Aeropuerto Internacional de Tocumen, S.A. / Annual Report 2017
CONTENTS
2 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. President of the Republic of Panama ...... 5
Board of Directors of Aeropuerto Internacional de Tocumen, S. A ...... 6
Message of the General Manager ...... 8
Vision, Mission, Strategic Objectives and Values ...... 10
Organizational Structure ...... 12
Work Team ...... 13
Connectivity ...... 14
Competiveness ...... 20
Growth ...... 24
Services ...... 48
Sustainability ...... 56
Safety ...... 64
Financial Statements ...... 68
Statistics ...... 73
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 3 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. His Excellency Juan Carlos Varela Rodríguez President of the Republic of Panama
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 5 BOARD of Directors
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Members
Dulcidio De la Guardia Marietta Jaén Eduardo Valle Gustavo Him //////// Vidalia de Casado ///////// ///////// ///////// Director – Secretary //////// Director - Chairman Director–Deputy Chairman Director–Treasurer Director–Airlines’ Representative
//////// Rigoberto Lee //////// Federico Humbert /////// Alfredo Fonseca Mora /////// Carlos A. Duboy Director–Workers’Representative Director– Comptroller General of the Republic Director-Civil Aviation Director–General Manager
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 7 MESSAGE General Manager Competiveness and Connectivity, key for the airline industry in Panama
The administration of the 5 in the number of passengers international airports, under mobilized, going from 14.7 million the management of Aeropuerto in 2016 to 15.6 million in 2017, Internacional de Tocumen, demonstrating that the aviation S.A. throughout 2017, has industry is a driver of economic, required significant investments tourism and social growth in in construction, equipment, Panama. rehabilitation and maintenance of the existing infrastructure, to Tocumen International Airport modernize and expand our capacity, registered 145,914 operations in addition to the recruitment and from January to December 2017, training of qualified personnel to representing a 1.5 percent growth, meet the demand for services and compared to the year 2016, with the great increase in passengers, 145,245 operations. which the aeronautical industry has been experiencing every year in We receive an average of 5,900 Panama. weekly flights, and today some 84 air connections are made Our quantitative performance indicators show that the 27 commercial airlines that operate in the Tocumen International Airport Carlos A. Duboy reached a record growth General Manager Aeropuerto Internacional de Tocumen, S.A.
8 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. to 35 countries in America and airlines and new commercial pavement, improving air operation, We continue to strengthen the Europe. concessions, which allowed us to operational safety and offering competiveness of our “strategic contribute to the State in 2017 an greater load / passenger capacity to asset”, while we trace the route for We have maintained a continuous estimated 106 million dollars*. aircraft, which meet the demand for the incorporation of new operators improvement process to achieve flights to and from the air terminal. and face this growth, improve traveler satisfaction in each of the We started the first phase of the quality, capacity and safety of details that make up the chain of logistics area of 18 hectares, on the We move forward with the our structures through first world customer service; reaffirming our premises of the cargo terminal. The construction of 3 aircraft fuel facilities and an excellent team excellence commitment in the project will provide users with an storage, with a one million gallon committed to reach the goals services we offer in our airport efficient operating complex under capacity each; this adds 4.4 million presented by the administration of network, moving towards facilities the free zone regime, allowing gallons of jet fuel to the current Tocumen International Airport.. where the experience is fast: added value logistical and industrial capacity, and allows us to secure with self-service options, which activities. our reserves for seven days. eliminate obstacles in all stages of the process, from boarding to take- As part of the works aligned with Panama’s privileged geographical off, and in which responsibility is the Reinforcement Plan and actions position, as a meeting point between shared with the airlines and entities that will be executed in the short, the Americas and the whole world, stationed at the terminal. medium and long term, in order to has always kept us as a key figure increase the reliability of the energy in air transportation; we closed 2017 We have promoted integrity, distribution service, we closed the with 83% progress in the Terminal 2 transparency and good practices year 2017 with a 43% progress in Expansion Project, whose modern in or public procurement process, the strengthening of the electrical and extensive facilities we have as well as in the new concessions system, in order to comply efficiently foreseen will begin operations at the granted during our administration. and with greater capacity with the end of the year 2018. demand growth, ensuring a safe In that sense, now the airport hub system for air operations registered The aeronautical analysis company, generates a wide range of economic by the terminal and the future Official Airline Guide of London, activity for the country, representing building, adding 20 new boarding rated Tocumen International Airport 5% of the GDP. bridges as the most punctual in Latin America. Likewise, we are in the The finances of the terminal The extension along the north track second position in the global ranking improved thanks to more air (03 left) of the Tocumen International of medium-sized airports, next only * Preliminary financial data prior to external frequencies, the arrival of new Airport, involved the reform of the to the English city of Birmingham. auditors review.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 9 VISION, MISSION, Strategic Objectives and Values
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Vision
“Airport services leader in the region and driver of Panama’s growth” Mission
“Manage a network of safe and efficient airports with a dynamic culture, offering world-class infrastructure and services.” Strategic Objectives
1. Ensure financial sustainability for the benefit of our country
2. Provide efficient and state-of-the-art infrastructure
3. Offer competitive products and outstanding services
4. Improve processes, incorporating/implementing technology and innovation
5. Increase productivity and the well-being of our human capital
Values
1. Excellency 2. Responsibility 3. Transparency 4. Reliability 5. Honesty
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 11 ORGANIZATIONAL Structure
Board of Directors
General Manager
Vice Presidency Departament General Council Internal Audits
Section
Public Relations and Communication
Vice Presidency Vice Presidency Vice Presidency Vice Presidency Vice Presidency Vice Presidency Vice Presidency Vice Presidency Vice Presidency for Finance and for Engineering and for Planning and for Airport Services for Commercial for Operations for Human Resources for Technology for Maintenance Administration Program Management Strategy Services
12 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Staff Vice Presidencies
Vilma De Luca Temistocles Rosas Carmen de Pagés Ricardo Morgan Franklin Carrillo Vice President for General Council Vice President for Finance and Administration Vice President for Planning and Strategy Vice President for Maintenance Vice President for Commercial Services
Jairo Triana Carlos Rodríguez Ricardo Quintero Dalys Gonzáles Vice President for Engineering and Program Management Vice President for Airport Services Vice President forTechnology Vice President for Human Resources Vice Presidency for Operations
Bolívar Castillo Claudio Dutary Rosa Muñoz Protection and Airport Security Manager Tocumen International Airport Operations Manager Regional Airports Operations Manager
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 13 CONNECTIVITY Our Strength
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Panama’s privileged geographical position favors commerce and In 2017 we reaffirm the fact business tremendously. Located southeast of Central America, it that Panama has one of borders the Caribbean Sea to the north, the Pacific Ocean to the the most advanced airport south, Colombia to the east, and Costa Rica to the west. It is consists infrastructures in Latin of 10 provinces, 79 municipalities, America, and our airport is 5 indigenous regions and 640 corregimientos. This small but ranked as the third best airport thriving country is located on an isthmus that joins the Americas. in the region
This positions Panama as a service center of high global importance with extremely favorable logistics conditions for trade; having a strategic position as a meeting point and mandatory transit area in the region; becoming a strong point for interaction between our continents and the rest of the world.
Its conditions as a logistics cluster are framed having as focal point activities such as those described below:(1) The Panama Canal, created more than a century ago to unite the Pacific Ocean with the Caribbean Sea, which handles great traffic of the world’s merchant marine. Operations in Tocumen International Airport
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 15 bringing extraordinary dividends to process; considering the increase Graph 1.0 – Passenger historical movement and Panama; (2) its tourism potential with in passenger demand forecasts projection beautiful exclusive beach resorts (Graph 1.0). To meet this demand, the construction project of the South 10.17 11.59 12.86 13.63 14.74 15.62 15.99 16.86 17.87 18.90 19.99 21.14 22.29 23.38 facing the Pacific Ocean and the Terminal, as it was initially called, 25,000,000 Caribbean Sea side with beautiful soft sand beaches and turquoise or new Terminal 2 (T2) is being 20,000,000 blue sea; (3) the Colon Free Zone, executed. strengthened by the Panama Canal, 15,000,000 has driven many multinational In 2017 the Tocumen International companies to choose Panama for Airport connected our country 10,000,000 their headquarters or head office with 84 destinations in more than due to the high concentration 35 countries in North, South and 5,000,000 of trade in the region,and (4) its Central America, the Caribbean 0 banking systemhas increased its and Europe, generating in fiscal 2012 2013 2014 2015 2016 2017 2018P 2019P 2020P 2021P 2022P 2023P 2024P 2025P potential throughout the years year 2017 approximately 146,000 registered operations between, Origin / destination passengers Commuting passengers P(Projected) making it one of the most important financial centers. passenger and cargo airlines. Enrique Malek International Airport, In 2017 we reaffirm the fact that benefits from connectivity to and Panama has one of the most from the Tocumen International advanced airport infrastructures in Airport, favoring the connection to Latin America, our airport is ranked international flights as the third best airport in Latin America; and continues to be a The rest of the regional airports, connection hub for North America, as they are known, have increased South America as well as other passenger movement in 2017. destinations around the world. In the case of Scarlett Martínez The most important airlines in the International Airport, its high season region operate in the airport and we is during the months of November, Arrival of passengers at Scarlett Martínez International Airport in Río Hato are adding new airlines as well as December, January and February; destinations and it has been favored with the arrival of charter flights of the Tocumen Airport is in an Canadian airline Sunwing. unprecedented expansion
16 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. The Panama Pacifico International Airport registered an increase in passenger movement, which is attributed to the operations of the new low-cost airline WINGO, which began operations at the end of the year 2016.
3. ENRIQUE JIMÉNEZ Portobelo Almirante INTERNATIONAL AIRPORT Cartí Guna yala
Bocas del toro Panamá Cañita Chepo Madugandí Colón Tocumen 1. TOCUMEN INTERNATIONAL Tortí Wargandí AIRPORT Chiriquí Panamá Oeste Aguafría Grande
Chiriquí Ngäbe-Buglé Chorrera 2. PANAMA PACIFICO Coclé INTERNATIONAL AIRPORT Metetí Penonomé Canglón Emberá Paso Canoa David Wounaan San Félix 4. SCARLETT MARTINEZ Veraguas INTERNATIONAL AIRPORT Yaviza Divisa 5. ENRIQUE MALEK INTERNATIONAL Santiago AIRPORT Ocú Chitré Darién Herrera Emberá Wounaan Las Tablas
Los Santos Pedasí Tortí
REGIONAL AIRPORTS LOCATION
Regarding connectivity, we must mention that in 2014 Tocumen International Airport took on the operation of four (4) regional airports distributed throughout the Republic of Panama: Panama Pacifico International Airport, located in the province from West Panama; the Enrique Jiménez International Airport, located in the province of Colón; the Enrique Malek International Airport, located in the province of Chiriquí and the Scarlett Martínez International Airport, located in the province of Coclé.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 17 Enrique Malek International Airport in David. Inauguration of the new destination from the Tocumen International Airport: “Mendoza” in Argentina.
Wingo airlines operations at Panama Pacifico International Airport. Inauguration of the new destination from Tocumen International Airport: “Denver” in the United States. We connect our country with 84 destinations in more than 35 countries
18 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Tocumen International Airport is classified as the best airport in Central America and the Caribbean; and as the third best airport in Latin America; During 2017, an average of 400 daily operations were carried out; it connected 84 destinations creating the largest international network in Latin America with 74 routes of one or more daily frequencies. These figures strengthen and validate our connectivity.
Number of Destinations per Country Number of Daily Frequencies
PANAMÁ 84
MÉXICO 58 34
SAO PAULO 53
LIMA 51 14 6 BOGOTÁ 46 9 BUENOS AIRES 45 12 11 SANTIAGO DE CHILE 43 30 RIO DE JANEIRO 26 10 MONTEVIDEO 15
MEDELLIN 13 5
CARTAGENA 12
QUITO 12
CALI 9 5 SAN JOSÉ 8
Source: Each airport web page (2017 data). Source: Vice Presidency for Planning and Strategy, statistics(2017 data)
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 19 COMPETITIVENESS Our Strategy
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Tocumen International Airport is key to Panama’s air connectivity, as it reaffirms its competitiveness Tocumen International and that of the country, attracting Airport is key to Panama’s foreign investment; and overall, for companies looking for competitive air connectivity markets to do business, promoting tourism and adding value to the country as an international connection center.
Its importance is such that, according to the International Civil Aviation Organization (ICAO), it is the only airport in Central America that has two airstrips at sea level, with 34 boarding gates, 6 remote positions, and a capacity to move more of 15 million passengers per year.
Tocumen International Airport is the main and largest airport infrastructure in the country and the most advanced in Latin America, our services together the strategy of the Panamanian airline, Copa Airlines, has positioned it as the “Hub of the Americas”. Passenger movement forecasts show us a sustained increase in passengers,
Preparation of a an aircraft of the panamanian airline COPA
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 21 so we bet on an orderly planning Commercial Services Offer and a continuous expansion The commercial offer at Tocumen development program; what International has remained in the represents for the administration the main business categories in the challenge of staying competitive and International area: sustainable, at the level of the region and the world. The expansion of our • Duty Free operational capacity through the • Chocolate construction of a new infrastructure • Clothing shops is one of the fundamental links of • Accessories our modernization program, which • Food and drinks will add a terminal with an overall We expanded our offer and new stores will be opening in 2018. surface of 116,000 square meters, To complement our offer for our 8 remote positions, 20 boarding and passengers; and with the main disembarking gates. objective of providing a better experience meeting their needs For revenue diversification during their transit through our purposes, approximately 8,000 airport, bidding processes were square meters will be allocated for carried out to expand our commercial commercial spaces and Duty Free offer, adding new premises in the stores; a 3,000-meter VIP area, a following categories: VIP room, food court and a varied food offer. coffee shop, bar, jewelry, among According to feasibility studies, others. once this expansion is completed, the airport will be ready immediately In the category of casual clothing, Opening of the restaurant Subway on the airside y to transport more than 21 million the participation of important brands passengers per year; a result that was also obtained, with new stores will allow Tocumen International at the beginning of 2018. Airport to consolidate its leading and competitive position in the Among Tocumen International Central American region. Airport services offer, two types of “Non-Aeronautical Services” and “Aeronautical Services” stand out.
22 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Non-Aeronautical Services: commission for the fuel dispatched, • Service for VIP passengers it is estimated that CLH Aviación will • VIPLounge start operations in the month of July • Car leasing 2018. We expanded our service • Transportation offer in both areas: CLH Aviación, S.A. is a company Among the Aeronautical Services created in 1997, and is present in “Aeronautical” and we have a wide offer: most Spanish airports of the Iberian • Groundhandling service for Peninsula and the Balearic Islands “Non-aeronautical” aircraft offering storage, distribution and • Aircraft power services on board aircraft fuel and aviation • Cargo and courier lubricants dispatching. • Aircraft cleaning • FBOs (Fixed Base Operator) Additionally, CLH Aviación, S.A., • Aircraft fuel dispatch service manages, advises and provides technical assistance for the In this last item, we can highlight installation and maintenance of that in 2017 we tendered the aircraft distribution networks of different fuel dispatching service. In the types of aviation fuels. It currently month of August the international manages 5 hydrant networks in company CLH Aviación, S.A., was airports in Spain. The company awarded to offer sale, transportation also provides fuel infrastructure and distribution of fuel, lubricants management services outside for the aircrafts that operating in airport premises, including the Tocumen International Airport, as management of documentation and well as in the regional airports under fiscal controls associated with these our administration. facilities.
The concession will have a 10- year term and during the term of this contract, the company will pay the Tocumen International Airport a 0.05525 cents per gallon Tender for aircraft fuel dispatch concession.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 23 GROWTH Our development
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. The accelerated and sustained growth in passenger a movement in recent years has led Tocumen The strategy of International Airport to create a transforming and strategy embodied in a Master Development Plan for the next modernizing the airport, twenty years. This strategy of transforming and modernizing the has led us to define two airport has led us to define two strategic business axes. strategic business axes
Business Axis 1 - Airport City
Conceived to meet passenger and commercial airlines demands, it will complement the expansion program through strategic planning, transformation and urban planning of the of Tocumen International Airport grounds.
