LA 26 LA 68 LA 18 LA 35 LA 41 LA 61 LA 56 LA 57 LA 67 Local authorities (LAs)
LA 8 LA 5
LA 23 LA 43 LA 3 LA 40 LA 20 LA 66 LA 27 LA 2 LA 22 LA 22 LA 31 LA 30 whose KBI dot is in LA 43 LA 36 LA 9 LA 31 90 LA 37 LA 21 LA 67 LA 42 LA 51 LA 41 LA 58 LA 4 are performing LA 38 green LA 62 LA 19 LA 65 LA 21 LA 52 LA 57 LA 11 above-average, those in LA 60 LA 36LA 1 70 LA 44 LA 10 LA 17 LA 32 are below-average LA 7 red LA 50 LA 6 LA 19 LA 3 LA 40 LA 70 and black dots indicate LA 29 50 LA 28 LA 16 LA 54 LA 12 the average level. LA 24 LA 66 LA 6 LA 33 LA 45 LA 64 Authorities are LA 34 30 LA 65 LA 28 LA 46 LA 17 LA 18 anonymous – LA 55 LA 35 LA 15 LA 58 participation provides LA 47 10 LA 10 LA 61 LA 33 LA 13 them with the LA 11 39 LA 29 LA 42 LA 53 opportunity to see LA 12 LA 47 LA 44 LA 15 others’ data and LA 60 38 LA 50 LA 38 LA 24 compare themselves LA 63 21 39% LA 34 LA 16 LA 39 with their peers – but our LA 46 Average LA 25 LA 64 LA 55 38 graphic shows individual LA 39 % LA 63 LA 30 Average LA 59 1% performance across the LA 48 2 LA 68 0 LA 2 The 2013 National LA 59 4 four KBIs. LA 53 LA 14 3 LA 52 Highways and LA 69 4 LA 49 LA 13 % 0 LA 62 The inner quadrant Transport Survey 4 LA 9 3 4 LA 8 LA 49 % (NHTS) collects data on LA 5 ‘slices’ present the LA 70 KBI17 KBI13 LA 1 behalf of local transport LA 25 LA 69 aggregate picture LA 4 Traffic Cycle LA 45 authorities and is LA 32 LA 56 across the 70 local designed to collect LA 27 LA 7 authority areas for the LA 37 Levels & Routes & LA 26 public perspectives on, LA 23 LA 51 four KBIs. LA 20 Green 2 LA 54
2
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8 and satisfaction with, LA 14 Congestion Facilities % LA 48 denotes the percentage
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90 70 50 30 10 6 10 30 50 70 90 highways and transport LA 5 % LA 47 of residents satisfied LA 33 LA 58 services. The survey LA 30 LA 68 with the service, red, the questionnaire is LA 7 Condition of Local Bus LA 69 percentage LA 61 LA 17 dissatisfied structured to generate LA 37 LA 3 and grey the percentage LA 67 Highways Services LA 36 data grouped as Key LA 28 KBI23 KBI06 LA 50 who are neutral LA 1 LA 21 LA 51 Benchmark Indicators LA 29 (answering don’t know or LA 30 LA 48 LA 10 (KBIs) and Benchmark LA 53 neither satisfied/nor LA 70 LA 8 Indicators (BIs). LA 56 dissatisfied). LA 62 LA 64 LA 22 LA 44 LA 15 % LA 31 8 Average Our graphic presents LA 2 Average 5 LA 29 Since 2008 the NHT LA 13 LA 20 four of this year’s KBIs LA 25 11% LA 1 Network has been LA 32 LA 2 1% for each participating LA 10 23% 2 LA 18 exploring the LA 50 21% 58 LA 60 local authority. We have LA 45 23% LA 27 relationship between LA 68 LA 9 selected these KBIs to LA 63 LA 37 satisfied customers, LA 12 LA 16 LA 28 illustrate the variation in LA 42 cost-effective delivery 21 LA 57 LA 14 LA 48 LA 16 satisfaction with services LA 53 and technical quality LA 56 LA 6 LA 49 across local authorities. 10 LA 52 with a view to identifying LA 65 LA 39 LA 69 LA 67 These are important LA 27 LA 34 and sharing best LA 52 LA 11 local services and road LA 34 30 LA 12 practice and LA 59 LA 61 LA 18 LA 8 LA 63 condition is a natural LA 64 improvements in LA 45 LA 44 LA 19 LA 26 LA 40 choice for selection LA 38 50 LA 26 efficiency. This work LA 55 LA 42 LA 54 LA 65 given its status as the LA 66 LA 38 has been given the LA 25 LA 39 LA 13 LA 23 LA 35 worst-regarded service LA 24 70 LA 5 acronym CQC. LA 43 LA 6 LA 24 LA 19 LA 62 LA 20 LA 22 LA 46 LA 54 since the first NHTS in LA 33 LA 36 LA 4 LA 43 LA 55 LA 32 LA 60 LA 4 LA 7 LA 70 LA 59 LA 46 LA 9 LA 15 LA 14 LA 49 LA 23 LA 66 2008, and as a target for 90 LA 41 LA 35 LA 11 LA 17 LA 31 LA 3 LA 51 LA 58
LA 41 local and central LA 21 LA 40 LA 47 LA 57 government funding and action. Customer Satisfaction LA 26 LA 68 LA 18 LA 35 LA 41 LA 61 LA 56 LA 57 LA 67 Local authorities (LAs)
LA 8 LA 5
