36 CHANGI AIRPORT GROUP BUSINESS & OPERATIONS Review ANNUAL REPORT 2017/18 37 38 CHANGI AIRPORT GROUP GLOBAL Connectivity Connecting Singapore to over 400 cities in about 100 countries and territories worldwide EUROPE Eastern/Central Western Europe Albania Austria Azerbaijan Belgium NORTH Bulgaria Denmark AMERICA Croatia Estonia Czech Republic Faroe Islands Canada Hungary Finland United States Poland France Romania Germany Russia Great Britain (UK) SOUTH Serbia Greece AMERICA Slovenia Iceland Brazil Turkey Ireland Colombia Ukraine Italy Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland 2 City Links 50 City Links 131 City Links SOUTH NORTH EUROPE AMERICA AMERICA ANNUAL REPORT 2017/18 39 AFRICA East Africa South Africa ASIA Burundi Botswana Central Asia South Asia Ethiopia Mozambique Turkmenistan Bangladesh Kenya South Africa Uzbekistan Bhutan Mauritius Zimbabwe India Rwanda Middle East Maldives Seychelles West Africa Bahrain Nepal Tanzania Benin Qatar Sri Lanka Uganda Burkina Faso Saudi Arabia SOUTHWEST Cote d’Ivoire United Arab Emirates Southeast Asia PACIFIC North Africa Ghana Brunei Darussalam Australia Egypt Niger Northeast Asia Cambodia Cook Islands Nigeria China Indonesia Fiji Hong Kong SAR Laos New Zealand Central Africa Japan Malaysia Norfolk Island Chad Macau Myanmar Papua New Guinea Congo South Korea Philippines Samoa Republic of Congo Taiwan Thailand Solomon Islands Timor Leste Tonga Vietnam Vanuatu 28 City Links 125 City Links 72 City Links AFRICA ASIA SOUTHWEST PACIFIC 40 CHANGI AIRPORT GROUP AIR TRAFFIC Statistics FY2017/18 62,972,068 FY2016/17 59,371,696 FY2015/16 56,737,315 FY2014/15 53,969,875 PASSENGER FY2013/14 MOVEMENT 53,874,049 FY2017/18 2,143,119 FY2016/17 1,998,479 FY2015/16 1,867,784 FY2014/15 1,847,423 AIRFREIGHT FY2013/14 MOVEMENT 1,837,580 (Tonnes of Airfreight) FY2017/18 377,429 FY2016/17 362,246 FY2015/16 351,059 FY2014/15 339,191 COMMERCIAL FY2013/14 AIRCRAFT 347,458 MOVEMENT ANNUAL REPORT 2017/18 41 @CHANGIAIRPORT ON Instagram 42 CHANGI AIRPORT GROUP REVOLUTIONISING the Automated Check-in Kiosks (ACK) and Automated Bag Drop (ABD) machines to be positioned Air for efficient passenger flow through the Fast and Seamless Travel (FAST) process.T4’s interior design is based Travel on a symmetrical petal design, inspired by the orchid petal. It appears as the central repetitive motif used in various locations within T4, such as on the kerbside drop-off, interior skylight lanterns, n 31 October 2017, Changi sqm terminal has a handling marble flooring and carpets, Airport celebrated the capacity of 16 million passenger adding to its boutique feel. The O coherent design is something commencement of its newest movements per annum - half the terminal, T4, by welcoming its first size of T3 with two thirds its handling special for T4. passengers with fanfare. After five capacity. With skylights and glass walls years since its conception in 2012 allowing natural light in, T4 and with construction completed A 300-metre-long Central Galleria simulates a natural environment in 2016, T4 opened its doors and was introduced to separate the for plants and trees to thrive. The presented a game-changing public zone from the transit area, terminal’s landscaping covers passenger experience at Changi providing a clear view from the 2,000 sqm and is home to about Airport. In the lead up to its check-in hall of the transit area. The 190 large trees. opening during the year, immense 11-metre-high ceiling and skylights admitting light into the terminal preparatory works on systems and For its creative design in terminal make T4 appear bigger. For more processes, and the training of layout and focus on providing optimal deployment of manpower people were conducted, to ensure a barrier-free environment, T4 and equipment, T4 adopted a T4’s operational readiness. received the Universal Design centralised layout for departure Mark Platinum Award, the highest DESIGN APPROACH and arrival immigration, as well accolade under the Building & Situated at the site of the previous as pre-board security screening. Construction Authority Universal Budget Terminal, boundaries were In the Departure Hall, the check- Design Mark scheme. pushed in terms of the architectural in islands are angled towards the approach and terminal layout for immigration control area to create INNOVATION AND TECHNOLOGY T4 to achieve maximum capacity natural and intuitive wayfinding for For the first time at Changi Airport, with a smaller footprint. The 225,000 passengers. In addition, this allows a fully automated departure T4’s check-in rows are angled towards the common immigration control area, Along the contiguous Boarding Corridor that stretches 800 metres to create natural and intuitive wayfinding for passengers. The 11-metre-high along the terminal is length, 160 ficus trees form a boulevard, ceiling and skylights admitting light into the terminal make T4 appear bigger. separating the boarding area from the common area at the departure gates. ANNUAL REPORT 2017/18 43 process under CAG’s FAST initiative T4 is the first Changi terminal