Knowledge as Business Opportunity Proceedings of the Management, Knowledge and Learning International Conference 2011 22–24 June 2011 Celje · Slovenia

Post-Conference Programme • PhD Students' Workshop, 24–25 June 2011 • Summer School, 27 June–8 July 2011 MakeLearn 2011 OISS-D256433152 COBISS.SI-ID – 978-961-92486-3-8 2011. ISBN Studies, Business and Social for School 2232-3309) International ISSN : (Makelearn, Celje – zbornik. El. – al.]. [et a Social / for Slovenia School Celje, International 2011, by June organized 22–24 2011, Conference International Learning and Knowledge Celje) ; (2011 Conference International Learning and Knowledge MANAGEMENT, 005:001.101(082)(0.034.2) Ljubljana knjižnica, univerzitetna in Narodna publikaciji o zapis Kataložni – CIP paper. her or his of correctness linguistic the for responsible is author The copies 200 • 2011 June Slovenia Celje, 3000 7, cesta Mariborska Studies Business and Social for School International aei eml aaTukŠra oa aoi n rk Lindav Pu Urška and Ðaković Goran Širca, Trunk Nada Dermol, Valerij E Agency Research Slovenian Co- Chapter Slovenia Analysis, Business of Institute International Poland University, Curie-Skłodowska Maria Co-organi Slovenia Studies, Business and Social for School International Organi Slovenia Celje, 2011, June 22–24 2011; Conference International Learning and Knowledge Management, the of Proceedings Organi Inde Business Speakers Keynote Conference Boards Conference aeer 2011 MakeLearn Welcome T otrlStudents Doctoral Ex Sessions Programme Conference dited a b hi fi lished b nweg sbsns potnt Eetosivr rceig fteManagement, the of proceedings : vir] [Elektronski opportunity business as Knowledge nanced b x to fJournals of ition z eo Contents of le b 27 ed y z r n Sponsors and ers z b b ers Ex 12 A y y b ddress y cellence A ims : KnowledgeasBusinessOpportunity 5 ’ 3 6 okhp2011 Workshop 4 F orum 25 10 30 9 dBsns tde dtdb aei eml... . . 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Management, conference the international to MakeLearn you – welcome Learning to and pleasure and honour great a is It Welcome A ddress kr:D.Rn leoeGlv(Fach- Gulev Ellemose Rune Dr. akers: 3 MakeLearn 2011 Conference Boards aaLbi,ItrainlSho o oiladBsns tde,Slovenia, Studies, Business and Social for School International Lobnik, Maja Slovenia, Studies, Business and Social for School International Ðaković, Goran Slovenia, Studies, Business and Social for School International Širca, Trunk Nada Dr. Board Organising Slovenia, Studies, Business and Social for School Tunisia International Sousse, Širca, of Trunk University Nada Humanities, Dr. and Arts of Faculty Touhami, Abdouli Dr. Poland University, Curie-Skłodowska Maria Skrzypek, Elzbieta Dr. Curie-Skłodowska Maria Economics, of Faculty Sitko-Lutek, Agnieszka Dr. Slovenia Chapter, Slovenia IIBA Skočir, Erih Mag. Euromediterraneo’ ‘Polo Excellence of Centre Monnet USA Jean University, Notarstefano, State Cosimo Louisiana Dr. Administration, Business of College Slovenia Lin, Education, Binshan in Dr. Leadership of School National Koren, Andrej Dr. Slovenia, Studies, Business and Social for School International Hozjan, Dejan Dr. Slovenia Chapter, Slovenia IIBA Guštin, Serbia Andrej Kragujevac, Mag. of University Economics, of Faculty Babić, Verica Dr. Slovenia, Studies, Business and Social for School International Dermol, Valerij Dr. Board Programme Co-organiser Slovenia, Chapter, Slovenia IIBA Štempihar, Co-organiser Aleš Poland, University, Curie-Skłodowska Maria Pastuszak, Zbigniew Dr. Slovenia, Studies, Business and Social for School International Lesjak, Dušan Dr. Slovenia, Studies, Business and Social for School International Natek, Srečko Dr. Board Conference Boards Conference 4 Coordinator Coordinator Board Organising of Head Slovenia Primorska, of University Management, of Faculty and Poland University, Italy Universities, Mediterranean of Community – CMU Slovenia Primorska, of University Education, of Faculty and Chair Programme Chair Conference Chair General nei hsfil hrfr oalreetn lstecnetadspl a nthe in gap supply and content the beyond. fills and extent Slovenia large region, a confer- to a therefore of field organisation this The in issues. ence these although with place dealing taken researchers has many event are such transferthere no the Slovenia and in learning However, of knowledge. areas (tacit) ‘softer’ of the on in- less of and use etc., information, technology, of formation management of the elements’ i.e. ‘hard processes, on knowledge focus and them learning of Most man- information. and and learning knowledge organisational of on agement conferences mainly – cover MakeLearn partly of least content at the that worldwide conferences important are there Furthermore, worldwide. etc. management, knowledge, knowledge on learning, etc.) organisational books, learning, (papers, publications increasing expert rapidly and in scientific reflected of also numbers is learning and knowledge of importance knowledge. The of application and development services the and on products based their increasingly and are etc., training, to innovation, related knowledge, activities of of transfer number the the Busi- increased attention. have of organisations lot other a and given nesses been has management knowledge years, recent Opportunity.’In Business in as reflected ‘Knowledge is conference which the general, of in subtitle society the the and economy by attention the in our to situation brought crisis issues current the on focuses par- conference year’s In this organisations). ticular, non-profit businesses institutions, in public learning (e.g. and organisations knowledge other of and management of field the most in of findings sharing recent the encourages 2011 MakeLearn conference scientific International Conference A ims 5 Conference Aims Keynote Speaker htI h Link the Is What Capa nweg yais Organi Dynamics, Knowledge 6 oc n bod ro ohsaaei aer ehl aaeetpstosin positions management consulting. management held and he career, banking academic his Mo- to in Prior associations abroad. professional and several rocco of member distinguished a of is boards and editorial journals, on international serves also He articles. several and published papers has international He education. in management and management, learning performance entrepreneurial capabilities, dynamic on assets, focused knowledge is research of his topics Currently, the Italy. Scuola Salento, the del at Università researcher – post-doctoral ISUFI a Superiore as worked he degrees, Ph.D. and Master’s b lte n Competitive and ilities ? Dr colo aaeet K.Atrcmltn his completing After UK). Management, of School (Cranfield Performance Business for Centre the