Tocumen International Airport Expansion Program New Terminal 2 Project (T2)
The new Passenger Terminal building “Terminal 2”, has an approximate surface of 116,000 square meters, developed mainly on two levels, for departures and Progress in the construction of the building that connects Terminals 1 and 2
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 25 arrivals. It has a length of 650 Information Systems, among others. meters and a width of 170 meters at the widest part and 23 meters in the For air conditioning production, a narrowest part towards its north and specific building has been built for south ends. It has an emblematic chilled water production to serve design created by the famous the terminal’s air conditioning architecture studio of Sir Norman production. Foster & Partners, from England. The Riverclack roof system (metallic The new passenger terminal will roof system), in bronze-colored pre- have the capacity to serve aircrafts molded aluminum sheet, will have Aerial view of the new Terminal 2 under construction. in 20 contact positions and 8 in overhead lighting by means of remote positions, taxiways, parking skylights distributed throughout the platforms and aircraft circulation, roof that, added to its special design adding a pavement surface of more glazed facade, it will provide good than 250,000 square meters. and efficient natural lighting during many hours of the day, collaborating In order to meet security substantially to energy savings. requirements, a One Stop Security (OSS) for its acronym in English, To achieve a true functional will be implemented, which will help integration between both terminals, control passengers in transfers there will be a connector building before they access their next flight. that will join them physically, its Works of floor finishes in the newTerminal 2 equidistant location is strategic both It will have state-of-the-art special for the distribution of facilities and technology systems, among which for the flow of personnel working at stand out the baggage handling the airport. system (BHS), CCTV (closed circuit television), Access Control, Fire During 2017, design and System, Building Management construction production was System (BMS), Passenger centralized in different work fronts,
26 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. being the most relevant: December 2017: The new passenger • Roof cover Financial 88.06 percent. Physical • Curtain wall 82.34 percent - Difference 5.72 terminal will have • Finishes (includes walls, floors percent. the capacity to serve and coverings) • Facilities: air conditioning, aircrafts in 20 contact air extraction and renewal system, fire protection system, positions and 8 in supply and distribution remote positions of drinking water, special CCTV systems (closed circuit television), data and communications network, electricity supply and distribution, lighting system) • Baggage handling system • Access control system • Security systems • Boarding bridges • Platform for parking and circulation of aircraft • Aircraft fuel distribution and supply system.
Project Advance Project:
December 2016: Financial 68.21 percent. Physical 58.29 percent - Difference 9.92 Aerial view of the new remote aircraft parking platform. percent.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 27 Investment Plan projects to should provide a surface expand capacity resistant to aircrafts jet and possible fuel spills as well as 1. Design and reconstruction of a structural capacity against pavements, lighting, signaling, the torsional forces induced by drainage and marking of taxiway the pivoting movements of the H and threshold of runway 03L aircraft, either when accessing of Tocumen International Airport. threshold H or by maneuvers that In order to solve the advanced oblige to perform a backtrack on deterioration in of H Street track. and Threshold 03L, Threshold Works of reconstruction of pavements in Taxiway H. 03L and H Street H are being The variety of pavement sections reconstructed. in zone H, the difference in age of these pavements and the The purpose of the design advanced state of deterioration is to provide a pavement in almost half of these pavements with a lifespan according to justify the replacement of the Panamanian international and entire H access area and the national standards for at least construction of new quality 20 years (with an adequate pavement, which guarantees maintenance plan). the continued operation of said access for the next years. The Threshold 03L is a key piece use of a pavement with hydraulic View of the construction works of the new pavement in taxiway in the operation of the airport concrete was implemented and maneuvering area and the includes the demolition and antiquity of the pavement (track reconstruction of existing ones built in the 50s), which require a up to (include) the subgrade greater actions; that is the origin that must be repaired with the for carrying out reconstruction removal of existing material and tasks. Additionally, the threshold the replacement with another
28 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. of high quality; additionally, the was completed in the month of disposal of surface drainage May 2017 and will improve the With regards to the planning, systems and sub-drains in such airport infrastructure allowing a way that the possible sub-base us to provide safer services to it is foreseen to implement losses are corrected either by the airlines. civil underground electrical ascent of the water table or by lateral or superficial infiltrations Design and construction of and communication (through the pavement joints). aircraft platform parking in the area near the Rescue infrastructures for future During the project execution, and Firefighting Station (SEI). developments there was a need to add activities Due to the increase of E-code as part of the construction of aircrafts that transit through the communication and electricity airport, both commercial and vignettes by ENSA and future cargo, generates the need to fuel passes on the GOLF Street. provide Tocumen International Airport with an aircraft parking The execution of the project was platform with capacity for 4 key affected by the rainy season, as aircraft C type B-737-800 a (1) well as for operational reasons position type E (B-747-400 and and delays in the construction a C type B-737-800), it has an permit process, for which the approximately rectangular shape additional time to extend the with an area of 17,449.43 square project in March 2018 has been meters, with an 0.8 percent approved. The project presents average descending slope with an advance from construction to an area of 17,449.43 square December 2017 of 97 percent. meters, with a 0.8 percent average descending slope in the 2. Design, construction and direction of the current platform refurbishment of screed of the to L Street and almost zero runway 03L-21R of Tocumen transversal slope composed of Construction of parking platform for 4 type C and E aircrafts International Airport. This project rigid and flexible pavement.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 29 For the construction of the outside the Airport and supplying a parking platform, it is necessary to complete section of fiber optic, to relocate the existing systems and avoid cuts and splices, otherwise infrastructures in the execution area. there will be transmission properties Among the relocated infrastructures failures which would cause are the fuel line, communication and communications problem in various electrical ducts, drinking water lines Airport areas. Activities have that supply the airport’s reserve been added to the project such as tank, as well as the fuel dealer’s fire- the construction of electrical and fighting line (ASIG) among others communication viaducts to the not included in the conceptual plans Cargo Terminal area, viaducts from Infrastructure relocation work. of the projects and found during the the SEI (Rescue and Fire Extinction) execution of the same. to the fuel tanks, future fuel passes in ECHO Street and supply and For the relocation of the existing installation of fiber optic. fuel line, the “Hot Tapping” hot- plug method was used in order to The initial activities of the project keep the operational fuel line and involve earth movements and not interrupt the aircraft fuel supply relocation of existing systems, which during the execution of this activity. have been affected by the extensive rainy season so the progress of the In view of the future planning of project has been delayed. the projects, it is foreseen that civil Construction of parking lots for “Code E” aircrafts” and underground communications During the year 2017, the project infrastructure will be installed for reached 57 percent progress; future infrastructure development whose design and construction The parking platform for at the airport, the future cargo area, was centralized in different work “Code E” aircrafts has an the new fuel storage facility, the fronts, the most relevant being the future free trade zone and require following: approximate surface of 17,449 an increase in electric power from square meters
30 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. • Demolition and construction of potable water line that supplies Due to the current demand and Terminal 2 will have the reserve tank foreseeing future projections • Demolition and construction of of the electric power supply a large parking lot potable water line for firefighting required by Tocumen whose Phase 1 is for the fuel contractor International Airport as well • Construction of electrical as increasing the quality and under construction viaducts and communication to reliability of the electrical supply the Cargo Terminal for the facilities, it was decided • Construction of electrical to energize the infrastructure viaducts and communication from the high voltage network within the platform area (115 KV). • Construction of future fuel passes This includes: • Land conformation • Construction of base structure • The construction of a hitch and for the platform pavement a high voltage (AT) connection • Pouring of concrete line from the Tocumen-ENSA substation to the new high- 4. Design and Construction medium voltage substation of Wiring Systems and New located within the airport Electrical Substation. One facilities of the priorities of Tocumen International Airport is its electrical supply so operations are continuous and efficient; in the current context of expansion and renovation, the necessary measures have been taken to improve energization of the Construction work of the platform in Terminal 2. area.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 31 • The construction of an With this project it will be encapsulated electrical type possible to comply with in an GIS substation capable of efficient and reliable manner being extended in stages up the growing demand for to a maximum expansion of electric supply expected to be 130 MW (Airport Substation) experienced by the electrical with the transformer equipment distribution system at Tocumen corresponding to the first International Airport, providing stage (approximately42.5 users and customers with MW), including the control and a quality service in a HUB maneuver equipment required infrastructure conceived to be View of the water cooling plant and sub electric station in the tender document. the leader of the region. The • The “reinforcement” of the progress reached to December Airport substation with the 2017 is 44 percent. design and layout of at least two underground 13.2 KV medium 5. Construction of Phase I of voltage lines from the current parking lots in Terminal 2 of ENC TOC-6 TOC-7 hitch point Tocumen International Airport. to the medium voltage busbar of Among the advantages offered the new substation. by the new Terminal 2 is a large • The implementation, parking lot whose Phase 1 is programming and under construction and presents implementation of a SCADA a 4 percent progress. : Infrastructure for the control of systems installed in Terminal 2 type Control and Management System (Supervisory Control 6. Design and construction and Data Acquisition) that of backup generators for allows the safe exploitation and the electrical support for management of the electrical Tocumen International Airport distribution system in a reliable expansion. Centralized back manner. up isproposed with generators,
32 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. through its direct link with the functionality between the new airport substation (115 platforms of the Terminals1 The expansion program kV), the rational support of and 2, which allows the aircraft the different medium voltage flow to enter and exit. The includes the design and substations (13.8 kV) that are construction of an access (S4), construction of distributed throughout the which is located near the new expansion plan and energized platform will allow simultaneous electric backup generators by a philosophy of rings from the movement in both directions. airport substation (115 kV). This By December 2017 the project for efficient terminal Project, as of December 2017, presents 38 percent progress. operation presented 38 percent progress. 9. Design and Construction 7. Construction of Phase II of of the definitive CellPhone parking lots in Terminal 2 Parking at Tocumen (T2). This phase of the parking International Airport. Derived lots expansion is part of the from the expansion program facilities of new Terminal 2 that is in execution; with the main is in execution. The project has purpose of providing the user 4 percent progress and is under with a better service, this is the review jointly by the Parking idea of creating a temporary Section, Security (AVSEC), free parking lot which is used foreseeing the channeling of the to offer a waiting area for the infrastructure. general public who are picking up passengers. 8. Study, design and construction of S4 Street and This parking space has a 5,375 extension of L1 Street. square meter area, developed Tocumen International Airport in the boulevard area. This requires a double system of project aims to reduce taxi lines to achieve optimum congestion at the entrance of Electric backup generators
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 33 Terminal 1, preventing cars from decrease waste emissions. This traveling continuously through approach creates a tendency to the airport or waiting on the achieve more rational energy shoulders of the roads near the consumption. airport. Once the passenger’s flight lands, they can pick up The project as of December their luggage and call the person 2017 presented 98 percent waiting for them in the parking progress and the construction lot. included the following:
The new CellPhone Parking is • Earth movement and uprooting The new parking lot (Cell Phone Parking) will have 118 spaces to • Excavation and filling park. a free service and is designed for short waiting periods, both • Drainage and viaduct system for passengers who are arriving • Asphalt or departing, this spacing will • Paint, signs, stops, laces and consist of 118 parking places, buoys 0487 out of which 5 are intended for • Luminaires people with reduced mobility, perfectly signalized to flow 10. New Waste Treatment Plant. according to the waiting time in This new plant located in the this area. cargo area has an approximate area of 1,215.00 square meters, This project in addition to developed mainly in the cargo New waste treatment plant. providing service to the area, which will have top passenger, will contribute technology for the processing of 98% with the AITSA’s material international waste. resources and the environment Progress in the of construction since the lighting system to During the first months of 2015 of the new waste treatment be used is sustainable and through ICAO, the waste treatment ecological. The overall energy plant project is being put out to plant consumption will therefore tender. This tender consists of
34 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. the design, construction and circuit, by means of heat and administration (one year), where in with the contribution of chemical The new waste plant addition to the final treatment, it is elements, such as urea, etc. ..., necessary to collect waste on the that make the gases expelled with modern technology platform. into the atmosphere harmless (zero pollution). for the treatment of The most significant data of the gases, applied technology for the treatment • Waste collection will be carried of waste. out by trained personnel. This will have an ability to personnel will not come in direct incinerate up to • The plant complies with the contact with the residue, since International Health Regulations such waste will be deposited 700 kg/hour to avoid possible epidemiological by the personnel hired for this risks purpose by each company in standardized bags and inside • It will be the most modern plant containers located at the foot of in the world with a capacity to platform treat up to 700 kg / h of waste from international flights, putting • The project in question has Tocumen International Airport at generated between 40 and 50 the forefront of all Latin America. jobs during the construction The gas treatment system meets period the most important criteria guaranteeing NO atmospheric During the exploitation period pollution. For this it has a between 6 and 10 positions were continuous monitoring system created, between direct and indirect.
• The secret of the plant is not During the year 2017, the design to burn waste, but to treat and construction production was gases that emanate from the centralized in different work fronts, Services to the airlines will be favored with the implementation of the combustion, inside a closed being the most relevant: new residual waste plant
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 35 • Foundations system, tank cooling system • External walls and tank measurement system • Ceiling will be integrated • Finishes The project included 33,000 • Potable and sanitary water cubic meters of earth and system landfill movements in order to • Electrical and strengthen the stability of the telecommunications soil where the new tanks will be system built. • Gas system • Waste treatment system for With the construction of this waste and gas treatment. project, it will be possible to • Parking lot. comply with the fuel demand for Progress in the construction work of three fuel storage tanks. • Perimeter fence the aircrafts using “Terminals 1 Progress to December 2017: and 2”. Additionally, Tocumen Physical 95 percent. International Airport may have a fuel backup for a more The design, construction Terminal 1 improvement projects days, improving the service to airlines. and installation of three new 1. Project of three fuel tanks. The design, construction and At the end of 2017, the project storage tanks for aircraft fuel installation of three (3) new reached 26 percent progress and will have a capacity of 25,000 storage tanks for aircraft fuel, the following tasks were carried out: will have a capacity of 25,000 BBL (oil barrels) each BBL per tank. These new tanks • Movement for perimeter are being built on an area fencing of 4,979 square meters, the • Excavation and filling of the integration of the existing fuel area tank system (Fuel Farm) such • Adaptation of the material as water and oil separator, collection center loading and unloading filtration
36 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. 2. Study, design, construction This project, included in the of the re-fencing of the improvement plan for airport We have identified and Tocumen International administration facilities, and Airport. This project consists of included the rehabilitation initiated the development replacing the perimeter fence; and repair of the toilets in the the project will be executed cargo area. It provided a better of key projects to improve in phases and includes the environment to users in the infrastructure conditions in construction of a new cyclone area and was completed during fence due to the deterioration 2017. Terminal 1 it presented. The state it was in represented a risk and danger 5. Remodeling and expansion of to airport security. The initial Gate 15. During 2017, we phase extends from the access completed this project, which point to the employee parking has improved the conditions lot and to the old cargo entrance and facilities at Gate 15 that with 87 percent progress by the operates 24 hours end of 2017. 6. Vehicle rearrangement in the 3. Refurbishment of the street cargo terminal. This project was in front of Gate 15. Due to completed in 2017, increasing the considerable deterioration the number of parking lots of the access road to Gate 15 and facilitating the circulation (formerVía Domingo Díaz), for users, administrative staff, where tank trucks with fuel to customers and concessionaires supply airport tanks regularly in the area. enter, defined the prompt execution of this project that 7. The adaptation of the parking has been completed in 2017. area for employees and officials. Located on the north side of 4. Rehabilitation and repair of the passenger terminal, was Rehabilitation of the Gate 15 that provides access to the trucks that supply fuel to the terminal. bathrooms in the cargo area. completed in 2017, providing
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 37 facilities to our employees and 11. Design and construction of officials of the institutions with the solid waste maintenance offices in the airport facilities. office. We completed this project in 2017, providing 8. Study, design, development a space for the personnel of plans and remodeling responsible for cleaning in the of health services, located compactors area on satellites A and B. The project included the upgrading 12. Remodeling of scanner area of sanitary facilities in the area 1 and 2 (x-rays), warehouses and was completed in 2017 to 1, 2 and 3 North Dock and We implemented the vehicle rearrangement in the Cargo Terminal to benefit users. parking lot of the SEI. Tocumen facilitate the circulation in the area International Airport, within 9. Design and construction of its improvements, decided to roof cover for pedestrian integrate three (3) needs in crossings and waiting area remodeling and improvements for transportation; as well as of its infrastructures; and create the replacement of parking a project to solve them. decks at level 100. This project reached a 52 percent progress In scanner areas 1 and 2, the and the objective is to provide lack of protection from the better facilities for tourism weather and sun presents transport services. the need to install a cover Remodeling of bathrooms in the Cargo Terminal. in the area of Scanner 1. 10. Improvements to the facilities This protection consisted of the Rescue and Firefighting in the installation of blinds Station (SEI). During 2017, (louvers) and repairing them this project was completed to for employees and equipment provide adequate facilities for protection. It was also proposed the firefighting system. to repair the service street, since the inspection chambers
38 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. that this area are evidently not carried out to meet the need leveled. to adapt the merchandise We are executing key provision area located in the On the other hand, the lack of warehouse building at the projects to improve cove for the fire trucks, in the North Dock of the Passenger the infrastructure of SEI promotes the request for Terminal; and will be used to the construction of a covered handle the merchandise of the Terminal 1, parking lot for vehicle protection. different stores in Terminal 1. It also includes the remodeling By December 2017, the project inaugurated in the year of warehouses 1, 2 and 3, presented 24 percent progress 1978 located on the North Dock platform, with the purpose of 14. Design and construction conditioning these spaces to of offices for theTocumen be more efficient, thus solving Airport Workers Trade a condensation problem. By Union (UTAP). The project is December 2017, the project conceived to provide workers had 35 percent progress and an office, and it had 99 percent includes the following works: progress to December 2017.
