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Critical Information Summary This summary does not re ect any discounts or promotions which may apply from time to time.

Telstra Home Bundle S M L XL

Monthly price $70/mth $90/mth $120/mth $140/mth Minimum cost 24 month term $1,889 $2,249 $2,969 $3,449 Casual $447 $467 $497 $517 Home broadband data 200GB/mth Unlimited Unlimited Unlimited Speed Standard Standard Plus Standard Plus Standard Plus – Included on nbn™ technology types only Evening Speed Evening Speed Evening Speed Evening Speed Local calls National calls to standard fixed lines Calls to standard Australian mobiles International calls Saver Rates Saver Rates Saver Rates Ultimate Rates TV™ 24 month term only

Information about the service Your bill will show an additional charge each month for your speed upgrade. If you already have a Speed Boost then you will continue Your plan is a Bundle which includes: to receive your Speed Boost and be charged for it each month • a home phone service unless you cancel it. • Telstra home broadband for your internet service. If you exceed your monthly data allowance your broadband speed Minimum term will slow to 256kbps until the next month. Month-by-month or 24 months Telstra Air® Service availability If a Home Network Gateway is included in your Bundle, Telstra Air Service not available to all areas, homes or customers. membership is included on compatible broadband services. If a While we perform preliminary qualification checks upfront Home Network Gateway isn't included with your Bundle, you can for broadband service availability, the type of service offered join Telstra Air, but you may need to buy a compatible gateway. (the nbn™ network, ADSL, ADSL2+, Cable & Velocity) may be For details visit telstra.com/joinair subject to further qualification checks to determine what's available at your location. Telstra Broadband Protect You're entitled to receive a full discount off the standard monthly If we can't connect all your Bundle services, we'll try to contact charge while you remain on this Bundle, otherwise the standard you to discuss further options. If we can't contact you, we'll put terms for this service apply. Refer to the Telstra Broadband your connected services on the lowest-priced plan(s). We'll let you Protect Critical Information Summary for full details. know if this happens and you may cancel your order free of charge. Mobile Bundle Bonus Broadband speeds You’ll receive the Mobile Bundle Bonus on up to four eligible Broadband speeds vary due to quite a number of factors, including: mobiles on the same Single Bill as your Bundle. It includes a • type of technology available at your address $50 additional allowance for calls, MMS and SMS to standard • any Speed Boost you may have purchased Australian numbers per month on your eligible mobile service. • network capacity It excludes use overseas and unused allowance expires each • set up at your home (such as location of your modem and how month. For a full list of mobile plans eligible for the Mobile the internet is used in your home) Bundle Bonus visit telstra.com.au/bundlebonus • whether your device is connected by Wi-Fi rather than cable Information about pricing • if you’re a Telstra Air member and using your broadband services at the same time. Minimum monthly charge and total minimum plan cost Refer to the table above. Customers on a casual plan must pay Typical nbn Fixed speeds will be lower than other nbn a $120 casual plan fee. access types. For information on broadband types and the speeds available please visit telstra.com/nbn-speeds Home Network Gateways New Telstra home broadband customers receive a Home Network Customers on the nbn network may take up a Premium Evening Gateway on a 24-month M, L or XL plan or must pay $120 for a Speed Speed Boost for $30/mth (excluding nbn Fixed Wireless). Home Network Gateway when taking up a 24 month S plan. For FTTN/FTTB services, actual speeds and Speed Boost eligibility Customers on a casual plan must pay and $168 for a Home will be confirmed following activation. Network Gateway. For Cable and Velocity customers, a Premium Evening Speed Speed Boost is available for $20/mth. Page 1 of 2 Installation and set up costs To set up Email Bill visit telstra.com/emailbill. To set up Direct In addition to the monthly charge, you’ll pay the following: Debit or for information on other bill payment options visit telstra.com/billpay Home phone $89, if you're a new Telstra home phone or and broadband broadband customer. Bundled hardware activation fee If your Bundle includes bundled hardware, like a Telstra TV or Home Network Gateway at no upfront cost, a monthly hardware Professional $240 for standard professional installation repayment fee for each device is waived over 24 months. installation if a technician is required at your premises. Early cancellation of your Bundle $180 for nbn basic professional installation for If you cancel one or both of your home phone and home eligible customers. broadband services: • you'll be charged an ETC up to the maximum amount indicated Temporary If your voice service is connected for three months connection or less, an additional $100 charge will apply. below. The ETC decreases each month you stay on your plan • any bundled services you do not cancel will be placed on Additional Separate charges apply for each additional monthly plans and charged at our standard unbundled rates connection points connection point and for more complex connections. • your other Bundle benefits will be removed. Early Termination Charges (ETC) Moving to the nbn network Your 24 month contract could overlap with the rollout of the Plan Maximum ETC nbn network. If you wish to transfer to Telstra on the nbn network, (including additional bundled hardware ETCs) please contact us. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your S $528 services. No Early Termination Charge (ETC) will be charged in these circumstances. M $528

