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25 Nov. 2008 No. 845 OPS

AIRPORT OPERATIONS

Airport privatization & management Rather than selling its Narita Corporation shares in one lump sum, the Japanese government should release them to the market in stages over a set period, a Government committee of experts agreed on 6 November 2008. -Narita International Airport, still wholly-owned by the Government, is scheduled to go public during the next fiscal year. The Government would keep a certain stake after the airport operator is listed and the remaining interest is to be sold after five to ten years, completely privatizing the firm. The size of the Government stake is yet to be decided. With the company still facing such issues as the expansion of Narita’s runways and negotiations with opponents of such moves, the committee decided that the Government must wield some influence on management by owning shares for a set time. #845.OPS1

Macquarie , a major shareholder in the , , , and Bristol airports, is suffering a wave of selling, with the stock plunging lately below the March 2002 issue price of AUD 2.00 on the Australian Stock Exchange. The selling appears related to moves by Macquarie Group’s -listed infrastructure fund to cut dividends to conserve cash and retire debt. There are also rumours that could be preparing to trim its international capacity, which would affect volumes at Sydney, while Sterling’s demise (#844.CAT18) will have an impact on traffic volumes and profits at . #845.OPS2

Yunnan Airport Group Co Ltd, a State-owned enterprise operating eleven airports in southwest China, has shortlisted a group of investors for funding its airport expansion, hoping to secure as much as USD 900 million for a stake in the new Kunming International Airport and then acquire a stake in the larger operating company. ’s Fraport AG, Singapore’s Airport International, and a fund run by Australian investment bank Macquarie were among the shortlisted bidders for the next round of the process. In October 2008, Yunnan Airport had announced it would seek strategic investors and expect to raise CNY 22 billion from both domestic and overseas markets. The expansion will include a new airport in Kunming, which will involve an investment of CNY 18.4 billion (USD 2.7 billion) and be China’s fourth largest in terms of both passenger and cargo traffic. -- As a key project of China’s 11th Five-Year Plan, Kunming International Airport will provide direct flights through Asia, Europe, , and Australia. The airport, with a registered capital of CNY 5.77 billion, in which Yunan Airport will hold over 51%, is expected to start operation in 2010. #845.OPS3

TAV Havalimanlarý Holding, which operates Istanbul’s Atatürk Airport, said it will invest EUR 36 million on expanding the airport. The Istanbul-based airport operator signed an agreement with Turkey’s airport authority DHMI to expand the carpark at the international terminal and increase passenger boarding bridges to 15 from nine by the end of 2009, the company said in a filing with the Istanbul Stock Exchange. #845.OPS4

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The ground-handling scene Çelebi Hava Servisi, a Turkish airport-services provider, seeks a 30% market share at Mumbai’s ‘Chhatrapati Shivaji International Airport’ after winning a contract with its local joint-venture partner NAS Aviation Services to provide ground services at the airport. The airport is a USD 100 million market that may triple in size with planned capacity expansions, the Turkish daily Hürriyet said citing Canan Çelebioðlu, a Çelebi executive. -- Istanbul-based Çelebi is interested in bidding for other Indian airports, as well as Sheremetyevo International Airport in Moscow, St Petersburg, and Abu Dhabi Airport. Çelebi also said it dropped out of bidding for a contract to run JSC International Almaty Airport in Kazakhstan. #845.OPS5

PortGround GmbH, which provides ground-handling, freight-handling and other services at the Leipzig/Halle and Dresden airports, will also take over expanded freight services for Cargo at Leipzig/Halle Airport from the spring of 2009 onwards. The handling company is operational on 365 days a year round the clock with some 320 motivated and highly-qualified staff and an extensive fleet of the latest vehicles and equipment for ground-handling services, including 18 de-icing vehicles. It is able to handle all aircraft types in use around the globe with technological processes that are up to date and meet international standards. -- PortGround moved into the World Cargo Center (WCC) on the south side of Leipzig/Halle Airport about 18 months ago where it has a 4000- m² working area and an extra 350 m² of office space and social facilities. Since moving into the new building, the tonnage handled by PortGround has grown by about 70%. The DHL hub has provided a strong magnetic pull because Lufthansa Cargo’s MD-11 aircraft arrived at the airport at the end of 2007 as a result. #845.OPS6

