18_CHEV_Limited_Warranty_Owner_Assistance_COV_en_US_23168735C_2017AUG29.ai 1 8/17/2017 3:14:24 PM

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23168735 C Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

IMPORTANT: This booklet contains important information about your vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Phone Number:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

© 2017 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors LLC.

Part No. 23168735 C Third Printing Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17 Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

2018 Chevrolet Limited Warranty and Owner Assistance Information

Important Message to Things to Know About the New Recreation Vehicle and Special Owners...... 1 Vehicle Limited Warranty . . . . 16 Body or Equipment GM's Commitment ...... 1 Warranty Repairs – Component Alterations ...... 19 Owner Assistance ...... 1 Exchanges ...... 16 Pre-Delivery Service ...... 19 GM Participation in an Alternative Warranty Repairs – Recycled Production Changes ...... 20 Dispute Resolution Program . . . 1 Materials ...... 16 Noise Emissions Warranty for Warranty Service– United Tire Service ...... 16 Light Duty Trucks Over States ...... 1 Aftermarket Engine 10,000 Lbs Gross Vehicle Warranty Coverage at a Performance Enhancement Weight Glance ...... 2 Products and Modifications . . . 16 Rating (GVWR) Only ...... 20 New Vehicle Limited Warranty . . . 2 After-Manufacture Emission Control Systems Emission Control System “Rustproofing” ...... 17 Warranty ...... 21 Warranty ...... 2 Paint, Trim, and Appearance What Is Covered ...... 21 Items ...... 17 New Vehicle Limited Warranty . . .4 How to Determine the Vehicle Operation and Care . . . 17 Applicable Emissions Control What Is Covered ...... 4 Maintenance and Warranty What Is Not Covered ...... 10 System Warranty ...... 21 Service Records ...... 17 Federal Emission Control Chevrolet Volt, Bolt EV, and Chemical Paint Spotting ...... 17 Malibu Hybrid ...... 13 System Warranty ...... 21 Warranty Coverage – California Emission Control Drive Motor Battery Extensions ...... 18 Coverage ...... 14 System Warranty ...... 22 ® Warranty Service — Foreign Chevrolet Silverado eAssist Countries ...... 18 Emission Warranty Parts List . . .25 Coverage ...... 15 Permanent Relocation ...... 18 Replacement Parts ...... 28 What Is Not Covered ...... 15 Original Equipment Maintenance and Repairs ...... 29 Alterations ...... 19 Claims Procedure ...... 29 Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

2018 Chevrolet Limited Warranty and Owner Assistance Information

Customer Satisfaction Procedure ...... 31 State Warranty Enforcement Laws ...... 33 Warranty Information for California Only ...... 34 Special Coverage Adjustment Programs Beyond the Warranty Period ...... 35 Customer Assistance Offices . . .36 Customer Assistance for Text Telephone (TTY) Users ...... 37 Roadside Assistance Program ...... 38 Courtesy Transportation Program ...... 39 Chevrolet Protection ...... 40 We’re Behind You On All The Roads Ahead ...... 40 Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Important Message to Owners... 1 GM's Commitment workmanship. These instances will made to your GM vehicle. GM be reviewed on a case-by-case requests that the vehicle be Chevrolet is committed to ensuring an excellent ownership experience basis. If the issue has not been returned to the selling dealer for all with your new vehicle. resolved to your satisfaction, follow warranty repairs. If a situation or the Customer Satisfaction event occurs where you are Your dealer also wants you to be Procedure 0 31. significantly inconvenienced, an completely satisfied and invites you We thank you for choosing GM. authorized GM dealer can make the to return for all your service needs, warranty repairs. However, in the both during and after the warranty GM Participation in an event the dealer is not able to period. Alternative Dispute Resolution perform the repair due to the special Owner Assistance Program tool and training requirements, contact the Customer Assistance The dealer is best equipped to See Customer Satisfaction Offices 0 36. If you are unable to 0 provide all your vehicle's service Procedure 31 for information on return to the selling dealer, contact a needs. Should you ever encounter a the voluntary, non-binding GM dealer in the United States, problem that is not resolved during Alternative Dispute Resolution Canada or Mexico for warranty or after the limited warranty period, Program in which GM participates. service. talk to a member of dealer Warranty Service– United management. Under certain States circumstances, GM and/or GM dealers may provide assistance The selling dealer has invested in after the limited warranty period has the proper tools, training, and parts expired when the problem results inventory to ensure that any from a defect in material or necessary warranty repairs can be Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

2 Warranty Coverage at a Glance The warranty coverages are Sheet Metal covered under the New summarized below. . Corrosion coverage is for the Vehicle Limited Warranty Bumper-to-Bumper coverage New Vehicle Limited Warranty first 3 years or 36,000 miles, whichever comes first. explained previously. Specified Bumper-to-Bumper (Includes major components are Tires) . Rust-through coverage is for the covered for the first 8 years or first 6 years or 100,000 miles, 80,000 miles, whichever . Coverage is for the first 3 years whichever comes first. comes first. or 36,000 miles, whichever comes first. Emission Control System ‐ Defects and performance for Warranty heavy duty truck emission Powertrain control systems are covered For light duty trucks, see How to for the first 5 years or . Coverage is provided for 5 years Determine the Applicable Emissions or 60,000 miles, whichever 50,000 miles, whichever Control Systems Warranty under comes first. comes first Emission Control Systems Warranty ® . 2500 and 3500 Series Heavy 0 21 for more information. . 6.6L Duramax Turbo-Diesel Duty (HD) Pickups equipped Engines are covered for the first ® Federal with a 6.6L Duramax 5 years or 50,000 miles, Turbo-Diesel Engine are covered . Gasoline Engines and Car whichever comes first. for 5 years or 100,000 miles Diesel Engines California whichever comes first. ‐ Defects and performance for . Gasoline Engines and Car . Certain commercial fleet and/or cars and light duty truck Diesel Engines government fleet vehicles emission control systems are purchased under a qualify fleet covered for the first 2 years or ‐ Defects and performance for account number are covered for 24,000 miles, whichever cars and trucks with light duty 5 years or 100,000 miles, comes first. From the first or medium duty emission whichever comes first. Please 2 years or 24,000 miles to control systems are covered refer to your Chevrolet dealer for 3 years or 36,000 miles for the first 3 years or details. defects in material or 50,000 miles, whichever workmanship continue to be comes first. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Warranty Coverage at a Glance 3 ‐ Specified components for cars Noise Emissions or light duty trucks equipped . Coverage is for applicable with light duty or medium duty vehicles weighing over truck emission control systems 10,000 lbs based on the Gross are covered for the first Vehicle Weight Rating (GVWR) 7 years or 70,000 miles, only, for the entire life of the whichever comes first. vehicle. . 6.6L Duramax Turbo-Diesel Engines ‐ Defects and performance for the emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. ‐ Specified components for the emission control system are covered for the first 7 years or 70,000 miles, whichever comes first. Important: Some California emission vehicles may have special coverages longer than those listed here. See “California Emission Control System Warranty” under Emission Control Systems Warranty 0 21. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

