Installation guide

1 2 Uninstall Install your TV

10 mins 30 mins This guide contains step-by-step instructions on how to:

Uninstalling Automatic activation 1 Our new boxes automatically your old TV kit activate when connected We will start with step-by-step instructions on uninstalling your old kit. correctly to the 1 TEL wall socket, please follow these 2

instructions to get set up. 1

2

ININTT

3 Tip 4

Set up all of your kit within 12 RESETRESET hours to avoid any delay and get the services you have signed up to. COAX IN AUDIOSCART OUT HDMIUSB INTERNETD.AUDIO POWER

What’s included? The yellow labelled parts have been supplied in the box. Your existing equipment may look different to what is shown here.

2 Get more from 2 Install your TV Virgin TV V6 box remote + Please don’t pull the tab your kit Then follow the step-by-step out of your new remote until Once the install is complete

1 instructions to get your your new box is switched on. this section will show you TEL 2 new box up and ready to . how to get the most from

1 your new kit, including

2 services like Virgin TV Go. ININTT HDMI cable 3 cable

4

RESETRESET

COAX IN AUDIOSCART OUT HDMIUSB INTERNETD.AUDIO POWER Virgin TV V6 box

Cable adaptor

Power supply

3 4 1

1 Uninstall your old box Uninstall your old box In this section we’ll be uninstalling your old box. If you need spanners to undo your connector cables, you’ll find them in the box we sent.

Spanner

This section will take about 10 mins 5 1 1.1 1.2 1.3 Switch off at the socket Switch off yourold box Remove the connector cable.

Uninstall your old box and unplug your TV box. at the back and remove You may need to use the the power supply lead. spanner provided.

Warning Please keep your old TV box, HDMI cable and power supply together. Do not re-use them with any other device.

6 1.4 1 Remove the HDMI or SCART What to do with lead that connects your old box Uninstall your old box your old kit? to your TV. Got a second Virgin TV box? Tip Place the box you have just You don’t need to remove the uninstalled, its remote and connector cable from the wall power pack to one side, and socket, as we’ll be re-using we’ll come back to how that later. you can swap it with your current second box later. There will be a Collect+ letter with instructions on how to return your old kit. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. You can find information on how best to do that at recycle-more.co.uk

7 8 9

2 Install your TV HDMI cable

box remote box Virgin TVVirgin V6 (do not pull red tab) red pull not (do

30 mins

power supply power Ethernet cable Ethernet Virgin TV V6 box TVVirgin V6 box

Cable adaptor Cable Virgin TVVirgin V6 box This section will take about will take This section For this section you’ll need: you’ll this section For Install your TV your Install 2 2 2.1 2.2 Connecting your Connect the short cable adaptor Attach the connector cable Virgin TV V6 box Install your TV to the connector cable that was with the white end to the to your Hub plugged into your old TV box. socket on the rear of your new There are two options for Depending on the cable type Virgin TV V6 box by pushing connecting your new box to this may require the spanner. it firmly into place. your Hub. Did you know? Ethernet Your box remote uses radio Ethernet provides the most so you can hide it away reliable connection speeds. and still control it. For more The Ethernet cable can be information see Customisation detached from the other & extras at the end of this guide. cables to extend its reach.

WiFi If you can’t connect using Ethernet, you can connect via WiFi instead. Keep following this guide from step 2.5. The instructions for WiFi set up are included later.

10 2.3 2.4 2.5 2 Connect the Ethernet cable Connect the other end of the Use the HDMI cable provided to your Hub. Push it firmly Ethernet cable to the rear to connect your box to your TV. Install your TV into place. of your box. Take a note of the name of the Your ethernet ports may face HDMI port you have connected the opposite direction to the Are you online? to, e.g. HDMI 1. ones shown below. You need to fully install your If you have a 4K TV make sure broadband and select your you connect to a 4K compatible settings before attempting HDMI socket. to install your Virgin TV V6 box.

11 2 2.6 2.7 2.8 Connect the power supply Plug your box into a nearby Connect the power supply

Install your TV for your Virgin TV V6 box. mains socket. to the back of your box.

12 13 2 Install your TV . ting up... Star Virgin TVVirgin remote V6 2.11 up see the Starting When you out the tab pull can you screen, your of

.

Input, AV Input, . button. It may also It may also button. box Using the right remote? the Using Source You need to use your TV use your to need You Virgin this bit. Your for remote work won’t TV remote V6 box HDMI port.your finding for Turn on your TV, then using your using your then TV, on your Turn the press TV remote or with this icon: be a button HDMI input Select the correct your for Example: 2.10

to turn it on. it on. turn to box . box the right hand front side of of side the right hand front your and then use the switch at the at the use the switch and then your back of on will see an amber light You 2.9 the mains socket on at Switch 2 2.12 2.13 The box will download Press OK and you will see this When you press OK again we

Install your TV the latest software. confirmation screen: will run a speed check to ensure everything is working properly. At the end of the update you You will then be shown how to will see the following screen. program your new remote to control your TV.

