The Tip of a Hospitality Revolution (5:48 Mins) Listening Comprehension with Pre-Listening and Post-Listening Exercises Pre-List

Listening comprehension worksheet by Carol Richards

The tip of a hospitality revolution (5:48 mins)

World and Press • 1st April issue 2021• page 10 page 1 of 8

Listening comprehension with pre-listening and post-listening exercises

This worksheet and the original report are in American English.

Pre-listening

1. Match the robot with its description. Write your answer on the lines below. a) iCub b) ASIMO c) welding robot

d) Cheetah e) l’automa cavaliere f) TOPIO

____ automaton knight designed by Leonardo da Vinci in 1495; could be moved by using a system of cables and pulleys ____ built for artificial intelligence research; can learn from mistakes, crawl, walk; has basic cognitive skills

____ plays table tennis against human opponents ____ most often used in the automobile industry; can either be programmed to weld pre- chosen positions or use machine vision

____ four-legged military robot, can move at 28mph, jump over things, use climb stairs ____ could walk, recognize faces, respond to questions, and interact with people; first model built in 2000; also built to provide companionship; size: 4 feet, 3 inches (1.30 cm)

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2. Vocabulary practice Match the terms on the left with their German meanings on the right. Write your answers in the grid below. a) billion A Abfindung b) competitive advantage B auf etw. umsteigen c) complimentary add-on C ein Gefühl der Sicherheit d) consistency D Gratis-Zusatzleistung e) demand E Hotel- und Gaststättengewerbe f) to ensure F Lichtschwert g) to keep up G Milliarde h) healthcare worker H US-Seuchenschutzbehörde i) hospitality I mithalten j) lightsaber J Nachfrage k) peace of mind K sicherstellen l) to project L umschulen m) to retrain M h.: Verlässlichkeit n) severance pay N vorhersagen o) to transition to s.th. O Wettbewerbsvorteil p) CDC = Centers for Disease Control and P Mitarbeiter(in) im Gesundheitswesen Prevention a) b) c) d) e) f) g) h) i) j) k) l) m) n) o) p)

3. Optional vocabulary exercise

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Word bank

competitive advantage • complimentary • consistency • demand • to ensure • hospitality • to keep up • peace of mind • to project • to retrain

Fill in the blanks a) People who work in the ______industry must keep guests, clients, and visitors entertained and happy.

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b) To try to match the speed or progress of something or someone means ______. c) A company that has a ______has something that other companies don’t have, for example, access to resources or employees, better technology, or a good location. d) You need ______if you want to learn new skills or a new way of doing something. e) ______is being able to maintain a certain level of performance over a long period of time. f) To predict or estimate something based on current data and information means ______. g) When consumers and employers want to have specific goods or services, we call this ______. h) ______means to make certain. i) If you are not worried about something or feel calm, then your ______is good. j) If an item or service is free, it is ______, but this word can also refer to comments that praise something or someone.

Listening comprehension Before you listen to the recording, read through the questions and tasks below. You will then hear the recording and answer the questions. You will have time to listen to the recording again and check your answers. Mark (✓) the correct box or write the answer in the blank spaces.

1. Mark the correct box to complete the sentences. Each sentence will have one answer. a) The new robot at YOTEL in Boston is … ☐ … the quietest cleaner at the hotel. ☐ … came pre-programmed with the hotel’s floor plan. ☐ … has a nickname that sounds like “violet.” ☐ … is the first ultraviolet robot in the US.

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b) The robot … ☐ plays music only when she moves. ☐ can also disinfect the air. ☐ is armed with lightsabers. ☐ can kill more than 99% of coronaviruses using UV lights. c) The robo-cleaning package … ☐ gives guests peace of mind. ☐ is automatically added to the services guests receive. ☐ costs nothing for the guests. ☐ is seen as a luxury by some travelers. d) Airports and hotels … ☐ haven’t changed their cleaning protocols for a very long time. ☐ are facing increased cleaning costs. ☐ are turning away from high-cleaning disinfection. ☐ will speed up housekeeping.

2. Answer the following questions. Each question will have only one correct answer. a) Which of the following is NOT true about disinfecting bots? ☐ They have been used in health care, too. ☐ They cost a minimum of $125,000. ☐ They are an expensive but worthwhile investment. ☐ Demand for robots made by Xenex has gone down in other sectors. b) Why are the robots appealing to the hospitality sector? ☐ They meet the new CDC standards. ☐ They are consistent and independent from housekeeping. ☐ They last long. ☐ Travelers find robots trustworthy.

