Notice of Intent to Award a Single Source Procurement
Subject: Comcast Monthly Internet Service
Date: July 17, 2019 Document Number: 2019-54
Written Response Due: July 24, 2019 Time: 9:00 AM. EST E-mail Address: [email protected]
Fax Number: 954-797-1049
This is not a Request for Proposals and there is no solicitation available. The proposed contract action is for product or services for which the Town intends to negotiate and award with only one source under the authority of the Town of Davie, Purchasing Manual Section 5 and State of Florida Statute 287.057(5)(3)(c). Any responses received as a result of this Notice of Intent shall be considered solely for the purpose of determining whether to conduct a competitive procurement. Responses will not be considered as proposals, bids, or quotes.
The Town of Davie, Florida intends to negotiate single-source procurement for the continuation of the Parks and Recreation’s Comcast internet service. This includes altering the current plan to the Business Internet 300 plan in order to reduce cost and streamline billing for the department. Service locations include 3801 S. Pine Island Road and 3800 SW 92 Avenue in Davie, Fl. The Town would contract the procurement with Comcast Business Solutions. Approximate spend is $5,935.20 per year, for a three year contract.
Interested firms or individuals may identify their interest and capability to respond to the requirement by submitting in writing their name, address, point of contact, telephone number, email, and a statement regarding capability to provide the specified procurement. Interested firms will be considered only if they respond with clear and convincing documentation that they are capable of meeting or exceeding the requirements stated herein. All responses received within seven (7) calendar days after the date of publication of this synopsis will be reviewed by the Town. A determination by the Procurement Manager & sourcing Buyer not to compete this proposed action based on the responses to this notice is solely within the discretion of the Procurement Manager. Purchases over $25,000 will be forward to the Town Council for approval by resolution.
All responses must be in writing and returned to ATTN: Jenna Albers, Buyer Town of Davie 6591 Orange Drive Davie, FL 33314 by: Facsimile number 957-797-1049, e-mail [email protected]. Note the number of the Sole Source Information inquiry on documentation. Sole / Single Source Request Justilication (For NoncoEpetitive Purchases ove. 52'500)
!!{!!SQ: Per Florida Statutes 83822(2) - It is unlawful for a public servart or a public cotfiacto. who has contacted \rith a govemmental entity to assist in a crmpetilive Focurement to knowingly and intedionally obtain a b€ efit for any person or to cause unlawful halm to anothcr by circumve ting a competitivc solicitation p.ocess required by law or rule through the use ofa sole-source contract for commodities or seryices.
To: Budget & Finance / Purchasing Division: Your approval is requested to initiate a soldsingle source procurement actioD:
Requestor Name Jeff Pohlman & Title: Director
Requestor Dept./Division: Parks, Recreation and Cultural Arts Phone Number: 954-797-1163 Requisition Number A/Tss- Totq-Sq
Recommended Sole./Single Source procurement action with: Company Name: Comcast Business Solutions Contact Name: Joan Bell Address: 789 lntl Pkwy City, State, Zip Sunrise, FL 33325 E-mail: [email protected] Telephone: 754-221-3112 ls the recommended company the manufacturer? E Yo E Uo
Does the manufacturer sell the item(s) through distributors? n Vo E No
If ves. please have manufacturer nrovide a list ofall authorized distributors. Describe ttc lutt scope oJvork couemplated including installation f re4uired; items should include btand, ndel ond port runber if applicobb.
Sole Source Justification ovet 32,500 Page I of4 Sole / Single Source Request Justification (For Nolcompctitivc PurchEses oYer 32500)
September,2019 Identily lhe dote you need ited delivered or vork Performed
T ofSole/Sin e Source (Check onc Sole Source S Source
scal year One-Time appli CS to a s I ngle rcquisition and purchas€ order for the cuTent fi On-Ooing: Applies to multiple purchases to be made for one y€0 from date Soldsingle Soure apProved. Estimated Annual Expenditures for one year: $ r7.0oo
ES 0 ls there a contract related to thes€ serYices? vesl-l No If, yes has legal reviewed itflY
GLE SOURCE RATIONALE explain why the recommended compsny is the only cornPanY who call p€rform the requiremerL Add]ess the or following: Arc there any olh€r compqnies who can do this job? what conditior (e.g. technological supcriority, performance risks, etc.) exists so that the recommended comPany has a significant advantage over aoy other compa{y who can do thisjob?