Once the software has completely downloaded you will see this screen, please press 30 minutes OK to progress. The download will take up to 30 minutes and will involve 2-3 restarts where the screen will go back to the Starting up screen, so don’t worry if you see the welcome and starting screens several times.

14 Connection trouble? 2.14 2 Your new box will test the Red thumbs down? You will now be given the option connection strength and show Your connection isn’t good to set up your remote so it can Install your TV one of the following. enough for TV services. control your TV. To do this follow the instructions on screen. Green thumbs up? Your Virgin TV V6 box has If you would rather do this a good connection to your later you can select No thanks, Hub and you’re all set. maybe later. Instructions on how to set up your remote control can be found If you do not get a green thumbs in the Customisation & extras up, check the Ethernet cable section at the back of this guide. connection on both your new box and your Hub. If you are Amber thumbs up? connecting via WiFi check that The connection is a little slow, your Hub is switched on and the so you may have some issues WiFi signal is accessible where streaming at high resolution. your TV box is. After those checks follow the onscreen instructions. If you still can’t get a green thumbs up call the activation number at the start of this guide and someone will help you. 15

try

it will Hub on your Hub on your will attempt to will attempt to return to the Connect the Connect to return to box can’t find an Ethernet Ethernet find an can’t WPS button on your remote to continue. continue. to remote on your OK Your automatically. connect select fails, If the connection Connecting with WiFi WiFi with Connecting if your process set-up During the box your to connection this screen. show WPS with Connect using WPS press connect To the then press until the light flashes, again the and follow screen WiFi to below. instructions connect

Ethernet and Hub . box . connection as this ensures as this ensures connection box Can’t use the Ethernet cable? Ethernet the use Can’t a direct recommend We cable performance the best possible your from a longer cable have do not If you use WiFi can you available your connect to your When complete you’ll see the the see you’ll When complete home screen. 2.15 16 2 Install your TV 17 2 Install your TV

Not connected? Not be connected to Hub needs Your TV new your for the to having If you’re work. to box please check connecting trouble Hub your to all the connections on againand turn it off and on the backusing the switch the box. of trouble still having If you’re rebooting after connecting us on kit, please call your 9530800 9500.

OK

Can’t see your network? your see Can’t Enter network name network Enter to search for it manually. for search to If your network isn’t visible isn’t network If your click can in the list you on the new software and restart. and restart. software the new the installation restarted Once 2.15 to in 2.12 indicated screens to forget Don’t will complete. explained as remote up your set in 2.11. Your TV box will now download download TV will now box Your Once connected you will see will see you connected Once press – screen the following continue. to

.

OK Search for WiFi networks WiFi for Search new remote. remote. new VM123456. You will then be will VM123456. You which password your for asked using your enter should you name. Unless you have changed have Unless you name. like it, it will look something with your remote and press and press remote with your will be networks local A list of network your for Look displayed. From the Connect to WiFi screen screen WiFi to the Connect From select Connect manually Connect 18 Get more from your kit Get more from your kit Get more from your Virgin Media setup.

Controlling your TV with your new remote

Do more with your new kit

Copy your current TV settings to your new box

Get the Virgin TV Go and Virgin TV Control apps

Download the Virgin Media Connect app

Troubleshooting

19 Controlling your TV with your remote You can use your Virgin TV Your box will select the right

Get more from your kit box remote to control the option. Just keep following volume function and turn the instructions on screen. your TV on and off. Make sure your TV and your box are switched on. Press Home and go to Help Follow the instructions on screen. & Settings, then select Help, At each stage you will be and press OK to enter the Help provided with some questions area. Select Program your – use the remote to select the remote and press OK. right answer and press OK.

If the initial code doesn’t work, or one can’t automatically be detected, you will be given more instructions, which may include manually entering the make of your TV or scanning for signals. 20 Do more with your kit Everything you need to know Some essentials from the Talk to us about your box can be found in Virgin TV guide: Get more from your kit Need more help or to talk the service guide that came Find remote feature – press to the team? Go online to with your Quickstart pack. and hold the Channel Up button virginmedia.com/contact on your box and your remote will You can also go online to see our beep so it can be rescued from how to videos and top tips at the depths of the sofa! virginmedia.com/help Parental Controls – your box has a default PIN of 1234. To change, select Help & Settings on the Home screen, choose Parental Controls and follow the on-screen instructions. How to videos – go to the Service guide. Home Screen on your TV, select Help & Settings then Help. FAQs – go to virginmedia.com/v6help Accessibility – please refer to the service guide for help with the visually impaired and hard of hearing. 21 Copy your current TV settings to your new box Get more from your kit You needn’t worry about losing • Your Virgin TV V6 box all your favourites and settings must be set up first when you upgrade to your Virgin • Register or sign in to your TV V6 box. All it takes is a few account at virginmedia.com/ clicks to make sure you’re helptvonthego ready to go. This transfers your favourite • Select Manage my TiVo > channels, settings and all your My TiVo Boxes > Copy Series Link+ information. TiVo Settings Unfortunately it won’t transfer • Choose the box you want to your recordings, and it won’t copy settings from, and to work if your old box wasn’t TiVo. All your favourite channels and settings will then transfer over.

