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Home , Changi Airport

JUNE 2011 ISSUE 11

A Bi-monthly Publication of Airport Group

Celebrating Changi’s 30th anniversary with 30 weeks of amazing shopping CHANGI NEWS

Launched in 2005 by the Building and CAI Wins Airport Investment Terminal 2 Construction Authority (BCA), the BCA Green Mark is a green building rating Company of The Year Award Awarded system that evaluates a building for its environmental impact and performance. Changi Airports International’s (CAI) foray into international investment is reaping BCA Green It aims to promote environmental results. On 2 June, it received the 2011 Frost & Sullivan Asia Pacific Aerospace friendliness and sustainability in building Mark designs and operations. and Defense Award for Airport Investment Company of the Year, an award which it won for the second time. The first was in 2008. Award When Terminal 2 underwent its upgrading project in 2006, a number This award adds to the other accolades which have been of green features were incorporated in Changi Airport has Lush greens are also used at the conferred on the wholly-owned subsidiary and investment arm the terminal building. These included added yet another terminal’s rooftop garden to provide of Changi Airport Group. the use of skylights to introduce more natural noise and thermal heat accolade to its list of natural lighting into the building interior insulation for the building. These energy Held at the Crowne Plaza Airport Hotel, the prestigious event and the adoption of a more efficient green achievements conservation features will save the was attended by the who’s who of the Asia-Pacific aerospace operation system. with the recent BCA airport a substantial amount of money and defence industry. from efficient energy use every year. Green Mark Award The heat recovery infrastructure at The award is presented to companies that have displayed Terminal 2 is a good example of an (Gold) that was Besides Terminal 2, Terminal 3 was also superior accomplishments and exemplary achievements in energy efficient system. It taps waste awarded to Terminal 2 awarded the Green Mark Award (Gold) in areas such as market leadership, marketing strategy, business heat from the air-conditioning system 2009. Certified Green Mark buildings are development strategy, market penetration, customer service, on 19 May. within the terminal and translates this required to be re-assessed every three growth strategy and product line strategy. into a source of heating for hot water years to maintain their Green Mark status. showers in the transit hotel. On the conferment of the award, Mr Lim Liang Song, CAI CAI Deputy CEO, Mr Eugene Gan (right) receiving the “Airport Investment Company of the Year” award Chief Executive Officer said, “We are honoured that CAI has been given the award which recognises the company as an The 2011 Frost & Sullivan Asia Pacific Aerospace and Defense earth hour 2011 innovative and successful player in the development and Awards, in its fourth year, recognise the outstanding industry operation of airports. With the support of its parent company, achievements of companies in the regional and global Lights at Changi Airport dimmed for an hour on the night of 26 March with Changi Airport Group, CAI has significant expertise and markets. The awards selection is based on rigorous in-depth experience to offer and we have been able to leverage that in interviews, market analysis, performance measurements, and the aim of reminding travellers and visitors about the importance of energy our investment and consulting projects overseas.” benchmarking of market participants. conservation and climate change.

2011 marks the third consecutive Exhibition panels were also set-up at Terminal 2’s Departure Hall to educate all year that Changi is taking part in the passengers and visitors about Earth Hour and provide green tips on what individuals Earth Hour initiative which was started can do to protect the environment. NEW CHIEF FOR CAI by the World Wide Fund for Nature An aviation veteran, Mr Lim Liang Song, joined (WWF) in 2007. During the one-hour duration on Earth Hour day, it is estimated that there will be energy savings equivalent to the total amount of electricity consumed by a typical Changi Airports International (CAI) as Chief Executive Similar to many iconic buildings around 4-room HDB apartment over a period of approximately three months. Officer on 3 May, bringing with him experience in the world, Changi Airport played its part Before During Earth Hour aviation investments, including the development and by switching off all decorative lights and dimming non-critical operational lights by management of an aviation assets portfolio. up to 80% from 8.30pm to 9.30pm.