After a competitive tender process, Swissport International has been awarded a seven-year licence to perform passenger ground handling at Airport. The new operation is starting during the first quarter of 2009. Swissport is already active at the airport with its own cargo organization and will now expand these activities to passenger handling. A number of airlines have expressed an interest in using Swissport’s new services. The next few weeks will be devoted to the associated formalities. Swissport is confident of starting its new operation in early 2009. This latest success marks a further step in Swissport’s current expansion within the key European market. -- handled some 1.7 million travellers in 2007. #845.OPS7 * At the same time, Swissport reports some other contracting achievements in the ground- handling arena, like the conclusion of the following contracts during the past six weeks: /, & /Basel, /Zürich, /Paris, Air /Seattle, /, Pegasus/, Skyservice/Edmonton, Air Namibia/. Its aviation security subsidiary Checkport has been entrusted with passenger screening services at Airport, while Swissport will also soon be responsible for all security matters for at Kiev Airport. On the fuelling front, Swissport has expanded its activities at Dallas/Fort Worth, where 17 airlines operating over 2000 flights a month now take advantage of its fueling services. #845.OPS8

ASIG, one of the industry’s largest independent providers of commercial aviation services, says that its Denver International Airport (DEN) fuel facility operation has received the Bronze Achiever Award from the Colorado Department of Public Health & Environment. The Award recognizes

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facilities that have made significant achievements in improving the environment of Colorado. ASIG was nominated for the award by Janell Barrilleaux, Director of Environmental Programmes for the airport. ASIG maintains and operates the DEN fuel system on behalf of a 22 member airline consortium serving the airport. The facility is comprised of the world’s largest airport fuel hydrant system with 27 miles of underground pipeline that delivers jet fuel to the airport’s concourses. Also part of the facility are six jet fuel storage tanks that handle nearly 425 million gallons of jet fuel annually and twelve gasoline, diesel and avgas tanks. ASIG received the award based on environmental programmes and initiatives that extend beyond minimum regulatory compliance. The facility is ISO 9001 certified since 2001 and has adopted many principles of the ISO 14001 Environmental Management System. ASIG regularly tests the fuel distribution pipeline via a state-of-the-art leak detection and monitoring system. Additional enhancements include a recent upgrade of the cathodic protection system which increases corrosion protection of the pipeline, extending its life expectancy for 40 years. A recent project to repair and seal fuel pits and vaults has resulted in a 50% annual wastewater reduction and associated cost savings. The project was completed under budget and ahead of schedule. #845.OPS9 * ASIG has selected Denmark’s WorkBridge as the supplier for Resource Management Software for their U.S. operations, starting with their Terminal 1 operation at New York’s JFK Airport. The deal will provide ASIG with a complete platform for the management of their staff in real- time, including Mobile Service Registration. The WorkBridge Real Time solutions will provide automated scheduling and optimizing of resources on a daily basis, ensuring vital data is captured to enable direct and accurate revenue collection for ground-handling services. ASIG’s Team Leaders will be equipped with mobile PDA solutions to register services for billing as soon as they are completed. Speaking in New York at the launch of the project, Tim Ramsey, Vice President Information Technology for ASIG parent BBA Aviation, said that “ASIG is committed to being the recognized leader in the commercial aviation services industry and WorkBridge is the perfect partner to enable us to take our business to the next . Their use of the newest technologies, a flexible approach, and a short mobilization time were all attractive propositions to us. This is all part of our on-going efforts to improve our operational and back office systems for the benefit of ASIG’s Airline customers. Once implemented in Terminal 1 at JFK, it is our intention to roll this out in Terminal 4 and then onto other ASIG locations.” Erik Sorensen, CEO WorkBridge, went on to add that “our mission at WorkBridge is to do an outstanding job for our customers by delivering advanced technological systems that solve their most pressing business problems, helping them achieve operational excellence through improved resource management, performance and productivity. Having a customer of the prestige of ASIG within our portfolio is extremely important to us, as is breaking into the U.S .market. We have great expectations to the ASIG project and look forward to deliver value to the ASIG operations.” #845.OPS10 Commercial aspects Aer Rianta International (ARIME) plans to spend more than USD 80 million on renovations, shopfits and new terminal openings as it heads towards a record turnover of USD 900 million in 2009. The company already operates no less than six USD 100 million managed turnover operations in Bahrain, Cyprus, Egypt, Lebanon, and Qatar (2). ARIME’s activities started in November 2008 with the opening of the new terminal Paphos Airport in Cyprus (#843.31) with its partner CTC and this will be followed by the opening of another 7000-m² space in the new terminal at

