VOLUME4

International Association of Chiefs of Police (IACP)

Enhancing Law Enforcement TRAINING Response to Victims: SUPPLEMENTAL » » » » » » » » » » » hspbiainaetoeo h otiuosadd o eesrl ersn h fca oiino oiiso h ..Dprmn fJustice. of Department U.S. the of policies or position official in the expressed recommendations represent necessarily or conclusions not and do findings, and for opinions, contributors Office The the the of Justice. by those awarded of 2003-VF-GX-K004, are Department publication number U.S. grant this Programs, under Justice Police of of Office Chiefs Crime, of of Association Victims International the by produced was publication This Acknowledgements Handout References the in Provided Content Applying of Ways Other Enhancements: Training Recruit Enhancements Victim-Focused Program Training Field Issues Victim on Training Personnel Agency-Wide Curriculum Core Snapshot: Snapshot: Preface » » » » » » Supplemental a nocmn epnet itm Vlm 1) (Volume Victims to Response Enforcement Law evc Calls Service PolicingProblem-Oriented RelationsPolice-Citizen Ethics Intervention Crisis Prevention Crime mlmnainGie(oue2) (Volume Guide Implementation Enhancing for Strategy Century 21st A

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PAGE 12 APEEVALUATIONSAMPLE GUIDELINES: criteria. suggested of combination optimal its determine must agency into incorporated Each be can process. guidelines evaluation evaluation FTP performance current sample agency’s and any criteria performance trainee of understanding list and following abilities, The skills, knowledge, trainees’ resources. the available assess and to needs, rights, is issues, goal method, victim overall the of the of that Regardless daily remember a to environment. important utilize classroom-type departments is a Some it in topics trainees. specific evaluating cover for periodically method others and while evaluation, approach in vary country the across FTPs Evaluation eea rtrafrEautn Trainees Evaluating for Criteria General .Aiiyt ee h itmt h rprservices proper the to victim victim the the refer by to provided Ability information the on based 7. services and needs identify to Ability 6. services victim crime available of the victims of to knowledge Working responding while appropriately them 5. apply to ability and needs skills victim’s communication identify Strong properly to ability and 4. victim the for empathy her and or Concern his into provisions 3. its apply to ability and policy response victim rights agency’s victims’ the to with familiarity relate Strong they as requirements statute 2. state and federal of understanding and Knowledge 1. .Koldeo itmRsos rnils oiy n Resources and Policy, Principles, Response Victim of Knowledge 1. b. a. al uisadactivities and duties daily a nocmn neato ihcievcis n h oenetladlclsrie n resources and services local and governmental to the relates and that victims, policy crime agency with restitution, interaction and enforcement compensation law rights, victim to federal relative techniques, statutes communication state practical responders, and first by assistance victim effective of principles Acceptable: with interaction her or his investigations. to criminal relates knowledge during knowledge this and this explain victims how readily on can examples trainee functional The provide and local victims. base and assist governmental and the support and that victims, resources crime and with services interaction enforcement agency law restitution, to and compensation relates rights, that victim policy to relative statutes communication practical state responders, and first federal techniques, by assistance victim effective of principles victims, crime Superior: h rie eosrtsa xetoa nweg n nesadn ftebscnesof needs basic the of understanding and knowledge exceptional an demonstrates trainee The h rie osse ai onaino nweg fteneso rm victims, crime of needs the of knowledge of foundation basic a possesses trainee The

PAGE 13 .Dmntae kls noprtn itmAssac rnils ttts n oiyinto Policy and Statutes, Principles, Assistance Victim Incorporating Skills: Demonstrated 2. d. c. c. b. a. odcigadAssigi rmnlInvestigations Criminal in Assisting and Conducting aifcoyeape fhwti nweg sitgae nohso e neato ihvictims. with interaction her or his into provide integrated cannot is trainee knowledge The this how victims. of crime examples support satisfactory that agencies to resource relative the policies and agency assistance, and victim laws skills, communications techniques, assistance victim needs, victim Unacceptable: knowledge the of comprehension incomplete this base. reinforce trainee understanding. the this of by of depth provided aspects sufficient examples certain lacks Practical explain and can incomplete trainee is The explanation the local although victims. information, and assist governmental and the support and that victims, resources crime and with services interaction enforcement agency law restitution, to and compensation relates rights, that victim policy to relative statutes communication practical state responders, and first federal techniques, by assistance victim effective of principles victims, crime Improvement: Needs victims with interaction her or his knowledge to investigations. this relates criminal knowledge of during this aspects and primary how the on explain examples practical readily provide can and trainee base The victims. assist and support that nesadn n ecetlvlo h klsncsayt copihti task. this accomplish to necessary skills of the lack of a level demonstrate relationship deficient professional a positive and a understanding form The an and demonstrates skills. empathy communication trainee develop related The to and victims. efforts service assist trainee’s victim to of place principles in the resources of and understanding policies, incomplete laws, the of use full make Improvement: Needs the during victim crime the assist to into process. desire investigative victim strong the a of demonstrates concerns and and process, investigative needs the the positive prioritizes appropriately a victim, develops victim’s the and the with trauma address victim’s relationship and working the identify understand to to effort attempts resources, an available makes accesses victim, needs, crime and investigation specific the to relative prosecution. and investigation the of Acceptable: phases all during victim the a demonstrates assist and and resources, support and to information desire necessary genuine and investigation, relevant the to access of integrity victim the the protects provides and boundaries professional empathy appropriate maintains establishes uses victim, victim, needs, the the victim’s with with the relationship address professional to a step develop reasonable to every techniques communication takes trainee The crime. of victims to Superior: h rie ul tlzstepicpe,plce,adsaue eaiet rvdn assistance providing to relative statutes and policies, principles, the utilizes fully trainee The h rie eonzsaduiie h rmr rnils oiisadsaue htare that statutes and policies principles, primary the utilizes and recognizes trainee The h rie al odmntaetemnmlyacpal ee fkoldeo crime of knowledge of level acceptable minimally the demonstrate to fails trainee The h rie osse uietr ee fkoldeo h ai ed of needs basic the of knowledge of level rudimentary a possesses trainee The h rie’ fot opoiespotadassac ocievcisfi to fail victims crime to assistance and support provide to efforts trainee’s The

PAGE 14 d. n osntdmntaea nesadn ftencsiyo hsrelationship. this victim of the necessity with the rapport professional of understanding develop an to demonstrate effort policies not little and does makes laws and trainee the The of understanding support. of victim lack to a relative demonstrates and investigation criminal a of context Unacceptable: h rie al orcgietencsiyt roiietevci’ ed nothe into needs victim’s the prioritize to necessity the recognize to fails trainee The

PAGE 15 3 rms n stalking.) and crimes, property violence, domestic homicide, (e.g. crimes specific on focused courses the in incorporated be also should and can issues ti motn ont htvictim that note to important is It liosaetanda PTI. at trained are Illinois vr30mncpl ony n tt a nocmn gnis prxmtl ihypret(0)o h erisin recruits the of (80%) percent eighty Approximately agencies. enforcement law state and county, municipal, 350 over ie ag fpeiu xeine eces obtvtrn,adfcoywresaogothers. among workers factory and veterans, combat teachers, experience: previous of range wider to training this provides PTI training. enhanced of hours 70 over as well as curriculum, enforcement law basic mandated aiymmeswohv envcis nadto,te eotdta hi erishv oet h cdm iha with academy the to come have recruits their that reported they addition, In victims. been have who members family (ILETSB) Board’s Standards and Training Enforcement Law Illinois the of consists Course Enforcement Law Basic PTI’s trbtdti tiuet h atta ayrcut aeete envciso rm hmevso aefinsor friends have or themselves crime of victims been either have recruits many that fact the to attitude this attributed training. academy-based in principles learning adult applying to approaches innovative for recognized nationally is ide mn eris h perdmr pnt cetn h ocp fehne itmrsos.Tetrainers The response. victim enhanced of concept the accepting to open more appeared who recruits, among mindset model delivery Its academies. police multi-jurisdictional longest-serving country’s the of one become has PTI training, h T rieswotuh h i ore otiigvci-eae nacmnsidctdta hyosre new a observed they that indicated enhancements victim-related containing courses six the taught who trainers PTI The Findings Site Pilot continuous of years 50 than more After education. and training enforcement law of provider premier Illinois’ is PTI Site Pilot Academy Basic victim Officer enhanced Policing Police of Illinois inclusion of the State to 2007 themselves content training the lent response naturally from courses that courses all analyzed six identified experts matter and Curriculum subject Training of group a and IACP The Background Project curricula. academy existing into their enhancements training victim-focused enforcement of the law needs of specific state inclusion and/or the promote academy meets training to training authority their recruit with that collaborate influence ensure must direct to executives minimal enforcement order have law In executives agencies, state enforcement Typically, the law training. personnel by officer. established of peace component is training this a recruit over as for certified curriculum be the will rule, officer a the effectively As where to responsibilities. them and enable duties, to roles, instruction intensive their with perform personnel enforcement law new provides training Recruit Introduction dnie ore.Nx,teUiest fIlni tUbn-hmag’ oieTann nttt PI ioe the piloted (PTI) Institute Training Police Urbana-Champaign’s at Illinois enhancements. of University the Next, courses. identified , n evc Calls Service and 3 rm Prevention, Crime : . h betv a osalsl nert itmfcsdtann aeili aho the of each in material training victim-focused integrate seamlessly to was objective The rssIntervention Crisis , Ethics , oieCtznRelations Police-Citizen , Problem-Oriented

PAGE 16 pia ehdfritgaigtevci-oue riigcnetit hi material. their into content training an victim-focused determine the should integrating Instructors for conveyed method curriculum. be state optimal academy should the existing that from into concepts separately enhancements presented training key highlight are the incorporating Notes and Instructor when only The material new (SPOs). the Objectives Performance for Student are approved PSPOs Quiz The Sample Notes, slides. Instructor PowerPoint (PSPOs), Objectives and Performance Questions, Student Potential include course each for Enhancements curriculum. academy existing state’s any complement to designed the of section the instructorThis by the learning found adult and easy content training for victim-focused useful. fit the be format with to a pleased notes courses extremely in enhanced designed were the trainers were believed the and trainers Overall, levels The educational all audience. levels. at educational recruits information. of reach the variety to to Specifically, wide able depth a providing were present. from in to old helpful easy years it were 21-50+ found and are and recruits recruits time resources PTI’s the national or by to scope received references training well the the appreciated were on trainers courses strain training.the enhanced for a the available place that hours not reported limited They did the courses is enhanced limits. face the they that indicated that challenge they their constraint, constant into this a content Despite training that victim-focused stated the trainers incorporating difficulty The have not courses. existing did they that reported trainers PTI The riigSupplementalTraining rsnsehneet htwr de otesxcusspltdb T and PTI by piloted courses six the to added were that enhancements presents

