The Lufthansa Technik Group Magazine 1.2019 January/February Mobile Engine Services Corporate Sales Connecting our Keeping your customers Lufthansa Technik’s three Vice Presidents Corporate Sales highlight the engines flying special strengths of the MRO provider. Bundling value-adding products, we keep our customers’ engines on wing as long as possible. Digital Fleet Solutions From monitoring to management Engine Health Management is a new app on the AVIATAR platform. Customer portrait A foothold in South Africa Technical support for Comair is handled as a close partnership. 2 | Content Lufthansa Technik Connection 1.2019 Corporate Sales • Interviews: 6 6 Connecting our customers • Gerald Steinhoff, Asia Pacific: 7 “We live in the Asian market” • Frank Berweger, Americas: 8 “Customers are at the heart of what we do” Connecting our customers • Robert Gaag, EMEA: 10 “Creating truly smarter maintenance” Lufthansa Technik’s three Vice Presidents Corporate Sales highlight the special strengths of the company. Lufthansa Technik Group • Lufthansa Technik Sofia: 11 Ten years of keeping customers flying • Lufthansa Technik Middle East: 17 Keeping your engines flying Growing for engine support and more Mobile Engine Services is a new offer, keeping Engine Services customers’ engines on wing as long as possible. • Mobile Engine Services: 14 Keeping your engines flying Original Equipment Innovation • »nice Touch« IFE and CMS: 18 With the touch of a finger Innovation and technology • Lufthansa Technik Intercoat: 26 14 Automated process enhances efficiency Digital Fleet Solutions • Engine Health Management: 20 From monitoring to management Customer portrait • Support for Comair Limited: 22 A foothold in South Africa • Interview with Comair CEO 24 Erik Venter: “A much more advanced approach to maintenance” With the touch of a finger Categories The »nice Touch« system for Bombardier • News 3 – 5 18 Global 7500 jets sets new standards. • Personalities 13 • Events 27 • Products and services 28 • Contacts 30 Lufthansa Technik Connection 22 is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 A foothold in South Africa [email protected] · www.lufthansa-technik.com Editorial production Technical support for Comair Limited’s 737 fleet Editorial office: Flightlines, Hamburg is handled as part of a close partnership. Design: Art Works!, Hamburg Photos: Lufthansa Technik AG, Deutsche Lufthansa AG Printing: Beisner Druck GmbH & Co. KG Lufthansa Technik Connection 1.2019 News | 3 A new hangar by 2020 Lufthansa Technik Philippines plans to open a new hangar, allowing for growth of both its base and line maintenance business. www.lht-philippines.com onstruction will begin in early yearly base maintenance capacity by aircraft belonging to 30 other Asian and 2019, and the start of operations around 290,000 manhours. The comple- international airlines as well. Here the C is envisioned for early 2020. With tion of the project will also enable Lufthansa maintenance, repair and overhaul (MRO) the additional capacity, Lufthansa Technik Technik Philippines to better maintain its company concentrates especially on the Philippines will be able to better capture current A320 base maintenance require- rapidly growing market of the A330/A340 new business opportunities and have more ments, to complement its existing A380 aircraft family as well as for A380s. flexibility when it comes to long-term per- contracts and to sustain the growth of its Lufthansa Technik Philippines has about spectives. modification business with an additional 20 approvals from aviation authori- The new hangar will allow for an expan- widebody bay. Today Lufthansa ties including the US Federal sion of line maintenance with an additional Technik Philippines Aviation Administration (FAA), narrowbody bay, and for base maintenance maintains and over- the European Aviation Safety to capture new Airbus A330 and Boeing hauls not only the entire Agency (EASA) and numer- 777 market opportunities. Once operational, fleet of Philippine Air- ous other national civil the company is prepared to increase its lines but commercial aviation authorities. Expanded cooperation with UTC Aerospace PW1100G // UTC Aerospace Systems the A320neo. Under this agreement, Luft- “This is a great opportunity for two and Lufthansa Technik have signed a hansa Technik will develop repair capabili- companies to leverage each other’s component service contract for the main- ties for certain UTC Aerospace Systems knowledge, expertise and technology tenance and support of accessories for GTF engine accessories. UTC Aerospace and work together to develop