Controller Status "No Internet." 40

Table of Contents

Table of Contents 2 AT&T Router Location 3 eero Mesh Network 3 Password Incorrect Message 5 No Internet Connection/No Recent Contact Message 6 Check Connection Using Network Test 9 Wi-Fi Specifications 11 Verizon Connection Issues 13 Connecting to Your Network 14 Using The Controller Wizard 15 Viewing Wireless Settings 15 Configuring Wireless Name 16 Configuring the security type 16 Setting your password 17 Wireless Connection Status Messages 17 Troubleshooting Wireless Connecting Issue 18 Is there a checklist I can run through when my controller doesn’t connect to wireless? 19 Comcast-Xfinity Router Connection Issues 20 Changing WiFi Channel in the Admin Tool 21 Changing WiFi Channel in xFi 21 WiFi Tool - Using the Hunter WiFi Wizard App 21 Data Usage Per Month 23 Changing Wireless Settings 23 Cisco Meraki MR52 24 Apps and Videos to Help Determine Wi-Fi Strength 24 Dealing with Low Wi-Fi Signal Strength 27 Campus & Corporate Network Connection Issues 28 Clearing Browsing Data 29 Safari 29 Chrome 29 Firefox 30 Microsoft Edge 30 Internet Explorer 30 Using Mobile Hotspot with Controller 31 Setting Up a Static IP Address 33 Why can't I change proxy settings? 34 Web And App Security Statement 34 My wireless network/router is not shown in the list of wireless networks. What should I do? 35 I have a weak internet connection. Is this a problem? 36 I received an Error A00 message. What does this mean? 36 Does my controller reset when there's no signal? 37 I am unable to log in using the Facebook app. What should I do? 37 How long does it take for changes to be applied to my Hydrawise controller? 39 Message - "All Good" controller status "No Internet." 40

For optimum performance, AT&T highly recommends choosing a good location for the wireless router. When setting up the router, it should remain at least 3' (1 m) away from other wireless devices such as a Hydrawise enabled controller.

AT&T recommends the following as well:

Install the router away from large metal objects such as metal racks and cabinets. Do not install it near other power sources. The power supply should be at least 6' (1.8 m) away. Install the router away from cordless phone bases or microwaves. Install the router vertically with nothing resting on or against it. Do not install the router in a closed area such as a cabinet or closet.

eero Mesh Network

Eero mesh routers are compatible and successfully connect to all Hydrawise enabled controllers. The topics covered below can assist in controller connection challenges you might experience with an eero mesh network.

Model: All models

Manufacturer: eero

Bridging Access Points Block From Network Naming Controller Additional Troubleshooting Tips

Bridged Access Points

Bridge your eero devices by using following the instructions below: Bridged Access Points - Mesh networks need to have their access points (AP) bridged so the IP allocation Copyright 2021 Hunter Industries. All Rights Reserved. 3 from the DHCP server match. This can be an issue with the IP the controller receives from the AP and DNS server which will cause the DNS to fail when doing a network test. LEARN

MORE [1]

1. Open the eero app and tap SETTINGS (bottom right corner). 2. Select ADVANCED. 3. Select DHCP & NAT. 4. Switch your selection from AUTOMATIC (recommended) to BRIDGE or MANUAL (for those running static IP). 5. Click the SAVE button in the top right corner.

Blocked From Network

If you notice a device that shouldn’t be on your network, you can restrict it from accessing the internet by blocking it from the connected device list.

If you’re using the iOS version of the app, tap on the HOME TAB to open the list of connected devices. You can tap on any device on this list, then scroll to the bottom of the menu that appears and select BLOCK FROM NETWORK to disable network access on that device.

Blocked devices will now appear in a new list that populates at the bottom of the home screen. You can tap on any device on this list to remove it from the block list, which will re- enable network access.

Name Controller

The eero network may not allow unknown devices to connect. Please be sure to log in to the eero software and name the irrigation controller if this is the case.

Additional Troubleshooting Tips

Perform eero router updates regularly using their app. If using a mesh network (multiple eero devices), use the eero app to check which eero device the Hydrawise controller is connected to. The controller may be communicating to an eero device that is NOT within range and you're unable to switch eero devices. Try a router reboot or temporarily change the SSID, then revert back to the previous name attempting to move the controller to the closest eero device. Power down all eero devices and leave one online to see if connection problems persist. This will confirm a mesh issue and the routers need to be moved closer to the controller.

Additional eero Support [2]

Password Incorrect Message

In some instances, you may see the message PASSWORD INCORRECT when adding the correct password. We would recommend the following steps listed below to clear and reenter the password.

IMPORTANT: We use the standard US Typing (alphanumeric) keys. These keys include the same letter upper and lower case, number, punctuation, and symbol keys positioned the same way as the typewriter.

1. Go to SETTINGS, WIRELESS, PASSWORD. 2. Clear the password by pressing back until the password is cleared, then press OK. 3. Select SECURITY TYPE and change to AUTO-DETECT. 4. Select CONFIRM. 5. Select PASSWORD and enter the same PASSWORD. 6. Check the status of the connection by selecting STATUS > CONNECTION STATUS. 7. The SERVER STATUS will have a message that is displayed "OK-UPDATED xx SECONDS AGO."This indicates the controller is fully connected.

