1 2 3 Accelerating broadband (+25,000), fibre (+101,000) and mobile (+64,000) net adds More TV net adds than the rest of the market put together (+300,000 net adds) Significant reduction in year-on-year churn to 1.4% Strong growth from TalkTalk Business (H1 Corporate revenues +9.3%) Acquisition of Virgin Media’s substantial National customer base
Revenue growth accelerating and on track to deliver >4% full year growth EBITDA margin of 12.6% in H1 (9.0% in H1FY14) Operating FCF up 120% Demand for broadband, fibre and mobile stronger than expected earlier in year Expect incremental £20m-£25m SAC investment to take advantage of stronger volumes in H2 Interim Dividend up 15% to 4.6p
4 4.186m 4.196m 4.206m 4.221m 4.047m 4.043m 4.053m 4.063m 4.071m 4.076m 1,217k 1,102k
917k
732k
557k 390k 230k 80k
Q1 '13 Q2' 13 Q3 '13 Q4 '13 Q1 '14 Q2 '14 Q3 '14 Q4 '14 Q1 '15 Q2 '15 Q2' 13 Q3 '13 Q4 '13 Q1 '14 Q2 '14 Q3 '14 Q4 '14 Q1 '15 Q2 '15
348k 22k 308k 19k 308k 284k 17k 260k 15k 241k 236k 14k 207k 202k 12k 175k 10k 177k 152k 142k 9k 117k 7k 95k 85k 5k 73k 52k 15k 30k
Q1 '13 Q2' 13 Q3 '13 Q4 '13 Q1 '14 Q2 '14 Q3 '14 Q4 '14 Q1 '15 Q2 '15 Q1 '13 Q2' 13 Q3 '13 Q4 '13 Q1 '14 Q2 '14 Q3 '14 Q4 '14 Q1 '15 Q2 '15 Q1 '13Q2' 13Q3 '13Q4 '13Q1 '14Q2 '14Q3 '14Q4 '14Q1 '15Q2 '15
5 Broadband Fibre Mobile TV
Q2'15 15k 67k 40k 115k
Q1'15 10k 34k 24k 185k
Q4'14 10k 30k 24k 185k
Q3'14 7k 35k 24k 175k
Q2'14 5k 47k 34k 167k
Q1'14 8k 22k 27k 160k
Q4'13 10k 21k 23k 150k
Q3'13 10k 22k 35k 80k
Q2'13 (4k) 15k 32k
Q1'13 (19k) 7k 24k
6 1.46
1.35
1.24
1.12 Fastest broadband growth in 4 years 1.04 More TV net adds than the rest of H1'13 H2'13 H1'14 H2'14 H1'15 the market Phone and Broadband = 1RGU Larger base from which to upsell Seeing accelerating demand for 2.0% broadband, mobile and fibre, and sustained growth in TV 1.8%
1.6%
1.4%
1.2%
1.0% Q4 '12 Q1 '13 Q2 '13 Q3 '13 Q4 '13 Q1 '14 Q2 '14 Q3 '14 Q4 '14 Q1 '15 Q2'15
7 7.9m 6.8m 7.1m 6.2m Significant year-on-year reduction 5.3m 4.7m in call volumes (down 24%) and Ofcom complaints (down 30%) Service improvement programmes through root cause analysis H2 '12 H1 '13 H2 '13 H1 '14 H2 '14 H1 '15 Driving higher rates of fault resolution and online self- service 7,635 Multiple product take-up
4,858 4,333 3,556 2,799 2,499 A continuing journey that is at the heart of Making TalkTalk Simpler
H2 '12 H1 '13 H2 '13 H1 '14 H2 '14 H1 '15
8 3.6% 3.1% 12.6% +44.7% 9.0% 1.7% 1.9% £110m £76m
Q1'14 Q2'14 Q1'15 Q2'15 H1 '14 H1 15
£174m -12.0% 4.60 £153m 4.00 +15.0% 3.45
H1 '14 H1 15 H1'13 H1'14 H1'15
9 Revenue, Overheads and Pre-SAC EBITDA Guidance unchanged Revenue growth of at least 4% Overheads as a percentage of revenue < FY13 Pre-SAC EBITDA margins > FY13 Expect a more modest reduction in year on year SAC than envisaged in previous guidance Strong year-on-year growth in EBITDA and EBITDA margin Expect accelerating volumes through H2 to drive additional SAC of £20m-£25m Lower cost per add Net debt Capex - 6% of revenue Cash exceptionals - £30m-£35m Dividend No less than 15% growth
10 11 Trading approach is delivering results in line with our plan Revenue growth accelerating, SAC reducing, EBITDA and OFCF up y-o-y Revenue Growth 3.3%; EBITDA margin 12.6% Dividend up 15% year-on-year, in line with commitment On track to deliver 4% revenue growth and 25% EBITDA margin by FY17
12 £ million H1 FY15 H1 FY14 Growth Revenue 871 843 +3% Gross Profit 480 465 +3% Gross Margin 55.1% 55.2%
Opex (217) (215) EBITDA pre SAC & Marketing 263 250 +5% EBITDA pre SAC & Marketing Margin 30.2% 29.7% +50 bps SAC & Marketing (108) (116) TV SAC (45) (58) EBITDA(1) 110 76 +45% EBITDA Margin 12.6% 9.0% +136bps Profit Before Tax 34 9 +278% Tax (7) (2) Effective Tax Rate 20% 20% Profit After Tax 27 7 +286%
