Annual Report 2017 Publisher: Center for Aviation Competence (CFAC-HSG) Universität St.Gallen

Home , Belair (airline)

Center for Aviation Competence Annual Report 2017 Publisher: Center for Aviation Competence (CFAC-HSG) Universität St.Gallen

Dufourstrasse 40a CH-9000 St.Gallen

Tel. +41 (0)71 224 25 00 Fax +41 (0)71 224 25 36 www.cfac.ch [email protected]

Editor: Dr. Andreas Wittmer

Layout: Nicole Denk, CFAC-HSG und Beate Reichel, www.diekreation.de

Photos/Copyrights: University of St.Gallen (HSG) S. 10 Wunderlin Aerodoc S. 24 Zürich Fughafen Content

Introduction by the president 4 Einleitung des Präsidenten 5

The Center for Aviation Competence of the University of St.Gallen 6

Organization 7 Team CFAC-HSG 8 Staff and Finances 9

Our Work 10

Academic and Executive Education 11 Global Aviation Management CAS-GAM 13 Dissertations, Bachelor- and Master Theses and Seminar Papers 14 Presentations 16 Publications 16

Projects 17

Public Relations 18

Conferences and Conventions 19 Exhibitions 19 Memberships 19 Media 19

Supporters 20

Our Supporters 21 Benefits for Supporters 22

Preview 23

3 Content Introduction by the President

Review/Forecast CFAC 2017/2018 Last year's highlight was the successful completion of planned to carry out such measurements on pilots in the The Center for Aviation Competence CFAC-HSG has the first Global Aviation Management Certificate Pro- simulator in various situations in order to measure the been operating for twelve years and carries out trai- gram. A very motivated and exciting group launched decision-making ability in the team and the influence of ning, executive education and research projects on and the first module Accountable Aviation Management in fatigue on aviation safety. in collaboration with the aviation industry. The CFAC- St. Gallen in January 2017. This was followed by the In- HSG also directs the Headoffice of the Swiss Aerospace ternational Management Module in Singapore in June, The faithful supporters of the CFAC are particularly Cluster with approx. 100 company members and is the by the Aviation Safety Management Module in Septem- gratifying. Without this circle of supporters, who sup- address of the worldwide Air Transport Research Socie- ber and ended with the last module Auditing in Avia- port the Swiss aviation industry with industrial compe- ty (ATRS). It also plays a leading role in the Aviation Re- tion in November. In January 2018, the first CAS-GAM tence on the one hand and with a financial contribution, search Center Switzerland (ARCS) which was founded certificates were handed over to the four successful par- on the other hand, it would not be possible to carry out in Bern on 30th June 2017 together with the ETH Laus- ticipants in St. Gallen. the many and varied tasks for the Swiss aviation indust- anne, the University of Zurich, ZHAW and CSEM. The ry. Many thanks for this generous support. ARCS is open to other universities, which can make a Last year, the CFAC-HSG was able to conclude a rese- scientific contribution to the aviation industry. The aim arch project together with the SBB Research Fund. This The CFAC team has not changed in terms of personnel. of the ARCS is to promote innovation in aviation and to project has given the CFAC a new orientation in rese- The Managing Director, Dr. Andreas Wittmer, was ap- carry out research and development projects in close co- arch. With this project, CFAC is focusing strongly on fu- pointed Head of International Networks at HSG effec- operation with the aviation industry and the Federal Of- ture mobility trends and the future mobility behaviour tive October 1, 2017. In the field of external relations at fice of Civil Aviation (FOCA). Switzerland is thus to be of customers or passengers. Based on this project, a re- HSG he is responsible for the networks and the inter- strengthened as an innovative aviation research locati- search proposal was submitted to the Aviation Research national management & master program (CEMS-MIM). on. ARCS has launched two innovative projects together Center Switzerland (ARCS), which deals with the de- The whole CFAC team is well organized, motivated and with Skyguide for monitoring of drones and to the ef- velopment of aviation infrastructure until 2040 in vari- continues to climb, true to the motto: «The sky is full of fects of wind turbines to air traffic control in 2017. ous scenarios. The CFAC likes to show with its research opportunities.....» what it means economically and socially, if Switzerland The CFAC's training program was expanded in 2017. can participate less in the global market due to stagna- «Afterwork seminars» are now offered on various rele- ting aviation infrastructures and gradually loses market Prof. Dr. Roland Müller vant aviation topics. On 19th October 2017 the traditi- shares. The CFAC also participates in a Skyguide project President of the Academic Advisory Board onal Forum Risk, Safety and Liability in Aviation 2017 together with ARCS partners where the CFAC develops was successfully held with an exciting and varied pro- a business model for drone operations. The CFAC uses gram. The views and experiences from practice, rese- new research methods such as eye tracking, pulse mea- arch, legislation and the judiciary on the areas of safety, surement and brain flow measurements to help bet- security, risk management and liability in aviation were ter understand human behavior in specific situations presented primarily on the basis of current problem in aviation. In cooperation with a diploma student, an areas. eye-tracking study was already carried out with air passengers during the online booking process. Together with researchers from the HSG, ETHZ and ZHAW, it is

