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2017 FINANCIAL MANAGEMENT CONFERENCE

Multi-Generational Workplace Perspective

Presented by Richard R. Grant Deputy Director NOAA, Civil Rights Office vs.

https://www.youtube.com/watch?v=JADG4hXaqy4

2017 Financial Management Conference Talking Points

• Generational Timeline • Generational Characteristics • Generational Leadership Interaction • Generational Feedback • Bridging the Generational Gap • Cost of Not Bridging the Generational Gap

2017 Financial Management Conference What do you think?

Are generational differences a factor in your life or workplace?

2017 Financial Management Conference “A can be defined as a group of people born roughly within a twenty year time period during the same era in history.”

Conrington & Marshall, 2004

2017 Financial Management Conference “A generational identity is a state of mind shaped by many events and influences. Only you can define what generation you fit into.”

Lancaster & Stillman, 2003

2017 Financial Management Conference Generational Identification

“ To identify the persona of a generation, look for these attributes: perceived membership in a common generation; common beliefs and behaviors; and a common location in history.” Howe & Strauss, 2000

2017 Financial Management Conference “”

Persons born within 3-5 years of a generational divide are referred to as “Cuspers” and may favor and display characteristics from both relative . They are the folks that cement the generations together. They function as mediators, translators, and mentors.

Lancaster & Stillman, 2003

2017 Financial Management Conference Generational Timeline

1901-1945 • Traditionalists, , Mature 1946-1964 • Baby Boomers or Boomers 1965-1979 • 1980-1995 • Millennials, Generation Y 1995-Present •

2017 Financial Management Conference 2017 Financial Management Conference The Traditionalist 1901-1945

Significant Events Science and Inventions Idols/Heroes Attitudes/Concerns • Industrial Age • Newspapers • Teddy Roosevelt • Military Disposition • Booker T. Washington • • Blood Banks & • Duty, honor country Transfusions • Henry Ford • Prohibition • Jim Thorpe • Top down leadership • Radio • • Yankee’s • Chain of Command • Electricity • Babe Ruth • Women’s Right to Vote • Jesse Owens • Sacrificial • Automobiles • Manufactured Automobiles • Joe Louis • God fearing • Refrigeration • Franklin D. Roosevelt • Black Tuesday • Thrifty • Eleanor Roosevelt • WWI • Dwight Eisenhower • Patriotic • The Dust Bowl • Bing Crosby • Patient • Ella Fitzgerald • • John Wayne • Loyal • Social Security Act of 1935 • Bob Hope • Respectful • KKK • Betty Grable • Partnered for • Irving Berlin greater strength • Shirley Temple • Jimmy Stewart

2017 Financial Management Conference Baby Boomers 1946-1964

Significant Events Science and Technology Idols/Heroes Attitudes/Concerns • Pearl Harbor • Television • Franklin Delano • Idealistic Roosevelt • Optimistic • Rationing • Penicillin • Harry S. Truman • Challenge the Status Quo • D-Day • Telephones • Frank Sinatra • Anti-Communism • V-E Day • Freezer Storage • Nat King Cole • Fix what’s wrong with • • Transistors • John F. Kennedy America • Billy Holiday • Civil Rights for All • • Polio Vaccine • Elvis • Work my way to the top • GI Bill • Satellites • Buddy Holly • Highly competitive • Domestic Airline Service • Airline Industry • Walt Disney • Privileged • Korean Conflict • Family Television Shows • Work-a-holics • America’s Education System • Dr. Martin Luther King Jr. • Committed Overhaul • Ed Sullivan • Challenge Authority • “Under God” • Katherine Hepburn • Change in command • Anti-Communism Era • Cary Grant • Birth Control Pill Approved by • Jackie Robinson FDA • John Wayne 2017 Financial Management Conference Generation X 1965-1979

Significant Events Science and Technology Idols/Heroes Attitudes/Concerns • Birth Control Pill • Microwave • John and Jackie Kennedy • Skeptical • Robert Kennedy • Race for Space • AM/FM Radio • Independent • Martin Luther King Jr. • Bay of Pigs • Modular Synthesizers • Lyndon Johnson • Self Reliant • JFK Assassination • Computers • • Resourceful • Supreme Court Rules on Prayer in School • Floppy Disks • Ford • Self Starters • Equality of Education Opportunity Report • Microprocessors • Carter • School Integration and Busing • Atari • Neil Armstrong • Cautious • RFK & MLK Assassinations • VCR’s • Gloria Steinem • Immigration Act of 1965 • Jumbo Jets • Maya Angelou • Microwave • The Draft • Neutron Bomb • AM/FM Radio • Anti-War Movement • DNA Discovered • Modular Synthesizers • AIDS-Global Epidemic • Test Tube Baby • Computers • Movement • First Heart Transplant • Microprocessors • • Atari • Walk on the moon • VCR’s • Kent State • Jumbo Jets • Neutron Bomb • Voting Age lowered • DNA Discovered • Roe v Wade • Test Tube Baby • Women’s Lib 1963 • First Heart Transplant 2017 Financial Management Conference • Civil Rights Act of 1963 Millennials 1980-1995