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Larnaca Airport. ARI-CTC is also building a logistics centre adjacent to the airport, spending in excess of USD 45 million in Cyprus alone in 2009. A refurbishment in Bahrain Duty Free’s electronics and hi-tech area is also near completion, while a major refurbishment and expansion is planned shortly at Oman’s Seeb International Airport where ARIME has 400 m² of new retail space in the new pier. Retail upgrades are also continuing at Doha Airport in Qatar and ARIME is also preparing for the new Cairo Airport Terminal 3 opening where it will manage a further 3000 m² of new retail space with partner EgyptAir. #845.OPS11

The French retailer Aelia has undertaken a wide-reaching reorganization that aims to strengthen the group’s operational and managerial structures. The aim is to create a more versatile group dedicated to quality and service. Béatrice Delorme (formerly Perfumes and Cosmetics Director) now heads commercial and marketing activities which now group together Aelia’s buying departments (Liquor, Tobacco, Perfumes and Cosmetics, Fine Foods and Confectionery, Fashion, Electronics and Accessories), as well as the group’s Marketing Department. At the same time, Pascal Merle has taken over responsibility for operations in France, in particular those covered by SDA (Société de Distribution Aéroportuaire), the joint venture set up between Aéroports de Paris and Aelia to run the Liquor, Tobacco, Perfume and Cosmetics and Fine Foods and Confectionery activities at the Paris airports. Pascal Le Droff, Operations Director for the French regional airports, reports to Merle. The other departments of Aelia Group are organized as follows: International Development – Philippe Hautrive; International Operations – Bruno Bouchacourt; Financial and Administration – Philippe Otero; Organisation and Information Systems – Jean-Leroux; Human resources and Communication – Fabrice Berbessou; and General Management, Aéroboutique Inflight Retail – Pierre Freyssinet. #845.OPS12

Airport operator Fraport has opened an expanded retail complex in Terminal 2 at , used by member airlines of the Skyteam and alliances. The revamped commercial area is located immediately after the passport control desks and is expected to serve about 3 million departing passengers every year. The size of the main Gebr Heinemann duty-free store has been nearly doubled from 880 m² to 1650 m². The last part of the shop is scheduled to open in December 2008. The operator has also opened two fashion and accessories stores covering 160 m² and 100 m², respectively. The shops follow the successful introduction of the concept in T1 and offer leather goods, jewellery, watches, sunglasses, and writing instruments from brands such as Hugo Boss, Armani, Versace, Burberry, Montblanc, Bulgari, and Swarovski. The new retail area also includes a Tie Rack shirt and tie store and a Christ International outlet offering jewellery and watches from brands including Rolex, Chopard, Cartier, Armani, and Fossil. A 102-m² Relay news and convenience shop and a 50-m² Capi electronics outlet operated by Dutch company Capi-Lux have also opened at the terminal. #845.OPS13

Alpha Group, wholly-owned by Autogrill, has reached an agreement with Indian retail operator Pantaloon Retail to acquire the latter’s 50% stake in Alpha Future Airport Retail, a 50:50 joint venture established in 2006 to operate duty-free outlets at New Delhi International Airport. The friendly agreement with Pantaloon Retail is consistent with the plan launched by Autogrill to integrate the business activities of Alpha Group, World Duty Free Europe, and Aldeasa. The reorganization of Autogrill Group’s presence in India, where it also runs food & beverage operations at Hyderabad and Bangalore airports, implies that the Group can pursue synergies at geographical level, too, putting it in an ideal position to take advantage of development opportunities on the Indian marketplace. Delhi

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International is the second ranking Indian airport after Mumbai by passenger traffic (20 million passengers in 2007). A wide-ranging airport expansion programme is now under way, with the new T3 international terminal, containing 4000 m² of retail space, scheduled for completion in 2010, by which time passenger traffic is forecast to rise to more than 60 million annually. #845.OPS14

The Canadian government considers a shake-up of duty-free rules so that travellers would be able to buy in arrivals duty-free shops. The Government is also considering whether to abolish Canadian-content regulations, allow big corporations to own shops, permit more than one store at a site, and allow stores to operate at railway stations and ferry terminals. The consumer-friendly proposals, part of a year-long review of duty-free shops, are being discussed with airport authorities and shop operators. The decision is expected in a few months, according to a Canada Border Services Agency memo. -- The biggest proposed change, promoted by the Canadian Airports Council representing operators of 180 airports in Canada, would be to allow arrivals duty-free shops. More than 50 countries already permit such shops. Canada would be the first of the G8 countries. The airports group projects about CAD 50 million in sales each year for the new shops, with some of it going to the airports through revenue- sharing agreements. #845.OPS15