PAGE 17 4 (www.consumer.gov/idtheft). Commission Trade Federal 4) (www.communitypolicing.org); and Consortium Policing Community 3) 1992); Inc. Hall, (Prentice Tactics. Patrol Contemporary Dempsey, Tom 2) (www.ncpc.org); Council Prevention Crime National 1) training: Prevention Crime into materials victim-related incorporate to ability instructor’s an h olwn ore ilfacilitate will sources following The aubet h investigation. the to valuable nacshso e rfsinlrltosi ihtevci,bid rs,addvlp h oeta ogi information gain to potential the develops and trust, builds victim, the with relationship professional her or his enhances curneo h niet(itmbaig.I drsigtesft ed fcievcis h netgtn officer investigating the victims, crime of needs safety the addressing the In for responsibility bears blaming). victim (victim the incident that the impression of the occurrence giving without occur must exchange information This victimization. further to potnte oeuaevciso o ordc hi xoueadt ii h fedrsopruiyt ujc them subject to opportunity offender’s the limit to and exposure their reduce to how on victims educate to opportunities n olwu netgtoso eieigaxlaysrie uha rvdn euiyo rnprain fcr have officers transportation, or security initial conducting providing Whether as such prevention. services crime auxiliary delivering discuss or to investigations opportunity follow-up potential and a is victims, including public, the with eindt euetervleaiiyt uueciia cs saciia ucinfrpto fcr.Eeyinteraction Every officers. patrol for function critical a is is which acts, citizens, criminal future to assistance to vulnerability similar their and reduce audits, security to tips, designed suggestions, prevention crime providing Prevention of Crime service The About Talk to How and When NOTES INSTRUCTOR PTI’s during recruits with discussed and included were crime topics of victim-focused victims following with The interacting while techniques prevention crime applying CONTENT for need TRAINING the Identify 1. OBJECTIVE PERFORMANCE STUDENT POTENTIAL is safety and unit. security this of in sense learn victim’s to a Increasing recruits for must enforcement factor process. assistance critical law this trauma, a during of experience degrees victim’s varying the from to suffer sensitive and be firsthand crime experienced its already and have agency victims enforcement As law the of reputation the enhance enforcement and crime law with of members. prevention contact citizen the day-to-day on how security impact learn significant and will have issues, Recruits safety can personal prevention. citizens’ provided. crime information, is of public crimes aspects to multi-faceted property relates against the precautions it with recruits as prevention acquaint crime to of is overview instruction An of unit this of purpose primary The PREVENTION CRIME I. I I I rm rvninTcnqe hnWrigwt Victims with Working When Techniques Prevention Crime Victims with Working When Considerations Special Prevention Crime About Talk to How and When 4 rm Prevention Crime training:

PAGE 18 APEPWRON SLIDES POWERPOINT SAMPLE crime: of victims with prevention crime discussing for useful are techniques following The Victims with Working When Techniques Prevention Crime crime: of victims assisting when made be should considerations special following The Victims with Working When Considerations Special I I I I I I I I I fe urn n cuaevci evc eerlinformation referral service victim accurate and current Offer resources available and crime rights initial victim the about for information responsibility Provide bears victim the that implication the blaming, victim re-victimizationAvoid of likelihood the reducing on victim the Educate p 27). (p. nld cielseigadnnvra us o oeifraing oMdl 3 Module Examples to investigation. go and information interview more the For in aid cues. and non-verbal process and healing listening her active or include his in victim the assist can Skills. from Communication range emotions guilt. These and shock, experience. isolation, helplessness, may anger, victims to that fear emotions of variety complex the of understanding Component. Emotional rus t..Frmr nomto nprnrhp ot Partnering to go partnerships on information support more peer For organizations, etc.). assistance groups, witness the and in victim providers counselors, service violence domestic victim various (e.g. community the with relationships professional positive develop to important Partnerships. Community or him referring or victim services. the appropriate interviewing to while her assist can translation resources, agency’s dissimilarities. cultural the or on for illness Depending made mental competency, diminished be needs, should Considerations special disabilities, composition. with community’s victims the represent that languages in available and Populations. Diverse with stronger Working a developing in helps and victim the relationship. with professional communication officer’s the in reflected is effort Empathy. the of segment fcr hmevssol aea fott u i rhrefi h itmsstain This situation. victim’s the in herself or him put to effort an make should themselves Officers Supplemental h rfsinlrltosi hti salse hog fetv communication effective through established is that relationship professional The hnitrcigwt rm itm,lwefreetofiesms eeo an develop must officers enforcement law victims, crime with interacting When . nodrt rvd itm ihcretadacrt eerlifrain tis it information, referral accurate and current with victims provide to order In nomto rvddt h itmsol eclual appropriate culturally be should victim the to provided Information u-eto fthe of sub-section nteAgency-Wide the in mlmnainGuide Implementation

PAGE 19 .We netgtn oetcvoec rm,a fcrsol nesadta h itmmyb experiencing be may victim the that understand should officer an crime, violence domestic a investigating When 2. to: victims inform should officer an investigation, burglary a During 1. QUESTIONS QUIZ SAMPLE .Ofiessol tep oetbiheptywt rm itm y“utn hmevsi hi he”fralof all for shoes” their in themselves “putting by victims crime with empathy establish to attempt should Officers 3. ait feoin.Teeeoin a include: may emotions These emotions. of variety a hs esn EXCEPT: reasons these .Byagaddog guard a Buy area safer d. a to relocate to them Tell c. home are they b. when themselves protect to firearms Purchase a. .Alo h above the of All d. Guilt c. Fear b. Anger a. .I a siti h itmshaigprocess healing victim’s the in assist may It investigation successful and thorough more d. a to lead may It trauma c. victim’s the from officers insulate will victim It the with relationship professional b. a developing in assist will It a. aepatclsest rtc hmevsfo recurrences from themselves protect to steps practical Take

PAGE 20 sitne rnir n Fundamental and Frontiers Assistance: 5 raiainfrVci Assistance. Victim for Organization National D.C., Washington on,Mree(93 Victim (1993) Marlene Young, s, itmzto nalo t om,icuigciia victimization. criminal including forms, its of all in victimization rssstain euti niiul rgop eln epesadwtotcnrl hs elnscnb soitdwith associated be can feelings These control. without and helpless feeling groups or individuals in result situations Crisis strategies coping ordinary nuig,prlu,adtamtceetta rdcsasbtniladoewemn rbe hc antb drse yapplying by addressed be cannot which problem overwhelming and substantial a produces that event traumatic and perilous, enduring), rsscnb endas defined be can crisis A Crisis NOTES INSTRUCTOR PTI’s during recruits with discussed and included were topics victim-focused following The trauma or crisis of victims CONTENT to specific TRAINING services and Model) resources Phase Identify Three (Young’s services intervention crisis effective providing in steps victims key of Describe variety a on crisis 3. a of impact the Recognize 2. 1. OBJECTIVES PERFORMANCE STUDENT POTENTIAL agen- to them refer to intervention. and crisis scenes the crisis after trauma at help encountered of can victims effects that with the services deal that and Knowing to cies prepared better response. effective be and will appropriate recruits lifelong, an provide be understand- to can basic them a enable have to to trauma need victim Recruits of differently. ing trauma experience will disasters by natural caused catastrophes crisis or experience error, in who human dangers brutality, Individuals the “crisis of termed techniques. intervention activities some crisis of of effective range recruit emphasize broad the and intervention, the inform situations, to crisis recruits of the causes introduce underlying to the is explain instruction intervention,” of unit this of purpose primary The INTERVENTION CRISIS II. I I I I I I eieigDahNotifications Death Delivering Services Victim to Referrals Providing Crisis in Victims Assisting Situations Crisis to Reactions Trauma Crisis . eido scooia ieulbimeprecdb a by experienced disequilibrium psychological of period a person ra or community rssIntervention Crisis asdb ige(or single a by caused 5 training:

PAGE 21 sitne rnir n Fundamentals and Frontiers Assistance: 5 raiainfrVci Assistance. Victim for Organization National D.C., Washington on,Mree(93 Victim (1993) Marlene Young, , dain n ottamtcsrs iodr (PTSD). disorders stress post-traumatic and ideation, ogtr ecin aiettesle hog ao ersin nit iodr,achladdu bs,suicidal abuse, drug and alcohol disorders, anxiety depression, major through themselves manifest reactions Long-term event. the institutions.” its and society by ‘assaults’ additional by exacerbated often these of second the with causes, sometimes fcnrl ofso n ioinain elnso epeses unrblt n oeeses n rocpto with preoccupation and hopelessness, and vulnerability helplessness, of feelings disorientation, and confusion control, of it reactions trauma long-term the and violation the to reactions crisis initial the – phases two into separated be can impacted. are victims how of understanding an be must there and devastating, be can event traumatic of o xml,imdaesottr ecin nld hc,dseif eil aeyise,gnrldsrs,feig floss of feelings distress, general issues, safety denial, disbelief, shock, include reactions short-term immediate example, For in Young, Marlene Dr. Situations Crisis to Reactions type Each trauma. experience still may impacted person spills. chemical the violence, or planned explosions, involve crashes, plane not crashes, do car acts unintentional fires, andThough from fires, result brush may avalanches, acts landslides, unintentional tornadoes, Lastly, earthquakes, floods, hurricanes. are disasters or natural violence, family of robberies, Examples homicide, bank include shootings, bullying. situations, laws are hostage of intention abductions, violation human events, constitute terrorist of that assault, acts intention physical when human rape, People disasters, by natural Acts Unlike acts. unintentional occurs. 3) intention. victimization and human criminal disasters; perpetrated, of natural acts 2) by intention; impacted human being. are by communities well acts and of 1) sense as and categorized damage trust, be inflicts to can It ability events Traumatic system, world. belief safety, the of about sense assumptions individual’s self-esteem, spirit, an mind, shatters body, that the blow to a or wound psychological a is Trauma Trauma illness, mental are examples Other crises. chronic of examples problems. are over financial individuals abuse and child of divorce, violence, and group violence gang or Domestic individual the time. impact which of conditions period ongoing a with association in occurs or crisis arrest chronic and A items, material or serious job a include a may of in crisis loss erupt acute sudden may another, An apprehension. It to injury perceived. serious unexpected. or witnessing and experienced act, sudden life-threatening are violence is a injury, crisis of incidents acute when An or death chronic. with and association future. acute situations: the crisis on distinct focusing two begin are to interventionThere them Crisis enables and a needs. needs within personal immediate crisis and with the mental, another. deal emotional, with victims for physical, associated helps crisis medical, problems victim’s assistance immediate a the considered and for pressing be caring most not by the may time resolve individual given to one is for intervention crisis crisis a of constitutes goal what The and unique, are crisis a to Reactions itmAssac:FotesadFundamentals and Frontiers Assistance: Victim rts Tepyhlgcltam fvictimization of trauma psychological “The writes: , 6