Connecting to the nbn network L and XL $637 Where necessary, standard installations of nbn equipment are done without charge to you. If you're in a new development that If you cancel your Bundle or any Hardware Repayment Option early, is not already connected to the nbn network, may charge you'll need to pay any remaining hardware payments. $300 to connect your premises to the nbn network. If applicable, we'll bill that charge to you. Fair Use Policy Moving home connection You must comply with our Fair Use Policy and not use your For charges applying to moving home visit telstra.com/move services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. Home phone call rates and features We may take action if you breach the Fair Use Policy, including The calling inclusions in the above table apply. The following suspending or cancelling your service. features are included in all Bundle plans at no additional charge: • Family Calls Benefit– voice calls in between mobile services, plus your home phone, on your Single Bill. Other information Our responsible Use Policy applies. Excludes calls from Billing mobiles on Ultimate, New Ultimate or Ultimate II plans. Your bill is issued on the same date each month. Each bill includes Mobiles with a 10-digit account number are not eligible usage charges, plus the Minimum Monthly Charge in advance. • Calling Number Display and MessageBank®. On your first bill, you’ll also be charged for the days left until your next If your Bundle includes International Saver or International billing cycle begins. You may also be charged for individual services Ultimate Rates: until all those in your Bundle are connected, so your first few bills may • International Saver Rates – Discounted call rates to over 70 be higher or lower than expected. countries charged per minute block plus a call connection fee Call and data usage information • International Ultimate Rates – Unlimited calls from your home To check your call and data usage, register and login to My Account phone to fixed lines in 35 countries and mobiles in 17 of these at telstra.com/myaccount or get the Telstra 24x7 app for your countries, plus discounted call rates to another 37 countries. or tablet. For a full list of international call rates visit telstra.com.au/ international-rates For calling types not included in your plan the charges are: We’re here to help • calls to 13 numbers – 40¢ per call (excludes 13 2200, 13 2000, Please visit telstra.com/contactus if you have questions 13 2203, 13 2999, 13 3933 and 13 7663 which are free) about your offer, technical support, service or connection. • national calls to standard fixed line numbers– 30¢ per minute Alternatively you can call us on 13 2200 or 133 677 (TTY). plus 55¢ call connection fee. The most you’ll pay for a call is $2, Complaints or disputes anytime (excludes certain premium numbers including 19xx If you have a problem or complaint about your service, go to numbers, 1234 and 12456) telstra.com/complaints where you’ll find full contact details • calls to standard Australian mobiles – 30¢ per minute plus and information about how to resolve it. 55¢ call connection fee. The most you’ll pay for a call is $2, anytime (excludes numbers). Further investigation If we can’t resolve your complaint to your satisfaction, you can Pensioner Discount contact the Industry Ombudsman by If you hold an eligible Pensioner Concession card, you can apply phone on 1800 062 058. For full contact information online for the Telstra Home Phone Pensioner Discount. This provides at tio.com.au/about-us/contact-us you with a $15 Monthly Call Allowance which can be used for local calls, calls to 019 numbers, calls to 13 numbers, national calls This is a summary only. The full legal terms for this plan are available to fixed lines, calls to Australian mobiles and international calls. at telstra.com/customer-terms Billing and payment charges This Bundle requires paperless billing and electronic payment. A $2.20 charge will be applied a month in arrears if you receive a paper bill. A $1.00 charge will be applied a month in arrears if you make a bill payment in person or via mail. Some exemptions apply.

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.

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