About Manulife History Manulife Financial Corporation is a Canada-based leading international financial services group established in 1887. Starts life insurance business as Manulife Century Insurance Company with the transfer of 1999 ● goodwill from Daihyaku Mutual Life Insurance Company. Introduces a unique consulting system called "PlanRight". 2000 ● Completes the collective transfer of the policies and related assets of Daihyaku Mutual ● 2001 Life Insurance Company to Manulife. Changes name to Manulife Life Insurance Company. ● Press Conference in 1999 Manulife becomes the first Japanese insurance company to adopt the "Company Adopting ● 2003 Commitees System". (Now also known as “Company with Nomination Committee) Establishes Manulife Asset Management (Japan) Limited (formerly MFC Global Investment ● 2004 Management Japan Co., Ltd.) as a subsidiary. Establishes Manulife Investments Japan Limited as a subsidiary. Corporate Profile of Manulife Financial Corporation 2007 ● Manulife Financial Corporation provides a variety of products and services tailored to each Donates the rst and the second "Manulife Waku Waku Rooms," which are special playrooms ● fi market in order to respond to the changing needs of our customers. 2008 designed to improve the quality of life of children undergoing hospital treatment. Becomes the 2010 sponsor of the Pacific Baseball League. 2010 ● Manulife Waku Waku Rooms at Osaka Company Name Manulife Financial Corporation General Medical Center Introduces Japan's rst non-smoker rate for medical coverage as "ManuFlex" and "ManuMed". ● fi Head Office Toronto, Ontario, Canada (Excluding cancer-related special contracts. As of January 1, 2015; research conducted by Manulife Japan.) Year Established 1887 CORPORATE Becomes the main sponsor of the final tournament of the National High School Financial Quiz. ● President & CEO Roy Gori 2015 "Economics Koshien" Tournament Moves headquarters to Nishi-Shinjuku, Shinjuku-ku, Tokyo. * ● Assets Under Management C$1.3 trillion (105.07 trillion yen) Manulife becomes the first in the industry to disclose the range of acceptable health conditions applicable ● PROFILE Number of Employees Approx. 37,000 worldwide to medical insurance policies on its website (as of October, 2015; research conducted by Manulife Japan). Launches "Manulife Life Insurance Company My Page," a special website for our policy holders. ● Manulife Life Insurance Company As of the end of December 2020 2016 Manulife Japan’s subsidiaries, Manulife Asset Management (Japan) Limited and Manulife * 1C$ = 80.83 yen (as of the end of December 2020) Canada Headquarters ● Investments Japan Limited, are merged, with MAMJ as the surviving company. Launches “Life Partner, Foreign-Currency Denominated Whole Life Insurance (Kodawari Gaika The winning high school of the 14th ● tournament in 2020 2017 Shushin)," and "Power Currency (Long-term Care)". Signs a sponsorship agreement with professional runner Suguru Osako. ● 20th Anniversary ● Manulife Japan’s subsidiary, Manulife Financial Advisors Company, starts life and non-life insurance 2019 ● distribution business and financial instruments intermediary services. Manulife Japan’s subsidiary, Manulife Asset Management (Japan) Limited, changes name to ● Manulife Investment Management (Japan) Limited. Receives the UCDA Award, the highest award at the UCDA Awards 2020 held by the Universal ● 2020 Communication Design Association of Japan. Manulife Japan has won the UCDA Award for sixth + + consecutive year. Recognized as a "Tokyo Metropolitan Government Sports Promotion Company" and "Sports Agency's 130 120 ● years years Sports Yell Company" for fourth consecutive year. Receives the highest rating of three stars for call center response quality in the life insurance ● 2021 industry in the HDI Rating Benchmark for fifth consecutive year. Also receives a 3-star rating for Manulife, founded The company’s Manulife has operated after-sales service to customers through insurance agents for third consecutive year. in 1887, celebrated first president was in Asia for over 120 years, its 130th anniversary Canada’s first having entered the Asian Call Center Customer Center for Variable Annuity and other investment type products in 2017. prime minister, market in 1897. 0120-063-730 (toll free) 0120-925-008 (toll free) Sir John A. Macdonald. 