at fellow visiting a and Partnership), ian-Moroccan (Ital- Management e-Business of School ranean Morocco.HeisalsocoordinatoroftheMediter- Ifrane, in University Akhawayn Al at Development Resource Human of coordinator programme and professor assistant an is Moustaghfir Karim Dr. 10.00–11.00 • 2011 June 23 Thursday, Morocco Ifrane, in University Akhawayn Al Sciences, Social and Humanities of School . ai Moustagh Karim A z ational dvantage fi r : utn.H a uhrdmr hn2 ok n oorps n atcptdin participated and monographs, conferences. and international books numerous 20 than more authored has He con- sulting. management and organisations between marketing and cultures, management organisational ethics manage- management, management, knowledge general organisations, and non-profit strategic of of ment professor a is he univer- Slovenia various in At sities companies. Slovenian large of projects consulting management A re G o Ideas ood E og o Success for nough oprtos ehspriiae nasre of series a in participated has Slovenian He largest corporations. the of one in positions worked senior has in he career his In Ljubljana. of versity Uni- Engineering, Electrical of Faculty the from graduated and Ljubljana, of of University Faculty Economics, the from degree Master’s a Maribor, of University Business, and Economics the of from Faculty Ph.D. his obtained has Tavčar I. Mitja 15.15–16.15 • 2011 June 23 Thursday, Slovenia Celje, Studies, Business and Social for School International Dr . ij I Mitja .T av č ar ? 7 Keynote Speaker Keynote Speaker tutr oktast pcfi oiaintcnqe htwr eti eti sit- certain in best work that uations. techniques motivation to specific how to from teams range work can structure This workplaces. effectiveness multicultural the in improve operating to employees how of on institutions learning seminars provides higher also and Gulev companies Dr. for Germany. Kiel, Fachhochschule currently the is at He professor Journal. a Management Change also a is Options, He Adaptive diversity. of cultural Editor-in-Chief celebrate academic and and borders professional national of transcend supporter that strong initiatives a and Europe unified a in believer H Sharing Knowledge International 8 hnClue Disagree Cultures When wCnWe Can ow A reo nweg Sharing Knowledge on gree okdadsuidmsl bod ei firm a is he abroad, mostly studied and worked lived, having but Denmark from Being operate. businesses European which under conditions the improving and gaps communication bridging cul in variances link national to aims research current His programmes. study postgraduate and undergraduate in ness busi- international and inter- management of cultural teacher a is Gulev Ellemose Rune Dr. 9.30–10.30 • 2011 June 24 Friday, Germany Kiel, Fachhochschule Dr .R une ? E llemose G ulev : uetgte,thereby together, ture r.MjaSru sei,Adnu riig&Cnutn,d.o.o. Consulting, & Training Addendum Istenič, Straus Mojca d.o.o. Mrs. razvoj, Racio of director Brod, Alenka Chapter Mrs. Slovenia IIBA of President Celje Štempihar, Commerce Aleš of Mr. Chamber Regional of d.o.o. director Design, Polak, Interior Drago Car Mr. Novem of Plant Head Omladič, Matjaž d.d. Mr. Kovintrade, of Member Board Tilinger, Peter Mr. Speakers: 11.00–12.30 • 2011 June 24 Friday, Slovenia Studies, Business and Social for School International F the Overcome to T rmChair orum eIprac fKnowledge of Importance he :R d Pe ado z dir E ooi Crisis conomic 9 Business Excellence Forum Conference Programme .01.5Kyoesekr3•Ro A Room • 3 speaker Keynote lobby floor 2nd • journals of Exhibition 9.30–10.15 Štorman Hotel • event 9.00–14.00 social and Dinner F lobby floor 2nd room, Conference • meetings 20.00 bilateral timetable Networking, see – E2 D1, B2, A4, 18.00–20.00 sessions Concurrent 16.45–18.00 timetable Break see – D2 C2, A3, A2, 16.30–16.45 session Concurrent lobby floor 2nd • 15.15–16.30 break Coffee 14.45–15.15 40–44 ent pae omG Room • 2 speaker Keynote Štorman Hotel timetable 14.00–14.45 • see Lunch – E3 E1, C1, B1, A1, 12.30–14.00 sessions Concurrent lobby floor 2nd • 11.15–12.30 break Coffee 10.45–11.15 A Room • 1 speaker Keynote 10.00–10.45 A Room • opening Conference 9.30–10.00 T 00–13 ecm drs n eeto omA Room • reception and address Welcome lobby floor 2nd 20.00–21.30 • Registration room Conference • only) (members meeting 18.30–20.30 board Programme 19.00–20.00 June 22 Wednesday, Programme Conference 10 ia,2 June 24 riday, usa,2 hursday, 3 June Discussion Gulev, Ellemose Rune Dr. Discussion r ij .Tavčar, I. Mitja Dr. Discussion Moustaghfir, Karim Dr. Šrot, Bojan Mr. Dermol, Valerij Dr. lšŠtempihar, Aleš r bgiwPastuszak, Zbigniew Dr. Natek, Srečko Dr. tde,Slovenia Studies, lAhwy nvriyi fae Morocco Ifrane, in University Akhawayn Al oad Co-organiser Poland, tde,Slovenia Studies, ao fCelje of Mayor rsdn fIB lvnaCatr lvna Co-organiser Slovenia, Chapter, Slovenia IIBA of President eno nentoa colfrSca n Business and Social for School International of Dean nentoa colfrSca n Business and Social for School International rgam Chair Programme colo uaiisadSca Sciences, Social and Humanities of School M a r i aC u r i e - S k ł o d o w s k aU n i v e r s i t y , ahohcueKe,Germany Kiel, Fachhochschule otCneec Programme Post-Conference on-site. to available subject be is will and information nature final informative The of change. is session by papers of distribution The Sessions point Meeting • Cellar Wine Škalce and Celje of Tour Guided room Conference • only) (members meeting 15.00–20.00 board Programme G Room • conference the 13.00–14.00 of Closing 12.30–12.45 Knowledge of Importance The Forum: Excellence Business 11.00–12.30 opportunities publishing for networking and break Coffee 10.15–11.00 T usa,2 hursday, • • 7Jn– uy2011 Business, July Global June–8 in 27 Innovate to Learn – 2001 School Summer p. (see 2011 International June for 24–25 Articles Journals, Scientific Writing – 2011 Workshop Students’ PhD T 3 imeta June r.MjaSru Istenič, Straus Mojca Mrs. Brod, Alenka Mrs. Štempihar, Aleš Mr. Polak, Drago Mr. Omladič, Matjaž Mr. Tilinger, Peter Mr. Pezdir, Rado ttegon orlbyo h ISSBS the of lobby floor ground the at Chair Forum Slovenia, G Room • Crisis Economic the Overcome to lobby floor 2nd • b le 11–23 1B 1E E3 E1 C1 B1 A1 11.15–12.30 64–80 4B 1E2 D2 D1 C2 B2 A3 A4 A2 16.45–18.00 15.15–16.30 nentoa colfrSca n uiesStudies, Business and Social for School International ietro einlCabro omreCelje Commerce of Chamber Regional of director or ebro oitae d.d. Kovintrade, of Member Board ietro ai avj d.o.o. razvoj, Racio of director rsdn fIB lvnaChapter Slovenia IIBA of President edPato oe a neirDsg,d.o.o. Design, Interior Car Novem of Plant Head 26 dedmTann oslig d.o.o. Consulting, & Training Addendum )