Prior to joining CAI, Mr Lim was a planning activities, including merger and Mr Lim took over from Mr Wong Woon This year, the Earth Hour initiative at Principal from Indigo Partners, a acquisition strategies, fleet planning, fuel Liong, who will continue to be a member Changi Airport was extended to the venture capital firm headquartered in procurement and hedging. of the Changi Airport Advisory Group Budget Terminal. Lights at the Arrival the US, with a primary interest in the air (CAAG). Mr Lee said, “We are deeply and Departure corridors were dimmed transportation industry. Mr Lee Seow Hiang, CEO of Changi appreciative of Woon Liong’s dedication, by as much as 50%. Over at Terminal Before During Earth Hour Airport Group, said, “Liang Song joins contributions and achievements for 3, the lights at the Departure Hall and Before joining Indigo Partners in 2005, us at a very exciting time for CAG, as we Changi Airport over the years. I am Departure Transit Mall were dimmed Mr Lim held various management step up our efforts on the international glad that we will continue to be able to by 80%. positions in his 15 years at front to identify and participate in benefit from his expertise, experience Airlines. In his last role as Vice opportunities that will underpin our and passion for the airport business President, Company Planning, he was growth moving forward.” through his role at CAAG.” responsible for the airline’s corporate 02/03 CHANGI NEWS annual passenger movements 10 million 20 million 30 million 40 million 50 million milestones 1981 1985 1994 2004 2010 ? 4 years 9 years 10 years 6 years 30 Years at 29 December 1981 25 October 2007 Changi Airport Changi Airport Terminal 1 was officially The world’s first A380 passenger flight opened by , an took off at Changi Airport. Singapore As the gateway to Changi Airport turns 30 this year and instrumental figure in the development of Airlines was the launch customer for the Singapore, Changi has come a long way since its humble Singapore’s infrastructural frameworks jumbo jet. beginnings back in 1981. Let’s take in public housing, as well as the Mass The first A380 flight arrives at Airport greets every a look at the key moments in Changi Rapid Transit (MRT) system. 25 July 2008 Changi Airport on 26 October 2007 visitor with its hallmark Airport’s history. Minister for Communications and Information Yeo Designed with the guiding principles of Ning Hong (left) and Prime Minister Goh Chok Changi Experience. It Tong (right) at the official opening of Terminal 2 clarity, natural lighting, external views 20 January 2010 In the 1970s, the Singapore and maintainability, Terminal 3 was Changi’s connectivity reached a record offers visitors a lasting Government dealt with the rapid growth 1 June 1990 officially opened by Prime Minister Lee of 200 city links. impression of what of aviation and had two options: expand Changi Airport Terminal 2 was officially Hsien Loong. The opening of T3 brought Singapore stands for – the existing airport at or opened by Prime Minister Goh Chok the airport’s total handling capacity to build an airport at a brand new location. Tong. Terminal 2 was built ahead of more than 70 million passengers. efficiency, commitment A bold move to Changi culminated in passenger demand to avoid passenger the development of Singapore’s third congestion common in major airports to service excellence Unveiling the plaque at Singapore Changi Airport’s 28 August 2008 civilian airport and it was the decision and the passion for Official Opening Ceremony around the region. The world’s first Butterfly Garden in an that set Changi on the path of becoming innovation. In the hearts airport opened in Terminal 3. the world’s best airport. 1988 31 October 2006 of many Singaporeans, Changi Airport won its first “Best Airport The Budget Terminal was officially 1 July 2009 Mr Jonathon Shih (centre) is the lucky 40 millionth 1 July 1981 in the World” award from Business the airport is a symbol opened in response to the growth Changi Airport was corporatised with passenger at Changi Airport. The first scheduled flight arrived from Traveller (UK) Magazine, an award it has of low cost passenger travel. The Changi Airport Group (CAG) formed to of national pride and at Changi Airport. The won every year since. dedicated terminal built for low- undertake key functions focusing on 15 December 2010 it brings back fond first scheduled flight departed from Changi surpassed the 40 millionth cost carriers (LCCs) was the first to airport operations and management, air Changi Airport to . passenger milestone and celebrated memories of home to commence scheduled flight operations hub development, commercial activities this at an event which saw one lucky in Asia. and airport emergency services. those who return from passenger, Mr Jonathan Shih from overseas. Taiwan, win a 40-minute $40,000 08 May 2007 5 September 2009 Singapore implemented aviation security shopping spree at Changi’s transit The Changi Airport Race – the first malls. Changi closed a successful 2010 measures that restrict the amount ever jetliner versus car race in Asia – of liquids, alcohols and gels (LAGs) with more than 42 million passenger Recognising all of Changi Airport staff who took place on 1 and a parallel movements, an annual record in contributed to Changi’s first “Best Airport” award passengers can carry in their hand- taxiway. The car won by a split second. carried luggage, following a reported UK passenger traffic. aviation terrorist plot in August 2006. 28 March 2011 First direct air link to Sao Paulo, Brazil which brings Changi’s connectivity to six continents globally.