PAGE 22 2. 1. Intervention: Crisis for Model Phase Three Young’s know to important is it crisis, in victims help To resources appropriate to victims inquiring connect and support. and communication; sensitive, and effective calm, information in a for engage show victim; to the important manifested for is often safety It are establish responses attitude; These aggression. physical and support. screaming, to shouting, may resistance crying, extremes and through emotional terror, victim guilt, humiliation, addition, physical shame, In in rage, result anger, clearly. may fear, think reactions include to Their inability needs. to an their vulnerable and to insecurity, be anxiety, numbness, response experience disorientation, immediate first shock, may an the victims Traumatized require is and lifetime victims. trauma, a and of for danger needs remain additional the can for that services ways tailored providing in victims in step on mark its leaves victimization criminal that Understanding Crisis in Victims Assisting laugh may victims victimization). sometimes their (e.g. patterns to behavioral response arousal. expected physiological in the and detached control, of seem of any or loss in of react necessarily sense shock, not terror, may are victims situations However, crisis in victims of reactions overt Typical etlto n Validation and Ventilation aeyadSecurity and Safety I I I I I I I omnct ihtevci yuigwrsta ou ncnrt sust eptevci ecietheir describe victim the help to issues concrete event on the focus and that feelings words using are by and victim uncommon the not with Communicate are mild, or intense whether event, the to valid reactions their that victims the that to events Convey horrible the to witness bearing of importance occurred) the have (recognize account their share to victims Allow iltoswihmyhv edrdte eru n upcoso neatn ihothers) with interacting of suspicious and fearful trust experienced them rendered have victims have that may (understand which advocates violations and providers service victim to victims Connect needs comfort victim’s the care Address need that injuries physical have may victims been that have Recognize they though even safe location) feel safe not a may in they placed that (recognize danger immediate from victims Remove

PAGE 23 o diinlifraing otehnot oeD’ n o’sfrCmuiaigwt Victims with Communicating for Don’ts and Do’s Some handout: the to go information additional For h olwn itdsrbsvrostpso upr evcsfrvciso rm.Cmuiistpclyhv n rtwo or one have typically Communities crime. of victims for services these. support of of types various describes list following The Child support. referral. and appropriate care an immediate be of may need shelter in violence children domestic for a necessary and example, be place, For may safe services protective a support. follow-up need and may intervention violence immediate domestic for of available victims services about advised be should victims Crime Services Victim to Referrals Providing 3. rdcin rprto,adInformation and Preparation, Prediction, fvcis omnt-ae doae n hi eae itmassac gnis(sal oetcviolence domestic (usually agencies assistance victim related their and advocates Community-based victims. of I I I I I drs uuesft ed setr rtcieodr,sft ln,etc.) plans, safety orders, protective (shelter, needs safety future Address health mental and etc.) medical system, enforcement, justice law criminal of the role support, (the next” happens “what about information Provide omnt-ae itmadvocates victim Community-based investigation cases, of (receipt protocols victim prosecutor-based successful addition, etc.). developing updates, In in enforcement systems). law some with closely in advocate work advocates client the the collaboration generally to in are opposed work and (as Teams) They advocate Response case Assault victims. Sexual for (e.g. services programs other assistance provide victim community-based and with tours, court conduct escorts, court as serve advocates victim Prosecutor-based and services. rights victim their community case. of of a availability victims notifying of the progress in officers the support about can informed advocates victims victim keep police-based Additionally, of to understanding helping strong in a critical have enforcement, are law and investigations, with along respond events can advocates and These victims and to immediately proceedings. scene system the justice to criminal responding the crimes. in through federal detectives victims to accompanying and respond officers who police patrol nation the in the support located throughout advocates are advocates victim programs victim Police-based assistance has victim also of FBI one-third About The departments. event. an of aftermath the in intervention advocates victim enforcement-based Law r xrml nwegal bu or evcsadlglise.They issues. legal and services court about knowledgeable extremely are a ecle oteseeadpoieflo-prsos o h needs the for response follow-up provide and scene the to called be can epn oteseeaogwt arlofiesadpromcrisis perform and officers patrol with along scene the to respond .

PAGE 24 eoeudraigtepoes h fcrshould: officer the process, the undertaking Before appropriately. done be must it and ee ogtwee o,adb hmtenw a eiee.Teei nyoeopruiyt efr hsfunction, this perform to opportunity one only is There delivered. will notification was death news a the of whom recipients by that and understand how, to where, important forget is never it notifications, death delivering When concerns. oesr eiinsrcieacrt nomto n ik orsucsfrspotrltv oteridvda susand issues individual their to relative support for resources to links and information accurate receive recipients ensure to yial,pto fcr r h gnysrpeettvstse ihpoiigefiin n estv et notifications death sensitive and efficient providing with tasked representatives agency’s the are officers Typically, patrol Notifications Death Delivering I I I I victims. with a work play their advocates in victim Community-based officers enforcement law victims. supporting to in respond role to These major 24/7 available groups). address often support to are (i.e. services therapists assistance of follow-up and array experts as an well offer in as to operate advocates) volunteers programs on-scene and These (i.e. intervention funding, immediate private violence. grants, sexual on and rely neglect, Programs abuse, and Advocacy communities of Child many victims of and are victims assault, who sexual of children needs of for unique victims support the with provide meet work Centers to Crisis designed Rape are centers) counseling violence. interpersonal and shelters as such programs sexual or sals hte hr r pca omncto ed lnug,dsblte,etc.) disabilities, (language, needs communication special are there whether Establish Several services. family and programs, violence domestic services, social and assistance protective victim community-based child and as system such services with programs Social collaborations their through services. professional victims to to access support provide have cultures (through diverse ensure from to victims that how channels) about appropriate knowledgeable are and/or programs counseling multi-cultural created have professionals health Mental casualty mass in participate to nationally and regionally, locally, upon plans called response be emergency situations. can to connected They are locales. and intervention their crisis in in trained are prosecution, judiciary enforcement, the law and from corrections, advocates Victim disasters. natural including events catastrophic professionals response emergency System-based itm.Eape nld fc o itm fCrime of Victims for Office include Examples victims. etrfrVciso Crime of Victims for Center ainlCne o isn n xlie Children Exploited and Missing for Center National eea n ainlorganizations national and Federal NV) h ainlOgnzto o itmAssistance Victim for Organization National the (NCVC), rvd hr n ogtr hrp o itm fcie aycommunities Many crime. of victims for therapy long-term and short provide rvd pcfi dcto,ifrain n upr for support and information, education, specific provide a eacse o rssitreto ntewk of wake the in intervention crisis for accessed be can (NCMEC). OC tteUS eateto utc,teNational the Justice, of Department U.S. the at (OVC) NV) n the and (NOVA),

PAGE 25 et oictossol efloe yapro fdbifigadspotfrteofie h efre hsduty. this performed who officer information, the the for of support recipient and the debriefing and of news period the a of by purveyor followed the be for should process notifications traumatizing death mutually a is notification death the Since hndlvrn h et oicto,teofie should: officer the notification, death the delivering When .A fcrms eaaeo h mato scooia ruabecause: trauma psychological of impact the of aware be must officer An 2. victim? a for situation crisis a in result may that intention human of act an NOT is following the of Which 1. QUESTIONS QUIZ SAMPLE SLIDES POWERPOINT SAMPLE I I I I I I I I epeae orpa i rherself or him repeat survivor to victim prepared the Be of needs speaking) immediate when possible level the time eye of the at aware at be Be known to as order details (in many sit as to with her notification) them making or Provide officer him the like of would safety they the where recipient and the safety their Ask (for seated survivor victim the space survivor’s have victim to the Attempt enter to ask and herself or him Identify hc n ehc h nomto o accuracy for how) information when, the where, recheck (what, and death Check the about possible as details many as Learn .Alo h above the of All support ongoing d. require and lasting be can Trauma trust crisis and c. safety a of with sense deal one’s to impact individuals can help Trauma that skills coping usual b. or layers protective the beneath permeates Trauma a. theft Identity d. Accidents c. Bullying b. Stalking a.

PAGE 26 .Sottr ecin fvcist ruai vnsmyrsl in: result may events traumatic to victims of reactions Short-term 3. .Alo h above the of All d. safety about Concerns c. event the with Preoccupation b. denial and disbelief, Shock, a.