The Spanish airports authority AENA is set to invite bids to run duty-free shops and other retail at 14 Spanish airports. The duty-free contracts are currently held by Autogrill subsidiary Aldeasa. The airports include Barcelona, Bilbao, Palma, Valencia, and Sevilla but exclude Madrid-Barajas Airport, where Aldeasa’s contract runs until the end of 2012. The long-awaited tender is expected in spring 2009 and may be broken up in a number of lots rather than being awarded as a single-operator contract. #845.OPS16 * AENA has awarded the concessions for 40 stores and 43 food & beverage points of sale at Barcelona Airport’s new terminal. The concessions cover 28 000 m² of space and also include the airport’s new VIP facility. Within this space, some 12 800 m² is devoted to F&B and 6800 m² to shops. Aldeasa has been awarded the rights to operate four stores in the new zone. Among the big winners in the food & beverage tenders are Areas, SSP, Pansfood, and Airfoods Restauración y Catering. Areas alone will operate 22 stores covering both catering and retail. #845.OPS17 Operating aspects On 4 November 2008, the newly-established EU Observatory on airport capacity held its first meeting in Brussels. This consultative body aims at tracking and addressing airport capacity issues from a European perspective, looking in particular at ways to align airport capacity with ATM (Air Traffic Management) capacity, so as to avoid delays and congestion. The meeting came at a crucial time, as announced the findings of its latest Challenges of Growth study at ACI Europe’s Airport Exchange exhibition & conferences in . Notwithstanding the present economic turmoil and its severe impact on airlines and airports alike, the authoritative study unambiguously confirms that Europe continues to face an airport capacity crunch. Based on conservative estimates in terms of economic and air traffic growth, Eurocontrol predicts that by 2030, 2.5 million flights will remain unaccommodated due to a lack of adequate airport capacity in Europe, with close to 20 airports totally saturated and 170 million passengers affected. This is in sharp contrast to ATM capacity, which is set to increase threefold by 2020, based on the Single European Sky. ACI Europe has for some time now, denounced mismatch in the attention given at European level to

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eliminating capacity bottlenecks in the sky, ignoring bottlenecks on the ground. While airport capacity issues remain primarily a national competence, the reality of the looming capacity crunch means that these issues also need to be considered at European level, both in terms of their impact and ways to address them. Olivier Jankovec, Director General ACI Europe, said: “The Observatory is a step in the right direction. The EU can no longer afford to ignore the extensive economic and environmental risks linked to airport congestion. We need to monitor airport capacity on an on-going basis and consider the performance of the European aviation network as a whole.” … “Airport capacity cannot be conjured up overnight. This is about looking at the long term, beyond the present crisis. Given the seriousness of the capacity crunch we are facing, this means not only looking into optimizing existing infrastructure, but also allowing the development of new infrastructure where needed.” #845.OPS18

Top executives from ten major Asian airports in the Chinese Mainland, , Macau, Korea, and Japan shared their experience and views on enhancing customer service and passenger flow at the Seventh Regular Meeting of the East Asia Airports Alliance (EAAA) held in Hong Kong on 7 November 2008. Participating airports also updated each other on future development plans to meet growing demand. This was the first time the EAAA annual meeting was held in Hong Kong (member airports take turns to host the regular meetings; the next will be hosted by Incheon International Airport). In the previous meetings, issues regarding airport operations and management covering standardization of airport signage, facilitation of transfer passenger flow, collective marketing initiatives, and the application of universal design in airport facilities were discussed. At the dinner reception held by the Airport Authority Hong Kong (AA), Chairman Dr Marvin Cheung Kin- tung said that the global financial ‘tsunami’ has dealt a strong blow to economies worldwide and the aviation industry is no exception. “As the aviation industry will remain a major driver of the world’s economy amid continuing globalization, co-operation among regional airports has become even more important. I hope to see increased co-operation among airports so as to contribute to the continued growth and development of the aviation industry,” said Dr Cheung. He added that despite the present economic challenges, Hong Kong International Airport (HKIA) will make no compromise in maintaining its high standards of safety, security, efficiency and service quality. The airport will remain committed to realizing plans and projects that will continue to equip HKIA for future growth. Zhang Zhi Zhong, President & CEO of Capital Airports Holding Company, took this opportunity to express gratitude for HKSAR Government’s and HKIA’s support for the successful commissioning of Beijing Capital International Airport’s (BCIA) Terminal 3, which also contributed to the overwhelming success of the Beijing 2008 Olympics Games. -- The EAAA was established in February 2001 with a vision to promote closer co-operation among leading airports in East Asia, working together to collectively guide development of the region’s rapidly changing aviation market. It also serves as a platform for member organizations to exchange views on issues of common interest. #845.OPS19