This message indicates the controller is not fully connected to the network. We detect this within about 7 minutes for all Hydrawise controllers except the HC models with firmware version 1.89 or 2.05. These HC controllers take up to 7 hours to indicate their NO

RECENT CONTACT! message. If you have the X2 controller with WAND WiFi Module, please use the troubleshooting section here [3].

IMPORTANT: If you see the message in the Wireless setting “Connected”, "WiFI connect successfully" or the solid icon , this does not always indicate you are completely connected to the server. Please check the Connection (Server) Status to view if you are fully connected.

The following article will cover the topics below:

Connection Status/Description Troubleshooting Steps WiFi Checklist Testing with Hotspot

Status Description The controller is NOT CONNECTED to Hydrawise. We detect Software - Controller Status this within about 7 minutes so this would be a connectivity problem.

No Internet Connection

From the Home screen at the controller, select Status > Controller - Connection Status Connection Status. A SUCCESSFUL connection to the Hydrawise servers is indicated by the Last Sync under 1 "Connected" minute or Connected: updated "X:XX" Ago as the Server Status. The controller is connected to Hydrawise and received a configuration update "X:XX" seconds ago. This is the normal state.

Copyright 2021 Hunter Industries. All Rights Reserved. 6 An UNSUCCESSFUL connection to the router is indicated by Controller - Connection Status Can't Find WiFi Access Point, Wireless Down, No Internet, or Last Sync 1 minute or greater as the Server Status. The "Disconnected" controller is NOT connected to the router.

Troubleshooting Steps

1. Check that your wireless router and controller are powered on. 2. Verify serial numbers in the software match the number in the controller status screen.

Serial number location in controller Click here [4]

Serial number location in software Click here [5] 3. Signal Strength check - A medium signal of 75> is needed in order to connect and maintain connection. Settings > Wireless > Wireless Name > Select Network > Read strength (High recommended for best functionality). 4. Reboot Controller - Settings > Config > Reboot Controller > Connection (server) Status 5. Factory Default - Settings > Config > Factory Default > Erase Config > Connection Wizard >Connection (server) Status 6. Reset Modem/Router - Unplug for 15-20 seconds. Next, plug back in and wait 2-3 minutes. Repeat these steps two more times. Check Connection (server) Status. This will refresh the connection to an extender if you have one installed. 7. Reset Extender (if have one) - Reset extender as well to refresh the IP settings.

8. Testing with Hot-spotC o-p yDrighet 2p02e1 Hnundteri Inndgust rioes.n Al l Ryigohtsu Rres esrvmed. artphone, please use 7 8. Testing with Hot-spot - Depending on your smartphone, please use either guide below:

Apple hotspot [6]

Android hotspot [7]

Check Server Status. This test will tell you if the controller is working fine and may need to install an extender for a better connection.

9. Check Network Settings - The following Wi-Fi requirements apply to your Hunter Hydrawise-ready controller.

Wi-Fi Checklist:

Hunter HC controller is 802.11 B/G Hunter WAND controller is 802.11 B/G/N Network Types Hunter Pro-HC controller is 802.11 B/G/N Hunter HPC controller is 802.11 B/G/N Hunter HCC controller is 802.11 B/G/N

2.4 GHz only. Bandwidth Not compatible with 5 GHz

Router Channel Set between 1-11 Security Type WPA or WPA2 Guest Networks/Networks with portal page login Not compatible

HC - Enter 001e followed by serial number (e.g., 001e05fb90ce) Mac Address (If Needed) HCC/HPC/PRO-HC/WAND - Enter f8f0 followed by serial number (e.g., f8f005fb90ce)

Secure MQTT (TCP Port 8883)

HTTPS (TCP Port 443) Outbound Ports NTP (UDP Port 123)

Inbound Ports None

Wifi Extender Note: You can try and connect to the extender via hotspot. If you have connection issues here, then your not getting an internet connection from the source.

Check Connection Using Network Test

Performing a network test is a simple process and can be done when in front of the controller. The bandwidth of 2.4 GHz is the required bandwidth for this application. Learn more [8]

Please use the steps below for checking your connection from the controller.

Step 1 Step 2

Select STATUS. Select CONNECTION STATUS.

Step 3 Step 4

Select CHECK CONNECTION. Select OK after the test is finished. See

Failure Code Screen Suggestion Recommendation Enable Wi-FI Please enable WiFi. The controller is in Offline Mode. Home > Settings > Offline Programs and Settings > Enable Wi-Fi

Enter Wireless Params Enter your wireless settings. Incomplete password, router name, or security setting. Move Router Closer If possible, move the router closer to the controller. Signal Strength needs to be improved.

Wi-Fi 2.4gHz Make sure your router supports Hydrawise can't find a 2.4gHz Wi-Fi 2.4gHz bandwidth. signal. Add Repeater Add WiFi Repeater. Signal Strength needs to be improved with a repeater/extender. Check DNS Internet Service Provider or router Check with your ISP that setting problem. DNS is working.

Check Internet Internet Service Provider or router Check with your ISP that the setting problem. internet is reliable.

