Generic 2021 MIA-Student Orientation Booklet

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Welcome

Open Hearts Language Academy

Student Orientation Booklet

International Students

(Revised March 2021) CONTENTS

Welcome to Open Hearts Language Academy page 3

Mission Statement page 4

Our International ESL program page 5

Assessment page 9

Promotion Policy page 10

Cell Phone and English Only Policies page 12

Attendance Policy page 13

Payment Policy page 14

Cancellation and Refund Policies page 15

Vacation and Leave of Absence Policies page 16

Health Insurance page 18

F1- Student Regulations page 19

Probation Form page 20

Grievance Procedures page 21

Grievance Form page 22

Complaint Form page 23

Repeat Level Form page 24

What your campus has to offer page 25

Achievement Scale Appendix

2 Welcome to Open Hearts Language Academy!

We are delighted that you have decided to study English with us at OHLA. Open Hearts Language Academy is an international service-oriented organization, which has its central office in Miami, Florida. Our mission is to provide high-quality academic programs and cultural opportunities for people who wish to learn English as a second language for academic, professional, or personal purposes.

At Open Hearts Language Academy, our total commitment is to facilitate the advancement of students’ communicative language skills in English through a variety of means. We offer personal service and high-quality, student-oriented curriculum and instruction. We also give students insight into United States culture through activities and social experiences outside of the Institute. One of the best things is that students come to study at Open Hearts Language Academy from many different countries, so you will have the opportunity to share and compare your experiences with students from many different cultural backgrounds.

The teachers that you will have at Open Hearts Language Academy are highly qualified English language instructors. Our instructors come from a variety of professional backgrounds. Many of our instructors have advanced degrees in English-language instruction and all have many years of teaching experience. It is our personal goal to help you really improve your English and have a great time while you are here at Open Hearts Language Academy.

Thank you,

Wioletta Bublik Admissions Director Open Hearts Language Academy

Hours of operation

Note that our offices are open from 08:30 am to 7:00 pm and that our Staff and Faculty members are pleased to assist you at anytime. However, students are discouraged to meet with Staff members during class time.

3 MISSION STATEMENT

To provide a learning environment that challenges and supports students in achieving their linguistic goals for personal or professional growth, or in gaining entrance into an American University through its Pathway Program.

Qualified teachers strive to provide a student-centered environment which enhances academic learning and makes it possible for students to explore linguistic creativity.

Necessary institutional resources are allocated to offer a comprehensive curriculum, outstanding student services, impeccable institutional facilities and innovative technology for learning English as a Second Language.

Knowledgeable and dedicated staff members ensure that, at all times, students are satisfied with their English language studies and are successfully integrated into the community.

Goals and objectives

¨ To provide an educational Program that is balanced in the development of the mental, physical and social life of the student. ¨ To maintain high standards in teaching and learning and to instill them in our students. ¨ To produce qualified, efficient, personable, self-confident and, therefore, superior language speakers. ¨ To provide counseling for those who wish to pursue a degree in a US university. ¨ To unite students from all over the world through the English Language. ¨ To provide a hospitable climate wherein faculty and students may pursue excellence, truth, and continuing relevance. ¨ To give individual attention to each student making his/her course as meaningful and successful as possible.

4 OUR INTERNATIONAL ESL PROGRAM

The objective of our international ESL program is to improve the students’ overall English proficiency. Our integrated ESL program is offered in 9 different levels with each of these levels being divided in six two-week units. This will allow our students to not only move at their own pace, but to be continuously challenged by new material. Levels offered

Electives Open Hearts Language Academy offers additional programs to our students. In addition to our regular curriculum, an Intensive and a Super-Intensive program have been added to our instructional schedule.

An array of complementary courses has been designed at different levels of language proficiency. These courses are 12 weeks [24 hrs] in duration.

Students in the Intensive program take two afternoon courses; each meeting two days per week. Students in the Super-Intensive program have four afternoon courses.

The courses developed for the Intensive and Super-Intensive programs are skill and proficiency based. Among others, we offer classes focused on Reading and Writing, Listening and Speaking, and Business and Vocabulary.

B. Test Preparation program: This program is designed for users who are preparing to sit in for one of the language exams, such as TOEFL, IELTS or FCE, and CAE, and would like to increase their performance scores.

C. Private Instruction: Focus on specific needs including conversation, writing, accent reduction, etc.

D. Executive Program: This program is custom designed for one on one instruction for busy executives who want to improve their English in a short amount of time. Programs vary from 1 to 15 lessons per week.

E. Youth Camp Program: A program designed for younger students who want to study English and have fun too.

CURRICULUM

The curriculum at Open Hearts is meant to be open-ended and ongoing. Each 8 or 12-week session is subdivided into 2-week blocks. Students may commence studies at the beginning of each two-week block. For instance, if a student were to start at the beginning of the fourth week (beginning of the second block), he would complete the remaining blocks, and would then take the remaining block, being promoted to the next level only upon achieving the required acceptable average of ALL biweekly block exams and tasks.

While the blocks are designed to be as self-contained and non-cumulative as possible, it is inevitable that the material will build on itself to some degree. It is therefore incumbent on the instructor to fill in the gaps in the student’s knowledge as necessary to the extent that it is possible. The instructor should not forget, however, that the student will eventually be exposed to the material he has not studied, after completing the course.

Sessions offered

6 “OHLA L.I.F.E.” program

To supplement our Award-Winning English program, each Friday students are provided with the opportunity to experience learning in a different setting (other teachers, other classmate, etc.) and/or to concentrate on specific area(s) of their learning they are most interested in or feel that they need to practice more.

Depending on demand, classes listed below are offered

Conversation Club: Basic Pre-Basic / Basic 1- 2 / Intermediate 1 Conversation Club: Advanced Intermediate 2/ Advanced 1 -2/ Elite and Elite Plus

Pronunciation Pre-Basic / Basic 1- 2 / Intermediate 1 Accent Reduction Intermediate 2/ Advanced 1 -2/ Elite and Elite Plus

Business Communication 1 Pre-Basic / Basic 1- 2 / Intermediate 1(oral based) Business Communication 2 Intermediate 2/ Advanced 1 -2/ Elite and Elite Plus (written based)

Survival English in daily life Pre-Basic / Basic 1- 2 / Intermediate 1 Survival English in the work-place Intermediate 2/ Advanced 1 -2/ Elite and Elite Plus

TOEFL Prep: Basic Pre-Basic / Basic 1- 2 / Intermediate 1 TOEFL Prep: Advanced Intermediate 2/ Advanced 1 -2/ Elite and Elite Plus

Please note that OHLA L.I.F.E.” is offered free of charge to anyone who is interested – feel free to bring your friends and relatives to take classes with you. Minimum age requirement is 16 years of age.