PAGE 27 nocmn,avci evc opnn hudb de noteaec’ iso statement mission agency’s the into added be should component service victim a enforcement, evc otecmuiy ic itm fcieaepr ftecmuiyadoeo h rmr osiuniso law of constituencies primary the of one and community the of part are crime of victims Since community. the to service hs auspret a nocmn gnis iso ttmns hc r ies u l oti opnn of component a contain all but diverse are which statements, mission agencies’ enforcement law permeate values These and identify to created values. organizational be the must with Systems inconsistent are values. which stated incidents the correct with consistent be must communications and strategies, vrtigepoesd n a hudps.Epoe iigmtos vlain,dsiln ytm,operational systems, discipline evaluations, methods, hiring Employee pass. should say and do employees everything oiieyiflec niiulofie eair navle-ae raiain h ausaetefitrtruhwhich through filter the are values the organization, values-based a In behavior. officer individual influence positively oiis rcie,adbhvo.We raiainlvle r rprycmuiae n enocd hycan they reinforced, and communicated properly are values organizational When behavior. and practices, policies, tt n osiuinlsaue,adeggn oiieywt h omnt.Te hudb eetdi organizational in reflected be should They community. the with positively engaging and statutes, constitutional and state tiscr,lwefreetsol evle-ae.Teevle hudfcso epcigctzn’rgt,upholding rights, citizens’ respecting on focus should values These values-based. be should enforcement law core, its At Mission and Values Enforcement Law NOTES INSTRUCTOR PTI’s during recruits communities with discussed their within were behavior topics victim-focused ethical following for The reputation a develop to enforcement law CONTENT for need TRAINING the Articulate and court, in testifying reports, writing crimes, investigating when behavior ethical apply to 2. how Explain 1. OBJECTIVES PERFORMANCE STUDENT POTENTIAL and court, in presented is treated. testimony prepared, are are crime reports of investigated, victims enforcement, are way crimes law the which to moral Fundamental in and lives. manner professional ethical the and to is personal adherence behavior their and ethical understanding both an in formulate enforcement to law is of instruction expected behavior of unit this of purpose primary The ETHICS III. I I tisadVciso Crime of Victims and Ethics Mission and Values Enforcement Law eln ihvciso crime of victims with dealing Ethics training: .

PAGE 28 ofietaiyadpoettevictim. the protect and confidentiality a aertlainfrrprigtecie fcr utb idu fteerssadtk vr rcuint maintain to precaution every take and risks these of mindful be must Officers crime. the reporting for retaliation face may .Wiho h olwn lmnshsteMS INFCN feto rm itmsoiino a enforcement? law of opinion victim’s crime on effect SIGNIFICANT MOST the has elements following the of Which 1. QUESTIONS QUIZ SAMPLE SLIDES POWERPOINT SAMPLE victims and intimidated, often are Witnesses enforcement. a communities, law some with cooperate In who always those information. and toward control possible, taken to where ability is victim, agency’s view the the negative regarding of victim privacy the the can enforcement protect to expectations law to clear attempt that victimsprovide information should crime officers the were limit but they media, can that the laws fact know” from the withhold to if “right damaged public Frequently, be can knowledge. relationships public and becomes reputations professional as well as personal their Honesty begin they to that victims institution of the ability and the officers impeded. and the is eliminated, process If are healing interaction the trust. this and of safety effects stabilizing provide of the untrustworthy, and sense lives are a victims’ represent reestablishing the begin beliefs. in to held influence ability previously stabilizing the many a with question be victims to should them victims causes crime and with fear, interactions enforcement and their challenges mistrust Law safety, of personal feelings of elicits perception society, their of shatters views that positive incident traumatic a experienced have victims Crime limitation the and mission their of context the within needs the these to address attentive resources. to and their understanding effort of every be make must officers and enforcement victims Law crime of agency. needs the of opinion their influencing reputation agency’s factor main An integrity. and effectiveness department’s public’s the the shape of portrayal that incidents media public; profile and department; the high service; the and quality agency of provide perception the and between community interaction daily the engage the to on efforts based organizational reputation public a develop agencies enforcement Law Crime of Victims and Ethics sntfre vrih,nrcndmg eqikyrpie.Vcis esnleprec ihlwefreeti the is enforcement law with experience personal Victims’ repaired. quickly be damage can nor overnight, formed not is and .Desadiaeo h officers the of image and Dress d. enforcement law with experience personal victim’s The press the in c. agency enforcement law the about statements Negative government the b. and law of power The a. confidentiality r rtcltat htcievcisepc rmlwefreet rm itm erthat fear victims Crime enforcement. law from expect victims crime that traits critical are

PAGE 29 .Vciso rm fe xeinesgicn ruaicesn hi ituto tesadmkn hmfeel them making and others of mistrust their increasing trauma significant experience often crime of Victims 2. .Wa r oeo h rtcltat htcievcisepc rmlwenforcement? law from expect victims crime that traits critical the of some are What 3. naei hi oe n egbrod.We okn ihvcis h OTIPRATapc fthis of aspect IMPORTANT MOST the victims, with working be: When should relationship neighborhoods. and homes their in unsafe .Itmdto n retaliation and Intimidation d. confidentiality and Honesty c. fear and Mistrust b. society of view Positive a. victims with communication minimal Having crime d. the solving on focused completely Being c. consistent Being lives victims’ the b. in influence stabilizing a as Serving a.

PAGE 30 7 n )http://factfinder.census.gov b) and https://www.ovcttac.gov/mar09nvaa/; at online found be can curriculum level foundation 2009 March Academy Assistance Victim National the a) training: Police-Citizen into materials victim-focused incorporate to ability instructor’s an facilitate h olwn ore will sources following The xsec. i oetPe,tefte fmdr oiig(1829). policing modern of father the Peel, Robert Sir — existence.” iefl-ieatnint uiswihaeicmeto vr iie nteitrsso omnt efr and welfare community of interests the in citizen every on incumbent are which duties to attention full-time give oieaetepublic the are police Plc,a l ie,sol ananarltosi ihtepbi htgvsraiyt h itrctaiinthat tradition historic the to reality gives that public the with relationship a maintain should times, all at Enforcement“Police, Law of Role and History NOTES INSTRUCTOR PTI’s during recruits with discussed training: and included victimization were their topics with victim-focused associated following needs The specific have crime of types different CONTENT of victims TRAINING that Recognize populations diverse for appropriate is that process delivery service a establishing of 3. importance the Understand to service enforcement law for vision and values, mission, history, the of understanding 2. and knowledge Develop 1. OBJECTIVES PERFORMANCE STUDENT POTENTIAL of value the and needs; and rights positive victims’ a crime establishing diversity; collaborations. to cultural obstacles enforcement; of dynamics law some of citizens; history During with the relationship to sound citizens. introduced and with are leadership, relationship recruits trusting agency unit, and from instructional supportive, support this professional, training, a proper develop With can personnel problems. enforcement solve law policy, stability, to enforcement maintain law to capacity of community’s ability the the life, community and of quality the impact directly relations Police-citizen RELATIONS POLICE-CITIZEN IV. I I I I I I motneo Collaborations of Importance Crime of Types Specific of Victims of Needs Rights Victims’ Crime Addressing Competency Cultural Relations Police-Citizen Improving to Barriers Enforcement Law of Role and History h omnt,wihwl e h tg o ihsadr fpromneb h gnyadisofficers community its the and within agency the by performance of standard high a for stage the set will which community, the and h ulcaetepolice the are public the 7 h oiebigteol ebr ftepbi h r adto paid are who public the of members only the being police the ; oieCtznRelations Police-Citizen the

PAGE 31 erissol eaaeo n epmtgt h olwn arest ucsflplc-iie relations: police-citizen successful to barriers following the mitigate help and of aware be should Recruits relationship. damaged most the even the rebuild by to opportunity necessary considered the are agencies allows and careless service This members. vital by community damaged a of easily provide organizations majority process, enforcement continual law Fortunately, a is acts. trust corrected Building or be words collaborations. must successful enforcement of law and series of positive consistent perceptions both Unfavorable a incidents, through individual enforcement. as law well of as opinion past, citizens’ influence the negative, agency. in enforcement out law carried its philosophies enforcement with history and collective strategies, community’s Trends, the upon built are relations police-citizen Effective Relations Police-Citizen Improving to Barriers crime of victims of needs critical the to to service respond of agencies quality which its in and integrity, way honesty, The openness, of citizens. level agency’s the by impacted are relations Police-citizen who personnel enforcement law the and them. citizens trustserve individual on between contact built positive are repeated, relationships enforcement-community through promoting law established Productive as and well neighborhoods. as between and problems, relationship towns social The addressing safe successfully sustaining to goal. civicand essential community and widespread is officials, this members elected supporting community governments, in local and enforcement role for law pivotal priority high a plays a enforcement been Law always has groups. citizens for life of quality the Improving bu,btlost a nocmn oades hs h anri hc rm itm r rae loipcsthe impacts also treated are victims crime which concerned in extremely community. manner only the the not and Thus, enforcement is law community address. between wider relationship to the enforcement that law needs to specific looks have but crime about, of types various of Victims relations. I I I I I I I I I I naiirt ihtevci experience victim the with Unfamiliarity service to approach victim-centered a of Lack techniques and skills communication Ineffective profiling Racial Stereotyping barriers Language calls service to response with dissatisfaction Customer record service service Poor in gaps and areas problem regarding information of Lack community the with connect to unable culture organizational An lohsbaigo police-citizen on bearing has also

PAGE 32 epn Professionals Helping for Handbook A Violence: of Victims 8 2007). Publishers, House Hunter M.A. adaL rw,Counseling Brown, L. Sandra Aaea CA: (Alameda, bs,sxa sal,sakn,ht rms n homicide. and crimes, hate stalking, assault, sexual abuse, tmyb eeca orve tt itm’rgt asa www.victimlaw.info at laws rights victims’ state review to beneficial be may It htrcut r loaaeo pcfi ed fvciso aiu rmssc spoet rm,dmsi ilne elder violence, domestic crime, property as such crimes various of victims of needs specific of aware also are recruits that hr r ee rtclneso itm,adte hudb xlie orcut nti oue ntutr utensure must Instructors module. this in recruits to explained be should they and victims, of needs critical Crime seven are of There Types Specific of Victims of Needs about: information to entitled be victims may informing crime for responsible of are witness often or scene, victim the A at victims rights. to their responders of first as enforcement, law laws, state Under Rights Victims’ Crime Addressing way. personnel constructive enforcement and law courteous building assist a to will barrier in norms citizens a cultural engage become with Familiarity and offensive and deemed gestures, citizens. behaviors, be with Specific relationships can professional situations, effective certain crime. in of how suitable victims to while to communication, sensitive respond of be they methods must which enforcement in Law or manner groups the association. of affect ethnic (composed considerations subcultures or cultural religious of racial, layers by evolving together which ethnicity. bound in and are culture neighborhoods) community race or of national function broader a a simply includes not Culture is culture that acknowledging means differences cultural Understanding diversity, value serve. to capacity they cultural communities the diverse developing in the experts and become learning to to adapt of in expected process engage and self-assessments, not the to conduct Introducing are officers helps they generation. competency that cultural to recruits Instead, generation to from indicating cope shared matters. of to and way learned use effective society is an of It is members competency another. the cultural one that attitudes with and and behaviors, world customs, their values, with beliefs, shared of system the is Culture Competency Cultural itmzto susofieswl encounter. will officers issues victimization I I I I I I h ih ormi ntecutomdrn rmnltilo proceeding or trial criminal a during courtroom the in remain to right The proceedings court during area waiting Separate television closed-circuit of use or hearings preliminary Closed confidentiality number phone and Address compensation victim including services social and assistance Financial orders protective and Protection 8 vntog h iti o l nlsv,teeaesm fthe of some are these inclusive, all not is list the though Even .