Significant Events Science and Technology Idols/Heroes Attitudes/Concerns • Heart Transplant • Heart Transplants & Bi-passes • Reagan • Safety First • Challenger • Hubble Telescope • Bush • Expectant • National Debt-all time high • 24 Hour Journalism • Clinton • Optimistic • Nuclear Weapons Treaty • Fax Machines • Colin Powell • Idealistic • Hubble Telescope • Cell Phones • Wonder Years • Empowered • Fall of • Nintendo • Operation Desert Storm • Fertility Drugs • Michael Jordan • Confident • Merger/Corporate & Healthcare • Satellite Access • Steven King • Cautious • Internet • Internet • Seinfeld • Appreciate Diversity • Waco, Branch Davidians • Digital Cameras • Friends • Realistic • Oklahoma City Bombing • Cloning • Hip Hop • Team Players • Dolly the Cloned Sheep • Palm Pilots • Milli Vanilli • Respect Authority • Clinton and Lewinski • Personal Computers • Madonna • Rule Followers • Columbine • Wireless • Celebrity Pregnancies • Text Messaging • Garth Brooks • “Its Cool to be Smart” • 9/11 and the War or Terrorism • • Decisive • Martha Stewart • Steadfast • Collaborative

2017 Financial Management Conference Generation Z 1995-Present

Significant Events Science and Technology Idols/Heroes Attitudes/Concerns • Facebook/Twitter/Instagram • Social Media Explosion • Steve Jobs • Cynical • No Child Left Behind • Photoshopping • Kobe Bryan • Private • Cyberbullying Laws • Apps • Ellen • Entrepreneurial • Cell Phone Family Plans • Fax Machines • Mult-tasking • The Depression • Cell Phones • • Computers In High School • Nintendo • Lady Gaga • Hyper-award Curriculum • Fertility Drugs • Mark Zuckerburg • Technology –Reliant • Post 9/11 • Satellite Access • Michelle Obama • Self-brander • Reality Shows • Internet • Post Columbine Safety • Derek Jeter • Transparency Requirements • Digital Cameras • Paton Manning • Instant Gratificiation • Election of the First Black President • Cloning Sergey Brin/Larry Page • High Value for Privacy • Palm Pilots • • Personal Computers • Jay Z • Don’t Conform to Social Norms • Wireless • Beyonnce • Text Messaging • Prefer Little Verbal Communication

2017 Financial Management Conference Generational Leadership Interaction

• Leadership and Authority: Traditionalist • Leadership - Hierarchy • Authority - Respectful Baby Boomer • Leadership - Consensus • Authority – Love/Hate Generation X • Leadership - Competence • Authority - Unimpressed Millennials/Gen Z • Leadership - Teamwork • Authority – Respectful, but autonomous

2017 Financial Management Conference Generational Feedback

• Traditionalist seek no applause, but appreciate a subtle acknowledgement that they have made a difference.

• Boomers are often giving feedback to others, but seldom receiving, especially positive feedback.

• Gen Xers need positive feedback to let them know they are on the right track.

• Millennials are used to praise and may mistake silence for disapproval. They need to know what they are doing right and what they are doing wrong.

• Gen Z like Millennials are condition to receive praise and want to receive feedback which will enhance their ability to be successful.

2017 Financial Management Conference Bridging the Generational Gap

2017 Financial Management Conference Bridging the Generational Gap

• Appreciate differences/Don’t Dwell on them!

• Appreciate what you have in common

• Understand that everyone is unique/Get to Know Your Employees Individually

• Acknowledge your interdependency

• Build Collaborative Relationships

• Keep up with technology

• Sever ties to tradition

• Create opportunities for cross-generational mentoring

2017 Financial Management Conference Cost of Not Bridging the Generational GAP

• Lack of productivity, quality, innovation, and creativity

• Misunderstood attitudes, relationships & working environments

• Less engaged employees

• Lack of motivation, initiative, and team work

• Less efficient and effective organization

2017 Financial Management Conference Questions?

2017 Financial Management Conference Richard R. Grant Deputy Director NOAA, Civil Rights Office

301.713.0500

[email protected]

2017 Financial Management Conference