Introduction 4 Einleitung des Präsidenten

Rückblick/Ausblick CFAC 2017/2018 Der Höhepunkt des vergangenen Jahres war die er- lomandin eine Eye-tracking Studie mit Flugpassagieren Das Center for Aviation Competence CFAC-HSG ist seit folgreiche Durchführung des ersten Global Aviation beim Online Buchungsvorgang vorgenommen werden. bereits zwölf Jahren tätig und führt Aus- / Weiterbildun- Management Zertifikatskurs. Eine sehr motivierte und Geplant ist zusammen mit Forschern der HSG, ETHZ gen und Forschungsprojekte über und mit der Luftfahr- spannende Gruppe startete im Januar das erste Modul und ZHAW solche Messungen bei Piloten im Simula- tindustrie durch. Das CFAC-HSG leitet ebenfalls die Accountable Aviation Management in St. Gallen. Es folg- tor in verschiedenen Situationen durchzuführen, um die Geschäftsstelle des Swiss Aerospace Clusters mit ca. 100 te im Juni das Internationale Management Modul in Sin- Entschiedungsfähigkeit im Team und der Einfluss von Firmenmitgliedern und ist die Adresse der weltweiten gapur, im September dann das Aviation Safety Manage- Fatigue auf die Sicherheit der Luftfahrt zu messen. Air Transport Research Society (ATRS). ment Modul und endete im November mit dem letzten Modul Auditing in Aviation. Am 24. November durfte Besonders erfreulich sind die treuen Gönner und Es nimmt ebenfalls eine führende Rolle im Aviation Re- das erste CAS-GAM Zertifikat an die vier erfolgreichen Sponsoren des CFAC. Ohne den Kreis von Gönnern die search Center Switzerland (ARCS) zusammen mit der Teilnehmer im Campus E des Hotel Einsteins übergeben einerseits mit Industriekompetenz und andererseits mit ETH Lausanne, Uni Zürich, ZHAW und CSEM ein, wel- werden. einem finanziellen Gönnerbeitrag unterstützen, wären ches am 30. Juni 2017 in Bern gegründet wurde. ARCS die vielfältigen Aufgaben die für die Luftfahrtindustrie ist offen für weitere Hochschulen und Universitäten, Im vergangenen Jahr konnte das CFAC-HSG in der der Schweiz erbracht werden, nicht möglich. Herzlichen welche einen wissenschaftlichen Beitrag leisten können. Forschung ein Projekt zusammen mit dem SBB For- Dank für diese grosszügige Unterstützung. Ziel des ARCS ist es, Innovationen in der Luftfahrt zu schungs-Fond abschliessen. Dieses Projekt hat dem fördern und zu diesem Zweck Forschungs- und Ent- CFAC in der Forschung eine neue Orientierung gegeben. Personell hat sich im Team des CFAC nichts geändert. wicklungsprojekte durchzuführen. Dabei soll eng mit Mit diesem Projekt konzentriert sich das CFAC stark Der Geschäftsführer, Dr. Andreas Wittmer, wurde per der Luftfahrtindustrie und dem Bundesamt für Zivilluft- auf die zukünftigen Mobilitätstrends und das zukünfti- 1. Oktober 2017 zum Head of International Networks fahrt (BAZL) zusammengearbeitet werden. Die Schweiz ge Mobilitätsverhalten der Kunden oder Passagiere. In an der HSG bestellt. Im Bereich Aussenbeziehungen der soll damit als innovativer Forschungsstandorts gestärkt Anlehnung an dieses Projekt konnte ein Forschungsan- HSG ist er für die Netzwerke und das internationale Ma- werden. Das neu gegründete Aviation Research Center trag beim Aviation Research Center Switzerland (ARCS nagement & Masterprogramm (CEMS-MIM) verant- Switzerland ARCS startete zwei innovative Projekte zur )eingegeben werden, wobei es um die Entwicklung der wortlich. Überwachung der Drohnen und zu den Auswirkungen Luftfahrtinfrastruktur bis in das Jahr 2040 in verschiede- von Windkraftturbinen auf die Flugsicherung. nen Szenarien geht. Hier soll der Gesellschaft aufgezeigt Das ganze CFAC Team ist gut organisiert, motiviert und werden, was es wirtschaftlich und gesellschaftlich be- weiterhin auf Steigflug, treu dem Motto:The sky is full of Das Weiterbildungsprogramm des CFAC wurde im Jahr deutet, wenn die Schweiz durch stagnierende Luftfahr- opportunities…. 2017 erweitert. Es werden neu „Afterwork Seminare“ zu tinfrastrukturen weniger am globalen Markt teilhaben verschiedenen relevanten Themen der Luftfahrt angebo- kann und Marktanteile schleichend verliert. Ebenfalls Prof. Dr. Roland Müller ten. Ebenfalls konnte mit ca. 40 Teilnehmern das schon konnten wir uns über das ARCS an einem Projekt von Präsident des Fachrats traditionsgemässe Forum Risk, Safety and Liability in Skyguide beteiligen, wobei das CFAC ein Geschäftsmo- Aviation am 19. Oktober 2017 im Radisson Blu Flugha- dell für Drohnenoperationen entwickelt. Neu beschäf- fen Zürich durchgeführt werden. tigt sich das CFAC auch mit neuen Forschungsmethoden wie Eye-tracking, Pulsmessung und Hirnströmemessun- gen. Es konnte bereits in Zusammenarbeit mit einer Dip-

5 Introduction The Center for Aviation Competence of the University of St.Gallen

Mission: Due to the complex interrelation and the heterogeneous fields of application in systemic industries such as the Aviation or related industries, we provide scientific, applied and practice-oriented research as well as training and education for managers in systemic industries, governmental or non-profit organizations. We also serve as discussion partners or counterparts for experts and interested parties in the field of Aviation and related industries.

