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PENGGUNAAN SISTEM NIEVE DALAM MEMPERMUDAH PROSES RESERVATION DAN TICKETING PADA PT. SRIWIJAYA AIR DISTRIK MEDAN Kertas Karya

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PENGGUNAAN SISTEM NIEVE DALAM MEMPERMUDAH PROSES RESERVATION DAN TICKETING PADA PT. SRIWIJAYA AIR DISTRIK MEDAN Kertas Karya i PENGGUNAAN SISTEM NIEVE DALAM MEMPERMUDAH PROSES RESERVATION DAN TICKETING PADA PT. SRIWIJAYA AIR DISTRIK MEDAN Kertas Karya OLEH: Novika Lestari Br Surbakti 142204054 PROGRAM STUDI D-III PERJALANAN WISATA FAKULTAS ILMU BUDAYA UNIVERSITAS SUMATERA UTARA MEDAN 2017 Universitas Sumatera Utara LEMBAR PERSETUJUAN PENGGUNAAN SISTEM NIEVE DALAM MEMPERMUDAH PROSES RESERVATION DAN TICKETING PADA PT. SRIWIJAYA AIR DISTRIK MEDAN OLEH NOVIKA LESTARI BR SURBAKTI 142204054 DOSEN PEMBIMBING Drs. Jhonson Pardosi, M.Si,. Ph. D. NIP. 19660420 199203 1 003 i Universitas Sumatera Utara LEMBAR PENGESAHAN DEPARTEMEN Disetujuin Oleh Program Studi Diploma III Perjalanan Wisata Fakultas Ilmu Budaya Universitas Sumatera Utara (USU) Medan Sebagai Tugas Akhir Untuk Diploma. Ketua, Sekertaris, Drs. Jhonson Pardosi, M.Si,. Ph. D Mukhtar, S. Sos., S. Par., M.A NIP. 19660420 199203 1 003 NIP 19580615 198703 1 00 1 ii Universitas Sumatera Utara LEMBAR PENGESAHAN PANITIAN UJIAN PENGESAHAN Diterima oleh: Panitia Ujian Fakultas Ilmu Budaya Universitas Sumatera Utara, Medan untuk melengkapi salah satu syarat ujian Diploma Fakultas Ilmu Budaya dalam bidang Perjalanan Wisata pada Fakultas Ilmu Budaya, Universitas Sumatera Utara Medan. Pada: Hari/Tanggal : Rabu, 18 Oktober 2017 Pukul : 10.30 Fakultas Ilmu Budaya Universitas Sumatera Utara Dekan, Dr. Budi Agustono. M.S NIP. 19600805 1987031 001 Panitia Ujian No Nama Tanda Tangan 1. Drs. Jhonson Pardosi, M.Si,. Ph. D (………………………….) 2. Koko Sujatmoko, SE., M.Si., (………………………….) 3. Samerdanta Sinulingga, S. ST. Par., M. Par., (………………………….) iii Universitas Sumatera Utara LEMBAR PERNYATAAN Dengan ini saya menyatakan bahwa dalam Tugas Akhir ini tidak terdapat karya yang pernah diajukan untuk memperoleh gelar Ahli Madya pada suatu perguruan tinggi, dan sepanjang pengetahuan saya juga tidak terdapat karya atau pendapat yang pernah ditulis atau diterbitkan oleh orang lain, kecuali yang secara tertulis diacu dalam naskah ini dan disebutkan dalam daftar pustaka. Apabila pernyataan yang saya buat ini tidak benar, maka saya bersedia menerima sanksi berupa pembatalan gelar Ahli Madya yang saya peroleh. Medan, 30 Oktober 2017 Penulis, (Novika Lestari Br Surbakti) 142204054 iv Universitas Sumatera Utara ABSTRAK Sistem teknologi informasi yang canggih sangat diperlukan dalam bisnis penerbangan karena pelayanan reservation dan ticketing dalam dunia penerbangan sangat dibutuhkan. Sistem teknologi informasi yang utama dalam bisnis penerbangan adalah sistem reservation. Sistem yang digunakan PT. Sriwijaya Air adalah sistem Nieve, dimana dalam pengoperasiannya menggunakan komputer, koneksi internet dan tenaga listrik. Pada penulisan laporan tugas akhir bertujuan untuk mengetahui penggunaan sistem Nieve, mengetahui proses reservation dan mengetahui proses ticketing pada PT. Sriwijaya Air distrik Medan. Metode yang digunakan adalah melakukan wawancara langsung pada PT. Sriwijaya Air distrik Medan, mengambil data-data dari berbagai jenis buku ataupun media internet. Hasil yang dicapai yaitu mengetahui penggunaan sistem Nieve serta proses dalam melakukan reservation dan ticketing pada PT. Sriwijaya Air distrik Medan. Keyword: Sistem, Reservation dan Ticketing v Universitas Sumatera Utara KATA PENGANTAR Puji syukur penulis ucapkan kepada Tuhan Yang Maha Esa atas segala kasih dan rahmat-Nya dalam kehidupan penulis yang senantiasa memberikan kesehatan, tenaga dan kecukupan dana sehingga penulis dapat menyelesaikan tugas akhir ini. Adapun tugas akhir penulis berjudul “Penggunaan Sistem Nieve dalam Mempermudah Proses Reservation dan Ticketing Pada PT. Sriwijaya Air Distrik Medan”. Penyusunan tugas akhir ini merupakan salah satu syarat guna memperoleh gelar Diploma III pada Fakultas Ilmu Budaya, Jurusan Perjalanan Wisata, Universitas Sumatera Utara. Dalam penyelesaian tugas akhir ini, tidak terlepas dari bantuan, bimbingan dan arahan dari semua pihak secara langsung maupun tidak langsung. Oleh karena itu, pada kesempatan ini penulis mengucapkan terimakasih kepada: 1. Bapak Dr. Budi Agustono, M.S, selaku Dekan Fakultas Ilmu Budaya, Universitas Sumatera Utara. 2. Bapak Drs. Jhonson Pardosi, M.Si., Ph. D., selaku Ketua Jurusan D-III Perjalanan Wisata, Universitas Sumatera Utara, selaku Dosen Pembimbing Tugas Akhir, yang telah banyak memberikan ilmu, saran, arahan, bimbingan serta dukungan yang sangat membantu dalam penyelesaian tugas akhir ini. 3. Bapak Koko Sujatmoko, SE., M.Si., selaku Dosen Penguji Tugas Akhir saya, yang telah memberikan masukan serta saran demi kesempurnaan tugas akhir ini. vi Universitas Sumatera Utara 4. Bapak Samerdanta Sinulingga, S. ST. Par., M. Par., selaku Dosen Penguji Tugas Akhir saya, yang telah memberikan masukan serta saran kepada penulis demi kesempurnaan tugas akhir ini. 5. Bapak Drs. Gustanto, M.Hum., selaku Dosen Pembimbing Akademik. 