Installation guide

1 2 3 Activate Uninstall Install your TV

1 min 10 mins 30 mins This guide contains step-by-step instructions on how to:

Customisation 1 Activate 2 Uninstall 3 Install your TV Virgin TV V6 box remote + Please don’t pull the tab & extras Before we do anything else, Next we’ll walk you step-by-step Then follow the step-by-step out of your new remote until Once the install is complete reply GO to the text message through uninstalling your old kit. instructions to get your this section will show you 1 your new box is switched on. TEL we sent you. This will activate 2 new box up and ready to go. how to get the most from What’s included? your services. 1 your new kit, including

The yellow labelled parts have 2 services like Virgin TV Go. Didn’t get a text? ININT HDMI cable been supplied in the box. 3 Ethernet cable

Call us on 0800 953 9500. 4 Your existing equipment may look Make sure you have your RESETRESET different to what is shown here. account number and area reference to hand - they

will be on a recent bill. COAX IN AUDIO SCART OUT HDMIUSB INTERNETD.AUDIO POWER Virgin TV V6 box

Cable adaptor

Power supply 1

1 Activate your service Activate

If you haven’t done so already, make sure you reply GO to the text message we sent you. Getting your new box installed couldn’t be easier. Just follow the step-by-step instructions in this guide If you didn’t get a text message, give our automated line a quick call on 0800 953 9500. It’ll only take a minute. and we’ll have you up and running in about 40 minutes. When you call you will need to have your account number and area reference to hand. You can find them on a recent bill. Doing this now means there are no delays in accessing your services when you’re all set up.

This section will take about 1 min 2

2 Uninstall your old box Uninstall your old box In this section we’ll be uninstalling your old box. If you need spanners to undo your connector cables, you’ll find them in the box we sent.

Spanner

This section will take about 10 mins 2 2.1 2.2 2.3 2.4 Are your services 2 Switch off at the socket Switch off yourold box Remove the connector cable. Remove the HDMI or SCART What to do with activated? Uninstall your old box and unplug your TV box. at the back and remove You may need to use the lead that connects your old box Uninstall your old box your old kit? If you haven’t replied GO to the power supply lead. spanner provided. to your TV. Got a second Virgin TV box? the text message we sent, Warning Tip Place the box you have just you need to do it now, otherwise you may suffer delays accessing Please keep your old TV box, You don’t need to remove the uninstalled, its remote and your services. HDMI cable and power supply connector cable from the wall power pack to one side, and together. Do not re-use the power socket, as we’ll be re-using we’ll come back to how If you didn’t get a text message, supply with any other device. that later. you can swap it with your give us a call on 0800 953 9500. current second box later. You’ll need your account number There will be a Collect+ and area reference to hand – you letter with instructions on can find them on a recent bill. how to return your old kit. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. You can find information on how best to do that at recycle-more.co.uk 3 Install your TV HDMI cable

box remote box Virgin TVVirgin V6 (do not pull red tab) red pull not (do

30 mins

power supply power Ethernet cable Ethernet Virgin TV V6 box TVVirgin V6 box Cable adaptor Cable Virgin TVVirgin V6 box This section will take about will take This section For this section you’ll need: you’ll this section For Install your TV your Install 3 3 3.1 3.2 3.3 3.4 3.5 3.6 3 Connect the short cable adaptor Connect the cable adaptor Connect the Ethernet cable Connect one end of the Use the HDMI cable provided Connect the power supply

Install your TV to the connector cable that was to the socket on the rear of to your Hub. Push it firmly second Ethernet cable to to connect your new box to for your Virgin TV V6 box. Install your TV plugged into your old TV box. your Virgin TV V6 box by into place. the rear of your new box. your TV. Take a note of the Depending on the cable type pushing it firmly into place. name of the HDMI port you this may require the spanner. have connected to, e.g. HDMI 1. Did you know? If you have a 4K TV make sure Your new box remote uses you connect to a 4K compatible radio so you can hide it away HDMI socket. and still control it. For more information see Customisation & extras at the end of this guide. 3 3.7 3.8 3.9 3.10 3.11 3.12 3 Plug your new box into Connect the power supply Switch on at the mains socket Turn on your TV then using your When you see the Starting up Your new box will now