It is important to sufficiently addr€ss the major reason for conductinS a noncomletitive procuremel! avoiding justification- priph;:i il"r which detract from the mairi reeson and reduce fre credibility of the Th! Ptioltal following mtrst te clear alra convincing avoiding generalifies and unsupport€d conclusioos- Use one or more ofdle as applicable.
Use additional sheets ifnecessary.
A specific contractor is the only source ofthe required item because (check all that apply):
'fhe required items are proprietary to the Contractor
A specific item is needed: { to be compatible or interchangeable with existing hardware, as spare or replacement hardware, V for the repair or modification ofexisting hardware' or for technical evaluation or test. Vendor is the original equipment manufacturer; there are no regional distributors. tr Verification from manufacturer is attached
Page 2 ot 4 Sole Sourc€ Justification over $2,500 Sole / Single Source Request Justi{ication (For Noncompetitive Purchases ovcr S2,50{l)
This is the only equipment that meets the specialized needs ofrhe department and tr performs the intended function. Detailed justification is attached. Vcndor is the solc distributor that is restricted by the manufacturer to our territory. V Verification from manufacturer is attached.
It is trot posible to obtain competition (i-e., only one source is capable ofsupplying the items or meeting dre requirements) . In a brief explanation, pmvide supporting evideroe for the conclusion; olher sources considered should be identifed and vhy they are not able to meet the requirements.
There is a substantial technical risk in contracting with any other contractor, thereby n making that an unacceptable course of action (e.g., rvhere only one contractor has been successful to date in implementing a difficult manufacturing prxcts)- In a brief explanation, provide supporting evidence of other contractor's with lelevanl caPabilities and emphasbe their inability to overcome lhe substanlial technical risk-
g For support services effort, there is no reasonable expectation that a meaningful cost or other improvement could be made in the incumbent contractor's performance (e.g., the
Sole Source Justification ovcr $2.500 Page 3 of4 Sole / Single Source Request Justification (For Notrcomp€tilive Purchas€s over S2J00)
chances of another firm winning a competition are clearly remole). Please provide a brief explanation- The Town is currently under contract with comcast Business communications for the Town.s main intemei pipe tocated at Town Hall (R2016-075) and for intemet . ln order to streamline processes and continue with the current services provided by comcast, the parks, Recieation and Cultural Arts Department wishes to continue tho existing service with comcast and extend bandwidth. comcast has provided excellent customer service to date and it is the recommendation of the lT Department to continue using comcast for these services. ACKNOWLEDGEMENT
This section must be completed:
I am aware of the Town's requirements for competitive bidding for purchases over $2,500.00 and the criteria for justification for Single Source/Sole. I have gathered the required technical information and have made a concerted effort to review comparable/equal equipment (e.g., market research). I have attached the pertinent documentation showing what market research was conducted to preclude other items from consideration.
Req ignature Datc 1ttltq Director Signature Date
To be plete by Purcbasing staff:
The Town has advertised the above request on the Town's website in accordance with State of Florida Statute 287,057 and no challenges or protests were received. I
Buyer: Date
Procurement Manager Signature: Date:
Ifapproved by Town Council: Resolution Number:
.All requests for Sole/Single Source will be advertised on the Town's website for a minimum of 7 days prior to approval from the Procurement Manager.