4 New Vehicle Limited Warranty GM will cover repairs to the vehicle No Charge Powertrain Component Warranty during the warranty period in Warranty repairs, including towing, Coverage accordance with the following terms, parts, and labor, will be made at no . Coverage is provided for 5 years conditions, and limitations. charge. or 60,000 miles, whichever comes first What Is Covered Obtaining Repairs Warranty Applies . 2500 and 3500 Series Heavy To obtain warranty repairs, take the Duty (HD) Pickups equipped This warranty is for Chevrolet vehicle to a Chevrolet dealer facility with a 6.6L Duramax vehicles registered in the United within the warranty period and Turbo-Diesel Engine are covered States and normally operated in the request the needed repairs. for 5 years or 100,000 miles United States, and is provided to the Reasonable time must be allowed whichever comes first. original and any subsequent owners for the dealer to perform necessary of the vehicle during the warranty repairs. . Certain commercial fleet and/or period. government fleet vehicles Warranty Period purchased under a qualify fleet Repairs Covered The warranty period for all account number are covered for The warranty covers repairs to coverages begins on the date the 5 years or 100,000 miles, correct any vehicle defect, not slight vehicle is first delivered or put in whichever comes first. noise, vibrations, or other normal use and ends at the expiration of Engine Coverage includes: All characteristics of the vehicle due to the coverage period. internally lubricated parts, engine oil materials or workmanship occurring Bumper-to-Bumper Coverage cooling hoses and lines. Also during the warranty period. Needed included are all actuators and repairs will be performed using new, The complete vehicle is covered for electrical components internal to the remanufactured, or refurbished 3 years or 36,000 miles, whichever engine (e.g., Active Fuel parts. comes first, except for other Management Valve Lifter Oil coverages listed here under “What Manifold) cylinder head, block, Is Covered” and those items listed timing gears, timing chain, timing under “What Is Not Covered” later in cover, oil pump/oil pump housing, this section. OHC carriers, valve covers, oil pan, Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

New Vehicle Limited Warranty 5 seals, gaskets, manifolds, flywheel, module, integral oil cooler, Transmission/Transaxle Coverage water pump, harmonic balancer, transmission adapter plate, common includes: All internally lubricated engine mount, turbocharger, and fuel rails, fuel filter assembly, fuel parts, case, torque converter, supercharger. Timing belts, and temperature sensor, and function mounts, seals, and gaskets as well other associated components block. as any electrical components required in the timing belt service Important: Some of these internal to the transmission/ replacement procedure are covered components may also be covered transaxle. Also covered are any until the first scheduled by the Emissions Warranty. See actuators directly connected to the maintenance interval. Emission Warranty Parts List 0 25 transmission (slave cylinder, etc.). Diesel Components Coverage Exclusions: Excluded from the Exclusions: Excluded from the includes: Cylinder block and powertrain coverage are sensors, powertrain coverage are heads and all internal parts, intake wiring, connectors, engine radiator, transmission cooling lines, hoses, and exhaust manifolds, timing coolant hoses, coolant, and heater radiator, sensors, wiring, and gears, timing gear chain or belt and core. Coverage on the engine electrical connectors. Also excluded cover, flywheel, harmonic balancer, cooling system begins at the inlet to are the clutch and pressure plate as valve covers, oil pan, oil pump, the water pump and ends with the well as any Transmission Control water pump, fuel pump, engine thermostat housing and/or outlet Module and/or module mounts, seals, and gaskets. Parts of that attaches to the return hose. programming. the Emissions Reduction System Also excluded is the starter motor, such as the emissions reduction entire pressurized fuel system fluid tank, injectors, sensors (in-tank fuel pump, pressure lines, including NOx and exhaust, and the fuel rail(s), regulator, injectors, and Exhaust Particulate Filter. Glow return line) as well as the Engine/ Plug Control System: Control/glow Powertrain Control Module and/or plug assembly, glow plugs, cold module programming. advance relay, and engine control module. The fuel injection control Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

6 New Vehicle Limited Warranty Transfer Case Coverage includes: Drive Systems Coverage Tire Coverage All internally lubricated parts, case, includes: All internally lubricated The tires supplied with your vehicle mounts, seals, and gaskets as well parts, final drive housings, axle are covered by General Motors as any electrical components shafts and bearings, constant against defects in material or internal to the transfer case. Also velocity joints, propeller shafts and workmanship under the covered are any actuators directly universal joints. All mounts, bumper-to-bumper warranty connected to the transfer case as supports, seals, and gaskets as well coverage. Wear-out is not well as encoder motor. as any electrical components considered a defect, and it may Exclusions: Excluded from the internal to the drive axle. Also occur before the vehicle warranty powertrain coverage are transfer covered are any actuators directly expires. In this case, the owner is case cooling lines, hoses, radiator, connected to the drive axle (e.g., responsible to purchase sensors, wiring, and electrical front differential actuator). replacement tires, or seek coverage connectors as well as the transfer Exclusions: Excluded from the solely from the tire manufacturer. case control module and/or module powertrain coverage are all wheel For vehicles within the programming. bearings, drive wheel front and rear bumper-to-bumper warranty hub bearings, locking hubs, drive coverage, defective tires will be system cooling, lines, hoses, replaced on a prorated adjustment radiator, sensors, wiring, and basis according to the following electrical connectors related to drive mileage-based schedule: systems as well as any drive system control module and/or module programming. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

New Vehicle Limited Warranty 7 2018 Chevrolet Tire Pro-Rate Chart GM dealer or the tire manufacturer of the brand of tires on your vehicle Mileage (mi) Percent Covered by Percent Covered by for more information. The following Chevrolet (Tire Cost) Chevrolet (Labor — is a list of current tire manufacturer's Mount/Balance) websites and toll-free customer 0-12,000 100% 100% assistance numbers. 12,001-15,000 60% 100% 15,001-20,000 50% 100% 20,001-25,000 40% 100% 25,001-30,000 30% 100% 30,001-36,000 20% 100% 36,000 + 0% 0%

This schedule applies to the price of After your New Vehicle Limited the tires only. GM will cover 100% of Warranty expires, you may still the cost to mount and balance the have prorated warranty coverage tires replaced under warranty for the on your original equipment tires by full bumper-to-bumper warranty the tire manufacturer. Contact your period. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

8 New Vehicle Limited Warranty Tire Companies

Company Website Toll-Free Number Bridgestone Americas Tire www.bridgestonetire.com 1-800-356-4644 Operations, LLC Continental/General www.generaltire.com 1-800-847-3349 www.continentaltire.com 1-800-847-3349 Goodyear/Dunlop www.goodyeartires.com 1-800-321-2136 www.dunloptires.com Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435 Hankook www.hankooktireusa.com 1-877-740-7000 (East) 1-800-426-8252 (West) Kumho www.kumhousa.com 1-800-445-8646 Pirelli www.us.pirelli.com 1-800-747-3554 Maxxis www.maxxis.com 1-866-509-7067

When a tire is removed from service The tire manufacturer's limited merchantability. The tire due to a covered warranty condition warranty program, which can be manufacturers expressly disclaim under a tire manufacturer's limited obtained by calling or visiting the liability for indirect, special, warranty program, you may be tire manufacturer's website or any incidental, or consequential eligible for a tire replacement or a authorized dealer, is in lieu of all damages, lost profit, loss of comparable new tire on a prorated other remedies or warranties, business, loss of goodwill, loss of basis. expressed or implied, arising by law reputation, punitive or any other or otherwise, including fitness for a damage, cost, or loss of any kind.* particular purpose or Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

New Vehicle Limited Warranty 9 *Some states do not allow the GM accessories sold over the Sheet Metal Coverage exclusion or limitation of incidental counter, or those not requiring Sheet metal panels are covered or consequential damages, so the installation, will continue to receive against corrosion and rust-through above limitations or exclusion may the standard GM Dealer Parts as follows: not apply to you. Warranty of 12 months from the date of purchase, parts only. Corrosion: Body sheet metal Accessory Coverages panels are covered against rust for GM Licensed and Integrated Most GM parts and accessories 3 years or 36,000 miles, whichever Business Partner (IBP) Accessories comes first. sold and permanently installed on a are covered under the GM vehicle by a GM Dealer or GM accessory-specific manufacturer's Rust-Through: Any body sheet approved Accessory Distributor/ warranty and are not warranted by metal panel that rusts through, an Installer (ADI) prior to delivery will GM or its dealers. actual hole in the sheet metal, is be covered under the applicable covered for up to 6 years or portion (Bumper-to-Bumper, Caution 100,000 miles, whichever comes Powertrain, etc.) of the New Vehicle first. Limited Warranty. In the event GM This warranty excludes: accessories are installed after Important: Cosmetic or surface vehicle delivery, or are replaced Any communications device that corrosion, resulting from stone chips under the New Vehicle Limited becomes unusable or unable to or scratches in the paint, for Warranty, they will be covered, parts function as intended due to example, is not included in sheet and labor, for the balance of the unavailability of compatible metal coverage. applicable portion of the New wireless service or GPS satellite Towing Vehicle Limited Warranty, but in no signals. event less than 12 months/ Towing is covered to the nearest unlimited miles. Chevrolet dealer if your vehicle cannot be driven because of a warranted defect. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