(*) OHLA will provide snacks and refreshments to students during the “extended break” on that day

Participation There is only one way to learn a language – PRACTICE! Therefore, it is so important for students at Open Hearts Language Academy to attend and participate in all classes.

Participation means: Ø Coming to class Ø Paying attention to the lesson Ø Getting involved in the classroom discussions Ø SPEAKING ENGLISH ON CAMPUS AT ALL TIMES

SCHEDULE

MIAMI BRICKEL / AVENTURA DAY SCHEDULE

Program Monday Tuesday Wednesday Thursday Friday Semi Intensive 09:00 to 12:45 09:00 to 12:45 09:00 to 12:45 09:00 to 12:45 09:00 to 12:30

09:00 to 12:45 09:00 to 12:45 09:00 to 12:45 09:00 to 12:45 09:00 to 12:30 Intensive 13:00 to 14:00 13:00 to 14:00 13:00 to 14:00 13:00 to 14:00

09:00 to 12:45 09:00 to 12:45 09:00 to 12:45 09:00 to 12:45 09:00 to 12:30 Super Intensive 13:00 to 14:00 13:00 to 14:00 13:00 to 14:00 13:00 to 14:00

14:30 to 15:30 14:30 to 15:30 14:30 to 15:30 14:30 to 15:30

Exam Prep 14:10 to 17:00 14:10 to 17:00 14:10 to 17:00 14:10 to 17:00 14:10 to 17:00

One to one 14:10 to 16:00 14:10 to 16:00 14:10 to 16:00 14:10 to 16:00 14:10 to 16:00

09:00 to 12:45 09:00 to 12:45 09:00 to 12:45 09:00 to 12:45 09:00 to 12:30 Semi + Exam Prep 14:10 to 17:00 14:10 to 17:00 14:10 to 17:00 14:10 to 17:00 14:10 to 17:00

MIAMI BRICKEL / AVENTURA EVENING SCHEDULE

Program Monday Tuesday Wednesday Thursday Friday

Semi Intensive 18:20 to 20:05 18:20 to 20:05 18:20 to 20:05 18:20 to 20:05 18:20 to 20:05 20:15 to 22:00 20:15 to 22:00 20:15 to 22:00 20:15 to 22:00 20:15 to 22:00

17:15 to 18:15 17:15 to 18:15 17:15 to 18:15 17:15 to 18:15 09:00 to 12:30

Intensive 18:20 to 20:05 18:20 to 20:05 18:20 to 20:05 18:20 to 20:05

20:15 to 22:00 20:15 to 22:00 20:15 to 22:00 20:15 to 22:00

8 ASSESSMENT

Block Exams At the end of each 2-week block students will sit for an exam that evaluates how well they have assimilated the material covered during that time of study. The block exams will cover all aspects studied in class: listening, speaking, reading and writing. These exams will let our teachers know if the students are learning or not, how much progress has been made, and determine whether or not students are ready to go on to the next level.

Tasks Each block, students will have to complete an oral and a written task. The level of difficulty of these tasks will be in line with the students’ level of proficiency and will reflect the learning outcomes as described in the course outlines.

Homework To facilitate our students’ learning of English, teachers will give them homework regularly. Each student should come to class with his or her work finished or with questions about the assignment, if he or she did not understand the exercise.

Quizzes Students will have regular quizzes, in addition to the block exams, in order to determine if they are making progress and if they understand the material presented.

How is your final mark going to be calculated for the Semi-Intensive classes?

Grading Scale Course Grading Policy

A = 90 – 100% Block Exams and Tasks 80% B = 80 – 89% Homework & Quizzes 20% C = 70 – 79% D = 60 – 69% F = Less than 60% How is your final mark going to be calculated for the Intensive and Super-Intensive classes?

Grading Scale Course Grading Policy

A = 90 – 100% Midterm & Final Exams 70% B = 80 – 89% Homework & Quizzes 30% C = 70 – 79% D = 60 – 69% F = Less than 60%

For test preparation classes (TOEFL, IELTS, FCE, and CAE), progress is demonstrated through weekly practice tests that assess the achievement of learning objectives.

Make-up Block Exams Any student with an excused absence can make up a block exam.

9 Other Make-up Work It is the students’ responsibility to make up any missed work. Upon their return to school after an absence, students have 3 days to make up missed work. They must check with their teacher about all work missed as a result of being absent.

Student-Teacher Conferences Individual student conferences inform students of their progress and areas of concern. They are considered essential to the assessment process. As students’ progress through the course, they will participate in individual conferences with their teachers at least twice during each session: once in the middle and once near the end. During these conferences, the teacher will provide students with suggested exercises, activities or resources that they can use in order to make their learning experience more valuable. For each conference, a form is completed by the teacher providing specific feedback to students. A copy will be given to the student, and the original will be placed in the student’s academic file.

Exit Exams Students leaving the program will be required to take an exit exam. The exam will be a different form of the CaMLA ept (English proficiency test) published by Cambridge University Press. This provides the school with another tool to measure learning over the students’ entire course of study.

PROMOTION POLICY

To be promoted to the next level, students need to achieve a score of at least 75% on exams, tasks, homework and quizzes.

For an 8-week session

Students who enter the program in Block 1 or 2 will automatically be considered for promotion.

Students who enter in Block 3 and who wish to be considered for promotion and plan on continuing to the next session will need to; - Make up the Written and Oral task for the missed block - Write the “comprehensive exam” at the end of the session

Students who enter in Block 3 and do not wish to be considered for promotion will not need to make up any missed assignments. Students who enter in Block 4 CANNOT be considered for promotion.

For a 12-week session

Students who enter the program in Block 1 or 2 will automatically be considered for promotion.

Students who enter in Block 3 or 4 and who wish to be considered for promotion and plan on continuing to the next session will need to; - Make up the Written and Oral task for the missed block - Write the “comprehensive exam” at the end of the session

Students who enter in Block 3 or 4 and do not wish to be considered for promotion will not need to make up any missed assignments. Students who enter in Block 5 or 6 CANNOT be considered for promotion.

10 Repeat and Conditional Promotion Students who do not meet the passing requirements will not be promoted to the next level. However, under certain circumstances and upon the teacher’s recommendation and Academic Director/Leader’s approval, a student may be allowed to pass conditionally to the next level. In such cases, the Academic Director/Leader will meet with the teacher during the following session to monitor the student’s performance and together they may decide to re-assign the student to the lower level.

Students are allowed to repeat only one level in General or Academic English. If the students fail or choose to repeat the level, they will have to sign The Repeat Level Form.

Early Promotion Policy Within the first 2 weeks of testing and being assigned an initial level, any new student who wishes to be considered for the next level is required to re-take the CAMLA Placement Test as well as the Written and Oral assessment.