NTP Fail Check with your ISP that NTP is Internet Service Provider or router open. setting problem. IOT Fail Check with your ISP that TCP Internet Service Provider or router 8883 is open. setting problem. HTTPS Fail Check with your ISP that HTTPS is Internet Service Provider or router allowed. setting problem. ISP Block Check with your ISP is not

Wi-Fi Specifications

Your Hydrawise controller can connect to the internet via your Wi-Fi router and is then available for you to use through your smart devices (phone, tablet) and your computer. The following Wi-Fi requirements apply to your Hunter Hydrawise-ready controller.

Here are some tips to ensure optimal controller functionality:

Wi-Fi Checklist:

Hunter HC controller is 802.11 B/G Hunter WAND controller is 802.11 B/G/N Hunter Pro-HC controller is 802.11 Network Types B/G/N Hunter HPC controller is 802.11 B/G/N Hunter HCC controller is 802.11

2.4 GHz only. Bandwidth (Not compatible with 5 GHz) Router Channel Set between 1-11 Security Type WPA or WPA2 Personal (only) Guest Networks/Networks with portal page login Not compatible

HC - Enter 001e followed by serial number (e.g., 001e05fb90ce) HCC/HPC/PRO-HC - Enter f8f0 followed by serial number (e.g., f8f005fb90ce) Mac Address (If Needed) WAND - Enter f8f0 followed by serial number (e.g., f8f005fb90ce) If WAND has a 10 digit serial number, remove the first two digits (0F) before applying the f8f0.

Secure MQTT (TCP Port 8883) HTTPS (TCP Port 443) Outbound Ports NTP (UDP Port 123) DNS (TCP and DNS Port 53)

Inbound Ports None

Our DNS servers are multiple dependent upon the controller model and version number.

Iot.hydrawise.com DNS Domain Names poll.hydrawise.com

*.pool.ntp.org

pool.ntp.org

NOTE: The network must not contain enterprise access points that have been configured to require certificates or other forms of enterprise authentication.

Copyright 2021 Hunter Industries. All Rights Reserved. 12 Note (Australian Region Only): The hotspot provided by Telstra 4GX dongle is compatible with Hydrawise controllers in this region. These models are manufactured by Huawei. See the chart below for supported versions.

Brand Name Model: Supported/Not Supported Telstra 4GX Wi-Fi MF910Z Supported Telstra 4GX Broadband USB & Wi- E8372 Supported Fi Plus Telstra Wi-Fi Pro Modem MF910 Not Supported

Additional Information

The network must not contain enterprise access points that have been configured to require certificates or other forms of enterprise authentication. Hydrawise-ready controllers cannot connect to guest networks or networks that use a portal page to log in.

Hydrawise controllers only connect to the Wi-Fi network to gain internet access to Hydrawise cloud-based servers held within AWS (Amazon Web Service) cloud-based systems. If you connect the controllers via MAC address, use the manual method. Do this by entering the prefix 001e followed by the controller serial number for the HC (e.g., 001e05fb90ce) and entering the f8f0 followed by the controller serial number for HCC/HPC/PRO-HC/WAND (e.g., f8f005fb90ce).

The Hydrawise system allows for remote controller programming via smartphones, tablets, and internet-connected computers. All functions of the Hydrawise system can be performed from these devices.

Internet-connected computers and laptops connect to the local network through the

internet and to the Hydrawise cloud via a web login at hydrawise.com [9]. This web link provides a unique login and secure password access to the Hydrawise system located on the AWS servers. Smartphones and tablets require the use of an app that provides a secure connection to the Hydrawise system on the AWS servers. Hydrawise provides iOS and Android apps.

Verizon Connection Issues

Copyright 2021 Hunter Industries. All Rights Reserved. 13 Verizon Connection Issues If you are receiving a “password incorrect” message when using a Verizon router issue, we found that Verizon routers have a feature called (SON) Single Organized Network. Self-Organizing Networks (SON) can significantly improve Wi-Fi performance by automatically identifying and fixing Wi-Fi problems. This feature comes checked OFF when first installed. Once this service is checked back ON, your Hydrawise controller should connect without any issues at all.

Please follow the steps below:

1. Open MyFios App

2. Select Wi-Fi settings

3. Select Self Organizing Network

4. Turn SON "Off"

Connecting to Your Network

When your controller is first powered on, it will run a short wizard to connect your controller to your wireless router. If you’re not using the initial startup wizard then go to the section Viewing Wireless Settings to change your wireless settings.

WIFI Checklist: Bandwidth 2.4 GHz only. Not compatible with 5 GHz Router Channel Set between 1-11 Security Type WPA or WPA 2 Guest Networks/Networks with portal page login Not compatible

HC - Enter 001e followed by serial number (e.g., 001e05fb90ce) Mac Address (If Needed) HCC/HPC/PROHC - Enter f8f0 followed

NOTE: The network must not contain enterprise access points that have been configured to require certificates or other forms of enterprise authentication.

Using The Controller Wizard

1. Select your wireless network from the list shown on the controller display and press the Confirm button on the screen. NOTE: If your network is not listed then check that the unit is within wireless range. 2. Enter your wireless password and press the OK button on the keyboard. NOTE: Make sure you press the OK button after you’ve entered your password. Pressing the Home or Back buttons will not save your changes.

