Critical Information Summary This summary does not re ect any discounts or promotions which may apply from time to time.

Home Bundles

Entertainment Plus

Connect Connect Entertainment with with with Foxtel Plus TV® Entertainment Platinum

Monthly price $70/mth $80/mth $99/mth $130/mth $130/mth $220/mth Minimum cost 24 month term $1,779 $2,019 $2,475 $3,219 $3,244 $5,404 Casual $457 $467 $486 Monthly data allowance 100GB/mth 1000GB/mth Unlimited Unlimited Unlimited Unlimited Entertainment Telstra TV® Telstra TV® + Foxtel from Foxtel from Included in a 24 month term only Telstra Telstra Starter Pack Entertainment Platinum HD of your choice Package Package for 24 months Local calls PAYG PAYG PAYG PAYG PAYG PAYG National calls to standard fixed lines PAYG PAYG PAYG PAYG PAYG PAYG Calls to standard Australian mobiles PAYG PAYG PAYG PAYG PAYG PAYG International calls Saver Rates Saver Rates Saver Rates Saver Rates Saver Rates Saver Rates

Information about the service The following Speed Boosts are available on the nbn network: Your plan includes: Speed Boost Typical minimum speeds Price • a home phone service between 7pm-11pm • a home internet service. Standard Plus Evening Speed 30Mbps $20/mth Minimum term Month-by-month or 24 months Premium Evening Speed 60Mbps $30/mth (excludes nbn Fixed ) Service availability Service not available to all areas, homes or customers. ™ For FTTN/FTTB services, actual speeds and Speed Boost eligibility The type of service offered (the nbn network, ADSL, ADSL2+, will be confirmed following activation. For Cable and Velocity Cable & Velocity) may be subject to further qualification checks customers, a Premium Evening Speed Boost is also available for to determine what’s available at your location. $20/mth. If we can’t connect all your Bundle services, we’ll try to contact Your bill will show an additional charge each month for your speed you to discuss further options. If we can’t contact you, we’ll put upgrade. If you already have a Speed Boost then you will continue your connected services on the lowest-priced plan(s). We’ll let you to receive your Speed Boost and be charged for it each month know if this happens and you may cancel your order free of charge. unless you cancel it. Broadband speeds If you exceed your monthly data allowance your broadband speed Broadband speeds vary due to quite a number of factors, will slow to 256kbps until the next month. including: • type of technology available at your address Telstra Air® • any Speed Boost you may have purchased Telstra Air membership is included as part of your Bundle if you • network capacity have an eligible service type and Gateway. It allows you to access • set up at your home (such as location of your modem and free Wi-Fi at over 1 million hotspots in and millions of how the internet is used in your home) Fon spots overseas. For details visit telstra.com/air • whether your device is connected by Wi-Fi rather than Telstra Broadband Protect cable Included at no charge in your Telstra Bundle while you remain on • if you’re a Telstra Air member and using your broadband an eligible bundle. services at the same time. For information on the nbn network broadband types and the Information about pricing speeds available please visit telstra.com/nbn-speeds Minimum monthly charge and total minimum plan cost This plan includes Standard Evening Speed for the nbn network Refer to the table above. Customers on a casual plan must pay and Velocity customers. a $120 casual plan fee. This provides typical minimum speeds between 7pm-11pm of at Home Network Gateways least 15Mbps. Typical nbn Fixed Wireless speeds will be lower. New Telstra home broadband customers receive a Telstra Wi-Fi Gateway on a 24-month plan. Customers on a casual plan must pay $168 for a Telstra Wi-Fi Gateway.

Page 1 of 2 Installation and set up costs Changing your Bundle In addition to the monthly charge, you may pay the following: You can change to another Home Internet Bundle once a month during your minimum term without recontracting or paying early Home Phone and $99 if you’re a new Telstra Home Phone or Home termination charges (ETCs) except where adding or removing Foxtel Home Broadband Broadband customer. Standard Professional Installation from Telstra. connection is included at no extra cost if we determine it is charge mandatory at your premises. Bundled hardware If your Bundle includes bundled hardware, like a Telstra TV or Telstra Standard $240 if you request a technician at your premises. Wi-Fi Gateway at no upfront cost, a monthly hardware repayment fee Professional for each device is waived over 24 months. Installation Early cancellation of your Bundle Foxtel from $25 Self-installation Kit. If you are not eligible for If you cancel one or both of your home phone and home broadband Telstra self-installation Standard Installation is $100. services: • you’ll be charged an ETC up to the maximum amount indicated Temporary If your voice service is connected for three months below. The ETC decreases each month you stay on your plan connection or less, an additional $100 charge will apply. • your other Bundle benefits will be removed. Non-standard Seperate charges apply for non-standard installations Early Termination Charges (ETC) installations such as complex or remote area Foxtel from Telstra installations and additional connection points. Plan Maximum ETC Delivery Fee A $9.95 delivery fee may apply for customers taking up (including additional additional hardware such as a modem or Telstra TV. bundled hardware ETCs)