• Demolition and removal. 15. Remodeling of bathrooms. • Civil work. The project has 16 bathrooms • Electrical and special in total (8 in the public area systems. and 8 in the platform area • Air conditioning system. on the air side). Among the • Finishes (door, paint and improvements of the passenger cleaning) and employee bathrooms. The bathrooms were included in 13. Design and construction the infrastructure improvement of the cargo elevator of the plan. Thisprojectreached North Dock. The project is View of Terminal 1 that started operations on August 15, 1978
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 39 23 percentprogress as of 18. Design and remodeling of December 2017. the immigration and customs sector at level 100 of Terminal 16. Reordering of exit security 1. The project covers the need to points (checkpoint) and expand the area for immigration screens in the Customs and customs counters; as well area. To improve the transit as adding a new carousel is of passengers in the security for the handling of suitcases control spaces towards the air and improving the aesthetics side of Terminal 1, providing of the area in order to increase more comfort and flow, avoiding passenger flow and comfort. Aircraft movements through the taxiways stagnation and delays, this This project has 91 percent project was completed in 2017. progress by the end of 2017.
17. Remodeling of the Customs 19. Remodeling of the wildlife and Authority offices in airport environment control office. facilities. At the request of the This project relocates the office National Customs Authority, in Warehouse 30 in the North Tocumen International Dock in Terminal 1, in order Airport included among its to improve the conditions for improvements these offices so their administrative personnel that Customs personnel perform functions- It has reached 96 their functions efficiently and percent progress to December Displacement of aircrafts on the platform. comfortably, the project as of 2017. December 2017, shows 98 percent progress 20. Prolongation of Lima Street and the Platform Expansion.
40 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. The objective is to provide high taxiway edge lights (blue) AITSA with a taxiway that is and green taxiway center lights, The infrastructure fully functional and integrated supplemented by vertical signs with the set of taxiways and (panels) indicating locations improvement projects able to withstand the expected and directions. These elements include taxiways and loads of the traffic coming are electrically powered from from the threshold 03R. It is CCR housed in the regulators platform expansion with connected with the platform chamber next to the SEI at an approximate 30º angle building and the corresponding the objective of improving at the southeast corner. underground ducts. the aircraft mobilization Simultaneously and coming from the threshold 21L, L The construction of the natural Street is joined in the same extension of L Street allows way but by the vertex northwest aircraft circulation from G (which of the platform (passing G in theory should be a connecting Street ). Finally, the only quick a street between tracks) to L and exit of runway 03R-21L (Q) threshold 03R without the need is connected to the platform to occupy the inner taxiways of approximately one third of the the platform. They discharge longitudinal development of the the same and the operation is platform (taken from the north). favored. All paved areas, both resistant and non-resistant, are made Among the works contemplated of concrete slabs.The drains for the execution of this project of the strips associated with are earth movements, drainage, the taxiways and platforms are pavement construction, of superficial type (open-air channeling, lighting, electrical channel). The current surface and communication viaducts aeronautical lighting consists of works, among others. Lima taxiway construction work.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 41 The progress of the works The following projects stand out has been affected by the rainy to improve services at regional season, taking into account that airports: the first activities to be carried out are those of earth moving 1. Contract for cleaning and and the cancellations of work maintenance of green areas. for operational reasons. 2. Rehabilitation of the south west fencing. During 2017, work was carried 3. Acquisition and installation of out on the formation of land and air conditioning motors for the earth movements, drainage, passenger terminal. Panama Pacifico International Airport facilities construction of viaducts, 4. Tender for the security placement of BGTC and asphalt checkpoint project. cover. The project has 35 5. Acquisition of two operational percent progress to December vehicles. 2017 6. Acquisition and start-up of the new radio system 21.Temporary parking of the 7. Development of the Master Cargo Terminal. This project Plan is completed in 2017, providing 8. Cartographic, topographic and more adequate spaces to park approximation survey. the vehicles of area users, 9. Project for the installation of including trucks. new electric track lights wiring. Exterior view of Panama Pacifico Airport Improvement projects at Enrique Malek International Regional Airports: Panama Airport We have included regional Pacifico International Airport 1. Contract for cleaning and airports in the infrastructure improvement plans
42 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. maintenance of green areas. system. 2. Cleaning of the plant area in the 3. Acquisition of two operational Increased frequencies in the approximation of threshold 04 vehicles. and 22. 4. Acquisition and implementation operations of low-cost airlines 3. Construction contract for the of the new radio system. has been notorious. From perimeter fence. 4. Tender to adapt the main Scarlett Martínez International regional airports flights are platform. Airport 5. Tender for the project for offered to Bogotá, Cali, and security checkpoints. 1. Installation of the landing Medellin in Colombia and to 6. Acquisition and installation system by instrument ILS of the runway end identifier (Instrument Landing System, San José in Costa Rica lights (REIL) to improve airport for its acronym in English). security and provide more 2. Acquisition of two operational reliability to our users. vehicles. 7. Acquisition oftwo operational 3. Acquisition and implementation vehicles of the new radio system 8. Acquisition and implementation of the new radio system. Improvements in regional airports operations Enrique Jiménez International Airport In the regional airports, the aerodromes temporary certification 1 Contract for cleaning and and implementation process and maintenance of green areas update before the Civil Aviation 2. Start-up of the air conditioning Authority (CAA) was performed,
Enrique Malek International Airport, David, Chiriqui.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 43 improving significantly the operation We took care of the runways of the operational areas, the approach area at the international preparation and updating of the airports of David, Río Hato and operations, emergency and safety Panamá Pacifico and we also manuals under the regulations of the increased the technical staff to Civil Aviation Organization (ICAO) support the operation of these and the permanent certification of airports, in compliance with the Panama Pacifico International national and international operating Airport began. regulations, in the areas of Rescue and Firefighting Station (SEI), The increase in operating AVSEC (aviation security) and Scarlett Martínez International Airport frequencies of the low-cost airline operations. WINGO has been notorious. From the Panama Pacifico Airport, the Joint night surveillance processes airline offers flights to Bogotá, Cali, were implemented in airports to and Medellin in Colombia and to the minimize risks and improve security city of San José in Costa Rica. in the operational area. A highly relevant fact at the Enrique Jiménez The maintenance and adaptation International Airport, in the province process of strips and operational of Colón, is that the company areas of regional airports begins, TAECA began operations during the including the analysis and study last quarter of the year. It should be of platform, taxiway and runway noted that it is the first cargo airline Inaugural flight of the airline TAECA at Enrique Jimenez International surfaces. operating at this airport since the Airport in Colon. remodeling works in 2013.
44 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Business axis 2 - Tocumen opportunities in different sectors of International Airport Multimodal the economy will generate a series The project of the Tocumen Zone of direct and indirect jobs, which will result in the medium and long term International Airport The project of Tocumen International in the socioeconomic development Airport Multimodal Zone aims to of the country impacting around 269 Multimodal Zone aims to strengthen the Airport’s strategy million balboas in the GDP. strengthen the airport’s to modernize the Cargo Terminal, optimizing the services inherent to The Logistics Zone will operate strategy to modernize the this area, establishing the first state under the Free Zone regime, free zone located within the grounds favoring logistics and industrial Cargo Terminal and develop of the Airport called Tocumen added value activities, mainly with the first airport Free Trade International Airport Logistics Zone; the handling of perishable products, and that it is also the first airport free pharmaceuticals with uninterrupted Zone zone in the region. cold chains, electronic commerce (e-commerce) and spare parts. It The investment approved by the will provide savings in transport Board of Directors for this project costs and time of at least thirty-three is B / .11.7 million balboas for the percent (33%), optimize the supply urbanization of the area and the chain, generate economies of scale, construction of the access roads, and work through a single window treatment plant, internal roads, to expedite the procedures of air lighting, fencing and security booths, cargo service achieving greater among others. . This initiative also operational efficiency. aims to contribute to the growth of the Tocumen International Airport, The surface of the first phase is making it an important player in the 180,000 square meters with the country’s logistics strategy. possibility of expanding to more than 350,000 square meters of
On the other hand, with this urbanized plots for the development Perspective of the Tocumen International Airport Multimodal Zone. development the growth of logistics warehouses with wide
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 45 roads, maneuvering spaces and which establishes the internal facilities for storage, consolidation procedure for the exercise of and distribution; an administrative oversight, supervision, and structure dedicated under its own control functions in the area internal regulations. It is important known as the Logistics Zone to point out that the users of this of the Tocumen International Logistics Zone will enjoy the Airport. fiscal, migratory and labor benefits indicated by Law 32 of April 5, 2011; • Develop and sign Resolution In addition, the companies that 018-JD 17 through which the are established in the area will be Regulation for Access to the Cargo mobilization in a cargo aircraft from the Cargo Terminal. covered by the Investment Stability Free Trade Zone is adopted. Law (Law 54 of July 22, 1998) and the business stability regime that • Contract the project provides corporate stability in the management firm to develop face of changes in government and the design of the Logistics protection of intellectual. Property Zone; as well as the preparation rights. of reference terms for the urbanization of the area.
• Carry out the official kick off of • Present and promote the Tocumen Airport Logistics Zone project in various international project in the monthly session forums and venues, such as of the Logistics Cabinet in Expocomer, Expo Logística, Signature of the Customs resolution by which the Logistics Zone internal control procedure. April carried out in the Yellow as well as in university forums House of the Presidency of the held at the Technological Republic. University (UTP), Santa María La Antigua University (USMA), • Develop and sign, in conjunction and Interamerican University of with the National Customs Panama (UIP). We received the Authority, Resolution No. 435, visit of master’s degree students
46 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. from American universities such as the Massachusetts Institute Tocumen International of Technology and the University of Southern Louisiana. Airport Logistics Zone will operate under the Free Zone • Start the promotion of the project and develop articles regime favoring the added about the project for mass media such as La Prensa, value logistics and industrial magazines and supplements activities such as: Martes Financiero, Capital Financiero, SUMMA, Inversiones y Negocios, and Mundo Social.
Value Added Activities
Cold Chain Consolidation Labeling Light Manufacture
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 47 SERVICE Our Challenge
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. In this area, the Tocumen International Airport team has made great achievements, as detailed We continue working below: on the signaling of • Opening of the second Terminal 1, facilitating immigration entrance, located in the northern area, providing orientation to greater comfortin the entrance of passengers. passengers during the • Remodeling of customs offices. transfer between flights • Improvement of the carousel infrastructure of for the baggage handling system. • We continue working the on signals to give better guidance to our users. • Improvement of the water sources system with special bottle filling. • We increased the number of machines for parking fee collection. • We improved incident reporting services. • We updated the image of the Passenger Services Department, providing the staff with a uniforms with
Signaling installed in front of airlines counters in level 200
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 49 striking colors to facilitate We obtained the ISAGO IATA recognition and help (Safety Audit for Ground Operator) passengers notice. certification for 4 of the 7 • We implemented the planning management companies operating of services, including the at Tocumen International Airport(B statistical analysis of the LAS,Girag,CopaAirlinesandAircraft passenger immigration data. Services). • We created the post of terminal coordinator position to deal We completed the civil works and with cases with authority 24 operation tests of the International hours a day. Waste Treatment Plant (incinerator) and we are waiting for the issuance Supply operations to aircrafts in Terminal 1 of the corresponding permits for its Improvements to the Aviation start-up in 2018. Service
We progressed by 21 percent At the end of 2017, we were able to the actions to obtain Tocumen complete 37 percent of the agreed International Airport’s Certification, actions for the implementation of among which we can mention the the Airport Collaborative Decision creation of the certification team, Making (A-CDM), including the publication of the tender and award training of personnel necessary for of the required planimetry this purpose, as well as the revision of the Memorandum of Understanding We successfully implemented the between AITSA, Copa Airlines new Operational Safety Program and the Civil Aviation Authority. Boarding operations in Terminal 1 (SMS) under the guidance of the Additionally, selected personnel Civil Aviation Organization (ICAO) from Operations Management and through experts in the field. We carried out an internship in the trained a large team in safety issues Airports of Barcelona and Madrid, and developed the Operational with the objective of learning about Safety Manuals (SMS) for both the A-CDM implementation process Tocumen International Airport and in these airports the Regional Airports.
50 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. We completed 90 percent of the investment matrix has been actions for the implementation of the approved to update the different new rating for support of auxiliary systems, and change the reactive We train a large team on systems of boarding bridges, which to events maintenance model to a is expected to be implemented and preventive and planned system. safety issues and develop of mandatory requirement by June Task that has not been easy, Operational Safety (SMS) 2018. because the terminal operates in a structure of more than 40 years of manuals, both for the We made technical visits to Los construction, with different systems, Angeles, Chicago and New York different years of manufacture Tocumen International airports with the objective of and different standards.The final Airport and for the Regional knowing about the bridge control result of the effort, have been 36 processes, to implement them at maintenance projects developed, Airports Tocumen International Airport in the with 16 already published, and first quarter of 2019. 10 in execution. Direct hiring was reduced at its ultimate expression. Infrastructure Improvements Below is a detail of the projects It has been a year of significant executed during the year 2017 in challenges in relation to the infrastructure for Terminal 1 and maintenance of infrastructure, Regional Airports: however, the challenges have been • Acquisition of 26 water sources faced with immediate measures (22 installed) to ensure better reliability and • Painting of Terminal 1 building. operation of the systems that • Gray wall painting on platform support airport operation. area • Signaling in the tax-free All this has been possible, by hiring shopping area (Duty Free) technical staff suitable to strengthen • Horizontal signaling on bridge the different areas and sections of s of level 100 and level 200 the maintenance area. • Repairs of roadways in the external area of the terminal. Participants of the operational safety program(SMS) In terms of maintenance, an • Waterproofing roof slabs for
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 51 leaks • Public parking signaling • Repair of walls hit by suitcases • Track signaling project. and agency transport carts in terminal corridors and Enrique Malek International merchandise aisles Airport • Works of friction measurement, horizontal signaling and rubber • Exterior infrastructure painting removal on runway 03L maintenance. • Implementation of pavement • Horizontal signposting of management system temporary runway • New platform signaling • Deep cleaning of roof and • Cleaning and concrete coating channels Operations of American Airlines of runway drains. • Runway signaling Project • Installation of air curtains for Terminal 1 Equipment Administration • Preventive maintenance to and Maintenance Tocumen water treatment plants in International Airport regional airports. In terms of equipment maintenance we have that among the most Panamá Pacífico International important challenges is what Airport concerns the reliability of the
electrical system. It should be • Expansion of the waiting area noted that this has been the case of the terminal. • Exterior painting of passenger for all customers of the country´s Operations of the German airline Lufthansa terminal and administrative electricity network; and especially, buildings. for the Tocumen International • Painting of internal walls. Airport. The continuity of the • Repair of inoperative toilets in electrical service of this important the passenger terminal. installation has been affected by • Affected gypsum ceiling three types of events repairs. 1. National blackouts (Completeor Partial)
52 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. a. March 17, 2017: An event c. Nov. 19, 2017:A fault occurs in occurs in the National System a lightning conductor of TOC- for the damage of two current 10 that runs up on the same Installation of a 225 kva UPS transformers (CT) in 115kV, posts of the TOC-7 and affects one of phase B, associated with the latter leaving half of the in the power plant, which switch 11B42 and another of terminal without electricity. will provide uninterrupted phase C, associated with switch 3. Power outages in the AITSA 11ª42; both in the Panama network. support to the critical areas Substation I of ETESA. a. Sep. 18, 2017:A fault occurs in b. March 21, 2017: An event the transfer switch of Substation such as the control tower, occurs in the National System 8 owned by the Tocumen critical communication for the damage of another International Airport. This current transformer (CT) of blackout lasted about 4 hours systems, etc. 115kV, of phase C, associated and was the most affected with switch 11B12 in the throughout the year. Substation Panama I of ETESA 2. Localized blackouts (Failure in Following the blackout of September the Distributor Network) 18, 2017, the Airport Administration a. Oct.30, 2017: there is a failure initiates an immediate action plan in the primary measurement of to prevent similar situations from Harinas del Istmo, customer recurring. The plan consisted of the connected to the ENSA network signing of a collaboration contract and one of the airport circuits with the distribution Company and and half of the terminal has a the hiring of a consultant in power blackout. system that leads the improvements b. Nov. 18, 2017: A fault occurs in Terminal 1 and the commissioning in a lightning conductor of the of the new Terminal 2. TOC-10 that runs up on the The immediate improvements to same posts of the TOC-7 and be made in Terminal 1 include:
affects the latter leaving half of Control Tower located in Terminal 1 the terminal without electricity. • Carry out protection coordination and secondary
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 53 injection study to verify the new with a capacity of 500 tons, settings. which will provide more cooling • Review of the SF6 pressure capacity to Terminal 1 (T1). of all switches similar to those • Installation of a 225 kva UPS failed and remove those that in the power plant, which leaked. will provide uninterrupted • Replacement of the Power support to critical areas such Transformers of Substation 2A as the control tower, critical and 2B. communications systems, • Replacement of transfer switch telephone switchboard, and transformer of Substation elevators and lighting, among No. 8. others. We work on a plan to improve the electrical system • Installation of medium voltage • Maintenance of the electric fuses in the transfer switches. power generation plants of the • Installation of automatic transfer Tocumen International Airport. scheme and implementation of • Maintenance of cooling towers. automatic circuit reclosing in circuits owned by ENSA.
These works started in November 2017 and are scheduled to be completed by the end of March 2018, after which the new 115kV substation should be in service and will greatly improve the reliability Coordination of works to restore electric power on September 18, 2017. of the electricity supply of this important installation.