When connecting to your wireless, the WiFi icon at the bottom right of the controller screen will flash. Connection takes about 30 seconds and when successfully connected the WiFi Icon will stop flashing and stay on.

Viewing Wireless Settings

From the Home screen, navigate to the Wireless Settings by pressing Settings, then Wireless.

To successfully connect the Hydrawise unit to your wireless router, you will need to correctly select your wireless router, wireless security mode, and enter your wireless password.

The current status of the controller’s connection to your wireless router is shown at the top of the screen. The controller will automatically attempt to connect to the configured access point if a connection is lost (for example, after power failure).

Touching the currently configured Wireless Name will automatically start a scan of all local wireless routers and allow you to choose a new one.

After about 5 seconds a list of found wireless networks will be listed. To select a wireless name, touch on the wireless name and then touch Confirm. Do not press the Home or Back buttons after selecting your wireless router name – these options will not save your router name.

Each time you touch a wireless name the signal strength will be shown at the bottom of the screen.

If your wireless router is not shown then check the following –

Your Hydrawise controller is within range of your wireless. Your access point is configured to accept connections from 802.11b/g wireless clients.

If your wireless router is hidden you may manually enter it by selecting Manually enter wireless and typing in the name.

Configuring the security type

The security type configured on the controller must match the security type configured in your wireless router. The Hydrawise unit can attempt to automatically detect this if you choose Auto Detect as the security type.

Auto-Detect Open WPA2 WPA Personal WPA Auto

After choosing the security type press the Confirm button.

Setting your password

For any security mode (except for Open) your wireless router password must be entered. Wireless passwords are a minimum of 8 characters and are case sensitive.

After typing in your password press the OK button. Do not press the Home or Back buttons – these options will not save your password.

Wireless Connection Status Messages

Status Description Looking for Wireless... The controller is currently scanning for local wireless networks. Connecting to... Controller is currently trying to connect to your wireless router. The controller has connected to your wireless router and is waiting for your Waiting for IP wireless router to give it an IP address. Your wireless router must be configured as a DHCP server. Connected All is good. Controller has successfully connected to your wireless router. Local Connection Only Controller is acting as a local wireless router.

Troubleshooting Wireless Connecting Issue

Hydrawise Ready Controllers: Wi-Fi Troubleshooting

Upon successful connection the wireless status will show Connected. If your controller fails to connect to your wireless router check the following –After entering your wireless settings the controller will connect to your access point. The connection process takes about 30 seconds.

Your password is entered correctly. It is case sensitive and must be at least 8 characters long. Check that the wireless security types match between the controller and your wireless router. Hydrawise recommends use of WPA2 security between the controller and your wireless router.

1. Check that your wireless router is powered on.

2. Make sure that your controller is close enough to the wireless access point/router.

3. Make sure that the router has 2.4GHz Wi-Fi enabled. The controller will connect to 2.4GHz 802.11b/g wireless access points; some routers are set to accept 5GHz only.

4. Check that the security mode for both your wireless router and controller are the same. Hydrawise strongly recommends WPA2 personal for both the wireless router and controller. If your router is not configured for this, try changing the security mode to WPA2 personal.

5. Navigate to the Network Settings page on the controller. Look to see if the signal icon on the lower right-hand area of the screen is blinking or if it is solid green. If it's blinking, that means it’s trying to connect. If it's solid, it is connected to the wireless router.

Copyright 2021 Hunter Industries. All Rights Reserved. 19 6. Press Test Network on the controller. This will do a ping test to your local wireless modem, your DNS server, and the Hydrawise server. Make sure these tests are successful.

The Test Network button can be used to test network connectivity for troubleshooting purposes. The network test will verify connectivity to four destinations:

Checking Wi-Fi performs a ping test to the Gateway address listed in the Network Status screen. If this test fails, check that you don’t have MAC

address filtering enabled on your router.

Checking DNS performs a ping test to the DNS address listed in the Network Status screen. If this test fails, check that the DNS address is correct.

If it is wrong, correct the DNS address under DHCP Settings on your wireless router. It is possible for this test to fail if the DNS server does not

accept ping requests.

Checking Internet performs a ping test to the Google server at IP address 8.8.8.8. This is a well-known server that accepts ping requests on the

internet. If this test fails, it indicates an issue with the internet configuration of your wireless router.

Checking Hydrawise performs a ping test to the Hydrawise servers. If this test fails, there may be an issue with the internet configuration of your

wireless router.

7. Make sure you have values in your IP address, Gateway, and Netmask. Also make sure that the DNS server setting on the controller matches the other settings on your device.

8. Check the wireless channel your wireless router is configured to use. Hydrawise supports wireless channels 1 through 11 (these are standard channels for the United States). If your wireless router is set to use Channels 12, 13, or "Auto," change it to Channel 1, 6, or 11. You can also try using a different channel in case there is interference from a neighbor's wireless router.

9. Check to see if other devices connected to the same access can go to the Hydrawise website.

10. Consider moving the controller away from potential sources of interference, including microwave ovens, nearby base stations using adjacent channels, or cordless telephones operating in the 2.4GHz range (you could also change the channel your phone uses).