PAGE 33 i tm fSxa Assault Sexual Victims of itm fEdrAbuse Elder Victims of i tm fDmsi Violence Domestic Victims of i tm fPoet Crime Property Victims of I I I I I I I I I I I I I I I I I I I I I I I I I or bu o en believed reported being is not assault about Worry sexual the if procedures, impending about concerned be May them judge and alone incident being the Fear of learn will family or friends concerned Are return will rapist the Fear STDs and HIV, pregnancy, about concerned Are exam medical a have to whether Contemplate reported be should assault sexual the if Wonder a elebrasetadshame and embarrassment feel May services crime community of of forms knowledge other Lack or abuse recognize to inability an have institutionalizationMay and court, to go to having relocation, retaliation, effectivelyFear crime the report to inability an have May r ocre bu aigapaet tyta saa rmteabuser the procedures from legal away about is knowledge that Lack stay to place a having about concerned Are survive will they how about Worry them locate will abuser the afraid children be their May and themselves of safety physical the for Fear osdrisaln euiydevices crime security installing the Consider prevent to done been have could anything if replacedWonder be can articles stolen the whether concerned Are safety personal their for Fear return will criminal the that possibility the stolen Question was what of inventory an have not May returned be to possessions stolen Want

PAGE 34 oiieSurvivorsHomicide itm fHt Crimes Hate Victims of fetv olbrtosadprnrhp r seta lmnsfrscesu oiectznrltosadcan: and relations police-citizen successful for elements essential are partnerships and collaborations Effective Collaborations of Importance StalkingVictims of I I I I I I I I I I I I I I I I I I I I I I I I usinteraiiyt work to ability their Question children their to death the explaining Fear arrangements funeral making about investigation concerned the be during May evidence as taken were that returned possessions investigation family the Want and media the with dealing trial about concerned to Are go will and apprehended was murderer the whether Question preventable was murder the whether Wonder a eari odsls h rmst aiyo friends or family to crimes the disclose to afraid be May reported be should incidents if Wonder attacks additional about concerned Are believed be not will they Worry enforcement law from concern of lack a Fear raescea hnetruhlgsainadohrmeans other and legislation through change societal Create goal common a groups toward among together communication work Improve that institutions and organizations for respect community and the knowledge Enhance and victims to available services of bank problems community the reducing Increase by citizens for life of quality organizations the service Improve social and governmental toward community the within trust Build stalking the of deal” “big a make or report to want not May information personal acquired stalker friends the or how family Wonder to episodes stalking disclose behavior to threatening afraid or dangerous be more May into evolve and episodes continue stalking will in stalking used the be Fear can that interventions of aware be not May threatened feel they until help seek not do Typically

PAGE 35 .Apstv eainhpbtenlwefreetadtepbi requires: public the and enforcement law between relationship positive A 3. crime? of victims of needs critical seven the among NOT is following the of Which 2. because: community the with relations enforcement law for essential is collaboration Successful 1. QUESTIONS QUIZ SAMPLE SLIDES POWERPOINT SAMPLE .Alo h above the of All d. Trust c. services needed to victims crime Connecting b. Professionalism a. Support d. Information c. Purpose b. Safety a. above community the the of and All victims the to available d. services of bank the increases problems It community reducing by citizens for c. life of quality the improves It together b. work who institutions and organizations for and about respect and knowledge increases It a. oadacmo goal common a toward

PAGE 36 9 Module. Learning Proficiency Police the in listed as Exercise,” Communications “Tactical the in found curriculum includes block this however, Curriculum, Training Basic Officer Police 2007 ILETSB the in included 10 odti,PolmOine Policing Problem-Oriented Goldstein, Herman b) (www.popcenter.org); and Policing Problem-Oriented for Center a) training: Policing Oriented Problem- into materials victim-focused incorporate to ability instructor’s an 1990). McGraw-Hill, Ohio: (Columbus, hscus sntspecifically not is course This h olwn ore ilfacilitate will sources following The , fcri nesadn h aueadsoeo h rbe n riea oeta solutions. potential at arrive and problem the of scope and nature the understanding in officer h itmo h rm.Cievcisaeafce naproa a n aeaprpcieo h su htcnass the assist can that issue the on perspective a have and way personal a in affected are victims Crime crime. the of victim the hthv nitrs ntepolm hnciia csaeapr facmuiypolm novossaeodris stakeholder obvious an problem, community a of part a are acts criminal When problem. the in interest an have that ulccneno am fetv nlssdmnsteivleeto tkhlesgop,ognztoso individuals or organizations stakeholders—groups, of involvement the demands analysis Effective harm. or concern public pca osdrtosfrCieVcisi h rbe-retdPlcn Process Policing must: Problem-Oriented officers enforcement the Law in Victims Crime for Considerations Special cause that situations of analysis systematic and routine the on focus its Process has Policing policing Problem-Oriented problem-oriented of the philosophy The in Stakeholder a as Victim Crime NOTES INSTRUCTOR PTI’s during recruits with discussed were topics victim-focused following The the during victims and CONTENT enforcement law TRAINING between relationship appropriate an establishing for process problem-solving need the the Describe in victims crime of role the of understanding an Demonstrate 2. 1. OBJECTIVES PERFORMANCE STUDENT POTENTIAL law of concepts pivotal provides and key recruits a for as tone course the this sets identified it PTI believes training. enforcement PTI general. in training. enforcement academy law its and training of component academy to Problem-Oriented relate and they (COP) as Policing Community-Oriented (POP) of duties.Policing discussion daily enforcement a includes law instruction that of of problems parts segment disorder integral This and are crime policing problem-oriented recurring and of Problem-solving causes communities. the remove harm and identify to designed was policing Problem-oriented POLICING PROBLEM-ORIENTED V. I I I notedaou.I shrflt h itmadcutrrdciet h discussion. the to counterproductive and victim the enter to to harmful blaming is victim allow It were to “what” dialogue. not and caution the connected, use into are must they officers “how” enforcement happened, law incidents factors, precipitating the the “why” of questions the answer to made blaming. victim Avoid Process Policing Problem-Oriented the in Victims Crime for Considerations ProcessSpecial Policing Problem-Oriented the in Stakeholder a as Victim Crime rbe-ovn process problem-solving uigteaayia hs ftepolmsligpoeswe tepsare attempts when process problem-solving the of phase analytical the During 10 rbe-retdPolicing Problem-Oriented 9 training:

PAGE 37 .Ofiessol nov itm hncnutn rm-eae rbe-ovn because: problem-solving crime-related conducting when victims involve should Officers 1. QUESTIONS QUIZ SAMPLE SLIDES POWERPOINT SAMPLE I I I I epu o ann nudrtnigo h aueadsoeo h rbe n eeoigefcieresponse effective developing and problem the of scope be and nature can strategies. that the insights of relevant understanding have an often gaining individuals for These helpful appropriate. when dialog problem-solving the in professionals. service victim Engage repeat of consequences and dynamics the understand victimization. to need officers incidents, multiple in involved victimization. repeat of dynamics the Understand victimized. being her of or consequences his personal share the to with opportunity terms an to victim come crime to the begin affords Law incidents), and (that experience future say. goal of specific to elimination a has or accomplish victim reduction to the a designed what of while to discussions, listens these and that the conclusion, recognize directing hasty must from officers a refrains enforcement enforcement at law arrive when to learned temptation be the resists can dialog, deal great A process. problem-solving the listening. active Utilize incidents. criminal unconnected that even fact discussing the when to relived sensitive be be may should victimization enforcement by Law caused trauma process. problem-solving the in them engaging when sensitivity.Demonstrate .Vciscnbcm pe fntinvolved not if upset become problem can the Victims address to how on d. ideas and viewpoints out unique left have feel often they Victims if officials elected and c. chief the to complain often will Victims operations police in involvement b. hands-on direct, a have should Victims a. h rcieo cielseigi seilyipratwe novn itm in victims involving when important especially is listening active of practice The h itm’eprec fciems ecniee ylwefreetofficers enforcement law by considered be must crime of experience victims’ The a nocmn hudcnie nldn itmsrieprofessionals service victim including consider should enforcement Law hnwrigwt rm itm h aebeen have who victims crime with working When

PAGE 38 .We rbe-ovn tigo egbrodbrlre n novn h itm ntepoes the process, the in victims the involving and burglaries neighborhood of string a problem-solving When 2. .Wiho h olwn omncto ehiusi OTefciewe okn ihcievcisi the in victims crime with working when effective MOST is techniques communication following the of Which 3. fcr UTAVOID: MUST officers rbe-ovn process? problem-solving .Poiigvciswt ecito fsuspects of description a with victims Providing happen to d. crime the allowing for victims Blaming solutions c. possible on ideas provide to victims Allowing b. crime the of details victims Giving a. .Manipulation crimed. the in responsibility victims’ out Pointing c. listening Active b. answer and question Direct a.