Other maintenance projects include:
• Implementation of a new cooling plant (chilled water)
54 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 55 SUSTAINABILITY Our responsibility
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. The sustained increase in the passenger movement in recent years at Tocumen International Airport leads us to develop opportunities to improve and continue to carry out Tocumen International strategic planning to strengthen the Airport seeks to safeguard business and keep us sustainable in the coming years. its competitiveness and
Trying to safeguard its sustainability to stay in the competiveness and sustainability, coming years Tocumen International Airport maintains commitments with its various interest groups:
1. Employees: Commitment to the welfare, training, motivation, development and professional and personal growth of human capital.
2. Communities:Commitment to social development through active participation in support of the growth of the adjacent community.
3. Environment: Commitment to the development of capacities for the implementation of an environmentally sustainable Signing of the ANCON-AITSA Agreement for the conservation of the operational management. environment through the Zero-Trash campaign
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 57 4. Customers: Commitment We improved the measures of with Providing maximum protection with the environment, satisfaction to the customer automating the dispersion experience through our equipment for the protection of the services and infrastructure. personnel and it avoids to leave remains of cartridges and rods in 5. Suppliers: Commitment to the ground and green areas. the achievement of maximum common benefit generating Professional development of the highest levels of trust and workers, Training Programs mutual benefit. and Development of Special We participate in Corporate Social Responsibility activities, visiting Programs Hogar Bolívar. 6. Bondholders: Commitment to the fulfillment of our obligations Year 2017 represented great to each one who trusted us. challenges in terms of Airport Sustainability, all of them aimed at 7. State: Commitment to improving our operational efficiency, creating value in a sustainable increasing and improving services way, guaranteeing greater aimed at the welfare of workers; as contributions to the country. well as contributing to the levels of Competitiveness of our Company Measures with the environment, and generating a friendly and mitigation and prevention stimulating work environment. actions The coverage of services, medical, Tocumen International Airport annually supports the Pink Ribbon campaign. Tocumen International Airport dentist, social assistance and even continues with the Guardians of the fairs was improved and improved Environment Project at Nuevo Belén the offer to our fellow workers. This School, with this Project children of year we led a large and complex 5th and 6th grade are instructed logistics operation for the delivery on the importance of recycling and of complete uniforms, in addition, maintaining a clean community. equipment and safety
58 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Occupational tools for all our manual work; in addition, there is no personnel. manual of systems and procedures for human resources, so we rely on Operations were Through the Department of technical staff of the Vice President perfomed monthly in order Development and Labor Welfare of Planning and Strategy to start the (SISO) we improve accident lifting of the most important manual to identify harmful practices prevention actions and risk for the operation of the Company. conditions, visiting all the airports for work safety in all airports, managed by the corporation Given the above, we evaluated alcohol testing, carry Tocumen International Airport, S.A. the situation in human resources and identifying situations that should from the administrative perspective protective equipment and be improved. On the other hand, and presented to the General operations performed at random in Management, an alternative for the safety order to identify harmful practices establishment of a comprehensive for work safety were increased in all program for Human Resources airports, alcohol testing, protective management, which included equipment and security were spreadsheets, with three options carried out monthly. evaluated at the technical level.
All our actions derived the A Strategic Training Plan was operational plan that is harmonized prepared with a holistic vision with the strategic plan of the aimed at optimizing resources, Company. The transformation making financial allocations to of the system of archiving and training that would generate value documentation of human resources to the Company and strengthen is a fact. The evaluation of our the capabilities of our workers, with payroll process allowed us to call emphasis on operational areas. the attention of management about the level of vulnerability and risk of We deliver a succession plan, this section where the process to not only as part of a commitment, work has a very high components, but as an instrument for stimulate
and value the talent of our human We award workers for their punctuality
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 59 resources and guarantee a strategic in terms of overtime and recharges, Activities made from January to December 2017 internal mobilization. as well as a campaign in the mass mail of responsibilities derived Transport Services 1300 daily x monthly During 2017, we began a from the Labor Code, the Internal restructuring of the Vice Presidency Regulation and the Collective Dental Services 2,695 of Human Resources Officers, Convention. Like we started a General Medicine Care 6,773 established controls, which did campaign to encourage ethical Speech Therapy 1,179 not exist before, and initiated values. SISO Inductions 363 persons the establishment of procedures that guarantee transparency and Development of Special Protection Equipment Delivered 8,672 traceability in each of the actions, Programs SISO Interventions made First attention 86 and interventions by the Human Follow up 205 Resources Officers. In the same Different types of activities were Job accidents 113 way, we face the difficult commitment developed in workers´ favor, Job Welfare Inductions 363 persons to comply with the provisions of among the activities carried out we the recent collective agreement have the product fairs, vaccination Fairs Made 16 and we were responsible for campaigns, training that leads to Beneficiaries of the Fairs 5,305 adapting to the new organizational different types of seminars and Delivery of Uniforms Diplomatic Lounge 21 courses to strengthen the skills of structure, coordinating the Passengers Service 48 reclassification process, preparing each of our workers, as shown in the Firefighters 309 all the addendums to make the next chart: Emergency Clinics 40 adjustments effective and reviewing Technology 35 all the process. Security 635 Parking 19 We have accompanied all the Income-Treasury 8 actions linked to the ORAT process, Administrative 585 from human resources planning, Maintenance 261 Operations 74 costing and contracting. Finally, we Warehouse 16 initiate administrative adjustments Project 29 to correct distortions that could be Psychological Attention 81 impacting the company´s resources, Attention to Social Cases 195
Alcohol Metrics Performed 918
60 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Training Programs Training Hour Porcentage of per Administrative Unit Tocumen International Airport to improve the capabilities of our 2% 3% 5% ensuring the continuous human resource, below there is a Intern Audit General Legal Assessment improvement of each of the workers, graph that shows the number of 3% Management VP Planning VP we are committed to training all hours, Social Responsibility Program 10% 21% Human Airport the workers of each of the Vice (SRP) and its commitments: Resources VP Operations VP Presidencies, providing courses at 2% Technology and the national level and mostly at the Innovation VP 2% 13% Regional international level, this with a view Administration Airports and Finance Operations 2% Airport Services VP 22% Safety 2% Protection Marketing VP 1% Commercial VP 5% Amount of training hours 7% Project Maintenance VP Engineering VP Vice Presidencies Hours General Management 262 Legal Assessment 438 Airport Operations 1800 Regional Airport Operations 164 Safety Protection 1915 Project Engineering 473 Maintenance 588 Commercial 112 Marketing 192 Airport Services 195 Administration and Finance 1147 Technology and Innovation 188 Human Resources 853 Planning 285 Internal Audit 126 We implement training programs for staff Total 8738
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 61 Corporate Social Responsibility as part of the zero waste project – Programs (CSR) change your neighborhood.
Tocumen International Airport, Donation to the Holy Spirit S.A. over the years, has carried Parish out different activities in favor of the communities surrounding the With the pretensions of expanding Airport, as well as the different non- the parish to receive the pilgrims profit foundations, a goal of the who will attend World Youth Day year 2017 was to properly define 2019, a donation was made to the human resource that will be in continue with the remodeling Works charge of properly managing all of the Parish Headquarters in the We collaborate with Nuevo Belén Shool established in the Tocumen activities related to the Corporate 24 de Diciembre corregimientoand community. Social Responsibility of the Tocumen to welcome the attendees to said International Airport, among the meeting. activities carried out we have the following:
Signature of ANCON-AITSA Agreement
On September 17, 2017, an agreement was signed between the Association for the Conservation of Nature (ANCON) and Tocumen As a benefit for the collaborators, scholarships are awarded to International Airport, to coordinate employees´ children. actions aimed at the conservation of nature and protection of the environment in regions and areas of common interest, putting into practice support plans
62 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 SAFETY Our commitment
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Interms of safety, during the year 2017, Tocumen International Airport achieved important achievements, among which we can list: We implemented the
1. Strengthening and secondary inspections reinforcement with personnel in complying with the standards each of the teams to cover all assigned areas. established in Annex 17
2. Implementation of secondary regarding safety measures for inspections complying with the passengers and their Rules of Annex 17 regarding the relative measures of luggage passengers and their hand luggage.
3. Manpower management, using data analysis to anticipate operations at critical hours and distribution of units according to need.
4. Improvement of Airport Security at the Tocumen International Airport level, by closing the findings found in the teams by the quality control auditors.
We strengthen operations by implementing effective security measures.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 65 5. Implementation of the new measures managed with the Ministry of Health, in order to eliminate unnecessary controls for MRX operators from May 2017, representing a decrease in expenditure of USD 23,927.88, guaranteeing even the conditions of employees.
6. Reduction of overtime and travel expenses (transportation We ensure the training of our staff training to improve our services. and food) of the different work teams.
7. Open calls for the selection of coordinators and supervisors, through a competition evaluating work trajectory, performance and requirements. Ensuring first training and understanding to fully exercise the position.
8. Provision and regulation of the Operations on the air side are constantly monitored use of the new uniform of the operating personnel.
66 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. 3922
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 FINANCIAL Results
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Total Historic Income (in millions of USD) 250,000,000 232.2 233.6
188.5 200,000,000 166.0 101.2 95.7 153.5 150,000,000 89.9 74.3 68.9 100,000,000 131.0 137.9 98.6 91.8 50,000,000 84.6
0 2013 2014 2015 2016 2017 Aeronautical Revenues Non-Aeronautical Revenues Total Income
EBITDA (in millions of USD)
180,000,000 160,000,000 154.4 132.8 140,000,000 115.4 120,000,000 100,000,000 78.3 80,000,000 59.0 60,000,000 40,000,000 20,000,000 0 2013 2014 2015 2016 2017 EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) acronimo de inglés que significa ganancias antes de intereses, impuestos, depreciaciones y amortizaciones
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 69 Monthly Income (in millions of USD)
30,000,000
25,000,000 23.5 24.4 20.4 20.37 19.89 20.46 19.6 18.6 20.4 20,000,000 19.39 19.82 19.59 18.99 18.7 20.65 18.4 18.65 18.48 18.3 18.81 18.46 17.1 17.1 2015: 188.5 M 15.6 15,000,000 2016: 232.2 M 24.0 10,000,000 2017: 233.6 M 16.1 16.1 15.5 15.0 14.8 14.3 14.8 14.2 13.9 15.4 5,000,000 14.5
0 January February March April May June July August September October November December
Total Expenses Operations Expenses Cumulative Distribution (in millions of USD) (in millions of USD)
66.4% 25.4% 17.3% -7.2% 62.5% -3.6% 6.5% 6.6% -16.8% 120,000,000 -13.0% 118.81 100,000,000 94.6 93.2 106.1 102.21 87.7 100,000,000 94.76 77.8 88.87 80,000,000 73.0 80,000,000 76.4 60,000,000 64.8 68.0 50.7 60,000,000 49.7 40,000,000 40,000,000 36.0 20,000,000 23.3 27.1 20,000,000 18.2 19.8 0 0 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 Personnel Expenses General and Administration Expenses
70 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Total Monthly Expenses (in millions of USD)
30,000,000 26.1 25,000,000
20,000,000 2015: 88.9 M
15,000,000 14.1 2016: 94.8 M 11.9 20.2 11.0 8.8 2017: 118.8 M 10,000,000 8.5 8.8 8.1 7.6 7.4 6.0 6.4 6.9 8.3 5,000,000 6.5 6.9 6.6 7.6 4.8 4.7 5.6 6.2 8.7 18.4 5.2 4.4 6.2 6.0 10.1 4.5 4.6 4.7 6.4 5.84 8.3 0 January February March April May June July August September October November December
Cost per Embarked Passenger (CEP) Results of Operating Activities (in USD per passenger) (in millions of USD)
160,000,000 16.4 12.9 150,000,000 18.00 137.4 13.7 140,000,000 130,000,000 16.00 10.9 114.7 10.6 14.00 110,000,000 120,000,000 12.00 99.6 90,000,000 100,000,000 10.00 70,000,000 8.00 80,000,000 50,000,000 63.8 6.00 60,000,000 47.5 30,000,000 4.00 40,000,000 10,000,000 2.00 20,000,000 -10,000,000 2013 2014 2015 2016 2017 0.00 0 Operations Expenses Cost per Embarked Passenger (CEP) 2013 2014 2015 2016 2017
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 71 Operative Margin
400,000,000 70% 59% 350,000,000 53% 49% 60% 300,000,000 50% 250,000,000 38% 40% 200,000,000 31% 137.4 30% 150,000,000 114.7 99.6 100,000,000 63.8 20% 47.5 50,000,000 10% 153.5 166.0 188.5 232.2 233.6 0 0% 2013 2014 2015 2016 2017
Total Income Operations Activities Results Operative Margin
Net Profit Gross Sales per Embarked Passenger (in millions of USD) (in USD per Passenger)
45.3% -23.0% 90,000,000 700,000,000.00 60.00 74.6% 84.6 50.47 49.46 80,000,000 65.2 600,000,000.00 42.70 50.00 70,000,000 500,000,000.00 65.1% 58.2 35.30 60,000,000 33.16 40.00 -49.1% 400,000.000.00 50,000,000 30.00 293.3 M 316.7 M 286.6 M 40,000,000 33.4 300,000,000.00 259.2 M 258.6 M 20.00 30,000,000 200,000,000.00 20.20 20,000,000 100,000,000.00 10.00 10,000,000 - - 0 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017
For Financial Statements please refer to the Financial Information section in our web site www.tocumenpanama.aero
72 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. INDICATORS Summary
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 TOCUMEN INTERNATIONAL AIRPORT STATISTICS
INDICATORS SUMMARY
TOCUMEN PASSENGERS OPERATIONS STATISTICS CARGO STATISTICS 105 REGIONAL AIRPORTS STATISTICS STATISTICS Operations Statistics 90 Total Monthly Movement Movement of Passengers TOCUMEN Passengers Total Operations 91 of Cargo 106 in Regional Airports 117 Statistics 76 Commercial and Cargo Cargo Management Record 107 Movements of Operations Movement of Registered Operations per Week Day 92 Cargo in Transit Movement in Regional Airpots 119 Passengers at Tocumen Aircraft Operations 93 Record 108 International Airport 77 Commercial Aircrafts Cargo and Mail Movement Movement of Passengers Operations per Airline 94 Origin/Destination 2017 vs 2016 109 per month 78 Commercial Aircrafts Cargo Movement Origin/ Movement of Passengers Operations per Month - Hour 95 Destination per Operator Type 110 per Day 79 Commercial Aircrafts Cargo Movement per Movement of Passengers Operations per Boarding region Origin/Destination 112 per Month / per Boarding Zone Hour 96 Cargo Movement per Bridge 80 Operations per Location Company Origin/Destination 113 Movement of Passengers of Boarding Bridges / Month 97 Cargo Movement Origin/ per Hour / per Bridge Location 81 Operations per Location Destination Share Chart 114 Movement of Passengers of Boarding Bridges / Day 98 per Airline 83 Operations per Airline and Movement of Passengers Location of Boarding Bridges 99 per Airline per Month 85 Direct destinations to adn from Movement of Passengers Tocumen International Airport 100 per Region and City 87 Commercial Operations 101 Monthly, weekly and daily Growth of Passengers per average of passengers per Region 89 airline Year 2017 102 Operations Origins and Destinations Offered by Passenger’s Airlines 103
74 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Indicators Summary
Years Indicators 2009 2010 2011 2012 2013 2014 2015 2016 2017
Airlines in Operation 31 29 27 36 37 39 41 40 40 Passengers Flights 70,454 73,401 83,306 100,018 111,144 121,777 129,722 132,928 133,125 Cargo Flights 7,654 8,014 7,809 7,966 8,321 7,891 7,299 7,386 7,462 Embarked Passengers 1,356,421 1,413,966 1,557,705 1,806,308 1,917,311 2,034,262 2,143,591 2,347,241 2,174,801 Disembarked Passengers 1,474,449 1,558,821 1,713,674 1,855,763 1,972,750 2,132,878 2,202,185 2,222,389 2,282,632 Passengers in Transit 3,701,057 4,032,244 5,000,080 6,512,799 7,696,620 8,615,027 9,088,897 10,172,307 11,158,632 Total Passengers 6,531,927 7,005,031 8,271,459 10,174,870 11,586,681 12,782,167 13,434,673 14,741,937 15,616,065 Total Cargo and Mail 83,894 98,924 110,946 116,332 110,186 110,789 94,721 110,364 113,228 (Tons) Gross Sales (US $ 150.4 171.1 222.2 266.2 293.3 316.7 286.6 259.2 258.6 Millions) Sales/Passengers 45.93 49.12 53.79 52.13 50.47 49.46 42.7 35.3 33.16 (US $/Passenger)
Historic of Passengers in Millions 18 15.6 16 14.7 13.4 14 12.8 11.6 12 10.2 10 8.3 7.0 8 6.5 6 4 2 0 2009 2010 2011 2012 2013 2014 2015 2016 2017 Total pax Linear trend (total pax)
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 75 PASSENGERS Results
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. 73 Table 1 Movement of Registered Passengers at Tocumen International Airport
Passengers Growth Passenger Type 2016 2017 Absolute Relative Total 14,741,937 15,616,065 874,128 5.9% Embarked 2,222,389 2,174,801 -47,588 -2.1% Disembarked 2,347,241 2,282,632 -64,609 -2.8% Transit 10,172,307 11,158,632 986,325 9.7%
Tocumen International Airport registered a total of 15,616,065 passengers in 2017, this represented a 5.9% growth in passengers traffic compared to the previous year. This growth translates into a figure of 874,128 passengers more than last year.