Comcast-Xfinity Router Connection Issues

Model: Xfinity

Manufacturer: Comcast

The Comcast-Xfinity router by default has the Wi-Fi channels set to Auto. This may cause problems with connection to your Hydrawise controller. This can be easily fixed by changing the channel of your 2.4Ghz signal to channel 6. It is also recommended to change the bandwidth to 20/40. <

Changing WiFi Channel in the Admin Tool

1. Connect to your WiFi network and access 10.0.0.1 from a web browser. 2. Navigate to Gateway > Connection > Wi-Fi, where you will see your private WiFi network name(s) displayed. If you would like to update your WiFi channel, click EDIT. 3. Mark the Manual radio button for the Channel Selection field, and choose your desired channel number in the Channel field. 4. To complete the change, click Save Settings at the bottom of the page.

Changing WiFi Channel in xFi

1. Visit www.xfinity.com/myxFi [10] or open the Xfinity xFi app and sign in with your Xfinity username and password. 2. Navigate to the More section, where you will see your WiFi name(s) displayed (found under Advanced Settings in the xFi app). 3. Scroll down to Additional Settings and select 2.4 and 5 GHz WiFi. 4. If you would like to select a specific WiFi channel, select Edit next to 2.4 or 5 GHz. A dialog window will appear. 5. Select the channel number from the Channel drop-down. To complete the change, select Apply Changes at the bottom of the dialog window.

WiFi Tool - Using the Hunter WiFi

A weak Wi-Fi signal can stop irrigation and lighting controllers from performing at their best. Luckily, the new Hunter Wi-Fi Wizard app makes it easy to pinpoint and manage connection issues — for free quickly!

[11] [12]

Before Installation

Use the app to run a site scan. It evaluates signal strength and finds the best spot to install any cloud-based HYdrawise irrigation controller. This helps you speed up installation and increase customer satisfaction.

After Installation

Follow the app’s step-by-step instructions to troubleshooting any Wi-Fi issues quickly.

How It Works

To locate the ideal mounting location or pinpoint the cause of controller connectivity issues:

1. Download the free app from the App Store or Google Play. 2. Next, hold your smartphone in the proposed controller location or place it on top of the current controller. 3. Run the scan: The app checks the client’s ISP, router, and product in one pass. It also attempts to identify the controller, displays the connectivity strength with color-coded graphs, and provides easy-to-understand tech tips. 4. Follow the steps: The app provides detailed instructions, so you know what to do next.

While other apps provide only relative signal strength information, the Hunter Wi-Fi Wizard mimics the controller. The app runs a series of tests to directly ensure a successful internet connection from the proposed controller location. It also runs an actual speed test in the area of the controller under load to evaluate the speed and integrity of the signal.

Even if you have limited network experience, you can troubleshoot like a pro with the user- friendly Hunter Wi-Fi Wizard. It’s like having your own personal Technical Services rep in your pocket!

Data Usage Per Month

The speed is determined by the internet not the device. The amount of data ranges from 100 Mb to a maximum of 500 Mb per month and is device dependent upon number of stations, start times, etc.

Changing Wireless Settings

1. From your Hydrawise controller, click on SETTINGS. 2. Click on WIRELESS to change any of the following settings. NAME: From the Wireless settings screen, click on WIRELESS NAME to change or manually enter the name of your wireless access point. PASSWORD: Click on PASSWORD if you want to change the password for your wireless connection. SECURITY TYPE: Click SECURITY TYPE to change the security type to WPA2/WPA2 personal.

Cisco Meraki MR52

Model: Cisco Meraki MR52

Manufacturer: CISCO

Device: Wireless/Networking Business WAP “Wireless Access Point”

Issue: Due to the latest product and drivers not yet being supported, Hydrawise controllers are unable to connect to this wireless access point.

Resolution: You can log into the access point and will need to create a guest SSID. Choose to have a password or not password encrypted, make it a standalone 2.4 g connection, and set a WPA/WPA2 encryption. The controller will now connect to the cloud as it normally should. Learn More [13].

Apps and Videos to Help Determine Wi-Fi Strength

A reliable Wi-Fi connection is necessary to operate Hunter Wi-Fi enabled products. The

Phone App Download

iPhone® Devices: Using Airport Utility App

[14]

AndroidTM Devices: Using WiFi Analyzer App

[15]

The Hunter videos listed below are the best source of knowledge for Hunter Wi-Fi enabled products, including Hydrawise irrigation management controllers, Centralus [16] irrigation management controllers, and Luxor [17] lighting management controllers.

Wi-Fi Fundamentals: What You Need to Know to Look Like a Pro

This training video covers the basics of Wi-Fi management.

1:22 [18]: Introduction

6:26 [18]: Overview of Presentation

8:49 [18]: The Language of Wi-Fi

12:29 [18]: Wi-Fi Equipment

17:54 [18]: Routers

34:12 [18]: Wi-Fi Signal Strength

37:38 [18]: Tools for the Job

46:22 [18]: Wi-Fi Signal Enhancers (Boosters)

51:50 [18]: Review

54:43 [18]: Questions

This video covers advanced topics, including Wi-Fi testing, routers, and boosters.

2:29 [19]: Agenda

3:43 [19]: Network Components

3:58 [19]: Troubleshooting Tools

4:50 [19]: Hardware Test

7:57 [19]: WLAN Test

12:00 [19]: Network Security Requirements

14:50 [19]: MAC Address

19:06 [19]: IP Address

21:59 [19]: Wi-Fi Hotspots

34:17 [19]: Q&A

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC.