EPS 2.9 0.8 +263%
(1) Excluding exceptional items and amortisation of acquisition intangibles
13 £ million H1 FY15 H1 FY14 Growth EBITDA 110 76 45% Working capital (11) (8) Capex (55) (48)
Operating free cashflow 44 20 120%
OFCF margin 5.1% 2.4% Interest and taxation (13) (8) 63% Free Cashflow 31 12 158%
Acquisition & Share purchase (4) (22) Exceptional spend (11) (8) Dividend (74) (62) Net cash flow (58) (80)
Opening Net Debt 497 393 Closing Net Debt 555 473
Net debt / EBITDA 2.25x 2.33x
14 3.3% y-o-y growth in H1 On-net (+5.9%) › On-net +5.9%
Upsell & Base Voice • Base growth Corporate Off-net Price VAT • Price & proposition £871m • Voice & VAT £843m +3.3% › Corporate +9.3% • Data +55% H1 FY14 H1 FY15 › Off-net -33.3% • Only 5.3% of group revenues (FY14: 8.2%)
Corporate Off-net Base ARPU £437m Acceleration in Q2 (+3.6%) › On-net +6.5% (base growth and £434m ARPU)
+3.1% +3.6%
Q1 FY15 Q2 FY15
15 On-net revenues to accelerate through H2: Corporate Off-net Base +>4.7% › Higher opening base • 254k (+7.5%) more fully unbundled ARPU customers than at the end of H1 FY14 • 660k (+118%) more TV customers +3.3% • 112k (+47%) and 166k (+117%) more mobile and fibre customers › Significant further acceleration in H1 FY15 H2 FY15 growth (broadband, mobile and fibre) › ARPU growth
Growth in Corporate through data and traction in SoHo/SME broadband
Continued voice decline and VAT impact
H1FY14 H2FY14 H1FY15 H2FY15 Mobile Fibre TV BB
16 Growth in pre SAC EBITDA margin
CPA and through marketing £110m Gross Cost › growth in revenue Profit & savings Volumes Other £76m › gross margin › cost saving initiatives
SAC investment in BB, mobile, TV and
H1 FY14 H1 FY15 fibre offset in part by reducing cost per add
17 Continued Investment in the network has lead to a significant drop in network downtime, one of the key Cost drivers of churn Volume savings Network £217m £215m Cost savings through MTTS including › Call volumes (down 24%) 25.5% 24.9% › Headcount H1 FY14 H1 FY15 › Engineers Expect FY overheads < FY13 (23.7%)
18 Investment in growth › 25,000 broadband net adds Volume CPA £174m › 300,000 TV net adds £153m › 64,000 mobile net adds › 101,000 fibre net adds CPA reduction
H1 FY14 H1 FY15 › TV CPA down from £170 in H1 FY14 to £125 in H1 FY15 driven by Essentials and self install › BB, mobile and fibre CPA reduced through channel mix › 44% sales online (H1 FY15: 33%)
19 Acquisition spend: £3m for the
£74m £555m Youview joint venture and £1m for the £497m £44m Yorkco joint venture £11m £4m £13m Dividend payment in line with our commitment and underlines our confidence in future growth prospects Higher interest cost than the prior year
2.33x 2.25x due to payment of facility fees for the new debt facility of £5.3m Net debt b/f Operating Exceptionals Acquisition & Interest & Dividend Net debt c/f Free share Tax Cashflow repurchase Net debt to EBITDA ratio reduced to 2.25x
20 £ million H1 FY15 H1 FY14 Cash outflow 11 8 Ethernet Settlement 0 (3) Making TalkTalk Simpler 11 11
P&L charge 9 8 Ethernet Settlement 0 (3) Making TalkTalk Simpler 9 9 Operating Efficiencies 0 2
H2 Cash exceptionals relating to Making TalkTalk Simpler and our acquisition of the Virgin Media National base are expected to be £19-£24m
21 Revenue growth accelerating to >4% for full year Profitability improving as benefits of revenue growth and reductions in operating costs and SAC flow through – on track to deliver 25% by FY17 Improvements in OFCF coupled with careful capex management provide confidence in continued Net Debt reduction