69% 71%
16% 15% 15% 14% 2016 2017
Embarked Desembarked Transit
Chart 1 shows the behavior of passenger traffic by type, which reflects a moderate but continuous growth in passengers in transit who had 69% participation in 2016 and 71% in 2017, on the other hand it is observed that the participation of passengers embarked and disembarked in 2017 decreased 1%.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 77 Table 2 Movement of Passengers per month
Passengers Month YEAR 2016 YEAR 2017 Total Embarked Disembarked Transit Total Embarked Disembarked Transit Total 14,741,937 2,222,389 2,347,241 10,172,307 15,616,065 2,174,801 2,282,632 11,158,632 January 1,303,426 201,854 214,523 887,049 1,384,999 203,596 215,124 966,279 February 1,134,770 198,957 204,053 731,760 1,160,173 189,423 89,448 781,302 March 1,172,352 172,043 197,300 803,009 1,238,165 184,985 205,516 847,664 April 1,092,054 161,534 169,871 760,649 1,231,828 179,438 181,421 870,969 May 1,114,575 152,883 173,370 788,322 1,237,592 163,209 175,548 898,835 June 1,185,675 162,552 184,275 838,848 1,293,752 172,424 180,635 940,693 July 1,402,701 201,631 215,401 985,669 1,458,204 177,393 198,048 1,082,763 August 1,327,024 183,129 195,395 948,500 1,415,032 181,200 191,615 1,042,217 September 1,192,540 182,450 185,791 824,299 1,244,025 177,712 187,672 878,641 October 1,261,504 201,828 191,566 868,110 1,303,717 174,757 171,387 957,573 November 1,211,557 192,775 212,110 806,672 1,271,410 172,980 193,420 905,010 December 1,343,759 210,753 203,586 929,420 1,377,168 197,684 192,798 986,686 Total Relative Growth 2015 vs 2016 Total Relative Growth 2016 vs 2017
TOTAL 9.73% 3.68% 6.59% 11.92% 5.93% -2.14% -2.75% 9.70%
The table in reference, makes a comparison of the monthly behavior by type of passenger for the years 2016 and 2017. In the lower part there is a comparison of the relative growth 2015 vs 2016 and 2016 vs 2017 by type of passenger; relative growth 2016 was 9.73% while relative growth 2017 was 5.93%.
78 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Graph 2 Total Passengers per Week Day in Millions 2.38 2.50 2.25 2.26 2.28 2.14 2.15 2.16 2.00
1.50 1.66 1.59 1.55 1.55 1.54 1.59 1.67 1.00
0.50 0.35 0.31 0.32 0.32 0.33 0.30 0.36 0.31 0.28 0.29 0.30 0.34 0.31 0.35 0.00 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Embarked Disembarked Transit Total
Table 3 Movement of Passengers per Day Total Passengers per Weekday DÍA Total Embarked Disembarked Transit
Total 15,616,065 2,174,801 2,282,632 11,158,632 Monday 2,254,986 309,073 354,464 1,591,449 Tuesday 2,141,482 277,805 309,960 1,553,717 Wednesday 2,151,328 285,762 315,426 1,550,140 Thursday 2,158,159 301,350 317,138 1,539,671 Friday 2,256,636 337,495 328,007 1,591,134 Saturday 2,277,488 312,413 296,452 1,668,623 Sunday 2,375,986 350,903 361,185 1,663,898
Table 3 shows the movement of passengers per day of the week in 2017, we can see that the largest movement of passengers occurred on Saturday and Sunday with a total of 2,277,488 and 2,375,986 respectively. We can see in the following chart the movement per wee day in millions.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 79 Table 4 Movement of Passengers per Month / per Boarding Bridge Monthly Movement of Passengers per Boarding Zone MONTH TOTAL Posiciones Hangar Satélite A Satélite B Área Central Muelle Norte No Terminal de Remotas Especificadas Carga Total 15,616,065 193,854 46,282 3,197,001 3,476,214 2,774,436 5,068,258 846,979 13,041 January 1,384,999 45,987 138 278,140 327,860 255,487 439,250 37,487 650 February 1,160,173 33,543 673 225,635 277,653 213,562 368,436 40,565 106 March 1,238,165 15,542 1904 244,984 280,780 226,624 384,929 83,029 373 April 1,231,828 11,570 5,014 258,742 268,839 222,883 390,724 71,856 2,200 May 1,237,592 10,391 4178 253,094 290,047 218,448 384,327 73,889 3,218 June 1,293,752 11,564 4,703 254,615 281,657 231,085 429,735 79,344 1,049 July 1,458,204 12,311 5148 301,249 319,886 255,402 486,497 77,233 478 August 1,415,032 11,787 5,191 280,312 312,687 249,889 457,796 96,204 1,166 September 1,244,025 9,172 5848 255,654 257,899 225,224 408,367 80,227 1,634 October 1,303,717 9,222 2,623 281,556 288,546 224,391 431,458 64,317 1,604 November 1,271,410 9,974 3324 278,821 272,979 209,869 428,606 67,606 231 December 1,377,168 12,791 7,538 284,199 297,381 241,572 458,133 75,222 332
In Table 4 we see in detail the monthly movement of passengers for each boarding and disembarking area at the Tocumen International Airport. We can see that the largest passenger movement occurred in the North Pier in the month of July where 486,497 passengers traveled. In Graph 3 Table 4 the monthly graphical movement and in Graph 4 Table 4 we see the annual movement by boarding zone.
Monthly Movement of Passengers per Boarding Zone Annual Movement of Passengers per Boarding Zone 6,000,000 5,068,258 550,000 5,000,000 450,000 3,476,214 4,000,000 350,000 3,197,001 2,774,436 250,000 3,000,000
150,000 2,000,000
50,000 846,979 1,000,000 46,282 193,854 13,041 -50,000 Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec 0 Remote Hangar Sattelite A Sattelite B Central Area North Bay Not Cargo Remote Position Hangar Sattelite A Sattelite B Central Area North Bay Not Specified Cargo Terminal Positions Specified Terminal
80 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 5 Movement of Passengers per Hour / per Bridge Location Movement of Passangers per Hour / Boarding Zone Hour TOTAL Remote Positions Hangar Sattelite A Sattelite B Central Area North Bay Not Specified Cargo Terminal Total 15,616,065 193,854 46,282 3,197,001 3,476,214 2,774,436 5,068,258 846,979 13,041 1:00 24,154 75 70 1,500 2,455 9,841 9,295 869 49 2:00 25,512 0 0 304 4,932 9,364 10,644 268 0 3:00 12,428 0 0 771 2,004 7,184 1,526 943 0 4:00 12,135 0 0 649 2,067 6,675 2,744 0 0 5:00 243,444 483 594 48,069 76,440 26,701 86,581 4,576 0 6:00 967,579 7,896 3,238 234,704 254,323 106,066 339,202 22,013 137 7:00 904,180 5,287 1,912 218,911 198,297 136,071 297,401 46,075 226 8:00 745,646 7,931 1,568 173,920 161,583 92,555 281,128 26,533 428 9:00 1,095,911 13,864 1,722 234,295 207,404 223,116 370,224 44,645 641 10:00 1,141,534 13,547 1,854 236,808 230,017 229,973 371,614 57,099 622 11:00 491,751 5,052 3,749 122,510 117,288 68,509 156,032 18,207 404 12:00 958,936 16,018 5,835 170,741 250,884 160,928 318,494 35,288 748 13:00 618,532 8,208 1,705 105,646 163,832 119,046 183,296 36,617 182 14:00 963,376 14,789 3,758 203,445 192,660 166,075 287,381 94,501 767 15:00 874,484 6,866 1,642 163,705 225,562 200,813 243,377 31,262 1,257 16:00 1,345,978 25,460 1,194 274,708 259,620 287,973 405,072 90,484 1,467 17:00 873,716 18,999 1,558 161,689 194,311 158,744 250,958 86,729 728 18:00 836,303 8,062 1,510 182,092 198,362 110,440 287,915 46,800 1,122 19:00 1,429,598 15,070 3,273 289,569 257,575 307,835 467,954 86,969 1,353 20:00 594,735 5,130 2,476 89,878 108,552 165,797 174,032 48,612 258 21:00 1,006,862 14,612 6,219 213,814 247,025 120,266 356,670 47,159 1,097 22:00 326,542 6,081 1,997 59,091 82,308 42,472 117,699 15,744 1,150 23:00 62,319 221 408 5,517 15,203 9,119 28,894 2,662 295 00:00 60,410 203 0 4,665 23,510 8,873 20,125 2,924 110 Weekly Average 300,309 3,728 890 61,481 66,850 53,355 97,467 16,288 251 Monthly Average 1,301,339 16,155 3,857 266,417 289,685 231,203 422,355 70,582 1,087
In this Table you can see the annual behavior per hour and boarding area, being 19:00 the hour of highest movement of passengers, followed by 16:00 and third is 10:00 a.m. The behavior with the highest passenger traffic in 2016 remains the same as in 2015 being 19:00, 16:00 and 10:00 peak hours.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 81 Total Passenger Movements per Hour (in millions)
1,600,000 1.4 1.3 1,400,000 1.1 1,200,000 1.1 0.97 1.01 1.0 0.96 1,000,000 0.90 0.87 0.87 0.84 0.75 800,000 0.62 O.59 600,000 0.49
400,000 0.33 0.24 200,000 0.02 0.03 0.01 0.01 0.06 0.06 0
1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 00:00
Movement of Passengers per Boarding Area and Hour 550,000
450,000
350,000
250,000
150,000
50,000
-50.000 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Remote Position Hangar Sattelite A Sattelite B Central Area North Bay Not Specified
82 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 6 Movement of Passengers per Airline Movement of Passengers per Airline Airlines 2016 2017 Share % Growth Total Disembarked Transit Embarked Total Disembarked Transit Embarked
Total 14,741,937 2,347,241 10,172,307 2,222,389 15,616,065 2,282,632 11,158,632 2,174,801 100% 5.93% Copa 10,404,201 1,006,775 8,414,505 982,921 11,370,370 1,057,986 9,271,471 1,040,913 72.8% 9.3% Aero República 1,847,305 280,992 1,286,209 280,104 1,881,534 235,174 1,421,669 224,691 12.05% 1.85% United 363,429 180,892 65,251 117,286 342,962 172,606 71,538 98,818 2.2% -5.6% American 245,849 121,012 2091 122,746 228,078 112,627 2447 113,004 1.46% -7.23% Avianca 98,006 46,252 7,389 44,365 27,072 11,627 3,468 11,977 0.2% -72.4% KLM 234,980 53,475 130340 51,165 245,383 55,719 132832 56,832 1.57% 4.43% Iberia 160,621 59,880 36,408 64,333 176,797 69,381 32,848 74,568 1.1% 10.1% Santa Bárbara 89,826 48,405 2,034 39,387 30,754 14,766 374 15,614 0.20% -65.76% Delta 96,090 45,917 255 49,918 99,800 48,687 0 51,113 0.6% 3.9% Lacsa 110,475 46,569 21065 42,841 116,641 50,535 16704 49,402 0.75% 5.58% Taca 80,289 36,490 8542 35,257 58,637 27,048 5461 26,128 0.4% -27.0% Air France 167,362 46,386 74,755 46,221 184,161 51,326 82,851 49,984 1.18% 10.04% Conviasa 35,609 18,199 2 17,408 20,181 11,555 0 8,626 0.1% -43.3% Aerogal 183,240 78,153 25489 79,598 239,542 101,206 35690 102,646 1.53% 30.73% Spirit 40,954 19,804 0 21,150 44,605 21,544 0 23,061 0.3% 8.9% Avior 67,807 37,846 0 29,961 45,799 22,255 0 23,544 0.29% -32.46% Aruba Air 7,439 2,854 57 4,528 0 0 0 0 0.0% Venezolana 105,690 60,263 263 45,164 93,073 50,876 0 42,197 0.60% -11.94% Air Eruopa 5,765 2,529 0 3,236 0 0 0 0 0.0% Tame 0 0 0 0 3,614 1,980 0 1,634 0.02% 0.00% Tap Portugal 15,723 2,551 10,326 2,846 0 0 0 0 0.0% Condor 4,306 1,787 950 1,569 0 0 0 0 0.00% -100.00% Aeropostal 6,301 3,403 0 2,898 19,353 12,444 21 6,888 0.1% 207.1% Air Canada 31,056 12,702 5,731 12,623 41,490 15,935 7,989 17,566 0.27% 33.60% Laser 96,780 55,750 57 40,973 93,285 49,761 1254 42,270 0.6% -3.6% Aeromexico 62,254 24,203 12,607 25,444 65,672 28,915 9,058 27,699 0.42% 5.49% Lufthansa 156,454 48,926 56182 51,346 153,236 44,445 61775 47,016 1.0% -2.1% Turkish 24,126 5,226 11,799 7,101 20,678 7,292 1,182 12,204 0.13% -14.29% Estelar 0 0 0 0 0 2,460 0 1,474 0.0% Turpial 0 0 0 0 0 4,482 0 4,932 0.00%
Table 6 shows the share by company in the movement of passengers, Copa Airlines leads with 72.8% share and 12.05% its subsidiary Aerorepublica to mobilize 11.3 and 1.8 million passengers in 2017, showing a growth of 9.3% and 1.85% compared to 2016.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 83 Growth per Airline 250.0% 2017 vs 2016 200.0%
150.0%
100.0%
50.0%
0.0%
-50.0% Copa United Avianca KLM Iberia Delta Lacsa Taca Aerogal Spirit Avior Laser Turkish American Air France Conviasa VenezolanaAeropostalAir Canada AeromexicoLufthansa -100.0% Aero República Santa Bárbara
The Chart shows a comparison in the movement of regular airlines passengers in 2017 with respect to 2016. Airlines such as United, American, Avianca, Santa Barbara, Taca, Conviasa, Venezuelan, Turkish decreased in 2017 while Copa, Aerorepublica, KLM, Iberia, Airfrance, Aerogal, Air Canda, Spirit, Aeropostal recorded a growth in passenger movement in 2017.