First, check your Wi-Fi signal strength by reading the tips in our article here [20]. In an average home, you usually have to deal with three major sources of Wi-Fi signal interference:

Wall and floor interference: Homes built with brick, concrete, or metal have the most impact on Wi-Fi signal interference because the construction material can block off the signals. Wood and glass can also interfere, but not as much. Competing Wi-Fi network interference: If you live in a highly populated urban area, you may experience a weak Wi-Fi signal due to a large number of competing signals in your area. Electronic interference: TVs, computers, mobile phones, microwaves, and other electronic devices are present in most homes. Any type of electronic device can interfere with your Wi-Fi signal.

These types of interference can disrupt your Hydrawise device. Here are some troubleshooting tips to help solve the problem:

First, determine the Wi-Fi signal strength in the area where you want to mount the controller. Test the signal using your smartphone or another Wi-Fi device to make sure the signal is showing at least medium to high strength. Make sure there are no metal or concrete objects that are in the direct line of sight between the controller and your router/Wi-Fi device: Do not place your controller inside a metal shed. Do not place your controller in a basement. Remove electronic devices located between the controller and the line of sight of your router. If you can put a network access point or Wi-Fi extender near your controller, you can establish a direct line of sight to the Wi-Fi source without interference.

For more information on Wi-Fi troubleshooting, click here [21].

Campus & Corporate Network Connection Issues

In a typical corporate network, users will normally connect their laptops wirelessly to the internet using a username/password that comes from the organization’s Microsoft Active Directory servers. The protocol used for this is known as 802.1X authentication.

Utilizing username/password authentication for devices that don’t have a person logging into them each day is problematic for a number of reasons:

1. Devices such as printers, TVs and irrigation controllers won’t have a Microsoft Active Directory account so there is no username/password combination to enter on the device 2. Most user accounts have a password expiration policy meaning that you’d have to go to each of your wireless devices and change their password each time your password expires 3. Devices such as irrigation controllers are typically installed in secure locations and can be hard to reach. For example, your irrigation controller has a locked door and may be installed in a basement or plant equipment room.

Most devices such as printers, TVs, and irrigation controllers do not support 802.1X authentication for the reasons outlined above. With wireless-enabled devices becoming common, we are often asked for best practice for securely connecting these devices to the internet. There are a number of ways of securely connecting your irrigation controller to the internet.

Use a Wi-Fi 4G Hotspot

Bypassing the campus network completely is one method of gaining access to the internet. Wi-Fi 4G hotspots allow the controller to connect to a dedicated Wi-Fi network with the internet connection via 3G, 4G, or LTE network. Wi-Fi hotspots (also known as Mi-Fi) are available from most wireless carriers such as AT&T and Verizon.

Create a dedicated “device” wireless network

Almost all corporate/campus wireless networks allow the creation of multiple wireless networks without the need to deploy additional hardware. Copyright 2021 Hunter Industries. All Rights Reserved. 28 Follow these steps for setting up a security device network:

1. Using your wireless management software, create a new wireless SSID 2. Enable WPA2 encryption but make sure to disable 802.1X authentication 3. Choose a complex password for your new wireless network and enter this on devices that require access 4. Enable MAC address filtering on your new wireless network to allow only authorized devices (such as your controller) (optional) 5. Allow only access to the internet from your new wireless network (optional)

Clearing Browsing Data

In the event you are having issues logging in to your Hydrawise account, please try clearing your browsing history, cookies and cache. Use instructions below based on your selected browser.

Safari

To learn more about clearing your cache in Safari, visit Apple Support. [22]

1. In the Safari menu bar, click the Safari option. 2. Click the Clear History link. 3. In the Clear drop-down menu, select the time range where you want to clear browsing data. 4. Click the Clear History button.

Chrome

To learn more about clearing your cache in Chrome, visit Google Support [23].

1. On the browser toolbar, click the Chrome menu icon. 2. Select the More Tools link. 3. Select the Clear browsing data link. 4. In the data drop-down menu, select the time range where you want to clear browsing data. 5. Select the Cookies and other site and plug-in data and Cached images and files check boxes.

Firefox

To learn more about clearing your cache in Firefox, visit Firefox Support [24].

1. In the Firefox menu bar, click the Firefox option. 2. Select the Preferences link. 3. Click the Privacy tab. 4. Under the History heading, click the clear your recent history link. 5. Select the Cache checkbox. 6. Click the Clear Now button

Microsoft Edge

1. Open the Settings Menu. In the top right hand corner you'll see three dots in a horizontal line. ... 2. Locate Clearing Browsing Data. ... 3. Choosing What to Clear. ... 4. Restart the Browser.

Internet Explorer

Version 11 and 10

1. In Internet Explorer, select the Tools gear button, point to Safety, and then select Delete browsing history. 2. Choose the types of data or files you want to remove from your PC, and then select Delete

Version 9

1. In Internet Explorer, select the Tools gear button, and then select Internet options. 2. Under Browsing history, select Delete.

