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Neil Hart San Francisco Bay Area | Connect with me at https://hart.im

A global and experience leader, having managed teams of up to 250 at the highest levels for over 20 years. Neil has helped Fortune 500 companies drive incredible value and tangible impact from the focused use of digital technologies for both customers and employees. Neil has served as a digital transformation leader at , an executive leader in ServiceNow’s Office of the CEO and before this was a partner at top-tier firms such as PwC, Accenture and EY.

He has worked with the most recognized and respected companies in their respective sectors, frequently on their most transformational initiatives.

EMPLOYMENT HISTORY

2020: Facebook, Director of People Technology & Transformation

Iconic social media and internet company generating ~$80Bn annual revenue. Global lead executive for the digital transformation of employee experience and divisional lead for HR Technology. Neil led a growing team of ~60, a technology portfolio >$100m and partnered with an engineering team of over 300. The primary objective was the transformation to a digital-first, self-service model for all 55k+ employees and 150k+ contingent staff. In addition, Neil’s division was responsible for the mid-to-long term technology-enabled strategy for Facebook’s People organization.

Scope of services includes solution and service delivery, enterprise architecture, data and analytics, content development services, technology operations and release management.

• Strategy and execution of a digital-first employee experience for Facebook, which delivered more than 40% full automation, reduced average time to resolve and increased customer satisfaction over 10% • Delivered fully automated solutions for Remote Working and Return-to-Office in response to COVID-19 • Established the experience analytics group for Facebook for employee experience, to tie digital investment to impact realized and manage operations in real-time • Introduced newer technology and platform enabled capabilities such as workflow automation (BPA and RPA), machine-learning and customer self-service • Business owner for the People Products at Facebook, supporting 55k employees and developed for the new Digital Employee Experience Platform (DEEP)

2019-2020: ServiceNow, Executive Director

~$4.5Bn market leading computer software, enterprise workflow and platforms company. Neil’s role was as an Executive Leader, supporting business and digital transformations for the top 25 transformative customers at C-Suite level. Neil also acted as the US West Coast Customer Outcomes Lead & Global Customer Outcomes Transformation Lead.

• C-Suite Executive Leader, supporting business transformation for the CEO’s personal customer base • Platform strategy leader, defining strategic platforms architecture and strategy for key NOW customers, including in regulated industries • Redefined customer experience for a significant technology products and platforms company, enabling them to support annual revenue growth of over 15%

2015-2019: PricewaterhouseCoopers (PwC), Partner

Big-4, ~$43Bn revenue, global firm. Neil was a Digital Consulting and Delivery partner, focused on major scale technology and business transformations. Acted as Innovation and Product Lead for Enterprise Collaboration Solutions and Digital Experience Platforms and as a leader for Digital Ventures platform for distributed and franchise-based workforce models. Executive management of ~250 FTE. • Delivered customer and B2B experience models for companies such as a leading social media company, global retailer, global restaurant franchise, major US Airlines, global pharmaceutical and more • Delivered new ERP systems and processes to manage a portfolio spend of over $2Bn in under 12 months • Technology enablement for the 70% of the workforce who do not work out of an office: o Enabling 1.5m franchise workers to migrate from manual / paper-based processes to digital self- service support through their mobile phone for workflows such as shift-scheduling, onboarding and more. o Self-service employee support through the deployment of AI, workflows and conversational chatbots to a global retailer with more than 2m employees • Modernized Operations and Shared Services divisions to deliver the business capabilities to operate across all HR and contingent workforce functions • Definition of digital strategies for multiple leading companies, across industries from healthcare to high- tech, media and beyond • As portfolio partner in PwC Ventures; ideated and brought-to-market a set of products and platforms focused on collaboration and enabling workforce orchestration: • Workforce Orchestrator – personalized digital workflows and experiences • eCommunications – enabled modern collaboration and communications platforms (like Slack, Workplace, etc.) to meet eComms regulations

2013 – 2015: Ernst & Young, Technology Strategy Lead, Financial Services

Big-4 professional services firm, with ~$37Bn in revenue. Practice lead and executive for the technology strategy and advisory capabilities for Financial Services on the West Coast. Direct management of ~40 FTE, in a national practice of over 250.

• Founded West-Coast Financial Services Technology Consulting practice • Developed into significant business in under 2 years, with engagement at ~35 clients • Incepted and co-led FinTech group • Led the strategy and definition of the operating model for a new digital-first bank for a major, traditional US bank

2000 – 2013: Accenture, Managing Director, Technology Strategy Practice Lead

Leading professional services organization, with revenue of ~$44Bn. Neil was a Managing Director (partner) at Accenture where he led their Technology Consulting practice on the West Coast for Communications, Media and High-Tech clients. He directly led a team of over 50, with executive oversight for a practice of more than 150 FTE.

• Led rebuild of technology consulting business for Tech, Media and Telecoms • Opened / scaled business at new Silicon Valley clients, including Apple and Electronic Arts • Led overall strategy development for ’s IT Division Accenture Israel (2008-2010) • Founded Technology Consulting for Accenture in Israel • Led technology strategy and transformations for Israel’s largest banks • Led pan-African strategy for technology enablement for MTN Accenture UK, Strategy Director (2000-2008) • Promoted from graduate to director level in under 7 years • International experienced across more than 20 countries • Developed large portion of Accenture's IT Strategy Methodology • Worked cross-industry, greater experience in telecoms and FS

EDUCATION

University of Leeds: BA (Hons) - Communication Studies with Philosophy 1997 - 2000

The Manchester Grammar School 1989 - 1996