84 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 7 Movement of Passengers per Airline per Month
Movement of Passengers per Month per Airline 2017 % de Company Total participación Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Total 1,384,999 1,160,173 1,238,165 1,231,828 1,237,592 1,293,752 1,458,204 1,415,032 1,244,025 1,303,717 1,271,410 1,377,168 15,616,065 1 Copa 976,781 835,220 895,633 892,040 912,060 941,391 1,070,663 1,032,997 901,344 967,025 940,058 1,005,158 11,370,370 72.8% Aerorepública 169,447 132,243 139,810 145,249 145,453 160,255 173,032 169,503 152,451 170,977 161,771 161,343 1,881,534 12.0% United 37,746 28,171 29,749 29,051 24,441 27,446 32,864 25,184 24,644 22,602 23,600 37,464 342,962 2.2% KLM 21,178 18,685 19,895 20,177 20,277 21,243 22,210 21,764 21,283 20,650 18,761 19,260 245,383 1.6% Aerogal 20,512 19,662 15,963 20,523 16,422 20,711 22,512 25,623 19,879 20,149 20,071 17,515 239,542 1.5% American 21,224 18,066 18,425 17,301 16,484 19,248 23,686 22,671 14,878 17,114 18,019 20,962 228,078 1.5% Airfrance 19,470 16,619 18,290 13,876 10,550 13,046 15,219 14,410 14,143 12,311 15,150 21,077 184,161 1.2% Iberia 16,015 14,092 14,272 15,765 12,933 14,877 15,725 15,098 15,057 12,991 15,236 14,736 176,797 1.1% Lufthansa 17,170 12,936 13,769 11,456 13,293 14,357 12,498 11,573 11,319 10,777 11,034 13,054 153,236 1.0% Lacsa 15,168 12,118 12,414 12,438 9,889 7,331 8,676 8,187 7,186 7,395 7,796 8,043 116,641 0.7% Venezolana 9,200 6,826 5,559 4,709 7,159 10,299 11,629 12,475 12,417 4,608 3,415 4,777 93,073 0.6% Delta 9,250 8,367 9,173 8,465 8,066 8,716 9,356 8,413 7,909 6,922 6,940 8,223 99,800 0.6% Laser 9,665 3,973 5,680 5,971 6,413 6,276 7,463 10,610 10,980 7,334 7,724 11,196 93,285 0.6% Aeroméxico 6,053 5,120 5,938 5,182 4,678 4,780 5,622 5,920 5,670 5,850 5,343 5,516 65,672 0.4% Taca 5,696 5,591 5,181 4,702 4,623 4,572 5,073 4,889 4,481 4,201 4,513 5,115 58,637 0.4% Avior 3,151 3,939 4,062 4,260 4,097 2,816 4,353 4,771 5,993 2,837 2,294 3,226 45,799 0.3% AirCanada 4,095 3,450 3,814 3,594 3,010 3,096 3,741 2,979 3,449 3,415 3,469 3,378 41,490 0.3% Spirit 4,649 4,063 3,427 3,578 2,830 2,721 3,486 3,597 1,914 3,463 3,075 7,802 44,605 0.3% Santa Bárbara 5,074 2,985 4,220 5,090 4,607 3,823 2,832 2,123 0 0 0 0 30,754 0.2% Avianca 5,872 1,310 5,607 889 4,538 1,619 1,739 1,008 370 0 480 3,640 27,072 0.2% Conviasa 3,759 3,199 2,748 3,446 1,270 672 1,250 1,519 1,648 312 0 358 20,181 0.1% Aeropostal 2,086 2,052 2,520 2,157 2,234 2,297 2,313 2,362 1,332 0 0 0 19,353 0.1% THY 1,738 1,486 2,016 1,909 1,654 1,669 1,662 1,831 1,655 1,217 1,485 2,356 20,678 0.1% Turpial 0 0 0 0 611 491 600 1,501 1,703 977 1,176 2,355 9,414 0.1% Tame 0 0 0 0 0 0 0 3,614 0 0 0 0 3,614 0.0% Estelar 0 0 0 0 0 0 0 410 2,320 590 0 614 3,934 0.0%
In the monthly passenger movement by airline, we highlight the highest peak in each airline. The highest peak in total occurred in the month of July 2017, We see the start of operations of 2 Turpial airlines with flights to Valencia, Venezuela in May and Estelar in August with flights to Caracas and Maracaibo. Santa Barbara suspended operations in September and Aeropostal in October 2017. In August, Tame operated Charter flights to/from Quito, Ecuador.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 85 Share Percentage According to Commercial Airlines 2017
1.6% 1.5% 9.8% 2.2% Copa Aero República
United
Aerogal 12.1% KLM
70.6% All other Airlines 72.8%
86 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 8 Movement of Passengers per Region and City
Offered Origin and 2017 Offered Origin and 2017 Offered Origin and 2017 Destination per Total % de Participación Destination per Total % de Participación Destination per Total % de Participación Airline Total Share % Airline Total Share % Airline Total Share %
TOTAL 15,616,065 100% NORTH AMERICA 4,507,703 28.87% CARIBBEAN 1,920,433 12.30% EUROPE 772,543 4.95% MIAMI 745,262 4.77% HAVANA 581,741 3.73% AMSTERDAM 245,383 1.57% CANCUN 597,704 3.83% SANTO DOMINGO 394,947 2.53% PARIS 184,161 1.18% MEXICO D.F 524,404 3.36% PUNTA CANA 373,965 2.39% MADRID 176,538 1.13% ORLANDO 397,325 2.54% SAN JUAN 125,838 0.81% FRANKFURT 153,236 0.98% NEW YORK 332,532 2.13% PUERTO ESPAÑA 92,953 0.60% ISTAMBUL 13,225 0.08% CALIFORNIA 327,821 2.10% ARUBA 85,697 0.55% WASHINGTON DC 211,753 1.36% PORT AU PRINCE 41,163 0.26% SOUTH AMERICA 6,588,936 42.19% HOUSTON 202,646 1.30% MONTEGO BAY 34,746 0.56% BOGOTA 792,170 5.07% CALIFORNIA 167,991 1.08% SANTIAGO DE LOS 34,176 0.22% SAO PAULO 542,675 3.48% CHICAGO 147,287 0.94% CABALLEROS SANTIAGO DE CHILE 505,180 3.24% NEWARK 140,160 0.90% CURAZAO 33,749 0.22% LIMA 490,435 3.14% TORONTO 110,556 0.71% ST. MAARTEN 27,019 0.17% MAIQUETÍA 446,641 2.86% ATLANTA 103,358 0.66% KINGSTON 28,738 0.18% GUAYAQUIL 390,516 2.50% FT LAUDERDALE 99,560 0.64% SANTA CLARA 25,143 0.16% RIO NEGRO, MEDELLÍN 394,695 2.53% BOSTON 96,223 0.62% NASSAU 25,553 0.16% QUITO 359,564 2.30% LAS VEGAS 95,258 0.61% HOLGUIN 15,005 0.10% BUENOS AIRES 269,915 1.73% MONTREAL 55,321 0.35% CARTAGENA 233,723 1.50% GUADALAJARA 46,984 0.30% CALI 226,355 1.45% TAMPA 42,721 0.27% ASUNCION 223,737 1.43% NEW ORLEANS 32,025 0.21% MONTEVIDEO 187,642 1.20% MONTERREY 27,454 0.18% RIO DE JANEIRO 181,539 1.16% DENVER 3,277 0.02% SANTA CRUZ 157,376 1.01% *BOING FIELD 24 0.00% MARACAIBO 137,649 0.88% *SAN JOSE DEL CABO 57 0.00% VALENCIA, VENEZUELA 137,933 0.88% BARRANQUILLA 111,204 0.71% CENTRAL AMERICA 1,826,450 11.70% BRASILIA 112,352 0.72% SAN JOSE 863,035 5.53% CORDOBA 106,062 0.68% GUATEMALA 272,911 1.75% PORTO ALEGRE 94,263 0.60% MANAGUA 205,230 1.31% ROSARIO 95,308 0.61% EL SALVADOR 200,914 1.29% BELO HORIZONTE 83,360 0.53% DAVID 134,191 0.86% PEREIRA 81,148 0.52% TEGUCIGALPA 68,753 0.44% SAN ANDRES 73,549 0.47% SAN PEDRO SULA 53,279 0.34% GUYANA 50,367 0.32% LIBERIA 14,821 5.04% BUCARAMANGA 32,330 0.21% LADYVILLE 12,829 0.08% MANAOS 31,574 0.20% PANAMA PACIFICO 160 0.00% RECIFE 21,782 0.14% NO ESPECIFICADO 327 0.00% MENDOZA 4,317 0.03% CHICLAYO 13,120 0.08% *BARCELONA, VENEZUELA 97 0.00% *ISLA MARGARITA 358 0.00%
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 87 Share of passengers per region
EUROPE
CARIBBEAN 5% 12%
CENTRAL AMERICA 12% 42% SOUTH AMERICA
NORTH AMERICA 29%
In the chart we can see the movement of passengers by region, where the largest passenger traffic is from the South America region 42% followed by North America 29%, then the Caribbean 12%, Central america 12% and Europe 5% of the passenger traffic at the Tocumen International Airport.
88 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Growth of Passengers per Region Table 9 Traffic World Traffic growth
7.9% Region per region (in percentage)
North America 8.2% Europe 7.5% Africa 9.3% North America Europe Latin America 4.8% 8.2% and Caribbean 9.4% Middle East Asia - Pacific Asia - Pacific 5.9% 6.6% 9,4% Latin America and Caribbean Panama 6.6%
9.3% Africa Middle East 4.8% Panama 7.5% World 7.9% 5.9% Source: IATA
Traffic Growth
7.9% World 6.6% 5.9% Middle East 9.4% Panama Traffic Growth 9.3% Asia - Pacific 7.5% Latin America and Caribbean 8.2% Africa 4.8% Europe North America 0.0% 2.0% 4.0% 6.0% 8.0% 10.0%
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 89 OPERATION Statistics
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 10 Operation Statistics
Total Operations Type 2015 2016 2017 Absolute Variation % Variation
Total 141,642 145,245 145,914 669 0.46% Commercial Airlines 129,722 132,928 133,125 197 0.15% Cargo 7,299 7,386 7,462 76 1.03% General Aviation License E 1,645 1,632 1,699 67 4.11% Official Mission 1,831 2,013 2,254 241 11.97% Airline Technical Stop 22 2 0 -2 -100.00% Tum-General Aviation-San 334 529 607 78 14.74% Ferry 321 288 215 -73 -25.35% Domestic-General Aviation 383 369 436 67 18.16% Tum-Commercial Aviation 77 91 116 25 27.47% Chargers Technical Stop 3 7 0 -7 -100.00% General Aviation License P 5 0 0 0 -
“The total of operations includes the total of aircraft landings and takeoffs, which register a total growth of 0.46%. This growth is due in the first place to the increase in commercial airline operations, followed by cargo airlines.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 91 Table 11 Commercial and Cargo Operation per Week Day
Commercial and Cargo Operations per Week Day Day 2016 2017 Total Commercial Cargo Total Commercial Cargo
Total 140,314 132,928 7,386 139,811 133,250 6,561 Monday 19,763 19,258 505 19,413 18,998 415 Tuesday 19,953 18,772 1,181 19,949 18,779 1,170 Wednesday 19,857 18,574 1,283 20,094 18,927 1,167 Thursday 19,973 18,816 1,157 19,797 18,761 1,036 Friday 20,530 19,354 1,176 20,252 19,226 1,026 Saturday 20,073 18,941 1,132 19,669 18,797 872 Sunday 20,165 19,213 952 20,637 19,762 875
Commercial and Cargo Operations in thousands
21.00 20.64 20.09 20.25 20.50 19.95 19.80 0.88 20.00 19.67 19.41 1.17 1.03 19.50 1.17 1.04 0.42 0.87 19.00 19.76 18.50 18.93 19.23 19.00 18.78 18.76 18.80 18.00
17.50 Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Commercial Cargo Total
In the operations movement per week day, we have Friday with a higher activity, mainly for cargo airlines. We add the following chart, where we can see the operation movements per week day.
92 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 12 Classification of Operations
Classification of Operations Month 2017 Total Commercial Cargo General Aviation Other Operations
Total 145,914 133,125 7,462 1,699 3,628 January 12,765 11,731 582 151 301 February 11,319 10,339 565 128 287 March 12,357 11,122 626 202 407 April 11,839 10,763 582 86 408 May 12,127 11,038 636 119 334 June 12,110 11,066 620 133 291 July 12,819 11,764 631 136 288 August 12,682 11,647 655 122 258 September 11,333 10,362 587 136 248 October 12,098 11,042 673 164 219 November 11,892 10,712 664 162 354 December 12,573 11,539 641 160 233
In Table No. 12 we detail the number of monthly operations (entries and departures) of commercial airlines that highlights the month of February with the highest frequency and for cargo, the month with the highest frequency of operations was December. We also see the number of operations for general aviation and other operations such as private flights, military aircrafts, official mission, etc.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 93 Table 13 Commercial Aircrafts Operations per Airline
Commercial Aircrafts Operations per Airline Airline Total Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total 133,125 11,732 10,339 11,122 10,766 11,038 11,065 11,763 11,647 10,361 11,042 10,712 11,538 Copa 95,211 8,326 7,291 7,875 7,591 7,813 7,972 8,486 8,352 7,443 7,918 7,796 8,348 Aero República 20,212 1,774 1,592 1,664 1,634 1,660 1,654 1,801 1,796 1,566 1,702 1,630 1,739 United 2,419 244 194 208 204 194 194 206 172 174 186 180 263 American 2,132 183 170 186 182 186 178 182 188 136 185 178 178 KLM 729 61 56 62 60 62 60 62 62 60 62 60 62 Aerogal 1,992 152 156 128 168 144 172 179 204 177 186 168 158 Iberia 734 62 55 63 62 62 60 62 62 60 64 60 62 Lacsa 1,249 177 146 170 172 148 60 62 62 60 70 60 62 Air France 617 53 48 53 52 43 49 53 52 52 48 52 62 Avianca 257 51 12 57 13 44 14 14 8 4 6 34 Santa Bárbara 416 55 56 60 60 58 58 42 27 0 0 0 0 Delta 734 62 56 66 62 62 60 64 62 60 62 58 60 Taca 754 73 72 64 60 60 60 62 62 60 60 60 61 Conviasa 382 50 48 54 50 44 34 28 24 26 12 12 Lufthansa 512 48 39 40 44 44 42 46 42 44 43 42 38 Aeromexico 752 64 56 62 60 70 62 62 62 60 74 58 62 Estelar 74 0 0 0 0 0 0 0 12 28 26 8 Avior 591 29 48 52 52 54 50 54 53 52 54 50 43 Spirit 318 25 24 24 26 24 22 26 28 19 28 26 46 Turpial 152 0 0 0 2 16 18 18 18 16 18 18 28 Venezolana 1,109 83 92 88 76 108 104 104 108 106 100 72 68 Air Canada 318 28 24 26 26 26 30 26 26 26 28 26 26 Turkish 311 24 24 28 26 26 26 26 25 26 26 26 28 Tame 26 0 0 0 0 0 0 0 26 0 0 0 0 Laser 898 82 56 64 60 62 60 72 90 86 90 86 90 Air Europa 0 0 0 0 0 0 0 0 0 0 0 0 0 Aeropostal 226 26 24 28 24 28 26 26 24 20 0 0 0
The table above shows the total of commercial operations registered in 2016, where Copa leads the movements of aircrafts at the Tocumen International Airport with 91,891 operations, followed by its subsidairy Aero Republica 21,240, followed by United with 2,597 operations and American with 2,415 operations.
94 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 14 Commercial Aircrafts Operations per Month - Hour Commercial Aircrafts Operations per Month - Hour Hour / Month Total Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total 133,126 11,732 10,339 11,122 10,766 11,038 11,065 11,764 11,647 10,361 11,042 10,712 11,538 1:00 225 25 10 19 17 17 17 18 43 17 26 3 13 2:00 198 29 6 13 15 10 15 20 3 9 8 24 46 3:00 102 22 13 10 14 19 9 7 1 4 2 1 4:00 100 12 9 35 13 2 7 6 6 3 5 2 5:00 2,043 295 274 284 282 230 231 261 48 31 34 28 45 6:00 8,016 548 483 510 498 584 562 595 850 822 847 825 892 7:00 7,933 658 625 593 603 584 604 670 749 692 737 713 705 8:00 6,339 544 464 614 545 599 571 529 519 484 484 444 542 9:00 9,860 1002 923 867 850 824 795 906 771 673 712 730 807 10:00 9,929 820 651 825 785 825 876 891 899 800 868 828 861 11:00 4,918 373 329 373 319 334 300 385 546 462 504 463 530 12:00 8,638 847 743 796 812 838 806 816 673 551 608 570 578 13:00 5,560 472 432 464 485 576 550 586 395 390 401 388 421 14:00 8,185 666 587 647 607 569 656 648 811 680 766 768 780 15:00 7,500 520 465 462 467 496 469 509 861 786 821 806 838 16:00 10,923 1232 1033 1064 1016 1058 1097 1183 631 612 669 655 673 17:00 7,213 528 448 536 537 569 569 572 753 648 699 656 698 18:00 6,551 455 425 439 415 431 411 417 706 634 680 739 799 19:00 11,571 1163 1021 1,133 1,095 1,132 1,142 1,269 801 700 772 635 708 20:00 4,928 349 309 323 328 329 390 391 579 454 446 484 546 21:00 8,325 731 699 649 596 575 558 590 797 738 777 780 835 22:00 2,910 333 287 368 360 360 362 411 85 78 80 84 102 23:00 633 33 59 47 67 36 28 42 71 59 60 60 71 00:00 526 75 44 51 40 41 40 42 49 34 36 29 45 Promedio operaciones 365 378 369 359 359 356 369 379 376 345 356 357 372 diarias
In the Table above you can see the monthly behavior of commercial aircraft operations during daylight hours. The highest number of operations is alwasy at 19:00, but stands out with a peak of 1,242 operations at that time during the month of August. On the other hand, 1:00 is always the time of least movement of commercial aircrafts.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 95 Table 15 Commercial Aircrafts Operations per Boarding Zone - Hour
Commercial Aircrafts Operations per Boarding Zone - Hour Hour / Month Total North Bay Satellite A Satellite B Central Area Remote Positions Not Specified Hangar Cargo Terminal Total 133,126 44,231 28,860 28,301 19,794 2,293 9,075 405 167 1:00 225 81 18 27 80 1 15 1 2 2:00 198 81 4 41 66 0 6 0 0 3:00 102 14 13 16 49 0 9 0 1 4:00 100 24 6 19 49 0 1 0 1 5:00 2,043 709 395 683 205 5 41 4 1 6:00 8,016 2,801 2,026 2,054 840 70 201 23 1 7:00 7,933 2,540 1,937 1,678 1,152 58 545 20 3 8:00 6,339 2,319 1,538 1,289 751 119 302 13 8 9:00 9,860 3,298 2,279 1,778 1,788 187 505 17 8 10:00 9,929 3,133 2,087 1,898 2,046 160 574 18 13 11:00 4,918 1,563 1,240 1,057 721 68 230 34 5 12:00 8,638 2,855 1,603 2,011 1,455 208 446 50 10 13:00 5,560 1,616 958 1,414 1,083 89 381 15 4 14:00 8,185 2,594 1,740 1,506 1,282 148 870 32 13 15:00 7,500 2,280 1,465 1,820 1,528 68 308 16 15 16:00 10,923 3,598 2,389 2,087 1,545 290 979 13 22 17:00 7,213 2,246 1,486 1,555 708 222 977 14 5 18:00 6,551 2,358 1,580 1,519 506 92 472 12 12 19:00 11,571 4,126 2,759 2,057 1,471 187 931 31 9 20:00 4,928 1,486 792 867 1,121 65 568 23 6 21:00 8,325 3,032 1,898 1,845 823 175 492 49 11 22:00 2,910 1,027 540 693 383 75 166 17 9 23:00 633 278 65 183 71 3 27 3 3 00:00 526 172 42 204 71 3 29 0 5
96 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 16 Operations per Location of Boarding Bridges / Month
Commercial Aircrafts Operations per Boarding Zone - Month Zone Total Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total 133,126 11,732 10,339 11,122 10,766 11,038 11,065 11,764 11,647 10,361 11,042 10,712 11,538 North Bay 44,231 3,856 3,389 3,559 3,464 3,526 3,728 3,980 3,857 3,497 3,761 3,701 3,913 Satellite A 28,860 2,524 2,165 2,354 2,410 2,365 2,320 2,594 2,460 2,245 2,438 2,433 2,552 Satellite B 28,301 2,736 2,420 2,396 2,227 2,418 2,305 2,437 2,426 2,036 2,305 2,199 2,396 Central Area 19,794 1,731 1,492 1,675 1,658 1,677 1,681 1,757 1,744 1,595 1,659 1,469 1,656 Remote Positions 2,293 548 437 198 143 130 126 137 130 99 98 108 139 Not Specified 9,075 334 429 912 806 857 846 809 973 810 727 766 806 Hangar 405 1 6 18 40 38 45 44 46 54 21 29 63 Cargo Terminal 167 2 1 10 18 27 14 6 11 25 33 7 13
0.3 Porcentage per Boarding Zone 0.1
1.7 6.8 Zone Total North Bay Satellite A North Bay 33.2% 33.2 14.9 Satellite B Satellite A 21.7% Central Area Satellite B 21.3% Remote Positions Central Area 14.9% Not Specified Remote Positions 1.7% Hangar Not Specified 6.8% 21.3 Cargo Terminal Hangar 0.3% 21.7 Cargo Terminal 0.1%
The previous Table shows the monthly behavior of the operation by boarding area, with the north bay registering the highest frequency of operations, the area between the boarding bridges 01 to 10. The next most frequent is Satellite A in where doors 11 to 19 are located.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 97 Table 17 Operations per Location of Boarding Bridges / Day
Location of Commercial Aircrafts Operations per Boarding Zone - Day Bridges Total Monday Tuesday Wednesday Thursday Friday Saturday Sunday Daily Rate Total 133126 18924 18822 18904 18757 19210 18804 19705 365 North Bay 44231 6187 6366 6367 6219 6325 6304 6463 121 Satellite B 28,301 4,035 3,967 4,005 3,918 4,091 4,020 4,265 78 Satellite A 28,860 4,148 4,107 4,059 4,016 4,153 4,110 4,267 79 Central Area 19794 2713 2870 2775 2878 2748 2830 2980 54 Remote Positions 2293 342 322 367 335 322 264 341 6 Not Specified 9075 1410 1117 1252 1308 1477 1199 1312 25 Hangar 405 64 53 58 58 60 57 55 1 Cargo Terminal 167 25 20 21 25 34 20 22 0
In the Table above, the frequency of operations per day of the week is shown acording to the boarding areas in descending order, highlighting Friday with the largest number of operations in general, and Sunday specifically the North Bay area with the largest movement of operations by area.