Sole Source Justificrrion over $2,500 Page 4 of4 COMCAST BUSINESS SERVICE ORDER AGREE]IIENT BUSINESS Account Name: Town of Davi. . Parts_Rec lD*: 227A5121
CUSTO"ER INFORMATION Addrcss 1 38ol S PINE ISLAND RD. A.dres 2 OEPTWIFI Ptimry Conb.r Name Jeftrey PohlrBn ZIP Code $32a
8'6ii.ss Pnone (954) 797- r 163 Eftil Addross jenreyJoltlnrai@davi'fr .ga
T6hnical Conlact tlare T6tr Cdlacl OcSiI6? No T*hnical Conlacl Busin*. Ph6e lechniBl Cdliact Email Prcpcdy MaMger Co.iacl l.lam€ COMCAST BUSINESS SERVICES
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X x I S€rvicc Te]m (t onths) 36 COMCAST BUSINESS SERVICES DETAILS Comca3t Buslness PacbgE il€me: CEN-SP_Sr99.95ABOO_3yi VOICESELECTpMi quadlty Unn Co6r ToIrl Cct PACKAGE DESCRIPTION voi"e U,,€. EF*I!I, Iotf 3l5O MRC Oi.ou{ ofl Bu*n63s lnt€rlel 3@ for (fs.ount€d rat6 of 3199.95 III MRC Ds.rud mlb to €ia @rd in ltDlh 37. 3 y€r ism..quil€d. Td€3, I 0 III- t sege, F6o3, ard EqriPlied dE exta. III II votcE oPTtoNs 0
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Selact 56lect,ons' Unn Pric.(fRC) Tor.l Pric6(uRC) Unit Pn.e(NRC) VoiceEdge Selecl Seats 0 s0 00 $0 00 s0 00 s0 00 0 s0 00 s0 00 s0@ s0 00 0 s0 00 s0 00 s0 00 s0.00
.&,1d. i'de: e&.&.1M Bu3lnes3 lntemae INTERNEISELECTIONS Sel€ction(, TV SELECNONS Select'or Total Cost Sp€€d Br6iBslnterEl30O x s349 95 IrvE-- x s9 95 x s16 95 .b,6l{dsDdcad.dd II .hlful*lfuloFlb.!d.tl.*hdBt*'
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COMCASI BUSINESS TOTAL SERVICE CHARGES
gusiness Comcast Solectio.(x) Clu.ntity unit Co.I Tot l C@t Toial Monlhly SeMce Charge G 3usiness lnlgrielrv,A/oic€ lBtallalir Fe I s49 0o s49 00 MFi Prc Acttation F€e II s0 00 IIII 150 @ \neAflendal Selup Fe€ IIII rol Fee Acwalion Fee IIII )ireclory Lisljm SupD6ssion Fe IIII r'oteEdqe Sebct Seat Aclivatbn Fse* IIII
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GENERAL SPECIAL INSTRUCTIONS
OderFom VsrEion v50 Page 2 ol5 COMCAST BUSINESS SERVICE ORDER AGREEMENT BUSINESS Accounl Name: Town of Oavie - Parks_Rec lo#t 22745121
COMCAST BUSINESS INTERNET CONFIGURATION DETAILS
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COMCAST BUSINESS TV CONFIGURATION OETAILS Additional Comments Outlet Details Outlet Type
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Orddfom VeBb. v50 COMCAST BUSINESS SERVICE ORDER AGREETIENT BUSINESS Accounl Name: Town of Davi€ - Paria_Rec lB#t 22745121
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COMCAST BUSINESS VOICE EDGE CONFIGURATION OETAILS
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OdelFom veEbn v50 BUsrNEss sERvrcE oRDER AGREEMENT 9.o.S9A:IBU5INE55 Accounl llame: Town ot Davie - Parks Rec tD#t 22745121
CUSTOMER BILLING INFORMATION Biling Accolnl Nam€ Town ol Dlvb - Parb_R.c B ling ttam (3rd Pa,ty Accoiints) Addess 1 3801 S Pine lsland Rd.DEPT WFI zlP Code 33328 Biu'ng Coniacl Emil m.ry.n._elsd@evi}f.9ov Biling Conl,.cI Nam. M.ryAnn Sals6 Billing conlacl PhorE (954) 797-'l'la6
' ll yas, plea* p@vitle and anad ld dnptiu @ni6@le. AGREET'EIiIT
1 . This Comcast Businoss Sorvice Order Agreemenl sels fodh the lorms and conditions under which Comcast Cable Communlcatbns Managemenl. LLC and ils op€rating aifiliates ('fumc5sl') wll provade th€ Services lo Cuslomer. This Comcast Business Service Order Agreemenl consisls of lhis docum€nt ('SOA'), the standard Comcast Blrsiness Terms and Conditons (Terms and Condilibns'), and any joinlly executed amendments ('Amondm6nls') enlered uncler the Agre6m6nl. ln th€ 6venl of inconsistency among lh€s6 documents, precedence will be as follors: (1 ) ArErdments, (2) Terms and Cordilibns, and (3) lhb SOA. This Agr€emenl shall cor|Il|ence ard b€crm€ a legalv binding agreement upon Cuslome/s execution of the SOA. The Agre€menl shall lerminale as set forlh in the Terms and Condilions (htlpl/busin€ss.comcasl.convladrs-condnions/lnd€x.aspx). Allcapitalizod lerns nol defn€d in this SOA shall reflecl lh€ defnilbns given lo lhem io the Terms ancl Conditions. Use of lhe SeMces is also subjecl lo lhe lhan cunenl HigtFspoed Inlemet for Businoss Acc€ptabl€ Us6 Poliry localed al ht9/busimss.comcasl.cor/lerms-conditbndndex.aspx (or any succ€ssor URL), and the lhen cunent HigtFspeed lnlemet tor Business Privacy Poli{ry localed at httpr/business.comcasl.corrlerms-conditions/index.aspx (or any succassor URL), bolh of which Comcasl may update ftom tirne lo lime.
