The Lufthansa Technik Group Magazine 1.2019 January/February

Mobile Engine Services Corporate Sales Connecting our Keeping your customers Lufthansa Technik’s three Vice Presidents Corporate Sales highlight the engines flying special strengths of the MRO provider. Bundling value-adding products, we keep our customers’ engines on wing as long as possible. Digital Fleet Solutions From monitoring to management Engine Health Management is a new app on the AVIATAR platform.

Customer portrait A foothold in South Africa Technical support for Comair is handled as a close partnership.

2 | Content Lufthansa Technik Connection 1.2019

Corporate Sales • Interviews: 6 6 Connecting our customers • Gerald Steinhoff, Asia Pacific: 7 “We live in the Asian market” • Frank Berweger, Americas: 8 “Customers are at the heart of what we do” Connecting our customers • Robert Gaag, EMEA: 10 “Creating truly smarter maintenance” Lufthansa Technik’s three Vice Presidents Corporate Sales highlight the special strengths of the company. Lufthansa Technik Group • Lufthansa Technik Sofia: 11 Ten years of keeping customers flying • Lufthansa Technik Middle East: 17 Keeping your engines flying Growing for engine support and more Mobile Engine Services is a new offer, keeping Engine Services customers’ engines on wing as long as possible. • Mobile Engine Services: 14 Keeping your engines flying

Original Equipment Innovation • »nice Touch« IFE and CMS: 18 With the touch of a finger

Innovation and technology • Lufthansa Technik Intercoat: 26 14 Automated process enhances efficiency

Digital Fleet Solutions • Engine Health Management: 20 From monitoring to management

Customer portrait • Support for Comair Limited: 22 A foothold in South Africa • Interview with Comair CEO 24 Erik Venter: “A much more advanced approach to maintenance” With the touch of a finger Categories The »nice Touch« system for Bombardier • News 3 – 5 18 Global 7500 jets sets new standards. • Personalities 13 • Events 27 • Products and services 28 • Contacts 30

Lufthansa Technik Connection 22 is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 A foothold in South Africa [email protected] · www.lufthansa-technik.com Editorial production Technical support for Comair Limited’s 737 fleet Editorial office: Flightlines, Hamburg is handled as part of a close partnership. Design: Art Works!, Hamburg Photos: Lufthansa Technik AG, Deutsche Lufthansa AG Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 1.2019 News | 3

A new hangar by 2020

Lufthansa Technik Philippines plans to open a new hangar, allowing for growth of both its base and line maintenance business. www.lht-philippines.com

onstruction will begin in early yearly base maintenance capacity by aircraft belonging to 30 other Asian and 2019, and the start of operations around 290,000 manhours. The comple- international airlines as well. Here the C is envisioned for early 2020. With tion of the project will also enable Lufthansa maintenance, repair and overhaul (MRO) the additional capacity, Lufthansa Technik Technik Philippines to better maintain its company concentrates especially on the Philippines will be able to better capture current A320 base maintenance require- rapidly growing market of the A330/A340 new business opportunities and have more ments, to complement its existing A380 aircraft family as well as for A380s. flexibility when it comes to long-term per- contracts and to sustain the growth of its Lufthansa Technik Philippines has about spectives. modification business with an additional 20 approvals from aviation authori- The new hangar will allow for an expan- widebody bay. Today Lufthansa ties including the US Federal sion of line maintenance with an additional Technik Philippines Aviation Administration (FAA), narrowbody bay, and for base maintenance maintains and over- the European Aviation Safety to capture new Airbus A330 and Boeing hauls not only the entire Agency (EASA) and numer- 777 market opportunities. Once operational, fleet of Philippine Air- ous other national civil the company is prepared to increase its lines but commercial aviation authorities.

Expanded cooperation with UTC Aerospace

PW1100G // UTC Aerospace Systems the A320neo. Under this agreement, Luft- “This is a great opportunity for two and Lufthansa Technik have signed a hansa Technik will develop repair capabili- companies to leverage each other’s component service contract for the main- ties for certain UTC Aerospace Systems knowledge, expertise and technology tenance and support of accessories for GTF engine accessories. UTC Aerospace and work together to develop improved the Pratt & Whitney PW1100G engine of Systems will provide GTF engine accesso- solutions that enhance the overall ry parts and certain repair services to customer experience.” Lufthansa Technik. The cooperation will “We are excited to continue our relation- enable both companies to offer improved ship with UTC Aerospace Systems,” aftermarket services at reduced operating said Dr. Johannes Bussmann, CEO of costs. Lufthansa Technik. “Our customers will “We are very pleased to expand our rela- benefit greatly as we combine Lufthansa tionship with Lufthansa Technik,” said Tim Technik’s maintenance, repair and over- White, President, Electric, Environmental & haul capabilities with the design knowl- Engine Systems, UTC Aerospace Systems. edge of UTC Aerospace Systems.” // 4 | News Lufthansa Technik Connection 1.2019

Budapest

Arnstadt Hamburg

Seoul

Wizz Air relies on AVIATAR

1,000 Rolls-Royce Award for outstanding Digital Fleet Solutions // Wizz engines overhauled training quality Air and Lufthansa Technik have TCS® for Eastar Jet’s signed a ten-year AVIATAR 737 MAX fleet N3 Engine Overhaul Services Lufthansa Technical Training // agreement to provide the airline // A Rolls-Royce Trent 900 Lufthansa Technik has won an with innovative digital fleet solu- Total Component Support // engine powering an Airbus award from the business maga- tions. Key element in the partner- Korean low-cost carrier Eastar A380 of Korean operator Asiana zine Capital for outstanding ship approach is to improve the Jet has contracted Lufthansa Airlines is the 1,000th aircraft training quality. The company efficiency of Wizz Air’s technical Technik to supply components engine that has undergone received a perfect score of five operations by using AVIATAR’s for its new fleet of Boeing 737 maintenance in the shops of N3 stars, putting it among the finest modular solutions in the areas of MAX aircraft. With currently six Engine Overhaul Services (N3) in training companies in Germany. predictive and preventive mainte- aircraft on order, Eastar Jet has Arnstadt, Germany. The joint Lufthansa Technik also won a nance and reliability management. received its first two 737 MAX venture of Lufthansa Technik and leading place in the “dual-study Christian Ambiehl, Wizz Air’s at the end of 2018, with the Rolls-Royce has been in opera- training” category. Head of Maintenance, said: “We remaining four aircraft following tion for eleven years and current- This year, more than 700 com- have selected AVIATAR after a in mid-2019. ly employs over 700 people. panies took part in the study, detailed analysis of the offerings Similar to the support Lufthansa “This is another significant which was sponsored by Capital, available. The open and modular Technik provides for the air- milestone of our German-British the “Ausbildung.de” talent plat- architecture of AVIATAR together line’s Boeing 737NG fleet, the success story,” says Nicole Fehr, form and the employer branding with the strategic decision of our new Total Component Support Director and General Manager. agency TERRITORY EMBRACE. long-term partner Lufthansa (TCS®) agreement includes “With this experience and over The goal is to identify success Technik to neutrally offer access component maintenance as 40 international airline customers factors for training and dual-study even to its competitors, makes it well as spare parts leasing we are now an inherent and training programs in Germany. a unique platform. Competition through a component pool at mature partner within the global Candidates were judged and access to new markets have Eastar Jet’s headquarters at Trent MRO network.” The capac- according to the following criteria: been key to Wizz Air’s success in Gimpo International Airport in ity of the modern plant with its support for trainees, learning in the past 14 years and our digital Seoul. Likewise the airline will own test facility is between 150 the company, innovative teach- vision requires a neutral platform, be granted access to the corre- to 200 engines per year. Besides ing methods, company commit- which enables us to cooperate sponding spare parts pools of being the repair and overhaul ment and chances for success. digitally with our MRO and tech- Lufthansa Technik. experts for Trent 500, Trent 700, “The award is more than just nical operations partners within “Lufthansa Technik has met our Trent 900 and most recently the confirmation of our work. It also our growing route network.” expectations concerning the XWB, N3 also continues to grow shows that Lufthansa Technik is AVIATAR allows operators and support provided on the Boeing its engine component repair an attractive training organization other participants in the MRO 737NG,” said Daniel Yim, Gen- capabilities. // for ambitious young people,” market to collaborate on an eral Manager of the purchasing says Kristin Bakonyi, Manager open and neutral platform. team from Eastar Jet. “There- HR Marketing for Apprentices It is an OEM-spanning platform, fore we are looking forward to & Young Talent Programs at independent of Lufthansa the expanded component Lufthansa Technik in Hamburg. // ­Technik or any MRO service supply for our Boeing 737 MAX contracts, serving as a central fleet aimed at achieving the and connecting hub for digital same results.” // products and services for the aviation industry. //

Stay up to date! Customer Newsletter // Lufthansa Technik’s online customer newsletter Connection Flash supple- www.lufthansa-­ ments our popular ­bi-­monthly Lufthansa Technik Group ­Magazine Connection with first-hand news technik.com/­ on innovative technologies and developments, new services and offers, and future events. // newsletter Lufthansa Technik Connection 1.2019 News | 5

