Edinburgh, Portobello Branch Review Our branch at Edinburgh, Portobello is closing on 27 May 2020. What you need to know

The way our customers bank with us has changed and continues to change. In the last two years we’ve seen a 17% decrease in the number of overall transactions in our branches. 2.5 million of our customers now choose to bank online, with over 1 million accessing their account on our mobile app. We want to make sure we meet the future needs of our customers, as well as having the right number of branches. So while we continue to invest in existing and new services and technology, this will mean closing some branches. We’ve looked carefully at our Edinburgh, Portobello branch at 134c Portobello High Street, Edinburgh, EH15 1AJ and how it is used, and we’ve taken the decision to close it. This Branch Review will explain the reasons why we’re closing this branch and other ways you can bank with us. And our Partners are always on hand if you’d like to chat to them in person. About Edinburgh, Portobello branch Opening times* Address 4 Monday 9.30am – 4.30pm 134c Portobello Tuesday Closed 0 1 0 This branch has High Street, Cash machines Cash machines Deposit counter service Wednesday 9.30am – 4.30pm Edinburgh, EH15 1AJ inside outside Machines Thursday Closed the branch the branch Friday 9.30am – 4.30pm Telephone number 8 01315 179 982* Saturday Closed This branch has Sunday Closed Branch Manager level access Stephanie Bain What does this change mean for you There are a number of other branches you can visit, including Musselburgh below, which is 2.7 miles away from the closing branch. To find the branch most convenient for you, please go totsb.co.uk/branch-locator About Musselburgh branch Opening times* Address 4 Monday 9.30am – 4.30pm 128-130 High Street, Tuesday 9.30am – 4.30pm 0 1 0 This branch has Musselburgh, Cash machines Cash machines Deposit counter service Wednesday 9.30am – 4.30pm Midlothian, EH21 7EA inside outside Machines Thursday 9.30am – 4.30pm the branch the branch Friday 9.30am – 4.30pm Telephone number 4 01315 179 984* Saturday 9.00am – 1.00pm This branch has Sunday Closed Branch Manager level access Nicola McGovern

How to get to the closest branch No 11 minutes Yes No

You can also use our branch at Edinburgh, Leith at 59 Leith Walk, Edinburgh, EH6 8LT.

Before visiting a branch, please check the opening hours at tsb.co.uk/branch-locator as some branches may have temporary opening hours due to COVID-19. We’re here to help

We’re working hard to provide increased support, especially with customers who would benefit from extra help with their banking. We’d encourage you to make sure you’re set up to bank with us using one of the options below, so you can access your banking from home or elsewhere 24/7: • Mobile App – download from your app store or visit tsb.co.uk/mobile • Internet Banking – visit tsb.co.uk/online-banking to create your account • Telephone Banking – visit tsb.co.uk/help/telephone-banking bank over the phone using our automated service We've also launched our new online chat service. To find out more visit tsb.co.uk/contact-us If you need help with any of these alternative services and are worried about not being able to visit a branch, please call us to talk to a Partner. We can book a telephone appointment to talk through all the ways we can support you including: • how to register for mobile, online and telephone banking • how to set up third party access • support with bereavement or caring for a relative • fraud prevention • business banking • the local Post Office® services available If we cannot offer you an alternative that meets your needs, we will help you switch to an alternative provider.

Your closest Post Office® Address Opening hours 6 Bath Street, Monday 7.00am – 10.00pm As a personal banking customer, you can use most Portobello, Tuesday 7.00am – 10.00pm ® Post Office branches to: Lothian, EH15 1EY Wednesday 7.00am – 10.00pm • withdraw money if you have a current account Thursday 7.00am – 10.00pm • check your balance Friday 7.00am – 10.00pm Saturday 7.00am – 10.00pm Both personal and business banking customers can also: Sunday 7.00am – 10.00pm • pay in cash and cheques to your account

To check this Post Office® has the facilities you need, This Post Office® is 0.1 miles from our Edinburgh, visit postoffice.co.uk/branch-finder Portobello branch

Closest cash machines

Here are the closest free cash machines to our Edinburgh, Portobello branch.

• 0.0 miles, 153 Portobello High Street, • 0.1 miles, 201 High Street, Portobello, Edinburgh, EH15 1BU Edinburgh, EH15 1AG • 0.0 miles, 120/122 Portobello High Street, • 0.1 miles, 220 Portobello High Street, Portobello, Edinburgh, EH15 1AH Edinburgh, EH15 2AU • 0.0 miles, 6 Bath Street, Edinburgh, EH15 1EY • 0.4 miles, ALDI, Main Street, Portobello, Edinburgh, EH15 1DW

Local branches, local decisions

Before we reach a decision to close a branch, as part of our commitment to the Access to Banking Standard, we carry out a full local review to understand the impact the closure may have on the community. The review includes: • how customers use the branch now • how customers use of the branch has changed over time • the current in-branch services available • the impact on customers who may need additional support • local banking alternatives such as Post Office® branches • whether we own or lease the branch building • other ways our customers choose to bank with us • the public transport services available in the area

We will also be talking with key members of the local community about the closure and we will publish details in our Community Engagement summary six weeks before the closure. You can read this Branch Review and the Community Engagement at tsb.co.uk/our-branches About our customers Age of our branch customers How our customers are using Edinburgh, Portobello

Under 18 2%

% 7 2 3

5 18 - 44 % 20 348

of our customers visit us of our customers visit us

regularly each week regularly each month

45 - 64

%

6

3

65+ 2 +353627 How branch transactions have changed How are they using the branch now compared to last year?

10% 4% 6% decrease in the decrease in increase in number of customers cash machine online and using counters withdrawals mobile banking

668 545 Weekly in branch transactions 668Q2 2016545Q2 2019

How else do they bank with TSB?

94% 83% 6% 25% use another TSB branch use another TSB branch only use Edinburgh, also use or online, mobile or as well as Edinburgh, Portobello branch the Post Office® telephone banking Portobello branch

What about Business Banking customers?

2% 86% of branch customers use at least have business accounts one other TSB branch

Other ways to bank with us Personal Customers Business Customers tsb.co.uk/online-banking tsb.co.uk/business/internet-banking Register for Internet Banking Register for Internet Banking tsb.co.uk/mobile tsb.co.uk/business/business-banking-app Mobile Banking App Mobile Banking App

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