to offer end-to-end self-service travel options was introduced. T4 is the first via FAST, comprising automated terminal at Changi Airport to offer check-in, bag drop, immigration and boarding. end-to-end self-service options by automating processes at check-in, bag drop, immigration and boarding, integrating facial recognition technology. It allows more optimal use of manpower resources to continue to deliver a better Changi Experience, against a backdrop of a tightening labour market in Singapore. A total of 65 ACKs, 50 ABD machines, 18 Automated Immigration Gates and 46 Automated Boarding Gates were installed. To enhance efficiency and processes at the screening checkpoints, T4 is also the first terminal in Changi Airport to introduce computed tomography the spirit of dynamism, originality (CT) at all the security lanes to and connection with aviation to screen hand carry luggage at the inspire and entertain passengers sculptor Kurt Metzler and ‘Les passenger security checkpoint. and visitors. A grand-scale kinetic Oiseaux (The Birds)’ by French artist With advanced 3D screening sculpture, Petalclouds, spans 200 Cedric Le Borgne are installed in technology, there is no need for metres of the Central Galleria. It the departure and arrival halls. passengers to present electronic combines art and technology A six-metre-high steel sculpture is devices such as laptops and to create a harmonic, collective the centrepiece of T4’s themed tablets. choreography of six identical ‘petal garden, Steel in Bloom. Covered in clouds’. Another three art works, An Automatic Tray Return system intricate botanical motifs, it draws namely ‘Hey Ah Chek!’ by local with parallel divestment stations has inspiration from the silhouettes of sculptor and cultural medallion also been installed, with two clear plants, creating a playful contrast advantages. The system no longer winner, Chong Fah Cheong, ‘The between man-made material and requires security staff to manually Travelling Family’ by Swiss-Italian nature. return trays, freeing them up to pay closer attention to passengers. It also allows two passengers to present their belongings for screening simultaneously, speeding up the entire process. A 70-metre-long Immersive Wall above the centralised security screening area provides a stress- free environment for passengers as they undergo checks. THEATRE OF EXPERIENCES T4 presents a rich mix of art, culture and technology, with theatre performances, heritage-themed façades, immersive LED displays and entertainment features. A unique feature in T4 is the curated art programme that embodies Petalclouds at T4 evokes the impression of clouds dancing gracefully in the sky. 44 CHANGI AIRPORT GROUP ‘Peranakan Love Story’ is a collaboration with renowned Singaporean The 70-metre by 5-metre Immersive Wall showcases compelling imageries of composer and artiste Dick Lee. Singapore’s skyline, ASEAN landmarks, as well as a whimsical animated clip on suitcases being screened before flight. For the first time at Changi get to discover and learn about About 25% of them are new to Airport, Singapore’s local culture the rich Peranakan culture. Changi Airport. These include local and flavour are showcased footwear label PAZZION; dining PLETHORA OF DELIGHTS TO THRILL permanently to international outlets like Treasures (Yi Dian Xin) PASSENGERS passengers. The Heritage Zone in by Imperial and Tiger Den, as well Shopping and dining have always the transit area features a row of as Australian pharmacy - Airport been an integral part of the airport nine shophouses spanning the Pharmacy. In addition, British experience, and T4 presented 1880s to the 1950s. Retail and food retailer WHSmith opened its first an opportunity to introduce new and beverage outlets housing Singapore store in T4. concepts to Changi Airport’s local brands like Bee Cheng Hiang, extensive retail and food and Bengawan Solo, Curry Times, Eu Making a debut in T4 and beverage options. The shops Yan Sang, and Heavenly Wang are Changi Airport is the concept of and restaurants at T4 comprise integrated into the shophouses. a seamless duty-free shopping well-loved local and international CAG worked very closely with experience with integrated the tenants on the shop décor brands with 16,000 sqm dedicated Cosmetics & Perfumes as well to exude nostalgia through to a wide array of retail and dining as Wines & Spirits concessions furnishings and interior design. options. Of the 81 outlets, 62 are operated by The Shilla Duty Free retail and service outlets and 19 and DFS respectively. Having two A surprise element is injected are food and beverage ones. different operators work together through a special performance display on the shophouse façade. An LED screen transforms two Peranakan shophouse bays into a digital stage, to present a six- minute cultural mini-theatre show - ‘Peranakan Love Story’. A Peranakan Gallery on the mezzanine floor features historical exhibits and artefacts of the Peranakan culture such as embroidered Sarong Kebaya, antique wooden wedding bed, and porcelain ‘nyonya ware’.