22 23 Fibre to the Expand capacity Premise and utilisation Mobile
Making TalkTalk Consumer quad play Simpler Business Data products
TV for Everyone Grow Business Market Share
4% revenue CAGR and 25% EBITDA by FY17
24 96% population coverage – unbundling programme completed We will expand bandwidth by 50x-100x while holding capex to 6% of revenue £76m BT TalkTalk Saving Acquisition of Virgin Media’s National (DSL) off-net base Consumer £601 £419 £182 › 97,700 customers at 30 Sept 2014 Business £763 £227 £534 › Expect to migrate substantial proportion Unlimited broadband through calendar 2015 Saving based on contract length In advanced discussions to dispose of off- net base
25 Adding more TV customers than rest 80 of market put together % TV base gone from 16% to 33% of base Attracting new customers to TalkTalk – c25% of TV customers TV customers churn less than dual-play 33 customers and are beginning to deliver % incremental content ARPU › c£10 average ARPU (per customer taking paid content) On track for the vast majority of customers to take TV
26 27 348k 308k 284k 64,000 net adds in half taking base 260k 236k to 348,000 202k 175k 9.5% of unbundled base vs 6.9% a 152k 117k year ago 85k Mobile customers continue to show lower churn and higher NPS
Q1'13 Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 Q2'15 Launched fully integrated Quad-Play bundles in October, saving customers over £200 vs Virgin Media
28 Market leading Quad Entry level SIM Entry level handset play
Plus TV £3.75 per month £3.75 per month Unlimited broadband 300 minutes Samsung Galaxy White Anytime calls Unlimited texts 300 minutes Free SIM worth £90 600MB data Unlimited texts 12m contract › 100 minutes 600MB data › 250 texts › 200MB data
Only available to TalkTalk broadband customers
29 308k 101,000 net adds in half taking base 241k to 308,000 207k 177k 8.4% of on-net base vs 4.2% a year 142k ago 95k 73k Demand for TV in households with 52k 30k poor broadband speeds 15k › c62% of fibre customers take Q1'13 Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 Q2'15 TV › c14% of TV customers take fibre At the right price, customers see value in proposition Margin squeeze regulation from 2015 will in time, lead to lower wholesale costs and allow us to drive take-up further
30 £177m +55% y-o-y +9.3% y-o-y £162m
H1 FY14 H1 FY15 H1 FY14 H1 FY15
Continuing strong growth in Data revenues (+55% y-o-y) drives Corporate growth of 9.3% in H1 Strong growth existing customers and new contract wins Significant opportunity to drive growth in small business broadband
31 Systems Upgrade and Tariff Simplification Transformation >£15m >£10m • In advanced discussions SIMPLER • New simplified B2B to sell off-net base Products and Processes systems live • 65% of live TTB tariffs = • New fault diagnostic eliminated BETTER Customer Service tool launches H2 • SMPF upsell accelerating and Lower Churn • Consumer billing system • AOL rebrand in H2 = upgrade H2 LOWER SAC & CHEAPER Costs to Serve Brilliant Self Service Leveraging Data >£10m >£5m
• Consumer ‘Welcome • 3rd party systems/ support Centre’ and ‘Service Centre’ decommissioned launched • Commercial dashboard • Online sales in TTB live reporting launched • H1 call reductions • TTB revenue data alignment • TalkTalk app downloaded by 300k customers
32 Total SAC & Marketing costs peaked in 174 153 H1FY14 144 121 Reducing Cost per Add 90 › TV CPA down to £125 from £130 in H2FY14 and £170 in H1FY14 › BB, mobile and fibre CPA reduced by more economical channel mix H1'13 H2'13 H1'14 H2'14 H1'15 › Online sales up to 44% from 33% a year ago Reducing total SAC through lower churn › Significant year-on-year reduction to 1.4% in Q2 (Q2 FY14: 1.7%) › On track to continue to reduce churn to benchmark 0.8-1.2%
