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23rd EPSO-Conference & Working group-meetings 3-5 July 2017 Saaremaa, Estonia

Hosted by the Estonian Health Board, Terviseamet, Estonia

Contacts at Terviseamet, Estonian Health Board: Eve Pilt ([email protected]) Tel +372 (0)694 3722, practical matters: Melita Sogomonjan([email protected]) tel:+372 55533055 Adress: Paldiski mnt 81, Tallinn, Estonia Website : www.terviseamet.ee Contacts at EPSO: Jooske Vos ([email protected]) General-Secretary of EPSO +31613163557 Mari Murel ([email protected]) Research and Policy officer +316 31 684 526

Programme

of the 23rd EPSO conference, Saaremaa, Estonia

Hosted by

Terviseamet,

The Estonian Health Board

(www.terviseamet.ee)

chaired by Klas Öberg

at The Spa hotel Meri

3-5 July, Kuressaare, Saaremaa, Estonia

Please note: - The EPSO conference and conference dinner are free of charge and only admissible for EPSO delegates, speakers and invited guests. - The pre- conference EPSO working groups are open to all delegates from EPSO Partners and experts invited by EPSO, who want to participate in the work of working group (s); participation in the working group sessions does not necessary mean that participants have to participate in the main conference. Participation in the main conference is limited to a maximum of 3 participants per country. - The pre-conference EPSO working groups meetings will be held in Tallinn at the Terviseamet offices, Paldiski mnt 81, Tallinn. - Travel and hotel costs are at your own expenses; a special transfer from Tallinn to Saaremaa is kindly arranged by our host Terviseamet. Please let us know if you plan to travel to Saaremaa with us. - There are a limited number (40) of rooms pre-reserved for our delegates at the Spa Hotel Meri, please book a.s.a.p. After the 7th of June we cannot guarantee the availability of rooms anymore (see page 10 for hotel and booking information). - For travel information please look at page 11.

If there are any problems or questions please contact EPSO at [email protected] or by phone (see front-page)

This programme is also available on our website: www.epsonet.eu

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EPSO conference in Saaremaa 4-5 July Spa Hotel Meri conference room Pargi 16, Kuressaare, Saaremaa

Main topics of the conference:

1. Multidisciplinary inspection teams  Examples and questions from the practice of Finland, Sweden and the Netherlands and Kosovo;  Co-operation with other authorities. 2. Supervision of quality of management  How to evaluate/regulate or inspect the quality of management in the health and social care services;  Indicators for well-led health and social care services. 3. Supervision of General Practitioners Practices

EPSO working group meetings

July 3rd Tallinn The Offices of Terviseamet are located at Paldiski mnt 81, Tallinn (please see for directions page 11)

Working groups:

1. Risk (chaired by Klas Öberg); 2. e-Health (chaired by Tove Gemzell).

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Programme of the EPSO working group meetings (parallel) Monday July 3rd in Tallinn The pre-conference EPSO working group meetings are open to all EPSO delegates and invited guests (please let us know if you want to participate) and also for those who do not plan to come to the conference; the meetings are planned at the office of Terviseamet (Paldiski mnt 81, Tallinn). For directions please see page 11. The arranged transfer bus to Saaremaa leaves on the 3rd of July 16:30 hours in front of Terviseamet. Please make sure to be in time!

10:00-16:00 EPSO Risk (working group 1) 10:00 – 12:00 Morning session 1. Updates by Klas Öberg, Sweden (chair of the Risk working group) (10 min); 2. Agenda has sent to Risk group participants separately. Please let us know if you have not received it or like to have it. 12:00 – 14:00 Lunch. 14:00 – 16:00 The working group continues. More info about the EPSO RISK-working group can be found at our website http://epsonet.eu/risk.html

10:00-16:00 EPSO e-Health (working group 2)

10:00 – 12:00 Morning session 1. Updates by Tove Gemzell, Sweden (chair of the e- Health working group), (10 min); 2. Agenda will follow; 12:00 – 14:00 Lunch. 14:00 – 16:00 The working group continues. More info about the EPSO e-Health working group can be found at our website : http://epsonet.eu/ehealth.html

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16:30 Departure of the shuttle bus to Saaremaa (From Tallinn to Virtsu and then crossing by ferry-boat from Virtsu to the island Muhu and from there over the bridge to Saaremaa, Kuressaare Spa hotel Meri). Please be there in time as the bus won’t wait!

Dinner stop on the road around 19:30-20:00 at the Muhu island (at your own costs , 10-15euro) at Restaurant Koost (Restaurant Koost). Arrival in Saaremaa, Kuressaare, conference hotel around 21:30-22:00.