3. Short Answer Questions a) What is Odense also called? ______. b) Market research has predicted that by 2027 the market for these robots will increase to how much? ______c) Who is represented by the union called Unite Here? ______

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d) Name one thing that Unite Here tries to obtain for workers who lose their jobs to robots? ______e) What is the reality that new technologies bring? ______

Post-listening

1. Some robots, such as Vi-YO-Let, are designed to be non-threatening. Point out how robot designers achieve this. Take a look at other robots in the pre-reading section as well.

2. The expression “uncanny valley” refers to the feeling of uncomfortableness that people might have when looking at or interacting with a particularly humanlike robot or computer generated image. In this video, you will see Erica, a robot designed to work as an assistant or secretary: www.youtube.com/watch?v=87heidlFqG4. Watch until 2:25 mins, and keep in mind that the article mentions that robots may take over jobs from humans one day. a) Find a partner. Describe to each other how you reacted to Erica. b) Discuss how the “uncanny valley” might play a role in the future of robotics focused on hospitality and other service industries.

• Source: “Erica: ‘I want to be more like a human,’” ‘The Guardian,’ May 8, 2017, www.youtube.com/watch?v=87heidlFqG4. (Accessed Mar. 17, 2021).

World and Press • April 1 / 2021 • page 10 page 6 of 8

Answer key

Pre-listening

1. e) automaton knight designed by Leonardo da Vinci in 1495; could be moved by using a system of cables and pulleys a) built for artificial intelligence research; can learn from mistakes, crawl, walk; has basic cognitive skills f) plays table tennis against human opponents c) most often used in the automobile industry; can either be programmed to weld pre-chosen positions or use machine vision d) four-legged military robot, can move at 28mph, jump over things, use climb stairs b) could walk, recognize faces, respond to questions, and interact with people; first model built in 2000; also built to provide companionship a) iCub: by Jll at English Wikipedia, CC BY-SA 3.0, commons.wikimedia.org/w/index.php?curid=35599959

b) ASIMO: by Morio – own work, CC BY-SA 3.0, commons.wikimedia.org/w/index.php?curid=17674119

c) welding robot: by Phasmatisnox – own work, CC BY 3.0, commons.wikimedia.org/w/index.php?curid=79553342

d) Cheetah: by DARPA (Defense Advanced Research Projects Agency) – DARPA Strategic Plan (2007).pdf, Public Domain, commons.wikimedia.org/w/index.php?curid=20798332

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e) L’automa cavaliere (the automaton knight): by Erik Möller. Leonardo da Vinci. Mensch – Erfinder – Genie exhibit, Berlin 2005. – Own work, Public Domain, commons.wikimedia.org/w/index.php?curid=395321

f) TOPIO ("TOSY Ping Pong Playing Robot"): by Humanrobo – own work, CC BY-SA 3.0, commons.wikimedia.org/w/index.php?curid=18947366

2. a) G • b) O • c) D • d) M • e) J • f) K • g) I • h) P • i) E • j) F • k) C • l) N • m) L • n) A • o) B • p) H

3. a) hospitality • b) to keep up • c) competitive advantage • d) to retrain • e) Consistency • f) to project • g) demand. • h) To ensure • i) peace of mind • j) complimentary

Listening comprehension 1. a) ☑ has a nickname that sounds like “violet.” (para. 1) b) ☑ can also disinfect the air. (para. 2) c) ☑ costs nothing for the guests. (para. 3) d) ☑ haven’t changed their cleaning protocols for a very long time. (para. 4)

2. a) ☑ Demand for robots made by Xenex has gone down in other sectors. (paras. 5, 6) b) ☑ They are consistent and independent from housekeeping. (para. 7)

3. a) robot capital of Denmark (para. 8) b) more than $5.5 billion (para. 9) c) workers in hotels, casinos, food service (para. 10) d) One of the following: retrain (for new skills), transition (to other roles), receive severance pay (para. 11) e) (they) create new jobs but some (types of) jobs disappear / go away for good (para. 12)

Post-listening 1. Sample points: • Vi-Yo-Let plays music and lights up, giving her a more “cheerful” presence. • iCub has a childlike face and is small. • ASIMO is smaller than an average-sized adult and has smoothly rounded parts, giving it a less harsh appearance. • Cheetah vaguely resembles a dog or other animal. • TOPIO has a humanoid shape and plays a non-violent sport.

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2. a) Individual student answers. b) Individual student answers, but possible points might include: • The “uncanny valley” will play a role in those robots that must interact directly with people, communicate or respond to them. • Robots working in hospitality or other service industries will need to have the right balance between functionality and appearing vaguely humanoid. Robots that appear too human or lifelike may make guests feel uneasy. • However, because robots need to perform a job, some people may not care how they look or find it a new, entertaining experience to interact with humanlike robots at hotels, restaurants, etc.

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