Room C

Room D

Room E

Room F

11 Room G Conference Programme Knowledge Management Practice F management knowledge measuring capital, intellectual management, knowledge Slovakia Keywords: Bratislava, in University Comenius Management, of Slovakia Faculty Bratislava, Volná, in Jana University Comenius Management, of Faculty Papula, Ján nelculCptlas Capital Intellectual ewrs ewrig noaincutr,sca ewr nlss innovation F analysis, network social clusters, innovation Slovenia networking, Studies, Keywords: Business and Social for School Slovenia International Studies, Dermol, Business Valerij and Social for School International Breznik, Kristijan Innovation F internationalization globalization, technology, communication and information communication, internal sharing, knowledge knowledge, corporate Slovenia Keywords: Studies, Business and Social for School Slovenia Studies, International Business Sedej, Tanja and Social for School International Justinek, Gorazd ihnInternationali Communicationwithin Internal of Part a as Sharing Knowledge ewrs nweg hrn n orig oilecag,eooi exchange economic F exchange, social hoarding, and Slovenia sharing knowledge Ljubljana, Keywords: of University Sciences, Social of Faculty Andolšek, Mesner Dana Knowledge F perspective growth and learning BSC system, (BSC) Scorecard Balanced management, knowledge organizational Keywords: Serbia Niš, of University Economics, of Faculty Jelenić, Danijela with T C Jelenić Room Danijela • Chair: Session 11.15–12.30 • 2011 June 23 Thursday, A 12 ull ull ull ull ull eIprac fKoldeMngmn nOrgani in Management Knowledge of Importance he nweg aaeetSolutions Management Knowledge 1 T T T T T E e e e e e pai nteBlne crcr erigand Learning Scorecard Balanced the on mphasis x x x x x t t t t t N H etworking adn rSharing or oarding z dCompanies ed V alue A dding E eeti nweg Management Knowledge in lement z tos– ations G ot Perspective rowth F style competences, management, crisis Slovenia crisis, Studies, Keywords: Business and Social for School International Dubrovski, Drago A ewrs nweg,srtg,spl,cua eain,promneindicators F performance relations, causal supply, strategy, knowledge, Slovenia Keywords: Koper, Management of Faculty Primorska, of University Janeš, Aleksander Companies Supply of nweg o the for Knowledge F K e Albania y Tirana, York w New o of r University d Albania Rojba, s Tirana, Gezim :k York n New o of w University l Vajjhala, e Rao dNarasimha g e ,s o u r c i n g ,A l b a n i a ,S M E s R F K e y w Bulgaria o University, r Free d Varna Ovcharova, sSnezhanka :k n o w l e Companies dBulgarian Some g of e Competitiveness ,c and o Knowledge Key m the pStudying e t i t i v e n e s s ,s F provision information transfer, knowledge insurance, life Keywords: Serbia Sad, Novi of University Uzelac, Serbia Ozren Pazar, Novi in University International Grujić, Aleksandar Crises T C Janeš Room Aleksander • Chair: Session 15.15–16.30 • 2011 June 23 Thursday, A ase fKoldei h cp fLf nuac after Insurance Life of Scope the in Knowledge of ransfer ull ull ull ull ull l fKoldeSucn in Sourcing Knowledge of ole dtoa Knowledge dditional nweg o Performance for Knowledge 2 T T T T T e e e e e x x x x x t t t t t R gtStrategy ight N ee nCii Management Crisis in eeded A l b : Leading na ml-adMedium-Si and Small- anian rtg,itnil ses management assets, intangible trategy, R l nteCluster the in ole G lo b z al ed E conomy E nterprises 1 3 Knowledge Management Practice Knowledge Management Practice A F (CoPs) Practice of Communities communication, workplace knowledge, communication, Keywords: Sheffield, of University the Greece of Faculty International College, CITY Ergen, Evangelos Knowledge a into T F finance structured institutionalization, behavior, organizational China, transfer, knowledge Keywords: Sciences, Social Denmark University, and Aarhus Business Administration, Business of Department Arnoldi, Jakob China in But Knowing F knowledge management, manipulation, knowledge management, knowledge Slovenia Keywords: Koper, Management of Faculty Primorska, of University Terče, Mitja T F capability respond and sense creation, performance, value firm routines, organizational dynamics, asset knowledge Keywords: Morocco Ifrane, in University Akhawayn Al Moustaghfir, Karim Knowledge-Based D Moustaghfir Room Karim • Chair: Session 15.15–16.30 • 2011 June 23 Thursday, A3 14 F teachers learners, management, Keywords: Albania Gjirokastra, Education of of University Department Methodology, Teaching Sciences, and Social and Education of Faculty Mullai, Yllka rigteIfra Communication Informal the urning ull ull ull ull ull eKoldeMngmn Wheel Management Knowledge he aeSuyo Management of Study Case T T T T T e e e e e x x x x x t t t t t nweg aaeetPatcs1 Practices