Vision: The CFAC is the number one independent university institution in Switzerland when it comes to research, trainings and further education in the field of management, economics and law in the aviation and related systemic industries such as mobility.

Values: independent, reflective, systemic, practice-oriented, collaborative

Stakeholder: Managers in systemic industries, public or non-profit organizations as well as experts and interested parties.

As one of Europe’s leading business universities, the University of St.Gallen is globally recognized as a place for thought leadership on current economic, business and societal matters and for the development of talents able to integrate perspectives and act both entrepreneurially and responsibly.

The Center for Aviation Comeptence (CFAC-HSG) is an independent institution of the University of St.Gallen. We offer services as well as basic and advanced training courses in aviation and provide service projects, such as market research and studies, using the knowledge that has been generated through research, publications and the experience of our academic advisory board members, partners and our Managing Director and Team. Organization

The Center for Aviation Competence is supported by 1) Chair Management of Network Industries 4) AeroEx GmbH six institutes. The Center’s academic advisory board is & e‐Governance (EPFL‐MIR) AeroEx GmbH is a Swiss‐based company and offers made up of the managing professors of the participating The Chair MIR studies the de‐ and reregulation, as a wide range of services with particular focus on the institutes. The CFAC-HSG is administratively managed well as the governance and the management of the delivery of consultancy and support services to com- by the Institute for Systemic Management and Public different network industries, namely postal services, panies in the aviation industry. The key competences Governance (IMP-HSG) and is led by Dr. Andreas telecommunications, electricity, water distribution are seminars and workshops tailored individually to Wittmer. The six partner institutes are: and sanitation, railways, as well as air transport. They customers’ needs. AeroEx GmbH provides high focus especially on the role the Information and Com- customer value through a quality expert team with • The Institute for Systemic Management and Public munication Technologies (ICTs) play in governing know‐how which has been gained overa long period. Governance (IMP-HSG) – Prof. Dr. Christian Laesser and transforming these industries. • The Research Institute for Labour Economics and Furthermore, the CFAC‐HSG, ZAV‐ZHAW and EPFL‐ Labour Law (FAA-HSG) – Prof. Dr. Thomas Geiser 2) Center for Aviation, Zurich University of applied MIR integrated their activities under the brand Swiss science (ZAV‐ZHAW) Aviation Research Center. By this the three initiators • Chair of Logistic Management (LOG-HSG) – The Centre for Aviation combines various technolo- aim to be the contact point in Switzerland for Aviation Prof. Dr. Wolfgang Stölzle gies, methods and areas of expertise in a bid to find Research and Education. • The Institute for Operations Research and Computa sustainable solutions for the ever‐increasing challen- tional Finance (ior/cf-HSG) – Prof. Dr. Karl Frauen- ges of global mobility, to explore new approaches The CFAC‐HSG provides scientific research, training dorfer of making aviation even more efficient and safe. courses at university level as well as services for private The results of our research are integrated into the companies and public institutions. The results of market • The Research Institute for International Management Bachelor’s degree program in Aviation. research and consulting concentrate on the competen- (FIM-HSG) – Prof. Dr. Winfried Ruigrok ces of the institutes involved which employ around 120 • The St.Gallen Institute of Management in Asia Pte Ltd 3) Institute for Tourism and Leisure Research, Universi‐ scientific researchers. The goals of CFAC‐HSG are sup- (SGI-HSG) – Prof. Dr. Stefan Morkötter ty of Applied Sciences (ITF‐HTW), Chur, Switzerland ported by sponsors from industry as well as from public The Institute for Tourism and Leisure Research (ITF) institutions. Additionally, Chair Management of Network Industries of the University of Applied Sciences (HTW) in Chur, and E-Governance at the École Politechnique Fédérale Switzerland develops inter and transdisciplinary de Lausanne (EPFL-MIR), the Center for Aviation of methods as well as incorporating knowledge into the Zurich University of applied Science in Winterthur service and consulting projects relevant to practical (ZHAW), the Institute for Tourism and Leisure Research applications. The combination of research results (ITF) of the University of Applied Sciences, Chur (HTW), and methods with a practical approach to a problem and the German Aerospace Academy (ASA) are external and the close connection with teaching and executive partners with whom collaboration in projects as well as education/advanced training are the man corner in teaching and advanced education at university/other stones for success in the specific area of tourism. tertiary educational level is being intensified. AeroEx, as an associate partner, is part of the executive education offer of the CFAC-HSG.