10 New Vehicle Limited Warranty What Is Not Covered Damage Due to Bedliners . Misuse of the vehicle such as driving over curbs, overloading, Tire and Wheel Damage or Wear Owners of trucks with a bedliner, whether after-market or factory racing, or other competition. Normal tire wear or wear-out is not installed, should expect that with Proper vehicle use is discussed covered. Tire wear is influenced by normal operation the bedliner will in the owner manual. many variables such as road move. This movement may cause . Alteration, modification, conditions, driving styles, vehicle finish damage. Therefore, any or tampering to the vehicle, weight, and tire construction. damage caused by the bedliner is including, but not limited to the Uniform tire wear is a normal not covered under the terms of the body, chassis, powertrain, condition, and is not considered a New Vehicle Limited Warranty. driveline, software, or other defect. Road hazard damage such The factory spray in bedliner (RPO components after final assembly as punctures, cuts, snags, and by GM. breaks resulting from pothole CGN) is not covered for a loss of impact, curb impact, or from other shine and luster or fading. Refer to . Coverages do not apply if the objects is not covered. Tire wear the Owner's Manual for more odometer has been due to misalignment beyond the information on spray in bedliner disconnected, its reading has warranty period is not covered. maintenance. been altered, or mileage cannot be determined. Also, damage from improper Damage Due to Accident, Misuse, inflation, overloading, spinning, as or Alteration . Installation of non-GM (General when stuck in mud or snow, tire Motors) parts chains, racing, improper mounting The New Vehicle Limited Warranty or dismounting, misuse, negligence, does not cover damage caused as . Water or fluid contamination alteration, improper repair, accident, the result of any of the following: . Damage resulting from hail, collision, fire, vandalism, . Collision, fire, theft, freezing, floods, windstorms, lightning, or misapplication is not covered. vandalism, riot, explosion, and other environmental Damage to wheels or tire sidewalls or objects striking the vehicle conditions caused by automatic car washes or . Alteration of glass parts by cleaning agents is not covered. application of tinting films Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

New Vehicle Limited Warranty 11 Important: This warranty is void on recommended maintenance Please refer to your owner manual vehicles currently or previously titled intervals, fuel, lubricants, under “Fuel,” for additional as salvaged, scrapped, junked, or refrigerants recommended in the recommendations, including the use or otherwise considered a total loss. owner manual is not covered. of TOP TIER Detergent Gasoline. Additional information can also be Damage or Corrosion Due to Damage Due to Contaminated, found at: www.toptiergas.com/ Environment, Chemical Improper, or Poor Quality Fuel index.html. Treatments, or Aftermarket Poor fuel quality or incorrect fuel Products may cause driveability problems Damage Due to Impact, Use, Damage caused by airborne fallout, such as hesitation, lack of power, or the Environment rail dust, salt from sea air, salt or stalling, or failure to start. They may Windshield or glass cracks, chips, other materials used to control road also degrade functionality of critical or scratches due to impact are not conditions, chemicals, tree sap, exhaust emissions components covered. Windshield cracks will be stones, hail, earthquake, water or such as spark plugs, oxygen covered for the first 12 months, flood, windstorm, lightning, the sensors, and the catalytic converter. regardless of mileage if caused by application of chemicals or sealants Damage from poor fuel quality, defects in material or workmanship. subsequent to manufacture, etc., is water contamination, or if the Lights, lenses, mirrors, paint, grille, not covered. See “Chemical Paint vehicle requires premium fuel, moldings, and trim are not covered Spotting” under Things to Know operating the vehicle on gasoline for cracks, chips, scratches, dents, About the New Vehicle Limited with a Pump Octane less than a 0 dings, and punctures or tears as a Warranty 16. 91 (R+M)/2, may not be covered. result of impact with other objects or Damage Due to Insufficient or Prohibited fuels are: Gasolines road hazards. In addition, cracks, Improper Maintenance containing any methanol, MMT, an chips, scratches, or other damage organometallic octane enhancing to the face of a radio or instrument Damage caused by failure to follow additive, and/or fuels containing cluster from impact or foreign the recommended maintenance more than 15% ethanol in non-Flex objects are not covered. schedule intervals and/or failure to Fuel Vehicles (FFV). use or maintain proper fluids, or maintain fluids between Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

12 New Vehicle Limited Warranty Third Party Externally Connected damage caused by use with another . Coolants and Fluids Electrical Products product or service; (c) to damage . Filters This warranty does not apply to caused by a third party device or service (including upgrades and . Keyless Entry (or other remote hardware or software of a third party transmitter/receiver batteries)* device that is connected to the expansions), or (d) to obsolescence vehicle or its components, even if or lack of utility due to . Limited Slip Rear Axle Service incompatibility with future versions integrated or delivered with the . Tire Rotation vehicle. GM is not responsible for of external hardware or software, the quality or accuracy of any including, but not limited to mobile . Wheel Alignment/Balance** devices. information, or service accessed . Wiper Inserts through or from any third party Maintenance device or platform. Software are covered up to the first distributed by GM inside or outside All vehicles require periodic maintenance inspection period the vehicle (including, but not limited maintenance. Maintenance outlined in the owner manual. Any to system software or applications) services, such as those detailed in replacement at the time of, is not covered by this Warranty. GM the owner manual are the owner's or beyond the maintenance does not warrant that connections expense. Vehicle lubrication, inspection period is considered to, from or through the vehicle will cleaning, or polishing are not maintenance, and is not covered as be uninterrupted or error-free. Also, covered. Failure of or damage to part of the New Vehicle Limited the user should back-up their data components requiring replacement Warranty. The New Vehicle Limited and information frequently. GM is or repair due to vehicle use, wear, Warranty only covers components not responsible for any loss or exposure, or lack of maintenance is when replacement or repair of these damage to data or information made not covered. components is the result of a defect available in connection with the use Items such as: in material or workmanship. of the vehicle. In addition, this . Audio System Cleaning * Consumable battery covered up to Warranty does not apply: (a) to 12 months only. . Brake Pads/Linings consumable parts that are designed ** Maintenance items after to diminish over time, unless failure . Navigation Map Data Updates 7,500 miles. has occurred due to a defect in materials or workmanship; (b) to . Clutch Linings Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