2. Comcast Business Voice, lnlen|el, TV. CorEasl Busin€ss S€curityEdge and Comcasl Eusiness SrErtoffice Servicos ('Servac6') cary a 30 day' nbn€y back guarentoe-. lf, within the frst 30 days folbrvirE SeNice inslallalion, Custom€r is oot co.nplet€ly salisfed, CustonEr mey cancal Service and Coflrsst wjll issue a rofurd for the monlhly recuning fee paad for ihe frsl 30 clays of s€rvic€, oxcluding inslallation charges, feos, tar66 and voic6 u$ge chaEes, horvet er, Cuslom€r will b€ c:haaEed any remaining payments owed ,or non-refurdable fees {including installalion) and olh€r charges- ln ordor lo b€ eligible ior the rBfund, Customer must c:mcel Service wilhin 30 days afler instrallation and r€lum any Comcaslprovrded equipmont in good {/orting ord€r. ln no evenl shall lhe retund €xce€d [email protected].
'Comcast BusirE$ Trunks ard Comcasl Business VoiceEdg€r carry a 60 day rnon€y back gua€nle€, subircl to the above tems-
'-The money back guarantee do€s not apply to Hospitiality Vitl€o or Ethrne! Sslvic€s.
3. To complele a Voice order, Cuslomer must execute a Comcasl Letler or Aulhorizalion ('LOA') and submit it lo Comcast, or Comcasts lhird parly order entry inlegrator, as djrecled by Conlcesl.
4, New lelephone numb€rs are subPct to chang€ prbr lo the install. Cuslomers should not print their rEw number on stalionery or cerds until after th€ install is complete.
5. i,lodificatbns: All modmcalbns io lhe Agre€ment, if any, musl be caplured in a wrillen ArnendfiEnl. executed by an aulhorized Comcasl yrce Senior Presirent and the Cuslorr}er All oth€r attempts lo modit th€ Agr6ern€nt shall be void and non-binding on Coincesl. Customer by signang belorv, agrees and accepls the Tems and CoMilions of this Agreemenl.
6.IF CUSTOSER IS SUBSCRIBING TO COI'CAST'S BUSI}IESS DIGITAI. VOICE SERVICE, CUSTOJER. BY SIGIII{G BELOW. ACK O{ULEDGES RECEIPI ATD UTDERSTAIIDI}IG OF THE FOLLOWNG 9I I M)TICE: 911 NOTTCE Comcast Eusiness DigitalVoic6 s€wico (ryobe Service') may Mve lh€ 911 limilations specmed b€tow: . ln order for 91 1 calls lo be prop€rt dirEcled to emerg€ncy se ices usirE Voice S€rvi.s, Comc5st musl have lh€ corect service address for th€ telephon€ number us€d by lhe Company. f the Voico Service or any Voi:e Service clovice is moved to a dillerenl locatbn without Compeny proviiirE an updat€d seNjce address, 91 1 calls may b€ directed to lhe wrong 6merg6ncy authodly, may transmil the wrong addross, and/o. voice Servie (irduding 91 I ) rEy bil altogsther. CuslonEr"s us€ of a lelophon€ numb€r nol associated with its g€ogEphic locatk n may a,so increase lhose risks.