LA 23 LA 43 LA 3 LA 40 LA 20 LA 66 LA 27 LA 2 LA 22 LA 22 LA 31 LA 30 whose KBI dot is in LA 43 LA 36 LA 9 LA 31 90 LA 37 LA 21 LA 67 LA 42 LA 51 LA 41 LA 58 LA 4 are performing LA 38 green LA 62 LA 19 LA 65 LA 21 LA 52 LA 57 LA 11 above-average, those in LA 60 LA 36LA 1 70 LA 44 LA 10 LA 17 LA 32 are below-average LA 7 red LA 50 LA 6 LA 19 LA 3 LA 40 LA 70 and black dots indicate LA 29 50 LA 28 LA 16 LA 54 LA 12 the average level. LA 24 LA 66 LA 6 LA 33 LA 45 LA 64 Authorities are LA 34 30 LA 65 LA 28 LA 46 LA 17 LA 18 anonymous – LA 55 LA 35 LA 15 LA 58 participation provides LA 47 10 LA 10 LA 61 LA 33 LA 13 them with the LA 11 39 LA 29 LA 42 LA 53 opportunity to see LA 12 LA 47 LA 44 LA 15 others’ data and LA 60 38 LA 50 LA 38 LA 24 compare themselves LA 63 21 39% LA 34 LA 16 LA 39 with their peers – but our LA 46 Average LA 25 LA 64 LA 55 38 graphic shows individual Participating authorities LA 39 Milton Keynes Council Survey technical% details UsingLA 63 the data LA 30 Average LA 59 1% performance across the Aberdeenshire Council LA 48 Norfolk County Council 2 Across 70 local authority areas and using the Postal “CouncilsLA 68 up and down the country report that this 0 LA 2 The 2013 National LA 59 4 four KBIs. Bath & North East Somerset Council LA 53 North Somerset Council Address File as a sampling frame, Ipsos MORI surveyLA is 14 helping them understand the public’s views 3 LA 52 Highways and LA 69 4 Barnet Council North Yorkshire County Council dispatched a total of 352,200 questionnaires during July and needsLA 49 better – all of which helps them to do the LA 13 % 0 LA 62 The inner quadrant Transport Survey 4 LA 9 3 Barnsley Metropolitan Borough Council Northamptonshire County Council 2013. A total of 53,6764 questionnaires were completed, best theyLA can8 for the public admist a very challenging LA 49 % (NHTS) collects data on LA 5 ‘slices’ present the LA 70 KBI17 KBI13 Blackpool Borough Council Northumberland Council 1,697 online and 51,979 in the post representing an time for funding”LA 1 behalf of local transport LA 25 LA 69 aggregate picture Borough of Poole Council LA 4 Nottinghamshire County Council unadjusted response rate of 15.2% and an average Peter Radford,LA 45 NHT Network authorities and is LA 32 Traffic Cycle across the 70 local Bournemouth Borough Council Oxfordshire County Council of 767 returns per authority. Data has been weighted (formerly SomersetLA 56 County Council) designed to collect LA 27 LA 7 authority areas for the Bracknell Forest Council LA 37 Plymouth City Council Levels & Routesto reflect & the known population profiles of each local LA 26 public perspectives on, LA 23 LA 51 four KBIs. LA 20 Green Brighton & Hove City Council Portsmouth City Council authority area. 2 “...it is clearLA to54 me that the work the National Highways 2
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8 and satisfaction with, LA 14 Congestion Facilities % LA 48 denotes the percentage
Bristol City Council Reading Borough Council 6 and Transport Network undertakes, especially making 6
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90 70 50 30 10 6 10 30 50 70 90 highways and transport LA 5 % LA 47 of residents satisfied Buckinghamshire County Council LA 33 Redbridge Council Further information about how the survey works is informationLA on 58 local transport available to local people, services. The survey LA 30 LA 68 with the service, red, the Cambridgeshire County Council Rotherham Metropolitan Borough Council available here is very important.LA 69 The [survey] elicits the customer’s questionnaire is LA 7 Condition of Local Bus percentage dissatisfied Cheshire East Council LA 61 Royal Borough of Windsor and Maidenhead perception....AndLA 17 having the information widely available structured to generate LA 37 LA 3 and grey the percentage Cheshire West & Chester Council LA 67 Scottish Borders Council Highways ServicesKey