Changi is now connected to six continents around the world

The first scheduled flight departs from Changi Airport – A flight from Singapore to Hong Kong The race car and the 747 jetliner on the start line of The Changi Airport Race 04/05 CHANGI NEWS

Fabulous Fridays at Changi Airport Another Changi TGIF! Other than the cheerful prospect of the impending weekend, shoppers Millionaire in 2012 now have a really good reason to look forward to Fridays at Changi Airport. Can’t believe you can become a millionaire overnight? Well, this impossible dream became a reality for former Singapore radio deejay, Ivan Rantung, who was crowned the first ever Changi Millionaire in January 2011!

“With these two promotions, shoppers can truly experience the adrenaline rush of grabbing great bargains at steep discounts, and at the same time enjoy the Every Friday evening, shoppers can early as 4.00pm at the Fabulous Fridays products from SKII, Lancome and thrilling prospect of winning a stand to snag some of the season’s events booth located at the public area Laneige – all at 30% off! Other awesome hottest buys at a fraction of the original of Terminal 3. By about 9.00pm, all the deals include children’s toys and million dollars! Through such retail price, right here at Changi Airport. stocks at the public areas had sold out. candies, and delicacies like bird’s nest innovative efforts, we hope Stocks at the transit areas too, were and mooncakes from Bengawan Solo to also maximise the sales In May 2011, Changi Airport Group snapped up quickly over the first few and Eu Yan Sang – at an amazing price potential in our terminals and (CAG) and Visa launched ‘Fabulous days of the sale. of only S$3. Shoppers can also look ride the retail growth together Fridays’, a special shopping programme forward to great bargains on liquor from with our concession partners.” offering travellers and visitors at Changi “This is a really cool promotion brands like Johnnie Walker and Remy Ms Lim Peck Hoon, CAG’s Executive Airport the chance to grab an amazing by Changi Airport. The discount is Martin, as well as vouchers for luxury Vice President, Commercial deal each week at an incredible bargain. really fabulous. Initially I thought fashion and watches. Held in conjunction with Changi’s The inaugural ‘Be a Changi Millionaire’ draw in 2010 saw Mr Chances th it’s too good to be true but my 30 Anniversary, the programme will To be eligible to purchase the ‘Fabulous Rantung, who had bought a digital camera at Changi while Minimum Spend for Visa Chances for run for 30 weeks starting 6 May to 30 friend managed to get a Canon Fridays’ deal of the week, shoppers just on one of his business trips, hit the grand prize jackpot of S$1 in Single Receipt Cardholders All Others November 2011, with a unique product camera at half the price for real. need to spend a minimum of S$30 in a million at an exciting Grand Draw. This made him the first person S$30 2 1 theme being featured each month, such So I’m here today specially to get single receipt at Changi using their Visa in Singapore to become a millionaire simply by shopping! S$60 10 5 as Electronics, Perfumes and Cosmetics, this headphones deal.” cards, or S$60 by other means. The S$100 20 10 Children, Fashion and Liquor. Mr Eric Lim, a postgraduate student who ‘Fabulous Fridays’ sale starts at 7.00pm The good news is, in conjunction with Changi Airport’s 30th S$200 50 25 lives in area. every Friday at the transit areas of each Anniversary, CAG is bringing the ‘Be a Changi Millionaire’ S$500 160 80 Since the promotion started in May, of Changi’s four terminals including the draw back again for a second time in 2011, with another Every additional S$500 160 80 response from Changi’s visitors and Some exciting ‘Fabulous Fridays’ deals Budget Terminal, and at the public area millionaire to be crowned in January 2012. passengers has been overwhelming. to anticipate over the upcoming months of Terminal 3, Basement 2 (near NTUC During the 30-week promotion period, one monthly finalist For the first two Fabulous Fridays deals range from the wildly sought after iPad 2 Fairprice). For more information on the The popular Millionaire Draw, which attracted 830,000 will be drawn after the close of each month, with all seven of the month (featuring the Sony PSP and other branded electronic products respective sale locations, please visit entries in 2010 – created an all-time participation record for monthly finalists eventually gathering at Changi Airport for and Canon camera), a snaking queue such as Nintendo gaming consoles www.changiairport.com/millionaire retail promotions at Changi Airport. This will run again for 30 the million-dollar Grand Draw in early 2012. Six monthly of excited shoppers started forming as and Sony digital cameras, to beauty weeks from 1 May to 30 November 2011, and culminate in finalists will get S$5,000 each while one will walk away with an exciting Grand Draw in January 2012, where another lucky the grand prize of S$1 million. They will also be given return shopper will win the grand prize of S$1 million. airfare to Singapore (for non-Singapore residents) plus a two-night hotel stay. Shoppers can qualify for the draw simply by spending a minimum of S$30 in a single receipt at Changi Airport, with In addition, one lucky winner drawn each week will win a cash the number of lucky draw chances increasing with the amount prize of S$1,000. ‘Be a Changi Millionaire’ and ‘Fabulous spent. On top of that, those who pay using Visa cards will Fridays’ are co-sponsored by CAG and Visa. receive double the number of chances in the draw.