7 The Center for Aviation Competence of the University of St.Gallen Team CFAC-HSG

Associate Partners / Academic HSG-Partners

Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Roland Müller, Christian Laesser Thomas Geiser Wolfgang Stölzle Karl Frauendorfer Winfried Ruigrok Stefan Morkoetter President, FAA-HSG IMP-HSG FAA-HSG LOG-HSG ior/cf-HSG FIM-HSG SGI-HSG

Team

Dr. Andreas Wittmer, Erik Linden, Rosi Hess, Nicole Denk, Naomi Bechtold, Rahel Baltensperger, Managing Director Research Associate HR / Accounting Administration Junior Researcher Junior Researcher

CFAC Fellows Associate Partners Contact • AeroEx Center for Aviation Competence • ASA CFAC-HSG Phone: +41 (0)71 224 25 00 • ME Advocat AG Fax: +41 (0)71 224 25 36 • ITF-HTW Chur [email protected] • ZAV ZHAW www.cfac.ch • EPFL-MIR

Joel Hencks Dr. Claudio Noto Dr. René Puls

The Center for Aviation Competence of the University of St.Gallen 8 Staff and Finances

Staff Finances

In 2016, the following employees worked for the Center All employees are involved in various projects. In addi- The financial year of 2017 was a productive year for the for Aviation Competence: tion to staff directly employed at CFAC-HSG, there are Center for Aviation Competence (CFAC-HSG). The in- • Andreas Wittmer (Managing Director) around 120 employees split among the other partner-independent scientific research can be continued thanks • Erik Linden (Doctoral Student) stitutes at the University of St.Gallen who can be ap- to our generous benefactors. • Rosi Hess (HR / Accounting ) pointed depending on their expertise for project works • Nicole Denk (Administration) of the CFAC-HSG. • Naomi Bechtold (Junior Researcher) • Rahel Baltensperger (Junior Researcher) • Joel Hencks (Fellow) • Dr. Claudio Noto (Fellow) • Dr. René Puls (Fellow)

Erik Linden, Nicole Denk, Rosi Hess, Naomi Bechtold, Rahel Baltensperger, Andreas Wittmer Photo: Rolf Kraus

9 The Center for Aviation Competence of the University of St.Gallen Our Work

Besides our academic education, we offer in-house seminars and executive modules, including the CAS in Global Aviation Management. At the same time we are committed to academic research in the field of Aviation and Mobility. Academic and Executive Education

CFAC-HSG offering: Commander Training for Helvetic Airways Global Aviation Management CAS-GAM 2017 • Risk Management (1 module) The commander training was held on January 13rd and The Certificate of Advanced Studies in Global Aviation • Corporate Governance (1 module) November 29th by Prof. Dr. Roland Müller and focused Management (CAS-GAM) is a unique executive educa- • Service Management (1 module) the subject “Duties, competence and responsibility of the tion at university level. For the past 10 years, CFAC- • Leadership (1 module) commander of an airplane”. HSG has been educating aviation managers. The CAS- • Business Model and Strategy (1 module) GAM develops high potential aviation managers into • Overview of the Future Air Traffic Market and global aviation leaders by turning their aviation practice Aerospace Industry (1 module) CFAC Forum Risk, Safety and Liability in Aviation into capabilities for managing global aviation. It pre- • Liability and Insurance (1 module) The CFAC Forum Risk, Safety and Liability in Aviation pares participants to maintain, stream and improve • Air Traffic Corporations and Air Traffic Standards 2017 was successfully held with an exciting and varied insights about the aviation market, competition, custo- (2 modules) programme. The views and experiences from practice, mers, suppliers and regulations. Capacities are built • Aviation Management Module research, legislation and the judiciary on the areas of sa- with respect to challenges in project management, • Accountable Manager Module fety, security, risk management and liability in aviation internal auditing, safety management and cross cultural • Commander Upgrade Module were presented primarily on the basis of current prob- management. • Safety Management System Manager Module lem areas. These informative presentations and the sub- • Aviation Auditor Module sequent panel discussions provided a good framework The direct transfer into practice is achieved by applying • Civil Aviation Instructor Module for discussing current aviation topics. specific business cases, which are often introduced by • Human Factor in cooperation with the Air Zermatt the participants. Equipped with an overview, frame- Training Center (ATC) works and tools, the participants will be able to lead, • Project Leadership (1 module) control and increase the efficiency of processes in global aviation management. They will receive structures and Together with AeroEx: tools to auditing their companies and will be able to re- • Overview of EASA Regulation (1 module) duce the risk by using the provided risk management • Documentation and Management of Records framework. Schemes for quality and safety management (1 module) help them to comply with regulations. Finishing • SMS Essentials (1 module) this program will enable the participants to influence • Internal and External Auditing including Compliance and steer the company by applying their knowledge of Monitoring (1 module) the global system of aviation. • Industry Standards in Aviation (1 module) • Authority & Organization Requirements for CFAC Forum 2017 Photo: Erik Linden Participants of the entire program (four modules, 16 “Operations” (Part ARO/ORO) (1 module) days in total) receive 10 ECTS and the CAS-Certificate. It is possible to attend only one module or individual days as well (these participants receive a confirmation of participation).