33 4.0%+
3.6% + Base growth & ARPU 3.4% + New products 3.1% + TV + Mobile + Fibre + TalkTalk Business + Data in Big + Partners + Big in Small - Off-net base H1’12 H2’12 H1’13 H2’13 - Voice
(0.1%) FY14 Q1’15 Q2’15 FY14- FY17
(1.9%)
(4.0%)
(4.8%)
34 SAC reduction through lower SAC reduction Churn through lower 25% CPA c£30m
Incremental Making TalkTalk >£70m Revenue at Simpler constant gross >£40m margin EBITDA £475m >£120m Implied 12.6% Revenue of £1.9bn 9.0% (4% CAGR)
EBITDA EBITDA £110m £76m
H1 FY14 H1 FY15 FY17
35 36 4.2million points of presence
Core Optical Network 2 separate national DWDM networks Collector Node to 3,000 Unbundled Exchanges with 8Tbps (Huawei) and 2.2Tbps extend reach MSAN & DSLAM (Infinera) capacity of Core Network 96% population coverage
Collector Node FTTC
Collector Ring Exchange Backhaul Copper 10Gbps optical circuit or dark 1Gbps optical circuit fibre supplied by BTW, SSE, Fibre supplied by BTOR GEO, VM and Eirecom or VM
Long term leases in a competitive market with no capacity constraints
The only provider of wholesale broadband and Fibre other than BT Wholesale
37 Progress to date
1 Gig speeds to homes and JV signed in April businesses
Will cost TT c50% of current Fujitsu announced as build partner BTOR wholesale charge for 80Mbps Digging in York has begun End to End network with no dependence on BTOR Proposition due in early 2015
Priced to drive rapid take-up
Trial in York Potential to scale to 10m premises in long term
38 Launched Phone & Launched TV & Scale Quad-Play Integrated Broadband Mobile Provider Quad-Play
Built scale fixed Launched triple- 33% of fully Expect vast phone & broadband play packages unbundled base majority of network and Launched mobile taking TV customers to take customer base handset and SIM- 9% of base taking triple-play only tariffs mobile Scale quad-play available only to Launched quad- Will use TalkTalk 4G TalkTalk customers play package spectrum to build small cell network delivering better service at lower cost
39 Accelerating growth in broadband, mobile and fibre Fastest growing TV business in the UK On track to deliver at least 4% revenue growth in FY15 and significant step up in profitability Churn and cost per add reduced significantly y-o-y EBITDA up 45% y-o-y Operating FCF up 120% y-o-y On track to deliver 4% CAGR in revenue and 25% EBITDA margin by FY17 In a strong position to benefit from market transition to quad-play through fibre-to-the-premise and mobile Significant long term growth potential beyond FY17 targets
40 41 £ million H1 FY15 H1 FY14 Change Headline earnings 27 7 286% Weighted average shares in issue 955 931
Weighted average shares in employee trust (34) (40)
Shares for basic EPS calculation 921 891 Headline EPS - Basic 2.9p 0.8p 263% Dilutive effect of share options 13 46 Shares for diluted EPS 934 937 Headline EPS - Diluted 2.9p 0.7p 314% Full year weighted average shares in issue is expected to be c[955m]
42 £ million Statutory Headline Comments EBITDA 101 110 P&L exceptional £9m Working Capital (13) (11) £2m exceptional provision movement Capex (55) (55) Operating Free Cashflow 33 44 Exceptional spend 0 (11) Share buy back and investments (4) (4) Tax & Interest (13) (13) Dividend (74) (74) Net cash flow (58) (58)