S$3 Crayonla Activity Set for Fabulous Fridays 06/07 offers Business and air hub news Economy class seats on its A340-300 aircraft on the Singapore-Helsinki route New Air Cargo Express Hub at Changi A new Air Cargo Express (ACE) Hub was unveiled at Changi Airport to boost Singapore’s position as the region’s premier logistics hub. The facility will be operated by FedEx, the Greater connectivity to world's largest express transportation Europe and Asia via Finnair company and is slated to be ready by the second half of 2012. Asian travellers will direct connections between Singapore reaffirming our status as an important now enjoy greater and the Nordic region to 10 services air hub linking Europe and the Asia- Hailed as the pioneer air cargo express facility in the region, the a week from the original thrice weekly Pacific region. Passenger traffic between 80,000 sqm ACE Hub is strategically located in Changi Airport’s connectivity and a Singapore-Copenhagen service operated Singapore and Europe has grown steadily Free Trade Zone and will have direct airside access to facilitate shorter route to Europe by Singapore Airlines. in the last few years and we believe the unrestricted flow of cargo to and from the aircraft. These will (From the left) there is tremendous growth potential Mr Yam Kum Weng, Executive Vice President Air Hub Development, CAG, with the introduction maximise the cargo operator’s efficiency and competitive edge Mr David Ross, Regional Vice President FedEx Express South Pacific, Finnair’s codeshare and interline agreements for Finnair’s services. We are pleased in transporting time-sensitive cargo. Mr Julian Ho, Assistant Managing Director, Singapore Economic Development of a new direct service with and respectively will to work with Finnair to realise its growth Board and Mr Tay Tiang Guan, Deputy Director-General,CAAS by Finnair, Finland’s allow European travellers to enjoy extensive aspirations in Asia,” said Mr Lim Ching The FedEx Singapore Regional Hub will boast a 5-belt sort flagship carrier. onward connection to Asia via Changi Kiat, CAG’s Senior Vice President of system with capacity to sort up to 9,000 packages per hour Air Cargo Express (ACE) Hub at Singapore Changi Airport. This Airport. They will also be able to seamlessly Market Development. and house more than 250 delivery vans. When completed, this unique air cargo express infrastructure will enhance Changi’s connect to the top five destinations Down new regional hub will provide FedEx with seamless one-stop cargo competitiveness and reflects our commitment to support Boasting a flight duration of approximately Under – namely Perth, Adelaide, , Helsinki is Changi Airport’s fifth new city 11 hours, passengers will enjoy early package-handling capability and will enhance its ability to offer our partners in their business growth at Changi.” Melbourne and Brisbane. link this year following Nanning (China), customers unparalleled connectivity and enhanced services. morning arrivals on the daily service Pekanbaru (Indonesia), Redang (Malaysia) to Finnair’s Helsinki base, which is Complemented by other value-added facilities such as Coolport “Finnair’s coming to Singapore represents and Sao Paulo (Brazil). Finnair will be Changi Airport Group’s Executive Vice President, Air Hub and Freeport, Changi Airport is well positioned to handle connected to more than 50 European a significant milestone for Changi Airport, operating from Terminal 1. cities. Finnair’s new service also brings Development, Mr Yam Kum Weng, said, “We are delighted to various types of cargo and grow as a cargo trans-shipment hub partner FedEx in the development of this first phase of the new in the region. Garuda Changi Tops Cargo Industry Awards In addition, Changi was also bestowed 2010 was a good year for Changi commences the Best Green Service Provider Airport as global trade and Singapore’s direct flights – Airport award for the second manufacturing sector rebounded strongly consecutive time. The AFSCA awards from the economic crisis. Changi Airport to Makassar are organised by Cargonews Asia registered 1.81 million tonnes of airfreight magazine to honour outstanding movements in 2010, growing 11% Indonesia’s flag carrier, Garuda companies for demonstrating leadership year-on-year. For the 12 months ending as well as consistency in service quality, January 2011, Changi Airport was the Indonesia has launched a new daily Garuda’s new service started on 1 June 2011 and will innovation, customer relationship world’s seventh busiest airport in terms service from Singapore to Makassar. operate from Changi Airport’s Terminal 3. The flight from management and reliability. of international freight handled. Singapore will depart at 6.50pm and arrive in Makassar at Singapore Changi Garuda plans to develop Makassar as its third domestic hub, 10pm. The return service will leave Makassar at 3pm and In a separate global industry survey Changi Airport Group’s Executive after and Bali, and the gateway to East Indonesia. arrive in Singapore at 5.50pm. In its initial phase, Garuda Airport has been conducted by the Air Cargo World Vice President, Air Hub Development, Indonesia will operate this new route using the Boeing awarded the Best magazine, Changi has also been placed Yam Kum Weng, said, “It is truly an Makassar, a new city link for Changi, is the largest city on 737-500 aircraft which can accommodate 12 passengers in Airport in Asia award in in the top spot in Asia for the airport honour for Singapore Changi Airport Sulawesi Island and was the main harbour and trade centre Executive Class and 84 passengers in Economy Class. the Asian Freights and category of 1 million tonnes or more. to be recognised with these accolades in pre-colonial Indonesia. Visitors to Makassar can expect The Air Cargo Excellence (ACE) Survey particularly as we celebrate our 30th to enjoy scrumptious local specialities such as the famous “The launch of this new route will mark a significant step Supply Chain Awards is based upon a rating system that anniversary this year. These awards are Coto Makassar beef soup, take a stroll along Tanjung Bira forward in our network expansion strategy. We’re seeing (AFSCA) for a record measures airports on specific criteria a fitting tribute to our airline and cargo beach and soak in the tranquil sceneries of Bambapuang strong growth in passenger traffic from Singapore to 25th consecutive year such as performance, value, facilities partners who have supported us over the Mountain. Travellers can also explore other Eastern Indonesian Makassar via Jakarta and there is enormous potential in this since the award’s and operations. years and they affirm our aspiration to be destinations with ’s wide domestic market particularly in the leisure segment,” said Risnandi, the leading cargo and transshipment hub connections available at the Sultan Hasanuddin Airport. Senior General Manager, Area Asia, Garuda Indonesia. inception in 1987. for the region and beyond.” 