PAGE 39 osdrto utb ie oec potnt osretepublic. the serve to opportunity each to given be must consideration n a aefrrahn osqecsi h eieyo ult evcst h ulc h aeaon fcr and care of amount same The public. the to services situations quality human of addressing delivery in the important in is consequences understanding far-reaching Cultural have can circumstances. and of range wide a address calls Service personalization. and appropriate, where services, support to referrals oe epnewt nertdsriedlvr nue htsrieclsrciepop teto,efcieresolution, effective attention, prompt receive calls service that ensures delivery service integrated with response model A response. sensitive and practical, lc taei roiyo eussfrassac,teoeain oiis n utr fteaec eur nefficient, an require agency the of culture and policies, operation, the assistance, for requests on priority strategic a place n ftekyfntoso a nocmn st epn ociia n o-rmnlclsfrsrie hnagencies When service. for calls non-criminal and criminal to respond to is enforcement law of functions key the of One Calls Service About NOTES INSTRUCTOR PTI’s during recruits with discussed were topics victim-focused following accountability,The and integrity promotes that way a CONTENT in TRAINING service for calls to responding of importance the Understand solutions, practical efficiency, incorporates that calls service to response enforcement law a of value 2. the Explain 1. OBJECTIVES PERFORMANCE STUDENT POTENTIAL with comply should and agency by differ calls in service calls to guidelines. service agency’s responses handling that the for emphasize techniques will and Instructors methods common manner. the appropriate with culturally from recruits an from isolated provides geographically instruction those her be include of or may to unit community his who This the those of community. and of out disabilities, locked facet with citizen every those from a backgrounds, originate from diverse linguistically calls severity include Service and in initially range not child. can do missing public which a the situations to from to residence calls requests Service service are enforcement violations. law or by acts criminal to responded calls of number large A CALLS SERVICE VI. I I I evc al ihnteCneto h a nocmn Mission Enforcement Law the of Context the within Calls Service Response Call Service Model Calls Service About ihctznstsato,pstv gnyrptto,adofie safety officer and reputation, agency positive satisfaction, citizen high resources available with familiarity and sensitivity, evc Calls Service Training:

PAGE 40 iutos rprtann n oiywl sitofiesi sesn h nietaddvlpn h prpit response. appropriate the developing and incident the assessing in officers assist will policy and training proper situations, oeidvdaswoiiit evc alhv nqeise n eur pcfi upr n eerl.I these In referrals. and support specific require and issues unique have call service a initiate who individuals Some issues. community and personal solving n ev;egne ulcspotfrteaec;adeuaetepbi nteaporaemtosfrpeetn and preventing for methods appropriate the on public the educate and agency; the for support public engender serve; and rvdn ihqaiysriecl epnelasto: leads response call service high-quality a Providing al o evc novn rmnlbhvo.Srieclsaeopruiist eosrt h gnysmsint protect to mission agency’s the demonstrate to opportunities are calls Service behavior. criminal involving service for calls ttsial,mncpllwefreetaece epn onnciia al o evc ihgetrfeunythan frequency greater with service for calls Mission non-criminal Enforcement to respond Law agencies enforcement the law municipal Statistically, of Context the within Calls Service require: service for calls to responses enforcement law Effective Response Call Service Model non-criminal in assistance seeking are to diligently who work citizens must and Officers crime problems. of their victims matters. to with remedy effectively working a obtaining for skills in critical citizens Officersacquire assist empathy, to crime. of desire sense genuine of victims a a assisting techniques, and problem-solving in patience, and utilized communication skills effective skills, same listening the active of employ many should entails service for request citizens’ to Responding I I I I I I I I I I te suso concern of and issues resources, other available victimization, strategies, community prevention the crime in regarding awareness crime reducing public Heightened and life of quality the improving community for responsibility their Shared of welfare and health the in participation citizen Active agency enforcement law the in trust and confidence Increased rvnigtecrusacsta ntae h evc call service the initiated that circumstances the preventing responsibility: Shared Personalization: measures help resources: available with Familiarity Sensitivity: rbe solving: Problem Efficiency: epnigi ieymne n ihskill with and manner timely a in responding eonzn n drsigteipc ftestaino h niiuli edo service of need in individual the on situation the of impact the addressing and recognizing prahn ahrqetfrsriewt eiiiy raiiy n utrlcompetency cultural and creativity, flexibility, with service for request each approaching pligwral ouin oaheescesu outcomes successful achieve to solutions workable applying dctn n norgn iiest aea cierl nadesn and addressing in role active an take to citizens encouraging and educating en nwegal bu omnt eore n te possible other and resources community about knowledgeable being

PAGE 41 .I epnigt evc alfra le esnneigassac,a fcrcnuewa nweg and knowledge what use can officer an assistance, needing person older an for call service a to responding In 2. because: public the from service for calls to promptly respond must Officers 1. QUESTIONS QUIZ SAMPLE SLIDES POWERPOINT SAMPLE .Ofiesms epeae taltmswe epnigt evc al because: calls service to responding when times all at prepared be must Officers 3. ability? .Bt n c and a Both enforcement-citizen d. law trusting a and relations public good promote calls service to responses Effective complaints citizen of c. amount inordinate an receive may agency The situation criminal actual an b. involve fact in may calls Service a. .Ofie aeyi aaon neeystainadeetrgrls ftentr ftecall the above of nature the the of of All regardless event and situation d. every in paramount is situation safety Officer the of needs the meet c. to personalized/tailored be to needs response Each problems their to solutions b. practical and response prompt expect Citizens a. above the of All elderly the to responding d. for procedures and policies agency Appropriate require may situation c. the as solutions creative apply to Ability individuals older b. for specifically designed resources community with Familiarity a. relationship

PAGE 42 otna ai.Tefloigls rsnsadtoa ast s h otn ulndi hspublication: this in outlined content a the on use concept to this ways to additional exposed presents be list following must personnel the The all of application victims, basis. agency-wide to continual achieve response To enhanced are an needs. providing they victim that for meet principles ensure fully general an to to is tasks ability victims assigned their crime their assessing revisit to and appropriately to updating, Responding continue sustaining, in must victims. role personnel enforcement of vital law needs a and the plays process, recruit, to ongoing responsive newest optimally the agency to her executive or the his from agency, making enforcement law a by employed individual Every 1. 3. 2. 5. 4. osdruigmdlsfo the from modules using consider Training:In-Service n omnt-ae raiain.Staog,rd-lns and ride-alongs, Sit-alongs, agencies, organizations. service community-based human andand advocates, build victim providers, help service will victim resources with and relationships services strengthen victim in expertise an with personnel non-agency Partners: Community with Cross-Training enhancements. focused Training:Scenario-Based they services the discuss to victims. partners to community provide invite to opportunity an is training in-service esne tseictmsfrshdldi-os rsmlrtann,sget ftecontent the of segments training, similar the or in in-house scheduled for times specific at personnel Training: Call Roll or Briefing the in presented material the of Meetings: Supervisor opportunities. cross-training such Supplemental a epeetddrn renso olcall. roll or briefings during presented be can hnteei ml iet rsn h aeili lsro setting, classroom a in material the present to time ample is there When ti motn o h rtln uevsr ohv opeeunderstanding complete a have to supervisors first-line the for important is It cnrobsdtann sa xeln potnt oicroaevictim- incorporate to opportunity excellent an is training Scenario-based o gnista onthv h aaiiyt ahralo their of all gather to capability the have not do that agencies For Supplemental gnyWd riigPwron Presentations PowerPoint Training Agency-Wide nbifig olcl,o nsrietann,teueof use the training, in-service or call, roll briefing, In . ate symposia partner naddition, In . r xmlsof examples are

PAGE 43 8. 7. 6. 9. rsmlrpbi rgascnuiieeeet fthe of elements utilize can programs public similar or Groups: Public Similar or Academy Citizens build programs. to training important policing community is into it enhancements Therefore, training victim-focused policing. community to commitment agency’s enforcement law Training: Policing Community or bulletins training of documents. form similar the in information training victim-focused disseminate to intranet Communication: Electronic Leveraging oiis n procedures. and policies, Protocol: Agency Reviewing lmnso the of Elements liaey rvdn nehne itmrsos ilrifrea reinforce will response victim enhanced an providing Ultimately, a nocmn gniscnuiieteri-os -alor e-mail in-house their utilize can agencies enforcement Law Supplemental a nocmn gnishsigCtznAcademies Citizen hosting agencies enforcement Law Supplemental a euiie orvs h gnysmission, agency’s the revise to utilized be can otanctzn n volunteers. and citizens train to

PAGE 44 nocmn’ epnet victims. to response enforcement’s The nomto-ahrn ous n xesv edtsig The testing. field extensive and forums, information-gathering the and o ntttoaiigasiti a nocmn oiyadcluet nac itmrsos hog l set falaw a of aspects all through themes: overarching response following victim enhance the conveys to culture It and agency. policy enforcement enforcement law in shift a institutionalizing for necnetdvlms the volumes: interconnected n omnt tkhlest dniyadadesteumtneso itm.The victims. of needs unmet the address and identify to stakeholders community and the the and Package) include collaboration (Strategy Crime Victims this of Victims of and milestones on rights Summit Key victim Policy crime National needs. promote 1999 victim to address collaborated effectively have to Justice, ability enforcement’s of Department law facilitate U.S. Programs, Justice of Office the at o vradcd,teItrainlAscaino heso Police of Chiefs of Association International the decade, a over For 1: REFERENCE Strategy I I I I riigSplmna Vlm 4) (Volume Supplemental Training hne huhi iltk ie ilb uulybnfiilt h gnyadcommunity and agency the to beneficial mutually be will time, take needs will victim addressing it fully though in Change, play to crimes roles all have of personnel victims enforcement law to response All their enhance to capacity the has agency policing Any community of component integral an is response victim Enhancing dnie riiga n ftefu seta opnnsfrcetn utial nacmnst law to enhancements sustainable creating for components essential four the of one as training identified h umtwstefis ut-icpiaydaou ewe rmnljsieprofessionals justice criminal between dialogue multi-disciplinary first the was Summit The . taey(oue1) (Volume Strategy tuiie nig rmteVcisSmi,ntoa multi-disciplinary national Summit, Victims the from findings utilizes It . the , mlmnainGie(oue2) (Volume Guide Implementation 1tCnuySrtg o nacn a nocmn epneto Response Enforcement Law Enhancing for Strategy Century 21st taeyPackage Strategy IC)adteOfiefrVciso Crime of Victims for Office the and (IACP) sacmrhnieadssei model systemic and comprehensive a is the , taeyPackage Strategy eoreTokt(oue3) (Volume Toolkit Resource ossso four of consists (OVC) ,