Rome

Singapore

Shenzhen Tel Aviv

Engine wash for SIA New warehouse Engineering Company in Rome

Reverser services Cyclean®// Lufthansa Technik A321LR support Logistic services // At the end for Asiana Airlines has signed its first Cyclean® for Arkia of October, Lufthansa Technik Engine Wash contract with SIA Logistik Services opened a new Lufthansa Technik Shenzhen Engineering Company Limited Total Technical Support // Arkia warehouse at Rome’s Fiumicino // Asiana Airlines has signed (SIAEC), a cooperation set to Israeli Airlines has signed a com- International Airport for the Italian a five-year agreement for the last for five years. With this con- prehensive technical services airline Alitalia. In collaboration technical support of V2500 tract, SIAC will now clean the contract with Lufthansa Technik. with Lufthansa Technik Milan, thrust reversers with Lufthansa engines of its major customers Within the framework of a ten- which is acting as a local part- Technik Shenzhen. Under the in the Singapore Airlines Group year agreement, Lufthansa ner, the new warehouse offers terms of the agreement, the with Cyclean® Engine Wash at Technik will support the airline space for around 800 compo- Lufthansa Technik subsidiary the Singapore-Changi Airport. with Total Technical Support nents on an area of 350 square will support Asiana Airlines in Shortening conventional engine (TTS®) including Technical meters. developing in-house capabilities washing time by up to 80 per- Operations Management (TOM) The warehouse is operated by for the V2500 thrust reverser cent, Cyclean® Engine Wash is for Arkia’s three Airbus A321LR Lufthansa Technik Milan and and related components by performed as part of mainte- aircraft. The first aircraft deliv- a selected external service providing technical training, nance work, in transit between ered from the OEM to Arkia will provider. Logistics processes tools and equipment as well as two flights or overnight. be the first aircraft of the and IT systems are provided by on-site support. Foo Kean Shuh, Senior Vice A321neo type to feature the Lufthansa Technik Logistik The aim is to establish a flexible President of Line Maintenance long-range configuration. Services. Eight employees are and mutually beneficial cooper- and Cabin Services of SIAEC, “Arkia has been modernizing its already on site and operate the ation based on the respective says: “Cyclean® Engine Wash entire fleet, moving to a full jet warehouse around the clock, expertise and needs of both from Lufthansa Technik is a fleet for its regional and interna- all year round. companies and to deepen their product that has been proven tional routes,” says Nir Dagan, Aside from daily warehousing, relationships. With the quality to effectively and efficiently President and CEO of Arkia. additional services will also be standards and experience of wash many types of engines, “We were looking for the best provided for Alitalia at the new Lufthansa Technik Shenzhen, enabling SIAEC to create higher support for our new fleet and warehouse location. One exam- Asiana Airlines will take a signi­ levels of productivity and ope­ we are happy and proud to rely ple is the retrieval of an item ficant step towards building its rating efficiency. We are pleased on Lufthansa Technik’s experi- within just six minutes. Further- own repair capabilities. to be able to offer this service to ence and expertise to support more, transport to ten different “This joint approach allows us our airline customers, which the new era of Arkia. I feel this transfer stations is guaranteed, to build innovative repair servi­ will improve the performance of combination of the latest aircraft including direct transport to the ces that cover more than the their engines.” models with the best support aircraft. // V2500 thrust reverser, with “We are delighted about the in the market are the basis for benefits such as increased long-term partnership with Arkia’s development.” aircraft availability and a close SIAEC and look forward to “This contract is a milestone for relationship with a world-class further expanding our presence us, as it is our first major contract MRO service provider,” said an in Southeast Asia in the future,” with Arkia. We are very much Asiana representative on behalf says Gerald Steinhoff, Senior honored and proud that we of Chang Young-il, Executive Vice President Corporate were selected by Arkia to sup- Vice President Maintenance & Sales Asia Pacific at Lufthansa port the A321LR fleet with our Engineering at Asiana Airlines.// Technik. // TOM services,” says Georgios Ouzounidis, Senior Director Corporate Sales Europe at Luft­hansa Technik. // 6 | Corporate Sales Lufthansa Technik Connection 1.2019

Connecting our customers

Better than any other MRO provider, Lufthansa Technik brings together airlines and fosters a manufacturer-independent discussion. Lufthansa Technik’s three Vice Presidents Corporate Sales highlight the special strengths of the company in each of their areas of responsibility.

Gerald Steinhoff, Vice President Corporate Sales Asia Pacific; Frank Berweger, Vice President ­Corporate Sales Americas, and Robert Gaag, Vice President Corporate Sales EMEA (from left to right). Lufthansa Technik Connection 1.2019 Corporate Sales | 7

“We live in the Asian market”

Gerald Steinhoff, Vice President Corporate Sales Asia Pacific, discusses the strengths of Lufthansa Technik in the MRO industry’s largest growth market, particularly in terms of services for new aircraft types such as the Airbus A350 and the digital platform AVIATAR.

How would you currently describe the most Here we are working with the CASC, an organization important features of the Asia Pacific market? with which we have a long and growing strategic part- Gerald Steinhoff: At about seven percent, the growth nership. In addition, I am really pleased about the rate of the MRO market in Asia is unbroken in outpac- expansion of our contract with Eastar Jet. We will now ing other regions. The Chinese market is a major force supply components to the airline’s future 737 MAX in this trend with a rate of about ten percent, especially aircraft in addition to its fleet of Boeing 737NGs. with China’s major airlines, which also have significant We are also bringing our partnership with Honey- growth objectives for their fleets. Asia remains a dynamic well to life in the region. We are a licensed component market where new airlines are taking to the skies and repair center and exclusive global asset provider for all new MROs are being set up – just look at the national Honeywell A350 components and the HGT 1700 APU. programs at U-Tapao in Thailand and in Malaysia. We are on site at customer locations with the manage- ment of Honeywell and can show them how they How is Lufthansa Technik positioned can benefit from this partnership. That is very welcome. in terms of this steady market growth? What has really paid off for our customers and for us is Which services illustrate the added value that the development of strong local company structures Lufthansa Technik provides for the region? that extend far beyond sales. We now have decision- We are successful in the region with a number of makers on site as well as local managers for our product special products and services that extend beyond sales, bid management and even human resources. commodities. One example is our connectivity solution We live in the Asian market, feel right at home in the Lconnect, which we provide as part of complete IFEC culture and have developed a strong understanding of solutions in a partnership with Mahata Aero Teknologi, it. We increasingly use local employees wherever we Lufthansa Systems and Inmarsat to customers in the can. The influential and complex Chinese market, region. which is very meaningful to me personally, is a good example of how well we have developed and structured networks of partnerships – with airlines, manufacturers, and especially with COMAC and the CASC.

What value does this add to the business in the region? We have become faster in our teamwork and in our internal collaboration, and we have made improvements in terms of transparency. Today we can also discuss solutions at an earlier stage and make faster decisions.

Which aircraft types have been particular success stories for Lufthansa Technik in Asia Pacific? We are the market leader for the A350 in Asia. In par- ticular I’d like to mention the 2018 component support contract for the fleet of A350s belonging to Air China, the first operator of this aircraft type in mainland China. 8 | Corporate Sales Lufthansa Technik Connection 1.2019

Lufthansa Technik is the market leader Photo: airchina.com for the A350 in Asia.

“Customers are at the heart

I’m also very pleased about the first comprehensive of what we do” engine wash contract with SIA Engineering Company Limited. With this contract, SIAEC will now clean the engine types of its major customers under Singapore Airlines Group with our highly efficient Cyclean® Engine Wash at Singapore-Changi Airport. Local capacity growth, digitalization and customer orientation are the most What role does digitalization play in Asia? One of the aspects of digitalization that airlines in my important issues right now for Frank region are especially interested in is preventive Berweger, Vice President Corporate maintenance; that is, knowing at an early stage which resources will be needed after a landing in order to Sales Americas. He describes how exchange a certain component. On the other hand, Lufthansa Technik operates in the North airlines are also very interested in the optimal use of a component’s service life on board the aircraft. The and South American markets and how it main objective is not to replace a part too early, but at is expanding its offer to airlines. the same time to prevent a failure during operations.

What is the customer feedback for AVIATAR? What are the main features AVIATAR is a great platform. It’s simply unique. At MRO of the market in the Americas? Asia-Pacific, our customers confirmed that we are Frank Berweger: When we talk about the markets in ahead of the market and other providers with this the Americas, we have to distinguish between north product. Still, we have also noticed concerns about and south. North America is a very mature market that data ownership among our customers in the region. is currently making a gradual transition from old to What convinces them is the argument that we want to new aircraft types. In South America, we see higher have an independent platform and have no intention growth rates than in the north in spite of economic of taking data from them and then selling it back to and political problems. Existing and new low-cost them. We at Lufthansa Technik are the only ones who carriers are playing an ever more important role there. can guarantee this. What both continents have in common is that their competitive situations are changing, particularly with What special function does Lufthansa regard to aircraft manufacturers: Boeing is more Technik offer its customers? heavily represented in North America and Airbus in One special aspect of our role is that we are better South America. able than any other provider to bring together airlines and foster a manufacturer-independent discussion. How is Lufthansa Technik positioned We hear this over and over again at such places as to deal with these developments? conferences and workshops like the A350 community, We are well positioned in both regions and are grow- which met twice in Hong Kong. AVIATAR makes a ing much faster than the market, with an average positive contribution here, too. It provides a platform growth rate of eleven percent annually. We are meet- for exchanges. Real transparency is created by ing the airlines’ needs with our services, especially ­sharing solutions and information. That’s our primary those for new aircraft types such as the A320neo, interest. 737 MAX and 787. We signed several contracts here in 2018, including full technical support for WestJet’s fleet of 787s, component supply for Air Canada’s Gerald Steinhoff 737 MAX aircraft and component supply for the new Vice President A320neo fleet of Avianca Brazil as part of a larger Corporate Sales Asia Pacific Phone +65-6733-5539 agreement. We win over customers – and I don’t mean [email protected] just low-cost carriers – with our large service portfolio, Lufthansa Technik Connection 1.2019 Corporate Sales | 9 Photo: aircanada.com

Air Canada entrusted Lufthansa Technik with component supply for its Boeing 737 MAX fleet.

our single-source support packages and our attractive, Photo: westjet.com market-driven products. We are getting very positive customer feedback, for instance for our Mobile Engine Services with our repair stations in Tulsa and Montreal (see page 14). We are also well represented in air- frame maintenance. Lufthansa Technik Puerto Rico now has five overhaul lines running and is completely booked at the moment.