New Vehicle Limited Warranty 13 Extra Expenses exclusive remedy under this repairs to the specific electric Economic loss or extra expense is written warranty or any implied propulsion components of the not covered. warranty. GM shall not be liable vehicle. for incidental or consequential Examples include: This warranty is for the Chevrolet damages, such as, but not limited Volt, Bolt EV, and Malibu Hybrid . Inconvenience to, lost wages or vehicle rental vehicles registered and normally expenses, resulting from breach operated in the United States. In . Lodging, meals, or other travel of this written warranty or any costs addition to the initial owner of the implied warranty.* vehicle, the coverage described in . Loss of vehicle use * Some states do not allow this Chevrolet Volt, Bolt EV, and . Payment for loss of time or pay limitations on how long an implied Malibu Hybrid warranty is warranty will last or the exclusion or transferable at no cost to any . State or local taxes required on limitation of incidental or subsequent person(s) who assumes warranty repairs consequential damages, so the ownership of the vehicle within the . Storage above limitations or exclusions may 8 years or 100,000 miles term. No Other Terms : This warranty gives not apply to you. deductibles are associated with this warranty. you specific legal rights and you Chevrolet Volt, Bolt EV, and may also have other rights which Malibu Hybrid This warranty is in addition to the vary from state to state. express conditions and warranties For vehicles sold in the United GM does not authorize any person described previously. The coverage States, in addition to the and benefits described under "New to create for it any other obligation Bumper-to-Bumper Coverage or liability in connection with these Vehicle Limited Warranty" are not described previously, Chevrolet will extended or altered because of this vehicles. Any implied warranty of warrant certain components for merchantability or fitness for a special Hybrid Component each Chevrolet Volt, and Bolt EV, Warranty. particular purpose applicable to and Malibu Hybrid for 8 years or this vehicle is limited in duration 100,000 miles, whichever comes to the duration of this written first, from the original in-service date warranty. Performance of repairs of the vehicle, against warrantable and needed adjustments is the Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

14 New Vehicle Limited Warranty What Is Covered over the warranty period. If there Your Electric Propulsion battery This warranty covers repairs to are questions pertaining to battery warranty replacement may not Hybrid specific component defect capacity, a dealer service technician return your vehicle to an “as new” related to materials or workmanship could determine if the vehicle is condition, but it will make your occurring during the 8 years or within parameters. vehicle fully operational appropriate to its age and mileage. 100,000 miles term for the following: Hybrid Battery (Malibu Hybrid) Towing Content Under Heading: Battery and Other Electric/Hybrid Components During the 8 years or 100,000 miles Internal Components, Modules, High Voltage Wiring, Hybrid Hybrid warranty period, towing is and Fan Powertrain and Battery Control Modules, Air Compressor Control covered to the nearest Chevrolet Repair (If Necessary) servicing dealer if your vehicle Module (Except Malibu Hybrid), cannot be driven because of a Chevrolet has a network of certified Accessory DC Power Control warranted Hybrid specific defect. dealers who are trained to perform Module, High Voltage Battery Contact the GM Roadside repairs on Volt, Bolt EV, and Malibu Disconnect Control Module, Drive Assistance Center for towing. Refer Hybrid, if your vehicle needs battery Motor Generator Power Invertor to the Owner's Manual for details. service. Module, Battery Charger Control Module. Drive Motor Battery Coverage Replace (If Necessary) If warranty repair requires Brakes Propulsion Battery Warranty replacement, the high voltage Brake Modulator Assembly Policy (Chevrolet Volt and Bolt EV) battery may be replaced with either Electric/Hybrid Drive Unit Like all batteries, the amount of a new or factory refurbished high energy that the high voltage voltage battery with an energy Electric drive unit assembly electric “propulsion” battery can store will capacity (kWh storage) level at or motors, and all internal components, decrease with time and miles within approximately 10% of that of including the auxiliary fluid pump, driven. Depending on use, the the original battery at the time of auxiliary pump controller, electric battery may degrade as little as warranty repair. motor, and 3-phase cables. 10% to as much as 40% of capacity Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

New Vehicle Limited Warranty 15 Chevrolet Silverado eAssist® any subsequent person(s) who starter generator unit, starter Coverage assumes ownership of the vehicle generator cooling pump, high within the above-described 8 years voltage 3–phase cables assembly, For vehicles sold in the United or 100,000 miles term. No HVDC cables, and the transmission States, in addition to the Base deductibles are associated with this fluid accumulator and solenoid. Warranty Coverage described in the eAssist warranty. Warranty and Owner Assistance What Is Not Covered booklet, General Motors will warrant This eAssist component warranty is In addition to the What is Not certain eAssist components for the in addition to the express conditions “ Covered section previously, the Chevrolet Silverado eAssist for and warranties described previously. ” Chevrolet Volt, Bolt EV, Malibu 8 years or 100,000 miles, whichever The coverage and benefits Hybrid, and Silverado eAssist comes first, from the original described under “New Vehicle specific warranties do not cover the in-service date of the vehicle, Limited Warranty” are not extended following items: against warrantable repairs to the or altered because of this special specific eAssist components of the eAssist Component Warranty. Wear Items vehicle. eAssist Components Wear items, such as brake linings, This warranty is for eAssist vehicles The Hybrid Powertrain Control are not covered in the Chevrolet registered and normally operated in Modules and components including Volt, Bolt EV, Malibu Hybrid, and the United States. In addition to the eAssist battery, eAssist battery Silverado eAssist specific warranty. initial owner of the vehicle, the disconnect, powerpack assembly, coverage described in this eAssist the eAssist battery cooling fan, the warranty is transferable at no cost to Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

16 Things to Know About the New Vehicle Limited Warranty Warranty Repairs – components. Examples of the types toll-free telephone numbers are Component Exchanges of components that might be listed under Customer Assistance serviced in this fashion include: Offices 0 36. In the interest of customer engine and transmission satisfaction, GM may offer assemblies, instrument cluster Aftermarket Engine exchange service on some vehicle assemblies, radios, compact disc Performance Enhancement components. This service is players, batteries, and powertrain Products and Modifications intended to reduce the amount of control modules. time your vehicle is not available for Some aftermarket engine use due to repairs. Components Warranty Repairs – Recycled performance products and used in exchange are service Materials modifications promise a way to replacement parts that may be new, increase the horsepower and torque remanufactured, or refurbished. Environmental Protection Agency levels of your vehicle’s powertrain. (EPA) guidelines and GM support You should be aware that these Remanufactured parts meet GM the capture, purification, and reuse products may have detrimental approved service part requirements of automotive air conditioning effects on the performance and life and are made from previously used refrigerant gases and engine of the engine, exhaust emission components in a process that coolant. As a result, any repairs GM system, transmission, and involves disassembly, inspection, may make to your vehicle may drivetrain. The Duramax Diesel cleaning, update of software and involve the installation of purified Engine, Allison Automatic replacement of parts as appropriate, reclaimed refrigerant and coolant. Transmission®, and drivetrain have testing and reassembly. been designed and built to offer Tire Service Refurbished parts meet GM industry leading durability and approved service part requirements Any authorized Chevrolet or tire performance in the most demanding and are previously used parts that dealer for your brand of tires can applications. Engine power are inspected, cleaned, tested, and assist you with tire service. If, after enhancement products may enable repackaged. contacting one of these dealers, you the engine to operate at horsepower need further assistance or you have and torque levels that could All exchange components used questions, contact the Chevrolet damage, create failure, or reduce meet GM standards and are Customer Assistance Center. The the life of the engine, engine warranted the same as new emission system, transmission, and Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Things to Know About the New Vehicle Limited Warranty 17 drivetrain. Damage, failure, Paint, Trim, and Appearance Maintenance and Warranty or reduced life of the engine, Items Service Records transmission, emission system, drivetrain or other vehicle Defects in paint, trim, upholstery, Retain receipts covering components caused by aftermarket or other appearance items are performance of regular engine performance enhancement normally corrected during new maintenance. Receipts can be very products or modifications may not vehicle preparation. If you find any important if a question arises as to be covered under your vehicle paint or appearance concerns, whether a malfunction is caused by warranty. advise your dealer as soon as lack of maintenance or a defect in possible. Your owner manual has material or workmanship. After-Manufacture instructions regarding the care of A “Maintenance Record” is provided “Rustproofing” these items. in the maintenance schedule Your vehicle was designed and built Vehicle Operation and Care section of the owner manual for to resist corrosion. Application of recording services performed. Considering the investment you additional rust-inhibiting materials is have made in your Chevrolet, we The servicing dealer can provide a neither necessary nor required know you will want to operate and copy of any warranty repairs for under the Sheet Metal Coverage. maintain it properly. We urge you to your records. GM makes no recommendations follow the maintenance instructions concerning the usefulness or value Chemical Paint Spotting in your owner manual. of such products. Some weather and atmospheric If you have questions on how to Application of after-manufacture conditions can create a chemical keep your vehicle in good working rustproofing products may create an fallout. Airborne pollutants can fall condition, see your Chevrolet environment which reduces the upon and adhere to painted dealer, the place many customers corrosion resistance built into your surfaces on your vehicle. This choose to have their maintenance vehicle. Repairs to correct damage damage can take two forms: work done. You can rely on your caused by such applications are not blotchy, ring-shaped discolorations, Chevrolet dealer to use the proper covered under your New Vehicle and/or small irregular dark spots parts and repair practices. Limited Warranty. etched into the paint surface. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