PAGE 45 ee rtclNeso Victims of Needs Critical Seven 2: REFERENCE 7. 6. 5. 4. 3. 2. 1. nvcis etitrss n odn fedr accountable. offenders holding and interests, best victims’ in Justice. concerns. their Voice. novmn ihtejsiesystem. their throughout justice support the and with information involvement consistent receive victims that ensure to necessary Continuity. composition. Access. eore vial ote,adke itm prsdo h ttso hi investigation. their of status the of apprised victims keep and them, to available resources Information. services. victim Support. incident. the for responsible feel them making without re-victimization of likelihood Safety. a nocmn hudepwrvcisb norgn hmt s usin n itnn to listening and questions ask to them encouraging by victims empower should enforcement Law nomto hudb edl vial nlnugsadfrasta ersn h community’s the represent that formats and languages in available readily be should Information itm hudb rtce rmr-itmzto n dctdo o odces the decrease to how on educated and re-victimization from protected be should Victims itm edt elta a nocmn fcr r on h ette a o hm working them, for can they best the doing are officers enforcement law that feel to need Victims a nocmn hudpoiecretadacrt eerlifrainaotavailable about information referral accurate and current provide should enforcement Law olbrto ihvci evc rvdr n te rmnljsiepoesoasis professionals justice criminal other and providers service victim with Collaboration a nocmn ed opoievciswt nomto bu hi ihs the rights, their about information with victims provide to needs enforcement Law

PAGE 46 1 oiyManual Policy evro O)Plc Department Police (OR) Beaverton itmt eosrt nnilhrsi (http://www.navaa.org hardship financial demonstrate to victim o eia n uea xess e ttsofrribreetfrpoet oss n ubro ttsrqiethe require states of number a and losses, property for reimbursement offer reimbursement states to Few limited is expenses. compensation funeral Often and medical services. for and/or benefits receive to restrictions eligibility have programs itm bu vial opnainaddsrbt h om.Ofiessol eaaeta otcompensation most that aware be should Officers forms. the distribute and compensation available about victims l 0sae aeetbihdvci opnainporm.Lwefreetaece a erqie oinform to required be may agencies enforcement Law programs. compensation victim established have states 50 All CieVcis ilo ihs”[netAec aeadApial hpe fSaeCode State of Chapter Applicable and Name Agency [Insert Rights.” of Bill Victims’ “Crime fcr hudas rvd itm iha vial omnt evcsadRsucsCr i applicable). (if Card Resources and Services Community Available an with victims provide also should Officers itm fciewt oieo hi Isr orState Your [Insert their of notice with crime of victims RM ITM’BL FRGT.Ofieswl eoefmla ihadahr oteapial eurmnskona the as known requirements applicable the to adhere and with familiar become will Officers RIGHTS. OF BILL VICTIMS’ CRIME and cards on rights victim include of to summary order a in www.victimlaw.info print crime agencies (see enforcement victims of law victims to Many to them applicable distribute training. laws and any response identify policy victim and the legislation the in state of them research construction set to the to essential during rights consulted is of be It should bill victims’ policy. laws their adopted state Undoubtedly, increasing have and states treatment. victims Some fair of treatment for process. improving standards justice of criminal goal the the in with participate states to opportunities 50 all in enacted been has Legislation Rights of Bill Victims’ Crime State are: policy response victim the into inclusion for suggested elements Several 3: REFERENCE Example itmo rm ilpoieaporaevcis ihsntc ygvn n xliigteaec sudVcis ihsCard. Rights Victims’ issued agency the explaining and giving by notice rights victims’ appropriate provide will crime a of victim htaet epoie ovcis Isr gnyNm n plcbeCatradScino tt Code State of Section and Chapter Applicable and Name Agency [Insert victims. to provided be to are that I I I I I okn ihVci evc Partners Service Victim with Working Victim the with Follow-up for Procedures Contact Victim Initial for Procedures Employees of Expectations Rights of Bill Victims’ Crime State 1 osiuinlrgt.Ofiesworaoal eiv htapro a ena been has person a that believe reasonably who Officers rights. constitutional ] o tt laws). state for http://www.nacvcb.org; ensvrossrie n notifications and services various defines ] ). eursofiest provide to officers requires ]

PAGE 47 2 oiyManual Policy 3 oiyManual Policy 4 I)Plc Department. Police (IL) Mundelein by #45 Task Training Field and Paper, Issues & Concepts Policy, Model Assistance Victim Police IACP 1991 the using written were evro O)Plc Department Police (OR) Beaverton evro O)Plc Department Police (OR) Beaverton hsadtenx he subsections three next the and This yterveigsprio.Bifigrmnesaddsusosivligseilo hlegn ae hudocro eua basis. regular a on occur should cases challenging or special involving discussions and reminders Briefing supervisor. reviewing the by o a nocmn sntaruiecl o h itm nodrt amadass h itm fcr shall: officers victim, the assist and calm to order In victim. the for call routine a not is enforcement law for assigned be will follow-up Necessary response. victim appropriate of documentation for look must reports review who Supervisors service. fcr hudb estv owa h itmi xeinigadrcgieta htmyb osdrdaruiecall routine a considered be may what that recognize and experiencing is victim the what to sensitive be should Officers Contact Victim Initial for Procedures victim of level appropriate an delivering are employees ensure and victims to response concerning performance staff monitor will Supervisors Example and achieving in accountability. role of key level a high play a ensuring they because by important response is victim enhanced policy agency-wide response victim an victim.sustaining the a in affect supervisors negatively of or role positively the the either Addressing in may occur point to critical event this treat traumatic at will most employee crime the an a be by of may done victim this and a that said be aware is to be What believed always reasonably must person Employees life. victim’s a empathy. with telephone, and compassion by with or person person that in whether contact, has who employee Any available to victims connect to listening, necessary active materials resource to receive limited also not will services. but community Officers including, phone victims, returned to skills. and communication response of follow-up concerning other one timely training and includes is ongoing delivery, Assistance information receive case will a families. Officers concerning their information and of required. provide crime Lack point, when possible of calls earliest victims them. the among help dissatisfaction at may be of will, sources that will Officers resources greatest victims available the many personnel. any that enforcement recognized to law referrals is including to It victims, well to relate assistance respect. not and may dignity, and fairness, compassion, stress emotional with extreme members agency under by treated be will victims All empathy. and compassion personExample with a her with or contact him has treat who will employee crime any a that policy of response victim victim a the be in to state believed to reasonably agency the for beneficial is It Employees of Expectations 3 2 .Poierasrneta h itmsratosaenra n understandable and normal are reactions victim’s the that reassurance Provide 3. victim the for empathy Express describing while 2. emotions and feelings express to time of period reasonable a victim the Allow 1. hthpee uigteincident the during happened what 4

PAGE 48 aet h rm rvninunit. prevention crime the to made bu hi ed,admk eerl osucso sitne fhm rbsns euiyi rbe,rfrascnbe can referrals problem, a is security business or home If assistance. of sources to referrals make and needs, their about htteaec scnend fcr h aeteeclscnlse o in fdpeso rdsrs,aktevictims the ask distress, or depression of signs for listen can calls these make who Officers concerned. is agency the that h epnigofie a left. has officer responding the oee,ee hnn ute nomto sfrhoig hs al a civ eodojcie–asrn victims assuring – objective second a achieve can calls these forthcoming, is information further no when even However, investigation. the to useful information h nomto hyhv sisgicn.Vciswod eotcie ntal a ihoddtiste ealdafter recalled they details withhold may initially crimes report do who Victims insignificant. is have they information the rms nsm gnis fcr r sindt aeruievci alak.Uuly h betv st gain to is objective the Usually, callbacks. victim routine make to assigned are officers agencies, some In crimes. eas hyfe htlwefreetaece onthv iet ecnendwt mnr niet,o hybelieve they or incidents, “minor” with concerned be to time have not do agencies enforcement law that feel they because ako nomto bu aesau a eoeo h raetsucso istsato mn itm h report who victims among dissatisfaction of sources greatest the of one be can status case about information of Lack Victim the with Follow-up for Procedures ti motn oecuaetevci ouetegvnnme.I sblee htmn itm ontrpr crimes report not do victims many that believed is It number. given the use to victim the encourage to important is It a with victim the provide or information contact information. with new card reporting a for leave number officers numbers,phone Many contact police resources. agencies, service other victim and listing numbers, distribution hotline for brochures with officers provide agencies Some include: These information. and support for needs victim meet to steps appropriate take officers that important is It .Rsodn otevci’ usin n ocrst h eto h fcrsability officer’s the of best the to concerns have and may questions they victim’s needs the special to address Responding to available are that 5. services additional any of victim the Informing about information 4. additional report to call can victim the that number telephone agency case an the Providing of processing the in 3. steps subsequent the of victim the Informing or threaten companions suspect’s 2. the and/or suspect the if do to what about victim the Advising 1. victim the with work and assist to commitment personal Emphasize the to victim 6. the from act criminal the for responsibility and self-blame victim’s the redirect thereof Help lack apparent the or emotions 5. and actions, feelings, victim’s the judging Avoid 4. h aeo orciea paeaottesau ftecase the of status the about update an receive to or case the her or him intimidate offender

PAGE 49 oneig n nsrietann o ieofficers. line for training in-service and counseling, fee yteevci sitneporm r rne aeil,rfras nomto ncs tts short-term status, case on frequently information most referrals, services materials, printed The are robbery. programs assistance and burglary victim these of victims by offered to services special provide one-third Approximately abuse. w-hrso hs oiebsdporm ev itm fvoetcie nldn ae oetcvoec,adchild and violence, domestic rape, including crimes violent of victims serve programs police-based these of two-thirds oeta hr flwefreetaece nlrejrsitosoeaeteronvci sitneporm.About programs. assistance victim own their operate jurisdictions large in agencies enforcement law of third a than More Partners Service Victim with Working following: the include minimum a at should investigation follow-up the during provided is that assistance Victim the and familiar most the process. court be whole may particular the in during the officer see investigating go will The can victim they the concerns. need, person these reassuring victims of most what understand some they with when deal but to victims, step for extra frustrations these of all alleviate cannot Officers even never may with court but decisions, at parole room and same probation the influence in to them. and opportunity wait about before an to informed both denied required be emerge only be problems not yet Other recrimination, are Victims fear to continued. may have offender. is witnesses may case the other and the and work Victims that from out leave trial. find taking the to be by after only not money transportation may and and who time care victims lose child for may for confusing testify pay and who frustrating sources Victims more frequent even are processes. postponements court be and with can schedules familiar They Court enforcement. trial. law to for goes aggravation case of a when increases information for need Victims’ I I I I I I sinn,weee osbe eintdvci doaet sittevictim the assist to advocate victim designated the a or possible, whenever law Assigning, by permitted as and possible whenever victim authority the prosecuting of property personal the or evidence Returning • • • • regarding: information Relaying necessary whenever if victim transportation the for provision of convenience a including the possible, at appearances required other procedures case and those interviews, the line-ups, in of Scheduling role prosecution successful their the and jeopardize case not the does of disclosure prosecution such the provided in involved procedures the victims to Explaining basis met periodic being a are on needs act, their criminal traumatic if determine or to severe unusually any of victims especially victims, Re-contacting h itmspsil lgblt o itmcompensation victim for system eligibility justice possible criminal victim’s the the and agency, the of operations schedules, and proceedings court status orders restraining release pretrial court their and suspects of detention and arrest the