. The Voico Servic6 uses electrical po\N€r in the Company's prsmises. lf lherc is an electrical porer outage. 91'l calling may be int€nupt€d il a batlery back-up is nol installed in th€ voic€ nlodem, fails. or is exhausted.
. Calls usirtg lhe Vtic6 Servica, including calls lo 911, may nol b€ compleled if there as a problem with network facilities, inctudirE nelwori cong65tion, networldequiprEnuporer failue. a broadband Connsction bilure. or anolher lechnical problem.
. Cuslomer should call Comcast at 1€88-824-8104 if il has any queslions or needs to updale a service address in lhe 91 1 syslem. Delays in updaling lhe s€rvh€ address may also impacl 91 1 . . BY SIGiIII{G BELOI CUSTOXER ACKTOII'LEDGES THAT 1T HAS READ AXD UIIOERSTAXDS THE FOREGOI}{G 9,I I NOTICE A}ID THE 9'1 LIII]TATIONS OF THE VOICE SERVICE.
CUSTOMER SIGNATURE FOR COIiTCAST USE ONLY 8y sitnhg b6b{, Cr6lo.rEr agrEa3 ad ac.epls ltE TorB 6.d CdrdliirB of sabs Rop.es€nbtiw:--:@99l_ lhis AgreeFbnt- Gan€ral ToftrB aod CondfEos 6 b6 tound al qtsr,l.bx h$//[email protected]^erms-coodn aspx. S'abs rt€p.€6€d,ali'r. Code:_
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OderFom veEion v50 COMCAST BUSINESS SERVICE ORDER AGREEMENT BUSINESS Town of Davie - wlFI Pro lBit 2278/,E25
CUSTOMER INFORUATION (S.rvicc Locatlon)
rddesr 1 3A0O Sw 92ND AVE Ciiy Davie Addrass 2 DEPT WlFl Pnrnsry Conlad NanE Jolirey Pohlmn CPRP ZIP Code 3328 B6imssPhon€ (954)797'1163 CornN_ Fmrl Address hfirw E nst@dav*]n.d
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COMCAST BUSINESS SERVICES DETAILS Comcasl Business Pacrag€ tlarn€r C€N_SP_31S9.9581300_3yr VoICE SELECTIoI'lS q@ntlty Unitcora Tot l Colt PACXAGE OESCRIPTION Full Fealurc Voi.e Lires 0 3t5O MRC Dircouni ofl Eusin6ss lnlemot 3OO lor dis.otmtEd rale ol1199.95 EII MRC Ds.oonl rcls lo ral6 dd h rnnh 37. 3 yoar t€rm reqrfBd- Tar.s, 0 II Usoe, F€es, a.td EquipdHl arE ext!. I votcE oPTtoNs -- 0
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'ar* h.re: r- *t'd..{ M G.q d B.-.d4 Businaaa lnt metr ||TERI{ETSELECnoNS Sebction(X) IVSELECTIONS Seleclio. Toi.l CGt Speed - Business lntemet 3U) x s349.95 x s9 95 x s16 95 .36'E5h.d.Dd*fu fl '6Bd.Add a odB d *r.d. in { tu II{TERXEI OPTloNS selectioo{x)
Tot l x s14.9s ry omoNs Slloction Co.t lwin e,o eq,P"E n re X I ss oo II
lMusi. Choice Wco.rEasl Bllrnoss Tv -I II-- TV CONFIGURATIOII DETAILS Quntity Unn Cost Tot l Cosl JPrhary Outer - TV Mapror 1 s0 50 s0.50 0 s0 00 so 00 ln, Ad"pr".- 0 s0 00 s0 00 minimOTA/lnDTA ryp€ I orOutLts IINRC -e-5-nllEdaoFir.albr..8rr.rrv.racbBr.rEE!!1r..*h.!-r*ofr.dnd.d96.!dun-Gaftlqh.E ..e!r.rr.B.ad r--!rd,r4lt r- lr.t rl.dtr i -t d. d n sd'/6. r6rE _ Av.-ab n dds b DiF sn d.d a Or@ O-e Iv s*d.n dr' frdFonn V6€bo vso P.g. I .{ 5 COMCAST BUSINESS SERVICE ORDER AGREEMENT B US IN E5S Town of Oavie - wlFI Pro lBl'. 22741425
COMCAST BUSINESS TOTAL SERVICE CHARGES
Co.t Tot Comcast Business S.lection8) O!.ntity Unir lc6t Total Monlt y Sdic6 Charg6 s397.30 Bciress lolern€i/Tv,ryoi.e lElallalbn Fee s49 00 s49 00 r'MFi Pro Aclivalion F6 II $0.00 F"1", A.lt rlt". F."f rIII 150.00 AritGAderianl Setup Fee IIII fol FB Acltalio. Fee IIII )iE lorv Listino SuoDression Fe IIII r'oiceEdoe selecr Seat Acrivaiion Fee" IIII ' Pshffi t,abror(4)h,Ilgfuhd!. G.upd L*sEh