Within the first 2 weeks of being promoted to a new level, any on-going student who wishes to be considered for the next level is required to re-take the CAMLA Placement Test as well as the Written and Oral assessment.

After 2 weeks but not beyond 50% of any session, students with an average score of 80% in their current level can qualify to move up a level by achieving an overall score of 75% or more on the Comprehensive Exam for their current level along with a Written and Oral assessment.

How is the overall score calculated? Comprehensive Exam 50% of the final mark Written Assessment using OHLA’s Written Task Rubrics 25% of the final mark Oral Assessment using OHLA’s Oral Task Rubrics 25% of the final mark

Please note: 1. Students are to complete the above assessment within the following timeline: by the end of Block 2 (week 4) for an 8-week session by the end of Block 3 (week 6) for a 12-week session 2. Level changes can only take effect at the start of a new block. 3. A student can only have one attempt at moving up a level. 4. Students changing level are required to buy the new books.

Satisfactory Progress Satisfactory progress is defined as improving one’s English proficiency in a systematic and timely manner. Students who do not pass a level are allowed to repeat a level ONLY ONCE without restrictions or conditions. Failing the same level for the second time will result in one of the following actions: • Mandatory tutoring at the student’s expense • The student is counseled out of the program and into another learning institution

Additional Tools and Learning Opportunities Open Hearts Language Academy offers a computer lab that students can use free of charge. The computer lab is available to students from 8:30am to 10:00pm. All computers have internet access, allowing students to email friends and family back home.

Open Hearts Language Academy also has an Activities Director who creates an Activity Calendar for each month with visits to museums, the movies, boat tours and more! 11 CELL PHONE POLICY

Open Hearts Language Academy has a very simple but strict cell phone policy that applies to both teachers and students.

No cell phones are to be used in class at any time for any reason. In case of an emergency, students can be reached by calling the school’s main number.

Aventura Campus (786) 567-4950 Orlando/MetroWest Campus (321) 325-9090 Boca Raton Campus (561) 275-5100 Tampa Campus (813) 537-5900 Miami/Brickell Campus (305) 379-4027 Winter Garden Campus (407) 809-4570 Orlando/Celebration Campus (407) 502-2500

ENGLISH ONLY POLICY

An English zone has been established at Open Hearts Language Academy. This zone extends from the Administrative offices and throughout the hallways. It includes offices, lab, classes and common areas. Upon entering this zone ALL students, faculty and staff are required to speak English only. Students and/or faculty and staff wishing to speak a language other than English will have to leave the English zone.

MEMORANDUM OF UNDERSTANDING

As a student of Open Hearts Language Academy, I understand that;

1. The only way to improve my English is to be put in situations where I must practice constantly.

2. It is Open Hearts Language Academy’s responsibility to provide me with a learning environment which facilitates the constant practice of English

Therefore I, as an Open Hearts student, hereby promise to speak only English while I am on the premises of Open Hearts Language Academy.

I also hereby promise NOT to speak my mother tongue, while I am on the premises of Open Hearts Language Academy.

Failure to follow the rule would result in the following:

First offence: Verbal warning

Second offence: Being suspended from the current block and being marked absent. Re-entering the class by making an oral presentation on the benefits of speaking English as much as possible.

Third offence: Being suspended from the current session and being marked absent. Re-entering the class by writing a one (1) page essay on the benefits of speaking English as much as possible. This essay is to be presented to the Academic Director/Leader or School Director and will have to be signed by them for re-admittance into class.

Fourth offence: A two-day suspension and being put on probation for repeatedly failing school regulations.

12 ATTENDANCE POLICY

Open Hearts Language Academy’s programs move at a quick pace, so it is very important that you do not miss class.

At OHLA, class attendance is mandatory. Students must attend 80% of classes per session. More than 20% absences will automatically result in the student being put on official probation. Students accumulating more than 20% absences in any two months will face dismissal from the program.

Absences This is how absences are calculated: you will be counted absent from a period if you are not in class for any reason. However, absences might be excused if you can provide official documentation supporting that you were away for a medical, dental, police, court or immigration appointment. Students are to attend a minimum of 80% of their classes per session.

Depending on their program, students will attend 80% of class per session if they meet the following requirements:

1. For 20 lessons, students attend an average of 16 lessons per week 2. For 25 lessons, students attend an average of 20 lessons per week 3. For 30 lessons, students attend an average of 24 lessons per week 4. For 35 lessons, students attend an average of 28 lessons per week

Note: 1 lesson is 50 minutes long; therefore, Period 1 and Period 2 each count for 2 lessons.

Late Policy A student will not be allowed into class after the initial 15 minutes of each class.

Keep in mind that to be successful it is very important to be present as much as possible.

PLEASE REMEMBER TO CALL IN WHEN SICK

13 PAYMENT POLICY

Fees & Initial Tuition payment

Upon application, initial application fees, tuition for the first 12-week [or up to your proposed length of study, if less than 12 weeks], housing placement fees, and airport service fees are due and are to be paid by:

1. Sending payment to the institute bank account [wire transfer] 2. Sending a check drawn on a US bank or an international money order to our business office

On-going Fees & Tuition payment

Tuition payment is due at the beginning of every 12-week (session). Our business office will provide you with an official invoice stating the amount due as well as the payment due date.

On-going tuition can be paid by mail or in person in the form of:

1. Check drawn on a US bank 2. Credit card payment [We accept Visa & MasterCard]

Installment Payment Plan

After completing their initial 12-week session, students who continue with the IEP program, have the option to take advantage of several installment payment plans offered by the school. Ask the Front desk for more details.

Note that fees for housing, materials, student services and health insurance (if requested) are due paid in full at the beginning of each session.

Late payment fee

Tuitions and other fees are due on the assigned date. A late fee of 2% per payment will be access to overdue account after 5 business days of the due date. Students are allowed an additional 5 business days after the assigned date to bring their account up to date, otherwise students’ participation in class will no longer be allowed and may risk have their F-1 visa terminated.

14 CANCELLATION & REFUND POLICIES

If you cancel your enrollment prior to the start of the initial session in which you are enrolled, a cancellation fee equal to 4 weeks tuition [or to your proposed length of study, if less than 4 weeks] will apply. However, fees such as: housing stipend or residential fee and airport transfer fees will be refunded.

After the start of any session the following cancellation fees will apply:

Tuition Tuition for the full 12-week session [or to your proposed length of study, if less than 12 weeks] is non- refundable, unless you test above our highest level of instruction or have a documented medical emergency. If you test above our highest level of instruction, tuition and fees paid will be refunded. If during your session you must return to your home country for a documented emergency, the unused portion of your tuition will be held on account for a period of one year, for use upon your return.

