Call Travel Assistance if you need: Travel Assistance • Medical assistance while traveling

• Medical evacuation About Travel Assistance 1. Travel Assistance services are offered and administered by • Evacuation due to natural disaster or political unrest MetLife selected AXA Assistance USA, Inc. (AXA) to provide the Assistance USA, Inc. Certain benefits provided under the Travel Assistance program are underwritten by Certain Underwriters at • Assistance while traveling with your pet Travel Assistance program because they are an industry leader, best known for intervening in medical emergencies in foreign Lloyd’s London (not incorporated) through Lloyd’s Illinois, Inc. Neither • Help with lost documents, credit cards or luggage while traveling AXA Assistance USA Inc. nor the Lloyd’s entities are affiliated with

Attention countries. AXA administers emergency medical assistance MetLife, and the services and benefits they provide are separate and • Replacement prescription medication while traveling services when you or a family member* becomes ill or injured apart from the provided by MetLife. Protecting while traveling 100 miles or more away from home. AXA is an • You are the victim of identity theft and need assistance independently owned company and is not associated with 2. Traveling more than 100 miles from home. Be sure to fold this card and carry it in your wallet at all times or an affiliate of MetLife. 3. Available globally to members in a traveling status. Teleconsultation you wherever is not an emergency medical response program. In the event of All services must be arranged by AXA Assistance USA, Inc. a medical emergency, you should contact your local emergency No claims for reimbursement will be accepted. medical service. You can receive Teleconsultation services for limited, non-urgent, non-life threating medical conditions; this service is not you go. When you call the Travel Assistance dedicated telephone How to access Travel Assistance numbers listed on the reverse, please have the following appropriate for all conditions. Services, including assistance with Next time you’re traveling be sure to carry the Travel Assistance ID information available: prescriptions, will be provided if permitted under applicable law. card with you. One simple phone call puts you in touch with AXA’s Teleconsultation services are arranged through AXA Assistance Emergency medical and personal 1. Your name, telephone number and your relationship to the highly trained representatives who will help ensure your USA and Teladoc International. assistance services while traveling— plan participant call is handled promptly. Note: Your health insurance still pays the medical expenses, but all of anytime, anywhere. 2. Plan participant’s name, age, sex and company name the extra costs involved in the medical transportation and other travel assistance services administered by AXA Assistance are covered. 3. A description of the plan participant’s condition or A small monthly fee is included in the cost of your insurance coverage service needed For information or to access services: and is paid to make these assistance services available to you. Please 4. Name, location and telephone number of hospital, if applicable remember that AXA needs to be contacted to activate the services, Call: and all services must be arranged by AXA Assistance. No claims for 5. Name and telephone number of treating doctor, if applicable Within the U.S. (800) 454-3679 reimbursement will be accepted. Outside the U.S. (312) 935-3783 (collect) Exclusions: The AXA Travel Assistance Program is available for participants in traveling status. When a trip exceeds 180 days, the Call Travel Assistance if you need: Visit: participant is no longer considered to be in traveling status and is • Medical assistance while traveling www..com/travelassist therefore no longer eligible for the services. Also, AXA Assistance USA will not evacuate or repatriate participants without medical authorization; • Medical evacuation with mild lesions, simple injuries such as sprains, simple fractures or • Evacuation due to natural disaster or political unrest mild sickness which can be treated by local doctors and do not prevent the member from continuing his/her trip or returning home; or with • Assistance while traveling with your pet infections under treatment and not yet healed. Benefits will not be paid • Help with lost documents, credit cards or luggage while traveling for any loss or injury that is caused by or is the result from: pregnancy and childbirth except for complications of pregnancy, and mental and

Attention • Replacement prescription medication while traveling nervous disorders unless hospitalized. Reimbursements for non-medical • You are the victim of identity theft and need assistance services such as hotel, restaurant, taxi expenses or baggage loss while traveling are not covered. The maximum benefit per person for costs Be sure to fold this card and carry it in your wallet at all times associated with evacuations, repatriations or the return of mortal remains is US $1,000,000. The maximum benefit for political and natural disaster evacuation is $100,000 per person. The maximum benefit for dispatch of physician and pet repatriation is $2,500. Treatment must be authorized When you call the Travel Assistance dedicated telephone and arranged by AXA Assistance’s designated personnel to be eligible numbers listed on the reverse, please have the following for benefits under this program. All services must be provided and information available: arranged by AXA Assistance USA, Inc. No claims for reimbursement will be accepted. 1. Your name, telephone number and your relationship to the plan participant metlife.com 2. Plan participant’s name, age, sex and company name