PAGE 50 itm edt elta a nocmn fcr r on h ette a o hm okn nvcis etinterests, best victims’ in working them, for can they best the accountable. doing offenders are holding officers and enforcement law that feel to need Victims ofcltt h rcs ftann fcr opoieifraint itm,lwefreetaece hudstrongly should agencies enforcement law victims, following: to information the provide doing to consider officers training of process the facilitate To charges, file witnesses. to allow better victims process; encourage be investigative and to the needs; learn aid victims’ emotionally; and compromising recover cooperate, without victims quickly help service can to They return many to provide officers. officers can as organizations, well other as or victims agency enforcement to benefits law the by sponsored whether programs, assistance Victim whether victims to notification trial. witness to and referrals, go counseling, cases offer their may not and Prosecutor-basedor victims crime programs. victim/witness all operate to prosecutors available jurisdictions, larger are programs be many also In may organizations services. nonprofit independent victim and of government, sponsors local of units agencies, health mental Prosecutors, I I I swl scnatifrainfrteprnr ntecommunity the Rights in of partners Bill the Victim for Crime information state’s contact specific as the contains well that as Card Rights Victims’ a distribute and Develop restraining stalking, are crime, that sexual those violence, etc.) noting domestic violation, crimes (i.e. order all crimes certain of victims of victims for services for designed and specifically resources available locally of list resources community a other Develop and providers, service victim advocates, victim with partnerships Develop

PAGE 51 6 5 eie iso statement mission revised statement mission revised udli I)Plc Department Police (IL) Mundelein Department Police (OR) Beaverton oadteegasw os eebrn:Orgets se sorpronl u raetsrnt sorprnrhpwt h community. the with partnership our is strength greatest our personnel; our is asset greatest Our remembering: so do we goals these toward individual promoting while people, all of crime professional, being provide well will and AGENCY] commitment. safety community THE the and involvement OF ensure responsibility citizen [NAME to requires The services which enforcement service, community. law police focused the of within and knowledgeable, quality problems highest of the solution provide and identification to existence the in in is AGENCY] THE OF [NAME The 2 Example life. of standards, quality professional our highest improving the and environment, to committed safer are a We creating crime, community. and city, victims property, supporting the agency, and and lives, the to rights, responding of human goals preserving the service, achieve quality highest to striving the provide while shall AGENCY] THE OF [NAME The by is done be 1 Example can this ways the of One victims. is statement. of it mission treatment agency’s this, the ensure the To on to position language appropriate respect. its adding state and dignity, clearly fairness, compassion, to with agency treated the be for beneficial to entitled are crime of victims All Revisions Statement Mission 4: REFERENCE n omprnrhp oognz taeis hc euecie h ero rm,adipoeteqaiyo ie sw work we As life. of quality the improve and crime, of fear the crime, reduce which strategies, organize to partnerships form and 6 5 hl okn nprnrhpwt u iiest ettecalne freducing of challenges the meet to citizens our with partnership in working while , u fcr ilwr ihcmaso n epc sw sitvcisof victims assist we as respect and compassion with work will officers Our

PAGE 52 neSyor osadDnt in Don’ts and Do’s Seymour, Anne MO. Louis, uprigVciso Crime of Victims Supporting 1 oeCmo osadDon’ts and Do’s Common Some dSot(..,Vci is Aid First Victim (N.D.), Stout Ed (1998). Unpublished noti publication. this into inclusion for modified insignificantly were documents original The MO. Louis, St. oieKumnYvt (N.D.), Kaufman-Yavitz Louise . St. . . OMNCTN IHVICTIMS FOR WITH COMMUNICATING DON’TS AND DO’S SOME DO I I I I I I I I I I I I I h itmt nueta oncini culymd o h victim. the for made actually is connection a that ensure to of victim behalf the on information further for calls/contacts referral make to Offer referrals. appropriate for sites Web and e-mails, telephonenumbers, addresses, names, with system referral a and information Have through follows victim recommendations. a your whether with know never may you that fact the Accept the from recover never may some tragedy. that and crime violent a after lives their reconstructing difficulty extreme have will victims many that Understand mistakes. your from your learning improve by will skills communication you that but made, be will mistakes that Recognize too be yourself. handle to appears to situation difficult a if supervisor a from assistance for Ask patronizing). strengths being (without and qualities victim’s the stress to opportunities for alert Be system. justice criminal the of complexity the recovery or the process of duration the about unrealistic, not but encouraging, Be empathy with experience support. her and talk or to his Validate wants impact. she its or and he crime if the experience about her or his share victim the to Listen not are uncommon. etc. fear, frustration, distress, anger, of feelings victim any the that Let know natural. and normal are reactions their that victims Reassure talk. to where and when by decide away them took letting offender the control the back victims give possible, Where words. are own they their how in describe feeling and happened what tell to time victims Give victim. the to confidence and support, trust, respect, communicate to foremost Attempt DON’T I I I I I I I I I I I ed.Aodtligciial bu lidpoesoasa l costs! all at professionals identified allied their about critically address talking to Avoid best needs. your do will you that and victim problems the solve assure to work must You system. justice the juvenile with or experiences criminal difficult had has who victim a against sides Take handling in issues. possible immediate degree her the or to his victim the assist and Your listen answers. right to the is all job know to nor psychotherapist, a be to victim. Expect the than more talk Don’t constructively. it Use silence. of afraid conversation.Be single a with problems most solve to expected not unsuccessful. are You been has conversation your feel you if discouraged Be victim. the to apparent Remember be crisis. may a anxiety your in that even calm, remain must you that most is the things important of One urgency. or anxiety victim’s the by flustered Become victim. a with argument an into get or arrogant, defensive, Become crime. a after reconstruction victim’s a criticalto are the emotions to and reaction experiences those her validating or and his Listening about crime. listening avoid or victim the from away Shy act. violent the of aftermath it time the the in at or occurring either crime, was the to reacted victim the how guess” “Second important. very becomes lives lives their their affecting over decisions control make regain and to victims for ability committed the her, act violent or a him against over control has or victimized be to no chooses Since victim victims. for choices and decisions making by “overly-helpful” Be crime. that to crime, reaction victim’s each each victim, and each individualize to essential is It own. experiences, your including similar possibly any to experience victim’s the frame to Try against committed was her. that or crime him the for victim the blame or judgmental Be 1

PAGE 53 efEbersole Jeff vv Kurash Aviva ailN Rosenblatt N. Daniel rjc Manager Project Rizzo Michael Manager Project Specialist Project Senior Romashkan Irene Fellow Research Police Capitol U.S. Lieutenant Spochart Michael Fellow Special Manager/IACP Project Office Sheriff’s (VA) County Loudoun Captain Staff of Director/Chief Executive Deputy McMahon W. James Director Executive Director Acting Frost Joye APPOETSTAFF PROJECT IACP STAFF EXECUTIVE IACP JUSTICE OF DEPARTMENT U.S. PROGRAMS, JUSTICE OF OFFICE THE AT (OVC) CRIME OF VICTIMS FOR OFFICE APEDITORS IACP cigPoetAssistant Project Acting Camp Gregory Manager Project Coordinator/Acting Project Former HarringtonJeff Manager Project Former Jordan Suzanne Coordinator Project McCarthy Keely eirPormManager Program Senior NancyTurner ietr eerhCne Directorate Center Research Director, Firman R. John tonyAdvisor Attorney Morrow Meg

PAGE 54 hi Lamberger Chris iyo ln M)Plc Department Police (MI) Flint of City Captain Porter David Committee Services Victims IACP Chair Department Police (NE) Hastings Police of Chief G.Thoren Larry Department Police (IL) Mundelein Chief Deputy O'Brien Michael Department Police (IL) Mundelein Police of Chief Rose J. Raymond Department Police (NC) Charlotte-Mecklenburg Officer Moore Kobee Department Police (NC) Charlotte-Mecklenburg Captain Fields Jimmy Department Police (NC) Charlotte-Mecklenburg Captain Campagna Mike Department Police (NC) Charlotte-Mecklenburg Major Danchess Timothy Department Police (NC) Charlotte-Mecklenburg Captain Brochu Steven Department Police (OR) Beaverton Analyst Management Harrold Michelle Department Police (OR) Beaverton Captain Roberts Tim Department Police (OR) Beaverton Master Range Officer/Firearms Training Senior UJC ATREPRS DIOSADCONSULTANTS AND ADVISORS EXPERTS, MATTER SUBJECT hmsOetinger Thomas Department Police (CA) Diego San Sergeant Shiraishi Michael rcerdeDsg ru,Inc. Group, Design Breckenridge Director Art Rokus Monica Inc. Group, Design Breckenridge Officer Operating Chief McClure Brian Writer/Editor Bright Kim Urbana-Champaign at Illinois of University (PTI) Institute Training Police Gibbons Tom Urbana-Champaign at Illinois of University (PTI) Institute Training Police Director Associate Beem (Cora) Coralyn Urbana-Champaign at Illinois of University (PTI) Institute Training Police Director Fitzpatrick Krystal Department Police (VA) County Fairfax Services Victim of Director Ellis Ann Carroll Department Police (NH) Laconia (Ret.) Police of Chief

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