Programme Day 1 - Tuesday July 4th Spa Hotel Meri conference room Morning 9.00 – 12.30

Conference chaired by Klas Öberg

08:30 – 09:00 Arriving of the delegates; 09:00 – 09:15 Roundtable introduction session of the delegates; 09:15 – 09:30 Start of the conference: Opening and welcome words by Tiiu Aro (Director- General of Terviseamet, The Estonian Health Board).

Multidisciplinary teams

09:30– 09:50 Multidisciplinary inspection teams. Resent development. Klas Öberg, IVO, Sweden;

09:50 – 10:10 Multidisciplinary inspection teams. Examples and questions from the practice of Finland. Riitta Aejmelaeus, Valvira;

10:10 – 10:25 Coffee break;

10:25 – 10:55 Multidisciplinary inspection teams. - the Kosovo experience of Co-operation with other authorities- Ardita Baraku, The Health Inspectorate of Kosovo;

10:55 – 11:15 Multidisciplinary inspection teams. Questions and answers from the Netherlands regarding multidisciplinary inspection teams. Introduction to the discussion based on scientific input from the Netherlands by Suzanne Rutz, Erasmus University, institute of Health Policy & Management;

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11:15 – 12:00 Follow up discussion in 4 groups led by Sweden, Finland, Kosovo and the Netherlands.

12:00 – 12:30 Discussion feedback from the groups and general discussion.

12:30 – 14:00 Lunch

th Programme Day 1 - Tuesday July 4 Afternoon 14.00 - 17.00; Conference Excursion 17.30-18.45 Conference dinner 19.00 -21.00

Supervision on quality of Management

14:00 – 15:00 Input from the Netherlands by Tjerk Halbertsma, IGZ; 15:00 – 15:45 How good leadership is an important part of improvement across health and social care, Paul Burdon, Design Team Leader (Primary Care and Community Health Services),Strategy and Intelligence Directorate,CQC, England; 15:45 – 16:00 Break; 16:00 – 16:55 Forum with Tjerk Halbertsma and Paul Burdon led by Klas Öberg; 16:55 – 17:00 Closing remarks of the first conference day by chair Klas Öberg; 17:30 Gathering at the lobby for the city tour; 17:30 – 18:45 Walk in the city and to the Kuressaare castle.

19:00 – 21:00 Bishops dinner at Kuressaare episcopal castle offered by Estonian Health Board.

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Bishops Dinner offered by the Estonian Health Board, Terviseamet

www.saaremaamuuseum.ee/en/museum/services/bishops-dinner/ Attention a. The menu will be fixed so please mention special needs such and allergies to [email protected]. b. Please let us know before the 16th of June if you want to or cannot join for dinner.

Shades of candlelight quiver on the ancient arches of the castle. Exquisite fragrance of oriental spices is in the air. Food made according to historical recipes is served from archaic dishes and platters, wine is poured from pitchers and drunk from goblets. Food is eaten from bread; the only “helper” is a wrought knife. The major-domo explains the table manners and eating habits of those old days. Saare-Lääne bishop welcomes guests, and live music characteristic of that period can be heard. The dinner will take about 2 hours.

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Programme Day 2 - Wednesday, July 5th Morning 09.00-12.15 Be aware that bus leaves 12:30, so please make sure you have checked out by that time!

Supervision of General Practitioners Practices

(CQC/ Estonia/ Denmark / Netherlands)

08:45 – 09:00 Arriving of the delegates;

Interactive sessions:

09:00 – 09:20 Input from England Paul Burdon, CQC; 09:20 – 09:40 Input from Estonia, Le Vallikivi, Estonian association of general practitioners ; 09:40 – 10:00 Input from Denmark, Charlotte Hjort, Danish Patient Safety Authority, DPSA ; 10:00 – 10:15 Break; 10:15 – 10:35 Input from the Netherlands, Bas Kluitenberg, Dutch Health Inspectorate, IGZ; 10:35 – 10:55 Follow up discussion in 4 groups led by England, Estonia, Denmark and the Netherlands. 10:55 – 11:15 Discussion feedback from the groups.

Practical Issues of EPSO

11:15 – 11:25 Next EPSO Conference Iceland, September 25-27 2017 in connection to the Nordic Conference hosted by the Icelandic Directorate of Health, Leifur Bardasson; 11:25 – 11:30 EPSO conference in The Netherlands Spring 2018 hosted by the Dutch Healthcare Inspectorate, Sipko Mülder; 11:30 – 12:00 EPSO Board, update by EPSO – board members –IVO(Swedish Health and Social Care Inspectorate)represented by Klas Öberg , Anette Lykke Petri, Sipko Mülder, Jooske Vos; 12:00 – 12:15 Closing of the conference by the conference chair Klas Öberg.