Housing stipend A cancellation fee equal to 2 weeks of housing stipend will apply.

Residential fee A cancellation fee equal to 2 weeks of paid residential fee will apply.

For any session in which you cancel, fees paid for materials, books, student services and health insurance [if chosen] are non-refundable.

If Open Hearts Language Academy cancels the program, subsequent to your enrollment, all tuition and fees, including the initial application fee, paid will be refunded.

If a student is terminated by Open Hearts Language Academy due to violations of the school written disciplinary and/or attendance policies and/or local, state, or federal laws, no refund will be permitted.

If your tuition and fees are paid through an Open Hearts Language Academy representative in your country, the refund will be processed through this representative.

VACATION POLICY

1. For qualified students who register and study for a 24-week program, OHLA offers up to an 8-week vacation period.

How to qualify: • All requests for vacation must per made to and approved by the Admission office. • Students must first complete 24 weeks of studies before requesting any vacation. • Prior to their first approved vacation day, students must re-enroll and pay for the period following their vacation period. Minimum re-enroll period is 12 weeks

Failure to re-enroll and pay will result in students' I-20 being completed on the last day at school prior to their first scheduled vacation day.

2. For qualified students who register and study for a 44-week program OHLA offers up to a 12-week vacation period.

How to qualify: • All requests for vacation must per made to and approved by the Admission office. • Students must first complete 24 weeks of studies before requesting any vacation. • Students can divide their 12-week vacation in more than 1 segment. • Students cannot request for more than an 8-week vacation period after their initial 24 weeks of studies have been completed. • If any vacation time is taken after completion of 44 weeks of studies, prior to their first approved- scheduled vacation day, students must re-enroll and pay for the period following their vacation period. Minimum re-enroll period is 12 weeks

Failure to re-enroll and pay will result in students' I-20 being completed on the last day at school prior to their first scheduled vacation day.

Notes

1. After completing the 24th week of study, but before completion of their 44th week of study, a student may not be absent for more than 8 consecutive weeks from school (including vacation and LOA). 2. After completing the 44th week of study, a student may not be absent more than 12 consecutive weeks from school.

LEAVE OF ABSENCE POLICY

In case of documented emergencies, students are entitled to request one (1) Leave of Absence (LOA). This LOA can only be granted by the School director and only if he/she feels that the request is warranted.

Please email your School Director/DSO if you wish to know if your situation qualifies for a Leave of Absence. Note, that if your LOA is granted, tuition is payable for the period of your leave and that it will count against the total number of weeks you registered for.

The total period of any LOA cannot exceed 4 weeks for each 12 months of consecutive enrollment.

OPEN HEARTS LANGUAGE ACADEMY VACATION & LEAVE OF ABSENCE FORM

Name:______Phone:______Email:______Current Level:______

VACATION POLICY

According to the F-1 student annual vacation regulation (8 CFR 214.2(f) (5) (iii)), an eligible F-1 student may have an annual vacation only once per year and must intend to enroll for the term following annual vacation. A school break (e.g., winter or spring break) when school is not in session does not constitute annual vacation.

According to SEVP Policy Guidance “an eligible F-1 student attending a Language program must have completed twenty- four weeks (24) of instructional time prior to taking the vacation.

How to qualify To qualify for the vacation period, students will be required to have studied at OHLA for a minimum period of twenty-four (24) weeks. Students who qualify will be required to request for vacation with the school director.

Students are eligible for 8 weeks of vacation per every 12 months.

Vacations must begin on a Monday and finish on a Friday. Weeks not used do not rollover into the next 12 months.

Students cannot take a vacation during the last weeks of their enrollment unless an extension has been completed.

If the student’s I-20 will expire during the vacation period, the student must present a bank statement before the vacation can be approved by the school director.

LEAVE OF ABSENCE POLICY

Please email your School Director/DSO if you wish to know if your situation qualifies for a Leave of Absence.

Note, that if your LOA is granted, tuition is payable for the period of your leave and that it will count against the total number of weeks you registered for.

Please note that the total period of any LOA cannot exceed 4 weeks for each 12 months of consecutive enrollment.

I understand the above policies and am requesting the following period(s):

Vacation: # of weeks: ____ Last day of class: ___/___/___ Return to class: ___/___/___

LOA: # of weeks: ____ Last day of class: ___/___/___ Return to class: ___/___/___

Student Signature: ______Date: ______

PDSO / DSO Signature: ______I-20 End Date: _____/_____/___

Students cannot be excused from school for a period of more than 8 weeks at a time. Ex: 4 weeks of Leave of absence & 8 weeks of vacation consecutively.

17 HEALTH INSURANCE

Open Hearts Language Academy is proud to partner with Study Insured to provides free of charge to its students the following health insurance coverage from their very first day of classes. Summary of Benefits Overall Limit 500,000 Coverage Type Emergency Core Medical Hospital Overall limit; standard Physician Charges Overall limit X-Ray, Lab & Diagnostic Overall limit Private Duty Nursing $5,000.00 the rental of crutches or Hospital type bed, standard wheelchair, cost of Equipment & Supplies splints, canes, slings, trusses, braces or other prosthetic appliances Prescription Medication Prescription Medication 30 Day Supply Transportation Land Ambulance $1,000.00 per emergency Air Ambulance/Evacuation $50,000.00 Return Home Benefit $5,000 Dental Accident $2,000.00 Emergency $300.00 Death & Repatriation Repatriation of Remains $10,000.00 Burial /cremation in lieu of repatriation $5,000.00 AD&D No Coverage Air Flight / Common Carrier Accident 2,500 Family or Friend Transportation $1,500.00 Coverage outside USA As long as 51% of the coverage period is spent within USA Pre-Existing Medical Conditions No pre-existing coverage Additional Benefit Interruption $2,500.00 Baggage Loss $500.00 Passport (Lost or damaged) $500.00 Students can choose to add coverage for their dependents. Please ask you school for more information.

18 F-1 STUDENT REGULATIONS

All F-1 students must maintain legal status while studying in the United States. Among other things, legal status is maintained by registering for full-time enrollment in the program. Anyone that falls out-of-status will have their FI terminated and will have to apply for reinstatement.

HOW TO KEEP YOUR F-1 STATUS

• Come to school and follow the attendance policies. • Do not work off-campus. It is illegal. • Apply for vacation – remember that you must have your vacation approved! • Know when your I-20 expires. • Know when your visa expires. • Know when your passport expires. • Don’t leave the U.S. without making sure that the second page of your I-20 is signed. • Report any changes to your address or phone number at the Front Desk. • Always let us know if you have a problem so we can make sure you don’t fall out of status.

