Hands-On Experience. Deep Understanding

Transportation, hospitality & services

Transportation, What sets us apart? hospitality & services Start with industry insight

The transportation, hospitality & consumer services (TH&S) industry is on the verge of an evolutionary leap where the relationship between customer and brand becomes truly real- We know the industry time and relevant. Siloes are broken down, and the business is We’re recognized as one of the leading advisors changing—all while maintaining a steady emphasis on growth, to the TH&S industry, bringing deep knowledge profitability, and risk management. These changes are to clients at both the industry and business impactful to the entire business model—including audit and level. assurance. That’s where Deloitte comes in. With quality as our foundation, we are growing our practice, transforming the audit, and reinventing the audit profession.

Depth and breadth of services Hands-on experience. Deep understanding. For TH&S clients, we can bring the full range of our capabilities, spanning finance, human capital, IT, strategy & operations, and tax—to every audit engagement. That means we’re Deloitte is a leading presence in the TH&S industry. We provide services to over ready to help with IPO readiness, valuations, tax reform implications, digital, and much more. 90% of the Fortune 500 TH&S companies* through over 1400 professionals in the US.

Among the Fortune 500, Deloitte provides attest services* to: • 50% of the Fortune 500 Diversified Outsourcing Services companies • 20% of the Fortune 500 Food Services companies • 60% of the Fortune 500 Hotel, Resorts & Casinos We are a recognized leader • 50% of the Fortune 500 Mail Package & Freight Delivery companies Our proprietary research and industry-leading • Over 30% of the Fortune 500 Railroad companies insights are widely recognized throughout the TH&S industry. • Over 30% of the Fortune 500 Temporary Help companies • Over 30% of the Fortune 500 Transportation & Logistics companies http://www.deloitte.com/us/audit/consumer-industry (*) Source: Fortune 500, May 2017 Transportation, hospitality & services

Leading perspectives: recent publications Let’s talk Who we’ve helped

Digital transformation in 2018 travel and hospitality Rich Paul Partner travel, hospitality industry outlook • Booking Holdings, Inc. Many companies are striving to What trends can help US Audit & Assurance Leader, Consumer develop digital capabilities to hospitality and travel Industry/Transportation, Hospitality & • Boyd Gaming Corporation Services appeal to customers who want companies harness even more Deloitte & Touche LLP to place dinner orders from growth? Find out in this report. • Brinks Company [email protected] their smartphones or • Caesars Entertainment Corp. receive personalized Sector leaders: recommendations for their next • Carrols Restaurant Group vacation. Joel Goldblatt • C.H. Robinson Worldwide, Inc. Partner US Audit & Assurance Leader, Services • Clubcorp Holdings, Inc. Deloitte & Touche LLP The value of a brand Hotel of the future [email protected] • Extended Stay America, Inc. promise Technology innovations, Deloitte has explored the changing customer demands, Greg Koslow • Hyatt Hotels Corporation characteristics of hotel customer and new competitive threats Partner Iron Mountain, Inc. loyalty and found that, are pushing hotels to offer US Audit & Assurance Leader, Shipping • underlying the guest experience, increasingly personal, uniquely & Ports • La Quinta Corporation a hotel’s brand promise can tailored experiences for every Deloitte & Touche LLP have a strong impact on guest on every visit. [email protected] • Las Vegas Sands Corp. business results. Jeff Ortwein • MGM Resorts International Managing Director US Audit & Assurance Leader, Gaming • Scientific Games Corporation Deloitte & Touche LLP • Seaworld Parks & Entertainment, Inc. [email protected] • ServiceMaster Global Holdings Jim Redmond Partner • Sotheby’s US Audit & Assurance Leader, Restaurants & Food Service • Starbucks Corporation Deloitte & Touche LLP [email protected] • The Wendy’s Company • Union Pacific Corporation Isa Rodriguez Partner • United Parcel Service, Inc. US Audit & Assurance Leader, Hotels & Resorts • Wyndham Worldwide Corporation Deloitte & Touche LLP [email protected] About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or Visit our website for more information: more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. http://www.deloitte.com/us/audit/consumer-industry