98 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 18 Operations per Airline and Location of Boarding Bridges Operations of Commercial Aircrafts per Boarding Zone and Airline Airline Total North Bay Satellite A Satellite B Central Area Remote Positions Not Specified Hangar Cargo Terminal
Total 133,126 44,231 28,860 28,301 19,794 2,293 9,075 405 167 Copa 95,211 34,570 21,472 21,542 10,644 1,362 5,244 342 35 Aero República 20,212 6,864 6,953 1,874 1,146 611 2696 61 7 United 2,419 57 3 1 2,321 4 29 0 4 American 2,133 1,201 2 10 877 4 34 0 5 Lacsa 1,249 4 4 721 227 177 113 0 3 Aerogal 1,992 286 56 1,395 224 9 20 0 2 Venezolana 1,109 18 196 591 38 30 213 0 23 Taca 754 265 50 418 0 2 19 0 0 Avior 591 5 2 21 7 12 537 1 6 Avianca 257 6 4 134 83 2 24 0 4 Laser 898 6 19 813 21 6 31 0 2 Delta 734 707 4 2 8 0 6 0 7 Aeromexico 752 5 8 5 717 2 12 0 3 KLM 729 0 0 0 727 0 0 0 2 Santa Bárbara 416 57 57 298 0 0 3 0 1 Iberia 734 17 0 0 705 0 3 0 9 Conviasa 382 4 10 25 295 22 26 0 0 Air France 617 0 0 0 612 0 1 0 4 Lufthansa 512 0 0 0 510 0 1 0 1 Spirit 318 124 0 26 166 0 2 0 0 Air Canada 318 6 0 151 94 40 23 0 4 Turkish 311 0 0 0 304 0 2 0 5 Aeropostal 226 2 6 191 18 4 5 0 0 Tame 26 8 2 6 0 4 0 6 Estelar 74 6 2 8 4 4 18 0 32 Turpial 152 13 10 69 46 2 9 1 2
The Table above shows the annual behavior of commercial operations by airline and boarding area. It can be seen that the largest movement is on the North Bay by Copa Airlines.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 99 Table 19 Direct destinations to and from Tocumen International Airport
No. Direct Destination No. Direct Destination No. Direct Destination No. Direct Destination CENTRAL AMERICA 1 SAN JOSE 23 NASSAU 48 TAMPA 75 PEREIRA 2 GUATEMALA 24 HOLGUIN 49 NEW ORLEANS 76 SAN ANDRES 50 MONTERREY 77 GUYANA 3 MANAGUA EUROPE 51 DENVER (nuevo) 78 BUCARAMANGA 4 EL SALVADOR 25 AMSTERDAM SOUTH AMERICA 79 MANAOS 26 PARIS 5 DAVID 80 RECIFE 27 MADRID 52 BOGOTA 6 TEGUCIGALPA 81 MENDOZA (nuevo) 28 FRANKFURT 53 SAO PAULO 7 SAN PEDRO SULA 82 CHICLAYO 29 ISTAMBUL 54 SANTIAGO DE CHILE 83 BARCELONA, VENEZUELA 8 LIBERIA 55 LIMA NORTH AMERICA 84 ISLA MARGARITA, 9 LADYVILLE 56 MAIQUETÍA VENEZUELA CARIBBEAN 30 MIAMI 57 GUAYAQUIL 31 CANCUN 10 HAVANA 58 RIO NEGRO, MEDELLÍN 32 MEXICO D.F 59 QUITO 11 SANTO DOMINGO 33 ORLANDO 60 BUENOS AIRES 12 PUNTA CANA 34 NEW YORK 61 CARTAGENA 13 SAN JUAN 35 LOS ANGELES, CA 62 CALI 14 PORT SPAIN 36 WASHINGTON DC 63 ASUNCION 37 HOUSTON 15 ARUBA 64 MONTEVIDEO 38 SAN FRANCISCO, CA 16 PORT AU PRINCE 65 RIO DE JANEIRO 39 CHICAGO 66 SANTA CRUZ 17 MONTEGO BAY 40 NEWARK 67 MARACAIBO 18 SANTIAGO DE 41 TORONTO 68 VALENCIA, VENEZUELA LOS CABALLEROS 42 ATLANTA 69 BARRANQUILLA 19 CURAZAO 43 FT LAUDERDALE 70 BRASILIA 44 BOSTON 20 ST. MAARTEN 71 CORDOBA 45 LAS VEGAS 72 PORTO ALEGRE 21 KINGSTON 46 MONTREAL 73 ROSARIO 22 SANTA CLARA 47 GUADALAJARA 74 BELO HORIZONTE
The Tocumen International Airport allows connection to 84 cities in America, Europe and the Caribbean; in the table you can see the different direct destinations from the airport. It is worth highlighting the inclusion in 2017 of two new destinations such as: Denver in Colorado (EU) y Mendoza in Argentina.
100 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 20 Commercial operations 2017 vs 2016 Commercial Operations 2017 vs 2016 Airlines Year Growth 2016 2017 Absolute Relative
Total 132,928 133,126 198 0% Copa 91,891 95,211 3,320 4% Aero República 21,240 20,212 -1,028 -5% United 2,597 2,419 -178 -7% American 2,415 2,133 -282 -12% Avianca 842 257 -585 -69% Lacsa 1,873 1,249 -624 -33% Taca 1,129 754 -375 -33% Conviasa 624 382 -242 -39% Delta 748 734 -14 -2% KLM 732 729 -3 0% Santa Bárbara 722 416 -306 -42% Iberia 710 734 24 3% Aerogal 1485 1992 507 34% Air France 588 617 29 5% Spirit 308 318 10 3% Avior 1124 591 -533 -47% Aruba Air 108 0 -108 -100% Venezolana 1184 1109 -75 -6% Tame Charter 0 26 26 +/- 100% Tap Portugal 71 0 -71 -100% Turkish 206 311 105 +/- 100% Lufthansa 433 512 79 +/- 100% Condor 36 0 -36 -100% Laser 757 898 141 19% Air Europa 26 0 -26 -100% Air Canada 246 318 72 29% Aeromexico 738 752 14 +/- 100% Aeropostal 95 226 131 138% Estelar 0 74 74 +/- 100% Turpial 0 152 152 +/- 100%
The table above shows the movement of commercial operations, (entries and departures) 2017 per airline vs. 2016. Resulting in an absolute growth of 198 operations.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 101 Table 21 Monthy, weekly and daily average of passengers per airline Year 2017 Monthy, weekly and daily average of passengers per airline Year 2017 Company Average Monthly Weekly Daily Total 11,094 2,560 365 Copa 7,934 1,831 261 Aero República 1,684 389 55 United 202 47 7 American 178 41 6 Aerogal 166 38 5 Lacsa 104 24 3 Venezolana 92 21 3 Laser 75 17 2 Taca 63 15 2 Aeromexico 63 14 2 Delta 61 14 2 Iberia 61 14 2 KLM 61 14 2 Air France 51 12 2 Avior 49 11 2 Lufthansa 43 10 1 Santa Bárbara 35 8 1 Conviasa 32 7 1 Spirit 27 6 1 Air Canada 27 6 1 Turkish 26 6 1 Avianca 21 5 1 Aeropostal 19 4 1 Turpial 13 3 0 Estelar 6 1 0 Tame Charter 2 1 0 Aruba Air 0 0 0 Tap Portugal 0 0 0 Condor 0 0 0 Air Europa 0 0 0
The table above shows the monthly, weekly and daily averages of operations by airline in descending order. The Tocumen International Airport in 2017 operated an average of 11,094 aircraft monthly movements, 2,560 weekly and 365 daily movements.
102 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Tabla 22 Operations Origins and Destinations Offered by Passenger´s Airlines
Year Growth Year Growth Year Growth Origin / Destination Origin / Destination Origin / Destination 2016 2017 Absolute Relative 2016 2017 Absolute Relative 2016 2017 Absolute Relative Total 132,928 133,126 198 0.15% Campinas 0 0 0 +/-100% Lisboa 37 -37 -100.00% South America 57,759 58,640 881 1.53% Rosario 253 738 485 100% Amsterdam 732 729 -3 -0.41% Bogotá 8,047 7,473 -574 -7.13% Chiclayo 108 208 100 100% Paris 588 615 27 4.59% Medellín 4,175 4,173 -2 -0.05% Mendoza 0 37 37 100% Istambul 103 157 54 100% Lima 3,653 3,793 140 3.83% Otras 2 8 6 +/-100% Madrid 735 731 -4 -0.54% Caracas 5,288 4,447 -841 -15.90% North America 33,776 34,837 1,061 3.14% Caribbean 18,640 17,856 -784 -4.21% Santiago de Chile 3,653 3,851 198 5.42% Miami 5,789 5,980 191 3.30% Habana 4,694 4,561 -133 -2.83% Cali 2,843 2,828 -15 -0.53% Cancún 4,134 4,463 329 7.96% Santo Domingo 3,671 3,535 -136 -3.70% Sao Paulo 2,967 4,026 1059 35.69% México 4,360 4,370 10 0.23% Punta Cana 2,945 2,887 -58 -1.97% Guayaquil 3,454 3,326 -128 -3.71% Orlando 2,798 2,907 109 3.90% San Juan 1,529 1,311 -218 -14.26% Quito 3,377 3,004 -373 -11.05% Los Ángeles 2,171 2,305 134 6.17% Puerto España 1,250 1,223 -27 -2.16% Cartagena 1,864 2,036 172 9.23% New York 2,381 2,367 -14 -0.59% Aruba 1,089 1,038 -51 -4.68% Buenos Aires 1,779 1,946 167 9.39% Houston 1,513 1,498 -15 -0.99% Santiago Caballeros 498 464 -34 -6.83% Río de Janeiro 1,465 1,402 -63 -4.30% Washigton 1,475 1,542 67 4.54% Puerto Príncipe 413 414 1 0.24% Barranquilla 1,389 1,425 36 2.59% Las Vegas 734 704 -30 -4.09% Montego Bay 419 418 -1 -0.24% Asunción 1,361 1,709 348 25.57% Newark 1,032 915 -117 -11.34% St. Maarten 417 288 -129 -30.94% Pereira 1,096 1,085 -11 -1.00% Atlanta 743 729 -14 -1.88% Curazao 420 414 -6 -1.43% Santa Cruz 1,150 1,181 31 2.70% Chicago 692 1,088 396 57.23% Nassau 371 371 0 0.00% San Andrés 691 757 66 9.55% Boston 636 728 92 14.47% Kingston 418 412 -6 -1.44% Maracaibo 1,768 1,680 -88 -4.98% Guadalajara 627 610 -17 -2.71% Santa Clara 392 314 -78 100.00% Brasilia 728 926 198 27.20% Toronto 768 837 69 8.98% Holguin 114 206 92 Montevideo 1,148 1,403 255 22.21% Ft. Lauderdale 725 805 80 11.03% Central America 20,120 19,049 -1,071 -5.32% Bello Horizonte 588 714 126 21.43% Monterrey 434 416 -18 -4.15% San José 8,569 7,889 -680 -7.94% Valencia 1,187 1,471 284 23.93% Tampa 418 412 -6 -1.44% Guatemala 2,923 2,956 33 1.13% Porto Alegre 647 730 83 12.83% Montreal 418 417 -1 -0.24% San Salvador 2,593 2,205 -388 -14.96% Córdoba 732 789 57 7.79% Dallas 249 0 -249 -100.00% Managua 2,189 2,184 -5 -0.23% Manaos 462 419 -43 -9.31% Denver 36 24 -12 -33.33% San Pedro Sula 729 725 -4 -0.55% Bucaramanga 449 419 -30 -6.68% San Francisco 853 1,300 447 52.40% Tegucigalpa 735 728 -7 -0.95% Cúcuta 290 0 -290 -100.00% Puebla 143 0 -143 -100.00% Liberia 207 210 3 1.45% Recife 271 208 -63 -23.25% Villahermosa 181 0 -181 -100.00% David, Panamá 1,965 1,944 1,492 +/-100% Barcelona Venezuela 434 0 -434 -100.00% New Orleans 418 417 -1 100% Belice 210 208 15 +/-100% Iquitos 0 0 0 #¡DIV/0! Otras 48 3 -45 -93.75% Georgetown 422 416 -6 -1.42% Europe 2,633 2,744 111 4.22% Porlamar 18 12 10 +/-100% Frankfurt 438 512 74 +/-100%
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 103 COMMERCIAL AIRLINES OPERATING AT TOCUMEN INTERNATIONAL AIRPORT
AIRLINES OPERATING CHARTER FLIGHTS TO AND FROM TOCUMEN INTERNATIONAL AIRPORT
104 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. CARGO Results
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 Table 23 Total Monthly Movement of Cargo
Cargo and Mail (metric tons) 2017 Total Cargo Transit Mail Disem. Emb. Disem. Emb. Disem. Emb
Total 174,098 57,832 54,417 33,478 27,393 720 258 January 14,057 4,217 3,808 3,166 2,797 63.819 5.884 February 15,137 4,510 4,047 3,709 2,819 45.443 6.782 March 14,512 4,725 4,638 2,783 2,311 46.551 8.691 April 13,883 4,610 4,648 2,622 1,948 47.328 7.534 May 14,115 4,251 4,596 3,040 2,156 63.625 8.537 June 14,195 4,769 4,483 2,599 2,272 60.517 10.932 July 13,758 4,727 4,102 2,516 2,345 59.041 9.654 August 14,004 4,927 4,341 2,408 2,255 60.545 12.225 September 14,522 4,997 4,828 2,552 2,094 37.019 13.767 October 16,168 5,544 5,447 2,695 2,197 128.606 157.052 November 14,804 5,092 4,542 2,814 2,297 50.543 8.01 December 14,942 5,465 4,935 2,575 1,901 57.31 9.129
106 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 24 Historic of Cargo Management and Graphic
Historic of Total Cargo Management 2013 2014 2015 2016 2017 Embarked 54,775 54,235 45,396 53,778 54,417 Disembarked 54,952 55,936 50,574 55,486 57,832 Transit 56,261 50,441 57,348 54,403 60,870 Mail 460 619 932 1,100 979 Total 166,448 161,231 154,250 164,767 174,098
Historic Total Cargo Management
979 460 619 932 1,100 56,261 50,441 57,348 54,403 60,870
54,952 55,936 50,574 55,486 57,832
54,235 53,778 54,417 54,775 45,396
2013 2014 2015 2016 2017 Embarked Disembarked Transit Mail
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 107 Table .25 Historic Cargo in Transit Movement
Historic Cargo in Transit Mes 2013 2014 2015 2016 2017 Disem. Emb. Disem. Emb. Disem. Emb. Disem. Emb. Disem. Emb.