How is Lufthansa Technik responding to the strong demand in the region? WestJet is the first North One of our major challenges right now is to continue American customer using the digital platform expanding capacities in all areas in line with market AVIATAR. growth and in response to our customers’ require- ments. This also includes partnerships with engine and component manufacturers, so that we can offer our customers cost-efficient, innovative repairs for new technologies. We are already partnering with manufac- turers such as Pratt & Whitney, GE, Parker and Honey- well. And we’re concluding new agreements – includ- we offer to master this challenge together with our ing the one last year with the FADEC Alliance for com- customers before it becomes a major obstacle to their ponents used in LEAP engines. We intend to continue success. We have our own good answers. To be more growing and plan, in particular, to offer more local attractive as an employer, we offer a training program capacities for airlines in the region – capacities for that includes early practical experience based on both technical services and customer service through European models. We took this approach when we local contacts. expanded Lufthansa Technik Puerto Rico. We also work closely with local schools. How can you reach customers in the Americas even better? What role does digitalization play for airlines in the Our motto is “customer centricity” – we put customers Americas, and what has been the reaction to the at the heart of what we do. This effort includes asking digital MRO platform AVIATAR? questions proactively, reacting quickly, communicating Digitalization was one of our focal points in 2018, and frequently and providing solutions rapidly. We already that will be the case this year as well. In 2018, WestJet have a large number of local contact partners in the became the first North American airline customer of regions and will add more of them in the future. It is AVIATAR for their new, data-heavy 787s, and I am very very important to have a local presence, speak the confident that there will be more soon. Both North and language and have a cultural sense of the market and South American airlines have a steadily growing interest mentality – particularly in the different countries of in our digital MRO platform. Triggered by the vision of Latin America. With the help of our competitive cost AVIATAR – launched at MRO Americas 2017 and structures and the innovative ideas that develop from technologically rooted in the open source communities Lufthansa Technik’s engineering know-how, we will of Silicon Valley – many airlines have now established continue to be there for our customers and provide digital and analytics teams. These could become them with attractive services. ­perfect partners for co-creation or potential users of AVIATAR’s Software Development Kit. You need qualified employees in order to expand your capacities – how would you describe the job market in the aviation industry? Frank Berweger Vice President Corporate Sales Americas Finding employees is an increasing challenge for both Phone +1-305-379-1222 us and our customers. Using our global experience, [email protected] 10 | Corporate Sales Lufthansa Technik Connection 1.2019

“Creating truly smarter

maintenance” the needs of the partner, similar to our internal cooperation in the network. We are also ready to start base maintenance for new aircraft types. In 2018, the first Robert Gaag, Vice President Corporate Sales EMEA, explains 737 MAX C-check was done at Lufthansa Technik Budapest. Lufthansa Technik Malta Lufthansa Technik’s approach to the MRO market in Europe, received the base maintenance approval the Middle East and Africa – an effort that focuses strongly on for the A350. In line maintenance, we will focus on further expanding the network in increasing the technical reliability of its customers’ fleets. Europe at selected growth destinations.

How does the AVIATAR digital platform benefit European airlines in particular? How would you How is Lufthansa Technik positioned in The clear target is to improve our custom- describe the most the region in terms of its core products, ers’ technical dispatch reliability: no disrup- important features of the component and engine services? tions, no surprises. European Flight Com- EMEA region right now? We realize that we are reaching the capac- pensation Regulation 261/2004 is creating Robert Gaag: Within EMEA you have to ity limit of our component workshops in a tremendous cost pressure in the event of differentiate. In Europe, we continue to see Hamburg; we are looking for ways to delays. A platform such as AVIATAR will be moderate growth of about four percent. expand capacities for high-technology an extremely valuable tool in the future. It The MRO market in the Middle East and component repairs. The focus is clearly on creates an integrated view of the customer Africa is growing faster than Europe, even new fleets and new technologies. With fleet with the help of predictors, reliability though this growth started at a much lower the development of predictors and even management, health management, etc. level. In Europe, we are the “MRO Power prescriptors (i.e. prediction including maybe beyond just technical applications. House” with a large market share. We are maintenance actions) using the enormous Along these lines, we will be able to also well positioned for the future in a variety amount of data generated on board each expand the paperless maintenance system of services for new aircraft types, such as flight, AVIATAR will be a powerful differen- that we already use for the Lufthansa fleet the A320neo, 737 MAX and 787. In the tiator of intelligent MRO services. to other customers. Middle East and Africa, we are currently As far as engine services go, we will be establishing our market position first, with focusing first on improving the turnaround Where do you think the digitalization selective activities in local shops, joint times and the on-time delivery of our of technical operations will create added ventures or cooperation partners. shops. Last year was characterized by a value in the long run? noticeable bottleneck in the supply chain I see two important areas in particular What opportunities does of parts manufacturers and by our entry where AVIATAR will create good connec- Lufthansa Technik have in the Middle into new engine types, like the PW1100 tions. First, it will help tech ops managers East and Africa? and LEAP. With the continuation of the and troubleshooters improve transparency Our target here is to create activity clusters global expansion of our Mobile Engine about the specific status of each aircraft in with partners in strong aviation growth cen- Services, we are truly helping our custom- their fleets and to avoid disruptions in their ters. One good example of this is our com- ers’ mobility over the long term (see page operations. Second, with a connected mitment in South Africa with Comair (see 14). When the first GEnx engine arrives in ­digital platform like AVIATAR, the tech ops page 22), which forms a type of nucleus to the shop in spring 2019, our XEOS joint manager will be able to use his IT system offer similar services to the nearby market. venture in Poland will gradually go into to simply approve automatically generated In terms of fleet size, I believe the Middle operation. maintenance actions, such as predicted East is going through a consolidation component or premature oil changes. As a phase at the moment. But the MRO market What is the current situation result, the manager will have a better grip is still growing at above-average rates due in aircraft maintenance? on the technical dispatch reliability of his to the aging of the fleet. With long-term Our base maintenance network in Europe fleet. All in all, we are creating truly smarter contracts secured, we have for example is pretty much complete; we run it at full maintenance. significantly expanded the facilities and capacity with excellent overall perfor- services of Lufthansa Technik Middle East mance. To extend these services, we are Robert Gaag in Dubai (see page 17). seeking cooperative partnerships with Vice President Corporate Sales EMEA some shared services – such as engineer- Phone +49-40-5070-68406 ing or material planning – customized to [email protected] Lufthansa Technik Connection 1.2019 Lufthansa Technik Group | 11

Ten years of keeping the needs of the partner, similar to our customers flying internal cooperation in the network. We are also ready to start base maintenance for new aircraft types. In 2018, the first 737 MAX C-check was done at Lufthansa Celebrating its tenth anniversary, Lufthansa Technik Sofia can look back at Technik Budapest. Lufthansa Technik Malta received the base maintenance approval having rapidly developed into a major pillar of the Lufthansa Technik base for the A350. In line maintenance, we will maintenance network – and one of the biggest MRO facilities in Eastern Europe. focus on further expanding the network in Europe at selected growth destinations.

How does the AVIATAR digital platform benefit European airlines in particular? The clear target is to improve our custom- he first airplane rolled into the hangar of the overhaul lines is a clear visual manifestation of the ers’ technical dispatch reliability: no disrup- then newly established Lufthansa Technik Sofia rapid development and success that Lufthansa Technik Sofia tions, no surprises. European Flight Com- T facility in October 2008. That date could not be Sofia has achieved in just one decade. pensation Regulation 261/2004 is creating more symbolic, because ten years later, the Bulgarian a tremendous cost pressure in the event of company once again opened a new hangar – this From two to eight overhaul bays delays. A platform such as AVIATAR will be time the biggest clear span hangar on the Balkan an extremely valuable tool in the future. It Peninsula. About 900 aircraft overhauls, many service Lufthansa Technik Sofia began operations modestly, creates an integrated view of the customer portfolio and facility expansions, a growing staff base with two base maintenance lines for Airbus A320 fleet with the help of predictors, reliability and the take-over of more responsibilities within the and Boeing 737 aircraft. In 2011, three additional management, health management, etc. base maintenance network lie between these two base maintenance lines were added to the facilities. maybe beyond just technical applications. milestones. The new hangar with its three additional Since then, the company has also performed line Along these lines, we will be able to expand the paperless maintenance system that we already use for the Lufthansa fleet to other customers.

Where do you think the digitalization of technical operations will create added value in the long run? I see two important areas in particular where AVIATAR will create good connec- tions. First, it will help tech ops managers and troubleshooters improve transparency about the specific status of each aircraft in their fleets and to avoid disruptions in their operations. Second, with a connected ­digital platform like AVIATAR, the tech ops manager will be able to use his IT system to simply approve automatically generated maintenance actions, such as predicted component or premature oil changes. As a result, the manager will have a better grip on the technical dispatch reliability of his fleet. All in all, we are creating truly smarter maintenance.