19 PROBATION

STUDENT: ______SEVIS ID# ______

Open Hearts Language Academy is the entity responsible for sponsoring your F1 visa. In order for you to maintain this visa you must follow school and immigration regulations and respect the four (4) following conditions:

1. You must follow the school’s attendance policy 2. You must respect your financial obligations to the school 3. You must respect all school regulations and school officials 4. You must carry proper insurance coverage

The purpose of this letter is to inform you that you have been found in breach of one or several of the conditions listed above and as such your F1 visa can be terminated by the sponsoring entity. However, we at Open Hearts Language Academy recognize the difficulties of adaptations that foreign students sometimes face upon their arrival in the United States. We also believe that all of our students should be given the opportunity to redeem themselves.

Here are the options being offered to you:

A) Sign this probation letter with the understanding that if you are to be found again in breach of one of the conditions listed above your F1 status will be terminated automatically with no further notice. B) In order to better adapt and to get a fresh start, a change of venue might be necessary. Therefore, we will allow you to transfer to another recognized IEP within a period of 14 calendar days. Keep in mind that your transfer form can only be signed by Open Hearts Language Academy once your current financial obligations to the school have been fulfilled.

Failure to signing this letter or to transfer to another recognized IEP within the allotted time will result in your immediate F1 Status being terminated.

I, ______HAVE BEEN MADE AWARE OF THE CONDITION OF MY PROBATION AND HAVE BEEN GIVEN THE OPPORTUNITY TO TRANSFER TO ANOTHER RECOGNIZED IEP.

I HAVE DECIDED TO EXERCISE OPTION (circle one) A B

______Student’s signature PDSO / DSO

______School Director

Signed in ______, Florida, on this ______day of ______, 20 ____

20 STUDENT GRIEVANCE PROCEDURES

PROMOTION GRIEVANCE PROCEDURES

When a student challenges his/her promotion, the following procedures should be followed:

A. Teacher is responsible for making the recommendation to the Academic Director regarding possible promotion to the next level, based on the student’s speaking/listening ability, reading/writing ability, as well as grammar knowledge before recommending any changes.

B. After reviewing the teacher’s recommendation, the Academic Director will make the decision as to whether a change should be made. The Academic Director might take other factors, such as student’s goals and objectives, into consideration.

ALL CHANGES MUST BE MADE NO LATER THAN THE END OF THE FIRST WEEK OF THE NEW SESSION. NO CHANGES WILL BE APPROVED AFTER THE FIRST WEEK.

GENERAL GRIEVANCE PROCEDURES

Students who have an academic or persona concerns will have the opportunity to address the grievance through the following procedure:

A. If the concern relates to classroom difficulties, the student will discuss the matter with the teacher of the particular class. If not resolved, the student may appeal to the Academic Director. If the concern is still not addressed to the student’s satisfaction through these means, he/she may appeal to the School Director.

B. Students with concerns, which are very personal in nature, will be given the opportunity to counsel with any Staff or Faculty members, who will address the matter to the School Director.

C. Concerns with organizational policy should be discussed with the School Director. If the concern is not resolved, the student has the right to gain consultation with the President of Open Hearts Language Academy.

D. The resolution of any conflicts is best solved as close to the source as possible. Students are urged to contact their teachers to discuss concerns. If the conflict cannot be resolved with the teacher, the student may meet with the Academic or the School Director. Upon receiving a formal complaint, the Academic or the School Director, must respond and take appropriate action within 10 days. Students should move from one level to another only if an acceptable resolution cannot be reached at the lower level. Anyone retaliating against a student who files a complaint under this policy is subject to disciplinary action, up to and including termination. The ultimate responsibility for the resolution of such complaints will reside with the School Director.

DISCRIMINATION GRIEVANCE PROCEDURES

Students who feel that they are subject to discrimination based on race, color, gender, religion, national origin, age, sexual orientation, marital status or any category protected by civil statute or regulation or Sexual Harassment are to contact the School Director office immediately to file a proper complaint.

Students at OHLA can submit a formal complaint by using one of the following forms available with the School Director’s office: a) Grievance Form (See Appendix 1) b) Complaint Form (See appendix 2) 21

GRIEVANCE FORM

Student Name: Campus

E-mail: ______Phone #:

Description of Problem

Describe how you would like to see this resolved:

/ / Please write your name here in lieu of signature Date

OFFICE USE ONLY Received at OHLA by: Received

Comments:

Final Disposition:

COMPLAINT FORM

This Form must be filled out to file an Equal Opportunity Complaint of Discrimination or Sexual Harassment that is based on race, color, gender, religion, national origin, age, sexual orientation, marital status or any category protected by civil statute or regulation. In accordance with the principles of due process the complaint procedure is provided for the careful, systematic and through review of complaints alleging unlawful discrimination by any Open Hearts Language Academy employee or student or in any policy, program or standard, when the alleged discrimination is perceived to be based on the complainant’s race, color, national or ethic origin, religion, gender, disability, sexual orientation, age, or marital status. In order to initiate a complaint of discrimination, please contact and submit this form to the School Director.

PLEASE PRINT OR TYPE:

Name of person completing this form: ______Home Phone #: ______Cell Phone #: ______Address: ______City ______State: ______Zip Code ______

Circle One: Faculty Staff Student

I would like to request: _____ Formal investigation _____ Mediation

--.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-..-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.--.-.-.-.-.-.-.-.-.

I believe I have been mistreated on the basis of my: (Please place a check mark next to those that apply)

Age _____ Race _____ Disability _____ Religion _____ Marital Status _____ National origin _____ Sexual Harassment _____ Gender _____ Sexual Orientation _____ Other (please specify) _____

Describe Events. Be as detailed as possible. (Attach additional sheets if necessary.) ______

List witness names and telephone numbers. (Attach additional sheets if necessary.) ______

Describe how you would like to see this resolved: ______

______Signature Date

.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.OFFICE-.-.-.-.-.- .USE-.-.-. -ONLY.-.-.-.- .-.-.-.-.-.-.-.-.-..-.-.-.-.-.-.-.-.-.-.-.-.--.-.-.-.-.-

Date Received at OHLA: ______Received by ______

Comments:

Final Disposition:

OPEN HEARTS LANGUAGE ACADEMY REPEATING A LEVEL POLICY

Dear ______

We are required by the US government to provide evidence that OHLA monitors patterns of progression through the levels of the program to prove that students, progress throughout the OHLA curriculum by achieving student learning outcomes as anticipated by the design of our curriculum.