Benchmarking Indicators allows for LAanalysis 36 and continuous improvement in the data grouped as Key LA 28 KBI23 KBI06 LA 50 who are neutral Clackmannanshire Council LA 1 Sheffield City Council The survey questionnaire is structured to generate outputs andLA 21 outcomes....” LA 51 Benchmark Indicators LA 29 (answering don’t know or Cornwall Council data grouped as 26 Key Benchmark Indicators (KBIs), NormanLA Baker, 30 former Under Secretary of State for LA 48 Shropshire Council LA 10 (KBIs) and Benchmark LA 53 neither satisfied/nor Darlington Borough Council Somerset County Council and Benchmark Indicators (BIs). Further information is Transport,LA 70 NHT conference October 2012 LA 8 Indicators (BIs). LA 56 dissatisfied). Derby City Council LA 62 South Gloucestershire Council available here LA 64 LA 22 LA 44 Derbyshire County Council LA 15 South Lanarkshire Council % “BenchmarkingLA 31 is an increasingly important aspect of 8 Average Our graphic presents LA 2 Average 5 LA 29 Since 2008 the NHT Devon County Council LA 13 Southampton Council Key findings ourLA work 20 that helps to ensure an efficient and effective four of this year’s KBIs LA 25 11% LA 1 Network has been Doncaster Metropolitan Borough Council LA 32 Southwark Council For further outputs from the survey: deliveryLA 2 for our public. The NHTS thus far has helped us 1% for each participating LA 10 23% 2 LA 18 exploring the Dorset County Council LA 50 Staffordshire County Council 21% Summary of national 5results8 LAgauge 60 how well we do and who may be able to help us local authority. We have LA 45 23% LA 27 relationship between Dumfries and Galloway Council LA 68 Stockport Metropolitan Borough Council Local authority results LA 9improve even more…” selected these KBIs to LA 63 LA 37 satisfied customers, Essex County Council LA 12Stoke on Trent City Council 2013 Conference LA 16 Julian McLaughlin, Service Unit Head, Transportation LA 28 illustrate the variation in LA 42 cost-effective delivery 21 LA 57 Glasgow City Council LASuffolk 14 County Council ‘Cost/Quality/Customer’ analysis Services, Borough of Poole LA 48 LA 16 satisfaction with services LA 53 and technical quality Gloucestershire County Council LA 56 SurreyLA 6 County Council LA 49 across local authorities. 10 LA 52 with a view to identifying Hampshire County Council TelfordLA 65 & Wrekin Council LA 39 Further testimonials are available here LA 69 LA 67 These are important LA 27 LA 34 and sharing best Herefordshire Council TransportLA 52For London LA 11 local services and road LA 34 30 LA 12 practice and Hertfordshire County Council Wakefield CityLA 59 Council LA 61 LA 18 LA 8 LA 63 condition is a natural LA 64 improvements in LA 45 LA 44 Kingston upon Hull Council Walsall Metropolitan Borough Council LA 19 Contacts LA 26 LA 40 choice for selection LA 38 50 LA 26 efficiency. This work Knowsley Metropolitan Borough Council West Berkshire CouncilLA 55 LA 42 For more information about the NHT Network or to take LA 54 LA 65 given its status as the LA 66 LA 38 has been given the LA 25 LA 39 Leicestershire County Council West Sussex County Council LA 13 part in the 2014 NHT Network survey (deadline for entry LA 23 LA 35 worst-regarded service LA 24 70 LA 5 acronym CQC. LA 43 LA 6 LA 24 Lincolnshire County Council Wiltshire Council LA 19 is 30 April 2014), please contact: LA 62 LA 20 LA 22 LA 46 LA 54 since the first NHTS in LA 33 LA 36 LA 4 LA 43 LA 55 Liverpool City Council Wokingham Borough Council LA 32 LA 60 LA 4 LA 7 LA 70 LA 59 LA 46 LA 9 LA 15 LA 14 LA 49 LA 23 LA 66 2008, and as a target for 90 LA 41 LA 35 Medway Council LA 11 Jennie Simons, measure2improve, Swallow Court, LA 17 LA 31 LA 3 LA 51 LA 58
LA 41 local and central LA 21 LA 40 LA 47 LA 57 Devonshire Gate, Tiverton, EX16 7EJ government funding 01443 832163 | 01884 841884 and action. Customer Satisfaction [email protected] | @measure2improve