Management Knowledge N tDoing ot T V o hog omnte fPractice of Communities through ool leCeto yaisi h I the in Dynamics Creation alue ?T eInstitutionali he b yPro fi le N toko nOrgani an of etwork z to of ation T F Sector nnilKnow- inancial z ation H ow oe fdsigihn optnis uiesaayi,bsns analysts F business analysis, business competencies, distinguishing of model hig competitiveness, Keywords: Slovenia Chapter, Slovenia IIBA Bračun, Franc Slovenia Chapter, Slovenia IIBA Štempihar, Aleš Business ewrs dcto,mtvto,dna ors,eet fteeooi crisis economic the F of effects tourism, dental motivation, education, Keywords: Slovenia Institute, Marketing and Tourism The Marulc, Elena intheCaseofDentalT F maturity organizational productivity, dentistry, study, scientific Keywords: Slovenia Ljubljana, of University Economics, of Faculty Škrbinc, Rok a as Organi F performance organisational incentives, organisational management, knowledge Slovenia Keywords: Studies, Business and Social for School International Dermol, Valerij Performance Organisational and Management Knowledge for Incentives C Room Dermol Valerij • Chair: Session 16.45–18.00 • 2011 June 23 Thursday, A ull ull ull ull eIpc fthe of Impact he nweg aaeetPatcs2 Practices Management Knowledge 4 T T T T F e e e e co fPoutvt fDna rcie nSlovenia in Practices Dental of Productivity of actor x x x x z t t t t toa Maturity ational A ayt nthe in nalysts E ooi rsso h oiainfor Motivation the on Crisis conomic T ourism N ( auiyMatri Maturity m fCompetitiveness of ame l opttv organization, competitive hly x etsr MMD – Dentistry E ducation ) 15

Knowledge Management Practice Technologies, Innovations and Knowledge uiesPoesMngmn Certi Management Process Business F WordPress Moodle, tools, e-learning cooperation, platform for virtual synergy, cooperation, science and business Keywords: Poland University, Curie-Skłodowska Maria Wiechetek, Łukasz Project Synergy of Case utaetSsesa Self-managed as Systems Multiagent ewrs uiespoesmngmn,cricto,tase finnovation F of transfer certification, management, process business Keywords: Romania Timisoara, of University Politehnica Draghici, Anca Slovenia d.o.o., ProHuman, Vajde-Horvat, Slovenia Romana d.o.o., Bicero, Rozman, Tomislav Innovation of U D Wiechetek Room Łukasz • Chair: Session 11.15–12.30 • 2011 June 23 Thursday, B1 1 F systems management content web Serbia management, Sad, knowledge Novi Keywords: of University Subotica, Economics Serbia of Sad, Faculty Novi Sakal, of Marton University Subotica, Economics Serbia of Sad, Faculty Novi Vuković, of Vuk University Subotica, Economics of Faculty Trninić, Management Jelica Capital Intellectual to Support as Systems WCM F agent, self-management robotic environment, place market system, multiagent Keywords: Albania Tirana, University of Polytechnic Engineering, Informatics of Albania Department Vlora, Cico, of Betim University Engineering, Informatics of Department Cipi, Eva ull ull ull ull 6 igeLann ol oSpotCooperation Support to tools e-Learning sing T T T T e e e e x x x x t t t t T cnlg n ehdlg 1 Methodology and echnology fi ain vriwand Overview cations A cietrsi Software in rchitectures b tenSineadBusiness and Science etween T ransfer A pplications : F Excel MS return, value, present of net rate assessment, internal risk method, Decisions’ Probability of ‘Tree Keywords: Bulgaria University, Free Varna Bruseva, Mariya F ewrs uiespoess aacdsoead aslt,lann,sustainability F learning, causality, scorecard, balanced processes, business Keywords: Slovenia Primorska, of University Koper, and Management Slovenia, of Ljubljana, Faculty of University Engineering, Mechanical Ljubljana, of of Faculty University Slovenia, Development, and Innovation for Slovenia Institute Koper, Dolinšek, Management Slavko of Faculty Primorska, of University Janeš, Aleksander a We Can F study case e-learning, webcasts, Keywords: ˛ Poland M Lublin, Radosław in University Curie-Skłodowska Maria Schivinski, Bruno Pu F management knowledge system, expert efficiency business Serbia Keywords: Economics, of Faculty Sad, Novi of Serbia University Economics, Zita, of Bosnjak Faculty Sad, Novi of University Grljević, Olivera in Management Knowledge D Room Grljević Olivera • Chair: Session 16.45–18.00 • 2011 June 23 Thursday, B2 ull ull ull ull inancial b icly T T T T e e e e x x x x t t t t T U A vaila eteSaitclCuaiywt Su with Causality Statistical the se cnlg n ehdlg 2 Methodology and echnology R isk ck ai ui-koosaUiest nLbi,Poland Lublin, in University Curie-Skłodowska Maria acik, b E valuation eLcueWe Lecture le b ythe Ex b at -erigo Promotion or e-Learning – casts etSsesDevelopment Systems pert ‘T e fPro of ree ffi b a cient b lt Decisions ility R elia b ility ? ’ Method T ool ? aeStudy Case 17