12:30 The bus leaves in front of the hotel Meri to go back to Tallinn- Please make sure to be in time and checkout before ! Lunch (packages) are provided for on the road.

Expected arrival in Tallinn and Tallinn airport at approx. 16:30 -17:00

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Conference venues

The conference will be held at the Spa Hotel Meri – http://www.saaremaaspahotels.eu/en/hotell/

Address: Pargi 16, Kuressaare, Saare maakond, Estonia (at the delegate hotel, see next page)

The EPSO working group meetings will be held at the Terviseamet offices

(please see below and on page 11 for the additional info of the location and how to get there)

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Hotel and booking information

Hotel conditions:

The Spa Hotel Meri, Kuressaare, Saaremaa The Saaremaa Spa Hotel Meri is situated on a beautiful seaside promenade, in the immediate vicinity of the yacht harbour and Kuressaare Castle Park. http://www.saaremaaspahotels.eu/en/hote ll/ To book a room, please contact EPSO [email protected]. We will collect the bookings for the th hotel. Please book before 7 of June, after that we cannot guarantee the availability. The price for a single room is 50 euro and a double room is 65euro incl. VAT, breakfast included.

If you want to use our special hotel arrangements please be aware that we have a limited number (40) of rooms booked, but the hotel can allow extra bookings if rooms are available. If there are any problems or questions please contact EPSO [email protected] or Terviseamet [email protected]

+372 55533055 (Melita, TA)

+316 316 84526 (Mari, EPSO)

Pargi 16, Kuressaare, Saare maakond, Estonia

NOTE Please be aware that we did not make any reservations for hotels in Tallinn for Sunday or Wednesday

Those who arrive earlier to Tallinn (Sunday), or leave later (Thursday) have to make their own arrangements for hotel accommodation. Please let us know if you need any assistance or advice for a hotel in or around Tallinn.

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Directions to the venues

To Terviseamet (the Estonian Health Board) for EPSO working group meetings and for the bus departure to Saaremaa. Address: Paldiski mnt 81, Tallinn from Tallinn airport The most comfortable way to get from Tallinn airport to Terviseamet head offices (Paldiski mnt 81) is to take a taxi. Taxi Taxis are available outside the airport. •The price for trips from the airport to the Terviseamet offices is aprox.15 euro. In Tallink taxis (available at the airport) it is possible to pay with the international cards http://www.tallinktakso.ee/front-page. Telephone to order Tallink taxi: +372 640 8921 • You can also use Uber https://www.uber.com/ and can use code- vbdcs4zeue- or Taxify https://taxify.eu/et/ code - TVE3A.

Public transport It is possible to take the bus nr 2 from the airport and step out at front of the Tallink hotel and take the next bus nr 42 in front of shopping mall Tallinna Kaubamaja ; step out at the stop Pirni; cross the road and arrive at Terviseamet head office. http://soiduplaan.tallinn.ee/#bus/42/b-a/21206-1/en

Tickets: http://www.tallinn.ee/eng/Public-transport-tickets To the conference hotel –Spa hotel Meri rd Monday 3 of July 16:30 the bus departs in front of the Terviseamet head office, Paldiski mnt 81 to Saaremaa SPA hotel Meri. The transfer time by road from Tallinn to the island of Saaremaa is around 4 hours. We will stop for dinner (at your own costs) at the Muhu island. Please let us know before 16th of June if you join us by bus . Getting to Saaremaa and the conference hotel by yourself The Conference hotel is in Kuressaare which is the capital of the island of Saaremaa, situated approximately 200 km south-west of Tallinn (the capital of Estonia). Although there are various alternative routes the ‘easiest’ way to get to the island of Saaremaa is via Tallinn, if not coming from Latvia or Estonia itself. The other possibilities are for example, sail by yacht directly to Kuressaare or use a plane/ car/bus/ferry

Although there is a flight from Tallinn airport directly to Kuressaare airport, this cannot be booked long in advance and as they operate with very small planes (7 -18 seaters) the service is sometimes suspended due to weather conditions. Operator for Kuressaare line: http://www.saartelennuliinid.ee/en and the Tallinn airport is situated only 3 kilometres from Kuressaare town centre.

By land: You travel south-west towards Virtsu and take the short (30 min) ferry ride to the island of Muhu, which is linked by a bridge to Saaremaa. You can take a bus or rent a car. More info : Getting there

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