(ITO) Service Providers' Assessment

GLOBAL PREVIEW

P ERFORMANCE E XPERIENCE A BILITY K NOWLEDGE

2015 GLOBAL PREVIEW

Healthcare Provider IT Outsourcing (ITO) Service Providers’ Assessment

Analyst Panel Jimit Arora Nitish Mittal Abhishek Singh

EGR-2015-12-MM-1644 2015 Global Preview Everest Group PEAK Matrix for Provider IT Services

Announcing the 2015 Leaders for Provider IT services Accenture, CGI, Cognizant, CSC, and Dell Services are the Leaders on Everest Group’s PEAK Matrix for provider IT services.

The 2015 PEAK Matrix for provider IT services is based on multi-year provider IT contracts signed by the 18 vendors

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for Leader large provider IT relationships Major Contender Aspirant Star Performer 75th percentile High Dell Services Leaders

Accenture CGI Major Contenders CSC Cognizant Wipro IBM percentile th

BT Global Services HPE 75 Atos Unisys HCL Technologies Market success percentile (Transaction activity) Aspirants Syntel th Tech Mahindra EPAM 25

Virtusa L&T Infotech

Low GAVS Technologies Low 25th percentile High

Delivery capability (Scale, scope, domain investments, and delivery footprint)

Note: Assessment for Atos, BT Global Services, CSC, IBM, and Syntel, excludes service provider inputs on this particular study, and is based on Everest Group’s estimates that leverage proprietary Transaction Intelligence (TI) database, ongoing coverage of Atos, BT Global Services, CSC, IBM, and Syntel, service provider public disclosures, and interaction with buyers

Methodology The PEAK Matrix is a framework to assess the relative market success and overall capability of service providers. Service providers are positioned on the PEAK Matrix based on evaluation across two key dimensions  Market success measured by active ACV and number of clients  Delivery capability measured by scale of operations, scope, domain investments, delivery footprint, innovation, and buyer satisfaction

Provider IT services assessment Measure of capability: Low Medium High dashboard

Delivery capability Domain Delivery Buyer Market Service provider Scale Scope investments footprint Innovation satisfaction success Accenture Atos BT Global Services CGI Cognizant CSC Dell Services EPAM GAVS Technologies HCL Technologies HP Enterprise IBM L&T Infotech Syntel Tech Mahindra Unisys Virtusa Wipro

The provider industry is in the midst of a fundamental shift due to consumerization of healthcare. Buyers are looking at digitization through “ the lens of internal and external operations to help navigate consumerization, as well as tackle endemic issues such as cost takeout and compliance. Service providers combining broad-based technology expertise with domain-specific solutions are gaining traction with the typically reticent healthcare provider organizations.

– Abhishek Singh, Practice Director

More details on the full report

In the 51-page report, Provider IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2015, 18 IT service providers are categorized into Leaders, Major Contenders, and Aspirants. This report is available for purchase: https://research.everestgrp.com/Product/EGR-2015-12-R-1643

Capability assessment of service providers

Measure of capability: Low Medium High

Delivery capability Domain Delivery Buyer Market Service provider Scale Scope investments footprintProviderInnovation satisfactionITO revenuesuccess and growth

Service provider 1 2013-2014 Measure of activity High Medium Low Service provider 2

Service provider 3 Growth (%) Revenue < US$150 million Revenue < US$150 million Service provider 4

Service provider 5 Service provider 1 Service provider 7 >20% Service provider 6 Service provider 2 Service providerIT transaction 8 activity in different provider ITO functions Service provider 7 Measure of activity High Medium Low Service provider 3 Service provider 9 10-20% Service provider 4 Service provider 10 Functional scope of provider ITO contracts

Global majors Offshore majors Regional/tier-2 players Service provider 5 Service provider 11 <10% Service provider 6 Service providerSubfunction 12 1

Subfunction 2

Subfunction 3

Subfunction 4

Other healthcare & life Our global services research offerings sciences IT offerings  Market Vista Custom research capabilities Global services tracking across functions, sourcing models, locations,  and service providers – industry tracking reports also available Benchmarking | Pricing, delivery Publications model, skill portfolio  Healthcare Payer IT  BFSI1 Information Technology  PricePointTM  Peer analysis | Scope, sourcing models, locations Outsourcing (ITO) Service  BFSI1 Business Process  Finance & Accounting Providers’ Assessment 2015  Locations | Cost, skills, sustainability,  Healthcare & Life Sciences  Procurement  State of the Healthcare ITO portfolio – plus a tracking tool  Application & Digital  Human Resources Market: 2015 - Decoding the  Tracking services | Service Winds of Change  Cloud & Infrastructure  Recruitment Process providers, locations, risk

 Global Sourcing  Contact Center  Other | Market intelligence, service Custom services provider capabilities, technologies,  Locations InsiderTM  Transaction Intelligence contract assessment  Service provider tracking, capability assessments, and Subscription information benchmarking  The full report is included in the following subscription(s) – Healthcare & Life Sciences IT Outsourcing  Account intelligence and peer Corporate Headquarters Office: +1-214-451-3000  In addition to published research, a subscription may benchmarking in the provider [email protected] industry include analyst inquiry, data cuts, and other services European Headquarters  Competitive intelligence  If you want to learn whether your organization has a subscription agreement or request information on Office: +44-207-129-1318 pricing and subscription options, please contact us [email protected]

1 Banking, financial services, and insurance

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