18 Things to Know About the New Vehicle Limited Warranty Although no defect in the factory Mileage Extensions : Prior to Warranty Service — Foreign applied paint causes this, Chevrolet delivery, some mileage is put on Countries will repair, at no charge to the your vehicle during testing at the owner, the painted surfaces of new assembly plant, during shipping, Touring Owner Service vehicles damaged by this fallout and while at the dealer facility. The If you are touring in a foreign condition within 12 months or dealer records this mileage on the country and repairs are needed, 12,000 miles of purchase, whichever first page of this warranty booklet at take your vehicle to a GM dealer comes first. delivery. For eligible vehicles, this which sells and services Chevrolet mileage will be added to the Warranty Coverage vehicles. However, if a Chevrolet – mileage limits of the warranty dealer cannot be located, Extensions ensuring that you receive full benefit significantly inconvenienced Time Extensions : The New of the coverage. Mileage extension customers can take their vehicle to Vehicle Limited Warranty will be eligibility: any GM dealer for repairs. extended one day for each day . Applies only to new vehicles Important: Repairs made beyond the first 24 hour period in held exclusively in new vehicle necessary by the use of improper or which your vehicle is at an inventory. dirty fuels and lubricants are not authorized dealer facility for . Does not apply to used vehicles, covered under the warranty. See warranty service. You may be asked your owner manual for additional to show the repair orders to verify GM-owned vehicles, dealer owned used vehicles, or dealer information on fuel requirements the period of time the warranty is to when operating in foreign countries. be extended. Your extension rights demonstrator vehicles. may vary depending on state law. . Does not apply to vehicles with Permanent Relocation more than 1,000 miles on the This warranty applies to GM odometer even though the vehicles registered in the United vehicle may not have been States and normally operated in the registered for license plates. United States. If you have permanently relocated and established household residency in another country, GM may authorize Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Things to Know About the New Vehicle Limited Warranty 19 the performance of repairs under other alterations not issued through such as recreational vehicles, the the warranty authorized for vehicles General Motors will void the installation of any non-GM part, generally sold by GM in that warranty coverage for those cutting, welding, or the country. Contact an authorized GM components that are damaged or disconnecting of original equipment dealer in your country for otherwise affected by the installation vehicle or chassis parts and assistance. of the non-GM part, control module components, extension of the Important: Chevrolet warranty calibration, software modification, wheelbase, suspension and coverages may be void on and/or other alteration. driveline modifications, and axle Chevrolet vehicles that have been The only exception is that non-GM additions. imported/exported for resale. parts labeled “Certified to EPA Pre-Delivery Service Standards” are covered by the Original Equipment Alterations Federal Emissions Performance Defects in the mechanical, This warranty does not cover any Warranty. electrical, sheet metal, paint, trim, damage or failure resulting from and other components of your modification or alteration to the Recreation Vehicle and Special vehicle may occur at the factory or vehicle's original equipment as Body or Equipment Alterations while it is being transported to the dealer facility. Normally, any defects manufactured or assembled by Installations or alterations to the occurring during assembly are General Motors. Examples of the original equipment vehicle or identified and corrected at the types of alterations that would not chassis, as manufactured and factory during the inspection be covered include cutting, welding, assembled by GM, are not covered process. In addition, dealers inspect or disconnecting of the vehicle's by this warranty. The special body each vehicle before delivery. They original equipment parts and company, assembler, or equipment repair any uncorrected factory components. installer is solely responsible for defects and any transit damage warranties on the body or Additionally, General Motors does detected before the vehicle is equipment and any alterations to not warranty non-GM parts, delivered to you. calibrations, and/or software any of the parts, components, modifications. The use of parts, systems, or assemblies installed by Any defects still present at the time control module calibrations, GM. Examples include, but are not the vehicle is delivered to you are software modifications, and/or any limited to, special body installations, covered by the warranty. If you find Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

20 Things to Know About the New Vehicle Limited Warranty any defects, advise your dealer it left GM's control with all applicable without delay. For further details United States EPA Noise Control concerning any repairs which the Regulations. dealer may have made prior to you This warranty covers this vehicle as taking delivery of your vehicle, ask designed, built, and equipped by your dealer. GM, and is not limited to any Production Changes particular part, component, or system of the vehicle GM and GM dealers reserve the manufactured by GM. Defects in right to make changes in vehicles design or assembly, or in any part, built and/or sold by them at any time component, or vehicle system as without incurring any obligation to manufactured by GM, which, at the make the same or similar changes time it left GM's control, caused on vehicles previously built and/or noise emissions to exceed Federal sold by them. Standards, are covered by this Noise Emissions Warranty for warranty for the life of the vehicle. Light Duty Trucks Over 10,000 Lbs Gross Vehicle Weight Rating (GVWR) Only GM warrants to the first person who purchases this vehicle for purposes other than resale and to each subsequent purchaser of this vehicle, as manufactured by GM, that this vehicle was designed, built, and equipped to conform at the time Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Emission Control Systems Warranty 21 The emission warranty on your . Whether the vehicle conforms to diagnostic device, including vehicle is issued in accordance with or is certified for California emission-related software, the U.S. Federal Clean Air Act. regulations in addition to U.S. whichever comes first. Defects in material or workmanship EPA Federal regulations. . Light Duty Truck equipped with in GM emission parts may also be All vehicles are eligible for Federal Heavy Duty Gasoline Engine covered under the New Vehicle Emissions Control System Warranty and with a Gross Vehicle Weight Limited Warranty Coverage. If the emissions control Rating (GVWR) greater than Bumper-to-Bumper coverage. There label contains language stating the 8,500 lbs. may be additional coverage on GM vehicle conforms to California diesel engine vehicles. In any case, ‐ 5 years or 50,000 miles, regulations, the vehicle is also whichever comes first. the warranty with the broadest eligible for California Emissions coverage applies. Control System Warranty Coverage. . Light Duty Truck equipped with What Is Covered Heavy Duty 6.6L Duramax Federal Emission Control Turbo-Diesel Engine and with a The parts covered under the System Warranty Gross Vehicle Weight emission warranty are listed under Rating (GVWR) greater than Federal Warranty Coverage the “Emission Warranty Parts List” 8,500 lbs. later in this section. . Car or Light Duty Truck with a 5 years or 50,000 miles, Gross Vehicle Weight ‐ whichever comes first. How to Determine the Rating (GVWR) of 8,500 lbs. Applicable Emissions Control or less Federal Emission Defect Warranty System Warranty ‐ 2 years or 24,000 miles and GM warrants to the owner the State and Federal agencies may 8 years or 80,000 miles for the following: require a different emission control catalytic converter, vehicle/ . The vehicle was designed, system warranty depending on: powertrain control module, equipped, and built so as to transmission control module or . Whether the vehicle conforms to conform at the time of sale with other onboard emissions regulations applicable to light applicable regulations of the duty or heavy duty emission Federal Environmental control systems. Protection Agency (EPA). Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