11 Our Work Academic and Executive Education

Module 1: Accountable Aviation Management Module 4: Auditing in Aviation HSG Master core elective: Aviation Systems The goal of this module is to answer pending questions, Internal auditing becomes highly important to ensure The Master core elective “Aviation Systems” was offe- but also to educate and update the skills of Accountab- consistently compliance. This module deals with com- red for the ninth time in the spring semester 2017. The le Managers. pliance, the basic regulations to it and with how to in- course was held by Prof. Dr. Christian Laesser and stall efficient internal auditing processes. Dr. Andreas Wittmer. Around 50 students including Module 2: International Aviation Management exchange students regularly attended the lectures and Cross Cultural Management and Communication are actively contributed to the lessons/classes. The evalua key to success, when managing staff with a great diver- tion of the course by the attendees was very positive. sity in culture. The aviation industry grows most in Asia these times. For this reason, a special focus on how to The following subjects were conducted in 2017: do business in Asia and to feel and meet Asian business • Introduction to the Aviation System is important. • The Systems of Aviation • The Value Chain of Aviation • Network Management and Business Models • Marketing in Aviation • Air Transport Technologies • Regulation and Competition Sightseeing of the Unesco World Heritage Abbey in St. Gallen • Air Transport and Tourism In 2017, four participants successfully completed the • Risk Management and Human Factor in Aviation first Global Aviation Management Certificate Course. Guest speakers were Peter Dellenbach (Slot Coordina- tion Switzerland), Karl Isler (Swiss Int. Airlines) and Jan-Christian Schraven (Swiss Int. Airlines).

HSG Asia Compact course: Aviation Management (including Excursion) International Aviation Module in Singapore Twenty-four Master students chose to join the course Aviation Management Asia Compact which took part Module 3: Safety & Security Management from 30 October 2017 to 9th November 2017 at the SGI- The management of safety is highly regulated, but is re- HSG in Singapore followed by an excursion to Dubai gulation enough? This module explains how to be com- for two days. Students received a broad overview of pliant with regulation and offers tools and practices to aviation and in depth knowledge about the system of be efficient. Furthermore, the module discusses cultures aviation. The lectures were accomplished by various and how to achieve cultures that increase safety. Successful participants of CAS-GAM 2017 Dr. Andreas Wittmer (Organisator), Rolf Kraus, René Puls, company visits like visits at Changi Airport and IATA Domenic Seifert, Thomas Stiegmaier (missing) Singapore, the Airbus Training Centre, SwissRe

Our Work 12 Academic and Executive Education

Insurance, Crédit Suisse and Singapore Aerospace The following guest speakers made presentations as part • Human factors Cluster. In the lectures the following subjects were of this course: • Aviation marketing and demand discussed: • Peter Dellenbach, Managing Director, Slot • Customer value in aviation • Introduction to the Aviation System Coordinati on, Switzerland • Revenue management at Swiss International Airlines • The Environment of Aviation • Jan Christian Schraven, Vice President Head of • Slot coordination • The Value Chain of Aviation Operations Planning and Steering, Swiss International • Risk Management in Aviation • Network Management and Business Models Air Lines • Marketing in Aviation • Karl Isler, Head of Rev Mgmt Strategy and The following guest speaker made presentations as part • Air Transport Technologies Operational Research of Swiss International Air Lines of this course: • Regulation and Competition • Markus Maibach, Managing Director, Infras • Karl Isler, Head of Rev Mgmt Strategy and • Risk Management and human factors • Mark Roth, Instructor and Captain A380, Emirates Operational Research of Swiss International Airlines Besides the very rich program, the students had time to Airlines explore the very dynamic city, eat delicious foods and Transportation & Mobility experience the multicultural environment of Singapore. University of Applied Sciences, Chur, Switzerland (HTW): • Introduction to the Aviation Systems Aviation Management, Transportation & Mobility • Systems (environments) of Aviation Zurich University of Applied Sciences (ZHAW), Parts of two courses were offered on the subject “Trans- • Air Transport Case Studies and Introduction Winterthur, Switzerland: Aviation Management portation and Mobility” and “Aviation Management” by to Air Transport & Tourism This course was offered by Dr. Andreas Wittmer during Dr. Andreas Wittmer. The following subjects were • Transport evolution (Past-Present-Future) the spring semester 2017. considered within the Aviation Minor: • Cases in Transport Aviation Management The following subjects were considered: • Network management in Aviation • Introduction to the system of aviation • The value chain of aviation • Economics and its characteristics with regard • Airline business models to airlines, airports and the national economy • Business Aviation • Revenue management (costs, pricing, revenue • Plane technologies management) and operation of airlines Class of HSG Asia • Supply of air transport, value chain, network Compact-Course management Photo: Erik Linden • Ethical issues in Aviation • Schedule planning and slot coordination • Supply system of aviation: network management and business models • Human factors in aviation • Demand system of aviation: customer value • Aviation governance and risk management

13 Our Work Dissertations, Bachelor- and Master Theses and Seminar Papers

The following theses and dissertations were completed in 2017:

Subject Student Bucher Leichtbau AG - Risk Management im Bereich MIC HEMS (CAS-GAM) Team Airport Service Competition & Selection Criteria by Aviation (CAS-GAM) Dr. René Puls Erweiterung von Flughafeninfrastruktur - Flughafen Wien und Changi Airport im Vergleich (CAS-GAM) Thomas Stiegmaier Network strategies of airlines (Bachelor Thesis) Bayer Isabel Stefanie Das Fliegermuseum Altenrhein - Seine volkswirtschaftliche Bedeutung für die Ostschweiz (Bachelor Thesis) Bischofberger Philip Die Einfachheit der Nutzung von Airline Webseiten zum Kauf von Flugtickets - Eine Eye Tracking Analyse anhand der Webseiten der Swiss International Air Lines, Turkish Airlines, Norwegian Air und Ryanair (Bachelor Thesis) Bruschek Tamara Das System Elektromobilität - Eine qualitativ-systemische Analyse der Einflussfaktoren auf die Elektromobilität in der Schweiz (Bachelor Thesis) Gunziger Philipp Needs and benefits of Geneva Airport for its customers (Bachelor Thesis) Jaques David André Freemium-Strategie in der Airline-Branche am Beispiel der Fluggesellschaft Ryanair (Bachelor Thesis) Kocholl Tobias An Analysis of Customer Expectations Towards the Customer Service of Zurich Airport and its Implications (Bachelor Thesis) Meier Nicole Geschäftsmodelle zwischen Regionalairlines und der Geschäftsluftfahrt (Bachelor Thesis) Monney Stéphane The Development of the Commercial Helicopter Market - UAE market insights (Bachelor Thesis) Pohl Thomas Air Berlin - Wie kam es zur Insolvenz? - Eine Qualitative Inhaltsanalyse von Experteninterviews (Bachelor Thesis) Poopalapillai Mathuran Kritischer Vergleich von Long Haul Low Cost Modellen mit Netzwerkmodellen am Beispiel von Lufthansa und Eurowings (Bachelor Thesis) Vitisvorakarn Min Knowledge Transfer within an Aerospace Cluster - Swiss Aerospace Cluster (Bachelor Thesis) Forster David Booking recommendations of search engines – Danger for the Airlines Industry? (Bachelor Thesis) Nachbaur Sabrina Launch of a direct flight from Zurich to Colombo (Bachelor Thesis) Ilangakoon Ishan Airline Crew Satisfaction Concerning Accommodation (Bachelor Thesis) Kerstjens Veronique Key factors influencing the arlines' decision-making process for crew accommodation - An exploratory research (Bachelor Thesis) Campell Lyndzi Airline Business Strategies and Planning - A Course Concept (Bachelor Thesis) Graser Lukas Entwicklung von integrativen Geschäftsmodellen für Airlines und Airports (Bachelor Thesis) Team Angebotsanalyse von Aus- und Weiterbildungsmöglichkeiten in der Aviatik weltweit (Seminar Paper) Team Die Premium Economy Class - Chancen und Gefahren am Beispiel SWISS (Seminar Paper) Team Analyse der Positionierung der Premium-Economy-Class bei Lufthansa anhand der Marketinginstrumente Produkt und Preis (Seminar Paper) Team

Our Work 14 Subject Student Kosten und Nutzen von sicherheitsrelevanter Regulierung in der Kleinfliegerei (Master Thesis) Besser Patrick Private Equity in the Aviation Value Chain (Master Thesis) Graffius Ivo Anselm Negative effects of customer loyalty instruments in the airline industry (Master Thesis) Leu Nicolas The Impact of Expansion Announcements of European Low Cost Carriers on Stock Prices of Network Carriers (Master Thesis) Oberle Christoph The impact of different airline cooperation types on cost & revenue synergies (Master Thesis) Töngi Pascal Pricing of electric vehicles - An empirical analysis of tipping points in customer acceptance (Master Thesis) Bauer Gian Carlo Safety Cultures bei Luftfahrtunternehmen (Master Thesis) Eugster Marco Fostering innovation through the business ecosystem of Swiss companies: Analysis in the Swiss-Indian context (Master Thesis) Schuler Lukas Dominik Analyzing Preference Patterns of Access-based Services at the BoP - A Timorese Case Study (Master Thesis) Schmid Liliane Der Kommandant eines Luftfahrzeuges - Qualifikation, Funktion und Verantwortung (Master Thesis) Bernasconi Fiammetta A Business Perspective on the Internet of Things in Aviation (Master Thesis) Schatzmann Jonathan Developing an automated application vetting software for venture capitalists (Master Thesis) Eber René analyzing Preference Patterns of Access-based Services at the BoP - A Timorese Case Study (Master Thesis) Bernasconi Michael Location choice criteria for Swisss medtech companies in China - Implications for Chinese Industrial Parks (Master Thesis) Wick Elias Kundenbindungsprogramme bei Airlines - Vom Kostenfaktor zum eigenständigen Profit Center (Master Thesis) Classen Julius Geschäftsmodell für den zukünftigen Mobilitätsmarkt der Schweiz (Executive MBA HSG) Ullius Markus Schlüsselfaktoren bei der Internationalisierung des Flughafens Zürich (Executive MBA HSG) Keusch Marc

Aviation Management Asia Compact Class 2017

15 Our Work Presentations and Publications

Presentations Publications CFAC – The Aviation Series

The CFAC made the following public presentations: Various conference papers and articles which were The Aviation Series of the Center for Aviation Compe- published: tence are edited by Prof. Dr. Roland Müller and Andreas Wittmer Dr. Andreas Wittmer: Aviation Systems - The context of Airport operations • A model fo measuring Airport competitiveness: (HSG Alumni Event, Zurich Airport, 13. January 2017) The case of Zurich airport • Fluggastrechte gemäss der Verordnung (EG) In: Journal of Air Transport Management. Nr. 261/2004 Andreas Wittmer B. Feltscher, E. Linden, A. Wittmer In: CFAC-TAS Volume 11, Urs Marti Regionalflugplätze und deren Wirkung auf das Luft- fahrtsystem und die Volkswirtschaft der Schweiz • Introduction to special issue “managing airport infra- • Airport Capacity Allocation with Network Airlines (SAJ Fachtagung, 14. February 2017) structure in the presence of risk and competition” In: CFAC-TAS Volume 12, Claudio Noto In: Journal of Air Transport Management, March 2017 Andreas Wittmer A. Wittmer, H. Niemeier, M. Tretheway Luftfahrt Heute und in Zukunft

