Tank Filler Pipe (with restrictor) PCV Filter Fuel Tank Vacuum or Pressure Sensor Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

28 Emission Warranty Parts List

Start/Stop System Energy Storage Control Module * Starter Generator Control Module * Auxiliary Battery or Ultra Capacitor Exhaust Heat Exchanger Starter Generator Drive Belt Battery Isolator Fuel Fill Door Sensors Traction Power Inverter Battery Control Module High Voltage Battery Contactor Module (TPIM) Multifunction Power Supply Hybrid Batteries Vehicle Interface Control Module * Converter Hybrid Battery Temp. and Voltage Wheel Speed Sensor Trans Fluid Accumulator and Sensors Miscellaneous Items Used with Solenoid Hybrid EVAP Canister Assembly Above Components and Certain Tires are Covered Hybrid Hybrid RESS Thermal Management: ACCM Hood Switch Air and Coolant Sensors Belts Auxiliary Transmission Fluid Pump Battery Coolant Pumps and Boots Cooling Fans Clamps Battery Control Module * Battery High Voltage Heater Battery Cooling Circuit Battery Temperature Sensors Connectors E-compressor * Ducts Battery Pack Current Sensor Port Valves Brake Pedal Travel Sensor Power Electronics Fittings Coolant Pump Gaskets Charge Port Rfg. Temperature and Pressure Charge Port Switches and Sensors Sensors Grommets Drive Motor/Generator Control Internal Mode Switch (IMS) High Voltage Wiring Module * Onboard Charger* Hoses Drive Motors and Resolvers * SGCM Coolant Circuit (fan, Housings Eboost Brake Control Module * relay, pump) Mounting Hardware Electro-Hydraulic Brake Control Starter Generator Pipes Module * Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Emission Warranty Parts List 29

Pulleys in the vehicle maintenance Sealing Devices schedule. If failure of one of these parts results in failure of another Springs part, neither will be covered under Tubes the Emission Control Systems Warranty. Wiring and Relays For detailed information concerning Tires (Heavy Duty Applications specific parts covered by these Only. 2 yr/39,000 kilometers Federal emission control systems Emission Defect Warranty) warranties, ask your dealer. What Is Not Covered The Emission Control Systems Warranty Obligations DO NOT APPLY TO conditions resulting from tampering, abuse, neglect, or improper maintenance. Items listed under “What Is Not Covered” under New Vehicle Limited Warranty 0 4 also apply to the emission related warranties. Parts specified in the maintenance schedule as requiring scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. There is no coverage under this warranty for the failure of parts which are not replaced as required Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

30 Things to Know About the Emission Control Systems Warranty

Replacement Parts warranted by their manufacturer to warranted part or a warranty station be equivalent to genuine General is not reasonably available to the The emission control systems of Motors parts in performance and vehicle owner. your vehicle, were designed, built durability. and tested using genuine GM parts† If in a situation where you are and the vehicle is certified as being Warranty repairs must be performed significantly inconvenienced, and it in conformity with the Emission by an authorized General Motors is necessary to have repairs Regulations under the Canadian dealer except in an emergency performed by other than an Environmental Protection Act. situation when a genuine GM part or authorized General Motors Accordingly, it is recommended an authorized General Motors dealership, and you believe the that any replacement parts used dealer is not reasonably available to repairs are covered by the Emission for maintenance or for the repair the vehicle owner. You are Control Systems Warranty, take the of emission control systems be responsible for presenting your replaced parts and your receipt to new, genuine GM parts. vehicle to a GM dealer selling your your General Motors dealership vehicle line as soon as a problem handling your vehicle line for The warranty obligations are not exists. reimbursement consideration. dependent upon the use of any particular brand of replacement †“GENUINE GM PARTS,” when Receipts and records covering the parts. The owner may elect to use used in connection with GM performance of regular maintenance non-genuine GM parts for vehicles means parts manufactured or emergency repairs should be replacement purposes. Use of by or for GM, designed for use on retained in the event questions arise replacement parts which are not GM vehicles and distributed by any concerning maintenance. These of equivalent quality may impair division or subsidiary of General receipts and records should be the effectiveness of emission Motors. transferred to each subsequent control systems. owner of this vehicle. GM will not Maintenance and Repairs deny warranty coverage based If other than new, genuine GM parts solely on the absence of are used for maintenance Warranty repairs must be performed maintenance records. However, GM replacements or for the repair of by an authorized dealer except in a may deny a warranty claim if a components affecting emission situation where the vehicle owner is failure to perform scheduled control, the owner should assure significantly inconvenienced and a maintenance resulted in the failure himself/herself that such parts are of a warranted part. You should also Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Things to Know About the Emission Control Systems Warranty 31

be aware that GM may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance, or modifications not approved by GM. Claims Procedure Make your vehicle available to any authorized GM dealer as soon as possible after failing a provincial I/M test or at any time you suspect a defect in a part. If all the above conditions are met, GM warrants that your dealer will replace, repair, or adjust to GM specifications, at no charge to you, any of the parts listed under “Emission Control Systems Warranty Parts List” which may be necessary to cause your vehicle to conform to the applicable emission standards. Repairs which do not qualify will be charged to you. In the event a warranty matter is not handled to your satisfaction, refer to the Customer Satisfaction Procedure 0 32. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