3. A description of the plan participant’s condition or Metropolitan Company | 200 | , NY 10166 service needed L1020008676[exp1022][All States][DC,GU,MP,PR,VI] © 2020 METLIFE SERVICES AND SOLUTIONS, LLC 4. Name, location and telephone number of hospital, if applicable 5. Name and telephone number of treating doctor, if applicable

No claims for reimbursement will be accepted. be will reimbursement for claims No

All services must be administered by AXA Assistance USA, Inc. USA, Assistance AXA by administered be must services All

issued by MetLife. by issued

their eligible dependents as defined under the group insurance contract contract insurance group the under defined as dependents eligible their Or log on to: on log Or www.metlife.com/travelassist

ou and Covered Family Members means an enrolled employee and and employee enrolled an means Members Family Covered and ou  Y *

(312) 935-3783 (312) Collect: Call States United the Outside

(800) 454-3679 (800) States: United the Within

they can be by your side. your by be can they

AXA Assistance USA, Inc. USA, Assistance AXA

family member or personal friend to be taken to the hospital so so hospital the to taken be to friend personal or member family

by administered services travel and medical to entitled is participant The

traveling internationally, the program will pay for a designated designated a for pay will program the internationally, traveling

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while hospitalized are member family covered a or you If

Transportation to join a patient a join to Transportation

Attention

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the evacuation of eligible participants from a safe departure point point departure safe a from participants eligible of evacuation the mergency cash/bail assistance cash/bail mergency E •

a natural disaster situation, AXA can coordinate and arrange for for arrange and coordinate can AXA situation, disaster natural a elp with lost documents or luggage or documents lost with elp H •

a determination of the US government. In addition, in the event of of event the in addition, In government. US the of determination a ocal professional referrals professional ocal L •

eligible participants are located needs to be evacuated based on on based evacuated be to needs located are participants eligible

Other Assistance Services Include: Services Assistance Other

AXA can provide transportation services when the country where where country the when services transportation provide can AXA

we’ll make every effort to procure and arrange for delivery. for arrange and procure to effort every make we’ll

home for your pets in case of an emergency. an of case in pets your for home Name ______evacuation disaster natural and Political

When medical devices or equipment are not available locally, locally, available not are equipment or devices medical When

boarding facilities and assistance with travel arrangements back back arrangements travel with assistance and facilities boarding

Replacement of medical devices medical of Replacement

includes meals and accommodations. and meals includes Get help with locating pet-friendly hotel accommodations, local local accommodations, hotel pet-friendly locating with help Get

the location of their death to the receiving funeral home. Service Service home. funeral receiving the to death their of location the

Company ______services concierge Pet legally permissible. legally

trip ticket for one family member to accompany their remains from from remains their accompany to member family one for ticket trip

you and your covered family members whenever possible and and possible whenever members family covered your and you

need them, wherever you are. you wherever them, need when traveling alone, AXA will provide an economy class round- round- class economy an provide will AXA alone, traveling when

AXA representatives will arrange for replacement medication for for medication replacement for arrange will representatives AXA

much more. A source of local knowledge on call, whenever you you whenever call, on knowledge local of source A more. much This is not a medical insurance card. Valid until termination of policy. death member’s a of event the in addition, In costs. associated

traveling? while medication prescription your lose or Forget

general destination and transportation information, city guides and and guides city information, transportation and destination general AXA will transport the remains back home and cover the the cover and home back remains the transport will AXA

Replacement of prescription medication prescription of Replacement

arrangements including flights, hotel and dining reservations, reservations, dining and hotel flights, including arrangements If you or a covered family member passes away while traveling, traveling, while away passes member family covered a or you If

concierges will take care of all your travel and entertainment entertainment and travel your all of care take will concierges Return of remains of Return

Travel Assistance urgently. needed funds the advancing and/or

Save time and hassle with our concierge service. Seasoned Seasoned service. concierge our with hassle and time Save

validating you and your covered family members’ health coverage coverage health members’ family covered your and you validating

treatment or back home, if medically necessary. medically if home, back or treatment

Your own concierge own Your

doesn’t recognize your medical insurance, the program can help in in help can program the insurance, medical your recognize doesn’t

