Installation guide 1 2 3 Activate Uninstall Install your TV 1 min 10 mins 30 mins This guide contains step-by-step instructions on how to: Customisation 1 Activate 2 Uninstall 3 Install your TV Virgin TV V6 box remote + Please don’t pull the tab & extras Before we do anything else, Next we’ll walk you step-by-step Then follow the step-by-step out of your new remote until Once the install is complete reply GO to the text message through uninstalling your old kit. instructions to get your this section will show you 1 your new box is switched on. TEL we sent you. This will activate 2 new box up and ready to go. how to get the most from What’s included? your services. 1 your new kit, including The yellow labelled parts have 2 services like Virgin TV Go. Didn’t get a text? ININT HDMI cable been supplied in the box. 3 Ethernet cable Call us on 0800 953 9500. 4 Your existing equipment may look Make sure you have your RESETRESET different to what is shown here. account number and area reference to hand - they will be on a recent bill. COAX IN AUDIO SCART OUT HDMIUSB INTERNETD.AUDIO POWER Virgin TV V6 box Cable adaptor Power supply 1 1 Activate your service Activate If you haven’t done so already, make sure you reply GO to the text message we sent you. Getting your new box installed couldn’t be easier. Just follow the step-by-step instructions in this guide If you didn’t get a text message, give our automated line a quick call on 0800 953 9500. It’ll only take a minute. and we’ll have you up and running in about 40 minutes. When you call you will need to have your account number and area reference to hand. You can find them on a recent bill. Doing this now means there are no delays in accessing your services when you’re all set up. This section will take about 1 min 2 2 Uninstall your old box old box your Uninstall In this section we’ll be uninstalling your old box. If you need spanners to undo your connector cables, you’ll find them in the box we sent. Spanner This section will take about 10 mins 2 2.1 2.2 2.3 2.4 Are your services 2 Switch off at the socket Switch off yourold box Remove the connector cable. Remove the HDMI or SCART What to do with activated? Uninstall your old box your Uninstall and unplug your TV box. at the back and remove You may need to use the lead that connects your old box old box your Uninstall your old kit? If you haven’t replied GO to the power supply lead. spanner provided. to your TV. Got a second Virgin TV box? the text message we sent, Warning Tip Place the box you have just you need to do it now, otherwise you may suffer delays accessing Please keep your old TV box, You don’t need to remove the uninstalled, its remote and your services. HDMI cable and power supply connector cable from the wall power pack to one side, and together. Do not re-use the power socket, as we’ll be re-using we’ll come back to how If you didn’t get a text message, supply with any other device. that later. you can swap it with your give us a call on 0800 953 9500. current second box later. You’ll need your account number There will be a Collect+ and area reference to hand – you letter with instructions on can find them on a recent bill. how to return your old kit. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. You can find information on how best to do that at recycle-more.co.uk 3 3 Install your TV TV Install your For this section you’ll need: Virgin TV V6 box Virgin TV V6 box Virgin TV V6 HDMI cable power supply box remote (do not pull red tab) Cable adaptor Ethernet cable This section will take about 30 mins 3 3.1 3.2 3.3 3.4 3.5 3.6 3 Connect the short cable adaptor Connect the cable adaptor Connect the Ethernet cable Connect one end of the Use the HDMI cable provided Connect the power supply Install your TV Install your to the connector cable that was to the socket on the rear of to your Hub. Push it firmly second Ethernet cable to to connect your new box to for your Virgin TV V6 box. TV Install your plugged into your old TV box. your Virgin TV V6 box by into place. the rear of your new box. your TV. Take a note of the Depending on the cable type pushing it firmly into place. name of the HDMI port you this may require the spanner. have connected to, e.g. HDMI 1. Did you know? If you have a 4K TV make sure Your new box remote uses you connect to a 4K compatible radio so you can hide it away HDMI socket. and still control it. For more information see Customisation & extras at the end of this guide. 3 3.7 3.8 3.9 3.10 3.11 3.12 3 Plug your new box into Connect the power supply Switch on at the mains socket Turn on your TV then using your When you see the Starting up Your new box will now Install your TV Install your a nearby mains socket. to the back of your new box. and then use the switch at the TV remote press the Input, AV screen, you can pull the tab out download the latest software. TV Install your back of your new box to turn it or Source button. It may also of your Virgin TV V6 remote. The download may take up on. You will see an amber light be a button with this icon: . to 20 minutes and involve 2-3 on the right hand side of your Select the correct HDMI input restarts, so don’t worry if you new box. for your new box. see the welcome and starting Example: Starting up... up screens several times. At the end of the update you will see the following screen. Using the right remote? You need to use your TV remote for this bit. Your Virgin TV V6 box remote won’t work for finding your HDMI port. 3 3.13 Connection trouble? 3.15 3.16 3 Press OK and you will see this Your new box will test the Red thumbs down? You will now be given the option Once you have set up your Install your TV Install your Install your TV Install your confirmation screen: connection strength and show Your connection isn’t good to set up your remote so it can remote you’ll see the screen one of the following. enough for TV services. control your TV. To do this follow below, meaning you’re all set the instructions on screen. up ready to enjoy your Virgin Green thumbs up? TV services. Your Virgin TV V6 box has If you would rather do this a good connection to your later you can select No thanks, Hub and you’re all set. maybe later. Instructions on how to set up When you press OK again we your remote control can be found will run a speed check to ensure If you do not get a green in the Customisation and extras everything is working properly. thumbs up, check the Ethernet section at the back of this guide. You will then be shown how to cable connection on both your program your new remote to new box and your Hub, then control your TV. follow the onscreen instructions. Amber thumbs up? The connection is a little slow, so you may have some issues streaming at high resolution. 3 Can’t use the Ethernet cable? Swapping 3 The Ethernet cable can be Connecting with WiFi Connect manually Once connected you will see another box? What to do with Install your TV Install your Install your TV Install your detached from the other cables the following screen – press OK During the set-up process if your From the Connect to WiFi screen If you have a second Virgin TV your old kit? to extend its reach, however, if to continue. new box can’t find an Ethernet select Search for WiFi networks box that’s not TiVo, you will now your Hub and your new box are There will be a Collect+ connection to your Hub it will with your remote and press OK. have to swap that box with the more than 3 metres apart you letter with instructions show this screen. TiVo box you have just removed. won’t be able to use it. If you A list of local networks will be on how to return your old have a longer cable available displayed. Look for your network Simply remove the power and kit. If you don’t have a Collect+ please use that. name. Unless you have changed connection cables and swap letter we don’t need this kit it, it will look something like over. Please ensure the correct back so please recycle. We recommend a direct cable VM123456. You will then be power supply is used. You can find information connection as this ensures the asked for your password which Your TV box will now download on how best to do that at best possible performance Once installed, check out your you should enter using your the new software and restart.