Series Link+ will then find all shows available from and Catch Up, and record any other shows when they’re next on.

22 Get the Virgin TV Go and Download the Virgin Virgin TV Control apps Media Connect App Get more from your kit Your Virgin TV box and our Go to your app store and You can use the Virgin TV apps are a match made search for ‘Virgin TV Go’ Media Connect App in telly heaven. and ‘Virgin TV Control’. Once to scan your home for you’ve downloaded the apps, WiFi blackspots. Virgin TV Go lets you watch sign in with your My Virgin live TV and On Demand on Once you’ve downloaded the Media username and password. your mobile or tablet wherever app you can also: If you haven’t already registered there’s an internet connection for My Virgin Media, you can do • Reboot your Hub 3 without with 3G, 4G or WiFi on up to it in the app with your Virgin leaving the sofa (and tackle four registered devices. Media account number. common connection problems) Virgin TV Control lets you Need some help? Head over to • Connect to Virgin Media control your Virgin TV box. virginmedia.com/helptvonthego WiFi hotspots when you’re That includes setting recordings out and about from anywhere in the world, using your mobile or tablet as • Share your WiFi password an extra remote, or watching with guests recordings from your Virgin Download for iOS or Android TV box at home.

23 Where to place the V6 box Speed test Not only is your box small and If, after you tuck it away, your If you have a red or amber

Get more from your kit fast, but you can place it out of remote doesn’t work you need result screen or have been using sight too. Your remote doesn’t to pair it with your box – check your box for a while and are have to have a line of sight to out the instructions in the experiencing quality issues when work either. Troubleshooting section using streaming services, such that follows this. as BBC iPlayer or YouTube, then please try the following tips to improve your connection.

You can complete a speed test at any stage by going to Home > Help & Settings > Help. Then scroll across the top menu to TV speed test.

24 Connecting by Ethernet? Can’t move your Hub Still not fast enough?

closer to your box? Troubleshooting Check the cable is pushed in If WiFi won’t work, we properly at both ends. If you can’t move your devices recommend you use VM next to each other you can try: Boosters to connect your new Connecting by VM Booster? Hub and new box. To find out • Detaching the Ethernet more, visit virginmedia.com/help Reboot your VM Boosters sockets. cable from the other cables to extend its reach. Using WiFi to connect? • Small adjustments to the If possible move your Hub next position of your box to your box and connect with an or Hub. Ethernet cable. • Placing both units out in the open as much as possible. • Moving any items, such as furniture that might be blocking the signal. • Selecting the 5GHz WiFi connection where possible.

25 :

remote button flashes for for and box button down button remote box for 7 seconds. for Info Channel Down Channel remote will flash green twice. will flash green and give it another go. it another and give Or, by using your your using by Or, the Press your of on the front 10 seconds. Then, hold the on your ofThe light on the top your remote your of If the top pairing hasn’t twice the red your closer to Move worked. box

button for 7 for

Info Info : will flash remote remote remote Need to pair your remote remote pair your to Need box? your to Using your Go to Home > Help & Settings > Settings & > Help Home Go to > Remote Settings > Devices Pairing. Control and hold the Press on your down light on the top The seconds. your of twice. green

box

, to work. to remote box box should should can talk to your your to talk can to work. to - this means that your means that your this - to work with radio with radio work to doesn’t have to be to have doesn’t sight be in line of has to box - this means that your this means that your - remote box remote problems with your with your problems paired not it might be that it’s instead. using infra-red and you’re of your your of Your with be paired automatically your having If you’re up. when set Radio remote pointing at your Infra-red remote Your Your ways: in two Remote not working working with not Remote your box?

Troubleshooting 26 Troubleshooting 27

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and turn it off and and turn it off and 0800 9530800 9500 Hub please check all the connections connections please check all the your to on on again using the switch the box. the back of Picture issues? having problems are If you please make picture, with your using the HDMI are you sure lead that is supplied with equipment. your If you’re still having trouble trouble still having If you’re all of following after connecting for minutes 30 waiting the steps, and making up set Hub to your secure are the connections sure us on call – the but called, Already connecting? Hub still isn’t and minutes 30 waited If you’ve a solid white, the base light is not Not connected? Not

virginmedia.com/QShelp virginmedia.com/help Go to: Connected and have have and Connected services? working your kit for the first time? first time? the kit for your Go to: how to fix common problems. common problems. fix to how setting up help with Need to resolve – check out the check out – resolve to on advice Troubleshooting on tips some top this page for Need help? Need easy pretty things are Most *MV6* 10013308 MV60120