The Civil Aviation Authority of Singapore (CAAS) has launched a new quality service campaign entitled SMILE as part of its Quality Service Management (QSM) programme, aimed at aligning all organizations in the community. Through a month of fun-filled activities, this campaign aims to reinforce service values in all airport front-line staff. The campaign was launched in October 2008 at Changi Airport by Minster for Transport and Second Minister for Foreign Affairs, Raymond Lim. CAAS Director-General & Chief Executive Officer, Lim Kim Choon, said: “Changi Airport has

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bagged 18 awards and accolades so far this year. It is excellent service, an important component of the ‘Changi Experience’ that has helped Changi Airport maintain its ‘Best Airport’ status over the years. This would not have been possible without the effort of each and every staff.” … “Such QSM initiatives have a meaningful impact on the service culture within Changi Airport. In a strong and positive culture, staff will possess the right attitudes and mindsets and provide quality service to passengers.” -- SMILE captures the essence of providing quality service, signifying smiling, being motivated and having a positive attitude, being interested in passengers, listening to their needs, and going that extra mile. Front-line airport staff will be able to learn the SMILE values through interactive ways. Mobile carts will be plying the terminals and staff can try their hands at the games to learn about the SMILE attributes. In addition to the SMILE campaign, CAAS also works with other airport organizations to reinforce the service culture within Changi Airport via regular training sessions. Outstanding service staff is also recognized through awards and incentives. #845.OPS20

The Association of European Airlines (AEA), representing Europe’s most important airlines, has welcomed the decision of the Belgian government to scrap their proposals for an airline passenger tax (#844.OPS22). Said AEA Secretary General Ulrich Schulte-Strathaus: “This decision brings a note of sanity to the ticket tax debate. It has become fashionable for governments to plunder the airline industry and its customers, and cynically pretend they are doing so for the sake of the environment.” It should come as no surprise, continued Mr Schulte-Strathaus, that the U-turn should have been prompted by the realization that aviation brings jobs and prosperity, and is an essential part of national and regional infrastructure. “Taxing a national asset is just plain crazy,” he said. -- The Belgian authorities are not alone in having second thoughts about taxing air passengers. In 2007, the Danish passenger tax was withdrawn, as the government recognized the benefits to the country and its citizens that would flow from improved access to air travel, while Malta only recently rescinded the tax on Maltese-originating passengers - for whom an air transport network is an absolute necessity. The , on the other hand, still levy the Eco-Tax. #845.OPS21

Aeroflot has agreed on a new jet fuel pricing formula with several leading Russian oil companies as part of the Russian government’s programme to stabilize fuel prices. The Gazprom-led group of oil companies will sign long-term contracts with Russian airlines incorporating a fixed pricing formula for the entire contract period. Price quotations by Platts, a leading global provider of energy information, will be used as the basic benchmark indicator for determining the price formula. The newly agreed jet fuel pricing formula will be an effective instrument enabling Russian airlines, like , to become more flexible when planning fuel expenses and hedging risks connected with price fluctuations, said Aeroflot’s CEO Valery Okulov. #845.OPS22

United Airlines became the first U.S. carrier to demonstrate how next-generation technologies could save more than 2000 gallons of fuel and cut up to 55 000 pounds of carbon emissions on a single, trans-Pacific flight. As part of the Asia and South Pacific Initiative to Reduce Emissions (ASPIRE), United Flight 870 from Sydney to San Francisco on 14 November 208 used up-to-the-minute fuel data, priority take-off clearance, the opening up of restricted airspace, and new arrival procedures – all of which are possible with new technology – to generate significant fuel and emissions savings. Within minutes of landing, United calculates and publishes the actual savings realized on this flight. -- United and Boeing have been partnering on the Tailored Arrivals programme in San

