CHROMEBOOK TROUBLESHOOTING CHROMEBOOK WON't TURN Unobstructed

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CHROMEBOOK TROUBLESHOOTING CHROMEBOOK WON'T TURN unobstructed. After at least 10-15 ON OR IS NOT LOADING minutes, try turning the computer on again. If it boots normally, the Drained/dead Battery computer was too hot. Try using The first thing to check for when the Chromebook on a hard surface your Chromebook won't turn on is to help prevent this in the future. a dead battery. Plug the unit in via Corrupt operating system AC charger and let it charge for at least 30 min to an hour and try If the computer lights up but gives turning it on again. you a message saying "Operating System Not Found", your operating Blank Screen system may be corrupted. First try A "blank screen" is when the light powering your Chromebook off by on the power button is on, but the holding the power button down for screen remains black. six seconds, then turning it back on again. If powering off does not First try powering your Chromebook off by holding the work, then press refresh and power button down for six seconds, power until the computer then turning it back on again. If returns to a login screen. This may powering off does not work, then take at least 15 times. press and until the computer returns to a blue screen. This may take at least 15 times.

Overheated computer

If no lights turn on when the power button is pressed and the computer is very hot on the bottom, your computer may be overheated. You will have to wait a few minutes until it has cooled down. Unplug the laptop from its power cable and let it sit with the vents CHROMEBOOK TROUBLESHOOTING BATTERY WON’T CHARGE SOUND DOESN’T WORK First, check that: 1. Make sure sound isn't muted:  The charger or adapter cables  At the bottom right, are completely plugged in, select the time. both to your Chromebook  Adjust the volume and the wall. using the slider.  The power outlet is working. 2. Change the sound input or output: If your Chromebook still won't  At the bottom right, charge: select the time.  Next to the volume 1. Unplug your charger from the slider, select the Right wall and your Chromebook arrow . and request a repair.  Change where sound 2. Plug your charger back in to comes from (output) or your Chromebook or try where you speak into plugging the charger on the (input). other side of the Chromebook 3. Unplug audio devices (like (for models P28T and P29T), headphones or speakers) then plug into the wall outlet. from your Chromebook. 3. Charge the device for at least 4. Or, try resetting Your 30 minutes. Chromebook If the battery still won't charge, reset your Chromebook hardware, Hard reset your Chromebook called a hard reset. For most Chromebooks, follow the steps below: Hard reset your Chromebook 1. Turn off your Chromebook. For most Chromebooks, follow the 2. Press and hold steps below: Refresh + tap 1. Turn off your Chromebook. Power . 2. Press and hold 3. When your Chromebook Refresh + tap starts up, release Power . Refresh . 3. When your Chromebook starts up, release Refresh . CHROMEBOOK TROUBLESHOOTING CHROMEBOOK IS SLOW 7. Select Check for updates. Check for system updates. If any 8. If your Chromebook finds a updates are available, install them. software update, it will start to download automatically.

Update your Chromebook's Delete your browsing data operating system Your Chromebook automatically If you sync a type of data, like checks for and downloads updates history or passwords, deleting it on when connected to Wi-Fi or your computer will delete it Ethernet. everywhere it's synced. It'll be 1. When your Chromebook removed from other devices and downloads a software update, your Google Account. at the bottom right, the notification will be colored: 1. On your computer, open  Blue: An update is Chrome. recommended. 2. At the top right, click  Orange: An update is More . required. 3. Click More tools Clear 2. Select Restart to update. browsing data. 3. Your Chromebook will 4. Choose a time range, restart and update. like Last hour or All time. 5. Select the types of Check for updates yourself information you want to 1. Turn on your Chromebook. remove. 2. Connect your Chromebook to 6. Click Clear data. Wi-Fi. 3. At the bottom right, select the time. Continue to Reset Chrome 4. Select Settings . settings to default… 5. At the bottom of the left panel, select About Chrome OS.

6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses. CHROMEBOOK TROUBLESHOOTING

Reset Chrome settings to default CHROME RESET MY You can restore your browser BROWSER SETTINGS settings in Chrome at any time. Sometimes, programs that you You might need to do this if apps install can change your Chrome or extensions you installed changed settings without you knowing. For your settings without your your safety, the browser checks if knowledge. Your saved bookmarks your settings have been changed and passwords won't be cleared or every time you launch Chrome. If changed. Chrome notices that something’s 1. On your computer, open not right in your settings, it will Chrome. automatically go back to the 2. At the top right, click original settings. More Settings. 3. At the bottom, Chrome will still reset your settings click Advanced. if you’re not signed in to Chrome.  Chromebook, Linux, If you’re signed in to Chrome, and Mac: Under "Reset you’ll still see your usual settings. Settings," click Restore settings to their original defaults Reset Settings.

 Windows: Under "Reset and cleanup,” click Reset Settings Reset Settings. These steps won’t provide a full reset. For example, some settings like fonts or accessibility won’t be deleted.

CHROMEBOOK TROUBLESHOOTING LANGUAGE CHANGED translate pages in this Your Chromebook uses the language. language you chose when you first Note: Not every language works set up your device. To change your with your Chromebook's menus. language: Remove a language 1. At the bottom right, select the 1. At the bottom right, select the time. time. 2. Select 2. Select Settings Advanced. Settings Advanced. 3. In the "Languages and input" 3. In the "Languages and input" section, select Language. section, select Language. 4. Find the language you want 4. Next to the language you to use. want to remove, select 5. Optional: If you don't see the More Remove. language you want, click Add languages. Choose the REMOVE A LANGUAGE language you want, then (WHEN UNREADABLE) select Add. 6. Next to the language you Have a teacher log on to the want, select More . Choose Chromebook until the Chromebook how you want to use this is in English, which should take at language: least two times. Once the teacher is 7. Show menus in this language: logged on and the device is in Select Show system text in English use the following steps: this language, then select Restart. The next time Remove a language you sign in, menus will show 1. At the bottom right, select the in the language you chose. time. 8. Show webpages in this 2. Select language: Select Move to the Settings Advanced. top to move the language to 3. In the "Languages and input" the top of the list. If you'd section, select Language. like Google Chrome 4. Next to the language you to automatically translate want to remove, select webpages, click Offer to More Remove.