22 Emission Control Systems Warranty . The vehicle is free from defects for proper maintenance and use California Air Resources Board. in materials and workmanship set forth in the owner manual Defects in material or workmanship which cause the vehicle to fail to supplied with your vehicle. in GM emission parts may conform with those regulations . The vehicle fails an also be covered under the during the emission warranty EPA-approved I/M test during New Vehicle Limited Warranty period. the emission warranty period. Bumper-to-Bumper coverage. There Emission-related defects in the may be additional coverage on GM . The failure results, or will result, diesel engine vehicles. In any case, genuine GM parts listed under the in the owner of the vehicle Emission Warranty Parts List, the warranty with the broadest having to bear a penalty or other coverage applies. including related diagnostic costs, sanctions, including the denial of parts, and labor are covered by this the right to use the vehicle, This warranty applies if your vehicle warranty. under local, state, or federal law. meets both of the following requirements: Federal Emission Performance GM warrants that your dealer will Warranty replace, repair, or adjust to GM . Your vehicle is registered in California or other states Some states and/or local specifications, at no charge to you, any of the parts listed under the adopting California emission jurisdictions have established and warranty regulations.* periodic vehicle Inspection and Emission Warranty Parts List 0 25, Maintenance (I/M) programs to which may be necessary to conform . Your vehicle is certified for sale encourage proper maintenance of to the applicable emission in California as indicated on the your vehicle. If an EPA-approved standards. Non-GM parts labeled vehicle's emission control I/M program is enforced in your “Certified to EPA Standards” are information label. area, you may also be eligible for covered by the Federal Emission * Important: Connecticut, Emission Performance Warranty Performance Warranty. Delaware, Maine, Maryland, coverage when all three of the California Emission Control Massachusetts, New Jersey, New following conditions are met: System Warranty York, Oregon, Pennsylvania, Rhode . The vehicle has been Island, Vermont, and Washington maintained and operated in This section outlines the emission have California Emissions Warranty accordance with the instructions warranty that GM provides for your coverage. vehicle in accordance with the Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Emission Control Systems Warranty 23 California Transitional Zero vehicle's emission control system ‐ If any emission-related part on Emission Vehicles (TZEV) have may include parts such as the fuel your vehicle is defective, GM extended coverage on all injection system, ignition system, will repair or replace it. This is emission-related parts. catalytic converter, and engine your Short-term Emission Note computer. Also included are hoses, Control Systems Defects belts, connectors, and other Warranty. Referred to as PZEV warranty in emission-related assemblies. past model years. . For 7 years or 70,000 miles, Where a warrantable condition whichever comes first: Important: California, Connecticut, exists, GM will repair your vehicle at Maine, Maryland, Massachusetts, ‐ If an emission-related part no cost to you including diagnosis, listed in this booklet specially New Jersey, New York, Oregon, parts, and labor. Rhode Island, and Vermont have noted with coverage for TZEV Emission Warranty Coverage. California Emission Defect and 7 years or 70,000 miles is Emission Performance Warranty defective, GM will repair or Your Rights and Obligations (For Coverage replace it. This is your Vehicles Subject to California Long-term Emission Control For cars and trucks with light duty or Exhaust Emission Standards) Systems Defects Warranty. medium duty emissions: The California Air Resources Board . For 8 years or 80,000 miles, For 3 years or 50,000 miles and General Motors are pleased to . whichever comes first for (5 years or 50,000 miles for explain the emission control system vehicles with a Gross Vehicle Duramax Diesel), whichever warranty on your vehicle. In Weight Rating (GVWR) of comes first: California, new motor vehicles must 8,500 lbs. or less: be designed, built, and equipped to If your vehicle fails a smog ‐ If the catalytic converter, meet the state's stringent anti-smog check inspection, GM will ‐ vehicle powertrain control standards. GM must warrant the make all necessary repairs module, transmission control emission control system on your and adjustments to ensure module, or other onboard vehicle for the periods of time and that your vehicle passes the emissions diagnostic device, mileage listed provided there has inspection. This is your including emission-related been no abuse, neglect, or improper Emission Control System software, is found to be maintenance of your vehicle. Your Performance Warranty. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

24 Emission Control Systems Warranty defective, GM will repair or The applicable warranty period shall repairs should be completed in a replace it under the Federal begin on the date the vehicle is reasonable amount of time, not to Emission Control System delivered to the first retail purchaser exceed 30 days. Warranty. or, if the vehicle is first placed in As the vehicle owner, you should . For 15 years or 150,000 miles, service as a demonstrator or also be aware that GM may deny whichever comes first for a company vehicle prior to sale at warranty coverage if your vehicle or Transitional Zero Emission retail, on the date the vehicle is a part has failed due to abuse, Vehicle (TZEV): placed in such service. neglect, improper or insufficient maintenance, modifications not ‐ If any emission-related part* Owner's Warranty Responsibilities listed in this booklet is approved by GM, or if the defect is As the vehicle owner, you are not emissions-related.. defective, GM will repair or responsible for the performance of replace it. This is your TZEV the scheduled maintenance listed in If you have any questions regarding Emission Control System your owner manual. GM your rights and responsibilities Defects Warranty. recommends that you retain all under these warranties, you should * TZEV Hybrid Batteries and Hybrid maintenance receipts for your contact the Customer Assistance A/C compressor are covered for vehicle, but GM cannot deny Center at 1-800-222-1020. 10 years or 150,000 miles, warranty coverage solely for the For Bolt EV call 1-877-486-5846. whichever comes first. lack of receipts or for your failure to For Volt call 1-877-486-5846 ensure the performance of all (1-877-4-Volt Info) or, in California, Any authorized Chevrolet dealer scheduled maintenance. write to: will, as necessary under these warranties, replace, repair, or adjust You are responsible for presenting State of California Air Resources to GM specifications any genuine your vehicle to a GM dealer selling Board GM parts that affect emissions. your vehicle line as soon as a Mobile Source Operations Division problem exists. The warranted P.O. Box 8001 El Monte, CA 91731-2990 Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Emission Warranty Parts List 25 Emission-related defects in the A/C compressors, which are Thermostat emission parts listed here are covered for 10 years/150,000 miles, Throttle Position Sensor covered under the Emission Control whichever comes first. Vehicle Speed Sensor System Warranty. The terms are Powertrain Control System explained in the Emission Control Ignition System Systems Warranty 0 21 under Accelerator Pedal Position Sensor Camshaft Position Sensor(s) “Federal Emission Control System Camshaft Position Actuator * Warranty” and the “California Crankshaft Position Sensor(s) Emission Control System Warranty.” Camshaft Position Actuator Valve Glow Plug(s) (Diesel) Important: Certain parts may be Coolant Sensor Glow Plug Controller (Diesel) covered beyond these warranties if Data Link Connector shown with asterisk(s) as follows: Ignition Coil(s) Engine Control Module (ECM) ** . (*) 7 years/70,000 miles, Ignition Control Module Engine Temperature Sensor whichever comes first, California Knock Sensor Emission Control System Flex Fuel Sensor Spark Plug Wires Warranty coverage. Fuel Control Module ** Spark Plugs . (**) 8 years/80,000 miles, Humidity Sensor whichever comes first, Federal Transmission Controls and Emission Control System Intake Air Temperature Sensor Torque Management Warranty coverage for light duty Malfunction Indicator Lamp vehicles. (Also applies to Clutch Solenoids and Switches California certified light duty and Manifold Absolute Pressure Sensor Control Solenoids and Pressure medium duty vehicles.) Mass Air Flow Sensor Switches All listed parts 15 years/ Oil Pressure Sensor Internal Mode Switch 150,000 miles, whichever comes Outside Air Temperature Sensor Park/Neutral Switch first, on California TZEV (NU6) vehicles registered in a TZEV state Oxygen Sensor(s) Transmission Control Module ** except Hybrid batteries and Hybrid Powertrain Control Module (PCM) ** Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