Robert Gaag Vice President Corporate Sales EMEA Phone +49-40-5070-68406 [email protected] 12 | Lufthansa Technik Group Lufthansa Technik Connection 1.2019

A good opportunity to celebrate with Bavarian traditions: In only ten years, Lufthansa Technik Sofia developed into a major pillar of the Lufthansa Technik overhaul network.

maintenance services for Airbus A320, Boeing 737 and Embraer 190 aircraft in Sofia and at newly estab- lished line maintenance stations at Varna and Burgas airports. Today, Lufthansa Technik Sofia offers its 60 customers a wide range of services: pre-flight, daily and weekly checks as well as A-, B-, C-, IL- and D-checks, complemented by additional services such as aircraft painting, special interior work and AOG support. Eight narrowbody aircraft can be accommodated and worked on in parallel at the expanded facilities. Perfectly located to serve customers in Europe, the Facts & Figures Middle East and North Africa, this MRO company represents an excellent basis for a highly-competitive + Founded in 2007 price-performance ratio. + Joint venture of Lufthansa Technik and the Bulgarian Airways Group www.lufthansa- 2 Central functions for the network technik.com/lufthansa- + 50,000 m facility technik-sofia + Eight overhaul bays During its development, Lufthansa Technik Sofia also + More than 1,100 employees established a leading role within the Lufthansa Technik + Base and line maintenance services for base maintenance network. These days, it hosts multi- Airbus A320 family, Boeing 737CL/NG ple central service departments to support the other and Embraer E190 (only line maintenance) facilities in Budapest, Malta, Shannon, Puerto Rico and + More than 60 airline customers the Philippines. These include planning and engineer- + More than 900 aircraft overhauls ing, material management, information management in the last ten years and logistics for managing aircraft layovers around the world. At the same time, Sofia has become the location of choice for off-shore administrative services bustling future. The day after the anniversary celebra- for the Lufthansa Technik Group. In an approach tions, the company happily went back to work again intended to innovate and to broaden the service port- and welcomed the first aircraft in the brand new west folio in base maintenance even further, the overhaul wing building. The expansion of the facility has led to division set up six project teams in Sofia which work an increase in the number of production lines, making together closely with central departments at the it possible to accommodate eight aircraft in parallel. Group’s headquarters in Hamburg. These are perfect conditions for the start into a high In this fast-paced progression, the tenth anniversary season with numerous projects for various customers offered a welcome opportunity to pause for a moment that will keep the Bulgarian MRO company as busy and celebrate these successes with the motto “Ten as ever. years of keeping you flying”. The Lufthansa Technik Sofia site was transformed into a “little Munich”. In a tradi- tional tent, with German bratwurst, beer and authentic Bernhard Lindorfer Manager Facility Development Schuhplattler, a Bavarian dance, the employees and Phone +359-2-4601-721 guests looked back on the past ten years and into a [email protected] Lufthansa Technik Connection 1.2019 Personalities | 13

Farewell to Dr. Thomas Stueger HARALD GLOY, formerly Vice President Component Services of Lufthansa Technik, was appointed At the end of 2018, Dr. Thomas Stueger, Chief Executive Technical Operations, to the Executive Board of Lufthansa Logistics & IT and a member of the Executive Board of Lufthansa Technik Cargo with responsibility for Operations. since November 2004, retired after 25 years with Lufthansa Technik. The 46-year-old industrial engineer thereby succeeds Soeren Stark, who has led Oper- // On the occasion of his official farewell the aviation industry and to one or two ations since April 2016 and has joined the to retirement, Dr. Stueger expressed his surprises. Where exactly this will lead me, Executive Board of Lufthansa Technik on gratitude for having been able to help I don’t want to commit myself to today. 1 January 2019 with responsibility for the develop Lufthansa Technik into a com- But it won’t be really quiet for sure.” areas Fleet Services, Base Maintenance, pany that is undisputedly the world leader Dr. Thomas Stueger studied Industrial Components, Logistics, IT and Quality in its field. He wished the company to Engineering at the Technical University Management. Harald Gloy graduated as an continue on its successful path with of Graz. Working as a research assistant engineer having studied Industrial Engineer- competence and self-confidence: “I wish at the university, he was awarded a ing at the TU Berlin and Arizona State Uni- Lufthansa Technik that it will continue to ­doctorate in engineering in 1988. versity. After some early roles with Lufthansa internationalize and still retains its genes Dr. Stueger joined Lufthansa Technik in Technik Logistik, he began his career with of a small and medium-sized enterprise. Hamburg in 1989 as a project manager Lufthansa Technik in Business Development Likewise, that it remains a company that in Materials Management. In 1991 he in 2003 and headed up the Aircraft Over- not only promotes the talents and com- became head of the Systems project. haul and Modification unit in Hamburg from petencies of all its employees, but also In 1994 he was appointed Head of Infor- 2006 onwards. Following various manage- challenges them, thus providing a plat- mation Systems. Between 1997 and ment roles in Component Maintenance form for personal development as well. 2000 Dr. Stueger headed up the Aircraft Services and Engine Services, he has led And of course I wish us all a successful Component Services division. In February the Component Services division at Lufthansa future with our Lufthansa Technik.” 2000 he was appointed Head of Aircraft Technik since 2014. // Asked about his ideas for the future, Maintenance at Lufthansa Technik in he said: “I am looking forward to being Frankfurt and became a member of the JULIA BRIX has joined the more in control of my own time again, Executive Board of Lufthansa Technik Hamburg sales team of Lufthansa but also to a change of context beyond in 2004. // Technik as Corporate Key Account Manager. With a bache- lor’s degree in Business Administration she joined Lufthansa Technik in 2012 and gained business experience in various finance and controlling positions throughout the company in Hamburg and the United States. For the last three and a half years Julia Brix was heading the Business Devel- opment and Process Management team of Mobile Engine Services, developing a new network of production facilities around the globe tailored to customer needs. //

At the official farewell, Carsten Spohr, Chairman of the Lufthansa Group (left picture, right), thanked Dr. Thomas Stueger for his many years of dedication to Lufthansa Technik. COLLEEN WILSON has joined the Lufthansa Technik sales team as Director Corporate Sales for North America. She has a bachelor’s degree in psychology from the University of South Florida and will graduate BERNHARD KRUEGER-SPRENGEL has taken with an Executive MBA from the University over the responsibility as head of Technical Fleet Manage- of Florida in April 2019. Colleen Wilson has ment of Lufthansa German Airlines as of January 2019. over six years of sales and purchasing expe- Bernhard Krueger-Sprengel joined Lufthansa in 1990 as rience in the aviation industry. For the past a project manager in Aircraft Maintenance in Frankfurt. two years she has been a Surplus Trading After serving in numerous responsible management posi- Manager for Lufthansa Technik Component tions – among others he was responsible for the technical Services in Miami Lakes, specializing in operation of Boeing 747 and the Airbus A330 fleet – he became President and procurement and acquisitions of component CEO of Lufthansa Technik Philippines in 2007. In autumn 2012 he took over material. Prior to that she worked with an air- responsibility as Senior Vice President for Engine Services at Lufthansa Technik craft surplus provider, managing acquisitions from Dr. Johannes Bussmann, a position he filled until his latest promotion. A suc- and surplus fulfilment contracts for custom- cessor to Bernhard Krueger-Sprengel in this latest function had not been appointed ers Luft­hansa Technik, MTU Maintenance by the editorial deadline of this issue of Connection. // Canada and American Airlines. // 14 | Engine Services

www.lufthansa- technik.com/ ast-engines

Keeping your engines flying

Bundling a triad of value-adding products, Mobile Engine Services is an offer from Lufthansa Technik with a single goal in mind: to keep customers mobile, that is, to keep their engines on wing as long as possible by avoiding or postponing regular shop visits.

he idea behind the product Mobile ings as a result of a significantly shorter quick on-wing or on-site solutions. Finally, Engine Services is straightforward: turnaround time and decreased transpor- Cyclean® Engine Wash enables engine T Classic overhaul events are avoided tation costs. To keep aircraft flying and washing to be performed in just one hour. or postponed through the use of surgical enhance engine performance, Mobile repair solutions with minimum workscope Engine Services integrates three of Luft- Your regional workshops that can be carried out directly at the hansa Technik’s unique, value-adding ser- ­customer’s location or in a regional repair vices under one roof: Repair stations pro- The Lufthansa Technik Group currently has ­station. Compared with a regular shop visit, vide surgical repair solutions without costly four repair stations around the world. In this approach reduces costs by limiting the overhauls in a major engine shop. The addition to Frankfurt, they are located in scope of repairs, and generates other sav- ­Airline Support Team (AST® Engines) offers Tulsa at BizJet, in Montreal and at Lufthansa Engine Services | 15

company, and naturally serve as a key pillar in the company’s growth program. The scope of a repair station event is flexible and based on the customer’s requirements, but the goal is always the same: to fix the technical defect in an engine on time. The turnaround time can extend to 30 days when, for instance, a high- pressure compressor module swap is scheduled. Yet in Tulsa, extensive tasks such as these can be handled without any prob- lems. The test cell available there also offers one key benefit: Many customers in North America want a test run even after small events so that they can be absolutely sure about the quality of the installed engine. Of course, a repaired engine can be delivered without a test as well. Currently the Tulsa test stand is being upgraded for CFM56-5B engine types. In 2019, the repair station in Montreal, which specializes in CFM56 engines, will also be Technik Shen- All these measures will effectively developed further and move into facilities zhen. Under a expand the Tulsa facility’s capacity by 125 with increased capacity. planned expan- percent. To make the most of it, more than sion, more repair 100 engine mechanics will be hired to The engine rescue brigade stations will be added work exclusively at the Tulsa repair station to the network in the near and for AST® events. To ensure that they Lufthansa Technik wants the Airline Support future. At the same time, the are properly trained, Lufthansa Technik, Team service that is part of Mobile Engine Cyclean® network, which consists of the City of Tulsa and the State of Oklaho- Services to earn the same excellent reputa- more than 20 engine wash service stations ma have created a training program that tion in the Americas that these mobile repair on four continents, ideally complements is similar to the German training concept. experts have enjoyed elsewhere for years. repair services. After being washed, Participants will earn their licenses as air- In the United States, mobile technician engines demonstrate clear and measurable frame and powerplant mechanics (A&P) teams for on-wing or on-site repairs are improvements in terms of fuel consumption in a combination of theoretical instruction not yet very familiar, but Lufthansa Technik and EGT margin. and practical training at operations such as is already capable of sending a team of Tulsa is currently going through a BizJet. The first graduates of this program mechanics from Tulsa to the customer’s dynamic expansion phase. Last year alone, have already been integrated into the aircraft within 24 hours. AST® offers its workforce was expanded by 50 percent to 165 employees. A remodeled hangar By solving technical problems with- will go into operation in 2019, and the com- out a classic shop visit, Mobile Engine Services provide a substantial pany’s capacity for work on V2500 engines economic advantage. will be expanded from four lines to six. MRO shop Along with its capacity expansion, Tulsa will see the introduction of a new engine type. The addition of the CFM56 series is Mobile Engine Services in preparation and is scheduled to be completed toward the middle of the year. First in the series will be the CFM56-5B, Problem Solved initially with three lines. On-wing On-site Repair station 16 | Engine Services Lufthansa Technik Connection 1.2019

