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Everest Group PEAK Matrix for Data & Analytics (D&A ® Everest Group PEAK Matrix™ for Data & Analytics Service Providers 2019 Focus on Accenture September 2019 ® ™ Copyright © 2019 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Accenture EGR-2019-44-E-3328 Introduction and scope Everest Group recently released its report titled “Data & Analytics (D&A) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019”. This report analyzes the changing dynamics of the D&A landscape and assesses service providers across several key dimensions. As a part of this report, Everest Group classified 20+ service providers on the Everest Group PEAK Matrix™ for D&A into Leaders, Major Contenders, and Aspirants. The PEAK Matrix is a framework that provides an objective, data-driven, and comparative assessment of D&A service providers based on their absolute market success and delivery capability. Based on the analysis, Accenture emerged as a Leader. This document focuses on Accenture’s D&A experience and capabilities and includes: Accenture’s position on the Data & Analytics services PEAK Matrix Detailed D&A profile of Accenture Buyers can use the PEAK Matrix to identify and evaluate different service providers. It helps them understand the service providers’ relative strengths and gaps. However, it is also important to note that while the PEAK Matrix is a useful starting point, the results from the assessment may not be directly prescriptive for each buyer. Buyers will have to consider their unique situation and requirements, and match them against service provider capability for an ideal fit. Source: Everest Group (2019) unless cited otherwise ® Copyright © 2019, Everest Global, Inc. 2 EGR-2019-44-E-3328 Background of the research The global D&A market witnessed a robust Year-on-Year (YOY) growth of 17-18% in 2018. The demand for D&A services remained strong from traditionally leading markets of North America (50%) and Europe (30%), as well as from the emerging APAC market (15%). Industries with high D&A maturity such as BFSI and retail, distribution, & CPG continued to lead by contributing to about 50% of the global D&A market. Industries with relatively low D&A adoption such as Healthcare & life sciences showed high momentum caused by regulatory requirements, and service providers’ increased focus on developing verticalized solutions beyond mature industries. Owing to rapid technology disruption and the emerging technology landscape, buyers demonstrated a higher demand for onshore resources for D&A implementations. This onshore demand, coupled with immigration policies, has led service providers to tie up with universities and groom talent locally. Also, service providers across the D&A ecosystem invested heavily in building end-to-end D&A capabilities and building a strong IP portfolio. In this research, we present an assessment and detailed profiles of 21 D&A service providers featured on the Data & Analytics Services PEAK Matrix™. Each service provider profile provides key strengths and areas of improvement, geography focus, industry focus, buyer size, key intellectual property (IP), and partnerships and investments. The assessment is based on Everest Group’s annual RFI process for calendar year 2018, interactions with leading D&A services providers, client reference checks, and an ongoing analysis of the D&A services market. Scope of this report Services across D&A value chain – strategy & consulting, data management, analytics & insights, and data trust Coverage across all major industries and functional areas 21 leading D&A services providers This report includes the profiles of the following 21 leading D&A service providers featured on the Data & Analytics services PEAK Matrix: Leaders: Accenture, Capgemini, Cognizant, Deloitte, IBM, and TCS Major Contenders: Atos, DXC Technology, EY, Genpact, HCL, Infosys, KPMG, LTI, NTT Data, PWC, Tech Mahindra, Virtusa, Wipro, and WNS Aspirants: Datamatics ® Copyright © 2019, Everest Global, Inc. 3 EGR-2019-44-E-3328 Data & Analytics services PEAK Matrix™ characteristics Leaders: Accenture, Capgemini, Cognizant, Deloitte, IBM, and TCS Leaders have displayed a broader D&A vision. They made sustained strategic investments to bridge the portfolio gaps to achieve full services play Leaders have invested heavily in building structured internal talent development programs to ensure the availability of skilled talent to solve complex problems. They also focused on the breadth of skills, enabling full services play by developing a range of certification programs that help them stay ahead as technology evolves Leaders have developed a range of integrated platforms along with industry- and use case-specific accelerators to cut down the trial and run phase to achieve faster outcomes