08/09 what’s new asian delights New staff at Changi Airport pantry at Terminal 3 Changi Airport staff will be pleased to know that exclusive pantry areas have been designated for their use at Terminal 3. Located near the restrooms, these new pantry areas will provide airport staff Changi Airport Group exhibiting at the ACI Asia Pacific 2011 event in Delhi with easy access to hot TAI HINg pashma water dispensers and Hong Kong’s famed Tai Hing Roast restaurant has landed at Discerning passengers at Changi Airport will welcome Pashma, Changi Airport. The renowned purveyor of traditional roasted an exquisite Indian brand which fuses art and luxury with sinks for washing. delights opened its first outlet in Singapore at Terminal 2’s cutting-edge design inspired by the weaving traditions of India. Changi Airport Departure Transit Mall. “I have noticed a lot of staff coming to the Pashma brings its ‘vintage minimalism’ design philosophy to to host ACI 2012 pantry now that this is made available. Tai Hing represents a fusion of both traditional and modern the Departure Transit Malls of Terminals 2 and 3. It is a first I think that this is a good initiative elements. It preserves the essence of the original Hong Kong for the family-owned company to operate in open-format Changi Airport Group will be hosting the Airport because this is the only place within the flavour in the dishes and yet presents them in a modern and stores which offer a unique luxury kiosk concept that has Councils International (ACI) Asia PacificR egional terminal for staff to get hot water. It is comfortable dining environment. Because of its authentic been designed to highlight the product offerings and facilitate Assembly, Conference and Exhibition 2012 from also very convenient,” said Punitha, a dishes and friendly service, the 22-year-old brand has grown maximum product interaction with shoppers. housekeeping supervisor when asked for from a small-scaled Chinese roast eatery into the largest Hong 22 to 25 May 2012. her thoughts about the new staff pantry. Kong-styled restaurant chain. Pashma offers the full collection of its famed silk scarves and lush blouses at Changi. The items are made from the The event, to be held at the Marina Bay Sands, will be attended by representatives Staff are encouraged to use the facilities Besides their popular tried-and-tested roast items, Tai Hing finest cashmere, silk and linen which are handpicked from of airport operators, civil aviation authorities, airlines and aircraft manufacturing provided and not use the babycare also offers a wide selection of culinary goodness such as the remote vasts of the Gobi desert, Tibetan plateaus and organisations. rooms for their hot water needs, as the freshly steamed dim sum and Hong Kong-style thick toast. the Persian landscapes. Each scarf is hand-woven and rooms are intended for parents with the Its signature chilled milk tea, which is served in a bowl of hand-printed using traditional silkscreen and wood-blocked To promote the ACI Asia Pacific 2012 event, Changi Airport participated in an exhibition purpose of nursing their infants. ice to ensure that it stays chilled without being diluted by lithographs, giving each item its individual uniqueness. The at the ACI Asia Pacific 2011 event in Delhi, India in April this year. The exhibition booth ice cubes, will surely be a hit with passengers looking for a scarves and blouses are timeless pieces that will add an featured Singapore’s transformation, the achievements of Changi Airport as well as These staff pantry areas can be found at refreshing pick-me-up. elegant touch to any wardrobe. investment projects by Changi Airports International. the following areas in Terminal 3: • B2 Mall between Ah Wang desserts The event provided CAG with the opportunity to feature Changi Airport as a thought and SingKids Playsystem, leader in the industry. Mr Yeo Kia Thye, SVP, Airport Operations was a panelist in the • Arrival Hall (landside) next to conference session on “Security and Facilitation: The Balancing Act” which discussed Macdonald’s what the industry can do to ensure a secure operating environment and at the same • Departure Transit Mall next to the NEW SHOPS AND F&B OUTLETS opening in June and July time, not compromise on customer service and impede the growth of international ‘Left Baggage’ room Public TRANSIT tourism and trade. Terminal 1 Terminal 3 Terminal 1 Terminal 2 KFC (Level 3) Bata (B2 Mall) 7-Eleven Cedele The ACI Asia Pacific 2012 event will be a platform for CAG to demonstrate Pappamia (Level 3) Carl’s Jr. (B2 Mall) Candy Empire Dunkin Donut its leadership in the airport management industry as aptly depicted in a video Starbucks Cotton On (B2 Mall) Godiva Killiney Kopitiam presented to airport delegates at the Delhi event. Titled “Transformation”, the vibrant (Arrival Meeting Hall) Home Fix The DIY Store (B2 Mall) Burberry Mochicream Cafe and lively video showcased the dynamic development of Singapore as a business Poh Kim Video (B2 Mall) Watsons Pharmacy Pacific Coffee and tourism hub and Changi Airport as its gateway to that tranformation. Terminal 2 Seiki Travel (B2 Mall) Shanghai Tang Souperlicious Spell (B2 Mall) Starbucks (Departure Check-in Hall) Durian Mpire (Departure Check-in Hall) 10/11 SNAPSHOT