nuary 2 Ja 01 0 9 3 - 9

2 Aero- innovative services ranging from trouble- ment that is used routinely to improve Engines A shooting to scheduled maintenance and engine performance. It can also be AmericasS Dallas, U from inspection to quick module changes. used for all new engine types, including Conveniently, the expert teams bring all the the LEAP and GTF (PW1100 and PW1500), required material, equipment and tools for which engine washing has already been with them. successfully performed. The results have The Lufthansa Technik developed shown that the new engines respond engine wash system Cyclean®, which is particularly well to the process. In addition available as a leased or service product, to the reduced fuel flow, EGT margin is becoming an increasingly important improvements of up to 18 degrees – and element of Mobile Engine Services. In even up to 23 degrees for LEAP and GTF North America the world’s most advanced engines – were achieved. The continuously engine washing system is available as growing Cyclean® network is aiming to in the shortest amount of time and with a service at seven locations: Atlanta, expand in 2019: Three new locations are maximum efficiency. The regular use of Los Angeles, Ontario, San Francisco, scheduled to be built on the East Coast the Cyclean® engine wash system by itself Las Vegas and Montreal – Orlando became of the Americas. is an effective way to ensure efficiency and the seventh site in December 2018. The long service life. With this portfolio, Mobile systems are extremely mobile, a feature Local power worldwide Engine Services provides assistance that that enables the equipment from Atlanta to is perfectly designed to meet customers’ be used, for instance, in Florida. The big- Mobile Engine Services offered by Lufthansa needs, not just in the Americas, but around gest operational strength of Cyclean® is Technik around the world form a high- the world. that a test run after the washing process is quality product triad that serves as a guar- only rarely required. This results in sub- antee of maximum performance for the stantial savings of time and money and new generation of engines. Drawing on its Marc Wilken enables engine washing during a normal decades of airline experience, Lufthansa Senior Director Product Sales and Engine Lease turnaround directly at the gate. Cyclean® Technik has developed a service spectrum Phone +49-40-5070-64013 has proven itself and become an instru- that can help technical engine problems [email protected]

www.lufthansa-technik. Performing an engine repair on wing: The Airline com/cyclean Support Team (AST®) services of Lufthansa Technik have gained an undisputed reputation for speed and quality of work. Lufthansa Technik Connection 1.2019 Innovation and technology | 17

The new facilities of Lufthansa Technik Middle East offer additional workshop space for the expanded service portfolio.

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1 MRO

Middle East) E A Growing for engine support and more Dubai (U

The aviation market in the Gulf region is steadily expanding – and so is Lufthansa Technik Middle East in Dubai. To meet growing customer demands, the company has doubled its facilities and added new services to its portfolio.

ufthansa Technik Middle East has significantly At the same time, Lufthansa Technik Middle East expanded its facilities and services. The hangar also increased its capabilities for Airframe Related L and workshop space at the main facility in the Components (ARC®) and is investing in 787 composite Aviation District at Dubai South was doubled from repair capability, such as the inlet cowls. The facility 2,500 to 5,000 square meters – only one year after has also invested into local nacelle and radome www.lufthansa-technik. the opening of the location. “It was quite a challeng- spares for 787, 777 and A320 aircraft. Additional local com/lht-middle-east ing project,” says Ziad Al Hazmi, CEO of Lufthansa mobile teams can now perform on-wing work for Technik Middle East. “In only three months, we ­certain repairs on customer sites within the region, expanded the facility and got it operational. We got significantly reducing costs and turnaround times. In a lot of support from the Lufthansa Technik network cooperation with DC Aviation, the company also per- and also from different government agencies and formed a couple of A-checks for customers in Dubai. authorities.” Besides its recently expanded facility at Dubai South, Lufthansa Technik Middle East also operates a ware- Service portfolio expanded house at Dubai airport, where more and more parts are stored for local spares support. The company also With a passed B-rating audit of the German Federal offers AOG support, landing gear services, engine Ziad Al Hazmi Aviation Office (LBA), Lufthansa Technik Middle East wash services and a local material support desk. Further CEO of Lufthansa Technik Middle East expanded its portfolio. Lufthansa Technik Middle evaluation of additional capabilities for the region is Phone +971-440-57550 East can now perform Quick Engine Changes (QEC) ongoing – depending on customer requirements. [email protected] on the very large power plants. The service also includes the preparation of the necessary documen- tation for authorities and further processing, as well as logistics and administrative support along the supply chain. Certain engine components are directly checked

for possible damage in the workshops in Dubai. To The hangar and workshops offer these new services, the company doubled its in the Aviation District work space and installed the appropriate infrastructure, at Dubai South now cover such as cranes. About 20 new engine mechanics 5,000 square meters. were hired and trained.

Please note: This article has been slightly modified compared to the print version. 18 | Original Equipment Innovation Lufthansa Technik Connection 1.2019

atio ov n b n y In

L u k i ft n h h With the touch of a finger an ec sa T

In close cooperation with Bombardier, Lufthansa Technik has developed the »nice Touch« in-flight entertainment and cabin management system for its new premier business jet Global 7500 – a truly unique system in terms of design and usability.

f passengers of a Global 7500 want to change the bulkhead-mounted interfaces allow for intuitive and volume of the music or the temperature or the light- home-like control of the cabin environment. The touch I ing in the cabin, all they have to do is move a finger dial and suite controllers are complemented by the – and gently stroke it over the touch dial hidden in the »nice Touch« application for iOs and Android devices, side ledge. This then discreetly rises from the fairing providing easy access to all media. and provides instant control of all entertainment and cabin settings. Home-like control of all cabin settings

A unique system for a premier aircraft A curated selection of pre-set lighting schemes offers limitless custom color combinations for the perfect “It was important for Bombardier to make the control light ambience. The »nice Touch« system delivers visible when you need it and hide it away when you available 4K ultra-high definition content on 40-inch don’t – this way, it perfectly fits into the clean design monitors at unprecedented speeds. It also stands out environment of its Global 7500 aircraft,” explained with an exceptional audio system. The speakers and Dave Crossett, Director Channel Development and sound bars were specifically designed for this aircraft Product Placement Original Equipment Innovation at to enable the perfect surround sound. Combined with Lufthansa Technik. The touch dial is certainly the most Ka-band satellite communications, the fastest Internet striking element of »nice Touch«, but only forms a small connectivity for aircraft worldwide, the »nice Touch« part of the latest version of the well-established IFE and system allows passengers to effortlessly surf, stream cabin management system of Lufthansa Technik. “I can and watch the content they want as if they were at imagine no system that is more unique and has posed home. us more challenges during development than »nice “With a 10-gigabyte fiber-optic architecture and Touch«,” Dave Crossett stated. dual wireless access points for redundancy, the »nice The new Global 7500 is Bombardier’s largest busi- Touch« system provides a reliable way to control all ness aircraft. For its new long-range flagship, the air- cabin functions so that passengers can easily transi- craft manufacturer wanted a special and user-friendly tion between productivity and relaxation,” said Andrew cabin management system which allows the passenger Muirhead, Vice President Original Equipment Innovation to intuitively control all IFE and cabin settings. “The at Lufthansa Technik. “We are a long-term partner of Global 7500 jet’s »nice Touch« cabin management Bombardier, and we are thrilled to bring our knowl- ­system sets a new standard in the industry by further edge and expertise in building innovative CMS and elevating the cabin experience,” said Brad Nolen, Vice IFE systems to the highly anticipated Global 7500 President Marketing and Product Strategy at Bombardier ­aircraft.” And Brad Nolen adds: “Bombardier is At EBACE 2018, Business Aircraft. The system brings cabin connectivity renowned for its impeccable design and leading-edge Andrew ­Muirhead talked to Brad Nolen to the next level with two new layers of interaction, technology – and the »nice Touch« CMS perfectly about the launch creating a multifaceted solution that combines physical combines those two elements to bring ultimate comfort of »nice Touch« and digital interfaces. and effortless control to the customer’s fingertips.” The touch dial is one of these interfaces, featuring business aviation’s first application of an OLED (organ- ic light emitting diode) display. »nice Touch« also intro- Fulya Tuerkoez Head of Sales Original Equipment Innovation duces suite controllers throughout the aircraft’s full- Phone +49-40-5070-71596 sized living spaces, another first in the industry. These [email protected] Lufthansa Technik Connection 1.2019 Original Equipment Innovation | 19

The »nice Touch« IFE and cabin management system offers passengers of the Bombardier Global 7500 jet an intuitive control of the cabin environment.

