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Installation Guide

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Installation Guide Installation guide 1 2 Uninstall Install your TV 10 mins 30 mins This guide contains step-by-step instructions on how to: Uninstalling Automatic activation 1 Our new boxes automatically your old TV kit activate when connected We will start with step-by-step instructions on uninstalling your old kit. correctly to the Virgin Media 1 TEL wall socket, please follow these 2 instructions to get set up. 1 2 ININTT 3 Tip 4 Set up all of your kit within 12 RESETRESET hours to avoid any delay and get the services you have signed up to. COAX IN AUDIOSCART OUT HDMIUSB INTERNETD.AUDIO POWER What’s included? The yellow labelled parts have been supplied in the box. Your existing equipment may look different to what is shown here. 2 Get more from 2 Install your TV Virgin TV V6 box remote + Please don’t pull the tab your kit Then follow the step-by-step out of your new remote until Once the install is complete 1 instructions to get your your new box is switched on. this section will show you TEL 2 new box up and ready to go. how to get the most from 1 your new kit, including 2 services like Virgin TV Go. ININTT HDMI cable 3 Ethernet cable 4 RESETRESET COAX IN AUDIOSCART OUT HDMIUSB INTERNETD.AUDIO POWER Virgin TV V6 box Cable adaptor Power supply 3 4 1 1 Uninstall your old box old box your Uninstall In this section we’ll be uninstalling your old box. If you need spanners to undo your connector cables, you’ll find them in the box we sent. Spanner This section will take about 10 mins 5 1 1.1 1.2 1.3 Switch off at the socket Switch off yourold box Remove the connector cable. Uninstall your old box your Uninstall and unplug your TV box. at the back and remove You may need to use the the power supply lead. spanner provided. Warning Please keep your old TV box, HDMI cable and power supply together. Do not re-use them with any other device. 6 1.4 1 Remove the HDMI or SCART What to do with lead that connects your old box old box your Uninstall your old kit? to your TV. Got a second Virgin TV box? Tip Place the box you have just You don’t need to remove the uninstalled, its remote and connector cable from the wall power pack to one side, and socket, as we’ll be re-using we’ll come back to how that later. you can swap it with your current second box later. There will be a Collect+ letter with instructions on how to return your old kit. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. You can find information on how best to do that at recycle-more.co.uk 7 8 2 2 Install your TV TV Install your For this section you’ll need: Virgin TV V6 box Virgin TV V6 box Virgin TV V6 HDMI cable power supply box remote (do not pull red tab) Cable adaptor Ethernet cable This section will take about 30 mins 9 2 2.1 2.2 Connecting your Connect the short cable adaptor Attach the connector cable Virgin TV V6 box Install your TV Install your to the connector cable that was with the white end to the to your Hub plugged into your old TV box. socket on the rear of your new There are two options for Depending on the cable type Virgin TV V6 box by pushing connecting your new box to this may require the spanner. it firmly into place. your Hub. Did you know? Ethernet Your box remote uses radio Ethernet provides the most so you can hide it away reliable connection speeds. and still control it. For more The Ethernet cable can be information see Customisation detached from the other & extras at the end of this guide. cables to extend its reach. WiFi If you can’t connect using Ethernet, you can connect via WiFi instead. Keep following this guide from step 2.5. The instructions for WiFi set up are included later. 10 2.3 2.4 2.5 2 Connect the Ethernet cable Connect the other end of the Use the HDMI cable provided to your Hub. Push it firmly Ethernet cable to the rear to connect your box to your TV. TV Install your into place. of your box. Take a note of the name of the Your ethernet ports may face HDMI port you have connected the opposite direction to the Are you online? to, e.g. HDMI 1. ones shown below. You need to fully install your If you have a 4K TV make sure broadband and select your you connect to a 4K compatible settings before attempting HDMI socket. to install your Virgin TV V6 box. 11 2 2.6 2.7 2.8 Connect the power supply Plug your box into a nearby Connect the power supply Install your TV Install your for your Virgin TV V6 box. mains socket. to the back of your box. 12 2.9 2.10 2.11 2 Switch on at the mains socket Turn on your TV, then using your When you see the Starting up and then use the switch at the TV remote press the Input, AV screen, you can pull the tab out TV Install your back of your box to turn it on. or Source button. It may also of your Virgin TV V6 remote. You will see an amber light on be a button with this icon: . the right hand front side of Select the correct HDMI input your box. for your box. Example: Starting up... Using the right remote? You need to use your TV remote for this bit. Your Virgin TV V6 box remote won’t work for finding your HDMI port. 13 2 2.12 2.13 The box will now download Press OK and you will see this When you press OK again we Install your TV Install your the latest software. confirmation screen: will run a speed check to ensure everything is working properly. At the end of the update you You will then be shown how to will see the following screen. program your new remote to control your TV. Once the software has completely downloaded you will see this screen, please press 30 minutes OK to progress. The download will take up to 30 minutes and will involve 2-3 restarts where the screen will go back to the Starting up screen, so don’t worry if you see the welcome and starting screens several times. 14 Connection trouble? 2.14 2 Your new box will test the Red thumbs down? You will now be given the option connection strength and show Your connection isn’t good to set up your remote so it can TV Install your one of the following. enough for TV services. control your TV. To do this follow the instructions on screen. Green thumbs up? Your Virgin TV V6 box has If you would rather do this a good connection to your later you can select No thanks, Hub and you’re all set. maybe later. Instructions on how to set up your remote control can be found If you do not get a green thumbs in the Customisation & extras up, check the Ethernet cable section at the back of this guide. connection on both your new box and your Hub. If you are Amber thumbs up? connecting via WiFi check that The connection is a little slow, your Hub is switched on and the so you may have some issues WiFi signal is accessible where streaming at high resolution. your TV box is. After those checks follow the onscreen instructions. If you still can’t get a green thumbs up call the activation number at the start of this guide and someone will help you. 15 2 2.15 Can’t use the Ethernet cable? When complete you’ll see the We recommend a direct Ethernet Connecting with WiFi Install your TV Install your home screen. cable connection as this ensures During the set-up process if your the best possible performance box can’t find an Ethernet from your box. connection to your Hub it will If you do not have a longer cable show this screen. available you can use WiFi to connect your Hub and your box. Connect with WPS To connect using WPS press the WPS button on your Hub until the light flashes, then press OK on your remote to continue. Your box will attempt to connect automatically. If the connection fails, select try again to return to the Connect to WiFi screen and follow the connect instructions below. 16 Not connected? 2 Connect manually Once connected you will see Your Hub needs to be connected the following screen – press OK to the internet for your new TV TV Install your From the Connect to WiFi screen to continue. box to work. If you’re having select Search for WiFi networks trouble connecting please check with your remote and press OK. all the connections to your Hub A list of local networks will be and turn it off and on again displayed. Look for your network using the switch on the back name. Unless you have changed of the box. it, it will look something like If you’re still having trouble VM123456. You will then be connecting after rebooting asked for your password which Your TV box will now download your kit, please call us on you should enter using your the new software and restart.
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