Technologies, Innovations and Knowledge Knowledge Society F certification training, platform, e-learning card, skill qualification association, and certification European management, process business Keywords: Slovenia d.o.o., ProHuman Vajde-Horvat, Romana Slovenia d.o.o., Bicero Rozman, Tomislav Romania Timisoara, of University Politehnica Draghici, George Romania Timisoara, of University Politehnica Draghici, Anca E eeomn,piaiainrfr,rfr fhat aesystem F care health of reform economic reform, leadership, privatization social development, water, drinking areas, public and community Keywords: Albania University, Kristal and Albania, University, Vlora Cipi, Amalia Albania University, Kristal Shoto, Albania Mimoza Tirana, of University Economy, of Albania, Faculty University, and Vlora Qemali’ ‘Ismail School Graduate Dumi, Alba Pu ewrs eodpninpla,dmgahccags nut insurance F annuity changes, demographic Slovenia pillar, KBM, pension Nove second Skupina Keywords: - d.d. družba pokojninska naložba Mojja Gornjak, Mojca eodPninPla potnt for Opportunity – Pillar Pension Second Pu E Kułyk Room Piotr • Chair: Session 11.15–12.30 • 2011 June 1 23 Thursday, Society Knowledge C1 18 F goods public agriculture, multifunctionality policy, agricultural Keywords: Góra, Zielona of University Poland Management, and Economics of Poland Faculty Economics, Kułyk, of Piotr University Poznań Economics, of Faculty Czyżewski, Andrzej T ull ull ull ull C he QA b b lic lic T T T T T e e e e heoretical upr o uiesPoesManager Process Business for Support x x x x G G t t t t oals osi h oe fthe of Model the in oods A mnsrto n teghLclLaesi in Leadership Local Strength and dministration A pproach A rclua Development gricultural E mployees T ann n Certi and raining : A fi l b cation ania ewrs oilcag,E rgams mat vlain education F evaluation, impact, programmes, EC change, social Slovenia Keywords: Primorska, of University Koper, Management of Slovenia Faculty Primorska, Košmrlj, of Katarina University Koper, Management of Faculty Širok, Klemen Slovenia of Case Eff F stability system financial behaviour, loans, financial nonperforming client’s bank culture, financial literacy, financial Keywords: Herzegovina and Bosnia Sarajevo, East of University Plakalović, Novo F F ecology fuels, traditional LPG, Keywords: ˛ Cz Urbańska, Jolanta ieogLann rgam sMcaimo hneat Change of Mechanism as Programme Learning Lifelong F process educational e-learning, methods, learning Keywords: Serbia Sad, Novi Management of Faculty Sorsos, Serbia Andrea Sad, Novi Management of Faculty Lakatos, Ana A E Urbańska Room Jolanta • Chair: Session 15.15–16.30 • 2011 June 2 23 Thursday, Society Knowledge C2 ull ull ull ull inancial lternative ective T T T T e e e e x x x x t t t t T ( ahn ehd o Knowledge for Methods eaching il ) F ieayadSta and Literacy e san as uel sohw nvriyo ehooy Poland Technology, of University estochowa E co-product b lt fthe of ility F nnilSystem inancial T ase Improvement ransfer N toa Level ational : 1 9 Knowledge Society Innovativity in Learning and Management ewrs rnfro nweg,rgoa rwh uoenregions F European growth, regional knowledge, of transfer Keywords: Greece Greece, Central University of Development, Economic Regional of Department Christos, Ladias Greece Thessaloniki, Aristotle of Environment, University Natural and Forestry of Department Hasanagas, Nikolaos Greece Foods, and Development Ministry Rural Documentation, of and Policy Agricultural of Department Alexiadis, Stilianos E Some F education clustering, networking, learning, Slovenia lifelong Studies, Keywords: Business and Social for School Slovenia International Studies, Breznik, Business Kristijan and Social for School International Košir, Suzana Croatia F transfer, knowledge Union, European management, project Keywords: Croatia Management, Hospitality and Tourism of Faculty Perić, Marko EU F Poland clusters, industrial Keywords: Poland Technology, of University Silesian Olko, Sławomir Poland Technology, of University Silesian Knop, Lilla Life-cycle Cluster the in Crises F economy management, knowledge-based resource human skills, hard skills, soft Keywords: Serbia Kragujevac, of University Slavković, Marko Serbia Kragujevac, of University Babić, Verica otand Soft E Room Slavković Marko • Chair: Session 16.45–18.00 • 2011 June 23 Thursday, Practices Management D1 20 ull ull ull ull ull dgnu nweg n Innovation and Knowledge ndogenous rjc aaeetKnowledge Management Project T T T T T e e e e e A x x x x x t t t t t pcsof spects H r klsDevelopment Skills ard N tokn fLfln Learning Lifelong of etworking :A T urn iuto nSer in Situation Current ase aeStudy Case – ransfer UN b I a Companies ian R I ( Croatia ) A F performance measurement centre, responsibility banks, commercial management, Bulgaria bank Sofia, Keywords: – Economy World and National of University Rangelova, Liliya T F culture knowledge organizational knowledge, and explicit management and tacit sharing, and transfer knowledge Keywords: Lancashire, Kingdom Central United of University School, Business Lancashire Azumah, Gideon Lancashire, Kingdom Central United of University School, Business Lancashire Satyanarayan, Sundeep Multinational in R F healthcare commitment, organisational Slovenia culture, Primorska, organisational of Keywords: University Izola, Care Health of College Babnik, Katarina Commitment Organisational and T F assets intangible i of types activities, innovative Keywords: Bulgaria University, Free Varna Ovcharova, Snezhanka Bulgaria Varna, of University Technical Krachunov, Hristo fMco ml n Medium-si and Small Micro, of yaiso h Innovative the of Dynamics F gap competence reducing effectiveness, enterprise’s gap, competence competencies, organizational Keywords: Poland University, Curie-Skłodowska Maria Skurzynska-Sikora, Urszula R F Skurzynska-Sikora Room Urszula • Chair: Session 15.15–16.30 • 2011 June Management 23 Thursday, and Innovation D2 ull ull ull ull ull eBlainBnsCase Banks Bulgarian he he esponsi dcn Competence educing n A T T T T T R ayi and nalysis e e e e e l fScea n raiainlCluein Culture Organisational and Societal of ole x x x x x t t t t t b lt Centres ility A R& piaino nweg aaeetPractices Management Knowledge of pplication D A ’ ctivity G System padthe and ap A tvte n h ogtr Intangi Long-term the and ctivities z E ed sta E b trrssi Bulgaria in nterprises E ihetfraBte Performance Better a for lishment nterprise nvtos tutrlaayi,long-term analysis, structural nnovations, ’ s Eff E ectiveness mployees ’ Satisfaction b le A ssets : 21