The Global 7500 jet’s »nice Touch« www.nice-system.com cabin management system sets a new standard in the industry by “ further elevating the cabin experience. Brad Nolen 20 | Digital Fleet Solutions Lufthansa Technik Connection 1.2019

From monitoring to management

Lufthansa Technik has launchend Engine Health Management as an enhanced service and as a new app on the AVIATAR platform. It offers airlines an especially efficient and useful tool to monitor and manage the status of their engine fleets. Intelligent fleet management with this app ensures that material expenditures, costs, and performance are kept in an optimum ratio.

ngine Health Management is an essential ele- Management service. The relevant data for each ment of any state-of-the-art fleet management. engine is consolidated in the dedicated Engine E A top-performing fleet management system that Health Management app accessible through the is sustainably efficient for an operator requires auto- digital platform AVIATAR, providing the best basis matable maintenance planning for all of the fleet’s for decision-making. engines. It must have an expansible planning capabil- ity that takes into account all effective influences and A digital engine twin is able to update maintenance planning based on the current status of each engine. It is the job of Engine The Engine Health Management app allows users to Health Management to provide information about the detect even the tiniest technical issues before they status of each engine. Beyond that, Engine Health lead to major operational failures. It reduces engine Management is expected to alert the operator to any maintenance costs by alerting operators to minor unexpected or unusual engine condition so that nec- problems before they cause costly disruptions. Opera- essary troubleshooting can be performed before tors using the service benefit from Lufthansa Technik’s major engine failures and subsequent disruptions of highly competent engine analysts without the burden fleet operation can occur. This functionality is offered of their own in-house personnel management. The by Lufthansa Technik through its Engine Health Man- app gives operators access to their fleet data, provid- agement service, featuring the support of experienced ing a single tool for different engine types and helping analysts who review alerts and issue maintenance airlines to maintain and regain their independence recommendations when required. from the manufacturers. At the same time, the Engine Drawing on a model based on the actual physics Health Management service addresses customer of the engine – a “digital twin” – Lufthansa Technik needs as directly as possible to maximize contractual has developed its own diagnostic tool to manage the cost-effectiveness. www.aviatar.com performance of engines as part of its Engine Health Lufthansa Technik Connection 1.2019 Digital Fleet Solutions | 21

How Engine Health Management works

// All engines of a fleet are continuously monitored by customizable alert rules that trigger as soon as a problem occurs. Experienced analysts review every alert, diagnose the problems and provide specific troubleshooting and maintenance recommendations to the customer. The app provides airlines with direct The Engine Health Management app is now also and customized access to their fleet data, including part of AVIATAR, the open and neutral aviation platform analysis results such as module efficiency factors – for international cooperation developed by Lufthansa independently and without being limited by manufac- Technik. AVIATAR ensures that airlines, component turers or engine types. This way, the optimization of manufacturers, other MRO providers and leasing the efficiency of entire engine fleets is possible virtually companies are in control over their data and can use at the push of a button. // common interfaces based on a “digital twin” despite competition. The benefits AVIATAR’s cloud-based infrastructure ensures the + Flexible and up-to-date customer access to highest level of data security in accordance with Euro- engine fleet data pean data protection requirements for customers’ and + High-quality engine health management service partners’ data. A Software Development Kit (SDK) is provided by Lufthansa Technik experts – including available to all airlines and potential partners to enable alerts, maintenance recommendations and them to develop their own applications. monthly reports + One tool for different engine types – independent of manufacturers Frank Martens + Alert rules and limits can be adapted to customer- Head of Product Sales, Digital Fleet Solutions Phone +49-151-58918764 specific boundary conditions [email protected] + Processes available information such as engine control unit status bits and various gas path Marc Wilken measurements Senior Director Product Sales and Engine Lease + Accounts for the health management requirements Phone +49-40-5070-64013 of future engine types [email protected] 22 | Customer portrait Lufthansa Technik Connection 1.2019

A foothold in South Africa

Comprehensive technical services, integrated fleet management and the establishment of local maintenance stations: Technical support for the South African carrier Comair Limited’s 737 fleet will now be handled by Lufthansa Technik as part of a close partnership.

reparations are in full swing. In early 2019, Comair fleet, which will then consist of at least 25 Comair Limited will add the first two Boeing 737 Boeing 737NG and 737 MAX aircraft. P MAX aircraft to its fleet – and Lufthansa Technik The agreement with Comair also governs extensive will provide technical support. At the heart of Lufthansa engineering services, the provision of consumables Technik’s recently signed, wide-ranging agreement and expendables, and an integrated component with South Africa’s largest private airline is integrated supply as part of a Total Component Support (TCS®). fleet management – known as Technical Operations “This is the first time we’ve won a contract of this Management, or TOM – and maintenance services, magnitude in this region,” says Robert Gaag, Vice for which a dedicated line maintenance unit will be set President Corporate Sales EMEA of Lufthansa up in South Africa: Lufthansa Technik Maintenance ­Technik. “And it’s a welcome opportunity for us to International will establish a permanent presence with establish an even stronger presence in southern various line stations and up to 150 local employees. ­Africa.” Lufthansa Technik has become a member What is more, by the end of 2020 Lufthansa Technik of the Airlines Association of Southern Africa, for www.comair.co.za will provide technical support services for the entire example (see page 25), and endeavors to cater to Lufthansa Technik Connection 1.2019 Customer portrait | 23

Johannesburg

Lesotho Durban

Cape Town Port Elizabeth

About Comair Limited

// Comair Limited was founded in 1946 and has its main base at O.R. Tambo Airport in Johannes- burg, South Africa. The airline has been operating local and regional flights within Southern Africa under the British Airways livery since 1996. In 2001, Comair launched South Africa’s first low-fare airline with the brand “kulula.com”. The Comair fleet consists of Boeing 737 family aircraft and is continually modernized. The first two Boeing 737 MAX aircraft are scheduled to be delivered to Comair at the beginning of 2019. Comair also runs exclusive lounges at different airports. A catering company, a holiday platform and a training center also belong to the aviation venture. //

+ Headquartered in Johannesburg, South Africa + Operates under the two brands British Airways and kulula.com + The fleet currently consists of 26 Boeing 737 aircraft + Destinations in South Africa, sub-Saharan Africa and the Indian Ocean islands + More than 4.8 million passengers yearly + Member of the oneworld® alliance

additional regional airlines at the new line maintenance stations it is establishing. In Johannesburg and Cape Town, establishment of the first two line maintenance stations is progressing smoothly. “We have a lot of experience setting up maintenance stations in different regions of the world, but South Africa is something special for us,” says Ulrich Hollerbach, CEO of Lufthansa Technik Maintenance International. “It’s a much bigger project than most, since we have to construct the entire organization literally from the ground. Moreover, it is our clear aim to build up local personnel, who wants to join us in this effort and Comair operates under brings the required qualification and motivation on the two brands British board.” Airways and kulula.com 24 | New Aircraft Lufthansa Technik Connection 1.2019

“A much more advanced approach to maintenance”

Erik Venter, CEO of Comair, talks about the reasons for choosing Lufthansa Technik as a maintenance partner. He also outlines his view on the importance that the MRO provider could have for the market in the region.

How would you describe the What other reasons did you have to The first two 737 MAX-8 are coming in operations of Comair? outsource the maintenance of the January and February, and we have another Erik Venter: We are operating flights in Comair fleet to a company overseas? five 737-800 aircraft that will move into South Africa and into the surrounding The other big driver for the partnership with the Lufthansa Technik facility – altogether countries of the Southern African region Lufthansa Technik is that the maintenance seven aircraft in the first year. In the second with 26 aircraft – all of the Boeing 737 methodology in South Africa is currently year we are looking at moving approxi- type. We have been steadily upgrading still rather old. The maintenance organiza- mately another 16 aircraft across to the new our fleet into more modern aircraft over the tions typically determine when the operator facilities. We will see how things develop – last six years. The next step in our mod- can use the aircraft for commercial pur- maybe other airlines would like to use the ernization process is that we are adding poses. They tell the operator when they will new maintenance stations as well. South the 737 MAX-8 aircraft to our fleet; as the do the maintenance, and the operator has Africa is a rather small market and I believe first customer in Africa who placed an to accommodate it – that of course does that there is a lot of potential for Lufthansa order for this aircraft type. This back- not benefit the airlines optimally. Technik to become one of the key players ground, among other things, led to the Lufthansa Technik has a much more for maintenance services – for the small deal with Lufthansa Technik. There was advanced approach to maintenance. The airlines in this region and also for interna- also no other provider in South Africa that way they package the maintenance tasks tional carriers that fly here. offered services for 737 MAX aircraft actually means that the airlines can use the before. aircraft for commercial purposes for much What do you expect from longer periods of time and the mainte- Lufthansa Technik in the fulfillment Why did you choose Lufthansa Technik nance is arranged around it. This is a com- of the agreement? as your maintenance partner? pletely different approach and the way The project is really running well. We We went out with a call for tenders and got many other countries in the world are already completed the manpower planning a very quick response from Lufthansa already working. With bringing Lufthansa and the certification for the MAX in South Technik with a comprehensive offering Technik into South Africa, we are taking a Africa and have the facilities, warehouses how they could support Comair. In addition, big step forward. I’m sure this way of and storages provided. The benefits we will we have worked with Lufthansa Technik working will soon spread to other airlines see are more efficient maintenance pro- before, particularly on engine overhauls, in South Africa and become a standard cesses with less time our aircraft spend on and had a very good experience with the practice. the ground. We are expecting much better quality of work they provide. Lufthansa IT and surrounding technologies, which will Technik also has a good reputation How will the set-up of the maintenance result in better maintenance, components globally and a broad global spread of stations and the service start proceed? and logistical planning. Ultimately, the maintenance bases. This gives us confi- Our first focus is on Johannesburg, where ­biggest property for an airline is to have its dence that setting up a new maintenance the first station is established. The second aircraft off the ground as much as possible – base isn’t such a new thing for them as focus is on Cape Town and Durban – with and I think we will benefit significantly from they have done it many times before the movement of our fleet, we will also set that. And we will also have many opportu- around the world. These aspects in partic- up bases there. Then we will see what the nities to integrate all the other services ular led us to go ahead with Lufthansa requirements for the smaller stations are to ­Lufthansa Technik offers worldwide as we Technik as our maintenance partner. expand the maintenance organization further. go forward. Lufthansa Technik Connection 1.2019 Customer portrait | 25