Our English program has 8 levels divided between General and Academic English

General English: Basic 1 / Basic 2 / Intermediate 1 / Intermediate 2 Academic English: Advanced 1 / Advanced 2 / Elite / Elite plus

Students are allowed to repeat only one (1) level of the General English as well as 1 level of Academic English. Students who fail any level must repeat it automatically. However, students are only allowed to repeat 1 level of General English as well as 1 level of Academic English. Students failing any given level twice or two levels within either the General or Academic English groups will be required to move on to the next level and to attend additional private lessons (5 hrs. per week) for a period of 4 weeks to ensure that students can handle the new level. Note that the cost for the private lesson will be the students' sole responsibility.

I, ______, understand that if I fail this or any other level within the current English program, I will have to move on to the next level, and attend private lessons in addition to the classes I am enrolled in at my own expenses.

______/____/___ Student’s Signature Academic Director / Leader Signature Date

24 WHAT BRICKELL HAS TO OFFER

Location Our school is located in the Four Ambassador complex. The Four Ambassadors is considered a landmark in South Florida, built in 1966 to 1968. While being at our location make yourself at home in this fabulous bay front location, just one block away from Brickell Avenue, the “Wall Street” and “Park Avenue” of Miami.

The Four Ambassadors offers: ● 1 Swimming Pool (South Pool)* ● Jacuzzis* ● Gym** ● 2 Restaurants ● Beauty Salon ● Poolside Bar ● Lobby Cafeteria ● Grocery Store ● Wireless Internet Access ● Marina

*Swimming Pool (South Pool ONLY) and Jacuzzis Available daily to On-Campus Residence Students. For students not residing at the On-Campus Residence the swimming pool is only available during weekdays (Monday to Friday).

**Gym: Available only to OHLA On-Campus Residence students

Banks Within walking distance you will find all International and National banks. Friendly banks such as Suntrust, Wells Fargo, Chase Bank, and Bank of America are always there to assist new customers. To open a bank account you must comply with bank regulations, in most cases proof of passport and driver identification is necessary.

Suntrust Bank Wells Fargo 777 Brickell Ave, Miami, FL 33131 169 SW 8th Street Miami, FL 33130 Miami, FL 33130

Chase Bank Bank of America 80 SW 8th Street 701 Brickell Ave Miami, FL 33130 Miami, FL 33131

Consulates/Embassies In the Financial District of Miami, which is where Open Hearts Language Academy is located you will find most of the Consulates/Embassies of different countries.

For instance, within walking distance the following Consulates/Embassies are located

• Argentine Consulate. 800 Brickell Avenue #1. Miami, FL (305) 373-7794 • Netherlands Consulate. 701 Brickell Avenue. Miami, FL (786) 866-0480 • Consulate of Germany. 100 Biscayne Blvd #22. Miami, FL (305) 358-0290 • Consulate of Colombia. 280 Aragon Ave. Coral Gables, FL (305) 448-5558

25 • Mexican Consulate. 5975 Sunset Drive. Miami, FL (786) 268-4900 • Consulate of Switzerland. 825 Brickell Bay Dr. Miami, FL (305) 377-6700 • Consulate of Brazil. 3150 SW 38th Ave, Miami, FL 33146 (305) 285-6200

For information on additional consulates in the Miami area go to www.yellowpages.com

Transportation The Metrorail system is the easiest way to get to downtown. The Metrorail is an elevated train system that runs from Dadeland Mall up to Hialeah and Okeechobee, with an extension being built to a Palmetto station. This is a great option for going into town for high-traffic events, concerts and of course to school.

At Government Center (downtown), the Metrorail links to the Metromover. The Metromover runs in a loop around the city with stops near all major points of interest, as well as a north branch to the Omni Shopping Center and a south branch to the financial district (Brickell). A similar Light Rail project for Miami Beach is on the planning board. When taking the Metrorail to come to Open Hearts Language Academy get off on the station of eight street. You will be within walking distance to the school, walk east on eight street and pass Brickell Avenue, after passing Brickell Avenue walk one block east and you will find four white towers that have the same shape and form, they are named the “Four Ambassadors”. Welcome to Open Hearts Language Academy, we are waiting for you in Tower 3, 18th floor!

Miami-Dade also has a Metrobus system that thoroughly covers the county from southern Broward County to Key Largo, and from Miami Beach to west Miami-Dade. With over 600 buses and 82 routes, it connects to both the Metrorail and Metromover. Expansions are in the works for Kendall and South Miami-Dade.

If you really want to travel away from the city, there's the Tri-Rail system. The Tri-Rail runs from the airport as far north as West Palm Beach and Mangonia Park. If you want to take a day trip into Boca Raton without the stress of driving the turnpike, Tri-Rail will give you that extra time to relax. There is an intersection with the Metrorail north of the city. Whatever your travel needs within Dade County, there's a public transportation solution. Take a day to explore all that our city has to offer!

For route information go to http://www.co.miami-dade.fl.us/transit/metrorail.asp

Art and Culture Art and Culture are part of the Floridian way of life. Just few stops in the Metromover or Trolley transportation you can attend the Adrienne Arsht Center for the Performing Arts, commonly called the Arsht Center. It is one of the largest performing arts centers in the US, which embraces excellence, celebrates differences, renews the spirit and engages diverse communities through the power of the performing arts. You can enjoy the latest Broadway shows, theater plays, Florida Grand Opera, Miami City Ballet, and New World Symphony.

Galleries and Museums play a major role in Miami. Artist from diverse nationalities expose their paintings and creations to the public. There are several museums located in the different counties, close to the school you will find The Historical Museum of Miami and the Miami Art Museum located in the Downtown area.

26 The famous Science Museum is located in Coconut Grove, just minutes away from the school heading south.

Theater in Miami is growing in a fast pace, there are three places you can go to, and enjoy theater, the City Theater in the Downtown area and the Jackie Gleason Center, home to the biggest productions.

Useful information:

• Adrienne Arsht Center for the Performing Arts (305) 949-6722 • Miami Performing Art Center (305) 372-7611 • Art Center Gallery (305) 674-8278 • Coral Gables Gallery (305) 444-4493 • Miami Art Museum (305) 375-3000 • Science Museum and Planetarium (305) 646-4200 • City Theater (305) 755-9401 • Jackie Gleason Theater (305) 673-7300

Shopping Areas

Brickell City Centre, located a few blocks from OHLA Miami, is a landmark of $1.05 billion, 4.9 million square-foot, mixed-use development. The center includes a 500,000-square-foot luxury and premium retail center, two residential towers, REACH and RISE, a 352-room EAST Miami hotel and two mid-rise office towers.

Brickell City Centre is one of the largest developments in the U.S. Sustainability elements include the $30 million CLIMATE RIBBON™; a masterpiece of art and science, the elevated trellis spans 150,000 square feet, connecting the project's three city blocks and acting as an environmental management system.

Brickell City Centre also houses the CMX cinema offering new features to give guests an innovative and VIP movie-going experience. CMX also features the trendy and exclusive CMX Stone Sports making it a preferred entertainment destination.

