Aeropuerto Internacional de Tocumen, S.A. / Annual Report 2017 CONTENTS 2 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. President of the Republic of Panama ....................................................................... 5 Board of Directors of Aeropuerto Internacional de Tocumen, S. A ...................... 6 Message of the General Manager ..............................................................................8 Vision, Mission, Strategic Objectives and Values .................................................10 Organizational Structure ..........................................................................................12 Work Team ................................................................................................................13 Connectivity ..............................................................................................................14 Competiveness ..........................................................................................................20 Growth .......................................................................................................................24 Services ......................................................................................................................48 Sustainability .............................................................................................................56 Safety ..........................................................................................................................64 Financial Statements ................................................................................................68 Statistics ....................................................................................................................73 Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 3 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. His Excellency Juan Carlos Varela Rodríguez President of the Republic of Panama Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 5 BOARD of Directors ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Members Dulcidio De la Guardia Marietta Jaén Eduardo Valle Gustavo Him //////// Vidalia de Casado ///////// ///////// ///////// Director – Secretary //////// Director - Chairman Director–Deputy Chairman Director–Treasurer Director–Airlines’ Representative //////// Rigoberto Lee //////// Federico Humbert /////// Alfredo Fonseca Mora /////// Carlos A. Duboy Director–Workers’Representative Director– Comptroller General of the Republic Director-Civil Aviation Director–General Manager Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 7 MESSAGE General Manager Competiveness and Connectivity, key for the airline industry in Panama The administration of the 5 in the number of passengers international airports, under mobilized, going from 14.7 million the management of Aeropuerto in 2016 to 15.6 million in 2017, Internacional de Tocumen, demonstrating that the aviation S.A. throughout 2017, has industry is a driver of economic, required significant investments tourism and social growth in in construction, equipment, Panama. rehabilitation and maintenance of the existing infrastructure, to Tocumen International Airport modernize and expand our capacity, registered 145,914 operations in addition to the recruitment and from January to December 2017, training of qualified personnel to representing a 1.5 percent growth, meet the demand for services and compared to the year 2016, with the great increase in passengers, 145,245 operations. which the aeronautical industry has been experiencing every year in We receive an average of 5,900 Panama. weekly flights, and today some 84 air connections are made Our quantitative performance indicators show that the 27 commercial airlines that operate in the Tocumen International Airport Carlos A. Duboy reached a record growth General Manager Aeropuerto Internacional de Tocumen, S.A. 8 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. to 35 countries in America and airlines and new commercial pavement, improving air operation, We continue to strengthen the Europe. concessions, which allowed us to operational safety and offering competiveness of our “strategic contribute to the State in 2017 an greater load / passenger capacity to asset”, while we trace the route for We have maintained a continuous estimated 106 million dollars*. aircraft, which meet the demand for the incorporation of new operators improvement process to achieve flights to and from the air terminal. and face this growth, improve traveler satisfaction in each of the We started the first phase of the quality, capacity and safety of details that make up the chain of logistics area of 18 hectares, on the We move forward with the our structures through first world customer service; reaffirming our premises of the cargo terminal. The construction of 3 aircraft fuel facilities and an excellent team excellence commitment in the project will provide users with an storage, with a one million gallon committed to reach the goals services we offer in our airport efficient operating complex under capacity each; this adds 4.4 million presented by the administration of network, moving towards facilities the free zone regime, allowing gallons of jet fuel to the current Tocumen International Airport.. where the experience is fast: added value logistical and industrial capacity, and allows us to secure with self-service options, which activities. our reserves for seven days. eliminate obstacles in all stages of the process, from boarding to take- As part of the works aligned with Panama’s privileged geographical off, and in which responsibility is the Reinforcement Plan and actions position, as a meeting point between shared with the airlines and entities that will be executed in the short, the Americas and the whole world, stationed at the terminal. medium and long term, in order to has always kept us as a key figure increase the reliability of the energy in air transportation; we closed 2017 We have promoted integrity, distribution service, we closed the with 83% progress in the Terminal 2 transparency and good practices year 2017 with a 43% progress in Expansion Project, whose modern in or public procurement process, the strengthening of the electrical and extensive facilities we have as well as in the new concessions system, in order to comply efficiently foreseen will begin operations at the granted during our administration. and with greater capacity with the end of the year 2018. demand growth, ensuring a safe In that sense, now the airport hub system for air operations registered The aeronautical analysis company, generates a wide range of economic by the terminal and the future Official Airline Guide of London, activity for the country, representing building, adding 20 new boarding rated Tocumen International Airport 5% of the GDP. bridges as the most punctual in Latin America. Likewise, we are in the The finances of the terminal The extension along the north track second position in the global ranking improved thanks to more air (03 left) of the Tocumen International of medium-sized airports, next only * Preliminary financial data prior to external frequencies, the arrival of new Airport, involved the reform of the to the English city of Birmingham. auditors review. Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 9 VISION, MISSION, Strategic Objectives and Values ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Vision “Airport services leader in the region and driver of Panama’s growth” Mission “Manage a network of safe and efficient airports with a dynamic culture, offering world-class infrastructure and services.” Strategic Objectives 1. Ensure financial sustainability for the benefit of our country 2. Provide efficient and state-of-the-art infrastructure 3. Offer competitive products and outstanding services 4. Improve processes, incorporating/implementing technology and innovation 5. Increase productivity and the well-being of our human capital Values 1. Excellency 2. Responsibility 3. Transparency 4. Reliability 5. Honesty Aeropuerto Internacional de Tocumen S.A. ANNUAL REPORT 2017 11 ORGANIZATIONAL Structure Board of Directors General Manager Vice Presidency Departament General Council Internal Audits Section Public Relations and Communication Vice Presidency Vice Presidency Vice Presidency Vice Presidency Vice Presidency Vice Presidency Vice Presidency Vice Presidency Vice Presidency for Finance and for Engineering and for Planning and for Airport Services for Commercial for Operations for Human Resources for Technology for Maintenance Administration Program Management Strategy Services 12 ANNUAL REPORT 2017 Aeropuerto Internacional de Tocumen S.A. Staff Vice Presidencies Vilma De Luca Temistocles Rosas Carmen de Pagés Ricardo Morgan Franklin Carrillo Vice President for General Council Vice President for Finance and Administration Vice President for Planning and Strategy Vice President for Maintenance Vice President for Commercial Services Jairo Triana Carlos Rodríguez Ricardo Quintero Dalys Gonzáles Vice President for Engineering and Program Management Vice President for Airport Services Vice President forTechnology Vice President for Human Resources Vice Presidency for Operations Bolívar Castillo Claudio Dutary Rosa Muñoz Protection and Airport Security Manager Tocumen International Airport Operations Manager Regional Airports Operations Manager Aeropuerto Internacional de Tocumen