Total 32,461 23,801 26,767 23,674 33,871 23,477 28,483 25,920 33,478 27,393 January 2,288 1,737 1,224 1,869 1,729 1,563 2,045 1,877 3,166 2,797 February 2,735 2,194 2,184 2,170 809 678 2,304 2,147 3,709 2,819 March 3,228 2,615 2,693 2,623 1,935 1,716 2,375 2,211 2,783 2,311 April 2,460 1,906 2,127 2,027 1,779 1,859 2,564 2,330 2,622 1,948 May 2,674 2,165 2,383 2,228 2,169 1,889 2,461 2,260 3,040 2,156 June 2,642 1,983 2,076 1,762 3,557 3,265 2,377 2,116 2,599 2,272 July 2,689 2,085 2,239 2,026 3,665 2,050 2,368 2,183 2,516 2,345 August 2,617 2,145 2,042 1,806 3,572 1,866 2,269 2,053 2,408 2,255 September 2,706 988 2,037 1,822 3,623 2,020 2,320 2,083 2,552 2,094 October 2,896 1,780 2,639 1,816 4,474 2,412 2,578 2,306 2,695 2,197 November 2,745 1,971 2,806 2,405 2,805 1,761 2,621 2,311 2,814 2,297 December 2,779 2,232 2,318 1,120 3,754 2,399 2,202 2,043 2,575 1,901
108 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 26 Monthly Movement of Cargo and Mail Origin / Destination 2017 vs 2016
Cargo and Mail (metric Tons) 2016 2017 Month Growth Total Cargo Mail Total Cargo Mail Disem. Emb. Dis. Emb Disem. Emb. Dis. Emb Total 110,364 55,486 53,778 893 207 113,228 57,832 54,417 720 258 2.6% January 7,441 3,993 3,405 41 2 8,094 4,217 3,808 63.819 5.884 8.8% February 7,222 3,495 3,706 21 0 8,609 4,510 4,047 45.443 6.782 19% March 9,104 4,823 4,243 36 2 9,418 4,725 4,638 46.551 8.691 3% April 9,269 4,682 4,544 39 4 9,313 4,610 4,648 47.328 7.534 0% May 9,051 4,547 4,457 47 0 8,919 4,251 4,596 63.625 8.537 -1% June 8,248 4,023 4,099 107 19 9,324 4,769 4,483 60.517 10.932 13% July 9,775 4,646 5,079 47 3 8,898 4,727 4,102 59.041 9.654 -9% August 9,477 4,721 4,712 42 2 9,340 4,927 4,341 60.545 12.225 -1.4% September 9,631 4,934 4,649 40 8 9,876 4,997 4,828 37.019 13.767 2.5% October 10,711 5,151 5,007 395 158 11,277 5,544 5,447 128.606 157.052 5.3% November 9,377 4,840 4,506 29 2 9,693 5,092 4,542 50.543 8.01 3.4% December 11,058 5,631 5,371 49 7 10,467 5,465 4,935 57.31 9.129 -5.3%
Cargo in Transit not included
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 109 Table 27 Movement of Cargo Origin/ Destination per Type of Operator
Metric Tons 2016 Metric Tons 2017 Month Cargo Aircrafts Commercial Airlines Month Cargo Aircrafts Commercial Airlines Total Disembarked Embarked Total Disembarked Embarked Total Disembarked Embarked Total Desembarked Embarked
Total 82,729 42,063 40,666 27,635 14,316 13,319 Total 82,271 42,785 39,485 29,949 15,032 14,918 January 5,576 3,010 2,566 1,865 1,024 841 January 5,406 2,871 2,536 2,594 1,334 1,260 February 5,415 2,623 2,792 1,807 893 914 February 6,019 3,162 2,857 2,539 1348 1,191 March 6,823 3,625 3,198 2,281 1,234 1,047 March 6,920 3,417 3,503 2,442 1,308 1,134 April 6,948 3,522 3,426 2,321 1,199 1,122 April 6,794 3,446 3,348 2,465 1,164 1,301 May 6,785 3,427 3,357 2,266 1,167 1,100 May 6,586 3,378 3,208 2,263 873 1,391 June 6,183 3,081 3,102 2,065 1049 1016 June 6,910 3,503 3,407 2,342 1266 1076 July 7,329 3,501 3,828 2,446 1,192 1254 July 6,655 3,537 3,118 2,174 1,190 984 August 7,105 3,554 3,551 2,372 1,209 1,163 August 6,894 3,702 3,193 2,371 1,223 1,148 September 7,219 3,711 3,508 2,412 1,263 1149 September 7,043 3,645 3,398 2,786 1,353 1432 October 8,028 4,138 3,891 2,683 1,408 1,274 October 8,216 4,202 4,014 2,767 1,339 1,427 November 7,028 3,633 3,396 2,349 1,236 1,112 November 7,065 3,796 3,269 2,569 1,296 1,273 December 8,289 4,238 4,051 2,769 1,442 1327 December 7,762 4,128 3,634 2,638 1,337 1301
Passengers and Mail in transit not included.
110 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Movement of Cargo and Mail by Operator Type (in percentage)
Commercial Airlines 27%
Cargo Aircrafts 73%
Commercial Airlines Cargo Aircrafts
In the year 2017, 112,220 thousand tons of cargo and mail were moved (not including cargo in transfer), according to the type of aircraft service, we observed that the largest volume was mobilized by the airlines dedicated solely to cargo transport. Commercial airlines mobilized 27% of the total cargo.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 111 Table 28 Movement of Cargo and Mail Origin/Destination per Region
Central America Europe South America Origin / Destination Origin / Destination Origin / Destination Ton. Share Ton. Share Ton. Share
Total 27,468 24.26% Total 18,030 15.92% Bucaramanga 46 0.04% Belize 33 0.03% Amsterdam 7,321 6.47% Buenos Aires 113 0.10% Guatemala 8,096 7.15% Frankfurt 4,042 3.57% Cali 128 0.11% Managua 3,196 2.82% Istambul 19 0.02% Caracas 6,927 6.12% San José 12,427 10.97% Madrid 3,540 3.13% Cartagena 27 0.02% San Pedro Sula 174 0.15% Paris 3,108 2.75% Mendoza 1 0.00% San Salvador 3,232 2.85% Córdoba 6 0.01% Tegucigalpa 236 0.21% Caribbean Georgetown 25 0.02% Origin / Destination Otros 73 0.06% Ton. Share Guayaquil 2,307 2.04% Lima 606 0.54% North America Total 3,956 3.49% Origin / Destination Manaus 4 0.00% Ton. Share Aruba 39 0.03% Maracaibo 2 0.00% Curazao 34 0.03% Medellín 1,116 0.99% Total 34,153 30.16% Kingston 306 0.27% Montevideo 78 0.07% Acapulco 112 0.10% La Habana 2,690 2.38% Pereira 39 0.03% Atlanta 270 0.24% Montego Bay 3 0.00% Porto Alegre 11 0.01% Boston 10 0.01% Nassau 38 0.03% Quito 311 0.27% Cancun 38 0.03% Puerto Príncipe 17 0.01% Río de Janeiro 31 0.03% Newark 122 0.11% Puerto España 46 0.04% Rosario 8 0.01% Ft. Lauderdale 2 0.00% Punta Cana 92 0.08% San Andrés 54 0.05% Guadalajara 21 0.02% San Juan 51 0.04% Santa Cruz 61 0.05% Washington 18 0.02% Holguin 8 0.01% Santiago Chile 271 0.24% Houston 514 0.45% Santiago Caballero 13 0.01% Sao Paulo 147 0.13% New York 176 0.16% Sto. Domingo 554 0.49% Valencia, Venezuela 0 0.00% Las Vegas 4 0.00% St. Maarten 44 0.04% Leticia, Colombia 44 0.04% Los Angeles 291 0.26% Varadero/Cuba 21 0.02% Orlando 89 0.08% No Especificadas 58 0.05% Memphis 0 0.00% Mexico 1,410 1.25% South America Origen/Destino Miami 30,826 27.22% Ton. Participación Monterrey 2 0.00% Montreal 14 0.01% Total 29,563 26.11% Chicago 3 0.00% Asunción 92 0.08% San Francisco 20 0.02% Barranquilla 240 0.21% Toronto 58 0.05% Bello Horizonte 6 0.01% Kentuky 144 0.13% Bogotá 16,856 14.89% Cargo in Transit not included Otros 8 0.01% Brasilia 6 0.01%
112 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 29 Movement of Cargo Origin/Destination per Company
Cargo and Mail Company Growth Total Disembarked Embarked
Total 113,228 58,553 54,675 2.60% COMMERCIAL AIRLINE 30,406 15,396 15,009 10.03% Copa/ Aerorepublica 9,483 5,025 4,458 4.82% KLM 7,321 3,869 3,452 21.13% IBE 3,546 1,940 1,607 -11.18% Air France 3,108 1,641 1,467 27.49% Lufthansa 4,048 2,080 1,968 39% American 980 533 447 -6.21% Delta 270 95 176 -17.92% United 632 44 589 54.42% Lacsa 265 0 265 -2.84% Aerogal 365 1 363 40.24% Aeromexico 226 125 101 44.19% Taca 67 0 67 -40.28% Avianca 29 0 29 -67.79% Air Canada 16 12 4 104.04% Turkish 48 31 17 100% CARGO 82,822 43,157 39,666 0.11% Airborne Express 21,730 14,485 7,244 -0.43% Vensecar 13,054 6,065 6,989 0.52% DHL Panamá 12,038 4,720 7,318 20.63% DHL Guatemala 10,106 5,566 4,540 22.14% UPS 6,357 3,325 3,032 11.77% Aerosucre 6,363 2,858 3,505 5.76% Tampa 3,301 1,940 1,361 -4.62% Amerijet 2,626 1,473 1,153 25.68% Aero Union 1,854 736 1,118 15.35% Transam 2,021 923 1,098 2.89% Sur Americana 483 194 289 -88% Fedex 963 800 163 10.56% Cubana 1,927 71 1,855 56.30%
Cargo in Transit not included
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 113 Chart of Share in the movement of cargo origin / destination
Porcentage of Participation in the Cargo Movement
Airborne Express 19.2% Vensecar 11.5% DHL Panamá 10.6% DHL Guatemala 8.9% Copa 8.4% KLM 6.5% Aerosucre 5.6% UPS 5.6% Lufthansa 3.6% IBE 3.1% Tampa 2.9% Air France 2.7% Amerijet 2.3% Transam 1.8% Aero Union 1.7% Cubana 1.6% American 0.9% Fedex 0.9% United 0.6% Sur Americana 0.4% Aerogal 0.3% Delta 0.2% Lacsa 0.2% Aeromexico 0.2% Taca 0.1% Turkish 0.0% Avianca 0.0% Air Canada 0.0% 0.0% 0.5% 0.10% 0.15% 0.20% 0.25%
114 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Table 30 Cargo Aircraft Operations per Month Cargo Aircraft Operations per Month AIRLINE Total Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Total 7,462 580 569 633 590 636 622 631 649 583 667 661 641 Airborne Express 1052 87 80 94 78 90 92 88 91 81 87 93 91 Aerolineas del Caribe 33 0 4 9 10 8 2 0 0 0 0 0 0 Amerijet 273 23 24 25 27 26 22 26 28 8 24 26 14 Cargo Lux 18 0 0 0 0 0 4 0 4 4 2 4 0 Cubana de Aviación 224 15 16 18 21 24 20 17 14 17 31 17 14 DHLPanama 779 50 54 57 65 67 58 82 72 64 71 68 71 Fedex 514 42 38 44 40 46 44 44 46 42 44 44 40 DHL Guatemala 746 62 60 62 58 64 60 64 62 60 60 66 68 Aerosucre 561 22 30 46 48 42 46 44 48 44 51 64 76 Suramericana 425 41 46 43 14 32 38 30 37 33 42 37 32 Transam 639 52 54 52 52 52 56 52 54 54 54 52 55 Aerounion 94 8 6 6 8 8 12 10 8 8 10 6 4 Tampa Cargo 174 16 16 14 18 12 14 14 16 12 18 14 10 United Parcel 802 65 61 70 64 70 66 66 72 56 70 72 70 Vensecar 1128 97 80 93 87 95 88 94 97 100 103 98 96
Average of Weekly 143.5 145 142.25 158.25 147.5 159 155.5 157.75 162.25 145.75 166.75 165.25 160.25 Operations
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 115 REGIONAL Airports
ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Tocumen International Airport, S.A. Movement of Passengers in Regional Airports
Passengers Regional Airports 2017 TOTAL Enrique Malek Panamá Pacífico Scarlett Martinez Enrique Jiménez Month 600,403 270,291 267,727 62,385 0 Jan 63,919 26,018 25,834 12,067 0 Feb 52,346 23,275 17,882 11,189 0 Mar 55,153 26,147 19,096 9,910 0 Apr 51,890 23,667 21,012 7,211 0 May 43,208 22,305 19,360 1,543 0 Jun 44,123 21,728 20,939 1,456 0 Jul 49,765 21,948 25,609 2,208 0 Aug 46,652 21,420 23,596 1,636 0 Sep 43,104 19,574 21,744 1,786 0 Oct 46,263 20,558 24,369 1,336 0 Nov 47,070 19,752 23,586 3,732 0 Dec 56,910 23,899 24,700 8,311 0
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 117 Movement of Passengers 2017 Regional Airports
62,385
Enrique Malek 270,291 Panamá Pacífico Scarlett Martinez 267,727
Operations 2017 Regional Airports 12,000 10,031
10,000 7,283
8.000
6,000 3,478 4,000
2,000
0 0 Enrique Malex Panamá Pacífico Scarlett Martínez Enrique Jiménez
118 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Tocumen International Airport S.A. Movement of Operations in Regional Airports
Regional Airports Operations 2017 TOTALES Enrique Malek Panamá Pacífico Scarlett Martinez Enrique Jiménez Month 20,792 7,283 10,031 3,478 0 Jan 1,884 652 909 323 0 Feb 1,835 566 906 363 0 Mar 1,990 659 1,059 272 0 Apr 1,854 658 975 221 0 May 1,628 605 821 202 0 Jun 1,492 546 746 200 0 Jul 1,920 695 817 408 0 Aug 1,703 615 862 226 0 Sep 1,731 570 824 337 0 Oct 1,752 574 772 406 0 Nov 1,508 553 682 273 0 Dec 1,495 590 658 247 0
Commercial airlines operating at regional airports
No operations
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 119 Cargo Airlines operating at Tocumen International Airport
DHL GROUP
LAN CHILE GROUP
120 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Glossary / Terms
Commercial airline: Organization dedicated to passenger transport on a regular basis.
Cargo airline: Organization dedicated to cargo and mail transport on a regular basis.
General Aviation Type-E Registration: Private aviation with foreign registration.
General Aviation Type-P Registration: Private Aviation with Panamanian registration.
Cargo and mail: efers to the transportation of goods and mail, including all correspondence and other items sent by a postal administration to be delivered to another.
Domestic-General aviation (GA): Private domestic aviation without distinguishing registration
EBITDA: Financial index, acronym of Earnings before Interest, Taxes, Depreciation and Amortization.
Airline technical stop: Operation of technical stop of a passenger airline aircraft.
Ferry: Flight without passengers or cargo.
Cargoaircraft technical stop: Operation of technical stop of a cargo airline aircraft.
Official mission: Government aircrafts.
Operation (flight): Refers to take-offs and landings of airplanes. Arrivals and departures will be counted separately, i.e., an arrival and a departure will be counted as two movements.
Embarked passenger: Passenger departing from Panama to other cities.
Disembarked passenger: Passenger arriving from other cities whose destination is Panama.
Transit passenger: Refers to those passengers who arrive at the airport and continue their travel on the same airline; or passengers who change airline and direct transit passengers.
Tum-Aviación Gral-San: National Air Naval Service (SENAN, per its acronym in Spanish) operations.
Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 121 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Credits:
Carmen de Pagés Vice President of Planning and Strategy
Alexis Espino Organizational Development Manager
Dagoberto Morales Investment Planning Manager
Ibis Alexandra Pérez Planning and Performance Specialist
Daisy Loo Planning and Performance Specialist
Sonia Jaramillo Planning and Performance Specialist
Randhal Arjona Photographer
Phone number: 238-2600 / 238-2700 @tocumen_aero Aeropuerto Internacional de Tocumen Panamá www.tocumenpanama.aero