9 am to 5 pm (weekdays excluding Dec. 31 to Jan. 3) 9 am to 5 pm (on weekdays excluding Dec. 31 to Jan. 3) 30F Tokyo Opera City, 3-20-2, Nishi-Shinjuku, Shinjuku-ku, Tokyo, Japan 163-1430 www.manulife.co.jp July 2021 About Manulife Japan Manulife Worldwide Manulife Japan has consistently focused on providing We operate primarily as John Hancock in the United States, innovative products and quality services under and as Manulife elsewhere. the banner of “Customer Centricity,” We provide products and services to more than 30 million customers focusing on the needs of customers. worldwide, including those in Asia. Our Mission Distribution Channels Results [Canada] Manulife Japan provides innovative Manulife Japan has earned the trust of its Decisions made easier. solutions and detailed services through customers by responding to diverse needs, three distribution channels to meet and has consistently maintained a high customers' needs. degree of financial soundness. Lives made better. [Asia] Japan, China, Hong Kong, Macao, Singapore, Philippines, Indonesia, Vietnam, Malaysia, [United States] Solvency Margin Ratio Cambodia, Myanmar PlanRight *1 Advisors 825.9% (front-line agents) Insurer Financial Strength Rating by Standard & Poor's*2 Number of front-line field offices A+ Market capitalization ratio of the principal international insurance companies 68 Number of in-force policies 11,673 Financial 1,592 thousand*1 Institutions Amount of in-force policies 7,193 7,126 Number of partnered *1 5,946 Corporate Profile financial institutions 12,850.7 billion yen 4,616 4,407 Since entering the Japanese market in March 1999, Manulife Japan has played an 3,984 3,892 3,672 important role as a key office in Asia of the Manulife group. Total Assets 79 (in billion yen) 2,280 billion yen*1 Company Name Manulife Life Insurance Company Partnered 2,139.7 Head Office Nishi-Shinjuku, Shinjuku-ku, Tokyo Agencies . z A h l G S c D D Premium Income and Other n ic a I U a a r Inc i A fl H li AX c l Year Established 1999 l u e A fe A Z if n ine H i L a ntia L t in e ar e d M hi M F u Ic President & CEO Benoit Meslet *3 r io i- ife P k Number of l o Da 873.9 billion yen u T Capital 56.4 billion yen* partnered agencies n Ma Number of Employees 3,362* *1 As of the end of March 2021 ・ *2 This rating is as of the end of June 2021, and is subject to change in the Not all insurers are included in the above chart. Approx. ・ 1,950 future. This rating is based on the views of a rating firm that does not The above figures show market capitalization as of March 31, 2021 (converted into Japanese yen) on the respective stock *As of the end of March 2021 guarantee the payment of insurance money. exchanges (indicated in parentheses) as follows: Manulife, Metlife, AIG, Prudential US and Aflac (New York Stock Exchange); Allianz (Frankfurt Stock Exchange); AXA (Euronext Paris); Zurich (Swiss Stock Exchange); Tokio Marine HD and Dai-ichi Life HD As of the end of March 2021 *3 Results based on FY2020 (Tokyo Stock Exchange). ・Source: Manulife Japan based on Bloomberg data. About Manulife Japan Manulife Worldwide Manulife Japan has consistently focused on providing We operate primarily as John Hancock in the United States, innovative products and quality services under and as Manulife elsewhere. the banner of “Customer Centricity,” We provide products and services to more than 30 million customers focusing on the needs of customers. worldwide, including those in Asia. Our Mission Distribution Channels Results [Canada] Manulife Japan provides innovative Manulife Japan has earned the trust of its Decisions made easier. solutions and detailed services through customers by responding to diverse needs, three distribution channels to meet and has consistently maintained a high customers' needs. degree of financial soundness. Lives made better. [Asia] Japan, China, Hong Kong, Macao, Singapore, Philippines, Indonesia, Vietnam, Malaysia, [United States] Solvency Margin Ratio Cambodia, Myanmar PlanRight *1 Advisors 825.9% (front-line agents) Insurer Financial Strength Rating by Standard & Poor's*2 Number of front-line field offices A+ Market capitalization ratio of the principal international insurance companies 68 Number of in-force policies 11,673 Financial 1,592 thousand*1 Institutions Amount of in-force policies 7,193 7,126 Number of partnered *1 5,946 Corporate Profile financial institutions 12,850.7 billion yen 4,616 4,407 Since entering the Japanese market in March 1999, Manulife Japan has played an 3,984 3,892 3,672 important role as a key office in Asia of the Manulife group. Total Assets 79 (in billion yen) 2,280 billion yen*1 Company Name Manulife Life Insurance Company Partnered 2,139.7 Head Office Nishi-Shinjuku, Shinjuku-ku, Tokyo Agencies . z A h l G S c D D Premium Income and Other n ic a I U a a r Inc i A fl H li AX c l Year Established 1999 l u e A fe A Z if n ine H i L a ntia L t in e ar e d M hi M F u Ic President & CEO Benoit Meslet *3 r io i- ife P k Number of l o Da 873.9 billion yen u T Capital 56.4 billion yen* partnered agencies n Ma Number of Employees 3,362* *1 As of the end of March 2021 ・ *2 This rating is as of the end of June 2021, and is subject to change in the Not all insurers are included in the above chart. Approx. ・ 1,950 future. This rating is based on the views of a rating firm that does not The above figures show market capitalization as of March 31, 2021 (converted into Japanese yen) on the respective stock *As of the end of March 2021 guarantee the payment of insurance money.