If you have no internet access or poor internet access, you can use your smartphone as a hotspot (temporary wifi connection) to do either of the following:

Testing controller Programming controller with no WiFi (e.g; new construction)

Depending on your smartphone model, please select a guide to activate your hotspot:

Apple hotspot [6]

Android hotspot [7]

Once you activate your hotspot, connect the controller to verify the Wi-Fi on the controller is working properly. You can do this by following the steps here [25]. iPhone12 Note: The Personal Hotspot enables 5GHz Wi-Fi by default on all iPhone 12 models. In the Settings > Personal Hotspot menu on this device, there is a new MAXIMIZE COMPATIBILITY toggle that will enable 2.4GHz Wi-Fi that is needed for all Hydrawise Controlllers.

Testing controller

Using a hotspot is a great way to make sure your controller is working properly and has the latest firmware. The hotspot will allow for a high signal strength making sure the controller downloads the firmware needed to have a stable connection. For information on checking firmware, please visit the section here [26].

Hydrawise Controller Firmware HC 6: (C05 Serial #) 2.05 HC 12: (C05 Serial #) 1.89 HC 6: (05 Serial #) 4.31

Programming controller with no wifi (e.g; new construction)

In some cases, it may not be convenient to program the controller using the offline mode feature (programming using the controller screen). The following steps must be taken if programming the controller through the app with a hotspot.

1. Create Hotspot with Smartphone: Depending on your smartphone, please use either guide below:

Apple hotspot [6]

Android hotspot [7] 2. Once you activate your hotspot, connect the controller to verify the Wi-Fi on the controller is working properly. 3. Make all your programming changes in the Hydrawise App. 4. Disable WIFI completely. Settings > Offline Settings > Disable Wifi. 5. Remove hotspot and programming will remain in the controller.

(Australian Region Only): The hotspot provided by Telstra 4GX dongle is compatible with Hydrawise controllers in this region. These models are manufactured by Huawei. See the chart below for supported versions.

Brand Name Model: Supported/Not Supported Telstra 4GX Wi-Fi MF910Z Supported Telstra 4GX Broadband USB & Wi- E8372 Supported Fi Plus Telstra Wi-Fi Pro Modem MF910 Not Supported

STATIC IP addresses are useful if you want to consistently have the same IP address. In this guide, you will learn how to set up a static IP address instead of using DHCP.

IMPORTANT (X2 WAND Controllers Only): Configuring a static IP for WAND is only achievable through the user's Router Settings network webpage after the WAND has connected to the Wi-Fi network. With WAND, there is no option to manipulate DHCP like in our touchscreen controllers.

STEP 1 STEP 2 From the controller's home screen, tap on SETTINGS. Select WIRELESS.

STEP 3 STEP 4 Select NETWORK MODE - DHCP MODE. Select ENTER NETWORK SETTINGS MANUALLY then tap on CONFIRM. Finally, select the IP address and ENTER DNS address.

Once you have completed entering all the IP settings manually, click on Test Network. This ensures the controller has successfully connected to your router using the Static IP Settings that have just been set.

Why can't I change proxy settings?

This is not a supported feature. It is not possible to use the proxy settings, and the menu item should not be displayed.

Although we had this feature on the original Generation 1 controllers several years ago, it has since been discontinued.

Web And App Security Statement

All Hunter Internet-connected devices, including Hydrawise™-enabled irrigation controllers, maintain the highest standards for security.

Web and App Security

Hunter follows industry best practices for security:

All information exchanged between your controller and the Hydrawise service is encrypted, and no user identifiable information is transmitted between the controller and the Hydrawise service.

Copyright 2021 Hunter Industries. All Rights Reserved. 34 We support industry standard protocols to secure your Wi-Fi connection. We strongly recommend that you use WPA2 to secure your Wi-Fi connection. All information exchanged between your web browser or app and the Hydrawise service is encrypted. When accessed remotely through our service, the Hydrawise system can only see your controller. It cannot view or access any other devices on your home network. No information about your home network (e.g., wireless name or passwords) is transmitted to the Hydrawise service. Your wireless password is hidden on the controller touch screen as soon as your controller connects to the Hydrawise service. We do not use port forwarding or require any router ports to be opened.

To help maintain a secure system, Hunter:

Continually upgrades all controller firmware and software. Employs both internal and external system auditing. Consults with independent security companies to ensure we are following best practices. Performs full code penetration testing.

My wireless network/router is not shown in the list of wireless networks. What should I do?

First, make sure that the controller is close enough to wireless access point/router.

You can check the quality of your wireless signal using another device, such as an iPhone or Android phone. Take your phone to your controller's location and check the wireless signal strength. Make sure that the router has 2.4GHz Wi-Fi enabled. Although this is standard, some newer routers can be configured set to accept 5GHz connections only. The controller will connect to 2.4GHz 802.11b/g wireless access points. In your wireless router, check that the radio mode is set to 802.11b/g or 802.11b/g/n mode (sometimes this is called Mixed Mode). Check the wireless channel that your wireless router is configured to use. This should

Copyright 2021 Hunter Industries. All Rights Reserved. 35 be between Channel 1 and Channel 11. Some wireless routers may be configured to hide the wireless network. In such cases, the controller will not be able to find the wireless name and you will need to manually enter it into the controller. Consider moving the controller away from potential sources of interference, including microwave ovens, nearby base stations using adjacent channels, or cordless telephones operating in the 2.4GHz range (you could also change the channel your phone uses).