� Continued from page 23 With Comair’s support Lufthansa Technik started optimize aircraft availability by leveraging fleet out by arranging the hangars and offices as well as management and other services.” Erik Venter, Chief creating space on the apron. The company then held Executive Officer of Comair, is also very happy with recruiting events to find suitable employees. “We’ve the partnership: “The benefits we will see are more been working with local employees from day one, efficient maintenance processes and our aircraft and have just a few people from outside the country,” spending less time on the ground.” (read the full explains Christian Haas, Technical Operations interview on page 24). Manager for Comair. “There are a lot of well-trained people in South Africa.” The company hired 20 Plan for the future in the region mechanics, avionics technicians and managers in December 2018 – with more to follow in January 2019. The company’s partnership with Comair is a big step for Andreas Liagos, the responsible key account man- Close partnership ager for Comair at Lufthansa Technik: “This allows us to further expand our footprint in the region. We’re the The team is already in the process of equipping the first foreign MRO provider establishing line mainte- facility with tools, equipment and vehicles. In addi- nance operations in South Africa, and our new stations tion, the material planners will ensure a reliable sup- can also easily be reached by other airlines based in ply of components, consumables and expendables. South Africa and nearby countries.” Lufthansa Technik’s The airports must also issue licenses for vehicles and broad spectrum of maintenance services for Boeing, employees, who can then begin working. Finally and Airbus, Bombardier and Embraer aircraft types part- prior to the beginning of operation, the approval of nered with the local expertise will contribute to a more the new maintenance facilities by the South African competitive and reliable aircraft operation in this Civil ­Aviation Authority (SACAA) shall be granted – region of the world.” just in time for Comair to take delivery of its first ­Boeing 737 MAX, at the beginning of 2019. Ulrich Hollerbach feels confident: “We can offer Andreas Liagos Corporate Sales EMEA Comair optimal support for its flight operations. After Phone +49-40-5070-4851 all, the agreement grants us important leeway to [email protected]

Closer ties to the region

At the 48th AASA General Assembly, which took place in October 2018 in Livingstone, Zambia, Lufthansa Technik was officially admitted to the non-profit organization.

// As an associated member of the Airlines said: “It is a unique opportunity to meet South Africa and our aim to better under- Association of Southern Africa (AASA), and liaise with all key players of the aviation stand the operational needs of the local Lufthansa Technik can now benefit from the industry in Southern Africa and moreover to markets led us to the decision to become yearly assemblies with representatives of keep track of the needs and developments an associate member of AASA. With such airlines, the aviation industry as well as of the aviation community in this region.” a membership we anticipate to further from politics. Andreas Liagos, key account Robert Gaag, Vice President Corporate strengthen our connection to the Southern ­manager for Comair, who attended the Sales EMEA of Lufthansa­ Technik, added: African aviation industry and underline our meeting on behalf of Lufthansa Technik, “Lufthansa Technik’s strong presence in commitment in the region.”// 26 | Innovation and technology Lufthansa Technik Connection 1.2019

atio ov n b n y In

L u k i ft n ha h nsa Tec

Automated process enhances efficiency

Lufthansa Technik Intercoat he dedicated coating process for is applied. To create a perfectly uniform has made a revolutionary worn and corroded components layer the Interfill® material is applied in T offered by Lufthansa Technik Inter- overlapping layers. advancement concerning coat is based on specially formulated The new application system was devel- its epoxy coating process. epoxy resins. The repair process involves oped in-house at Lufthansa Technik Inter- the coating of damaged parts and subse- coat and built by an external service pro- Considered impossible in the quent machining to specification. This vider. Michael Ohl, Production Manager at past, engineers managed to proven process enables the repair and Lufthansa Technik Intercoat, highlights the refurbishment of components that would ensuing advantages: “For one, the system develop and implement an have had to be scrapped in the past. The works very precisely. The improved appli- automatic application process. material that makes this possible is called cation method also prevents air pockets Interfill®. Specially developed and tested for from forming within the surface. This allows This allows to reduce process airworthiness, it gives aircraft components the system to provide consistent, high- time and enhances the quality a new life cycle while also improving their quality results while saving a considerable operational characteristics. amount of time. We were able to reduce of the repair. Up to now, the Interfill® coating was the time required to coat the component applied manually in several layers with a and cure the material to one third of the thickness ranging from 0.05 to 0.5 millime- normal processing time.” ters. Now Lufthansa Technik Intercoat has accomplished something that was consid- Consistent high-quality results ered impossible for a long time: Engineers and technicians managed to automate a Thanks to the partly automated process, significant part of the coating process. To components can be coated in a single this end, the component to be repaired is working step. A special applicator ensures fastened to a rotating fixture. A robot arm that the Interfill® material is applied with an applies Interfill® to the component surface even layer thickness. The improved appli- through a fine nozzle while the component cation method prevents air pockets from

www.lufthansa-technik. rotates around its own axis. A special appli- forming within the surface, which reduces com/automation-interfill cator ensures that the ideal amount of resin the amount of corrective work that used to Lufthansa Technik Connection 1.2019 Events and exhibitions | 27

Meet us at...

The application of the 29 – 30 January 2019 | Dallas coating is performed by this robot-controlled nozzle. Aero-Engines Americas Aero-Engines Americas combines informa- tive, technical presentations and interactive panel discussions focusing on the hottest topics facing the aero-engine industry today and shaping its future.

10 – 12 February 2019 | Dubai MRO Middle East MRO Middle East is the region’s leading conference and trade show for commercial aircraft maintenance. Along with the chance to meet and expand business, new trends, technological developments and new prod- ucts will be featured.

27 – 28 February 2019 | Kigali Aviation Africa Featuring over 100 global aviation compa- nies, Aviation Africa is a major trade event be necessary at times. The innovative sys- for the aerospace and defense industries. tem provides consistent, high-quality results Speakers will include air chiefs, leaders from and saves a considerable amount of time. African airlines, civil aviation authorities, The system, which has been running business aviation and support industries. since September 2018, is currently able to process components of up to 0.5 x 0.5 x 0.5 meters in size and 25 kilograms in 5 – 6 March 2019 | Moscow weight. Larger and heavier components MRO Russia & CIS are still coated manually. Comprehensive tests have resulted in the definition of six The most influential event of its kind in components that can be handled by the Technician Stefan Rasmussen is ­Russia, the MRO Russia & CIS brings com- system. At present, for example, it is being preparing to start a coating process. panies, service providers and suppliers in used to coat landing gear bushings. the industry together in one place. On the basis of the experience gained, Lufthansa Technik Intercoat is already plan- ning its next step. Andreas Sauer, Manag- 18 – 20 March 2019 | Johannesburg ing Director at Lufthansa Technik Intercoat, MRO Africa outlines the future: “As a next step, we are planning a robot system for 2020. Once The 28th MRO Africa will once again provide that system is operational, it will also be a unique platform for the key players in main- possible to coat components with more tenance, repair and overhaul of commercial complex, non-rotation-symmetric coating aircraft in this rapidly transforming region. areas, for example pumps.”

Follow this link to find Andreas Sauer out more about Lufthansa Managing Director Technik’s participation and Lufthansa Technik Intercoat presentations at upcoming Phone +49-4191-809-152 fairs and conferences. [email protected] lufthansa-technik.com/events 28 | Products and services Lufthansa Technik Connection 1.2019

World of services Airbus

Total Support Services A220 Airbus A220 Total Support Services customers enjoy cost- Line Maintenance efficient and reliable flight operations and can Component Services Engine Services: PW1500G focus on their core business at the same time. • Total Operational Support (TOS®) Airbus A300/A310 • Total Technical Support (TTS®) A300/A310 Line Maintenance • Total Base Maintenance Support (TBS®) Base Maintenance • Total Material Operations (TMO®) Component Services • Total Component Support (TCS®) Engine Services: JT9D, PW4000-94, GE CF6-80C2 • Total Engine Support (TES®) • Total Landing Gear Support (TLS®) Airbus A318 • Aircraft Leasing & Trading Support (ALTS®) A318 Line Maintenance A300 Base Maintenance Single Services Component Services Single Services, letter checks, engine over- Engine Services: hauls and repairs of single components CFM56 Completion form a unique range of products and services. • Aircraft Services Airbus A319 • Component Services A319 Line Maintenance • Engine Services Base Maintenance Component Services • Landing Gear Services A318 Engine Services: • VIP & Special Mission Aircraft Services CFM56-5, V2500-A5 Completion Special Services Lufthansa Technik offers products reaching Airbus A320/neo beyond standard manual MRO services. A320/neo Line Maintenance • Composite Repairs (ARC®) Base Maintenance A319 Component Services • Engine Parts & Accessories Repair (EPAR) Engine Services: CFM56-5, • Maintenance Management Services (MMS) V2500-A5, LEAP-1A (in prep.) • Logistics and maintenance training Completion -40-50 9 70 • AOG services 4 - + 4 e 3 Airbus A321 n 0 • Surface treatment i l 8 Line Maintenance

t Hotline A321 o

Original Equipment Innovation (OEI) H 24/7 Base Maintenance AOG desk A320neo Component Services Lufthansa Technik has successfully Engine Services: established a line of cabin products. CFM56-5, V2500-A5 • Cabin management and IFE systems Completion • Aircraft and cabin equipment Airbus A330 • Connectivity A330 Line Maintenance • Patient transport solutions Base Maintenance A321 Component Services Digital Services Engine Services: CF6-80, Lufthansa Technik provides innovative digital PW4000-100, Trent 700 platforms to support technical operations. Completion • AVIATAR Airbus A340 • manage/m® A340 Line Maintenance A330 Base Maintenance Component Services Please follow this link for the com- Engine Services: plete MRO service portfolio and more CFM56-5, Trent 500 details about Lufthansa Technik’s Completion solutions for fleets of any size. www.lufthansa-technik.com/services Airbus A350 A350 Line Maintenance, A340-300 Base Maintenance (in preparation) Component Services, Design Organization Engine Services: Across all of its services, Lufthansa Technik Trent XWB Completion supplements its offers with the capabilities as an Approved Design Organization: Airbus A380 • Major changes (STCs) in the areas of A380 Line Maintenance Base Maintenance structures, systems, cabin and avionics Component Services • Major repairs Engine Services: Trent 900 • Minor changes and minor repairs Completion • Flight conditions

