MetLife TravelAssistance Services When You’re Away From Home…

travel assistance service provides assistance in the also obtain 24-hour pre-departure information on The MetLife TravelAssistanceSM* Key Services arrangement for replacement medication. If the weather, currency or holidays. Advantage medication is not available locally, this service will Lost Document and Luggage Assistance - This Medical Referrals and Appointments - Your call coordinate the dispatch of the prescription medicine Congratulations! You now have access to travel assistance service provides assistance in to the Alarm Center enables you to be referred to when possible and legally permissible, or provide you MetLife TravelAssistance, an essential travel locating lost luggage once a claim has been filed. English-speaking doctors and/or hospitals, dentists with an appointment with a medical provider in order assistance service provided by AXA Assistance USA, This is not an insurance policy for lost/stolen luggage and specialists. to re-establish the prescription. and does not reimburse for a permanent loss. This Inc. (AXA) through a marketing arrangement with Hospital Admission Guarantee - In the event that a Emergency Message Transmission - The Alarm service also provides assistance in the coordination MetLife. This service offers you and your hospital does not recognize your medical insurance, this Center will receive and transmit emergency messages of replacing lost documents or passports. dependents medical, travel, legal and financial travel assistance service will assist in guaranteeing on your behalf. Emergency Cash/Bail Assistance - If your assistance services, 24 hours a day, 365 days a year hospital admission for you or your dependents by Transportation to Join Patient - If you or your wallet is lost or stolen, you can receive an advance worldwide. This service is being made available to validating your health coverage and/or advancing funds. dependents are traveling alone and will be for personal emergency cash. Also, this service you along with your MetLife Accidental Death & Emergency Evacuation - Whenever adequate hospitalized for more than seven days, MetLife provides assistance in obtaining bail bonds, where Dismemberment coverage. medical facilities are not available locally, this travel TravelAssistance will provide round-trip common available. Emergency cash can be transferred from Participants have access to assistance services when assistance service will provide whatever mode of carrier transportation to the place of hospitalization a friend, family member or business account.

transport, equipment and personnel necessary to

faced with an emergency while traveling for a designated family member or personal friend.

MetLife TravelAssistance MetLife evacuate you or your dependents to the nearest facility SM

internationally or domestically when more than Care for Minor Children - If a minor child is left capable of providing proper care. policy. of termination until Valid card. insurance medical a not is This

100 miles away from home. With one simple phone unattended as a result of an accident or illness, this travel call, you and your dependents (whether traveling Critical Care Monitoring - A team of doctors, nurses assistance service will provide one-way transportation, Company together or separately) will have access to MetLife and other medically trained personnel will stay in regular with attendants if required, to the place of residence.

communication with the attending physician and/or Name TravelAssistance services. You will be connected to a Return of Mortal Remains - If a participant dies hospital to ensure you or your dependents are global network of: while traveling, this service will transport and offer receiving proper care at all times. every reasonable assistance in legal formalities, for ✱ Over 600,000 pre-qualified providers in more Medically Supervised Repatriation - If you or the return of mortal remains. than 238 countries and jurisdictions. your dependents are ready to be discharged from the ✱ Legal Referrals - This travel assistance service will refer ATTENTION Air and ground ambulance service. hospital but still are in need of medical assistance, this you or your dependents to an interpreter or legal THIS IS NOT A MEDICAL INSURANCE CARD. ✱ Trained multilingual personnel who service will repatriate you or your dependents to a personnel, as necessary. The participant is entitled to AXA Assistance USA, Inc. medical and travel services. can advise and assist you quickly and rehabilitation facility or home, and if medically necessary, Le titulaire de cette carte est membre AXA Assistance USA, Inc. et a droit à l'assistance médicale et aux services personnels AXA Assistance USA, Inc. professionally in a travel emergency. will provide a medical or non-medical escort. General Travel Information - Before you travel, El portador de esta tarjeta es miembro de AXA Assistance USA, Inc. y tiene derecho a los servicios personales y de asistencia medica de AXA Assistance USA, Inc. you can obtain information about your visa, passport, Dispatch of Prescription Medication - If you or a *Travel assistance services described herein are solely provided by AXA Within the United States: (800) 454-3679 Assistance USA, Inc. AXA is not affiliated with MetLife and is solely inoculation requirements and local customs. You can dependent forgets or loses a prescribed medication, this responsible for the services provided. The services provided are not part Outside the United States Call Collect: (312) 935-3783 of the insurance coverage provided by MetLife. ALL SERVICES MUST BE PROVIDED BY AXA ASSISTANCE USA, INC. NO CLAIMS FOR REIMBURSEMENT WILL BE ACCEPTED. medical conditions are not covered under this program. About AXA Assistance How to Access MetLife TravelAssistance services will exclude the services USA, Inc. MetLife TravelAssistance detailed in this brochure when travel is undertaken for the