For further information, refer to Change Your Wi-Fi Router Channel to Optimize Your

Wireless Signal [27] or speak to your ISP (Internet Service Provider) for exact steps on how to do this on your specified router.

I have a weak internet connection. Is this a problem?

Hydrawise is designed to work well in situations with intermittent internet access. This means that your controller will run well even if your internet is down for long periods of time. Watering will continue as long as your schedules and program start times were synchronized to your controller before it went offline. This is called Watering in Offline Mode.

Remember that when the controller is disconnected from the internet, you won't be unable to start or stop irrigation zones using our dedicated application. In addition, changes made to your irrigation system won't take effect until your controller is reconnected to the internet.

I received an Error A00 message. What does this mean?

Copyright 2021 Hunter Industries. All Rights Reserved. 36 This error usually occurs if the router/Wi-Fi you are using is on a channel outside 1 through 11. For example, if you are trying to connect to your home Wi-Fi and it is on channel 12 or 13, you will see this message on the controller.

To address the issue, change your Wi-Fi to a channel between 1 and 11 (having it on "Auto" can cause the channel to be 12 or 13). You can call your ISP or the router manufacturer if you aren't sure how to change it.

Does my controller reset when there's no signal?

Yes. It is normal for Hydrawise controllers to reset if there is a problem with your signal, including signal drop or loss. This helps re-initiate a connection.

NOTE: This does not happen if your Wi-Fi signal is strong. It only happens when a poor Wi-Fi signal is received by the controller.

I am unable to log in using the Facebook app. What should I do?

Since the update to iOS9, there has been an issue with logging in using your Facebook information on both the iOS and Android platforms. The following error occurs:

Since there is no current fix, you must use a work-around method:

- Enter the email linked to your Facebook account.

- Once you click Reset password, you will receive email confirmation that your password reset request has been processed.

- Click on Back to login. Then check the email that you use with your Facebook account. Click on the link to reset your password.

- Once you click the Reset Password, you will be launched into your Dashboard. You can now type in your new password. For security purposes, we recommend using at least one capital letter and one number in your password.

Your password has now been reset. You can continue logging in to your application on either your iOS or Android device by entering your email address and password. Don't use the Facebook login option, as this will not work.

Resetting your password this way does not reset your Facebook password, so you can continue logging in to your Facebook account using your known password.

How long does it take for changes to be applied to my Hydrawise controller?

Any changes that you make in your Hydrawise portal will be updated to your Hydrawise controller within a few minutes.

There are two ways to check the status of your controller updates.

1. You can go to your Dashboard and hover over Status. This will give you an indication of when your controller last synced.

Copyright 2021 Hunter Industries. All Rights Reserved. 39 2. You can check on the physical controller by going to Status > Controller Status. From here, you can view your Server Status. It will either say Synced or Checking. Checking indicates the system is looking for changes made on your account and will re-sync to keep the controller and your dashboard synchronized.

From this screen, you can find more information regarding your controller, including:

Serial This is the serial number of your controller. Version This is the software version of your controller Success The rate of success your controller syncs with your Dashboard. Uptime How long your controller has been on since it last reset or was powered on. Model This is the model number of your controller

Important: If you have a low success rate for syncing, there may be a signal issue between your controller and your Wi-Fi network.

Message - "All Good" controller status "No Internet." Copyright 2021 Hunter Industries. All Rights Reserved. 40 1. Try connecting another device to the same wireless router and see if you can successfully browse to the Hydrawise website at

http://hydrawise.com [28].

2. Navigate to the Network Settings page on the controller and press the Test Network button on the controller. This will perform a ping test to your local wireless modem, your DNS server, and the Hydrawise server. Make sure these tests are successful. If the test fails at the Hydrawise website, there is a DNS issue or a router issue.

The Test Network button can be used to test network connectivity for troubleshooting purposes. The network test will verify connectivity to four destinations:

Checking Wi-Fi performs a ping test to the Gateway address listed in the Network Status screen. If this test fails, check that you don’t have MAC address filtering enabled on your router. Checking DNS performs a ping test to the DNS address listed in the Network Status screen. If this test fails, check that the DNS address is correct. If it is wrong, correct the DNS address under DHCP Settings on your wireless router. It is possible for this test to fail if the DNS server does not accept ping requests. Checking Internet performs a ping test to the Google server at IP address 8.8.8.8. This is a well-known server that accepts ping requests on the internet. If this test fails, it indicates an issue with the internet configuration of your wireless router. Checking Hydrawise performs a ping test to the Hydrawise servers. If this test fails, there may be an issue with the internet configuration of your wireless router.

3. Make sure the DNS server setting on the controller matches the other settings on your devices (e.g., phone, tablet, or computer).

4. Check that the router is not set up to block or filter internet traffic. Some routers have parental controls that can block Hydrawise traffic.

5. Make sure your controller is getting a good signal from the wireless router. Poor Copyright 2021 Hunter Industries. All Rights Reserved. 41 wireless strength can lead to connection errors. 6. Reset router by pressing the reset button or simply unplugging and plugging back in.

7. Lastly, try the factory default reset procedure using the instructions in this article [29].