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Francisco to evaluate fuel reduction techniques on descent and to facilitate the development of modern Air Traffic Control systems. #845.OPS23

Dallas/Fort Worth International Airport has announced its new Global Marketing Plan. The purpose is to promote a rise in passenger traffic from the very core of the United States to the rest of the world. The new campaign focuses on different key international markets. Thus, the entity in charge of carrying it out is Visit DFW (Visit Dallas/Fort Worth). This organization was created in a co-operation effort undertaken by DFW International Airport and Dallas-Fort Worth Offices for Tourism and Conventions. The initiative includes advertizing and promotion campaigns targeted to the users and the travel industry, with a particular focus on Mexico, South America, and Asia. In the Mexican and South American markets, the entity responsible for executing this plan is Global Marketing & Sales, a company with offices in Dallas, , Mexico, Argentina, and Chile, chaired by Alex Pace. #845.OPS24

Financial & traffic news Schiphol Group has announced that it has successfully placed a benchmark Eurobond offering of EUR 700 million under its existing Euro Medium Term Note (EMTN) programme. The bonds that will be issued by Schiphol Nederland B.V. have an issue price of 99.618% and will carry a coupon of 6.625%. Settlement date was 19 November 2008. The bonds were placed with a broad range of institutional investors across Europe, with strong demand from the Netherlands and France. The bonds will mature on 23 January 2015. The proceeds of this bond issue will be used by Schiphol Group to finance - on a long-term basis - its regular financing needs, the recently paid super dividend, and its intended participation in Aéroports de Paris (#844.OPS1). Consequently, a substantial part of its currently outstanding short-term borrowings that it recently issued under its Euro-Commercial Paper (ECP) programme will be refinanced on a long-term basis. ING Wholesale Banking, J.P. Morgan, and RBS acted as joint lead managers for this issue. The bonds will be listed on Euronext . #845.OPS25

On 29 October 2008, Copenhagen Airports A/S (CPH) released an addendum to its interim report for the third quarter of 2008 noting the bankruptcy filing of Sterling Airlines and its financial and operational impact. Sterling Airlines has historically accounted for some 10% of CPH’s annual traffic. Alternative carriers already serve routes accounting for over 80% of Sterling’s passengers. In most cases, Sterling’s market share on these routes was well below 50%. Other airlines have responded quickly, demonstrating the attractiveness of CPH’s facilities and catchment area. Norwegian has announced its intention to establish a base at Copenhagen Airport and will be serving six routes initially, with further routes planned in the future. Transavia also has announced a base at Copenhagen Airport and from 8 December 2008 will fly ten routes. Several other airlines have announced new services or larger aircraft. In aggregate the expected new services replace more than 80% of Sterling's previous capacity from early 2009. CPH now believes that the likely impact on 2008 of the bankruptcy of Sterling will be a reduction of between 0.5% and 1.0% in annual departing passengers and a reduction in profit before tax of DKK 50 million to DKK 60 million (including the impact of reduced traffic and an accounting provision for debts outstanding from Sterling). CPH continues to seek to mitigate the impact further and is holding constructive talks with several airlines to replace the remaining capacity over time. #845.OPS26

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Names Michael Eggenschwiler, who heads the management team, has been re-elected President of ADV, the German Airports Association, for another two-year term. ADV member airport expect to invest more than EUR 20 billion in their infrastructure during the next five years without taking a single cwent from the German taxpayers. Each EUR 1 billion invested will generate EUR 8 billion in gross social product effects. #845.OPS27

Matthias Köhn, Managing Director of Airport in Germany for the past twelve years, will replace Wolfgang Hesse as Managing Director of Erfurt Airport in Thuringia. Hesse retires at the end of 2008. #845.OPS28

Neal A. Moran has joined Menzies’ American business in the role of VP Cargo. Neal will report to John Redmond, SVP Americas, and will be responsible for all the cargo operations in the Americas Region, comprising 21 warehouses at ten airports across the USA and Canada. Neal joins Menzies Aviation directly from Cargo Airport Services (CAS) where he held the role of CEO. #845.OPS29

Airports Council International (ACI) has appointed Victor de Barrena as Director of the Global Training Hub (GTH) at ACI World in Geneva/Switzerland. With almost twenty years in the aviation industry, de Barrena has extensive experience in leadership development activities, project management and business change programmes. #845.OPS30

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