s15000
Total Recuning llohthly Bill sitaTs
'apd6b kbBL sdq d roel t'E d rc @ .opt Total lnstallation Charges:' s49 00
GENERAL SPECIAL INSTRUCTIONS
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WoryLisling0wr*etu) Additional Voic€ Details
Oic€1ory Listrng Phon€ Numbor :aler lD (YeYNo)
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OitEclo.y Lisling Phore Numbs Dieclory Lisling DispLy Narie
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Odqfdm Vo6ion vso COMCAST BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account l{ame: Town of Oavie -wlFl Pro lO#t 22784825
CUSTOMER BILLING INFORMATION
Billing A.@nr Naft Town of Davb - WFI Pro BilltE ilame (3rd Pady Ac.ounts) Addres I 3a{D SW 92ND AVE zrP code 33328 Billinq Conlacl Emil j€tfrey [email protected]'ll.gov BillirE Conlrcl Namo Jeft.y Pontnan CPRP Billing Conl.acl Ph(re {954) 797-1163
' lt yes, pte6e prcvi.lo aN altach lax otenPton edtficato. AGREEi'ENT 1. This Corncast Busan€ss ServiE frer Agreemenl sgls iodh lhe terms and cordilbns uncter which Comcesl Cable Communicatons Manag€;ni LLC ard ils ope.eting afftial; Ccorncasf) will provide rh6 Servi.ss to Cuslomer- This Comcast Busines.s Sewice Order 4re&enicorstss U trs doctrnre-nt CsOl), tfre standerd Comcast Business Terms and Condifions (Terms and Condilions') and any among llres€ documents, Fin$y execded amendments ('Arnerdmenls') enlered under the Agle€ment ln th€ €venl of inconsistency end b€-come a ;r6c;6nce wil b€ as fotbws: (1) AnEndments, (2) Terms and Corditbns. and (3) thls SOA.ThB Agreemenl shall comr€nca iegafly lindirE agr€ement upon Cusomer,s execntion of the SOA. The Agreemonl shell lerminaL as s€t forth in lhe Temls ard Conditbns (h_npj/busineis.&nrcast.cor terms-condilions/index.aspx). All capitaliz€d l6ms nol defnod in lhis SOA shall reitect lhs detinilbns given to ih€m in ttl€ T6ms and Cordilibns. Use ofth€ SeMces is also subioct to lhe lh€n curenl High-Sp€ed lnlern€l lor Busrnoss Accoptable Us€ poticy tocated at htts/tr6iness.coricast.corn,lerms-conditions,4ndex.aspx (or any successor URL), and the lhen cunenl tiaglFspe€d lnlemet for B;iness privaci potkry tocated at httpr/busirDss.corncasl.corn/lerms-cordilbndindex.aspx (o. any slrccossor URL), both of which Comcast may up(bte from tim€ to time.
2. Comc€st Business Voice, tntemet, TV. Conr3sl Busjness S€curityEdge ard Corncast Business Smartoffuefl S,eNices ('SeMca') cery a satisfied, CuslonEr may 30 ctay. money back 9uaranl66'.. tf, wathin the first 30 days followiog Selvice installaton, Cuslomer is not complelely carrcei Servrj ana Conrest witt issu6 a refurd for ths nbnthv reqJnirE f€€ paid for lhe fi61 30 days ot sewic6, exduding installalbn charges. fees, taxes and voice usag6 charyos, howev€r. Custdm€r will b€ charged any remalning paymenls ow6d for non_retu]tdallo fee: (iridfoing insiathlion) and other charges. fi ord6r to be eligible for lh€ refund, Cuslomer musl cancel S€wice wilhin 30 deys afrer installalrcn ;nd retu; any Comcaslprovided equipm€nt in good wo*ing order. ln no evenl shall lhe refund 6xce€d $500.00.
