Sabine Wojcieszak (aka Sabine Bernecker-Bendixen) Debugging your Communication for more Success & Efficiency in DevOps
[email protected] @SabineBendixen @getNextIT About me
Speaker Chief Consultant Software Quality Days Wien T3con Europe NDC Oslo NDC London
Code Slinger IT Tage
NDC Sydney DevOps Rex Paris
Java Forum Nord DevOps Pro Moskau
Operability.io Agile Cambridge
Author Heise online – Entwickler Magazin – devops.com – infoQ - Eclipse - OBJEKTspektrum The Lady from good, old northern Germany
NDC Sydney 2016 DevOps Wall of Confusion Situation in DevOps
Different stakeholders
Different behaviors
Different Goals
Fast, faster...
DevOps of
...continuous! Goal Goal TIME...... is the limiting factor ! mistakes
Avoidable Don´t waste it! Solution?
A Tool?
tools
, ,
tools Tools, Tools,
More Tools?
tools
, ,
tools Tools, Tools,
But what if...
tools
, , tools
Different Tools? Tools, Tools, CAMS John Willis & Damon Edwards
“If you can´t get the C, don´t bother with the A, the M, and the S!“ John Willis DevOps & Communication! Communication...... is like a zipper Communication =
Devs
Ops
=Tool Organization The individual Quality over Quantity Peter Drucker
“The most important thing in communication is hearing what isn´t said!“ We cannot not communicate!
Paul Watzlawick, 5 Axiomes Misunderstanding is...... everywhere ...EXPENSIVE! Masters of Communication!
? Masters of Desaster Web of Patterns & Behavior! Thx to Greta! Fight the Biases:
“They love to communicate!“
“The tech industry attracts introverts!“
“Behavior can be changed!“
NDC Oslo 2016 @jeremybytes ...very basic stuff! Open Communication Are my you ready for NESS? Open & honest communication
Hell?
New Opportunities? LANGUAGE
How Russians Sound to me: Unfriendly! Aggressive! by Sabine Wojcieszak 7% Impact of Words
38% Impact of Voice
55% Impact of Body Language The inconsistent message
What do you believe? The Message
asking
Behaviorism Cognitive approach
Communication Circle Communication by Sabine Wojcieszak 2015 Perception The Language-Gap
Native Speakers Learners Four Sides of a Message Friedemann Schulz von Thun
Factual Information Appeal
Message
revelation
- Self Relationship The Inner Team The Strongest? Attitude in Life Thomas A. Harris/ A. Thomas You I amokay are Transactional okay! – Analysis Distributed Teams Thx to wobe - systems GmbH Where we come from...
...our Cultural Map I can openly talk about... Action required! Change your Mindset! Communication makes the Difference!
Learn & Improve!
Think!
Ask for Help! Listen with all your Senses! “The Truth about Multitasking:
Torianne DeMaria Barry personalkanban.com LKCE Munich 2015
Just a Fantasy!“ Point of View...... a question We unicorns of are reality fucking , too ! ? Ask for Feedback! Email - Phone call - Face to face Word Oxford of the ? Dictionary Year 2016 Context matters! Responsiblity! Get rid of...
Team Culture of TRUST Take-aways It is never never START! too too early late ! & Go for it!
Special thanks to: - Greta - wobe-systems - pexels.com & YOU @SabineBendixen
@getNextIT