improved the Pratt & Whitney PW1100G engine of Systems will provide GTF engine accesso- solutions that enhance the overall ry parts and certain repair services to customer experience.” Lufthansa Technik. The cooperation will “We are excited to continue our relation- enable both companies to offer improved ship with UTC Aerospace Systems,” aftermarket services at reduced operating said Dr. Johannes Bussmann, CEO of costs. Lufthansa Technik. “Our customers will “We are very pleased to expand our rela- benefit greatly as we combine Lufthansa tionship with Lufthansa Technik,” said Tim Technik’s maintenance, repair and over- White, President, Electric, Environmental & haul capabilities with the design knowl- Engine Systems, UTC Aerospace Systems. edge of UTC Aerospace Systems.” // 4 | News Lufthansa Technik Connection 1.2019 Budapest Arnstadt Hamburg Seoul Wizz Air relies on AVIATAR 1,000 Rolls-Royce Award for outstanding Digital Fleet Solutions // Wizz engines overhauled training quality Air and Lufthansa Technik have TCS® for Eastar Jet’s signed a ten-year AVIATAR 737 MAX fleet N3 Engine Overhaul Services Lufthansa Technical Training // agreement to provide the airline // A Rolls-Royce Trent 900 Lufthansa Technik has won an with innovative digital fleet solu- Total Component Support // engine powering an Airbus award from the business maga- tions. Key element in the partner- Korean low-cost carrier Eastar A380 of Korean operator Asiana zine Capital for outstanding ship approach is to improve the Jet has contracted Lufthansa Airlines is the 1,000th aircraft training quality. The company efficiency of Wizz Air’s technical Technik to supply components engine that has undergone received a perfect score of five operations by using AVIATAR’s for its new fleet of Boeing 737 maintenance in the shops of N3 stars, putting it among the finest modular solutions in the areas of MAX aircraft. With currently six Engine Overhaul Services (N3) in training companies in Germany. predictive and preventive mainte- aircraft on order, Eastar Jet has Arnstadt, Germany. The joint Lufthansa Technik also won a nance and reliability management. received its first two 737 MAX venture of Lufthansa Technik and leading place in the “dual-study Christian Ambiehl, Wizz Air’s at the end of 2018, with the Rolls-Royce has been in opera- training” category. Head of Maintenance, said: “We remaining four aircraft following tion for eleven years and current- This year, more than 700 com- have selected AVIATAR after a in mid-2019. ly employs over 700 people. panies took part in the study, detailed analysis of the offerings Similar to the support Lufthansa “This is another significant which was sponsored by Capital, available. The open and modular Technik provides for the air- milestone of our German-British the “Ausbildung.de” talent plat- architecture of AVIATAR together line’s Boeing 737NG fleet, the success story,” says Nicole Fehr, form and the employer branding with the strategic decision of our new Total Component Support Director and General Manager. agency TERRITORY EMBRACE. long-term partner Lufthansa (TCS®) agreement includes “With this experience and over The goal is to identify success Technik to neutrally offer access component maintenance as 40 international airline customers factors for training and dual-study even to its competitors, makes it well as spare parts leasing we are now an inherent and training programs in Germany. a unique platform. Competition through a component pool at mature partner within the global Candidates were judged and access to new markets have Eastar Jet’s headquarters at Trent MRO network.” The capac- according to the following criteria: been key to Wizz Air’s success in Gimpo International Airport in ity of the modern plant with its support for trainees, learning in the past 14 years and our digital Seoul. Likewise the airline will own test facility is between 150 the company, innovative teach- vision requires a neutral platform, be granted access to the corre- to 200 engines per year. Besides ing methods, company commit- which enables us to cooperate sponding spare parts pools of being the repair and overhaul ment and chances for success. digitally with our MRO and tech- Lufthansa Technik. experts for Trent 500, Trent 700, “The award is more than just nical operations partners within “Lufthansa Technik has met our Trent 900 and most recently the confirmation of our work. It also our growing route network.” expectations concerning the XWB, N3 also continues to grow shows that Lufthansa Technik is AVIATAR allows operators and support provided on the