.Comcast Business Trunks and Comcasl Business VoiceEdgen carry a 60 day molEy back gualanleo, subjecl to the above leams.
-The money bac* guaranlee do€s mt apply lo Hospitalily Vrdeo or Eth6rtet Selvicas.
3. To cornptele a Voice order, Custorner must execute a Comcest Letler or Authorizalbn ('LOA-) and submil il to Comcasl, or Comcasts third party order entry inlegralo( as direclsd by Comcasl.
4. New lelephone numbers are subj€ct to change prbr to th€ install. Cuslomers should not print their n6w numb€r on stalionery or cads until afierth6 inslall is completo.
5. Modifications: Alt modificatbns to tho AgBenEnt. if any, must b€ capluled in a witlen Amendment, execuled by an authorzed Comcssl S€ni, \rrce plesitenl and the Cuslom€r. All oth€r attsmpts lo modify lh€ Agr6el'lenl shall be void and non-binding on Cor,rcasl. Ctlslom€r by signing bskrw, agrees and accepts the Terms and Conditions of lhis Agl6emenl-
6. tF CUSTO*iER tS SUBSCR|B|}|G TO CO]|CAS?S BUS|i{ESS DTGITAL VO|CE SERVICE, CUSTOIIER, BY SIGNING BELOW, ACKNOWLEDGES RECEIPT A]{D UI{DERSTA}IDI}'G OF THE FOLLOIYI G 9'I 1 TOTICE: 911 NOnCE Comcasl gusin€ss Digital Voice seNic€ (-Voice Selvice') may have lhe 9'l l limital,ons sPcified b€loYv: . ln order ior 91 1 calls to be propedy directed to emergEncy services using Voice SeMcs. Comcasl musl hwe th€ correct soNice addross tor th6 t€bphor|e numb€r used by th6 Company. lf the Voics SeMce or any Voice Sewba devi:e is moved to a ditrorent localion wit\oul Company iroviring an updat€d aervice addr6ss, 9't 1 calls may b€ directod to thB wrong emergency authoily. may lransm tho wrong lts g€oglaphic aOOress.'anaror VJice Sirvica (induding 91 I ) may fail altogBther. Custom6r's use of I t€lephon€ number nol associated with location nray also inctease lh€s€ risks.
. The Voice SeMce us6s ebctdcal pow6r in th€ Comparry's premis€s. lf therE is an eleclical power oulage, 91 1 callino may be inlempled if a batlery b6ck-up is not lrlstalled in the voice modem, fads. or is exhausled.
. Calts using the Voice S€Nic€, including calls to 9'l1, nlay not b6 compleled lf thore is a prcblom with nelwork lacilitios. includirc netwo congeslion, nelworuequiprnenup er failure. a broadband conn€ctitn failure or aoother lechnhal poblern.
. Custor|e should catt Corncasl at 1{88-824-81(X it fl has any questirns or needs lo i+dale a service address in lhe 911 syslem. Delays in updaling the servic€ address may also impact 91 1 . . BY SIGNIT{G BELOTY, CUSTOXER ACX}IOIYLEDGES THAT 1T HAS READ AND UTOERSTANOS THE FORECOIT{G 9I I IIONCE A}ID THE 9II LI irATIONS OF THE VOICE SERVICE.
CUSTO}IER SIGNATURE FOR COMCAST USE ONLY By sig.hg below, Cll3lollBr ag.E s and tlle T€tms a.d CondilirlB of -rsnlts @ts Sabs Reoies€itali'/e: Joa Bdl lnis Ag,o€rEnt. G€n rd and Cordilioos can b€ found 6t hip://bu!*Ess.comc6lcolrvtelms-co.rdl,orlslrxbx.aspx. Sares R6rrE€6ntslivs Cod6 _ Sabs Manager/Dircdor Nsmo -.9!ry-!erygl-- Sarss MamgE/Oir.ctor Approvat Diui.ir Cerlt6l
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