The Shops at Mary Brickell Village is a lifestyle center located just two blocks from the school. It has become a very popular downtown destination, bringing new stores and eateries to the Brickell area.

Other shopping places nearby the school are the Downtown area and Bayside. In the Downtown area you will have the chance to use your bargain skills and get better prices. In the Bayside Area you will enjoy a variety of restaurants, shops, and entertainment. Bayside is known for its boat tours to sightsee the houses of the famous and riches. Restaurants such as Hard Rock Cafe, Bubba Gump are amongst the many restaurants in Bayside.

The downtown area and bayside are also within walking distance from the school, a short walk will take you to these places. Keep in mind that like in any big city you must hold tight of your personal belongings.

Besides the abovementioned shopping centers, there are an innumerable of Malls you can go to, where you can find designer clothes and affordable clothing. Dadeland Mall is only a 15-minute 27 ride in the Metrorail going south, Aventura Mall is a 30 to 40 minutes trip heading North East, and Pembroke Lakes Mall is a 40 to 60 minute ride heading North West.

For more information

Brickell City Centre www.brickellcitycentre.com Mary Brickell Village go to www.marybrickellvillage.com Downtown go to www.downtownmiami.com Bayside go to www.baysidemarketplace.com

28 OPEN HEARTS LANGUAGE ACADEMY ACHIEVEMENT SCALE Appendix

BAND CORE FUNCTIONAL ABILITY LEVEL LOW Pre-Basic Can understand basic instructions, questions and conversations, and is able to provide accurate information about self and participate in simple dialogues using basic grammar structures accurately. Can comprehend lowercase and capital letters in printed scripts, and can recognize and understand key sight words and word patterns. Able to write personal information and short messages accurately applying capitalization and punctuation rules. Basic 1 Can comprehend basic conversations and respond to commands in real life situations and to personal information questions, and deliver a two-minute presentation using limited grammar structures. Able to recognize basic vocabulary and extract information from a short reading to answer simple comprehension questions. Can write brief messages using basic syntax and can fill out forms which request personal information. Basic 2 Can understand short presentations, comprehend vocabulary in the context of everyday situations, and recognize the parts of speech that signal differences between present, past and future. Can deliver a five-minute presentation using simple grammar structures, and can respond to basic statements and questions without hesitation. Able to comprehend short paragraphs on familiar topics, identify basic grammar structures from a text, and understand unfamiliar lexis using context clues. Can write short paragraphs based on personal experience incorporating grammar structures effectively. INTERMEDIATE Intermediate Able to identify the main topic of a conversation, extract specific information from recorded messages, and identify 1 verb tenses and new vocabulary from a simple conversation. Can present solutions to everyday situations, ask for information in person or by phone, and can deliver an eight-minute presentation using appropriate grammar and vocabulary. Can interpret critical information from a text, understand the elements of a short story, and use context clues to infer meaning. Is able to write a short essay with topic sentences, support, an introduction and conclusion. Intermediate Able to comprehend face-to-face conversations spoken at normal speed, identify main ideas, and take notes from a 2 short lecture. Can deliver a ten-minute presentation based on research, use pronunciation, intonation and stress accurately, and incorporate increased grammatical complexity into speech. Can identify the sequence of events and the main ideas in a passage, scan a text for specific information, and comprehend short narratives. Able to paraphrase information from secondary sources without plagiarizing, write creative, narrative, persuasive and comparative essays, and personal and business letters. ADVANCED Advanced 1 Can understand automated messages, news broadcasts, and informal conversational speech on various topics using idiomatic expressions. Can deliver a twelve-minute presentation showing accurate use of grammar, vocabulary and pronunciation, and is able to start, sustain and close a conversation, as well as provide organized and complete answers to interview questions. Can identify key passages from a variety of texts, summarize reading passages, and find and correct mistakes during peer reviews. Can produce a three-page essay and take notes from speeches and lectures. UNIVERSITY Advanced 2 Can understand conversations with native speakers without repetition of ideas and words, broadcast information PREPARATION from different sources, and oral presentations and discussions using idioms without explicit explanations. Can COURSES deliver a well-organized fifteen-minute presentation, debate, express and support opinions on various topics, and orally summarize a reading, lecture or video. Can read critically, analyzing the author’s point of view through inference, and can recognize and understand satire and irony. Able to produce and edit descriptive, narrative and expository essays citing references appropriately. Elite Able to understand the main ideas and specific details in oral presentations, discussions and broadcast information, and can understand the subtleties in conversations with native speakers without clarification. Can deliver a properly structured fifteen-minute presentation with minimal grammatical errors, debate, express and support opinions on various topics using high-level vocabulary and various verb tenses, and can use pronunciation, stress, rhythm and intonation patterns with accuracy. Can read critically, analyzing the author’s point of view by making inferences, and can recognize and understand a variety of literary elements and genres. Able to use pre-writing techniques such as brainstorming, clustering and outlining, and can produce and edit descriptive, narrative and expository essays using MLA style to cite references appropriately. Elite Plus Can make inferences and identify opinions based on tone, pace, and vocabulary; can also organize and synthesize key details from lectures and videos. Able to understand academic, business, and scientific vocabulary used in context without explicit explanation. Can speak using idioms and metaphors to effectively illustrate an analogy; can give a properly structured, grammatically accurate, 15 min presentation with strong language and succinct delivery. Can understand the author’s purpose while looking beyond the facts and data given. Can distinguish between strong and weak arguments within a persuasive and argumentative compositions. Able to write cause-effect, persuasive, comparative, expository and argumentative research papers using academic language accurately in APA format. TOEFL Able to identify main ideas, details, purpose and inference in academic lectures and conversations, and can deliver well-developed and accurate verbal responses to prompts. Can comprehend and analyze expository, argumentative and narrative texts, and is able to write different kinds of essays displaying coherence and consistent facility in the use of the language. IELTS Can comprehend lectures and conversations and is able to deliver well-developed and accurate verbal responses to prompts. Able to comprehend and analyze texts from a variety of sources. Can describe visual information in writing and can write discursive essays or defend opinions using a wide range of structures with only minor errors. BAND ELECTIVE FUNCTIONAL ABILITY BASIC ACADEMIC Can use correct formatting for paragraphs, pre-writing techniques such as brainstorming, clustering and outlining, apply WRITING capitalization, punctuation and spelling rules consistently, and develop a paragraph with topic, supporting and concluding sentences. READING Can use a dictionary to verify the meaning of new vocabulary, scan articles to answer comprehension questions, choose the best STRATEGIES ending for a short text, infer the meaning of new words from context, and understand organizational patterns. LISTENING Can comprehend basic conversations, understand the use of intonation and stress in basic questions and requests, recognize parts of COMPREHENSION speech that signal differences between present, past and future, make