Domain focus, business advocacy, and willingness to share risk and returns through value-based pricing models have further differentiated them in stakeholder partnerships Major Contenders: Atos, DXC Technology, EY, Genpact, HCL, Infosys, KPMG, LTI, NTT DATA, PwC, Tech Mahindra, Virtusa, Wipro, and WNS Major Contenders have shown high confidence in their sweet spots within the D&A stack. They have a strong base of satisfied clientele within these areas Major Contenders have the vision to develop full services play and are investing in talent development programs, acquisitions, IP building, and a partnership ecosystem to enable the same They need to supplement their vision and investments with effective communication of success on transformative end-to-end D&A deals to enhance their market perception Aspirants: Datamatics Aim to focus on creating solutions beyond niche areas, most engagements are based on flagship tools and solutions. The majority of investments are also directed toward upgrading and improving the features of these flagship solutions ® Copyright © 2019, Everest Global, Inc. 4 EGR-2019-44-E-3328 Everest Group PEAK Matrix™ ® Data & Analytics services PEAK Matrix™ Assessment 2019 | ™ Accenture positioned as Leader Everest Group Data & Analytics Services PEAK Matrix™ Assessment 2019 High Leaders Leaders Major Contenders Major Contenders Accenture Aspirants TCS Cognizant IBM Capgemini Deloitte Infosys NTT DATA DXC Technology HCL Wipro PwC Tech Mahindra Atos EY Genpact KPMG LTI Market Impact WNS Virtusa Datamatics (Measures (Measures impactcreatedin the market) Low Aspirants Low High Vision & capability (Measures ability to deliver services successfully) 1 PEAK Matrix specific to Data & Analytics services 2 Assessment for Deloitte, DXC Technology, EY, IBM, KPMG, and PwC excludes service provider inputs on this particular study, and is based on Everest Group’s estimates that leverage its proprietary Transaction Intelligence (TI) database, ongoing coverage of service providers’ public disclosures, and interaction with buyers. For these companies, Everest Group’s data for assessment may be less complete ® Copyright © 2019, Everest Global, Inc. 5 EGR-2019-44-E-3328 Accenture | D&A services profile (page 1 of 2) Overview Strengths Areas of improvement Accenture has a comprehensive portfolio of D&A offerings – with a good blend Referenced buyers believe that while Accenture has a holistic suite of offerings of mature IP, vertical-specific solutions and accelerators, and a strong partner and capabilities, it can do a better job in improving internal communication and ecosystem to deliver effective services across the D&A stack orchestrating cross-functional capabilities (across businesses) to provide superior It has strong focus on innovation through its innovation hubs, liquid studio, and and differentiated client experience strategic collaborations with leading universities across the globe Accenture carries the tag of a premium priced player. This pushes it down the Accenture brings in a good blend of consulting, technical, and business/domain pecking order for clients looking for typical “run” services capabilities, enabling it to target large end-to-end transformation deals A major proportion of its D&A revenue comes from large market buyers. It needs It has a rich talent pool with advanced analytics skills and has collaborated with to evolve its value proposition for small and mid-sized buyers that are looking for leading universities to further augment talent capabilities modular/tailored services Vision: Accenture envisions leading client digital transformation from aspiration to global action at scale. It aims to accomplish this by combining the power of a robust data supply chain with data science and engineering, its deep domain and industry expertise, and a strong ecosystem of innovation. Through data-powered analytics, automation, and AI, Accenture aims to enable its clients to become digital at the core for efficiency gains and generate growth through new products, services, and by creating new business models that drive higher performance across the entire organization. It calls this type of analytics – Applied intelligence. Percentage of revenue High (>20%) Medium (10-20%) Low (<10%) Percentage of revenue High (>25%) Medium (10-25%) Low (<10%) by industry by geography BFSI Electronics, hi-tech, & technology Energy & utilities Healthcare & life sciences Manufacturing Retail, distribution, & CPG Public sector Telecom, media, & entertainment Travel & transport Others Percentage of revenue High (>40%) Medium (20-40%) Low (<20%) by buyer size Small (annual revenue < US$1 billion) Medium (annual revenue = US$1-5 billion) Large (annual revenue > US$5 billion) Note: Based on operational
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