32 Customer Satisfaction Procedure

Your satisfaction and goodwill are to 11:00 p.m. Eastern Standard Customer Care Centre in Oshawa. important to your dealership and to Time. (For Customer Assistance The address is listed under General Motors. Normally, any Offices in the U.S. contact the listed “Customer Assistance Offices”. questions or concerns with the sales General Motors Division Customer When contacting General Motors, transaction or the operation of your Assistance Office.) please remember your concern will vehicle will be resolved by your For prompt assistance, please have likely be resolved in the dealership, dealership's Sales or Service the following information available to using the dealer's facilities, Departments. Sometimes, however, give to the Customer Care equipment and personnel. This is despite the best intentions of all Ambassador: why we suggest you follow concerned, misunderstandings can . Your name, address, home and Step One first if you have a occur. If your concern has not been concern. resolved to your satisfaction, the business telephone number. following steps should be taken: . Vehicle Identification Number General Motors of Canada Company Participation in the STEP ONE : Discuss your (This is available from the Mediation/Arbitration Program concern with a member of dealer vehicle registration or title, or the management. Normally, concerns plate above the left top of the STEP THREE : In the event that can be resolved at that level. If the instrument panel and visible you do not feel your concerns have concern has already been reviewed through the windshield.) been addressed after following the with the Sales, Service, or Parts . Dealership name and location. procedure outlined in steps 1 and 2, Manager, contact the owner of the General Motors of Canada dealership or the General . Vehicle's delivery date and Company wants you to be aware of Manager. present odometer reading. its participation in a no-charge Mediation/Arbitration program. STEP TWO : If after contacting a . Nature of concern. General Motors of Canada member of dealership management, General Motors encourages Company has committed to binding it appears your concern cannot be customers to call their toll-free arbitration of owner disputes resolved at the dealership without number for assistance. However, involving factory-related vehicle further help, contact the Customer if a customer wishes to write to service claims. The program Care Centre by calling General Motors, the letter should be provides for the review of the facts 1-800-263-3777 (English), addressed to General Motors involved by an impartial third party 1-800-263-7854 (French) 8:00 a.m. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Customer Satisfaction Procedure 33

arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively you may call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or you may write to the Mediation/ Arbitration Program, c/o Customer Care Centre, General Motors of Canada Company, Mail Code: CA1-163-005, 1908 Colonel Sam Drive, Oshawa, Ontario, L1H 8P7. Your inquiry should be accompanied by your Vehicle Identification Number (VIN). Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

34 Special Coverage Adjustment Programs Beyond the Warranty Period

General Motors of Canada Company is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when General Motors of Canada Company will establish a Special Policy Adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your General Motors dealer or call GM's Customer Care Centre to determine whether any Special Policy Adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model and odometer reading of your vehicle and your Vehicle Identification Number (VIN). Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Customer Assistance Offices 35

When calling for assistance, ask for the Customer Care Advisor.

CANADA CHEVROLET From Puerto Rico: Customer Care Centre Customer Assistance Center 1-800-496-9992 (English) General Motors of Canada P.O. Box 33170 1-800-496-9993 (Spanish) Company Detroit, Michigan 48232-5170 U.S. Virgin Islands 1908 Colonel Sam Drive 1-800-222-1020 1-800-496-9994 Oshawa, Ontario L1H 8P7 *1-800-833-2438 1-800-263-3777 (English) Bolt EV 1–877–486–5846 Fax Number: 1-800-263-7854 (French) Volt 1-877-486-5846 313-381-0022 *1-800-263-3830 (1-877-4-Volt Info) www.gmcanada.com All Overseas Offices GMC TRUCK BUICK Please contact the local General GMC Motors Business Unit. Customer Assistance Center Customer Assistance Center P.O. Box 33136 P.O. Box 33172 Detroit, Michigan 48232-5136 Detroit, Michigan 48232-5172 1-800-521-7300 1-800-462-8782 *1-800-832-8425 *1-800-462-8583 Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

36 Customer Assistance Offices

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Av. Ejercito Nacional #843 Col. Granada C.P. 11520 Mexico, D.F. Buick: 011-52-53 29 0818 Chevrolet: 01-800-466-0800 GMC: 01-800-466-0801 Long Distance Buick: 011-52-53 29 0818 Long Distance Chevrolet: 011-52-53 29 0800 Long Distance GMC:011-52-53 29 0801 *For use with Text Telephone devices (TTYs) Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Customer Assistance for Text Telephone (TTY) Users 37

To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), General Motors of Canada Company has TTY equipment available at its Customer Care Centre in Oshawa, Ontario. Any TTY user can communicate with GM by dialing this toll-free number: 1-800-263-3830. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

38 Roadside Assistance Program

Roadside Assistance is not part of or included in the coverage provided by the General Motors of Canada Company Warranty. General Motors of Canada Company reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Now that you are the owner of a new General Motors vehicle, you also have membership in General Motors round-the-clock, year-round Roadside Assistance Program. It is one of the most comprehensive owner satisfaction programs in the industry — an important added benefit of ownership. And it is in effect for 5 years or 160 000 kilometres (Chevrolet and GMC), whichever comes first and, 6 years or 110 000 kilometres (Buick), whichever comes fist. One 24-hour Roadside Assistance Hotline is all you need to remember: 1-800-268-6800. Please consult your dealer or your owner manual for details. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

Courtesy Transportation Program 39

If your vehicle requires warranty repairs during the duration of your vehicle's limited powertrain warranty vehicles coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details. Courtesy Transportation is not part of or included in the coverage provided by the General Motors of Canada Company Warranty. General Motors of Canada Company reserves the right to make any changes to, or discontinue the Courtesy Transportation program at any time without notification. Canadian Limited Warranty and Owner Assistance Information (GMNA- Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

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