(10 Jahre Europoles Suisse gmbH, 27th April 2017) • Die Zukunft der Mobilität

In: Schweizer Jahrbuch für Verkehr 2017. Andreas Wittmer E. Linden, A. Wittmer Hemmnisse für den Luftverkehr durch restriktive Rah- menbedingungen und knappe Infrastruktur (Verkehrsökonomik und Politik, Berlin, 29th June 2017)

Erik Linden, Andreas Wittmer

A model for measuring Airport competitiveness: The case of Zurich Airport

(21st ATRS Conference, Antwerp, July 2017)

Our Work 16 Projects

Following projects were in progress in 2017:

Subject: Mitgliedernutzen Bewertung Subject: Mobilität 2040 Customer: Swiss Aerospace Cluster Customer: SBB Business partners: CFAC Business partners: IMP Description: The goal of this project is to gather all member needs Description: This project in cooperation with the SBB Lab focuses on and wishes for future progress within the Swiss Aero the future of mobility, the customer segments and the space Cluster in a survey. Through the survey it should needs of future mobility customers in the year 2040. be possible to locate these factors in a scientific frame- Therefore, the CFAC describes various scenarios for the work for cluster organizations to help elaborate and future of mobility in the year 2040, analyzes segments of implement a new strategy and roadmap to manage and customers in the new mobility market and formulates the organize the Swiss Aerospace Cluster. needs and describes the behavior of mobility customers in the prior mentioned scenarios of the mobility market in the year 2040.

Subject: COST Action TU1408 Subject: Aviation Research Center Switzerland Customer: COST Action Customer: none Business partner: CFAC, ZHAW, ETH Zurich, ETH Lausanne Business partner: CFAC Description: This project describes research to identify major Description: A collaboration among CFAC-HSG, EPFL-MIR and economic impacts of Swiss regional airports and its ZAV-ZHAW. The aim of the ARCS is research and relevance for regional development. The research also development of new technologies and processes in the seek to identify the governance structure that is the field of aviation in cooperation with universities in most efficient and productive for regional airports in Switzerland. Switzerland.

These are only four of varies projects the CFAC and its partners finished in 2017. Further projects which were in progress are: Airprox Expertise (Customer: Staatsanwalt Winterthur), Drone Operation Switzerland (Customer ARCS, Skyguide), Aviation Management Lab (Customer Swiss Int. Airliens) and Analysis of public mobility behaviour (Customer Canton Graubünden).

17 Our Work Public Relations Public Relations

Media Conferences and Conventions Memberships

The CFAC was regularly present in the media, and was The CFAC attended the following conferences and The list below shows the organizations in which able to transfer many insights from research into conventions in 2017: Dr. Andreas Wittmer represents the CFAC-HSG: impacts to the society: • Air Transport Research Society (ATRS) in Antwerp, 1) Aviation Research Center Switzerland (ARCS) 13.12.2017 Rundschau Beitrag Belgium (Andreas Wittmer, Erik Linden) 2) Air Transport Research Society (ATRS) NZZ, January 11, 2017 • European Aviation Conference EAC in Dublin, • Belair droht das aus (Andreas Wittmer) Irelande (Andreas Wittmer) 3) Transport Research Society, World Conference of Transport Research SRF, Schweiz Aktuell, January 25, 2017 • ERFA Tagung CRM in Raron, Switzerland • Sky Work Airlines auf Expansionskurs (Erik Linden) 4) German Aviation Research Society (G.A.R.S.) (Andreas Wittmer) 5) Swiss Aerospace Cluster

Tagesanzeiger, February 24, 2017 Exhibitions 6) European Air Law Association • Für 87 Franken über den Atlantik (Andreas Wittmer) Erik Linden took part in the Airshow Dubai from 12th 7) Schweizerische Verkehrswissenschaftliche SRF, Tagesschau, June 25, 2017 until 16th November. Gesellschaft (SVWG) • Neuste Trends der Luftfahrtindustrie (Andreas Wittmer) 8) Schweizer Aviatik‐Jounalisten (SAJ)

SRF, Tagesschau, August 15, 2017 9) Aero Club Schweiz and Ostschweiz • Air Berlin ist pleite (Andreas Wittmer) 10) Association Internationale d’Experts Scientifiques n-tv, August 31, 2017 du Tourisme (AIEST) • Nach der air-Berlin-Pleite (Andreas Wittmer)

SRF, 10vor 10, September 13, 2017 • Was geschieht mit Air Berlin? (Andreas Wittmer)

Blick, October 31, 2017 • Sky Work Krise (Andreas Wittmer)

NZZ, November 26, 2017 • Zukunft der Mobilität - SBB Mobilitätsstudie (Andreas Wittmer)

SRF, Rundschau, December 13, 2017 • Beitrag Müde Piloten (Andreas Wittmer)

Erik Linden at the Airshow Dubai Photo: T-Link

19 Public Relations Supporters

In 2017, the CFAC counted 25 institutional and 7 private benefactors. Supporters

Our Supporters

As an independent institution of the University of St.Gallen, the CFAC-HSG focuses its academic research on relevant aviation topics. Thanks to the generosity of our supporters, we were able to do research and contribute important insights to the academic debate and also transfer our knowledge directly to the industry.