43 Multiple (c85) collector node Locations across the UK & N. Ireland Multiple backhaul circuits into the Edge Network Diverse connection into two different edge locations Built to be resilient and economically scalable Peaks at 1.25Tbps of bandwidth utilisation across the UK ADSL2+, Annex M, Fibre broadband, Ethernet, EFM, IPVPN Session Initiation Protocol (“SIP”), Time Division Multiplex (“TDM”), inbound & voice apps The only provider of wholesale broadband and Fibre other than BT Wholesale
44 TalkTalk Business
WiFi + In-premise 4G
Fibre Fibre Backhaul Fibre Ultrafast Cabinet Ultrafast POP Collector Node
Fibre WiFi + In-home 4G
TalkTalk Consumer
Seamless, genuinely unlimited, low cost connectivity to our customers’ homes and businesses… …which will drive growth for the foreseeable future
45 GOOD BETTER BEST Simply Broadband Essentials TV Plus TV £3.50* £8.50* £18.50*
Totally unlimited broadband, no caps and Totally unlimited broadband, no caps and no Totally unlimited broadband, no caps and no speed loss at peak times speed loss at peak times no speed loss at peak times Britain's safest connection, with award Unlimited eve & w/e calls to UK landlines Unlimited anytime calls to UK landlines winning HomeSafe security service including 0870 and 0845 numbers including 0870 and 0845 numbers Free calls between all TalkTalk customers Britain's safest connection with award Britain's safest connection with award winning HomeSafe security service winning HomeSafe security service and Free calls between all TalkTalk customers Super Safe Boost FREE YouView box worth £149 Free calls between all TalkTalk customers 70+ Freeview channels some in HD FREE YouView + box with PVR, worth £299 7-day catch up with BBC iPlayer, ITV Player, 7 Sky Entertainment Channels Demand5 and 4oD 70+ Freeview channels some in HD Pause for up to 30 minutes Pause, rewind & record, including whole Access to Now TV & TalkTalk BOX OFFICE series record at the touch of a button Add entertainment channels with Kids or Record over 200+ hours of freeview Picturebox TV Boosts a month at a time 7-day catch up with BBC iPlayer, ITV Player, Demand5 and 4oD Access to Now TV & TalkTalk BOX OFFICE Add entertainment channels with TV Boosts like Sky Sports and Sky Movies a month at a time Free Mobile SIM worth £90 including a monthly allowance of 100 minutes, 250 texts & 250Mb of data
* Excluding Line Rental at £16.70 per month
46 TalkTalk Sky Virgin Media BT Plusnet Unlimited BB 50 MB Broadband Unlimited Broadband Unlimited Broadband Simply Broadband + Wkd Calls Only + Wkd calls + Wkd calls Subscription £3.50 £7.50 £26.50 £16.00 £9.99 Download Totally Unlimited Totally Unlimited Unlimited Totally Unlimited Unlimited Line Rental £16.70 £16.40 N/A £16.99 £15.95 Monthly cost (inc LR) £20.20 £23.90 £26.50 £32.99 £25.94 One off charges £55.00 £6.95 £49.95 £6.95 £5.99 18 month total £418.60 £437.15 £526.95 £600.77 £472.91 Saving with TT £18.55 £108.35 £182.17 £54.31
Monthly with VLR £18.53 N/A N/A £30.15 £22.98 18 month total £388.54 £437.15 £526.95 £549.65 £419.63 Saving with TT £48.61 £138.41 £161.11 £31.09
Excluding introductory offers
47 TalkTalk Sky Virgin Media BT Essentials TV (Eve & Original Bundle inc Big Easy 50MB (Weekend Broadband, TV Starter & Weekend calls) Lite box Broadband Lite (Weekend calls) Weekend calls calls) Subscription £8.50 £21.50 £20.00 £12.50 Download Totally Unlimited 2 GB Unlimited 10 GB Line Rental £16.70 £16.40 £15.99 £16.99 Monthly cost (inc LR) £25.20 £37.90 £35.99 £29.49 One off charges £55 £31.95 £49.95 £41.95 18 month total £508.60 £714.15 £697.77 £572.77 Saving with TT £205.55 £189.17 £64.17
Monthly with VLR £23.53 N/A £32.00 £26.65 18 month total £478.54 £714.15 £625.95 £521.65 Saving with TT £235.61 £147.41 £43.11