A380 Lufthansa Technik Connection 1.2019 Products and services | 29

Boeing Regionals Airbus A220 Line Maintenance Component Services Engine Services: PW1500G

Airbus A300/A310 Boeing 737 CL/NG Bombardier Q400 Line Maintenance 737 CL/NG Line Maintenance Q-Series Line Maintenance Base Maintenance Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: JT9D, Engine Services: CFM56-7B Engine Services: PW4000-94, GE CF6-80C2 Completion PW100, PW150

Airbus A318 Boeing 737 MAX Bombardier CRJ Q-Series Line Maintenance 737 MAX Component Services CRJ Line Maintenance Base Maintenance 737NG/MAX Further services Base Maintenance Component Services in preparation Component Services Engine Services: Engine Services: Engine Services: CFM56 LEAP-1B (in preparation) GE CF34 Completion

Airbus A319 Boeing 747 CRJ 700 Embraer Line Maintenance 747 Line Maintenance ERJ/E-Jets 135/145, 170/175, 190/195 Base Maintenance Base Maintenance Line Maintenance Component Services 737MAX Component Services Base Maintenance Engine Services: Engine Services: JT9D, Component Services CFM56-5, V2500-A5 PW4000, CF6-80C2 Engine Services: Completion Completion GE CF34

ERJ 190 Airbus A320/neo Boeing 757 Line Maintenance 757 Line Maintenance Base Maintenance 747-8 Base Maintenance Component Services Component Services Engine Services: CFM56-5, Engine Services: V2500-A5, LEAP-1A (in prep.) RB211-535 Completion Completion

Airbus A321 Boeing 767 Line Maintenance 767 Line Maintenance Business jets Base Maintenance 757 Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-5, V2500-A5 PW4000-94, CF6-80C2 Completion Completion

Airbus A330 Boeing 777 ACJ Line Maintenance 777 Line Maintenance Airbus Corporate Jets Line Maintenance Base Maintenance 767 Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: CF6-80, Completion Engine Services:

Boeing 777-9X PW4000-100, Trent 700 vorläu ge Zeichnung CFM56, V2500-A5 Completion Completion

Airbus A340 Boeing 777X BBJ Line Maintenance 777X in preparation Boeing Business Jet Line Maintenance Base Maintenance 777 Base Maintenance Component Services Airbus Corporate Jetliner Component Services Engine Services: Engine Services: CFM56-5, Trent 500 CFM56-7B Completion Completion

Airbus A350 Boeing 787 Bombardier Line Maintenance, 787 Line Maintenance Bombardier Challenger, Learjet, Base Maintenance (in preparation) Base Maintenance Global Express Component Services, Component Services Boeing Business Jet (BBJ)Line Maintenance Engine Services: Engine Services* Base Maintenance Trent XWB Completion Component Services Completion *schedule to be defined Engine Services: CF34

Airbus A380 MD-11 Embraer Line Maintenance MD-11 Line Maintenance EmbraerChallenge r Family Legacy, Lineage. Base Maintenance 787 Base Maintenance Line Maintenance Component Services Component Services Base Maintenance Engine Services: Trent 900 Engine Services: Component Services Completion CF6-80C2, PW4000-94 Engine Services: CF34

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 1.2019

Vice President Corporate Sales Vice President Americas Corporate Sales EMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Senior Director Corporate Sales Eastern Europe and CIS Senior Director Senior Director Dmitri Zaitsev Corporate Sales Corporate Sales p +49-40-5070-5404 USA and Canada Europe [email protected] Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Senior Director Senior Director Corporate Sales Corporate Sales Latin America Middle East and Africa and Caribbean Richard Haas Jörg Femerling p +49-40-5070-3053 www.lufthansa- p +1-305-379-2604 [email protected] technik.com/sales [email protected]

Our local country representatives

Americas Europe, Middle East and Africa Asia Pacific and Australia

United Arab Chile Belgium Emirates Australia Carlos Sotomayor Rudi Preud’homme Ziad Al Hazmi Lars Möslein p +56-2-2573-7770 p +32-2-752-8690 p +971-4-4057-557 p +61-475-943-334 carlos.sotomayor@ rudi.preudhomme­@ ziad.al-hazmi@ lars.moeslein@ lht.dlh.de lht.dlh.de lht.dlh.de lht.dlh.de

Italy United Kingdom India Emanuela Marabese Dan Hepworth Reshma Singh p +39-02-58571483 p +44-7812-091112 p +91-11-2568-7713 emanuela.marabese@ daniel.hepworth@ reshma.singh@ lht.dlh.de lht.dlh.de lht-services-india.com Lufthansa Technik Connection 1.2019 Contacts | 31

Affiliates and corporations Vice President Corporate Sales Asia Pacific Lufthansa Technik Lufthansa Technik Airfoil Services Gerald Steinhoff AERO Alzey Milan Phone +603-6145-3612 p +65-6733-5539 Phone +49-6731-497-0 Phone +39-02-585714-24 [email protected] [email protected] [email protected] customersupport@ www.airfoilservices.com www.lhaero.com lht-milan.com Head of Sales www.lht-milan.com VIP & Special­ Avionic Design Lufthansa Technik Phone +49-40-88187-0 Mission Aircraft Brussels Lufthansa Technik [email protected] Wieland Timm Phone +32-2-752-8660 Philippines www.avionic-design.de p +49-40-5070-2548 [email protected] Phone +63-2-855-9311 wieland.timm@ www.lufthansa- [email protected] Ameco Beijing lht.dlh.de technik.com/brussels www.lht-philippines.com Phone +86-10-6456-1122 ext 4100/4101 Lufthansa Technik Lufthansa Technik [email protected] Budapest Puerto Rico www.ameco.com.cn Phone +36-1-296-3000 Phone +1-787-230-7700 [email protected] [email protected] BizJet International www.lht-budapest.com www.lht-puertorico.com Phone +1-918-832-7733 [email protected] Lufthansa Technik Lufthansa Technik www.bizjet.com Component Services Services India Phone +1-954-440-7014 Phone +91-22-935-37409 Hawker Pacific [email protected] [email protected] Aerospace www.lht-component- www.lufthansa- Phone +1-818-765-6201 services.com technik.com/india [email protected] www.hawker.com Senior Director Lufthansa Technik Lufthansa Technik Corporate Sales Component Services Shannon Heico Aerospace Northeast Asia Asia Pacific Phone +353-61-370-000 Phone +1-954-961-9800 Benjamin Scheidel Phone +852-3757-4450 [email protected] [email protected] [email protected] www.lufthansa- p +852-2846-6370 www.heico.com [email protected] www.lufthansa- technik.com/lht-shannon technik.com/ltcsap IDAIR Lufthansa Technik Phone +49-40-5070-69416 Lufthansa Technik Shenzhen [email protected] Intercoat Phone +86-755-2777-5925 www.idair.aero Phone +49-4191-809-100 [email protected] [email protected] www.lht-shenzhen.com www.lht-intercoat.de INAIRVATION Phone +43-2644-21111 Lufthansa Technik [email protected] Lufthansa Technik Sofia www.inairvation.aero Landing Gear Phone +359-2-4601-777 Services UK [email protected] Phone +44-20-8589-1941 www.lht-sofia.com lumics [email protected] Phone +49-40-5070-61361 www.lht-landinggear-uk.com [email protected] Lufthansa Technik www.lumics-consulting.de Turbine Shannon Senior Director Lufthansa Technik Phone +353-61-365-512 Corporate Sales Logistik Services [email protected] | www.ltts.ie N3 Engine Southeast Asia and Phone +49-40-5070-5331 Overhaul Services Indian subcontinent [email protected] Phone +49-3628-5811-0 Lufthansa Technik Zang Thio www.ltls.aero [email protected] Vostok Services p +65-6733-9081 www.n3eos.com Phone +7-495-363-0102 [email protected] Lufthansa Technik ltvs.customer.service. Maintenance [email protected] Skeyos International www.lufthansa- Phone +49-151-17122474 Phone +49-69-696-141910 technik.com/vostok [email protected] [email protected] www.skeyos.com www.lufthansa- Lufthansa Technical Asia Pacific and Australia technik.com/ltmi Training Spairliners Phone +49-69-696-2751 Phone +49-40-5070-66499 Lufthansa Technik [email protected] [email protected] China Japan Malta www.ltt.aero www.spairliners.com Steven Wang Hidenori Sato Phone +356-2560-4000 p +86-10-6465-1593 p +81-45-309-2777 [email protected] Lufthansa Bombardier XEOS* steven.wang@ hidenori.sato@ www.lht-malta.com Aviation Services [email protected] lht.dlh.de lht.dlh.de Phone +49-30-8875-4600 www.xeos.aero Lufthansa Technik [email protected] | www.lbas.de Middle East Malaysia Phone +971-4-299-4443 Lufthansa LEOS 3D.aero Lem Sze Keng [email protected] Phone +49-69-696-8222 Phone +49-621-776-4604 p +601-2381-5352 www.lufthansa-technik. [email protected] [email protected] sze-keng.lem@ com/lht-middle-east www.lufthansa-leos.com www.3d-aero.com lht.dlh.de *in preparation Can you imagine the future is now?

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