Install your TV a nearby mains socket. to the back of your new box. and then use the switch at the TV remote press the Input, AV screen, you can pull the tab out download the latest software. Install your TV back of your new box to turn it or Source button. It may also of your Virgin TV V6 remote. The download may take up on. You will see an amber light be a button with this icon: . to 20 minutes and involve 2-3 on the right hand side of your Select the correct HDMI input restarts, so don’t worry if you new box. for your new box. see the welcome and starting Example: Starting up... up screens several times. At the end of the update you will see the following screen.

Using the right remote? You need to use your TV remote for this bit. Your Virgin TV V6 box remote won’t work for finding your HDMI port. 3 3.13 Connection trouble? 3.15 3.16 3 Press OK and you will see this Your new box will test the Red thumbs down? You will now be given the option Once you have set up your Install your TV Install your TV confirmation screen: connection strength and show Your connection isn’t good to set up your remote so it can remote you’ll see the screen one of the following. enough for TV services. control your TV. To do this follow below, meaning you’re all set the instructions on screen. up ready to enjoy your Virgin Green thumbs up? TV services. Your Virgin TV V6 box has If you would rather do this a good connection to your later you can select No thanks, Hub and you’re all set. maybe later. Instructions on how to set up When you press OK again we your remote control can be found will run a speed check to ensure If you do not get a green in the Customisation and extras everything is working properly. thumbs up, check the Ethernet section at the back of this guide. You will then be shown how to cable connection on both your program your new remote to new box and your Hub, then control your TV. follow the onscreen instructions. Amber thumbs up? The connection is a little slow, so you may have some issues streaming at high resolution. 3 Can’t use the Ethernet cable? Swapping 3 The Ethernet cable can be Connecting with WiFi Connect manually Once connected you will see another box? What to do with Install your TV Install your TV detached from the other cables the following screen – press OK During the set-up process if your From the Connect to WiFi screen If you have a second Virgin TV your old kit? to extend its reach, however, if to continue. new box can’t find an Ethernet select Search for WiFi networks box that’s not TiVo, you will now your Hub and your new box are There will be a Collect+ connection to your Hub it will with your remote and press OK. have to swap that box with the more than 3 metres apart you letter with instructions show this screen. TiVo box you have just removed. won’t be able to use it. If you A list of local networks will be on how to return your old have a longer cable available displayed. Look for your network Simply remove the power and kit. If you don’t have a Collect+ please use that. name. Unless you have changed connection cables and swap letter we don’t need this kit it, it will look something like over. Please ensure the correct back so please recycle. We recommend a direct cable VM123456. You will then be power supply is used. You can find information connection as this ensures the asked for your password which Your TV box will now download on how best to do that at best possible performance Once installed, check out your you should enter using your the new software and restart. recycle-more.co.uk from your new box. new Virgin TV service guide new remote. Connect with WPS Once restarted the installation for details on how to access If you do not have a longer To connect using WPS press the screens indicated in 3.11 to 3.16 recordings from another box cable available it is possible WPS button on your Hub until will complete. Don’t forget to and other cool stuff. to use WiFi to connect your the light flashes, then pressOK set up your remote as explained Hub and your new box. on your remote to continue. in 3.15. Your new box will attempt to Can’t see your network? connect automatically. If your network isn’t visible If the connection fails, select try in the list you can click again to return to the Connect on Enter network name to WiFi screen and follow the to search for it manually. connect instructions below. Customisation & extras &extras Customisation Get more from your Virgin Media setup.