Excluding introductory offers Comparison includes providers’ entry level call packages
48 TalkTalk Sky Virgin Media BT Original Bundle inc Unlimited Broadband & Plus TV (Anytime calls) Big Easy 50MB with Broadband Unlimited TV Essential with Anytime Youview PVR Anytime calls with Anytime Calls calls Subscription £18.50 £34.00 £28.00 £28.50 Download Totally Unlimited Totally Unlimited Unlimited Totally Unlimited Line Rental £16.70 £16.40 £15.99 £16.99 Monthly cost (inc LR) £35.20 £50.40 £43.99 £45.49 One off charges £55 £36.95 £49.95 £41.95 18 month total £688.60 £939.15 £841.77 £860.77 Saving with TT £250.55 £153.17 £172.77
Monthly with VLR £33.53 N/A £40.00 £42.65 18 month total £658.54 £939.15 £769.95 £809.65 Saving with TT £280.61 £111.41 £151.11
Excluding introductory offers
49 TalkTalk Sky Virgin Media BT Essentials TV with Fibre M Original Bundle with Fibre Big Easy 50MB TV Starter, Unlimited Lite Box (Eve & Weekend Unlimited (Weekend calls) Infinity 1 & Weekend calls calls) (Weekend calls) Subscription £18.50 £41.50 £20.00 £23.00 Download Totally Unlimited Totally Unlimited Unlimited 20GB Line Rental £16.70 £16.40 £15.99 £16.99 Monthly cost (inc LR) £35.20 £57.90 £35.99 £39.99 One off charges £55.00 £81.95 £49.95 £55.95 18 month total £688.60 £1,124.15 £697.77 £775.77 Saving with TT £435.55 £9.17 £87.17
Monthly with VLR £33.53 N/A £32.00 £37.15 18 month total £608.54 £1,124.15 £625.95 £724.65 Saving with TT £515.61 £17.41 £116.11
Excluding introductory offers
50 TalkTalk Virgin Media Plus TV (Anytime calls) Big Easy 50MB with Youview PVR Anytime calls Subscription £18.50 £28.00 Entry Level Sim Inclusive £5 Download Totally Unlimited Unlimited Line Rental £16.70 £15.99 Monthly cost (inc LR) £35.20 £48.99 One off charges £55 £49.95 18 month total £688.60 £931.77 Saving with TT £243.17
Monthly with VLR £33.53 £45.00 18 month total £658.54 £859.95 Saving with TT £201.41
Excluding introductory offers
51 FY12 FY13 FY14 FY15 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 On-Net Broadband & Voice 2.827 2.910 2.966 3.066 3.096 3.162 3.231 3.295 3.346 3.402 3.532 3.570 3.615 3.656 Broadband Only 0.815 0.758 0.712 0.689 0.669 0.642 0.609 0.575 0.548 0.526 0.503 0.490 0.468 0.449 Total On-net 3.642 3.668 3.678 3.755 3.765 3.804 3.840 3.870 3.894 3.928 4.035 4.060 4.083 4.105
Churn 1.7% 1.6% 1.6% 1.5% 1.5% 1.4% 1.7% 1.6% 1.5% 1.4% 1.4%
Unbundled 87% 89% 90% 92% 93% 94% 95% 95% 96% 96% 96% 97% 97% 97% Fully Unbundled 68% 70% 73% 75% 77% 78% 80% 81% 82% 83% 84% 85% 86% 87%
Mobile 0.027 0.038 0.045 0.061 0.085 0.117 0.152 0.175 0.202 0.236 0.260 0.284 0.308 0.348 Fibre 0.001 0.003 0.005 0.008 0.015 0.030 0.052 0.073 0.095 0.142 0.177 0.207 0.241 0.308 TV 0.080 0.230 0.390 0.557 0.732 0.917 1.102 1.217
Off-net Broadband 0.530 0.461 0.401 0.311 0.282 0.239 0.213 0.193 0.177 0.148 0.151 0.136 0.123 0.116 Voice 0.621 0.573 0.525 0.476 0.436 0.407 0.380 0.358 0.335 0.315 0.297 0.282 0.252 0.242
Total Broadband 4.172 4.129 4.079 4.066 4.047 4.043 4.053 4.063 4.071 4.076 4.186 4.196 4.206 4.221
Revenue On-net 261 263 276 284 285 288 292 305 306 306 320 327 322 326 Off-net 85 77 67 58 49 46 43 40 35 34 29 30 24 22 Corporate 77 81 79 79 80 80 80 82 80 82 87 91 88 89 Total 423 421 422 421 414 414 415 427 421 422 436 448 434 437
ARPU On-net 24.00 23.99 25.05 25.47 25.27 25.37 25.47 26.37 26.28 26.08 26.79 26.93 26.36 26.54 Off-net 23.41 23.49 22.79 22.57 21.71 22.48 23.13 23.31 21.94 23.25 21.23 23.09 20.18 20.01
Exchanges Unbundled in period 30 171 130 170 83 104 22 7 74 181 35 13 5 0 Total unbundled 2,037 2,208 2,338 2,508 2,591 2,695 2,717 2,724 2,798 2,979 3,014 3,027 3,032 3,032
52