Innovativity in Learning and Management Knowledge, Learning and Education F schools secondary management, operations transfer, knowledge Keywords: University, FYROM Ohridski’ Kliment ‘St. Bogdanoska, Jovanovska Mimoza Serbia Belgrade, of University Gušavac, Andrić Bisera Serbia Metropolitan, University Škorić, Vladimir Serbia Metropolitan, University Jankulović, Aleksandar Ongoing F role teacher’s self-evaluation, quality, Keywords: Slovenia Education, in Leadership for School National Slovenia Koren, Education, Andrej in Leadership for School National Slovenia Gradišnik, Education, Sanja in Leadership for School National Brejc, Mateja T F Gradišnik Room Sanja • Chair: Session 11.15–12.30 • 2011 June 23 Thursday, E 22 Schools O F report, plan annual financial management, school management, risk control, internal Slovenia Keywords: Studies, Business and Social for School International Horvat, Tatjana Management T F equity autonomy, management, educational analyses, ongoing effectiveness, assessment, student Keywords: Slovenia Centre, Examinations National Zupanc, Darko E eachers asern nenlCnrlKoldefo eilto oSchool to Legislation from Knowledge Control Internal ransferring ull ull ull ull ducation b aaeetin Management 1 tce nOeain aaeetKnowledge Management Operations in stacles T T T T e e e e x x x x t t t t : ’R aeo Ser of Case A aye fStudent of nalyses lsi efeauto in Self-evaluation in oles :T eCs fSlovenia of Case he b ia A ssmn aaa Management a as Data ssessment E ducation E ducation T ase nSecondary in ransfer T o in ool aetn ot nentoa colfrSca n uiesSuis Slovenia Studies, Business and Social for School International Jošt, Valentina T – Degree Doctoral F offer tourist blind, innovativeness, people, young Keywords: Slovenia Institute, Education National The Slovenia Deutsch, Tomi Ljubljana, Economics of School Secondary Trampuš, Marina Slovenia Institute, Education National The Cankar, Franc and T F studies during gained competences of work, level at the competences of meaning students, business competences, Keywords: Poland University, Curie-Skłodowska Maria Jakubiak, Monika Poland University, Curie-Skłodowska Maria Sitko-Lutek, Agnieszka fCreating of Latvia F EU, CEE, analysis, OECD DEA efficiency, technical education, spending, public Slovenia Keywords: Ljubljana, of University Administration, of Faculty Aristovnik, Aleksander and T F needs regional cooperation, university, Keywords: Latvia Latvia, of University Bite, Dina L¯ Latvia Latvia, of University Kronberga, Ginta Ex F market (PhD), labour philosophy employability, of doctors society, knowledge education, higher Keywords: Slovenia Primorska, of and University Slovenia, Koper, Studies, Management Business of and Faculty Social for School International Širca, Trunk Nada A F Room Kronberga Ginta • Chair: Session 16.45–18.00 • 2011 June 23 Thursday, E g al,Lti nvriyo giutr,Latvia Agriculture, of University Latvia Paula, ıga ull ull ull ull ull eCs fSlovenia of Case he he eCmeecso h tdnso Business of Students the of Competences he n 2 ettosand pectations A T T T T T R E E ayi fthe of nalysis e e e e e l fShosin Schools of ole ntrepreneurship astern x x x x x U E t t t t t iest of niversity uainlPatcs1 Practices ducational H E uman urope R Effi A eality R A potnt o the for Opportunity n esources rcluea Knowledge as griculture inyof ciency E ncouraging E uainSedn nCentral in Spending ducation Y ugPeople oung E ooyo the or conomy R A grigteProcess the egarding etin gent ’ Innovativeness s Z emgale A cademy R egion ? : 2 3 Knowledge, Learning and Education Knowledge, Learning and Education F learning management of society, information rights, authors’ plagiarism, academic Slovenia Keywords: Primorska, of University Koper, Management of Faculty Krapež, Katarina on Literary Beyond F growth capital, economic human studies, doctoral studies, postgraduate financing Keywords: Slovenia Primorska, of and University Koper, Slovenia, Management Studies, of Business Faculty and Social for School Slovenia International Studies, Lesjak, Business Dušan and Social for School International Skrbinjek, Vesna F F pupils school primary of results academic external examinations, environment, social creativity, regional development, Slovenia regional Ljubljana, Keywords: of University Administration, of Faculty Cankar, Setnikar Stanka Slovenia Institute, Education National The Cankar, Franc Slovenia Institute, Education National The Žakelj, Amalija Slovenian of Innovativeness F strategy management, total responsibility curriculum, responsibility, social corporate ethics, business Keywords: Slovenia Sciences, Business and Commercial of Faculty Gorenak, Štefka R Some G Šoba Room Alina Vilma • Chair: Session 11.15–12.30 • 2011 June 23 Thursday, E E3 24 F globalization transition, system, educational society, Slovenia Slovene Studies, post-modern Business Keywords: and Social for School International Šoba, Slovenia Alina Maribor, Vilma of University Arts, of Faculty Goriup, Jana Society Slovene Contemporary in Conditions Living and ull ull Slovenia in Studies Postgraduate of unding ull ull ull esponsi A T T T T T aei lgaimi Slovenia in Plagiarism cademic e e e e e A x x x x x t t t t t pcso the of spects b uainlPatcs2 Practices ducational le E uainadInvtv CS Innovative and ducation T et–Selected – heft R l of ole E R uainin ducation gosadPupils and egions A pcso h otmoayDe Contemporary the of spects R R e b idn Society, uilding ’ Knowledge F ml Life amily b ate SN1581-8225 ISSN Education) in (Leadership izobraževanju in vzgoji v Vodenje 1855-3362 ISSN Studies Euro-Mediterranean of Journal International 1750-385X (Print) ISSN 1750-3868 (Online) ISSN Education in Management of Journal International 1471-8197 (Print) ISSN 1741-8089 (Online) ISSN Learning and Innovation of Journal International 2083-0025 ISSN Research And Synergy Of Journal International 1756-5804 (Print) ISSN 1756-5812 (Online) ISSN Economy Sustainable of Journal International 1740-8849 (Print) ISSN 1740-8857 (Online) ISSN Standards and Services of Journal International 2042-4094 (Print) ISSN 2042-4108 (Online) ISSN Management Operations in Modelling of Journal International 0263-5577 ISSN Systems Data & Management Industrial 9.00–14.00 • June 24 Friday, Ex hi b to fJournals of ition (IMDS) (IJSE) (IJSR) (IJSS) (IJIL) (IJMIE) (IJEMS) (IJMOM) 25