26 Emission Warranty Parts List Transmission Fluid Temperature Air Management System Secondary Air Injection System Sensor Active Aero Shutters and Controller Air Pump and Check Valves Transmission Speed Sensors Air Cleaner Catalytic Converter System Vehicle Control System Air Intake Ducts Catalytic Converter(s) * ** Integrated Chassis Control Charge Air Cooler * Diesel Exhaust Emission Reduction Module ** (ETRS and Corvette only) Charge Air Cooler Control Fluid (DEF) Tank Vehicle Control Module (VCM) ** Idle Air Control Valve Diesel Exhaust Aftertreatment Fuel Management System Actuators and Sensors Idle Speed Control Motor AFM Exhaust Valves and Controller Diesel Particulate Filter (DPF) * Intake Air Heater Diesel Fuel Injection Pump * Exhaust Manifold and Gasket Intake Manifold (* for diesel only) Diesel Direct Fuel Injector and Rail * Positive Crankcase Ventilation Intake Manifold Gasket HD Duramax Fuel Pressure (PCV) System Regulator * Intake Manifold Tuning Valve Oil Filler Cap HD Duramax Fuel Pipes * Supercharger * PCV Filter Fuel Injector Throttle Body PCV Oil Separator Fuel Pressure Regulator Turbocharger * PCV Valve Fuel Pressure Sensor Turbocharger Pressure Sensor Exhaust Gas Recirculation (EGR) Fuel Pump Power Module Turbocharger Vane Position System Sensor * Fuel Rail Assembly EGR Feed and Delivery Pipes Turbocharger Vane Position EGR Temperature Sensor Fuel Tank Fuel Pump Solenoid * Fuel Temperature Sensor EGR Valve High Pressure Fuel Pump (SIDI) EGR Valve Cooler * Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Emission Warranty Parts List 27 Evaporative Emission Control Hybrid Hybrid Battery Temperature and System (Gasoline Engines) ACCM Voltage Sensors Canister Auxiliary Transmission Fluid Pump Hybrid EVAP Canister Assembly Canister Solenoids and Valves Battery Control Module ** Hybrid RESS Thermal Management: Air and Coolant Sensors Fuel Feed and Return Pipes and Battery Cooling Circuit Hoses Battery Coolant Pumps and Battery Pack Current Sensor Cooling Fans Fuel Filler Cap Battery High Voltage Heater Brake Pedal Travel Sensor Fuel Level Sensor Battery Temperature Sensors Charge Port E-compressor * ** Fuel Limiter Vent Valve Power Electronics Charge Port Switches and Sensors Fuel Tank(s) * Coolant Pump Drive Motor/Generator Control Port Valves Fuel Tank Filler Pipe (with restrictor) Module ** Rfg. Temperature and Pressure Fuel Tank Vacuum or Pressure Drive Motors and Resolvers * Sensors Sensor Eboost Brake Control Module ** Internal Mode Switch (IMS) Start/Stop System Electro-Hydraulic Brake Control Onboard Charger * ** Auxiliary Battery or Ultra Capacitor Module ** SGCM Coolant Circuit (fan, Battery Isolator Energy Storage Control Module ** relay, pump) Battery Control Module Exhaust Heat Exchanger Starter Generator * Multifunction Power Supply Fuel Fill Door Sensors Starter Generator Control Module ** Converter High Voltage Battery Contactor Starter Generator Drive Belt Transmission Fluid Accumulator and Hood Switch Traction Power Inverter Solenoid Module (TPIM) ** Hybrid Batteries * Vehicle Interface Control Module ** Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

28 Emission Warranty Parts List Wheel Speed Sensor Tires (Heavy Duty Applications only maintenance or for the repair of Miscellaneous Items Used with 2 yr/24,000 mile Federal Emission emission control systems be new, Above Components and Certain Defect Warranty) genuine GM parts. Tires are Covered Parts specified in your maintenance The warranty obligations are not Belts schedule that require scheduled dependent upon the use of any replacement are covered up to their particular brand of replacement Boots first replacement interval or the parts. The owner may elect to use Clamps applicable emission warranty non-genuine GM parts for coverage period, whichever comes replacement purposes. Use of Connectors first. If failure of one of these parts replacement parts which are not of Ducts results in failure of another part, equivalent quality may impair the both will be covered under the effectiveness of emission control Fittings Emission Control System Warranty. systems. Gaskets For detailed information concerning If other than new, genuine GM parts Grommets specific parts covered by these are used for maintenance Hoses emission control system warranties, replacements or for the repair of ask your dealer. parts affecting emission control, the Housings owner should assure himself/herself Replacement Parts Mounting Hardware that such parts are warranted by The emission control systems of their manufacturer to be equivalent Pipes your vehicle were designed, built, to genuine GM parts in performance Pulleys and tested using genuine GM parts* and durability. and the vehicle is certified as being Sealing Devices * “Genuine GM parts,” when used in in conformity with applicable federal connection with GM vehicles, Springs and California emission means parts manufactured by or for Tubes requirements. Accordingly, it is GM, designed for use on GM recommended that any Wiring and Relays vehicles, and distributed by any replacement parts used for division or subsidiary of GM. High Voltage Wiring Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Emission Warranty Parts List 29 Maintenance and Repairs within 10 days or a repair not being owner. GM will not deny warranty completed within 30 days coverage solely on the absence of Maintenance and repairs can be constitutes a significant maintenance records. However, GM performed by any qualified service inconvenience. Retain receipts and may deny a warranty claim if a outlet; however, warranty repairs failed parts in order to receive failure to perform scheduled must be performed by an authorized compensation for warranty repairs maintenance resulted in the failure dealer except in a situation where reimbursable due to these of a warranty part. the vehicle owner is significantly situations. inconvenienced and when a Claims Procedure warranted part or a warranty station If you are in a situation where you is not reasonably available to the are significantly inconvenienced, As with the other warranties vehicle owner. and it is necessary to have repairs covered in this booklet, take your performed by other than a Chevrolet vehicle to any authorized Chevrolet In a situation where the vehicle dealer and you believe the repairs dealer facility to obtain service owner is significantly are covered by emission warranties, under the emission warranty. This inconvenienced, and an authorized take the replaced parts and your should be done as soon as possible dealer is not reasonably available, receipt to a Chevrolet dealer for after failing an EPA-approved I/M repairs may be performed at any reimbursement consideration. This test or a California smog check test, available service establishment or applies to both the Federal or at any time you suspect a defect by the owner, using any Emission Defect Warranty and in a part. replacement part. Chevrolet will Federal Emission Performance consider reimbursement for the Those repairs qualifying under the Warranty. expense incurred, including warranty will be performed by any diagnosis, not to exceed the Receipts and records covering the Chevrolet dealer at no charge. manufacturer's suggested retail performance of regular maintenance Repairs which do not qualify will be price for all warranted parts or other repairs (such as those charged to you. You will be notified replaced and labor charges based outlined earlier) should be retained as to whether or not the repair on Chevrolet's recommended time in the event questions arise qualifies under the warranty within a allowance for the warranty repair concerning maintenance. These reasonable time, not to exceed and the geographically appropriate receipts and records should be labor rate. A part not being available transferred to each subsequent Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