6. Bapak Mukhtar, S.Sos., S.Par., M.A., selaku Sekretaris Jurusan Perjalanan Wisata. 7. Seluruh Dosen dan Staf Jurusan Perjalanan Wisata Fakultas Ilmu Budaya, Universitas Sumatera Utara. 8. Bapak Kiki Zubaidi, selaku Sales Manager PT. Sriwijaya Air Medan, yang telah banyak memberikan bantuan dalam penyelesaian tugas akhir ini. 9. Seluruh Staf Reservation & Ticketing PT. Sriwijaya Air Medan, (Bapak Mohan, Bapak Fandi, Ibu Helen, Ibu Agre). 10. Terkhusus Kepada Kedua Orang Tua Saya Tercinta, Bapak (B. Surbakti) dan Ibu (H. Tarigan), yang selalu memberikan dukungan moril maupun material dan semangat kepada penulis sejak awal perkuliahan hingga selesainya laporan tugas akhir ini. 11. Kakak, Adik dan Paman terkasih (Kak Lisa, Kak Vina, Risma, David Tarigan), yang telah memberikan dukungan dan semangat kepada penulis. 12. Teman Terkasih dan Seperjuangan (Ema Barus, Putra Sembiring, Rina Sipayung, Mira Sinurat, Pijar Sabrina), yang selalu memberikan semangat dan bantuan hingga tugas akhir ini dapat terselesaikan dengan baik. 13. Teman-teman saya (Lisbet Simatupang, Esteria Saragih, Merlin Sipahutar), yang turut mendoakan dan memberikan semangat kepada penulis. vii Universitas Sumatera Utara Penulis menyadari bahwa penyusunan tugas akhir ini masih jauh dari kesempurnaan, dengan kerendahan hati penulis mengharapkan kritik dan saran dari semua pihak demi kesempurnaan tugas akhir ini. Harapan penulis semoga tugas akhir ini dapat bermanfaat bagi penulis dan khususnya bagi pembaca. Medan, Oktober 2017 Penulis Novika Lestari Br Surbakti NIM.142204054 viii Universitas Sumatera Utara DAFTAR ISI LEMBAR PERSETUJUAN ..................................................................................... i LEMBAR PENGESAHAN DEPARTEMEN ......................................................... ii LEMBAR PENGESAHAN PANITIA UJIAN ...................................................... iii LEMBAR PERNYATAAN ..................................................................................... iv ABSTRAK ................................................................................................................. v KATA PENGANTAR .............................................................................................. vi DAFTAR ISI ............................................................................................................. ix DAFTAR GAMBAR ................................................................................................ xii BAB I PENDAHULUAN 1.1 Latar Belakang Masalah ........................................................................ 1 1.2 Pembatasan Masalah .............................................................................. 3 1.3 Rumusan Masalah .................................................................................. 3 1.4 Tujuan Penulisan .................................................................................... 4 1.5 Manfaat Penulisan .................................................................................. 4 1.6 Metode Penulisan ................................................................................... 5 1.7 Sistematika Penulisan............................................................................. 5 BAB II LANDASAN TEORI 2.1 Pengertian Penerbangan ......................................................................... 7 2.2 Maskapai Penerbangan .......................................................................... 8 2.3 Pengertian Sistem................................................................................... 8 ix Universitas Sumatera Utara 2.3.1 Karakteristik Sistem ...................................................................... 9 2.3.2 Klasifikasi Sistem ........................................................................ 11 2.4 Sistem Nieve.......................................................................................... 12 2.5 Pengertian Reservation ......................................................................... 14 2.5.1 Manfaat Reservation .................................................................... 15 2.5.2 Tugas Reservation ........................................................................ 16 2.5.3 Proses Reservation ....................................................................... 17 2.6 Pengertian Ticketing.............................................................................. 18 BAB III GAMBARAN UMUM PT. SRIWIJAYA AIR 3.1 Sejarah PT. Sriwijaya Air ..................................................................... 20 3.2 Visi dan Misi PT. Sriwijaya Air ........................................................... 21 3.3 Struktur Organisasi PT. Sriwijaya Air .................................................. 22 3.4 Pengertian
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