Controlling your TV with your new remote

Do more with your new kit

Copy your current TV settings to your new box

Troubleshooting Controlling your TV with your new remote Do more with your new kit You can use your Virgin TV Your new box will select the Everything you need to know Some essentials from the Talk to us

Customisation &extras Customisation box remote to control the right option – just keep following about your new box can be Virgin TV guide: &extras Customisation Need more help or to talk volume function and turn the instructions on screen. found in the service guide that Find remote feature – press and to the team? Go online to your TV on and off. came with your Quickstart pack. hold the Channel Up button on virginmedia.com/contact Make sure your TV and your your new box and your new remote You can also go online to see our new box are switched on. will beep so it can be rescued how to videos and top tips at from the depths of the sofa! Press Home and go to Help Follow the instructions on screen. virginmedia.com/help & Settings, then select Help At each stage you will be Parental Controls – your new and press OK to enter the Help provided with some questions box has a default PIN of 1234. area. Select Program your – use the remote to select the To change, select Help & Settings remote and press OK. right answer and press OK. on the Home screen, choose Parental Controls and follow the on-screen instructions. How to videos – go to the Service guide. Home Screen on your TV, select Help & Settings then Help. FAQs – go to If the initial code doesn’t work, virginmedia.com/v6help or one can’t automatically be Accessibility – please refer detected, you will be given more to the service guide for help instructions, which may include with the visually impaired and manually entering the make of hard of hearing. your TV or scanning for signals. Copy your current TV settings to your new box Get the Virgin TV Go and Virgin TV Control apps You needn’t worry about losing • Your Virgin TV V6 box Your Virgin TV V6 box and Go to your app store and

Customisation &extras Customisation all your favourites and settings must be set up first our TV apps are a match made search for ‘Virgin TV Go’ &extras Customisation when you upgrade to your Virgin in telly heaven. and ‘Virgin TV Control’. Once • Register or sign in to your TV V6 box. All it takes is a few you’ve downloaded the apps, account at virginmedia.com/ Virgin TV Go lets you watch clicks to make sure you’re sign in with your My Virgin helptvonthego live TV and On Demand on ready to go. Media username and password. your mobile or tablet wherever • Select Manage my TiVo > If you haven’t already registered This transfers your favourite there’s an internet connection My TiVo Boxes > Copy for My Virgin Media, you can do channels, settings and all your with 3G, 4G or WiFi on up to TiVo Settings it in the app with your Virgin Series Link+ information. two registered devices. Media account number. Unfortunately it won’t transfer • Choose the box you want to your recordings, and it won’t Virgin TV Control lets you copy settings from, and to Need some help? Head over to control your Virgin TV V6 box work if your old box wasn’t TiVo. virginmedia.com/helptvonthego All your favourite channels and or TiVo box. That includes setting settings will then transfer over. recordings from anywhere in the world, using your mobile or tablet Series Link+ will then find all as an extra remote, or watching shows available from On Demand recordings from your Virgin TV and Catch Up, and record any V6 box at home. other shows when they’re next on. Want to hide your Virgin TV V6 box? Need help? Picture issues? Speed test Not only is your new box small If, after you tuck it away, your Most things are pretty easy If you are having problems If you have a red or amber

Customisation &extras Customisation and fast, but you can hide it away new remote doesn’t work you to resolve – check out the with your picture, please make result screen or have been using &extras Customisation too. Your new remote works by need to pair it with your new Troubleshooting advice on sure you are using the HDMI your new box for a while and a radio signal as well as normal box – check out the instructions this page for some top tips on lead that is supplied with are experiencing quality issues infra-red, so it doesn’t have in the Troubleshooting section how to fix common problems. your equipment. when using streaming services, to have a line of sight to work. that follows this. If you need further help or such as BBC iPlayer or YouTube, to talk to the team, go to then please try the following tips virginmedia.com/help to improve your connection.

You can complete a speed test at any stage by going to Home > Help & Settings > Help. Then scroll across the top menu to TV speed test. Troubleshooting

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Troubleshooting

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