Exhibition of Journals Doctoral Students’ Workshop 2011 usin n more. and questions participants’ answering coaching, when one-to-one make articles, academics research mistakes submitting common ten chief, in the editors from of journals perspective academic publishing publications, for and considerations topics key research and for techniques strategies of presentation of consists Binshan It dr. prof. Lin. scholar, journals. recognized academic internationally publishing by implemented on is skills Workshop and knowledge new gain researchers to young postdocs students, and doctoral for opportunity an provides workshop The USA University, State Louisiana Administration, Business of College o nentoa Journals International for 50–00 uddtu fOij hclte n oatr n h l Castle Old the and Monastery and Chocolatier Olimje of tour B Guided Room • Lin Binshan dr. by 15.00–20.00 remarks B Closing Room - discussion and papers ‘case’ 13.00–13.30 of Analysis lobby floor 2nd • 11.30–13.00 break Coffee submit they 11.00–11.30 when make academics mistakes common Ten Štorman Hotel • Dinner 9.00–11.00 June 25 Saturday, B Room • discussion and papers ‘case’ 20.00 of Analysis 18.00–19.00 journals academic publishing for consideration key and Techniques lobby floor 2nd • 16.30–18.00 break Coffee Lin Binshan 16.00–16.30 dr. by publications and topics B research Room for • Strategies Natek Srečko dr. dean ISSBS’ by 14.30–16.00 remarks Welcoming lobby floor 2nd 14.15–14.30 • Registration 14.00–14.15 F Programme dr 2011 June 24–25 • 2011 Workshop Students’ Doctoral Scienti Writing 2 ia,2 June 24 riday, 6 . isa Lin Binshan rmteprpcieo dtr ncifb r isa i omB Room • Lin Binshan dr. by chief in editors of perspective the from ej etn on ttegon orlbyo h ISSBS the of lobby floor ground the at point Meeting • Celje B Room • Lin Binshan dr. by articles research B Room • fi c A rticles lxai,Stilianos, Alexiadis, Inde ai,Verica, Babić, Gideon, Azumah, Jakob, Arnoldi, Aleksander, Aristovnik, Bisera, Gušavac, Andrić ank Katarina, Babnik, rzi,Kristijan, Breznik, Mateja, Brejc, Franc, Bračun, Dina, Bite, rd Alenka, Brod, eml Valerij, Dermol, Franc, Cankar, Mariya, Bruseva, zżwk,Andrzej, Czyżewski, Eva, Cipi, Amalia, Cipi, Betim, Cico, Ladias, Christos, rgii Anca, Draghici, Slavko, Dolinšek, Tomi, Deutsch, re,Evangelos, Ergen, Goran, Ðaković, Alba, Dumi, Drago, Dubrovski, George, Draghici, ue,Rn Ellemose, Rune Gulev, Aleksandar, Grujić, Olivera, Grljević, Sanja, Gradišnik, Mojca, Gornjak, Jana, Goriup, Štefka, Gorenak, ae,Aleksander, Janeš, Monika, Jakubiak, Dejan, Hozjan, Tatjana, Horvat, Nikolaos, Hasanagas, Andrej, Guštin, x 16 23 18 16 18 24 4 9 22 23 15 , , 4 14 23 4 16 4 20 11 18 22 4 20 17 17 24 , , 22 17 21 12 21 24 18 10 , 14 23 13 13 13 18 20 , 18 , 20 , 12 20 17 3 23 22 , , 8 15 , 10 omn Tomislav, Rozman, enkrCna,Stanka, Cankar, Setnikar Tanja, Sedej, Bruno, Schivinski, Sundeep, Satyanarayan, Marton, Sakal, oe,Andrej, Koren, Gorazd, Justinek, Mimoza, Bogdanoska, Jovanovska Valentina, Jošt, Danijela, Jelenić, Aleksandar, Jankulović, osahr Karim, Moustaghfir, Dana, Andolšek, Mesner Elena, Marulc, M˛ Maja, Lobnik, Binshan, Lin, Dušan, Lesjak, Ana, Lakatos, Piotr, Kułyk, Ginta, Kronberga, Katarina, Krapež, Hristo, Krachunov, oml,Katarina, Košmrlj, Suzana, Košir, ae,Srečko, Natek, Yllka, Mullai, mai,Matjaž, Omladič, Sławomir, Olko, Cosimo, Notarstefano, edr Rado, Pezdir, Marko, Perić, L¯ Paula, atsa,Zbigniew, Pastuszak, Ján, Papula, vhrv,Snezhanka, Ovcharova, ob,Gezim, Rojba, Liliya, Rangelova, Drago, Polak, Novo, Plakalović, ck Radosław, acik, ıga, 23 18 12 12 14 4 9 20 9 19 4 20 13 , 15 , 3 4 16 4 , 26 23 11 , , 11 20 , 4 24 22 12 9 24 19 12 17 21 19 17 , 23 , 21 16 10 11 3 4 , , 6 18 , 4 10 , 22 13 21 24 10 12 , , 21 14 22 27