Connecting to charges $300 for first-time connections in new Connect & Connect Plus $528 the nbn network developments. If this additional nbn co charge applies, Entertainment & Entertainment Plus we’ll let you know and include it on your bill. $720 with Telstra TV

Moving to the nbn network Entertainment Plus with $828 Your 24 month contract could overlap with the rollout of the nbn Foxtel Entertainment or Foxtel Platinum network. If you wish to transfer to Telstra on the nbn network, please contact us. If you don’t, we’ll continue to provide your service up until If you cancel your Bundle early, any Hardware Repayment Option the date on which we’re required by law to disconnect your services. No repayment will be payable in full. If you move from a Home Early Termination Charge (ETC) will be charged in these circumstances. Internet Bundle with Foxtel from Telstra to one without, an ETC Moving home connection of up to $300 applies. For charges applying to moving home visit telstra.com/move Home phone call rates and features Other information The following features are included at no additional charge: Billing • Family Calls Benefit– voice calls in Australia between eligible Your bill is issued on the same date each month. Each bill includes Telstra mobile services, plus your home phone, on your Single Bill. usage charges, plus the Minimum Monthly Charge in advance. Our responsible Use Policy applies. On your first bill, you’ll also be charged for the days left until your next • Calling Number Display and MessageBank® billing cycle begins. You may also be charged for individual services • International Saver Rates – Discounted call rates to over 70 countries until all those in your Bundle are connected, so your first few bills may charged per minute block plus a 55¢ call connection fee. For a full be higher or lower than expected. list of international call rates see telstra.com.au/international-rates Call and data usage information For calling types not included in your plan the charges are: To check your call and data usage, register and login to My Account • call connection fee – 55¢ per call (for national calls to fixed line at telstra.com/myaccount or get the Telstra 24x7 app for your numbers, calls to standard Australian mobiles and international or tablet. numbers) • calls to 13 numbers – 40¢ per call (except for free calls to 13 2200, Fair Use Policy 13 2000, 13 2203, 13 2999, 13 3933 and 13 7663) You must comply with our Fair Use Policy and not use the Home • local calls – 22¢ per call Internet Entertainment and Entertainment Plus Bundles with • national calls to standard fixed line numbers– 30¢ per minute unlimited home broadband data in an unreasonable or fraudulent plus 55¢ call connection fee. The most you’ll pay for a call is $2, manner or in a way that detrimentally interferes with the integrity of anytime (excludes certain premium numbers including 19xx the network. We may take action if you breach the Fair Use Policy, numbers, 1223, 1234 and 12456) including suspending or cancelling your service. • calls to standard Australian mobiles – 30¢ per minute plus 55¢ call connection fee. The most you’ll pay for a call is $2, anytime (excludes numbers) We’re here to help • calls to international numbers – Standard connection and call rates Please visit telstra.com/contactus if you have questions apply. To see our call rates visit telstra.com.au/international-rates about your offer, technical support, service or connection. Alternatively you can call us on 13 2200 or 133 677 (TTY). Satellite call charges can be found at telstra.com.au/customer-terms Complaints or disputes Pensioner Discount If you have a problem or complaint about your service, go to Eligible Pension Concession card holder can apply to receive a $15 telstra.com/complaints where you’ll find full contact details Monthly Call Allowance for use on local calls, 019 and 13 number and information about how to resolve it. calls and calls to standard national and Australian mobile numbers. Further investigation Billing and payment charges If we can’t resolve your complaint to your satisfaction, you can This Bundle requires paperless billing and electronic payment. A $2.20 contact the Industry Ombudsman by charge will be applied a month in arrears if you receive a paper bill. phone on 1800 062 058. For full contact information online A $1.00 charge will be applied a month in arrears if you make a bill at tio.com.au/about-us/contact-us payment in person or via mail. Some exemptions apply. To set up Email Bill visit telstra.com/emailbill. To set up Direct Debit or for This is a summary only. The full legal terms for this plan are available information on other bill payment options visit telstra.com/billpay at telstra.com/customer-terms nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.

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