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Installation Guide Installation guide 1 2 3 Install your Install Install Broadband your TV your Phone 30 mins 30 mins 5 mins This guide contains step-by-step instructions on how to: 1 Install your Virgin TV V6 box remote Broadband Please don’t pull the tab out Follow the step-by-step of your new remote until your instructions to install your new new box is switched on. Hub and get your broadband connection working. This has to 1 Phone cable be done before we install your 2 1 TEL Virgin TV V6 box. 2 Do this first 1 2 Wall socket INT Your new Hub must be 3 Ethernet cable working and online before you 4 RESET Connector cables install your new box. New Hub Automatic activation Our new boxes automatically activate when connected Splitter correctly to the Virgin Media wall socket, please follow these Power supply instructions to get set up. Isolator cable 2 Install your TV Install Turn the page to 2 3 your Phone get started Then follow the step-by-step instructions Finally, we’ll get your to get your new box up and ready to go. home phone connected. 1 2 1 HDMI cable TEL 2 1 2 INT 3 4 Virgin TV V6 box RESET Customisation + & extras Power supply Once the install is complete this section will show you how to get the most from your new kit, including services like Virgin TV Go. 3 4 1 1 Install your Broadband Broadband Install your In this section we’ll be getting you online. You’ll need: Hub Hub power supply Connector cables Isolator cable (this has a blue label) This section can take about 30 mins 5 1 1.1 1.2 Connect the end of the 1.5m Take the red-banded end of the i Different kind of Install your Broadband Install your isolator cable with the black isolator cable and push it firmly wall socket? band to the socket marked into the Virgin Media socket on ‘Wall’ on the connector cables. your wall. Just push to fit Firmly push the end of the cables into the sockets. You can test they’re secure by checking they don’t move when pulled gently. If your wall socket has a plug attached to it, please make sure it’s plugged in and turned on at the wall. Some flats or apartments may have this style socket. 6 1.3 1.4 1 Find the cable with the blue Connect the Ethernet cable i Where to put band on the end and connect it to your Hub. Push it firmly Broadband Install your your Hub to the socket of your new Hub. into place. You’ll get the best performance Push it firmly into place. Your ethernet ports may face from your Hub’s WiFi if it is the opposite direction to the upright, out in the open and ones shown below. at least 1 metre away from cordless gadgets. If you have trouble with the quality of your WiFi signal please check out the tips in WiFi Wins at the end of this guide. 7 1 1.5 1.6 1.7 Connect the power supply Plug the power supply into Connect the power supply Install your Broadband Install your for your Hub. It is the one with a mains socket. to your Hub, switch on at the the blue label on the wire. mains socket and then switch on your Hub. 8 Getting you connected 1.8 1 Your Hub will now make a When the WiFi light is on Your new WiFi network will be connection to our Fibre network. and the base light is solid white called something like VM123456. Broadband Install your This will take a few minutes and you are ready to move on. The connection details are on the lights on your Hub will flash The arrows may still be the base of your Hub and on a as it connects. flashing green. removable card as shown here. 30 minutes Once your Hub is connected, it can take up to 30 minutes before your connection is stable. Check that all your cables are securely connected. Connection issues? If you’re still having trouble connecting after following all of the steps, waiting 30 minutes for your Hub to set up and making sure the connections are secure – call us on 0800 953 9500. 9 1 1.9 If you’re familiar with connecting I want to connect with I want to connect with Install your Broadband Install your to WiFi networks you can use a tablet or mobile a Windows computer these details to connect now or Connecting to WiFi is very Finding your network is easy follow the more detailed similar on Android or on iOS. but it’s a bit different depending instructions in section 1.9. On your tablet or mobile go to on which version of Windows However you connect you the settings area. Select WiFi you have. For Windows 10, 7 must complete the instructions from the list of options. Make and Vista you’re looking for a in section 1.10 before installing sure it is on. network icon in the bottom right your new box. of your screen. It might look like: Your device will list all nearby Example only WiFi networks. The one that you are looking for will be called Please check the details on something like VM123456. your Hub – the details shown For Windows 8, that network here are just an example. Click on that network and icon can be found in the you will be asked to enter settings area, which is on the your password. Home screen marked by a The information on network name and password can be found on the base of your Your WiFi network name will Hub or on the pull-out card be something like VM123456. as shown in 1.8. 10 1 Connect manually I want to connect with To connect manually with Mac OS first, find the network Broadband Install your To connect manually with a Mac computer on your computer. Click the Windows find the network on On Mac OS a list of networks network name then enter the your computer first, click the can be found under the WiFi WiFi password and click OK connect button and then enter the icon at the top of your screen. to confirm. WiFi password. Click to confirm. Connect with WPS If your computer supports If this icon isn’t there you’ll need WPS you can use it to connect. to go to System Preferences > Find the network on your Network > Wi-Fi. computer, click the connect Your network name will be button and then press the WPS something like VM123456. button on your Hub until the Trouble with WiFi? WiFi light flashes. It should Get more from your WiFi: If for any reason you’re having automatically connect. Check out our WiFi Wins trouble setting up WiFi, you in the Customisation & can connect to your Hub extras section. with an Ethernet cable and use the internet to help you troubleshoot the issue. 11 1 1.10 Almost there Virus Safe filters help to protect Your Web Safe settings can be Install your Broadband Install your your device against websites found in My Virgin Media under To help provide your household that might be fraudulent or ‘My Apps’. with a safer internet experience, contain viruses. Virgin Media’s Web Safe products, Child Safe and Virus Safe, are As the account holder, you can now automatically switched on. adjust the level of protection Web Safe offers, or turn the Web Safe is included at no products on or off at any time. extra cost for Virgin Fibre customers and helps to protect Please note, you’ll need to go devices that are connected to through the registration process Virgin Media Web Safe will help your home network as follows: if you want to change your to protect your devices and family Web Safe settings. Just go to Child Safe helps block access online, but we can’t guarantee virginmedia.com/myvirginmedia to websites that are unsuitable that it’ll block all inappropriate and click ‘Register’. for children. As the account or harmful content. holder, you can personalise your For further information Child Safe settings at any time please visit our FAQ page in My Virgin Media. at virginmedia.com/help. 12 Scan your WiFi 1 You can use the Virgin Media Connect App Broadband Install your to scan your home for WiFi blackspots. Once you’ve downloaded the app you can also: • Reboot your Hub 3 without leaving the sofa (and tackle common connection problems) • Connect to Virgin Media WiFi hotspots when you’re out and about • Share your WiFi password with guests Download for iOS or Android 13 14 2 2 Install your TV TV Install your For this section you’ll need: Virgin TV V6 box Virgin TV V6 box Virgin TV V6 HDMI cable power supply box remote (do not pull red tab) This section will take about 30 mins 15 2 2.1 2.2 2.3 Attach the connector cable Connect the other end of the Use the HDMI cable provided Install your TV Install your with the white end to the Ethernet cable to the rear to connect your box to your TV. socket on the rear of your new of your box. Take a note of the name of the Virgin TV V6 box by pushing HDMI port you have connected it firmly into place.
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