MetLife selected AXA to be the service provider Next time you or your family members are traveling specific purpose of securing medical treatment such as diagnostic tests which are part of a routine physical exam; for MetLife TravelAssistance services because they and need assistance, remember to use the phone any complications due to pregnancy and abortion, AIDS are an industry leader. Formed in 1959, AXA is number on the back of your MetLife TravelAssistance or HIV; chiropractic, homeopathic or non-certified best known for intervening in medical ID card. Be sure to carry the card with you at all Western medicine; any dental or orthodontic treatment emergencies in foreign countries. In addition, AXA times. One simple phone call to the Alarm Center puts you in touch with highly-trained staff who will which is not from accidental injury; if injuries are resulting provides assistance services when a covered ensure your call is handled promptly and will even from an attempt at suicide; suicide; participating in acts employee or dependent becomes ill or injured while coordinate with your medical insurance carrier in the of war or civil upheavals; riots or physical fights initiated traveling 100 miles or more away from home. event of a medical emergency. by the participant; commission of an unlawful act; use of drugs unless prescribed by a physician; treatment for AXA is a fully independent company and is not Note - Your health insurance still pays the medical drug or alcohol addiction, or treatment for mental or owned by or a subsidiary of MetLife. expenses, but all of the extra costs involved in the nervous disorders; participation in a professional sport or medical transportation and other travel assistance activity of any sport that could be life-threatening or a services provided by AXA are covered. A small work-related illness or its consequences. monthly fee is included in the cost of your insurance coverage and is paid to make these assistance services Treatment must be authorized and arranged by AXA’s PROTECTION Call MetLife TravelAssistance When: available to you. Please remember that the Alarm designated personnel to be eligible for services under Center needs to be contacted to activate the services, this program. The maximum benefit per person for You are planning a trip and need general travel information costs associated with evacuations, repatriations or the YOU CAN TAKE and all services must be arranged and provided by You require medical assistance while traveling AXA. No claims for reimbursement will be accepted. return of mortal remains is $200,000 for each service. You lose documents, credit cards or luggage while Non-medical services such as hotel, restaurant, taxi traveling Exclusions - MetLife TravelAssistance is available for expenses or reimbursement for baggage loss while You require medical evacuation participants in traveling status. Whenever a trip exceeds WITH YOU traveling are not covered.

ATTENTION! You experience local language problems 120 days, the participant is no longer in traveling status All services must be provided and arranged and no longer requires or is eligible for our services. WHEN YOU TRAVEL Be sure to fold this card and carry it in your wallet at all times. by AXA Assistance USA, Inc. No claims for Also, MetLife TravelAssistance will not evacuate or reimbursement will be accepted. When you call the repatriate participants without medical authorization; If you have any questions about the services, MetLife TravelAssistance with mild lesions, simple injuries such as sprains, simple dedicated telephone numbers please call MetLife TravelAssistance at fractures, or mild sickness which can be treated by (800) 454-3679 or listed on the reverse, please have the following information available: local doctors and do not prevent the member from (312) 935-3783 (collect) 1. Your name, telephone number and (if possible) fax number, continuing his/her trip or returning home; or with AXA Assistance USA, Inc. and your relationship to the plan participant. infections under treatment and not yet healed. 200 West Jackson, Ste. 1100 Services provided by AXA Assistance USA, Inc. 2. Plan participant's name, age, sex and company name. Chicago, IL 60606 3. A description of the plan participant’s condition or service needed. MetLife TravelAssistance will exclude the services 4. Name, location and telephone number of hospital, if applicable. described under the following conditions. Pre-existing 1900025557 (1203) L03092RNW(exp1005) MLIC-LD 5. Name and telephone number of treating doctor, if applicable. PEANUTS © United Feature Syndicate, Inc. MetLife TravelAssistanceSM