No claims for reimbursement will be accepted. be will reimbursement for claims No

your covered family members to the nearest medical facility for for facility medical nearest the to members family covered your

doctors and/or hospitals, dentists and specialists. And if a hospital hospital a if And specialists. and dentists hospitals, and/or doctors All services must be administered by AXA Assistance USA, Inc. USA, Assistance AXA by administered be must services All

plenty more. plenty the transportation, equipment and people needed to get you and and you get to needed people and equipment transportation, the

an AXA representative and you’ll be referred to English-speaking English-speaking to referred be you’ll and representative AXA an

as 24-hour pre-departure information on weather, currency and and currency weather, on information pre-departure 24-hour as If medical facilities aren’t available locally, the program will provide provide will program the locally, available aren’t facilities medical If

If you need medical assistance while you’re traveling, one call to to call one traveling, you’re while assistance medical need you If

Or log on to: on log Or www.metlife.com/travelassist

about your visa, passport, inoculations and local customs, as well well as customs, local and inoculations passport, visa, your about Emergency medical evacuation and transportation services transportation and evacuation medical Emergency

Medical referrals, appointments and hospital admissions hospital and appointments referrals, Medical

Make sure you visit AXA’s Travel Assistance website for advice advice for website Assistance Travel AXA’s visit you sure Make

(312) 935-3783 (312) Collect: Call States United the Outside

Emergency benefits Emergency

Medical assistance services assistance Medical

Advice before you travel you before Advice (800) 454-3679 (800) States: United the Within

Personal assistance services assistance Personal

and help you quickly in a travel emergency travel a in quickly you help and AXA Assistance USA, Inc. USA, Assistance AXA

to be returned to either home, or to a boarding facility near home. near facility boarding a to or home, either to returned be to

by administered services travel and medical to entitled is participant The

rained multilingual professionals who can advise can who professionals multilingual rained T •

service, AXA will coordinate and provide transportation for the pet pet the for transportation provide and coordinate will AXA service,

efer you to a provider for follow up care as needed as care up follow for provider a to you efer R and ground ambulance service ambulance ground and Air This is not a medical insurance card. insurance medical a not is This • •

pet. If the injury or illness results in an evacuation or repatriation repatriation or evacuation an in results illness or injury the If pet.

rovide medical advice and treatment options treatment and advice medical rovide P er 600,000 pre-qualified providers worldwide providers pre-qualified 600,000 er Ov • •

hospitalization, AXA will coordinate and provide boarding for the the for boarding provide and coordinate will AXA hospitalization,

injuries and illnesses and injuries

with one simple phone call you can access: can you call phone simple one with domestically, If a pet traveling with you is left unattended due to your your to due unattended left is you with traveling pet a If

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andle non-life-threatening medical conditions, such as minor as such conditions, medical non-life-threatening andle H •

Repatriation Pet your side. If there’s an emergency emergency an there’s If side. your traveling internationally or or internationally traveling while

In a confidential setting, medical staff can: staff medical setting, confidential a In

The good news is that AXA AXA that is news good The happen. there by by there are representatives

a physician to assist in the assessment. assessment. the in assist to physician a Everyone wants a stress-free trip, but unforeseen events can can events unforeseen but trip, stress-free a wants Everyone

schedule a virtual appointment. virtual a schedule

dispatch and provide coordinate, will AXA transportation, and Professional help, just a phone call away call phone a just help, Professional

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App is available at iTunes or Google Play. Play. Google or iTunes at available is App

If the local attending legally qualified physician and AXA cannot cannot AXA and physician qualified legally attending local the If

services on your your on services wherever you are in in are you wherever behalf world. the

Name ______Physician of Dispatch 24/7 — via mobile device or phone. phone. or device mobile via — 24/7 travel and personal assistance assistance personal and travel medical, emergency administer

virtual consultations with licensed medical professionals, professionals, medical licensed with consultations virtual

members* can contact contact can members* family covered representatives representatives AXA to to

if necessary. if

have can members family covered and you illnesses, minor ravel Assistance ravel T to services, a unique program where you and and you where program unique a services,

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Company ______home, back children eligible of transportation supervised for pay

If you’re traveling and need medical advice for common and and common for advice medical need and traveling you’re If o compl o T MetLife insurance coverage, coverage, insurance MetLife your ment e you have access access have you

The priority is making sure they’re safe and secure. AXA will will AXA secure. and safe they’re sure making is priority The

Worldwide medical teleconsultations medical Worldwide ou’re protected, 24/7 protected, ou’re Y Transportation for minor children minor for Transportation 3 This is not a medical insurance card. Valid until termination of policy.

Travel Assistance