inferences about conversations, and listen for gist, detail, function, purpose and attitude. SPEAKING WITH Has developed awareness of the essential elements of pronunciation, can understand the use of intonation and stress in basic FLUENCY questions and requests, participate in dialogues in response to statements and questions with fluency, and can deliver a five-minute speech using accurate pronunciation. GRAMMAR Can identify grammar structures in context heard in everyday situations, accurately use basic grammar structures in authentic speech, deliver a five-minute presentation demonstrating accurate use of grammar, and identify basic grammar structures from a text. ACCENT Can accurately reproduce words containing certain long and short sounds, read a short paragraph emphasizing correct stress, use REDUCTION the proper intonation when reading sentences and a list, and identify and convey the most important words in a sentence. BUSINESS Can identify basic grammar structures in business conversations, use basic grammar correctly in different business contexts, read ENGLISH and understand basic case studies, identify and understand new business vocabulary in short articles, and write a short email responding to a problem at work. VOCABULARY Can comprehend new vocabulary in the context of everyday situations, give a short oral context, definition, synonym or antonym for new vocabulary, use word parts to understand new vocabulary in sentences and short paragraphs, and write a short paragraph with topic, supporting and concluding sentences using new vocabulary. INTERMEDIATE ACADEMIC Can use time words and clauses to express order of events, use pre-writing techniques such as brainstorming, clustering and WRITING outlining, identify patterns of organization, and write descriptive, narrative, opinion, expository and process essays. READING Able to identify main ideas and details in a text, take notes while reading a selection, interpret information from various texts, STRATEGIES understand relationships between ideas in a text, and understand a writer’s intention and implied information in a text. LISTENING Can comprehend lectures, natural speech in casual conversations, the meanings of new words from their context, and instructions COMPREHENSION without clarification. Able to identify the details, topics and structure of lectures, listen for different purposes, and assess the attitude of a speaker toward subject matter. SPEAKING WITH Can engage in small talk about personal, local and world events, demonstrate the ability to organize thoughts and express ideas FLUENCY coherently with appropriate language, interpret a speaker’s tone and attitude, tell a familiar story using rhythm, stress and intonation appropriately, and deliver a five-minute presentation using accurate pronunciation and stress patterns. GRAMMAR Able to identify verb tenses from a simple authentic conversation, ask and answer questions about events and topics in the present, past and future, deliver an eight-minute presentation about a local or world event using a variety of grammar forms, and use proper punctuation with clauses, conditionals and direct speech. ACCENT Can identify and replicate vowel sounds, understand and reproduce strong and weak syllables, use different sounds to distinguish REDUCTION between past, present and future time, use final sounds to distinguish between singular and plural words, and compare pairs of sounds. BUSINESS Can listen to business phone conversations and answer related questions accurately, conduct business interviews, prepare and ENGLISH present an advertising campaign, read, understand and discuss case studies, write concise, accurate emails to business associates, and write meeting minutes. VOCABULARY Can understand key vocabulary words and idioms in presentations and discussions, provide oral contexts for new vocabulary, read and complete sentences and short passages using new vocabulary and idiomatic expressions, and write a paragraph using new vocabulary and idiomatic expressions appropriately. ADVANCED ACADEMIC Can cite reference sources appropriately in research, demonstrate the ability to paraphrase, take notes from a listening selection WRITING and write an essay using the notes taken, and write a response to a listening or reading selection by drawing on personal experiences and referencing the selection. READING Able to understand idiomatic expressions, provide organized and in-depth answers to questions, explain why and how things happen STRATEGIES in a text, make inferences about a writer’s point of view or a character’s actions, and read critically, analyzing the author’s point of view or purpose by making inferences. LISTENING Can comprehend lectures, transition words and phrases in extended academic discourse, use a split-page format for note-taking, and COMPREHENSION recognize lecture language that signals citations, paraphrases and quotations. Able to identify the topics and structure of lectures as well as the details that support a main idea in a literary or informational text that is heard. SPEAKING WITH Can participate in dialogues with fluency, mock negotiations and presentations using key vocabulary with accurate pronunciation FLUENCY and stress patterns, and debates, challenging and presenting ideas. Able to interpret a speaker’s tone, purpose and attitude, and deliver a twelve-minute speech with fluency and accuracy using rhythm, stress and intonation appropriately. GRAMMAR Can give a twelve-minute presentation showing correct use of grammar structures, participate in conversations and debates fluently and with proper grammar, accurately use complex structures for various purposes and in different contexts, and infer the meaning of words and expressions from grammatical forms used in the context of a paragraph. ACCENT Can listen for word stress and vowel clarity, distinguish between focus and content words, replicate contractions and reductions REDUCTION accurately in speech, emphasize structure words appropriately in everyday speech, read a short story with past and present tense verbs pronouncing the target verbs correctly, and identify final voiced and voiceless stops in conversation. BUSINESS Able to listen to an interview of an international marketing professional and answer questions, role play interviews in three different ENGLISH business situations, read and respond to three different case studies, write action minutes for a business meeting, and write an accurate and effective sales letter. VOCABULARY Can understand oral presentations and class discussions, use new vocabulary in class discussions and activities with accurate pronunciation, stress and intonation, infer word meaning from word parts in an academic text, and write creative, persuasive, expository and process essays using idiomatic expressions and new vocabulary words. Please initialize each section and sign at the bottom

____ I have received a formal orientation and have been informed about Open Hearts Language Academy’s procedures and policies.

____ I understand that my attendance affects my visa status and that if I do not attend 80% of my classes, my student visa will be terminated and that I will have to return to my home country.

____ I have been informed that, while being an active student at OHLA, I am automatically enrolled in the OHLA Basic plan. Details of the plan have been provided to me. I also have been given the option to add dependent(s) and, if I wish to exercise this option, I must speak to an OHLA staff to complete the necessary paperwork.

____I further understand that if I have a need for any medical services that I must phone study Insured before seeking any medical care.

____ I have been informed about Open Hearts Language Academy’s English only policy and hereby promise to speak only English while on the premises of Open Hearts Language Academy.

____ I give Open Hearts Language Academy the right and permission to use my photographs in its promotional materials and publicity efforts. I understand that my photographs may be used in ads, direct-mail piece, electronic media or other forms of promotion. I release the school, its employees, agents, and designees from liability for a violation of any personal or right I may have in connection with such use and will pursue no monetary or other claim against Open Hearts Language Academy.

____ I give Open Hearts Language Academy the right to provide information related to my program to my natural parents and/or sponsor and/or sending agency.

Name: ______Date:__/_____/____ [please print] (mm/dd/yyyy)

Signature: ______