30 Emission Warranty Parts List 30 days after receipt of the vehicle For a vehicle subject to the by the dealer, or within the time California Exhaust Emission period required by local or state law. Standards, you may contact the: The only exceptions would be if you State of California Air Resources request or agree to an extension, Board or if a delay results from events Mobile Source Operations Division beyond the control of your dealer or P.O. Box 8001 GM. If you are not so notified, GM El Monte, CA 91731-2990 will provide any required repairs at no charge. In the event a warranty matter is not handled to your satisfaction, refer to the Customer Satisfaction Procedure 0 31. For further information or to report violations of the Emission Control System Warranty, you may contact the EPA at: U.S. Environmental Protection Agency Office of Transportation and Air Quality Compliance Division, Light-Duty Vehicle Group Attn: Warranty Complaints 2000 Traverwood Drive Ann Arbor, MI 48105 Email: [email protected] Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Customer Satisfaction Procedure 31 Your satisfaction and goodwill are 1-877-486-5846 (1-877-4-Volt Info). STEP THREE : Both GM and your important to your dealer and to In Canada, contact GM Customer GM dealer are committed to making Chevrolet. Normally, any concerns Care Center by calling sure you are completely satisfied with the sales transaction or the 1-800-263-3777: English, with your new vehicle. However, operation of your vehicle will be or 1-800-263-7854: French. if you continue to remain unsatisfied resolved by your dealer's sales or We encourage you to call the after following the procedure service departments. Sometimes, toll-free number in order to give outlined in Steps One and Two, you however, despite the best intentions your inquiry prompt attention. can file with the Better Business of all concerned, misunderstandings Have the following information Bureau (BBB) Auto Line Program to can occur. If your concern has not available to give the Customer enforce any additional rights you been resolved to your satisfaction, Assistance Representative: may have. the following steps should be taken: . The Vehicle Identification The BBB Auto Line Program is an STEP ONE : Discuss your Number (VIN). This is available out of court program administered concern with a member of dealer from the vehicle registration or by the Council of Better Business management. Normally, concerns title, or the plate above the top of Bureaus to settle automotive can be quickly resolved at that level. the instrument panel on the disputes regarding vehicle repairs or If the matter has already been driver side, and visible through the interpretation of the New Vehicle reviewed with the sales, service, the windshield. Limited Warranty. Although you may or parts manager, contact the be required to resort to this informal owner of the dealer facility or the . The dealer name and location. dispute resolution program prior to general manager. . The vehicle delivery date and filing a court action, use of the STEP TWO : If after contacting a present mileage. program is free of charge and your member of dealer management, it case will generally be heard within When contacting Chevrolet, 40 days. If you do not agree with appears your concern cannot be remember that your concern will resolved by the dealer without the decision given in your case, you likely be resolved at a dealer's may reject it and proceed with any further help contact the Chevrolet facility. That is why we suggest you Customer Assistance Center by other venue for relief available follow Step One first if you have a to you. calling 1-800-222-1020. For Bolt EV concern. call 1-877-486-5846. For Volt call Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

32 Customer Satisfaction Procedure Contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600 Arlington, VA 22201 Telephone: 1-800-955-5100 http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. GM reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

State Warranty Enforcement Laws 33 Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws. The address for written notification, is in Customer Assistance Offices 0 36. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

34 Warranty Information for California Only California Civil Code Section directly notified GM of the need 1793.2(d) requires that, if GM or its for the repair of the representatives are unable to repair nonconformity. a new motor vehicle to conform to . The same nonconformity has the vehicle's applicable express been subject to repair four or warranties after a reasonable more times by GM or its agents number of attempts, GM shall either AND the buyer has notified GM replace the new motor vehicle or of the need for the repair of the reimburse the buyer the amount nonconformity. paid or payable by the buyer. California Civil Code Section . The vehicle is out of service by 1793.22(b) creates a presumption reason of repair nonconformities that GM has had a reasonable by GM or its agents for a number of attempts to conform the cumulative total of more than vehicle to its applicable express 30 calendar days after delivery warranties if, within 18 months from of the vehicle to the buyer. delivery to the buyer or 18,000 miles NOTICE TO GENERAL MOTORS on the vehicle's odometer, AS REQUIRED ABOVE SHALL BE whichever occurs first, one or more SENT TO THE FOLLOWING of the following occurs: ADDRESS: . The same nonconformity results General Motors LLC in a condition that is likely to P.O. Box 33170 cause death or serious bodily Detroit , MI 48232-5170 injury if the vehicle is driven AND the nonconformity has When you make an inquiry, you will been subject to repair two or need to give the year, model, and more times by GM or its agents mileage of your vehicle and AND the buyer or lessee has your VIN. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Special Coverage Adjustment Programs Beyond the Warranty Period 35 Chevrolet is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Chevrolet will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your Chevrolet dealer or call the Chevrolet Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

36 Customer Assistance Offices Chevrolet encourages customers to Canada call the toll-free telephone number Customer Care Centre, for assistance. However, if you wish CA1-163-005 to write or e-mail Chevrolet, refer to General Motors of Canada the address below. Company United States 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Chevrolet Customer Assistance www.gm.ca Center P.O. Box 33170 1-800-263-3777 (English) Detroit, MI 48232-5170 1-800-263-7854 (French) www.Chevrolet.com 1-800-263-3830 (For Text Telephone devices (TTYs)) 1-800-222-1020 Roadside Assistance: Bolt EV 1–877–486–5846 1-800-268-6800 Volt 1-877-486-5846 (1-877-4-Volt Info) 1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-243-8872 Bolt EV/Volt 1-888-811-1926 From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994 Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Customer Assistance for Text Telephone (TTY) Users 37 To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Chevrolet Customer Assistance Center is: 1-800-833-2438 in the United States 1-800-263-3830 in Canada The TTY for the Chevrolet Roadside Assistance Center is: 1-888-889-2438 in the U.S. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

38 Roadside Assistance Program Chevrolet is proud to offer the response, security, and convenience of Chevrolet's 24-hour Roadside Assistance Program. Coverage is provided during the Bumper-to-Bumper Warranty, Limited Powertrain Warranty, and/or hybrid-specific limited warranty. Consult your dealer or refer to the owner manual for details. The Chevrolet Roadside Assistance Center can be reached by calling 1-800-CHEV-USA (243-8872), Bolt EV and Volt 1-888-811-1926. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. General Motors and General Motors of Canada Company reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Courtesy Transportation Program 39 If your vehicle requires warranty repairs during the course of your vehicle’s Bumper-to-Bumper Warranty, Limited Powertrain, and/or hybrid-specific warranty, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details. Courtesy Transportation is not part of or included in the coverage provided by the New Vehicle Limited Warranty. General Motors and General Motors of Canada Company reserve the right to make any changes or discontinue the Courtesy Transportation program at any time without notification. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

40 Chevrolet Protection We’re Behind You On All The administrator is Wesco Insurance Roads Ahead Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, (866) Chevrolet Protection products can 327-5818, LICENSE #01913). GAP give you the confidence and comfort Coverage is provided by the dealer/ you need to enhance your Chevrolet creditor and administered by AMT ownership experience. From Warranty Corp., (877) 265-1166 Chevrolet Protection Plans to AMT Warranty Corp. and Wesco Chevrolet Pre-Paid Maintenance Insurance Company are Plans, you can find new roads with GM-approved providers but are not a new confidence you can only get related entities of GM or its from Chevrolet Protection products. dealerships. See your dealer for details on how Roadside Assistance Services are you can protect your new Chevrolet provided by Nation Safe Drivers, and have the peace of mind that 800 Yamato Road, Suite 100, Boca comes with knowing you’ll have Raton, FL 33431 (except as coverage with the same name as otherwise noted for your state in the the brand you trust. Terms and Conditions). Check with your Dealer for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/ GAP Addendum/Pre-Paid Maintenance Agreement for complete details. Vehicle service contract coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

41 2 NOTES Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17

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