Index Index ik-ue,Agnieszka, Sitko-Lutek, 28 tasItnč Mojca, Istenič, Straus Marko, Slavković, Urszula, Skurzynska-Sikora, Elzbieta, Skrzypek, Vesna, Skrbinjek, Erih, Skočir, tmia,Aleš, Štempihar, Bojan, Šrot, Alina, Vilma Šoba, Rok, Škrbinc, Vladimir, Škorić, Klemen, Širok, ačr ij I., Mitja Tavčar, iigr Peter, Tilinger, Mitja, Terče, ohm,Abdouli, Touhami, rn ic,Nada, Širca, Trunk Jelica, Trninić, Marina, Trampuš, rasa Jolanta, Urbańska, aej Amalija, Žakelj, Darko, Zupanc, Bosnjak, Zita, Łukasz, Wiechetek, Vuk, Vuković, Jana, Volná, Rao, Narasimha Vajjhala, Romana, Vajde-Horvat, Ozren, Uzelac, 10 4 12 14 15 16 17 16 9 13 19 3 24 22 , , 22 4 11 7 24 20 23 , 4 24 , 9 4 19 4 16 10 , – 23 11 9 , 16 11 4 , 15 13 , 23 , 18 21 2 9 Notes Organizers and Sponsors 3 0 Knowledge and Learning: The Empowerment of Life Management, Knowledge and Learning International Conference 2012 20–22 June 2012 Celje · Slovenia

June 2012 3

July 2012 6

Post-Conference Programme • PhD Students' Workshop, 22–2 • Summer School, 25 June– The International Scientific Conference on Management of Knowledge and Learning (MakeLearn) is organised by the International School for Social and Business Studies (ISSBS) in cooperation with foreign partner universities, international institutes and organisations chosen in accordance with its annual theme. The conference takes place every June in Celje, Slovenia; its participation is international. The official language of the conference is English. Through MakeLearn, the ISSBS encourages the sharing of most recent developments in the field of knowledge management between Slovene and foreign experts, as well as promotes itself and higher education in the Savinja region. By including individuals from major regional businesses, MakeLearn also encourages discussion and the exchange of knowledge between the academia and the economy. Although the general theme of the conference, i.e. management of knowledge and learning in businesses and other organisations, remains the same, each year the focus of the conference is adapted to regional and global findings, occurrences and needs of the time.

l Maribor

Celje l

l Ljubljana

International School for Social and Business Studies Mariborska cesta 7, 3000 Celje, Slovenia Tel: +386 3 425 82 40 • Fax: +386 3 425 82 22 E-mail: [email protected] • http://www.mfdps.si/en/