Institutional supporters: AeCS Aero Club der Schweiz * Aeropers-Swissalpa * AFAC-Agency for Aviation Communication AG * AIC Consulting AG * Amt für Wirtschaft und Arbeit, Standortförderung Kanton SG * Amt für Verkehr, Volkswirtschaftsdirektion Kanton ZH * AviSwiss GmbH * AXA Corporate Solutions Assurance * Edelweiss Air AG * Grenchen Airport AG * Helvetic Airways AG * IBC Insurance Broking and Consulting Zurich AG * Jet Aviation Business Jets AG * Kessler & CO AG * Lindberg International * Motorflug-Verband der Schweiz * ME Advocat AG * Raiffeisenbank Engelburg * Rega * RUAG Aviation * Skyguide * Swiss Aerospace Cluster * Swiss Helicopter Association * Swiss Pilot School Association * Swissport International Ltd.

Private supporters: Bettermann Thomas * Dobler Bruno * Gasser Marc B. * Hari Benjamin * Horisberger Helga * Laubscher Reto * Puls René

Supporters of the CFAC Forum 2017: Allianz * AXA Corporate Solutions * swiss aerospace cluster * SwissRe Corporate Solutions

THANK YOU!

21 Supporters Supporters

Benefits for Supporters • Advisory opinion with special conditions (Opinion • Network of aviation specialists (relaxed exchange of papers in the field of regulation or management in know-how and meetings with direct contact with us) Not only are supporters of the Center for Aviation aviation for supporters with reduced hourly rates) Competence contributing to the academic research of • Fast and free legal advice about aviation issues (advise Aviation significantly, but can profit from several • Participation at Events with Aviation lectures and by our Professors of the CFAC for free, if an advise can benefits at the same time, as listed below. aviation forums with special conditions (free partici- be given by phone without research effort) pation at gatherings, participation at forums with • CFAC News (Monitoring of Aviation Law, Literature • Fast and free advice about aviation topics in the fields exchange of experience and Apéro with 10 % discount) and Judicative in Air Law, Literature in Aviation of Aviation Management, Aviation Political Issues, Management, Politics, Economics and Society in • Participation at our Aviation Education programs with Aviation Economy, Air Law, Aviation Environment Aviation) with two editions per year. a price reduction of about CHF 300 (Aviation Manage- and Society, Aviation Logistics, Aviation Operation if ment Module, Accountable Manager Module, Auditor an advise can be given by phone without research • Academic works in the field of aviation can be written Module, Safety Manager Module, Certificate Program effort. to requested topics by our supporters (Master theses in Aviation, etc.) or Dissertations which are advised at University of St.Gallen or Bern) • Access to our Aviation publications and information St.Gallen, February 2017 with login on our CFAC Supporters webpage. • Project works and applied research projects to Prof. Dr. Roland Müller Dr. Andreas Wittmer requested topics in the field of aviation of supporters • Books published by the CFAC and of the CFAC President Managing Director (Bachelor and Master level at the University Aviation Series can be bought with 30 % discount. of St.Gallen and at the ZHAW)

Supporters 22 Preview 2018

Bodensee Aerospace Meeting (BAM) 21-23March CAS-GAM 2018 The Swiss Aerospace Cluster organizes the 7th The Global Aviation Management Certificate Bodensee Aerospace Meeting (BAM) in Zurich. Program 2018 starts in January with the first of «Senkrecht nach oben - Aktuelle Entwicklungen in four modules. Interested people can apply on Luft- und Raumfahrt» is the motto of the platform www.cfac.ch or contact the CFAC administration for valuable know-how transfer in the area of space, office [email protected]. rotocraft and general aviation. For the roughly 200 participants, the meeting is the perfect platform for CFAC After Work Seminars at Zurich Airport networking and exchange of knowledge and inno- The CFAC After Work Seminars are a unique vation. opportunity to brush up Aviation knowledge in an easy way. CFAC Seminars in Risk Management 16.02.2018 Risk Management in Aviation In connection with the Bodensee Aerospace 02.03.2018 Commander Training Meeting, the CFAC organises a seminar in the 13.04.2018 Strategy Process in Aviation Priora business centre Zurich. It takes place on 23rd 21.09.2018 Introduction to the System of Aviation of March 2018 on the subject Risk Management. The aim of this seminar is to show the views and Further internal and external Education in 2018: experiences from practise and research to the areas The CFAC intends to attend the Air Tranpsort of Risk Management and Human Factors in the Research Conference in Seoul, the European aviation. Aviation Conference and various G.A.R.S. workshops of the German Aviation Reserach Society. EFMD

AKKREDITIERUNGEN

The sky is full of opportunities...