For the sixth consecutive The exhibition booth stood out with it bold and vibrant colours which portrays Changi’s brand. It also showcased a beverage corner where year, Changi Airport Group delegates can enjoy local coffee and tea sponsored by Wang Café. exhibited at the Tax-Free A meeting room and smaller discussion areas were also built to World Association Asia Pacific facilitate meetings. exhibition. Held in Suntec City Brand representatives and the media were invited to Changi Airport Convention Centre from 17-19 for an airport tour to give them a better understanding of the business May 2011, this annual event is potential at Changi.They were also brought on a tour of the upgraded Terminal 1 which features increased floorspace and improved attended by delegates from the passenger facilitation. travel retail industry worldwide. The exhibition booth was a successful collaboration between Airside Concessions and Corporate and Marketing Communications Divisions.

editorial team Changi Airport Group (singapore) Pte Ltd Ivan Tan (Advisor) P O Box 168, Singapore Changi Airport Jonas Kor Mandy Lau Singapore 918146 Eugene Wong Tel: (65) 6595 6868 CONTRIBUTORS Fax: (65) 6542 3223 Corporate Communications Team www.changiairportgroup.com Ng Sie Yen Joreen Chua All information found in Changi Connection is meant for general information only and for private circulation designed by amongst our clients and partners. While every effort has been made to ensure that the information is accurate Meta Fusion Pte Ltd and complete at the time of publication, we do not warrant the accuracy and completeness of the information. Consequently, we assume no responsibility or liability for any errors and/or omission in the information.